Rethinking Harmful Sexual Behaviour In Kids, with Alan Jenkins

Why do some young people exhibit this behaviour, and how to respond therapeutically

What if the most effective way to reduce harmful sexual behaviour in young people isn’t tougher punishment, but deeper connection? I sat down with Alan Jenkins, renowned practitioner and author of Becoming Ethical: A Parallel Political Journey With Men Who Have Abused, and Invitations to Responsibility, to unpack why isolating kids often fuels the very behaviours we fear. Drawing on decades of practice at the Mary Street program, Alan shares how shame, when held with care, becomes a compass for ethical connection—and how guilt alone rarely moves the needle.

Harmful sexual behaviour among children is typically framed as a problem inside the child, but the deeper story lives in connection, culture and shame. Alan Jenkins argues that when young people feel like nobodies—disconnected, judged, and stripped of worth—they become vulnerable to behaviours that masquerade as connection. Punitive systems then isolate them further, compounding panic and shame and driving the very cycles we hope to stop. Real change begins when adults stop fixating on the behaviour alone and start rebuilding safe, supervised opportunities for belonging, where worth is recognised and curiosity can be guided rather than condemned.

In school settings, the default response has often been suspension and silence. Jenkins describes patterns where communities avoid facing harm: staff split into camps, rape jokes leak into break rooms, the victim is ostracised, and bystanders are ignored. This shame-avoidant culture communicates that the community cannot bear the truth, so it is erased. By contrast, a whole-of-school approach acknowledges impact, centres safety and dignity, and creates space for ethical learning. When kids can speak without being crushed by judgment, they begin to see the other person’s experience. That moment of seeing is not an imposed confession; it is a shift born of imminent shame, the felt realisation of “What have I done?” which anchors a genuine ethical compass.

Jenkins differentiates shame from guilt with surgical clarity. Guilt, he says, is largely cognitive and too easily tidied away by punishment or forgiveness. Shame, when borne safely, carries affective force: it alerts us to boundary violations and sustains ethical restraint. The work is to separate mistaken, imposed shame—messages of worthlessness—from imminent shame that arises when a child recognises harm. Practitioners should not coerce this awakening; they cultivate it by honouring the child’s protests, strengths and history of sticking up for others. As mistaken shame eases, the capacity to see the other grows, and repair becomes possible.

Many children arrive steeped in isolation, sometimes with driven curiosity shaped by prior exposure to sexual material or harm. Sexual behaviour can feel like low-demand “connection” that offers a counterfeit of closeness, competence or status, especially amid cultural scripts that conflate sex with dominance and success. Online pornography provides a blueprint for objectification at scale. Against this tide, interventions must privilege supervised connection, community accountability and language that restores dignity. Asking “Why did you do it?” rarely works; it signals adult discomfort more than child insight and sends the message “you are what you did,” which entrenches avoidance.

Supervision and practitioner care matter as much as technique. Urgency from workers is felt as demand and invites resistance; ethical practice asks us to notice our own panic and shame and to align our actions with the respect we hope clients will show others. Jenkins calls this the parallel journey: if we want a young person to consider the impact of their actions, we must consider the impact of ours. By trading moral pressure for ethical curiosity, we help children integrate stories of courage and loyalty already present in their lives, and from that ground, face the reality of harm. Seeing the other is the start of repair; connection is the condition that makes that sight possible.

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Transcript:

Colby: 0:00

Hello and welcome to the Secure Star podcast.

Alan: 0:05

And it’s my view that it’s the difficulties we have in understanding children’s sexual behavior and the difficulties in managing shame and responding to shame that keep these problems going rather than there being something particularly wrong with kids. The thing that we discovered in this work is that when children are feeling disconnected, they don’t feeling they don’t belong, they’ve got serious problems with connection when they’re feeling that they’re nobodies, that they don’t matter, that their lives don’t have much worth. These are conditions really where children are very vulnerable to engaging in harmful sexual behavior. The focus is put almost in some situations solely on the actual sexual behavior itself. When the issue is about connection and worth, shame helps us be attuned to the possibility of a violation of the boundaries of the other. See the other for the first time. And that’s that’s a form of otherness that to me, the antithesis of violence is really sort of a passionate interest in otherness. If we are hoping the person we’re working with will stop and think about the experience of the other, particularly the other, what does that mean if we don’t stop and think about their experience of the other? That sensitivity to the experience of the other, that helps us set limits, that helps us respect boundaries, that helps us form a discretion where we know where to trade or where not to tread. Guilt doesn’t have much effective force. Guilt is more a cognitive idea. I think guilt is often a shame avoidance thing. If I’m a client somewhere and my therapist starts to tell me what I should think or how I should, I should resist that. I should stick up for myself. That person has no right to do that. And I hear that statement, I didn’t hurt her. And I hear more than just a denial in that or a minimization. I hear this person probably has some sense of what hurt does.

Colby: 2:38

Hello and welcome to the Secure Star podcast. I’m Colby Pierce, and joining me for this episode is a highly respected former psychotherapist in my own hometown. Before we begin our conversation, I’d just like to acknowledge the traditional custodians of the land we are both coming to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Alan Jenkins. Alan has worked in a range of multi-undisciplinary teams addressing violence and abusive behaviours for more than 35 years. Rather than tire from the work, he has become increasingly intrigued with possibilities for the discovery of ethical, respectful, and accountable ways of relating. The valuing of ethics, fairness, and the importance of protests against injustice has led him to stray considerably from the path prescribed in his early training as a psychologist towards a political analysis of abuse. Alan’s most recent publication is Becoming Ethical: A Parallel Political Journey with Men Who Have Abused, published in 2009. Alan was the director of NADA, an independent service that provided intervention in family abuse, violence, and workplace harassment. He managed the Mary Street program for young people who have engaged in harmful sexual behaviour along with their caregivers and communities. And so much more. So, Alan, welcome to the Secure Start podcast. You refer to multi-undisciplinary teams. And I wonder if you’d just um tell us a little bit about what an undisciplinary team, multi-undisciplinary team is.

Alan: 5:27

Well, the teams like the Mary Street program and various um teams that I’ve managed, uh we are somewhat anarchic, I think, in our in our nature. We we uh we we tended to often take exception to some of the uh the kind of rules and imperatives and expectations about what a team should be, even even who should compromise it. Like we we tended to employ people because we thought they were really good at what they did rather than because they were of a particular profession or something that fitted. Um and I like the idea of people in a team that I’m in being innovative and experimental and trying out new things rather than being caught in a certain dogma uh that they were free to improvise. And we would work together, like we had a form of accountability, I think, that was really present. But I loved I loved it when people went off script and tried something new and shared it, and we often we developed a lot of exciting projects from that kind of notion. And I suppose it’s a bit of a take on the idea of a multidisciplinary team, which we were somewhat undisciplined.

Colby: 6:58

Yeah, yeah. I Alan, um, the other thing I would say is that as a psychologist, I kind of grew up in the knowledge of your work and in the knowledge of you uh practicing the profession. Um, well, I I won’t I I I’ll let you decide whether what you were practicing whether you were practicing psychology uh um or or something more um inclusive, I guess, uh of of various traditions. But suffice to say, I grew up as a psychologist aware of your work and um and in particular I think the one of your initial writings, uh Invitations to Responsibility. Um that’s going back. That’s going back. And that was and that was uh a publication that um related to your work with men who committed domestic violence.

Alan: 7:56

Yeah, it’s interesting. I I suppose it fits with the idea of the multi-undisciplinary, and the I never felt a very strong sense of belonging in the psychology fraternity, or it was largely a fraternity. Um and uh like I came into this work through more politics, through more a political understanding of how the world works. And of course, I began in the 70s, you know, when there was a time of uh political change and upheaval, and uh issues of uh family violence, of sexual assault were being named, and uh, you know, a woman’s movement was being developed. And to me, this was really exciting, and and it felt to me a political analysis of behavior around sexual violence, physical violence was far more helpful than a psychological analysis, which seemed to locate problems within people, within people’s either pathology psychopathology or deviance or whatever, where to me the work I saw was intensely political rather than psychological. Um yeah, yeah, so uh uh I I I I I look back at I to make sense out of it with this particular topic around harmful sexual behavior and children. I mean, we we set up the Merry Street program because we noticed um that a large percentage of children experiencing sexual harm, that harm was done by another child. You know, in fact, it in our experience back then we thought it was probably around 40 to 50 percent of what we knew about, and we didn’t have very good data generally in the community. And but it struck me as that the problems were not within these children, you know, there’s not something that you you know, people tended to think about it. Well, what’s wrong with that child, or why is that child doing that? The problem was much more within the networks, the sort of communities, well, I tend to call them the assemblages of uh the links between people and ideas and institutions that really had very limited understanding. They were very reactive to children’s behavior. And they with with this harmful sexual behavior, there was either a tendency to want to pretend it wasn’t there, you know, they’re not really, you know, and that’s a sense of shame. You know, we don’t want to see this, this we can’t bear this, that this is happening, or more recently, as it’s become more known about, to start to weaponize shame and to act in shaming ways, which uh um really are quite judgmental and and punitive towards children. So I I guess I’m interested in the politics of those networks and how they actually operate and what they do. And it’s my view that it’s the difficulties we have in understanding children’s sexual behavior and the difficulties in managing shame and responding to shame that keep these problems going rather than there being something particularly wrong with kids.

Colby: 11:46

And would you say that that’s the least well understood uh aspect of uh harmful sexual behaviours amongst children and young people? Or would you say that there are there are other aspects that are also very not well understood?

Alan: 12:04

I would say that’s the main thing that maintains that keeps harmful sexual behaviour going. And perhaps to look at like I guess some of these realizations, I uh it’s probably about over 40 years ago now. Gosh, it’s going back. Um, but I would we had the Mary Street program established, and I would have a number of referrals there from schools where where there’d been a sexual assault or a harmful sexual act taken place within a school community. And and and usually these were they might have been 12, 13-year-old boys generally, who it was generally uh a girl who uh was subject to that behavior. And you know, I’d have situations arise where I’ll try and combine examples so I don’t identify any particular school or anything, but um it you know it might be a uh 11, 12-year-old boy who’d um sexually assaulted a girl on the school oval, and there may have been a group of bystanders who had watched and had done nothing. And the school’s response typically was that they would in those days they would suspend the boys for perhaps four weeks and they’d contact us to see what we could do about it. But say, in the meantime, in this school, probably what tended to happen is there would be very little facing of what the impact of this was in a school community. So, like for example, it might be that the boy suspended uh was the local football hero. The school lost the grand final, and gradually the girl was ostracised within the school and almost seemed she was the problem that had caused. Um, and the girl would have to leave the school, you know, and go somewhere else. And I would go to the school and I would kind of notice shame, like I would notice that shame, but shame avoidance, people trying to erase it to try and try and rub it out or make things go back to normal. I’d I’d like I’d meet with the teachers group and I’d you know I’d find about say a third of the teacher group uh might be really hostile about the boy and what he’d done. Another third had the sort of attitude, oh, you know, boys will be boys, this sort of thing happens, you know, get on with it. Um and another third, perhaps in between somewhere like that. But I noticed in in a couple of these schools that rape jokes started to be present in the staff room. Like I see a school that was just not dealing with the impact of this in their community, like that girls were feeling unsafe in this place. What about the boys who witnessed this and were bystanders and did nothing? What how are they experiencing that? What you know, what looking at what’s happening in this school, people are saying, you know, or uh communicating in a way that we we can’t bear this, make it go away, let’s get back to normal. Let’s you know, there was that attitude of a sort of a shame avoidance of uh wanting to uh uh to just pretend this didn’t happen and it hasn’t had any impact. And of course, I I found well, how could you intervene in a school like that without having a whole school culture that started to look at what’s happened here? Yeah, which was quite a challenge in a number of schools. But then, you know, we we gradually started to have people take harmful sexual behavior and sexual assault more seriously. And then, and then of course you you start to find if you get what you wish for, sometimes you go and I look at current times where attitudes towards kids who engage in harmful sexual acts have become quite punitive, have become isolating of children, have become uh, you know, uh judgmental, of setting up forensic assessments that kind of almost demonize children, and um, you know, in in many ways have tended to our capacity to respond to this behavior has always been and still is extremely limited, extremely reactive, and often serves to simply reproduce the conditions that lead to that kind of behavior in the first place, where kids are feeling they’re uh judged, ordered, they’re nobodies, they’re disconnected from their peers. And of course, uh the thing that we discovered in this work is that when children are feeling disconnected, they don’t feeling they don’t belong, they’ve got serious problems with connection uh when they’re feeling that they’re nobodies, that they don’t matter, that their lives don’t have much worth. These are conditions really where children are very vulnerable to uh engaging in harmful sexual behaviour.

Colby: 17:56

Yes, uh it’s that um that that that observation of the importance of connection and disconnection, I guess that’s really um stood out for me in reading about your views about harmful sexual behaviors. I do remember going back 30 years or so, that um research into adult harmful sexual behaviour or pedophilia basically taught the the importance of connection was known, at least perhaps in some in some places. I think there were program there was a program in New Zealand that I remember hearing about in my in my training that um saw connection as being really important in um a really important mediating variable, for want of a better way of putting it, in um sexual uh uh sexual or harmful sexual behaviors or in fact pedophilia um amongst adult men.

Alan: 18:59

Yeah, but in fact, there’s a reasonable amount of evidence around now that if you’re going to intervene and make a difference with these groups of men, that uh the establishment of support circles they’re often called, or that that uh uh structures that provide a connectedness and that uh are one of the critical factors that if that’s not there, um many of these programs are quite ineffective. And when it comes to children, particularly children as they’re uh developing, some of the uh some of the notions that like what often happens when a when a it’s discovered or it emerges that a child is engaged in a you know in a sexual act that has the potential for harm, that the responses that we have are well they’re not responses, they’re they’re reactions. Like the first thing that’s put to a kid is um, why did you do it? What’s wrong with you? How could you? Now the children don’t know why they did that, they can’t answer that question, and when they don’t answer, somehow it’s almost seen as evasive, or they won’t talk, or or get the forensic expert to find out what’s wrong with you. But the message a child gets in that situation is that they what they’re hearing is that you’re disgusting. You are what you did, um you’re bad. And so that question of why did you do it, it reflects a lot more about adults’ difficulty in accepting that this behavior happens in the first place. It’s our own shame avoidance in a sense that has us, you know, uh, we can’t bear it. Why did you do it? As though there’s something that will reveal a magical answer here. Um and of course, the the next thing that happens is the child’s told to stop doing it. But it’s stopped doing it on our terms, it uh it with an urgency that we put, and for many children, they’re not quite able to just simply make that decision to stop doing it. So the message they get is that they’re not trying or that they’re being deceptive. In other words, you kids being told you’re weak, you know, that you know there’s something wrong with you. And then the the third message is really to stay away from other children. You know, so in the name of a safety plan, uh a child is um often often safety plans are set up and there’s no There’s no taking account of the fact that what this child needs is opportunities for connection. They might need to be supervised opportunities. They might need to be opportunities that have some guidance with them. But very often children are isolated. And the message they get is that you know you’re dangerous. You know, stay away from other children. You’re not wanted here in a sense. A message of disconnection. And so we we tend to have children in that situation becoming increasingly disconnected and isolated, and increasingly feeling that there’s something bad about them. And when a kid feels I don’t belong and I don’t matter, that’s a very dangerous, a very vulnerable, I guess, context to uh to place a child in.

Colby: 23:01

And then expect them to behave.

Alan: 23:04

Yeah, yeah, yeah, yeah, yeah. Absolutely. And so, you know, you wind up with with children who becoming increasingly dysregulated, you know, their sense of you know, when when kids, when any of us are not fitting in or are not connecting, we panic. You know, there’s a there’s a panic loss that’s that’s felt. And then when we feel well, there’s we’re judged, there’s something wrong with us, then shame becomes apparent. And those two panic and shame, those two affects, when they’re dysregulated and kids are desperate to avoid them, um yeah, we we have all sorts of problems.

Colby: 23:47

I love hearing what you’re talking about. I think it’s um re so relevant in a number of endeavors. I’ve already just touched on um adult um sexual uh problematic sexual behavior, including pedophilia. Um but even in the child protection system, um the judgment and and shame that is um incurred um by birth parents really, I guess flies in the face. I’ve long felt that it flies in the face of what we know to be the most powerful regulating influence over people’s behavior, and that is their connection with their connection with themselves and who they are, their connection with the significant people around them, and their connection with the community. And it’s community attitudes and mores and the desire to maintain connection that is a powerful regulating influence.

Alan: 24:49

Yeah, and and that connection is the central uh the panic about loss of connection is probably the biggest animating factor in uh in leading to inappropriate uh harmful kind of connections that that children try to make. I mean, I think people this is this is one of the problems now is that um there’s a tendency to want to forensically examine children and sort of categorize their sexual behavior on what do they call them, continuum, they’re not really continuums, but they’re called continuums from uh normal to moderately harmful to like the focus is on the sexual behavior itself, rather than on looking at what’s happening for that child in terms of their levels of connection with others and and their sense of their capac of sufficiency, of worth, you know, of competence. Uh these are the things that we need to be assessing, and yet they seem to be the focus is put almost in some situations solely on the actual sexual behavior itself, when the when the issue is about connection and worth.

Colby: 26:20

Is it too simple to say it’s about um what’s regulating and what’s dregulating the children?

Alan: 26:29

No, well uh that when when panic and shame become dysregulated, when they uh um perhaps if I look at what we learned about children at Mary Street, we um we soon discovered as we started to listen to children, which was a novel concept of the time, rather, to react to their behavior. Um, you know, we and when children felt safe, you know, when they felt we were not going to be coming down and judging them and uh relegating them as losers in the loser bin, um, we discovered that most most kids, the pathway to inter harmful sexual behavior was generally curiosity. It was generally something that you know we think kids should be curious, they should be interested in the world and looking out. And sometimes it was driven curiosity, like when a child had been exposed to some sort of well, you you know, you you could have a child that had been exposed to um sexually harmful behavior themselves by uh by another, or you could have a child that had been exposed to some sort of sexual stimuli of some kind, or that they were not able to make a whole lot of sense of in a way. I mean, that leaves an affective impression with a kid, and and um so sometimes the curiosity was somewhat driven. But we noticed that it was for the kids that we saw, they were kids who presented. They were isolated, they were they were they had very little secure connection, often even within their families sometimes. But um, and they they felt, you know, so their sense of panic around that was high. And this and the sense of shame, they were steeped in shame, they would kind of be almost folded up into themselves, and any mention of their behavior would just fold them up even more. And and we looked at how kids, it wasn’t anything about a desire to uh intrude or a desire to uh harm, or you know, most kids in that situation are quite vulnerable to forms of connection that have low social demand. Um and and of course, sexual behavior is is exactly it masquerades as connection. It um and it’s not surprising that a vulnerable or a younger child will become targeted in this. And if you if you ask a kid, you know, why you chose that person, and when they’re in a space where they can be honest about that, they’ll say something like, well, he or she was easy, you know. Um and uh the interesting thing is often in a safe space as that say that, you’d see a different kind of shame emerge, the realization that what I did was take advantage. And that’s a very different, which we can talk about later on, I guess, form of of disgrace that that’s felt, that that’s quite ethical, you know, sort of seeing that other child. But coming back to what I was saying, the um the vulnerability to these kinds of forms of of connection that masquerade, and they masquerade as connection, they masquerade as uh things that build competence. And of course, the thing we don’t look at, you know, we can be shocked at children engaging in this behavior, but we don’t look at the fact that this doesn’t arise out of the blue. Well, you know, we have a a cultural sexual history in in our communities that that conflates sex, particularly for males, with success, with conquest, with dominance, um, you know, with intimacy, yeah, sex as an anaesthetic, how to deal with troublesome and worrying feelings, you know, sexual behavior. And and of course, we’ve got on the uh the internet, we’ve got blueprints for how to objectify, how to do objectifying sex or how to do sexual harm are freely available to kids. So, I mean, you know, it it’s it’s hardly surprising to me that um these forms of behavior emerge in this kind of situation. And of course, if we if we don’t understand that or we don’t find ways where we can be responsive to that, uh we we wind up becoming judgmental, we subject these kids to the same social hierarchical order that causes the problem in the very first place. You know, our efforts to try and intervene in a problem very frequently uh exacerbate that that particular problem.

Colby: 31:57

Yes. There’s a lot I could say about that, but Alan, I want to pick up something that I think you said that was really important just a moment ago, which what’s really important I think to pick it up, which is that um when when confronted with the their reasons for why they why the children um identified a certain target, there was there was uh a reaction that reflected a sense of of personal ethics about um about how you you treat others, which I think which I would I just wonder what your thoughts are about how surprising that would be for people to know that that that notwithstanding that they’ve engaged in harmful sexual behaviour, there’s there’s that reaction to their own behavior.

Alan: 32:59

Can I answer that with a story?

Colby: 33:02

You can.

Alan: 33:04

One that is uh not a specific case, but um well I’ll I’ll I’ll make it a combination of uh of uh so there’s nobody identified, I’ll combine it because it it’s typical and it cut it cuts right to the very question you’re asked asking. Because these are typical of kids that are we’re referred to Mary’s too. They might be 11, 12, 13-year-old, and that harmed a child. Uh perhaps it was in in daycare, you know, where this kid had been in a number of placements. Actually, we’ll make him we’ll make him an aboriginal kid uh in in this situation, who um was seen when when when he’s referred, he’s seen as um he’s uncooperative. He he’s he’s done this terrible act to this little child, and he won’t talk about it. He in fact, you know, he doesn’t say he didn’t do it, but he just doesn’t say anything, you know. He doesn’t seem to care. Um he’s had all these forensic assessments over time that suggest, and as I read the as I read them, I I see words like sex offender, you know, I see words like uh uh lacking in empathy, I see self-centered, I see um uh and eventually I see the word conduct disorder, which seemed to be a kind of a nice rubbish bit to put to put somebody who didn’t fit anywhere else in. This we’ll we’ll we’ll say this particular kid will will he’s perhaps been removed from his family when he was, you know, eight years old. Um he’s been in about five different placements. In some, he’s actually been subjected to abuse himself. He’s had to be pulled out of the placements. Um he’s uh uh his school reports are really interesting because he he starts off at school when he’s not learning, you know, and he um and they wonder why, and you know, and they they don’t think that maybe something with his style of learning doesn’t fit here, and that he’s being racially harassed every day as well. But but he’s seen initially as having a learning problem, and they bring in the experts, and that doesn’t work, and then he’s seen as having some sort of perhaps emotional difficulty, and then he’s seen as having a bad attitude, and then he’s seen as having a conduct, as it were, in the end, and uh and he’s he’s aggressive because he’s always in fights with other kids, you know. And I meet this kid, and and he’s he’s steeped in shame, like he’s you know, like a Francis Bacon painting, it’s sort of almost folding in on it as though it might disappear, you know, like um, and um of course I’m not gonna ask him about the sexual harm of this child. I but but but I became a bit interested that um he got into a lot of fights, and you know, and I I find myself a bit intrigued with the kids we meet with because protest is something like from my early political days, protest was kind of the central political thing that I thought was important. And I saw this kid, and I asked him, I started to ask him a bit about whether, you know, we got talking into whether he’d stuck up for himself, and and a lot of his fights at school, you know, were you know, were in there was an element of protest. Yeah, there was more than protest. I mean, he sometimes did some kind of mean things himself, but but there was an element of protest there that I became interested in, and we talked about sticking up for yourself when things feel unfair, and um you know, and I talked a bit in my life about sticking up for things. I kind of agree with stuff like that. And then I just started to become interested in like he’d he’d got through these five placements, he’d been taken away from his family as a little kid, you know. Um, and I and I discovered that as a seven-year-old, he um he’d tried to, his dad had left, his mum had a real big alcohol problem and couldn’t manage things in the family. And as a seven-year-old, he he he would go out and get food, he would look after his younger siblings, he would try and look after his mum. When a man came into the house and um was gonna hurt his mum, he would try and stick up for his mum, and and sometimes this guy would kind of uh call him a waste of space and knock him away when he tried. And of course he felt he felt ashamed, he felt he couldn’t do it, he couldn’t, he couldn’t look after his mum, he couldn’t, he he just wasn’t, he couldn’t manage it. Um but I also became really interested in why he tried to stick up, why he tried to do those things, and I started to learn because he loved his mum, you know, he really he he he saw his siblings, they needed him, you know, to to get food and stuff like that. And so, you know, we we we and this to me is where shame comes into this because we hold we hold the sort of shame he felt at not being able to, you know, stand up to these men to be able to manage looking after his family and things like that as a little boy, but we also hold this the story that he he tried to protect his mom, he’s he made sacrifices at times, you know. He and I I became really interested in why he did that and why that was important and what that said about him, you know. And so we’re having these kind of stories that help to resettle, you know, instead of trauma being processed and winding up with all it says is that you’re a shameful, worthless person, culpable person, that there’s something else about this young man. Of course, what happens then is you can have all sorts of other conversations, and that’s where this in coming to your question about other forms of shame, of how they work. And I discovered, I discover with this boy, we we start to talk about something comes up around the girl that he’d abuse, and then I noticed his head falls, he folds in on himself, he’s clearly feeling you know, feeling intense shame. And I say, I ask him, What are you what are you seeing? What’s going on? And he says to me, he says, she was only a little kid. And I said to him, and that’s not you, is it to pick on a little kid? You know, you’ve tried to stick up for little kids in your life, and he started to cry. And um, and I’m full of wonder because I’m thinking, how the hell is this boy who’s been through all of this crap, who’s been done to most of his life, who’s not really had anyone stick up for him much? How is he able to stop and feel ashamed about what he did to that little girl? How is he able to find that when he’s had so much done to him? How has he been able to survive the five placements? How has he been able to try and do his best to look after his mum and stuff like that? Now, I that form of shame that he feels at that moment is transformative. That form of shame is imminent. It’s not coming from being judged as lesser than, it’s coming from a sense, my God, what have I done? How could I have done that? It’s an imminent form it’s an imminent form of disgrace. And it’s really what shame is there for. Shame is there to help us to kind of establish boundaries, to establish, to establish, it’s part of establishing connection with others. Shame helps us be attuned to the possibility of a violation of the boundaries of the other. Shame is about connection. Shame is the shadow of love in that particular kind of notion. And here’s here’s this boy, despite everything he’s been through, he’s able to see that little girl. Shame enables, that kind of shame enables us to see the other, to see the other for who that and and when we do that, if we can help a child or an adult, whoever it is, to hold that in a way, what does it mean that this boy has been able to stop and to be able to see the harm that he’s done, to be able to see that child, to be able to see the other? What would it say if that boy could see what he’d done to the other and he didn’t feel bad? What would that say about him? Yeah, this is about integrity in a way. And and now, obviously, in working with children, I’m really mindful of not overloading them with a kind of a um that bit by bit, um, when some of that what I call mistaken shame, you know, the shame that’s attributed by others, you’re not good enough, you’re too fat, you’re this, you’re not man enough or whatever, the kind of uh that children become oversensitized to and dysregulate. This when that is managed a bit, then a more imminent form of shame, I think, is uh able to be accessed. In fact, I don’t need to bring it up. Uh I don’t shame. If I put shame onto that kid, or if I tell him, you know, you’ve got to face up to what you’ve done, you’ve got a man up here, well, that is a shaming intervention. But if he’s in a space where He’s recognized what he believes in. He’s tried to stick up for his family. He’s tried to tries to stick up for himself in fights. In fact, he has stories of sticking up for others. When there’s something ethical comes forward about that, then inevitably he will be more likely to experience that kind of imminent shame, that sense of disgrace that comes from you’re able to see the other. You’re able to, and that moves you in a way uh which is consistent with ethical connection. So I hope that makes sense. I’m trying to sort of move into a space with a story that looks at shame in that way.

Colby: 44:47

Look, it make it makes perfect sense to me. Um I do wonder that, well, there’s there were so many questions I could ask, but one was, um how would you respond? I guess, and this is a question without notice, and I apologize for that, but the people who refer have a very have a very clear idea or very clear expectations about what they think you should be doing when you accept the referral. And so in these circumstances, often enough, what people would expect you to talk to the young person about their behaviour in therapy. And um and yet, and I totally agree with you, the therapeutic work is not done through through directly addressing that behavior head-on to the exclusion of anything else. The therapeutic work is about is to get to know, have a much more complete understanding of the young person or child, and acknowledgement of the kinds of things that you’re talking about. And in those circumstances, the child is uh is often, if not always, able to accept um that what they did went against their own sense of personal ethics or of ethics. Um and and there you said there’s a there’s a transformative shame associated with that. So there’s kind of two questions in there. What do you say when people say you should be talking about that? Um and maybe what you also think is um the tr is the transformation that occurs with that shame.

Alan: 46:36

See, I’m when it comes to uh repositioning shame, I’m interested in how to uh how to deal with the mistaken shame, with the you know, that little boy who’s tries to help his mum, his dad knocks him aside, says you’re a waste of space. How how do we find, how do we acknowledge that shame is there? He feels he’s not capable, he’s not up to it, he’s not good enough. But there’s also more to him, as I said. There’s something about his efforts in trying and his uh his courage, his loyalty, and so we’re we’re looking at creating a space that is relevant to him, not what I want him to do, not that I want him to face up to what he’s done because that’s what he should do, that’s my moral imperative for him. I’m interested in what he’s capable of. And I’m interested in the fact that if he is in a space where he can identify that he does value, he values fairness, he tries to stick up for himself, he um he values loyalty, he loves his mum, he misses her incredibly. He might have a grandma somewhere who has had his back in the past that’s been really helpful. Um, and out of bringing forward or helping to name, that there’s more to him than him being a loser. There’s more to him than him feeling ashamed, that he’s not good enough. In fact, there’s strivings that he has, that out of that will probably come some awareness that this behavior is not okay, that he’s engaged in. And he will he will see that, like this boy did. Um, he will he will have a moment where he notices, like, like I I see that with you know with with adults who’ve hurt their children, you know, like who know that that behavior’s wrong, but then there’s a moment sometimes where thinking of one particular man who uh was really trying hard to forge a less aggressive kind of relationship with his son, you know, and he was at an access visit, and he went to shake his son’s hand in a moment of wanting to show respect for something his son had done. And the son saw the hand coming and flinched. Yeah. But this man saw the flinch. For the first time, he saw his son’s fear and that these moments they don’t come from somebody dictating, you know, you’ve got to face up to what you’ve done to your boy. They come from an imminent sense, from a they come from that form of shame that is uh that kind of enables the seeing, I see the other for the first time. And that’s that’s a form of otherness that like to me, the antithesis of violence is really, you know, sort of a passionate interest in otherness. If we become interested in the other, and we we need to do that out of our own ethics, we can’t have somebody tell us you should be interested in the other, um, then the possibilities for that arising are present. And that that is purely ethical. It’s not moral, it’s not exp, yeah, it’s not you know, sort of pushed from outside or demanded or as an imperative. It’s something that’s imminent that that arises. And even some of the most, you know, the the kids that seem to be you know limited in their capacities around thinking or whatever, the sense of being able to see the other is something you can generally engage with uh if there’s a respectful and resonant connection there. You know, that what it it’s really based on if we if we are hoping the person we’re working with will stop and think about the experience of the other, particularly the other that they’ve heard. What does it mean if we don’t stop and think about their experience of us? There’s something in the nature of the relate, there’s a parallel journey that we’re on here. And if we start to expect, well, there’s a cartoon I love which um uh I think it’s Kathy Wilcox, um, and it’s got a got a child talking to the parent, and the the child saying, How come it’s evil and underhanded when they do it, but heroic and wonderful when we do it? And the parent says, without missing a beat, what part of us and them don’t you understand? And uh and and and and I kind of think um, you know, this this to me about a relationship we have with a whether it’s an adult or a child, um, it’s not what we say, it’s what we do that is relevant here. And if I’m hoping that the man I’m working with or the boy I’m working with um will realize something about the impact of his actions upon another, then I want to be absolutely attuned to the impact of my actions upon this child. Uh otherwise it’s a kind of a uh it’s an overload. It’s uh it’s somehow expecting something that we’re not providing. And to me, the that that is a critical part, I think, of well, I think of any therapeutic work in any field, to be honest.

Colby: 52:57

Yeah. We’ve you’ve talked about shame. Another um emotion that is prominent, I guess, you could call it emotion, you could call it a process, I guess, as well as guilt. And I wonder how you would distinguish the relative places of shame and guilt.

Alan: 53:17

Yeah, yeah. So that’s a good question because because guilt gets tossed around. Guilt is sort of shame-light. Um the to understand something about shame, like from the place I come from is really uh uh affect theory and the people like Tompkins Panksap Shaw, who kind of a neuroaffective science mob who I think have that have the clearest understanding of that, and they see panic, panic loss, they see shame often working together as kind of primary affect systems. They’re the systems that animate behavior. If we’re looking at at, you know, Spinoza talked about um bodies connecting, he talked about the canatus of a body, which is its uh uh its tendency, its capacity to endure, to exist, to continue to continue its own existence. And it’s through connection with other bodies affect and be affected by other bodies. Now, if we look at how bodies move in an assemblage or in a network, how they connect, um, there are politics that set directions, you know, the social ordering politics, the various kinds of requirements and demands, but but bodies move through force, through affect, and it’s affect that animates this kind of movement. And some of the primary affects associated with connection, panic loss, shame, um, that are vital. How could we have connection with how could we have ethical connection without shame? I mean, look at some of the leaders around the world who demonstrate a seemingly shameless kind of way of operating. You know, shame, shame, shame is that attunement, that sensitivity to the experience of the other that helps us set limits, that helps us respect boundaries, that helps us form discretion where we know where to tread or where not to tread. And to have to have connection without shame. I heard a German guy, Schneider, said to extirpate shame from relationships would be like taking the brakes off a car because they slow it down. You know, like it it this is kind of a vital aspect, and the formation of an ethical compass is really contingent on imminent shame. Now, the if we look at shame has an affective force to it, it can feel toxic, you know, like it’s not easy to manage, as we know. You know, we we we experience, you know, Raymond Gator talks about remorse. He says, you know, when we have that sense of the shock of wrongdoing the other, that my God, what have I done? How could I have done that? I mean, it’s a horrible feeling, but yet it’s a vital feeling in a way, like of of forming, uh, forming discretion in connection. Now, now compare that with guilt. Guilt doesn’t have much affective force. Guilt is more a cognitive idea. It’s more it works well in courts of law and things like that. Guilt can be um guilt can be uh dealt with through forgiveness or punishment, you know. You can the guilty can then let it go. Shame actually engages our bodies. Shame holds us in a place, in fact, we might run away from it, but it will follow us, you know, it kind of until we find a way to actually hold it and address it and recognize the the you know the uh the importance and the necessity of it. I think I think guilt is often a shame avoidance thing. You people like to, in this area, people like to say, well, no, guilt is good because um you can say to people, uh, yeah, you’re a good person, but you’ve done a bad thing. And uh now I I don’t mind the concept of a person recognizing that there’s goodness and that they’ve done a bad thing, but it’s how you get to that point. You don’t get to it through cheap guilt, you get you get to it through a struggle, and it need you you need to be able to see the other to be able to really recognize there’s something of integrity in feeling shame. You need to be able to hold the hurt that you’ve done, you need to be able to hold shame in a way and to bear it, to uh you know, to be able to genuinely um I suppose move into that space of recognizing that there’s integrity in that, and yeah, there’s a suffering in that too, but it’s real, whereas I think, and then people can work to a point of recognizing that as this boy I was talking about, he he um he starts to think. I I I ask him things, I I’m helping him to hold this. See, if you could see that little girl, you didn’t feel bad, what would that say about you? And he says, I’d be I’d be just a shit, you know. Um, what does it mean that what is it taking for you to be here with me and we’re looking at that little girl together? What is that taking? Uh is it courage? Is it like how much? Where where do you feel that in your body? Where do you feel shame? How big is the feeling of courage there? You know, so we’re we’re looking at how at repair in a way. We’re looking at um a notion of integrity, of being real, of being true to the values. Like you couldn’t do this if he hadn’t identified the fact that he’s a kid who’s stuck up for other people, who’s tried to look out, who loves his mum, who loves his siblings, who misses them incredibly, who’s tried to help them. You couldn’t you couldn’t do that work then with shame without that first bit being there, you know, that is about him. And again, it’s where it’s important, it’s not about me. It’s not about that I think he should feel this way, or it’s the fact that when he does, of helping him make sense of that, of helping him see what that says about him, what it means about him as a person, how it fits with the man he wants to be, you know, that of helping him hold that in a way that has ethical integrity to it. That that to me is where, and and I don’t in my mind, the the idea of guilt doesn’t really cut it because it doesn’t have the emotional force, doesn’t have the affective force in it. You can move into it, but um to start there is not is not is not um authentic to my mind.

Colby: 1:01:07

Yeah. Previous guest, uh Lisa Etherson, author of Shame Containment Theory, was talking about um in her research, she had what she had noticed is that Freud pretty quickly moved away from shame into guilt.

Alan: 1:01:23

Yeah, yeah. Yeah, and and and it may have been a shameful move. I don’t know if you but um there’s a number of stories about possibilities there that we won’t I won’t go into, but um but yeah, it’s been ignored. Like, well, I mean I I started my career in the 70s, and um, you know, that shame back then was seen as just a problem, it gets in the way, you need to get rid of it, you need to throw it off, uh, because it it stops us from flourishing and from doing the things that we we want to do. And yet, you know, you look at the processes of working with the kind of shame that yeah, we need to stand apart from. Um this is this is another this this this young man I do have permission to tell stories about. So um he um he’d been as a as a sort of uh early moving into adolescence boy, he’d been sexually abused by uh a church youth group leader. And um he felt incredible shame. He liked he felt this sense of I shouldn’t have let this happen, I should have stopped it, I should have, you know, I’m just a bad person, you know, like a the sense of culpability and worthlessness was incredible. But he made a statement at one point that said, as he was working on this stuff, oh he he just he this just followed uh a suicide attempt where he’d taken all his mum’s tablets and wound up being in hospital, and they were saying to him, it’s not your fault, it’s not your fault, but they weren’t engaging with his shame. You know, this was an imperative. Take take the shame away, it’s not your fault because I think it’s not your fault. But you know, for this boy, um he had there was a moment where he he was looking at um, he made a statement that said, uh now um now I think the abusing person was trying to bribe me. And then he said, but I still wanted the things he bought me. Okay, so he’s now his emphasis is on I still wanted the things he bought me. So his the sense I had from it was mistaken shame. You know, this is I’m and and I I thought rather than tell, you know, if you tell him it’s not your fault, what’s that gonna mean? It’s just my opinion. But instead, I I asked him, when you know, tell me about this bribe. What do you mean now I think he was trying? This was the minor part of his statement. It is to me, it was the major part. What do you mean, bribe? You know, what is a bribe? How how was he trying to bribe you? Why do you think he was giving you those? What do you think he had in his mind? You know, so we started to. This is not psychological work, this is political work. It’s looking at the politics of uh grooming and and and the setting up here. And then as he was thinking, you could see his eyes go up, and he and this look of disdain came across his face. I said, What are you seeing? And he he had an image of this man giving him his car keys. So you know, as a 12-year-old, he let him drive his car, that was so cool. Um and but he was seeing he said, I said, What are you seeing? I see he said I can see his smirk. And the smirk, you know, and I said, What’s that smirk? What what’s it saying? What and then he kind of looked enraged, and he um he said, he knows and like this is an affective moment here where another connection around shame is actually operating, where from that point there was a real difference. He was able to start to discriminate whose shame. Shame is this? Where does this shame lie? You know, who is culpable in this particular situation? Yeah, so I’m I’m particularly concerned about how we engage with shame effectively. And looking at where guilt and things like this come into it are not, they’re not, they don’t have the affective force that shame does, but but they also are not easy. You know, this this kind of work is never, never easy to to hold. And we all know, like when we’ve felt ashamed about something that we’ve done, we know what it’s like to carry that and how to try and repair and what that means. And sometimes things you can’t undo. There are things we can’t repair. There’s damage done that can’t be undone. Uh, there are all sorts of things that come with this, but um yeah, sorry, I’m I don’t know whether I’m staying with your question even now. Well, I think what your question was.

Colby: 1:07:08

I I leave you lead me to be um wondering, I thought yeah, you lead me to be wondering what what advice would you give, or um what do you think it’s really important for people who are working professionals who who are working in this space to have a to understand to know. And I I guess when you said it’s really difficult work, and it is, I I wondered particularly about your thoughts about supervision and what that would look like.

Alan: 1:07:44

Um about supervision of practitioners. Practitioners. Um I I think my focus is always on um becoming attuned with our own effects, our own, our own panic loss, our own, you know, when we’re working with somebody and we we start to worry, are we are we connecting properly? Are we getting through? And and how our panic and the panic of the person that we see who often feels this person’s gonna shame me, is gonna put something or have an expectation of me. How how we attune our uh our affective experiences, how how we attune to our own shame too, that when one of the biggest things in this work when I’m supervising people is the tendency to the urgency that um often uh workers have, the I’ve got to get in there, I’ve got to make a change here, I’ve got to make this happen, and how that urgency is picked up as a demand by the client who then rightfully resists it. If if if I’m a client somewhere and my therapist starts to tell me what I should think or how I should, I should resist that, I should stick up for myself. That person has no right to do that. Um and then how often as a worker that we become then worried about our own adequacy, our own capacity. Am I doing well enough? Am I getting through? Now, these are the exact same affects that are experienced by clients who are panicking about the connection and and and and worried about feeling judged, you know, by us. And and we listen to our clients and how we attune in there is probably the biggest thing. When we start to hear, when we like, for example, that boy I’m talking about, if if I if I start to get urgent about needing him to face up to the fact that he’s abused, I mean that’s important. There’s the, you know, I guess the work is about helping him to be able to do that very thing. But if it becomes at my urgency and my, you know, I’m I’m pushing that, uh, you know, I become a kind of colonizing force to some way in that person’s life. I I start to uh I start to the the resistance that he might build, the protest is what I prefer to call it, um, I’m this is a two-way street, I’m encouraging that, you know, and and it can escalate, you know, and that’s why you often have men, you know, come into a therapy, you know, and they pick up judgment, yeah, you know, and they react. You people, you’re always on the woman’s side, you know, like it, you know, there’s that we contribute to that. And we need to be able to step back and listen and find out what’s important for them. But with that boy, I was I was not interested in making him face up to something. I knew he wouldn’t be able to do that, and it would be putting an impossible demand on him. But I saw that there was some energy, and I often find that around protest. Yeah, sometimes people protest a bit about even being there and kind of having been sent to see me and things like that. And I’m interested in that. I like that. I like the fact that a kid will stick up for himself, and even though his mum’s saying, No, no, you talk to Mr. Genius, you know. And and I engage with that because I love, you know, and often because, in a sense, for young people to break out of a social ordering process that diminishes them and makes them feel like losers and disconnects them, I think it needs protest, it needs sticking up for yourself. And of course, the initial protest is often a bit misguided, you know, it might even be harmful to others. Um so I I guess my sense in supervision is much more geared around the what I call the parallel journey of how we’re aware of our own reactions and responses, and how we how we become interested in the other. How we don’t let our urgency or our shame or whatever stop us from becoming interested in what’s important for the other person. And most people I work with, beyond their um blaming or contemptuous behavior, whatever, abusive behavior, whatever it may be, there’s generally something more. There’s generally something else that um that they’re interested in. And I often find I get all of that. Um if if I’m getting all of that sort of uh reactive behavior, I’m asking myself, what am I doing? That perhaps is inviting that in a way. You know, how am I participating in this in a way? How can I step out of that and notice what else is there? Like I I have a lot of kids might say to me, you know, I don’t know what all the fuss is about, I didn’t hurt her. And I hear that statement, I didn’t hurt her. And I hear more than just a denial in that or a minimization. I hear this person probably has some sense of what hurt does. And he and what would it mean to him if he realized that he really had hurt? What would that mean? So I file it away, and it’s there at some point where I know it’ll be a useful thing to, you know, a boy who tried to protect his family, who he he some kids do incredible things like you imagine a uh, you know, the stepfather’s come home as drunk, starting to fight with mom and this nine-year-old. He um he’s hearing this happening, and he has an idea, and he uh gets his little brother to hide in a trunk. Then he runs into the room where dad’s about to hurt mom, says, Mom, mom, mom, uh, David’s run away, David’s run away. And and the fight stops, and everyone, where the heck is David, and goes out searching. And I hear I hear a story like that, and I think of a little boy who’s come up with that brilliant, kind of smart idea. And um, you know, and and and and I’m intrigued with um what that’s about and and this protect and and I hear that um his uh he he looked after his he’d get his sister and his little brother to uh hide away, protect them when uh there was alcohol around the house and stuff. And I hear that, in fact, his little sister saw him almost as a bodyguard. And then some years later, he sexually abuses her. Now, you think if you don’t know the story of this boy who’s tried his best to look out for his sister, and so once I understand something about there’s a lot more to him, you know, he’s another kid that says he doesn’t have any empathy in the reports. How’s he done all of this around his sister? And you know, but um you know that at a later point, um, when we’ve established something about what’s important to him, about and I can ask him uh something like can I ask you something about you what what happened with your sister? Um how did she see you? How did she look to you before this happened? And then there’s a sense of shame because this bodyguard thing is in his mind, you know. Um I was her bodyguard and then I went and did this to her. You know, there’s there’s uh it’s not me uh shaming him, it’s me uh asking him to step into a space where he can see her, where he can experience something, and then helping him hold that of what what it means to be a brother who realizes when you’ve hurt your sister that hey, that’s not okay, of seeing her, what this says about you, what you want to do about it, um, become really important issues.

Colby: 1:17:03

Yeah. I’ve really enjoyed speaking to you about these things. Yeah, these matters, Alan. I hope you’ve enjoyed uh the process as well. I really a lot of what you said very much aligns with the work that I do as well, and um so I feel I feel validated uh l listening to you speak in the way that you have, and I hope uh other people in the sector listening to you feel the same way. Um there was such a lot to draw from and think about conversation as much as I could. I think a bit of a rapist have a history of sending up some body and discipline. Well thanks Alan. That was great and um thanks for the opportunity, Kelby. It it it may well be great to it well, it’ll undoubtedly be great to perhaps catch up with you again in a little time. Yeah, yeah, yeah. Enjoyed it.

Alan’s Bio:

Alan has worked in a range of multi-undisciplinary teams addressing violence and abusive behaviour for more than 35 years. Rather than tire from this work, he has become increasingly intrigued with possibilities for the discovery of ethical, respectful and accountable ways of relating. The valuing of ethics, fairness and the importance of protest against injustice has led him to stray considerably from the path prescribed in his early training as a psychologist, towards a political analysis of abuse.

Alan’s most recent publication is ‘Becoming Ethical : A Parallel Political Journey With Men Who Have Abused,’ published in 2009.

He was a director of Nada, an independent service that provided intervention in family abuse, violence and workplace harassment. He managed the Mary St. Program for young people who have engaged in sexually harmful behaviour, along with their caregivers and communities.

Related Podcasts:

If you enjoyed listening to Alan, I envisage that you will also enjoy the following:

Lisa Etherson:

Vicki McKeown:

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Disclaimer: Information reported by guests of this podcast is assumed to be accurate as stated. Podcast owner Colby Pearce is not responsible for any error of facts presented by podcast guests. In addition, unless otherwise specified, opinions expressed by guests of this podcast may not reflect those of the podcast owner, Colby Pearce. Finally, all references to case examples are anonymised to the extent that the actual case could not be identified, or are fictional but based on real-life examples for illustrative purposes, or have client consent to talk about in an educative context.

Sri Lanka’s Care System: Progress, Gaps, And Hope – Nimali Kumari

Sri Lanka’s Care System: Progress, Gaps, And Hope

What if turning 18 didn’t mean turning off support? We sit down with Nimmu, a powerhouse care leaver advocate from Sri Lanka, to map what’s changing, what still hurts, and how to build a system that puts children where they thrive—whether that’s family, kinship, or a short stay in residential care. With warmth and precision, Nimu explains Sri Lanka’s current landscape: most children live in Child Development Centres, foster care is in development, and adoption and kinship care remain key alternatives. She shares how things have improved—care plans, school access, and more respectful language—while spotlighting stubborn gaps like early exits at 15–16, patchy counselling, and the silent crisis of IDs and addresses that lock young adults out of services, votes, and formal work.

The conversation opens with a clear picture of Sri Lanka’s out-of-home care: most children live in Child Development Centres rather than foster care, with adoption and kinship care as alternatives. Nimmu, a formidable care leaver advocate, contrasts her experience from 15–20 years ago with the system today. She explains how many children still exit too early—sometimes at 15 or 16—when schooling stalls, and how preparation for independence has often been thin. Yet momentum is real: structured care plans, school access, and public understanding have improved, and there is a stronger refusal to use the word “orphan” when many children have living parents. The question shifts from “which setting?” to “which setting best meets this child’s needs now?”, anchoring the episode’s core message: the best place for a child is the place that offers safety, love, and stability, whether family, kinship, or temporary residential care.

A major advancement is Sri Lanka’s commitment to aftercare, including grants of two million rupees for eligible care leavers to buy land, rebuild, or secure housing. Nimmu celebrates this but flags equity gaps—older care leavers can miss out, and documentation barriers remain. IDs, birth records, and registered addresses are often incomplete, shutting people out of elections, services, and formal work. Psychological support has improved but can be episodic; counsellors arrive during crises, then disappear for months. Nimmu argues for preparation to start years before transition, with life skills, financial literacy, self-defence for girls, navigating public spaces, and consistent therapeutic support that also includes caregivers. You don’t need to be a therapist to be therapeutic, she notes; stable, kind, attentive adults heal, and trained “mothers” in centres can shift culture.

The heart of the episode is family strengthening. Nimmu believes institutionalisation should be a short, last-resort bridge, not a destination. She points to rising divorce and poverty as drivers of placement, arguing that targeted support—cash transfers, mediation, and practical aid—can keep more children at home. At school, younger teachers and peers are more inclusive, but stigma lingers when children are identified by their institution rather than their name. That language sticks and hurts. Healing requires identity, belonging, and dignity—starting with how we speak. Nimmu’s story shows how purpose transforms trauma: advocacy, education, and shared work turn pain into fuel for change, but not everyone carries that fire. Systems must hold those who cannot self-advocate with equal care.

Peer networks are the frontline. Nimmu co-founded Generation Never Give Up and Rise Together to connect hundreds of care leavers with jobs, legal support, hostel access, and higher education. Their next move is a transition home: a safe, non-stigmatising base where young people can work, study, return at night, and contribute to bills as they stabilise. The model recycles rent into the next person’s start, building solidarity and sustainability. Meanwhile, government discussions on documentation reform promise structural fixes long overdue. Globally, Nimmu is not alone. Care leavers are organising across regions, comparing policy wins and pitfalls, and raising a unified voice: don’t make children independent on a clock; make them ready with community, rights, and real options. The pathway forward is clear—invest early, keep families strong, professionalise caregiving, guarantee documents and housing, and treat care leavers as partners in policy, not passive recipients.

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Transcript:

Colby: 0:00

Hello and welcome to the Secure Star podcast.

Nimmu: 0:05

They are giving 2 million per KR lever, so it means the thousand to the thousand KR levers to build a house or purchase a house. But I know that we are trying to do like uh decrease the number of the children’s uh child development centers in Sri Lanka, but I am pretty sure that it’s not going to be happening. I don’t want children to come into child development centers, and I just want to strengthen the family strengthening. Either it’s a family, either it’s a child development center, either it’s an adoption, or any other forms of like a post-op teachership. Where is the best place for the children? Children should be there. The counseling and psychological support only for the children who are living in CDC, also for the matrons, also for the caregivers should be there. So I’m happy as a careless in Sri Lanka, we are really strong and we are used to government level, we are used to like the private sectors, NGOs and INGs. So we are dealing with all of them. So they should be careful about that. The problems that we what we have faced, it will be not happened with them very soon.

Colby: 1:10

Hello and welcome to the Secure Star podcast. I’m Colby Pierce, and joining me for this episode is a leading care leaver voice in Sri Lanka. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Namali Kumari. Affectionately known as Nimu, Namali is a carelever from Sri Lanka who spent over a decade in institutional care. She holds a degree in journalism, advertising and mass communication from NIILM University in India, along with additional qualifications in criminal investigation, psychology, and social sciences. She has worked as a skill photographer and costume designer for the Indian film Dreams in 2013. Namali has represented Sri Lanka as a speaker at numerous international conferences, including those focused on child protection and women’s rights in Nepal in 2017 and the Baikon International Conference in India in 2018 and 21, in Nepal in 2023, and in Malaysia this past year. Recently, Namali also spoke at the 35th Vice International Conference in Croatia in 2024. That same year, Namali was honoured as a young changemaker by the UN Ambassador and Neon Media. She is an active member of the Global Care Leavers Committee and a member of Care Leaders Council. She represented South Asian care leavers in the UN Resolution Focus Group in 2019. She completed a justice-based approach foundation course at United Edge in the USA in 2021. Since 2021, Namali has appeared on various TV programs discussing her life experiences and has become a social media influencer. Drawing on her lived experience, she is a passionate advocate for children’s rights and alternative care. Namali’s work focuses on reuniting orphaned children with their families and ensuring that they have access to education and employment opportunities. She worked for one of the largest NGOs, Savadaya, for 10 years and later for the Egyptian Embassy. Currently, she is employed at Their Future Together in both the UK and Sri Lanka. She is registered as an alternative family and foster care manager and leads the foster care program, ensuring that children grow up in safe, loving families. Inspired by her own 15 years in orphanages, Namali co-founded the Asia First Care Leavers Network, Generation Never Give Up, in 2017. She also co-founded and currently works as director of Rise Together Care Leavers Leading Network. Recently, Namali launched her autobiography, The Caged Girl, A Journey to Justice, which translates into Sinala as Dumburu Pathuk. Welcome Nimali.

Nimmu: 5:26

Thank you so much.

Colby: 5:28

I think a few times in there I ran out of breath. So such a long and impressive bio. I was very keen to present it all. But uh the longer they are, the greater the opportunity for me to get my tongue in the way and and mispronounce things. So fortunately I can edit some of that out. So Namali, you did ask me, you did say to me that you prefer to be called Nimu, and I’ll have to remember that. Apologies if I do call you Namali again through the through the podcast. But Nimu, you are my first guest on the Secure Start podcast from Sri Lanka. Um I’m wondering if in the first instance, if you could tell us a little bit about the out-of-home care system in Sri Lanka.

Nimmu: 6:20

Okay, thank you so much, and I’m really happy to be here. So I will directly go into the answer. So, what I really feel like uh the system aftercare of the children who are leaving of the children’s homes. So currently we have 3563 children’s homes in Sri Lanka, so more than 9,191 children are residents in there. So uh I was uh uh a child who uh I think uh before 20 years, I was a child in child development centers because we are calling child development centers, not the CCI, like a child care institution. We are calling as a CDC. So in our CDCs, there is a system like um we after we uh turn out to 18, that’s we have to live. Uh I think it’s the global things that’s happening. But uh when it comes to Sri Lanka perspective, like uh for in our 12th, grade 12th means it’s a 13 years after study, uh we will reach out to 19, our age will be 19. So there the CDCs, CCI, which you are expecting, like they are not asking us to leave. If we are studying, they are not asking us to leave, and until 19 or 20, uh, if we are studying, that we can stay there. So after care, like when we leave, sometimes it can be after 15 years, sometimes it can be after 18 years or 19 years, because the 15 years is the age that the Sri Lankan children who set for the first ordinary level examination. Most of the children who are get past marks, they can sit for the another advanced level examination. Those who can’t afford for get them higher marks for that education system, they must leave the CDC. Because they are not uh most of the children are not getting the second chance to appear, second appear, which I got, but some institutions they are not getting the chance to do. So it means like most of the time, the 15 years or 16 years or so the age that the children are leaving the childcare institution. So when it’s come to uh aftercare, so there is no actually when I was there, so there were no actually the proper system to go out and have like not proper preparation for them, like a psychological support or financial uh training, or it can be like any vocational training. So it was not happened earlier, but currently, which is happening, like it’s already happening here currently. But the thing was that when I was there, there were no much um awareness on that how we can how we should go outside and how we should uh like uh deal with the people in the society because we just depended when we were in the child development centers. So we are hoping that someone will take care of us after we go out of the care. So it was the earlier system that uh children you must leave after 18 or after 19 or after 15 once they have done completed their education. So it can be the way that government is supporting to the uh youth, uh finding a job opportunities, or sometimes they used to get married, or sometimes they used to get like a vocational training, but where there are hostel facilities. The thing is that I was really wondering since that, like are they really going for their interesting because sometimes they like they would like to be uh become a uh a fashionable designer, but there will be uh courses uh only they are having the hostel facility, it’s gonna be the nurse, so they have to uh take out their dreams out and they should go there. So it’s something like that is happening, and uh the current time it’s uh we will speak in later, so it’s definitely changes, but the thing was that earlier it was like there were no proper system to go out, and that was the um aftercare uh aftercare things that what happened in Sri Lanka.

Colby: 10:12

Yeah, yeah. So you’ve got um the perspective of when you were in care um some years ago and and you you’re working in the care sector now. While you were speaking, I was just wondering was there a mix of development centers and foster care or foster home, or or was were children in care primarily in those development centers?

Nimmu: 10:37

Yeah, we we we have only this uh because we are not implementing foster care system now, it’s it’s still in Sri Lanka. So we have only child development centers, adaptation. So as an alternative, we have adoption and child development centers and the kinship care. So first is not still there, but uh currently it’s uh like in the on the process.

Colby: 10:56

In the process, yeah. And I I I nearly did the maths in my head and and gave it up pretty quickly. But um, what would you say is the kind of average number of children who are in each development center?

Nimmu: 11:12

Uh most of the time, some child development centers they have 22, 25.

Colby: 11:18

Yep.

Nimmu: 11:18

So we have the separation, like uh for girls there is separation, one for boys there’s a separation. So from these three, five, six uh children’s homes, there are 43 government-run child development centers. Others all are from the volunteer organization than NGOs.

Colby: 11:33

Yeah, yeah. And in the current system, what what do you think works well in Sri Lanka, the current out-of-home care system?

Nimmu: 11:44

Yeah, I’m so happy uh to share that uh uh as you know that uh the children who are leaving the child development centers, they really need the two uh place to stay. The housing issues, education support, and also the psychological support, uh, the financial support, these are the things that really uh want for the after care support as aftercare support. So, what currently uh the Sri Lankan government has taken uh forward to include the care leavers, we are calling as the carelivers. So include the care levers into their budget, and they have been taken forward to support the carelivers, like example, uh they are given two million per care lever, so it means the thousand to the thousand care levers to build a house or purchase a house or uh uh do uh uh like uh purchase a land or uh to rebuild their houses and all damages houses and all. So the government are paying two million rupees per car lever. So the system uh it’s going on, like the selecting the car leavers and uh uh getting the information of the carelivers that everything is currently happened, and also they are supporting for the children who are living in CDC uh the with the 5,000 Sri Lankan rupees, which goes direct to the uh child’s accounts, so it will be 2,000 for child’s account and 3,000 for their uh dairy expenses and all. So these things is currently happening, and also apart from that, uh the government is trying to implement an other alternative care options uh the other than the children’s going into the institutional care.

Colby: 13:18

I hope I heard you right. But did you say that the government that the government grant of 2 million rupees is that sufficient to buy a house or is it sufficient to um put down a deposit to buy a house as such?Nimmu: 13:36

Uh for me, like uh the children who like uh for the car leavers, uh they always try to uh uh have in their own homes. They they it’s something like to me also, I also want to have a kind of a home, my own house. So the car levers are really happy on that. And uh, but the thing is that we leave that uh work properly because there are systems like there are criteria that select in the car livers, like uh age uh 18 to 30, 18 to 40 years. But the thing was that I have heard like after even after 40 years, even 40 to 45 years, they don’t have any place to stay and all. So they are asking for that. Uh why we are not getting uh support and all. So I think that the equality is really uh not happening there.

Colby: 14:27

So we had a little bit of a technical issue there, but um, I was interested in the generosity of the Sri Lankan government to to offer those grants to carelivers that effectively give them an opportunity to have a have a home. And um I just wonder, Nimu, before we move on, um what what is the what’s it like for children growing up in the development centers there in Sri Lanka?

Nimmu: 14:58

Uh it’s totally different when I was the child development centers because it was almost 20 years back, the story, like more than 15 years. So uh the situation is uh really increasing uh with a positive way, to be honest, because uh uh the things that uh things and the uh most opportunities the children are getting in child development centers are uh getting increased. Like uh when we were in there, like there were no much proper awareness, or there were not uh kind of uh uh training or something, so it was not there much properly, but now they are have they are having kind of a care plan for the children, and there is there are also uh a lot of opportunities, the fun activities, and there are a lot of uh picnics going on. So uh all the people used to get understand about the children who are living in CDCs. To be honest, that when we were there, so most of the time people used to talk about like talk about us like uh orphan girls, orphan children, and all. But the word of orphan using in Sri Lanka, some people are using, but most of the people know that they are not the orphan. So these things are also uh differently in Sri Lanka, and apart from that, the children living in CCI, everyone is attending the schools and everyone is getting support for the education system, and those who are not uh ready to take forward the formal education, most of them are getting the informal education within the center until the court uh get the decision, until the court gives the decision to go them on out of the care out of the care. So these are the things that what’s going on uh currently in the CDC.

Colby: 16:39

You said that the children don’t identify uh or aren’t identified as being orphans any longer. Um what what do you think, how do you think that change is experienced by the children? How do they experience that?

Nimmu: 16:56

Yeah, you know, like uh with the uh like uh when there are a lot of group of children, group of friends of mine that uh sometimes if they call me as uh like my children’s home’s name, not with my name, but they are calling as a child that who are grow uh with our name of our institution. So that feels called and feel really painful, but at that time it was just uh just a word, but when we grow up, we that trauma is triggering, like we feel like oh they they didn’t talk about from my name, they just talk about with my institution name. So this is something really painful thing for the children who are living in centers, and also uh the most most probably what I can see the difference is like uh the current in the current situation in Sri Lanka, the most of the uh teachers in the schools are young, so uh most of the young group they’re really close with the children, so that means they are getting uh much uh closer to the children who are living in the CCI, and there is no any uh like a discrimination between the children who are coming out from coming from the home and coming from the CDCs. So, because of this case, uh the children are living happily in the school, but in somehow there there might be, and I know that there are a little bit of um things is happening, thing incidents is going happening, uh, that still uh the children are getting that name as often, sometimes because every children in the CDCs is not um uh well uh trying to well get well education because they are some most of the children they don’t like to get uh formal education, they want to go uh go outside and they want to earn money and they want to be in the independent. So and the thing is also as I mentioned that earlier when I was there, it was actually uh the orphan children was there, like there is no one to care, no visitation, no one to see. But currently 79% of uh children they have the parents, at least a single parent, at least one mother of parents. So they want to go outside not to be in the CDCs, and they they they feel like they have the family, but then why I am in the CDC? So they are not trying to get their education, they just want to escape from CDC and work and join with the family. So the main thing I think that that’s the things, and um the taking of the positive or negative the things that whatever the people are saying to the children in CDCs, it’s depend on their mentality, like the children’s mentality. Like uh the children who are actually totally open, they understood that yeah, yeah, that’s totally fine. Whatever they say, that’s totally fine. I’m okay, I’m okay. The children who are coming out, uh come into the system currently they know that they have parents and why I’m getting I should wear as uh like a bully as orphan. So this is a generation cap pose.

Colby: 19:54

When I was listening to you, I just thought, was thinking to myself how about how strong that uh pull to that that pull is or that tie is to to family for the children growing up and and how how much, you know, regardless I guess of the circumstances that led to them coming into a children’s development centre, in their heart they want to be back with family. Yeah. And do you think um do child do the children feel safe and uh well cared for and loved in the development centers these days, would you say?

Nimmu: 20:39

This is something uh difficult question because I grew up in three child development centers. The reason for that, like in my first child development centers, I have been uh named as the radical character in the center. So, with that case, uh sometimes I got uh rude uh uh behavior from the uh matron. But I know that because we used to meet the child development, various child development centers, uh friends together when it is World Children’s Day. So once a year, all the province uh children will be coming together, and so we used to share our experiences sometimes, like how we see our CDC, because we know that if we did something, so we will be transferred to the another side development center, so we should have keep connected with them. So we used to share our experience and all. So sometimes I heard that when my when it was my eighth time that I was heard that they have beaten sometimes, they used to do so much of work and they have to do do uh sometimes they are using for their personal things and all. So they have a lot of things is going on. But when it comes to children to get to know about their rights and they they get to know about their uh protection, they should uh what what what’s their rights and all? So they used to fight it out. So it’s uh become like uh some incidence has become uh uh the the decrease a decrease in the incidence. With the bad uh bad incidents. But currently there is a proper maintenance system. So but still, I’m saying that still there are some child development centers. The children are getting um badly treated. But most pro mostly, most of the children’s homes are going well and the treated well because now they are hiring the matrons, not the matrons, the mothers. So means like the love is the main thing to change the children’s life in child CDC. So I can go, I can definitely say there’s a both the side. The negative thing is happening, positive things also happening. So it’s everywhere is that, but the thing is that how much it’s affected the children’s mind.

Colby: 22:44

I do want to ask you about that in a moment, but I just wanted to confirm it’s my ob my observation listening to you that um there has been a lot of progress in with in terms of um um the experience of of children who are cared for in the development centers even over the last 15 years since you you were there.

Nimmu: 23:09

Yeah, that’s definitely true. It’s totally has been totally different. Like they to be honest, like example, uh when I was in CCI, it was the time that I have to be appear in the court so many times, the per year, at least two to three times. Even I have to try uh go with the police officers and with the prison bus and all, but now it’s already uh change, like they are having the video recording room, so there will be only one time uh they’re asking for the evidence, and then there are officially they have a vehicle to travel, uh uh take here and there with the children. So everything has been changed. That’s really fine because I uh as a person that who grew up in there, that I definitely want to see everything is growing up, not the things that uh should have same thing happen should not happen, but I was experienced.

Colby: 23:56

What what has driven that change, Nimu? What what has kind of um been some really uh influential factors in in driving this improvement in development centers?

Nimmu: 24:12

Yeah, to be honest, like uh the ex as I mentioned that the experience, what I have gained as a negative side, I’d never wanted to give it to the other, my other generation. That I know that we are trying to do like uh decrease the number of the children’s uh child development centers in Sri Lanka or in everywhere. I think everyone used to uh everyone is thinking on that, but I’m pretty sure that it’s not going to be happening like at least there will be at least there will be uh less number of children’s homes there, definitely, because we can’t totally uh get destroyed all the uh child development centers because uh there are a lot of children who really support those who need this kind of shelter because I either we get uh negative positive parts, or there are things that the children can be get educated within the centers, so it should be those who can’t really go for the uh kinship care or the adoption or um to the foster care or anywhere, so there should be a place to stay. So I think uh what I was interested mostly uh to protect the children who come into the child development centers because I don’t want children to come in into child development centers, and I just want to strengthen family strengthening because they everything is go coming and everything is happening within the family. So if we can strengthen families so we can do the awareness in the family, if we can support the family, it can be the financial, it can be the economics, it can be the uh like uh kind of uh uh so there can be various situations, like most probably in Sri Lanka now divorce cases has been increased. So the effect on the divorce case uh going to the children. So the par both the parents are not okay to take the child on their custody, so they are going to the child development center. So I think these incidents, this kind of topic that uh influenced me to go out and talk about these things. That yeah, and uh as Asian country, you know that we are very close to the family members, like the parents and all. We culturally we are connected to each other. So the most touched part is that if we can touch the heart of the parents, that it can be uh they can be together as a family. So, what I am doing currently as in getting to that, and I’m currently doing the the things that I feel like this is the best thing that doing the awareness and talking about my stories and sharing my stories, and then asking them not to send child into the child development center. Keep as much as you can with yourself.

Colby: 26:46

Yeah. If I can summarize, um advocacy by people like yourself has has been a real driver for change. You’ve been advocating for maintaining family connection and strengthening families. The preference is not for children to go into development centres, but the reality is that there will always be children who uh need to be in a development centre. Yeah. There will always need to be development centres. So I guess the challenge is to um advocate for the best possible care while the young people are there in those development centres. There will always be children in a residential care environment, and what we need to do is one, recognize that for some children that is the best place for them to be for a period of time, and two, ensure that they have the best care possible while they’re there.

Nimmu: 27:48

That’s definitely true. I also feel like uh uh the either it’s a family, either it’s a child development center, either it’s an adoption, or any other forms of like a post-op kinship. Where is the best place for the children? Children should be there.

Colby: 28:04

Yep, absolutely. And and so the children’s placement should not be determined by what the system can manage. It it should be determined by what is what is in the best interest of the child. And we need so we need care options. The system or the out-of-home care system always needs options for children and young people. Another thing you mentioned in there was um talking about leaving care and issues around psychological support. This is something actually that I’m that is very close to my heart at the moment because I work uh primarily as a psychotherapist with children and young people, most of whom are in out-of-home care. And each year some of them turn 18 and leave care. And so that support that they had that was funded by the local child protection authorities for me to work with them comes to an end, and we have to find other avenues to maintain that support, um, which aren’t not always the same. So I think I was just wondering, you you raised it in in Sri Lanka. What would you say is the kind of cycle the psychological support or psychosocial support that is on offer to children in care? And then what what does happen to them when to that when they do transition from care?

Nimmu: 29:38

Yeah, uh, this is something really important thing because uh uh the either they are tour children in the child development centers, their psychologically, their mentally, they are totally different for each one to each other. So within this uh period of time when they are in CCI, uh CDCs, and uh they they are getting counselor support, like uh where but the thing is that is that really on time because sometimes when they get aggressive, they used to call for the counselor, and that time they will be uh that uh time uh very comfort level to her, but after that, might be in the two to three months or four four months, they come visit and again. So I don’t know uh is that the the uh uh best things to do the counseling for the children because every children is coming from the traumatic family, some because some most most of the some sometimes can be the domestic violence family and also their aggressive behavior because of that case. So it’s not should be the counseling and psychological support only for the children who are living in CDC, also for the matrons, also for the caregivers should be there. Other than like like I think like um if we only give the psychological support to the children who are living in CDCs, uh it’s not going to be work. So when it comes to the uh aftercare, like uh leaving the care of the children, so if you if they are not prepared, like the mental is not prepared uh to go out, most of the children they are not prepared. Look at like when you are in the 15 years of your age, you are celebrating your birthday very uh happy, might be very happy. But the children who are living in CDCs, when they come to 15, they are just thinking that not their birthday to where I will go after three years, where I will go after one year. So that’s the starting point of their uh mentality going down. I feel like at the age of 15, there should be psychological support, there should be mentally prepared them already to go outside. And I think it’s not wait until the 15 years of old, but the counselor or psycho psychiatric or psychological support can give before the 15 years, and they there can be start the preparation for the children to go out, so then they know that how to uh deal with the people, how to stay in their by own their own feet, and they know how to uh deal with any kind of people and everything. So I have seen some organizations in Sri Lanka kind of emerge or so. They are little kind of organizations that they are giving support, especially uh the self-defense, as to the girls, especially. Because uh you know that when we go outside in the because when we even series, the children are not getting exposed to the outside society, especially for going on the bus, going into the market, going to the bank or anything. So without knowing anything, that when they go outside, so if someone is like jagging their in the bus, they got afraid, they are not raised their voice. But if they learn how to defend on that, so it will not uh make them uh like uh uncomfortable because even that small thing also uh can be effective to their mentality. So I think before go out, these all the children, there should be proper psychiatric support, psychiatric, uh even the mentality, make especially to make their mentality uh think that yes, I am now ready, I am okay to go outside. Uh, that’s the definite thing because you know, like most of the children who are going out of the care they don’t have proper birth certificate, they don’t have proper identification, they don’t have a proper place to stay. So there are a lot of things that should be prepared and go outside, otherwise, they are going to be definitely again going to be the uh helpless children.

Colby: 33:29

Yeah, so I I guess what I’m hearing is that um one important aspect of the out-of-home care sector that could be improved is is the psychological support for the children, uh including supporting their psychological readiness to transition from the CDCs into independence. And um I thought w when you were mentioning it earlier that you said something about that that reflected that um when they leave whatever support that was offered just comes to an end or or or um uh diminishes in some way. Is that was I right in understanding that that that that it’s not only that you have to move on from home and you and you and you’re moving on from formal education perhaps, um, but you’re also moving on and you’re you’re moving on from the ha the people that you’ve been living with, but you also uh move move on from or move away from mental health supports for that that help with the preparation for independence. Is that right?

Nimmu: 34:41

Yeah, to be honest, uh for me, like uh when I got uh uh failed in my first exam, attempt of my first attempt of my examination, I was thinking that then now I have to go wherever that they are uh they are telling, but it was not happened. They are asking me to do the repeat examination and then I do did it and I get the pass. So I think the best decision that they have taken is giving me second second chance. So it was a turning point. Then I was moving to the advanced level examination and then I got this scholarship to study in India. So until this period, that I was in the same time, I was happy many times in the courts. So it was really damaging my mind, like thinking that no matter that how much I studied, that I have to be in the court, I have to repeat my cases, which I was it’s really traumatic things. So I was not mentally uh totally uh like uh recover. To be honest, when I writing my um bio autobiography, it stood more than four years to write down because it was almost all the flashback is coming to my mind. So I I I was I wanted to get the psychological support for that while I’m writing this story. So you know that how much it’s hard to remind my childhood memories when I was in um my home, my own biological family. So I think what I got uh through the people that who are surrounding me, it’s uh not 100% the car leavers, to be honest, it’s the teachers most of the time, and also the people who are really um uh supporting me uh and supporting the children who are living in CC that those supporters give me the strength to go out. So, also I think uh my strength was uh especially getting through my uh flashback incidents. Whatever the bad things happen to me, I have taken it as a positive points to go out. So I’m sharing like this my stories to each and everyone. But the thing is that every girls who have this kind of strength they can go out, but those who can’t go out, those who can’t get this strength, who will be looking after them? So it’s better to be the voice for that those kind of voiceless children. So that’s why I think that uh I’m kind of I I I feel like I’m kind of a candle to me. So I’m burning myself, but I’m supporting for others. That’s something that I feel like about myself. But that’s totally fine because uh either I am uh psychologically not uh fully recovered or mentally full not fully recovered. That uh if something’s not happened to the child, same thing happened to me, that’s really something I can be fresh and I can be happy. So it’s make me heal uh when I see someone same uh someone uh going into different ways and they can find their life. So it’s something that I feel uh I’m getting healed to myself.

Colby: 37:47

Yeah, yeah. So um that’s lovely. What I what I’m hearing is that um part of the healing process for you has been purpose, has been the the purpose that you have in your life to uh advocate for and on behalf of other young people young people in care whose voice isn’t often heard. And when you see when you see good outcomes of that uh uh of that advocacy and that support, that that really boosts your own uh well-being. You mentioned earlier that you think that um not only should the children and young people receive support, but also the people who look after them, the teachers, the the the mums in the homes and so on. Um That’s it’s interesting. We’re not because I’ve sp over the last year I’ve spoken to um people from around the world who are involved in um um the provision of residential care for children and young people. And um one of the consistent themes is the need for um for therapeutic input or for input with the people who look after the children and who interact with them uh a lot. And some of that is is about just is about support. It’s also about um support for them, but it’s also about helping them to have a better understanding of the young people in their care and of how to uh care for them uh in the in the most therapeutic way. Just wondering if that that was what you were uh kind of uh suggesting or or or representing when you when you mention support, not only for the children, but also for the adults around them.

Nimmu: 39:48

Yeah, that’s true. Like for me, like I think like uh there should be uh children who so also must be ready to take this uh uh support from outside people because most of sometimes some children they’re really afraid to open up and they’re really afraid to talk about uh with the outside people, especially. Uh, because children who are in the centers they lost their trust with their own biological family members, so they are thinking about how to uh get how to believe other people. So I think um the people who are going into the CDC and the people who are really wanting to support uh with the psychological support of the children, I think they should understand the mind of the children, and before they should study the children’s and then they can uh reach out because most of the children are not uh going to uh hear everything, whatever the psychological support are given. So sometimes they might be they’re interested in getting kind of activities and they might be getting kind of uh I think video recording or something. They they they like to have kind of it’s kind of a cartoon type. There are a lot of ways. Uh so like example, like when I was um even the 25ers, uh, my uh one of my uh working places, they have me, they they thought that I want a psychiatric support because I used to get angry all the time. So they just sent me into the psychiatric, and she was asked that uh uh I wonder that you are really young, then uh how you why you are getting angry, and also then I told that I’m the one who’s uh really want to have this justice for each and everyone. So when there is injustice, I used to get angry, so that’s a normal thing. But uh psychiatric was asking me to get the treatment like tablets, taking tablets. So that’s not the thing that for me, like within the first day they asked if they ask him for the take the tablets, that’s time also I’m getting angry. So I think it’s better to understand and uh having kind of a uh pre uh getting pre-information about the children that before they go for the logical support. That’s really important thing, I think.

Colby: 41:54

Yeah, I think what you’re uh part of what you’re also saying, and which others have mentioned it before, is that um um you don’t have to well, in fact, one of my previous guests, Megan Corcran, said you don’t have to be a therapist to uh provide a therapeutic experience for a child.

Nimmu: 42:16

Most of the yeah, because most of the children who are leaving the CDC, they they are not 100% need of the psychological support. They really need the kind kindness, attention, and the love and care.

Colby: 42:27

Yeah.

Nimmu: 42:28

If you can give these four things, they’re definitely automatically they will be mentally healed.

Colby: 42:33

Yeah, yeah. Now I know a great passion of yours is is is the careless like yourself. Um, what what is what’s the current situation? Um, you’ve mentioned uh the grants, the grants that they get to to purchase land or purchase a house and kind of set themselves up. Um what what other support uh systems and organizations are in place for carelivers now in in Sri Lanka?

Nimmu: 43:03

Yeah, for the carelivers like uh myself from 2017, we started and co-founded this care leavers network of generation never gives us. So we are as the care levers, we are supporting for the carelivers uh to finding out uh job opportunities and we are giving the psychological support through and the legal support and higher education support and everything. We are just as a group, we are supporting. So we have in the GNG network more than 500 care levers already registered. And in the same time, on 2025, I have been um started and co-founded uh another care lever’s network, which is fully focused uh with the psych uh with the um job opportunities, finding the job opportunities for the care levers. That’s the same thing, and the trusted place and the hostel facilities and everything. So we are 15 children uh care leavers who came together and built up this network. Uh, and we are on the way, we are just calling each and every companies, and we are getting their Vacancies and we are just giving to the preparation department, and we are uh placed the child into the uh job opportunities after 18 or 19. So these are the things that as a carelavers, what we are doing. So apart from that, there are a few NGOs in Sri Lanka, few CSOs in Sri Lanka that they are taking the care of the children, so like caregivers, they are giving the facilities for the carelivers to stay there until they get independent and all. So we also have a kind of a uh plan to uh build a transistent uh home. It’s kind of a home, not a hostel, transistent hostel, like uh to stay there until they get find out uh the best place to go. Uh like uh once they are started their uh career, they can pay to their place where they are, and then we can uh spend that money to another child who comes coming into this uh coming out from the system. So we am planning kind of a build up the this transition home. So there will be facilitation for all the carelivers that it’s not kind of a against, it’s kind of a home for them. They can stay there and they can go for the work, they can go for the universities to the studies and everything, and they can come back because now they can think that oh now they are I have a place to come back. So they they can come there and while they are earning, they can pay for the light bills, the water bills, and electricity, everything they can pay by their safe, and in the same time, we are hoping to give the uh them IT knowledge and the uh reading skill and life skill and the yoga therapy. This everything we are just having kind of in our mind, and now we are having also so the proposals, these items, and we are making the proposal and we are trying to get with the funds, and then we will start this process also for the car levers. It’s for the car leavers from care levers. So, this is also something what we are doing. So, apart from that, yes, the government is now focusing on that the care levers support for the car leavers, especially. Uh, the uh they are going to address the about the documentation issues because most of the car levers they have probable age certificate other than national birth certificate. So, probable age certificate is there is a lot of blank, they don’t have any birthday, they have only the birth year, so which really affect the mentality of the child in in uh after the leave. Also, most of the care leavers they don’t have identity, like they don’t have vote to the uh like in the elections because uh they don’t have proper ID in the their identity car where they have put in address, they don’t have home to put in address. So these issues are also going to be addressed soon within the government system. Now there is a discussion is ongoing. So I’m happy as a care leavers in Sri Lanka, we are really strong and we are used to government level, we are used to in the uh like a private sectors in GOS and INGO. So we are dealing with all of them. Uh so we we expect that the children who are coming out of the system in recently in the after after 2010, yeah, uh I came as of 2010. So I think after 2010, when 2017, as we uh started this advocacy, I think it has changed a lot, and uh there are a lot to change, and also I feel like for most of the care levers uh really happy to support for each car leavers, each other leavers, not the national level, so international level also we are raised this sub-advocacy work, and we are getting support from the people and we seek continuous support because uh there are a lot of children who uh lost their education, higher education without the financial support. So, as a car lever, by myself, I used to have find uh so many donors and all, and I just give this uh child information, and they used to get uh appoint in the schools and uh sorry, education in the universities. So there are there are a lot of children who get support from me. It’s not actually my money because I’m not a kind of a person who rich with money, but I personally believe that I can support them with other people’s uh around me. So there are a lot of children who are studying in the university with our support. So I’m proud of that of that, and also I’m proud that as a careliver, so now there are a lot of carelivers come out and they are speaking about their rights and whatever they want. So it started with actually myself that I have been speaking about my whole story, so with through my autobiography and also through social media and the TV channels and everything. So people get to know about most of the people they don’t know that the children who are living in CDC should leave after 18 years. So the question what I was asking the uh uh interviewer, I was used to asked that either you ever ask your child to go out when they turn out 18. If not, why the children who are living in CDC should go out. I because they even they don’t have anyone to care. So if they go out, also there should be continuous support at least until they stand by their own feet. Because the children are uh like everyone is thinking that children are the future of their country. So it’s they should be careful about that. I think it’s happening now, and I think that there should be more more because we we always think that more is more we need, no. So I think uh it should be happened more and more, and I believe that the children who are coming out of the system, the problems that we what we have faced, it will be not happened to them very soon.

Colby: 49:28

That’s inspirational. And um as you were talking, I was just I was thinking about carelivers even here in my own local jurisdiction, and um um I do have some plans. I’m going to re um I’m not talking about them until uh after I’m a little bit further along, but um let’s just say I I’m similarly concerned in my own jurisdiction about certain aspects of of the ongoing care and support that that get lost when they turn 18. And as you as you say, we wouldn’t we don’t normally expect children to be independent, whether they’re in a Western country or an Asian country uh like there in Sri Lanka. We we we don’t expect our children to be out standing on their own two feet independently at 18, and especially when they when when they’ve had troubles in their life um uh as as they’ve grown up. So I tell you what, it sounds fantastic and uh like you’ve achieved a lot. And I guess there would be listeners to this podcast who would be thinking, if only we could get namali to come and advocate in our country, or or if only we could bottle what what she bottle up what she’s been able to uh achieve and uh and kind of have that here in in our country. So um there are examples around the world where carelaver support is really good, but there’s a lot of examples where it’s it’s not in so-called first world countries.

Nimmu: 51:12

Yeah, no, I I mean like that’s true because I used to meet um so many countries, care leavers, and we I we used to have a chat and we used to have kind of a cafe and we used to have a discussion about what’s ongoing in their country, what’s going on our country, so it’s can’t be Western or European or in the Asian. So we are coming together. So it’s really something like um I feel like the most of the care leavers in the all of the country, all of the like globally, now they are getting really strength to come out and talk about. I think the attitude is getting uh really positive because the change in the mind of the peoples, the attitude of the people is a really difficult thing, you know, every country is so. But I think that uh when coming not coming as a one person, it’s coming as a group, it’s really a lot of effect. So I think that as a global Kalivers, I I’m one of a member of the Global Calibur’s Committee and National Kalivers Committee. So we always talking about these issues and we are taking all uh this into the advocacy world. And now I feel like the topic is Kalivers is going uh beyond than other topics. So it’s really something really great thing because uh now people know that what system is happening, what’s not happening, and what should be done. But it’s really something really great that we care came out.

Colby: 52:28

Yeah. And and what what is happening is that um the voice of children who previously, children and young people who previously didn’t have a voice, is being heard. And it really takes um it takes people like you. I think you described yourself um as some something of a disruptor as you were growing up in in the home that you were in. Uh it takes someone like you, I think, who’s got a bit of a bit of drive and a bit of strength and even a bit of and and passion for fairness, for for the rights of of young people um who uses their voice to to um create change and be a change maker.

Nimmu: 53:13

So what’s definitely true?

Colby: 53:15

Yeah, yeah.

Nimmu: 53:16

I also just want to those people who really wanted to see about the what the system is doing and what’s really happened and what’s ongoing and how I became kind of an advocate, uh, they can definitely read my book, whatever I can fit in Amazon also, so people can read it out, and then they can really understand more and more that because uh there are a lot of things that what I didn’t speak out, but everything is in my book.

Colby: 53:41

Yeah, yeah, yeah. All right, and that was a deliberate plan for me. I I don’t I I didn’t want you to relive your your whole history here uh on the podcast, but yeah. Thanks. Thank you again, Nimu, for for coming on, and uh I look forward to hearing more uh in the years ahead about the accomplishments that you um that you have and and that your networks have in this in this space.

Nimmu: 54:11

Thank you so much for inviting me. So, because uh at last I want to say that um people like you that’s taking this kind of topic in out that’s really make different for without you knowing that you are making the so much of uh positive impact for the children who are leaving the child development centers. Because uh, if at least one single person who listened to you are one, so they will understand that what’s really going on. So that’s the things that we don’t want like a thousand or two thousand people to get involved, but at least a single person to get uh involved and move forward, that’s really important thing for us. So, thank you for taking us and thank you for giving that much honors for the car leavers uh to invite for your broadcast. It’s really mean to us, and I will be the only uh one person who is there today, but there are a lot of care leavers who stand there by their own feet and living very happily their life. So I I bit uh so I wish that all the car leavers will be definitely uh get healed from their traumatic life, and they will be definitely be happy and talk uh in front of Mike or in front of uh everyone is not should not talk in front of my by Mike, but within their life, they will be definitely happy with the people’s support like you. Thank you so much for inviting this podcast.

Colby: 55:33

Thank you.

More about Nimmu:

Affectionately known as Nimmu, Nimali is a care leaver from Sri Lanka who spent over a decade in institutional care. She holds a degree in Journalism, Advertising, and Mass Communication from NIILM University in India, along with additional qualifications in criminal investigation, psychology, and social sciences. She has worked as a still photographer and costume designer for the Indian film DREAMZ in 2013.

Nimali has represented Sri Lanka as a speaker at numerous international conferences, including  those focused on child protection and women’s rights in Nepal (2017), and the BICON International Conference in India in 2018 and 2021, in Nepal in 2023, and Malaysia in 2025. Recently, Nimali spoke at the 35th FICE International Conference in Croatia (2024).

In 2024, Nimali was honoured as a Young Change-Maker by the UN Ambassador and Neon Media. She is an active member of the Global Care Leavers Committee and member of the Care Leaders Council. She represented South Asian care leavers in the UN Resolution Focused Group (2019). She completed the Justice-Based Approach Foundation Course at United Edge, USA (2021).

Since 2021, Nimali has appeared on various TV programs discussing her life experiences and has become a social media influencer. Drawing from her lived experiences, she is a passionate advocate for children’s rights and alternative care. 

Nimali’s work focuses on reuniting orphaned children with their families and ensuring they have access to education and employment opportunities. She worked for one of the largest NGOs, Sarvodaya, for 10 years and later for the Egyptian Embassy. Currently, she is employed at Their Future Today in both the UK and Sri Lanka, is registered as an Alternative family and foster care manager, and leads the foster care program, ensuring that children grow up in safe, loving families.

Inspired by her own 15 years in orphanages, Nimali co-founded the Asian First Care Leavers 

Network, Generation Never Give Up, in 2017. She also cofounded and currently works as Director of Rise Together Care Leavers leading network. 

Nimali recently launched her autobiography ‘The Caged Girl: A Journey To justice’’ & 

‘’Dumburu Pathok ‘’ in Sinhala.

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Patreon: https://www.patreon.com/c/TheSecureStartPodcast

Podcast Blog Site: https://thesecurestartpodcast.com/
Secure Start Site: https://securestart.com.au/

Disclaimer:

Information reported by guests of this podcast is assumed to be accurate as stated. Podcast owner Colby Pearce is not responsible for any error of facts presented by podcast guests. In addition, unless otherwise specified, opinions expressed by guests of this podcast may not reflect those of the podcast owner, Colby Pearce. Finally, all references to case examples are anonymised to the extent that the actual case could not be identified, or are fictional but based on real-life examples for illustrative purposes.

What if Child Safeguarding Began with Love? A Podcast Interview with Carla Keyte

What if Child Safeguarding Began with Love?

What if the most powerful safeguarding tool isn’t another form, but a steady adult who shows up with love? That’s the heart of my conversation with Carla Keyte, founder of Lighthouse and a leading voice in UK residential care, as we unpack how safe, stable, loving homes are built—and measured—through relationships, not fear. We explore how love-led practice, not fear-based compliance, creates safe, stable, loving homes in residential care.

Children heal through steady, attuned relationships with adults who notice, co-regulate, and remain present. The challenge is aligning governance and inspection with that reality so felt safety is measured and protected, not crowded out by paperwork.

Carla traces how sector language has shifted from placements and behaviour management to family time and relational practice. Yet many systems still judge homes by incident counts and prescriptive rules instead of the child’s lived experience. Felt safety shows up as play, curiosity, and connection, not just fewer reports. A truly safe home is one where children feel seen and cared for, and where adults feel psychologically safe to do the work well. That means leaders commit to cultures that contain stress, enable reflective practice, and invite learning over blame. Compliance remains essential, but it must be the foundation we stand on, not the ceiling we reach for. When ratings and enforcement become the whole story, they can create fear that drives out the very conditions children need to recover.

A key idea is reframing inspection as a safeguarding partnership. Rather than branding a home inadequate, regulators and providers could ask two questions: is this a safe, stable, loving home for this child, and if not, what support is required to get there? This approach mirrors strong child protection practice—bringing multi-agency expertise around the child and the adults, and designing a therapeutic intervention rather than only grading deficits. Carla describes the Lighthouse model as a triangle: safeguard the child; stabilise adults with supervision, training, and reflective space; and strengthen the home’s culture and compliance. When all three are aligned, outcomes improve without diluting standards.

Professional boundaries often get misread as emotional distance, but neuroscience tells a different story. Children with trauma histories need consistent, regulated adults who can co-regulate and hold limits with warmth. Scotland’s Promise explicitly names love as part of care, correcting a drift that left staff afraid to comfort a crying child at 3am. Policies designed to protect children must not block the human connection that does protect them—daily observation, knowing the child, noticing mood shifts, and showing up with steadiness. Paperwork informs a network; relationships change a life. Fear-based systems can’t produce safety; only love can reduce fear and rebuild trust.

A love-led framework also builds social capital. Investing in high-quality residential care pays forward to future partners, children, and communities. The work is nuanced and resource-intensive, but the cost of children growing up feeling unloved is far higher. Extending relational support beyond 18 reflects how human development actually unfolds; care does not end at a birthday. Strong leadership is vital here. Leaders set the tone for psychological safety, create environments where staff can bring both heart and skill, and ensure compliance serves the mission, not the other way around. With clarity of purpose and relational metrics, the sector can protect love in practice—and the evidence shows that’s what transforms lives.

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You can watch the podcast here:

About Carla:

Carla is the Founder and Director of Lighthouse, bringing extensive expertise in quality, compliance, and safeguarding across the residential childcare sector in the UK. With a background spanning Registered Manager, Head of Care, and Head of Quality & Compliance for an organisation operating over 30 homes rated Good and Outstanding, Carla has deep, practical insight into operational leadership, regulatory compliance, and governance. Carla has a proven track record of resolving complex compliance issues and supporting organisations through challenging regulatory actions. Her specialism lies in developing and embedding Quality and Governance frameworks that drive sustainable improvement and ensure the highest standards of care. Passionate about love-led practice and the power of meaningful relationships, Carla champions approaches that create safe, nurturing, and stable environments where children and young people can truly thrive. Carla founded Lighthouse to provide expert guidance and tailored support to providers navigating an increasingly complex regulatory landscape. The name Lighthouse reflects Carla’s vision: to act as a guiding beacon for organisations, illuminating the path through complexity toward excellence in care, safeguarding, and relational practice.

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Transcript:

Colby: 0:00

Hello and welcome to the Secure Start podcast.

Carla: 0:05

I write a lot about my belief that love saves lives. Every child deserves a safe, stable, loving home and that our residential services need support to be able to do that. Children heal through relationships and yet the compliance is the kind of ground on which we stand upon, but not necessarily in the way in which healing can be measured. When we talk to engage with care, experienced young people, what they tell us is important to them are those relationships, are those adults that showed up consistently, calmly, attuned again and again, those adults that took the time to notice and spend time and build strong relationships. That’s really where safety is built and felt. As much as children need safe, stable, loving environments in order to thrive, actually so to adults. And if we think about homes and organisations as kind of organic structures, we need to be considering how not only do we provide safe, stable, loving homes, but how do we create safe, stable, loving organisations? How do we create an inspection framework because it is necessary and helpful that breeds love instead of fear? And we know that in order to create safe environments for children, adults need to feel psychologically safe and contained, and therefore the organisation needs to be the container. What we say is compliant is the foundation that we stand on, not the feeling that we reach for. The fact is that we have legislated ourselves and we’ve safeguarded ourselves against actually being able to love children. And the truth is that when we are so afraid to love children, the outcome is that children grow up feeling unloved. But the real safeguarding is the relationship that that child has with that adult every day who looks after them, who has an understanding of their needs, has an awareness in their changes, in their mood, in their behaviour. And what that looks like, that looks like love and that looks like care, and fear cannot drive out fear. Only love can do that, really.

Colby: 2:55

Hello and welcome to the Secure Start podcast. I’m Colby Pearce, and joining me this episode is an inspirational voice in the UK residential care sector. Before we begin our conversation, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Carla Keyte. Carla is the founder and director of Lighthouse, bringing extensive expertise in quality, compliance, and safeguarding across the residential childcare sector in the UK. With a background spanning, registered manager, head of care, and head of quality and compliance for an organization operating over 30 homes rated good and outstanding, Carla has deep practical insight into operational leadership, regulatory compliance, and governance. Carla has a proven track record of resolving complex compliance issues and supporting organizations through challenging regulatory actions. Her specialism lies in developing and embedding quality and governance frameworks that drive sustainable improvements and ensure the highest standards of care. Passionate about love-led practice and the power of meaningful relationships, Carla champions approaches that create safe, nurturing, and stable environments where children and young people can truly thrive. Her expertise in implementing integrated therapeutic models enables her to support organizations to meet children’s emotional, social, and developmental needs with compassion, structure, and intentionality. Carla founded Lighthouse to provide expert guidance and tailored support to providers navigating an increasingly complex regulatory landscape. Her mission is to empower teams to deliver values-based, child-centred practice that goes beyond compliance, creating homes that are safe, stable, and loving. The name Lighthouse reflects Carla’s vision to act as a guiding beacon for organizations illuminating the path through complexity towards excellence in care, safeguarding, and relational practice. Welcome, Carla.

Carla: 5:53

Well, Colby, what uh uh an intro there. Thank you, and thank you for having me.

Colby: 5:59

Yes, well, you’re welcome. It is a good one. And what what isn’t in there, and I often ask people if there’s anything that they’d like to add. Um, but many people are just a little bit um uh overwhelmed by hearing hearing their life’s work read back to them. Um but I I kind of discovered you, although I did I discovered you for my must for myself, not in a talent uh talent identification uh way, but through through your writing, and you just you write beautifully um on uh social media platform. They’re not sponsoring me yet, so I won’t mention LinkedIn. Oh there you go, I did. They shed Yeah, so you you write beautifully on there about um the provision of care in residential residential children’s homes. And um yeah, and so that that’s how I I first I guess came across your work and uh and here you are on the podcast.

Carla: 7:05

Lovely, thank you, thank you, no, really, Colby. And I think for me is somebody once said the uh pen is mightier than the sword, and I do. I write a lot of poems and expression and emotion, and I write a lot about my belief that love saves lives, and that comes from my own personal experiences, but my experience of working in the residential sector and seeing how you know the relationships that we form with children, with adults supporting them and the network are able to really uh change children’s lives and help to heal their trauma. And I think it’s a very difficult time within the residential sector. We talk a lot about policy, procedure, practice, regulation, offset, all of these things are important, and no doubt we’re going to discuss them today, Colby. But you know, that forefront for me and summarising everything that we are keen to talk about is empowering safe, stable, loving homes for children. We believe genuinely with our whole heart that every child deserves a safe, stable, loving home, and that our residential services need support to be able to do that. And love uh takes a village to raise children, right?

Colby: 8:31

Yeah, absolutely. So um let’s just start with with that. What do you see as being the role and purpose of of children’s residential homes? And um have you noticed anything that’s shifted over the last over the period of time that you’ve been working in the sector?

Carla: 8:51

Mm-hmm. No, I have, and I I think it’s interesting because the core purpose of a children’s home is actually beautifully very simple. And it is to provide a safe, stable, loving home for children that cannot live within their own families. I think what has shifted over the last ten years is our understanding of what that really means. And so our children’s homes regulations 2015 are, you know, still very valid when you look through the lens of what children need, but our understanding over time, you know, 10 years ago we talked about placements and behaviour management and risk reduction and contact, and now we talk about home and family time and adults who love and and care for children, and so we, you know, in the sector have really developed an understanding that children heal through relationships, and yet the compliance is the kind of ground on which we stand upon, but not necessarily in the way in which healing can be measured. You know, we now know that kind of trauma lives in the body and that safety is a psychological experience that we develop through relationship, not necessarily just through kind of policy and procedure and tick box and uh healing is developed through emotionally attuned adults who are able to regulate with children and support them to make sense of their trauma. So I don’t think that the purpose has changed. I think potentially that our clarity has, our knowledge has, our understanding of neuroscience and biology and how trauma shapes and contaminates experiences for the children that we look after.

Colby: 10:55

Yeah, so the I guess the the as you say, the language and the the degree of focus on that that primary task or that purpose of children’s homes has become clearer and more more defined. And do you think that there’s been a change in the experience of the young people who reside in um residential homes uh associated with that?

Carla: 11:21

Yeah, absolutely. And when we talk to and engage with care-experienced young people, what they tell us is important to them are those relationships, are those adults that showed up consistently, calmly, attuned again and again, those adults that took the time to notice and spend time and build strong relationships. That’s really where safety is is built and felt actually in relationship.

Colby: 11:53

It’s interesting. I’ve had um a number of guests talk about um alumni uh as such of of children’s residential homes, going back quite a number of or spread through the podcast episodes and um uh interestingly, what they report is that children who have been in um residential homes generally and even uh the through specific ones that um I’ve had people associated with them uh on the podcast, is that is that they give they give generally give positive feedback about their experience, sometimes incredibly positive feedback about their experience in residential um child homes, that probably flies in the face a little bit of what policy makers think is in the best interest of children.

Carla: 12:50

I think we can’t be naive, you know, Kobe. The the facts still show that a lot of children, a number of high number of children who are up in residential care or looked after are more likely to end up in prison than they are in university, and that is a sad fact. But I don’t think it can take away from the impact of relationships, and what we hear consistently time and time and time again, is one person who uh shows up unconditionally with uh positive regard for a child who builds relationships can help to heal that trauma and change the direction of a person’s or a child’s adult’s life, actually, not just children. It’s true for us as human beings in terms of our understanding and knowledge in relation to trauma informed practice. Residential care often can be perceived as an institution or a last choice, or or especially a lot in the media of um money grabbing, or or we’ve got a lot of concerns around profiteering, and you know, I can’t take away again even from those concerns, Colby, but what I see when I work across the sector is resilience and passion and people who care and turn up every day to work with some of society’s most traumatised children, and what I also see is that the power of love and relationships can really shape and help children heal from traumatised experiences in their early years.

Colby: 14:34

So when you visit a home, what what do you see that um really I guess um encourages you or or or reassures you that this is a safe and stable, loving home for for the children and young people who live there?

Carla: 14:56

It’s primarily going to be about children’s voice, isn’t it? We talk a lot about beyond compliance. So, for example, if we consider what is good when we look at the offset framework, how do we measure good currently? The SCIF, the common inspection framework really sets out what that looks like for residential children’s game, but how do we measure what is felt? How do we understand if children feel loved and safe and cared for? Because often the measurement isn’t how many incidents we’ve had, but how we are supporting children through those feelings, through those experiences to uh manage and learn and grow from and through their trauma. So what does good look like? What does it feel like? It feels safe, it feels emotionally safe, it feels like children who feel safe in their bodies enough to play and experience and grow and engage in the community. It feels like children who are able to build relationships with adults and adults who are creating environments that feel and reflect on, where children genuinely seen, felt, heard, loved, and cared for, and where adults are supported with the psychological safety and security to be able to do that in a in a professional and containing way for children.

Colby: 16:32

And I wonder whether um the the the standards, the safeguarding standards um that exist in relation to or the regulatory standards that exist in relation to uh assessing children’s homes. And we see a lot on uh LinkedIn a lot about inspection outcomes. Um I guess I’m just wondering about what relationship you see between those inspection outcomes that that come through those through the regulation system and process and the children’s experience of the home. And is there a relationship between what what the um how how homes are rated by Ofstead and the children’s experience in those homes?

Carla: 17:27

Yeah. And you know, the the truth is a lot of homes are a great number, most number of homes are are rated Ofstead good, and and you would I would consider that are delivering safe, stable, loving homes for children. Um the lens again in which we look at that trauma-informed approach, the relational uh measurement of care, I think is the aspect that needs to catch up. So um often in the other end of the inspection cycle requires improvement, inadequate compliance. That’s not really particularly trauma-informed language. It’s not the way in which we speak to each other or or we talk when we’re coaching and we’re developing and we’re supporting homes on that journey of understanding. Because as much as children need safe, stable, loving environments in order to thrive, actually, so do adults. Um, and if we think about homes and organizations as kind of um organic structures, uh, we need to be considering how not only do we provide safe, stable, loving homes, but how do we create safe, stable, loving organizations? How do we create an inspection framework because it is necessary and helpful, that uh breeds love instead of fear, because I think a lot of the time the sense of judgment and negative language and narrative that we’ve created creates this sense of fear, and we know that in order to create safe environments for children, adults need to feel psychologically safe and contained, and therefore the organization needs to be the container for that.

Colby: 19:28

Yeah, it’s you make a very good point. We would never in trauma-informed work, we would never assess someone, a child, as being inadequate. No, as not meeting up to our standards. Yeah.

Carla: 19:44

And I I’ve thought a lot about this. I think safe, stable, loving homes at Lighthouse is the lens in which we look at everything, whether that’s a call for training or compliance support. Over the last five years, we’ve supported a number of organizations. Organisations that have been inadequate in compliance, primarily around Regulation 12 and safeguarding and Regulation 13 leadership. And what we see is this sense of kind of blame and finger pointing and failure. And I think that it sits alongside sometimes often this narrative around residential care that you know it’s profiteering. But when we think about children in the family home or foster care, and we have safeguarding concerns, what we do is we enact child protection procedures, we enact safeguarding structures, we enact working together, multi-agency support and development for children and families and homes. But uh within the current inspection framework, we’ve become um a much more enforcement-aimed perspective. And some of that is is absolutely necessary. But I believe that in order to have a much more um relational inspection process, we should be asking ourselves, is this a safe, stable, loving home for children? Or is this a home that requires support to be a safe, stable, loving home for children? And I actually genuinely believe that Offset should be a safeguarding partner. And where homes are facing a challenge, then we should enact similar processes to child protection procedures where we have a team of specialists, the inspectors, the local authorities, leadership team, residential specialists, uh, those with trauma-informed and therapeutic experience to help that home provide safe, stable loving homes for children, or to consider what needs to be done in order to develop that further. And you know, in some points that might be that children need different intervention and support, but overarchingly, when we have a clear common goal, when we take away that blame language and we reframe it as safeguarding partnership, we keep children much more at the focus and adults who are supporting them who turn up every day with a huge level of love and care and resilience, uh, to be able to uh provide children with safety, stability, and love in a regulated way.

Colby: 22:54

Yeah, they’re they’re all very interesting points, and in and it in some ways it taps into one of the purposes I had, or one of the intentions I had in starting the podcast, um, which was to change the language about around children’s residential childcare more generally. But I think also I have had long-standing concerns about the impact of how external bodies, whether they be a regulator, whether they be the media, the uh judiciary or or uh even the local child protection, statutory child protection authority, I’ve been concerned about the language that they is used about the workforce that they’re offering commentary, assessment, decision, you know, judgment about. And in residential care, um I when I see a children’s minister, for example, advertise on social media something along the lines of um we, you know, our government has uh established this new service family-based for bad family-based care of children and young people that will save save X number of children from residential care.

Carla: 24:18

Yeah.

Colby: 24:18

And and when I see that, it makes my blood boil because I just think whatever your views are about residential care, residential child care, um there are kids that are in it. And it’s not it’s it and it is quite a heterogeneous group. There are there are always examples of of not so good um residential child care homes. Yeah. Just as and and and there are also examples of outstanding uh um home experiences for children. And I guess now I’m getting on my my my soapbox a little bit, but I I think that if you’ve got if you’re the if you’re you’ve got the power to change, then because you do, and you’ve got concerns about our residential childcare sector, then then do something about it. Um and I but as just to finish my other point, which was I I’m always very concerned about the experience of the staff when when they are aware of those direct messages that residential care is something to be avoided at all costs, that it is is the option of last resort. And I think the the cost at all costs, that cost has that double meaning because I think you know it is perhaps more expensive in some ways than than other forms of care. Um but so what? You know, raising children is expensive. And I think that that whole language around it is the option of last resort really cheats cheats children, cheats homes and children out of being resourced to the level that that adequately, more than adequately meets their needs.

Carla: 26:06

Yeah. And and our sector has become driven by that fear-based language and experience. So adult supporting children feel that. We need a huge amount of resources to be able to support children who’ve experienced significant trauma, relational rupture, uh, exploitation at the hands of society. These are children who have been harmed and hurt, not what we often consider to be naughty children, or and you know, beyond that, our children’s homes have often been considered historically as kind of last resorts and institutions and places where you know we’re lacking love and support. And I think that’s a key thing for me in all of those roles, in all of those aspects, in all of the policies, procedures, practice, in every offset report I’ve read in every policy we’ve built, every role. The thing that stands fundamentally at the core of it, Colby, that I have always been is a love-led practitioner.unknown: 27:38

Yeah.

Carla: 27:39

I believe genuinely that love saves lives and children heal, and we can heal trauma and relational rupture and attachment uh disorder through building strong, safe relationships with children. And in order to do that, we need to have a frameworks that support us to boldly love children.

Colby: 28:02

So, what I’m taking from what you’re saying is that um the very things that um that support a felt sense of psychological safety, a felt sense of mattering, a felt sense of belonging, yeah. All of the a felt sense of connection to others needs to be built into any assessment framework when one is from a from a regulatory point of view, um turning one’s mind to the safety and well-being of children.

Carla: 28:42

Yeah, absolutely. What does a safe, stable, loving home for this child look like? Because you know, we talk about regulation, but actually the truth is called, we’ve got a number of children, foster homes, supported accommodation, we’ve got challenges with homes getting regulated, we’ve got children, more children now than we’ve ever had in unregulated care. So the question or the key question for me is you know, is this child experiencing a safe, stable, loving home? And if not, what do we need to do about it? Because, you know, this kind of finger pointing and blame culture of the residential sector, the demonizing is not the truth. There are aspects of it that need to be controlled. But the truth is when I travel across the sector in the 20 years I’ve worked in this um arena, but more so in the last five years where I’ve been supporting homes to embed safe, stable, loving homes model and to really consider what does that mean on a day-to-day? What I see is resilience and love and care, and people who are passionate and who are genuinely able to make a difference to children’s lives and even the national agenda, you know, things that are being said at a national level this week. I’m not going to involve myself in that debate so much, but they they build on this rhetoric that the residential sector is broken and that we’re you know not doing and that we’re costing, and but the cost of of not loving children is that children grow up feeling not loved, and the impact of that is so much wider than you know whether residential care should be the first choice for children or not.

Colby: 30:44

From my perspective, it’s about building social capital, it’s building good social capital by investing in good res good quality, high-quality residential care, which already exists out there, and looking at those providers that provide excellent high-quality care and how what we can understand about the way they work and the way they practice and how that can be um supported across the across the sector. Um yeah, I it is I always say when you when you improve the life of an individual child, you also improve the life of their life partner or life partners, their children and their grandchildren. That’s that’s the social cat the accumulating social capital effect of actually intervening um therapeutically with our children. And another thing that you said that I thought was really important and is we need and I guess it was it was uh it was a post that you put on in on LinkedIn about understanding that um that I has got uh drew my attention to your work, but is that what you just said just now about individualized care plans and assessing assessing homes perhaps, supporting homes. An assessment can be therapeutic. I mean, if you’re doing therapy, you’re always assessing. Yeah. Yeah. Yeah. So have a baseline. That’s right. An assessment is in a therapeutic sense is is about where are we at and where do we want to get to. Yeah. Where an assessment in other contexts can be about deficit. What are the deficits and how do we ri remediate those deficits? So if we if we want a system that is more is therapeutic, and we want that because um people perform better in the role where they have a regulatory system that is therapeutic. And that assess that system perhaps needs to uh assess the capacity of the home to meet the individual love and safety and belonging and mattering needs of the children. And I guess a point that has been brought up, and not to steal the the floor too much, is what do you do with the most unhappy, the most traumatized, the most complex young people? If we have a if we have a system that has rigid standards as such that don’t move with the individualized needs of children, then you’ll you’ll create a a certain category of children that become perhaps I’m tr I’m struggling to think of a better word, but a a liability or a threat to the standing of the home. So we never want a regulatory system that excludes certain children from care.

Carla: 34:04

Yeah, and and I think we have seen that a lot within the regulated sector. It’s why we’ve got such a high number of children in unregulated or unregistered, we’ve got a number of delays in the registration process for um offset registered homes. But I think what it comes back to me for each time, Bobby, is the same key question. What does a safe, stable, loving home look like for this child? And what do we need to do in order to achieve it? So often, you know, we get calls from uh across the sector in the last five years, homes that have been inadequate, compliant, children that are moving to and from unregulated care and needing those levels of support. And the first question that we ask, we use the lighthouse lens and we say that actually, in reality, safety, safeguarding, the foundation of everything we do is built on a foundation of safeguarding. In our model, we say on the left hand side we have a triangle and it’s quality and compliance or really equates to stable. And then we look at strategic intervention. What does that look like? What do we need to put in place? And often that’s where our love leg practice comes in place. So safe, stable loving homes for children. And if we think about Johnny, we say, what do we need to do to safeguard Johnny? What quality and compliance are we working within? What policy procedure is Johnny in a regulated, unregulated home? What do we need to put in place to support that? What strategic intervention, what support or intervention, trauma-informed therapeutic practice, love, leg care, keyword sessions, referral support for multi-agency services through effective assessment does little Johnny need? But we don’t stop there. We have to then say, what about the adults? What do we need to do to safeguard out the adults that are looking after Johnny? How do we help them to do that in the most stabilising way in terms of quality and compliance? What interventions do we need to put in place for them through supervision and training, reflective practice that help us create a sense of psychological safety for adults? But again, Colby, we can’t stop there. We have to say the home and then wider. What we’ve been saying is, you know, okay, as an organization, what do you need to do to ensure safe, stable, loving homes for children? And we’ve been embedding this model in children’s homes across the sector and children’s homes that have been under scrutiny through inspection that who are now long-standing, good and outstanding homes, not because they’ve learned to take the inspection box and framework, but they’ve really considered their culture, their purpose. What does it mean to provide a safe, stable, individualized home for children and to help adults to feel safe enough to love and care for those children on a daily basis?

Colby: 37:32

There’s clearly a role for leadership in that aspect of this conversation. But before I I moved there, while I was listening to you speak, it occurred to me that some people know that I have a history of nearly 15 years working in the regulatory sector, the health practitioner regulation scheme here in Australia, uh, in the psychology part of it. And sometimes in regulation the standards can either be you know broad principles, you know, appro that we we aspire to, or they c they can be quite prescriptive about the things that um we want to see. And I think I think with the latter if you if you look at the children that um that are cared for within um within residential child uh homes or children’s homes, then a a a fairly prescriptive model or or set of standards for regulation, I think, um will certainly lack nuance. It’s a very new very nuanced area, potentially. But also I I think about what the level, you know, what what is the what is the level at which we pitch it? Do we live a is it pitch at the level of the the bare minimum? This is this is the the ba the this is the um the let the standard of care we expect everyone to be in. And I don’t want to draw this similarity the the the relationship with Winnicott’s idea of the good enough parent, because I think his idea of the good enough parent is is is but this this i is a really good one in in some expressions, in certain, you know, for example in in assessing assessing on an individualized basis, if you apply it on an individualized basis, but if you have standards that try to I’m trying to come up with language that isn’t, and so I’m gonna say it, lowest common denominator in a sense.

Carla: 39:53

Yeah. I think for me, what we say is compliance. Is the foundation that we stand on, not the ceiling that we reach for. And so it’s beyond compliance. We do need a set of regulations, we do need standards, we still need a set of guidance, the way in which we look at that, and you know, how it’s framed, I think, needs to be more relational and really considering what does that look like for individual children? Is this a service that’s providing a safe, stable, loving home for children? Or in the same way as families, do they need support to be able to do so? And I think that frames that much more in terms of our kind of trauma informed support language assessment. You can’t have a one-size fits all necessarily, but what you can have is a commitment, a promise. And actually, we can see that you know, if we look at Scotland, Scotland have uh the national promise. And I think the thing that I could say to you, Colby, in my whole career that I am most proud of is that I am currently the lead for the Love and Care Network in partnership with our colleagues over at Children’s Homes Quality, and we are working to build a village to really communicate the power of loving relationships in children’s homes, to create the framework and the training and the modules so that we can stand loud and proud and say, actually, our children alert, the evidence basis here for it, the neuroscience supports it, the practice, the research in practice, attachment theory, whether we look at all of the layers of our evidence of care over the last 15 years since the children’s homes regulations were embedded, show us that children can thrive and do thrive in homes where they feel safe, supported, loved, and cared for, and we need to be able to provide the framework that supports individual homes for individual children at a time in which they need it.

Colby: 42:32

Yeah, the the the the promise is uh uh somewhat paradigm shifting, I think, in the sense that, and I think we’ve kind of moved a little bit around this topic, but um the idea of loving the children in in your care has been polluted in a sense by concerns around what what do professional boundaries look like.

Carla: 43:01

Yeah, absolutely.

Colby: 43:03

And if you so so that’s a really good example of where a safeguarding standard actually contributes to a poorer outcome for children and other people. It’s that that the law of unintended consequences in a s in a sense, you know, no good deed goes unpunished. We keep a professional distance, we keep bat we maintain boundaries, and then what what what what are the consequences of doing that for for our children in terms of their experience of whether they matter, whether they’re loved. What the promise Scotland really um um restores for us is our ability to to actually say that the ch the children need love and that’s and that’s part of our role. That that is it that’s not a boundary transgression that that’s not even an uh it’s not even um poor practice. It’s a it’s a fundamental human need. Yeah. And if we can’t provide that, then what what are we doing? What are we here for?

Carla: 44:22

Yeah, yeah. And you know, the the neuroscience supports this. And the um fact is that we have legislated ourselves and we have safeguarded ourselves against actually being able to love children. And the truth is that when we are so afraid to love children, the outcome is that children grow up feeling unloved, funnily enough. Um it’s interesting, isn’t it? Because a lot of these policies, this is the line I think between safeguarding and love. And I’ve what I’ve come to the conclusion of in all my research and thinking, Colby, is that the most purest form of safeguarding is love. Children need to feel safe, they need to feel regulated, they need adults that are going to hold boundaries, hold them in mind, and be able to, you know, hold some of those experiences that they have been through. When we safeguard against that, when we historically, when we think about compliance and safeguarding practice, we think about have you filled out the safeguarding form, have you informed offset, have you done a Reg 40? We think about safeguarding compliance, policy, procedure, practice. But the truth is none of those things actually keep the child any safer. They inform people of the safeguarding need, they put a network around, and of course, those things are very important. But the real safeguarding is the relationship that that child has with that adult every day who looks after them, who has an understanding of their needs, has a awareness in their changes, in their mood, in their behavior. And what that looks like, that looks like love and that looks like care, and fear cannot drive out fear. Only love can do that, really.

Colby: 46:30

Yeah, well, I think that’s a very well-made point. And my mind where my mind is going, you know, on the basis of what you’re you’re saying, is if we assess for performance, if that that’s that’s what that’s a bit like those two different types of assessment that that I was referring to earlier. The as one is the assessment of performance and capacity and and ability to do to perform us in a certain task or role. The other is about um assessing particular a person’s circumstances or an organization’s circumstances and turning our minds to where how what are we what do we implement, how do we support, what what what is the intervention to the intervention. And that the therapeutic intervention. And that’s a that’s a different type of safeguarding. One from one and and I I see this this is really relevant across safeguarding because of children, because people are talking about this in terms of what child protection system how child protection systems should function. That you know, so a lot of the time the way they function is that a parent a family is in deep trouble, and they assess them to be in deep trouble, and the children are un uh are unsafe, and they remove those those children. Yeah. But it but the dialogue part of the problem with that is is then we also know that governments and their and their art agencies struggle to provide the the the care that children need. That yeah, and they will always struggle, I would say. There’s nothing that they they cannot replace the birth-family connection by and large. So they’ll always struggle with that. And what what’s coming into the more and more I’m seeing it um in terms of what people are saying about our our uh child protection systems more broadly is that the intervention should be more a therapeutic one. Yes, we assess, we assess the si the layer of the land as we find it, and rather than making a judgment at that point in in relation to a line, what we say is what what are the therapeutic interventions here? Yes. They get the get this family, they get this foster care placement that you know where there’s been a care concern, they get this children’s home to a place. And and this is the the important thing is if that is if if that’s a philosophy that underpins our regulatory or our child protection system, then um it naturally follows that we’re looking for strengths to build on. We’re un we’re we’re understanding the circum what the circumstances here, not from a point of view of of judgment, of judgment and decision making, but from a point of view of how do we address those circumstances therapeutically. Yeah.

Carla: 49:55

And and I think in in a lot of ways that’s the same foundation and model that we and Lens that we’ve built at at Lighthouse. And now I remember a very old boss of mine, she said to me, Um, Carlish, said you, you you’re fantastic at safeguarding children. I was a residential manager. When the kids are in your care, they’re really safe. I’m working with high-risk young ladies, uh, young ladies at high risk of exploitation. And uh she said, it’s like you’re running around the country with a cage and catch these kids, and when they’re in your cage, they’re safe. But what happens when you lift up the cage? And then you start to consider okay, a lot of people work really hard to safeguard children. We’ve got Johnny, he’s safe. We’ve done the quality and compliance, we’ve told Offstead, we’re sold to the social worker, we’ve told the people, we followed the procedure. But what are we going to do? What’s the intervention? What’s the strategic intervention that little Johnny needs? Is that you know stronger keyworking, attuned adults? Is it, you know, referral pathway, mental health support, you know, is it that he needs uh education, different care planning aspects? But then not only what intervention does little Johnny need, what intervention do the adults need to be able to provide a safe, stable, loving home to be emotionally and psychologically contained and safe to do so. So the two things can’t be separate. We used to teach our adults, and and and there is a contrary to it in our safeguarding policies, in our professional boundaries, leave yourself at the door. Don’t be behind a closed door with a child, don’t hug a child, God forbid you tell them that you love them or that you care for them or you might buy them a small gift when you go on holiday. And all of these safeguarding policies and procedures, Gobby, they they were built to safeguard our children from predators through the last 15 years, where we’ve seen, you know, serious and significant um child protection cases in our media across our country, across the world, across our sector. Failure upon failure is if you would have it to believe that way. But we’ve created all of these policies that do safeguard children, but inadvertently they safeguard them from being loved and supported because 15-year-old boys aren’t sitting in the living room in front of numerous adults talking about their feelings and crying in their trauma, and they’re crying at three o’clock in the morning in their bedroom with an adult who’s taken the time to build a relationship, and the door probably is going to be closed, and you probably are going to be sat on the bedroom floor crying and feeling and experiencing. And once upon a time, we were told, you know, don’t bring the emotion, it’s not effective safeguarding. But children need adults that show up for them, that care for them, that love them, that hold them in mind, that build trust and build a sense of safety, not just in tick boxes, not just on paper. The paper that you, the poem that you read, I think, you know, we don’t require improvement, we require understanding, understanding that children have experienced trauma, understanding that adults holding that is messy, understanding that leaders need an incredible amount of resilience, and yet often we, you know, we fail to understand the trauma, the need for love, the investment that that takes to show up every day. It’s one of the most difficult jobs that I have ever done, and I am have never been so proud to stand here today in that capacity as my lead for loving care. I’ve been an effective safeguarding uh practitioner, I’ve driven changes in quality and compliance and offstead inspection. The regulatory framework is important, but at the heart of it all, if we don’t keep the love, if we don’t reclaim it, if we don’t say it out loud, if we is there in our regulatory framework and coming all the way back round, you know, Colby, we talked about the promise in Scotland. I believe that we should go one step further. And I call on, you know, the UK government to invest in every child having a safe, stable, loving home, whether those children are in foster care, whether those children are unaccompanied asylum seekers, children living in residential homes or supported accommodation. And I urge our government to go one step further and say care doesn’t stop at 16 or 18. Children, you know, we talk about transitions and independence, but actually the reality is children, adults, human beings need sustaining loving relationships. And one person who loves you unconditionally can build resilience, can shape your future, and can help to help children overcome the trauma that they have experienced so that they can go on to live, you know, really fulfilling uh lives and and to break that aspect of, as we talked about earlier, intergenerational trauma. It’s a big thing there, Colby.

Colby: 55:48

Yeah, yeah. So, Carla, it’s it has been a real uh pleasure, joy to have you on the podcast and discuss these matters with you. Is there any final thoughts that you would like to uh leave our listeners or watchers with?

Carla: 56:08

Yeah, I think that’s it. There’s one real message from this conversation. I hope it’s this, Colby, because children don’t heal in systems, they heal in safe, stable, loving homes, um, held by adults and leadership that feel safe enough to stay open and steady enough to kind of stay present through these experiences, you know, through the difficult times and to stand with them. So I think you know, we don’t need harsher systems, we actually need a more understanding one. We don’t require improvement, we require understanding because when we build homes where love is protected, we have clear evidence that love saves lives.

Colby: 56:54

Yeah. Wonderful, thank you. Thank you very much, Kamala, and uh yeah, thank you for coming on the pod.

Carla: 57:03

Lovely, thank you, Colby.

Disclaimer: Information reported by guests of this podcast is assumed to be accurate as stated. Podcast owner Colby Pearce is not responsible for any error of facts presented by podcast guests. In addition, unless otherwise specified, opinions expressed by guests of this podcast may not reflect those of the podcast owner, Colby Pearce.

Healing from Trauma – A podcast interview with Dr Hayley Lugassy

From Trauma to Hope

I really enjoyed recording this podcast with Dr Hayley Lugassy. Here are some thoughts related to our discussion.

Recovery after trauma is not a straight line; it is a careful blend of honest reflection, steady support, and practical boundaries that make change feel safe. This conversation traces a lived journey from adolescence marked by adversity and isolation in Spain to returning to England with a two?year?old, re?entering education, and building a career in educational psychology. The constant thread is hope, often fragile, protected by small acts of belief from a school psychologist, an English teacher, a steadfast brother, and a partner who set firm, loving limits. These relationships did what systems often fail to do: they held space for pain while nudging forward, proving that healing accelerates when compassion and accountability travel together.

For schools and services, the lesson is clear: trauma?informed practice is not permissiveness. It means understanding the nervous system and the ways distress shows up in behaviour, then responding with steadiness and skill. Emotion coaching offers a workable model—connect first, name and validate feelings, teach skills, and only then set a clear boundary or apply a natural consequence. This approach keeps safety, dignity, and learning intact. It also demands adults regulate themselves. When adults lose calm, consequences slide into punishments, trust ruptures, and children learn that needs invite rejection. When adults hold their ground with warmth, children learn that needs invite guidance, and the boundary becomes part of the bond.

Another overlooked truth: some of the most distressed children are the least disruptive. School refusers, isolated teens, and the “quiet good kids” can be carrying acute anxiety, shame, or family trauma without drawing attention. A trauma?aware lens widens the radar beyond detentions and behaviour charts to patterns of withdrawal, somatic complaints, perfectionism, and sudden dips in engagement. Systems should prioritise proactive outreach, flexible re?entry plans, and gentle curiosity. Equally vital is care for the carers. Teachers, foster carers, and safeguarding staff cannot co?regulate children when their own needs are ignored. Supervision, reflective practice, and workload realism are not perks; they are safety equipment for relational work.

Personal recovery also needs body care. Masking pain through overeating, sleep loss, or isolation is common after trauma, yet the body keeps the score. Reclaiming basic rhythms—movement, nutrition, rest—gives the nervous system a predictable floor. Pairing this with therapy helps name enduring sensitivities without shame. For many, abandonment anxiety lingers; sirens, late texts, or silent phones can spike panic. The goal is not to erase these triggers but to build a plan: notice early signs, slow breathing, reality?check the story, and ask for reassurance without apology. Over time, these micro?repairs create a life where fear no longer runs the day.

Parents often ask how to lead when they feel broken. Start small. Say sorry. Repair is a superpower that teaches children humility and trust. Acknowledge what went wrong, state what will change, and follow through. Boundaries are not walls; they are promises about safety. When a home or classroom pairs structure with respect, children internalise both agency and limits. That mix, seen in authoritative parenting, is the antidote to cycles of exclusion. When schools keep kids connected during mistakes, students learn that belonging is not conditional. When services engage parents with kindness and firm expectations, families attempt change rather than armour up. This is how communities turn adversity into growth—one regulated adult, one clear boundary, one repaired rupture at a time.

You can listen to the podcast here:

You can watch the podcast here:

Hayley’s Bio:

Dr. Hayley Lugassy is a Senior Educational Psychologist with Keys Group and the founder of Lugassy Learning Solutions, where she focuses on inspirational speaking and sharing her lived experience to support schools and families. Drawing on her professional expertise and her journey of becoming a mum at 15, Hayley is passionate about bringing compassion, boundaries, and trauma-informed practice into education and parenting. Her work opens up honest conversations about healing, hope, and creating environments where children can thrive.

Related Podcasts:

If you really liked Hayley’s podcast interview about healing from trauma and, especially, the role of teachers and education, I anticipate you will also like the following:

Dr Lisa Cherry’s podcast interview about breaking intergenerational cycles of trauma:

Benjamin Perks’ podcast interview about preventing child maltreatment and the role played by a single teacher in Ben’s own transformation:

And Megan Corcoran’s podcast interview about building trauma informed schools:


Transcript of Hayley’s podcast interview:

Colby: 0:00

Hello and welcome to the Secure Start podcast.

Hayley: 0:04

So I started writing an awful lot about my experiences as a way to process what I’d been through. That was the second member of staff from school, I guess, that had really noticed something in me. And it was her support that got me through that year. It was essentially a combination of several people noticing me, supporting me, believing in me. I had a lot of protective factors as a young child. I had quite a lot of strengths that I was able to draw from from those younger years. But I was able to kind of hold on to some of that. And I think that’s what helped me to realise that actually this situation that I’m in, this should not be happening. This is not okay. I deserve better. I can do better. I think that you can go on to live a very meaningful and content life where you know the trauma isn’t overtaking your day-to-day. But it’s always there, it’s always something in the background somewhere, and it is very much a case of managing it, supporting authorities and professionals to open up conversations with parents and carers where they can start to feel safe enough to recognise some of their challenges as parents and to take that accountability with that compassion and that kindness. What we tend to see is that the adults really struggle to keep their calm. And that’s where the boundaries actually probably aren’t boundaries, they become punishments. And one of my biggest um messages is to parents you know, say sorry, we all mess up sometime. Let’s have more informal conversations. Yes, absolutely. Say sorry to your children, recognise the mistakes that you made, acknowledge them, take accountability and grow. And that’s what I’ve done, and it’s you know it’s working okay.

Colby: 1:45

Hello and welcome to the Secure Start podcast. I’m Colby Pierce, and joining me this episode is a very special guest with an inspirational story to tell. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Dr. Haley Lugassy. Haley is a senior educational psychologist with Keys Group and the founder of Lugassi Learning Solutions, where she focuses on inspirational speaking and sharing her lived experience to support schools and families. Drawing on her professional expertise and her journey of becoming a mum at 15, Haley is passionate about bringing compassion, boundaries, and trauma-informed practice into education and parenting. Her work opens up honest conversations about healing, hope, and creating environments where children can thrive. Welcome, Haley.

Hayley: 3:11

Thank you so much. Thank you for having me.

Colby: 3:14

And just so you know, um, I talk to children all day long, so it’s a it’s a pleasure to talk to uh adults. And um one of the things I do, which will I’ll edit out, is that um when I’m speaking to particularly young children, I don’t say the, I say the. I’m sorry, as I as uh it’ll be edited out, but as I the at the tall end of your bio there, I said five, and then but of course, and then went back and recorded it properly. So uh so as to look like the adult that I am.

Hayley: 3:51

I love that that’s very authentic of you though.

Colby: 3:54

Not not that the well, it’s a bit uh uh non what’s the opposite of authentic to be.

Hayley: 4:01

To take it out, but but using it the first time you said it was very authentic.

Colby: 4:06

Oh well, thank you. I I do leave a lot of my faux pas in when I’m recording, but um yeah, maybe actually there’s nothing there’s nothing wrong, I I think, with uh maintaining a bit of of the uh of our inner child.

Hayley: 4:24

I agree, I agree, I think that’s really important to connect with our inner childs, yeah.

Colby: 4:28

Yeah, I do that all day long. Have a blast with with with the kids that I see. Yeah. So Haley, thanks for coming on. I’ve been aware of you for a little while now through the story, the parts of your story that you’ve shared uh online. Um but I really wanted to focus this conversation on really on recovery and thriving as much as um possible, notwithstanding that you do have a story to tell, as I alluded to. But I I thought we could probably just start with if you could just tell me a little or tell tell me, tell us uh a little bit about your story, who what you do, um and how you came to be doing what you’re doing these days as an educational psychologist.

Hayley: 5:18

Great. Um, how long do we have? This could be a long story. I will summarise the best to the best of my ability. Um, so I think the introduction was great. That really captured um essentially what what I do. So I am in uh an England-based educational psychologist. Um I work for a company called Keys Group four days a week as a senior educational psychologist, working with independent special schools for children that have social, emotional, and mental health needs. Uh, that’s where my passion lies, is in supporting children and young people that have experienced or been subjected to traumatic experiences, um, as well as supporting the adults in those children’s lives. I think that’s where my passion probably lies, is supporting the systems around children and young people to help them thrive. So I do that four days a week. And then outside of that, as you’ve already mentioned, I’m the founder of Ugasi Learning Solutions, which is my own company where I offer workshops, inspirational talks, and trainings to educational settings and beyond if they would want me, um, on anything related to trauma-informed practice and supporting individuals that have suffered. Um, so that’s I guess a snapshot of the work that I do on it on a day-to-day basis. I guess the most interesting part is what’s led me to do the work that I do. And I love hearing about people’s stories about how how did you become an educational psychologist? Um, I don’t know in Australia, but here we’re quite a small profession. Um it’s it’s less than, I’d say probably three, three to four thousand um people. And for me, I was actually drawn to this profession from living in Spain um as a child, where um, so I am English. Um, I lived in England until I was 10 years old. And then my mother had the idea of moving to Spain. I was asked, you know, Hayley, how’d you feel about moving to Spain? And I said, Oh, of course, beach, swimming pool sounds amazing, you know. Um, of course, yeah, who wouldn’t want to? Uh so my mum and I packed up and moved over to Spain when I was 10 years old. Um, and whilst living in Spain, that’s unfortunately when life became particularly challenging. And it was when I was 14 years old, I’d experienced um something quite traumatic on the Halloween, the night of Halloween, um just before my 14th birthday. Got had involvement from a school psychologist to support me with that. And as I was leaving the room following my last session with her, she kind of said to me, Hayley, I was like, Oh, you know, when you’re a teenager and you look back and go, oh, what do you want? Let me go. And she just said to me, One day you would make an excellent psychologist.

Colby: 8:02

Really?

Hayley: 8:03

And at the time, yeah, yeah. And at the time she saw, why do you think she said that? I do know what if I wish I could find her, I wish I could go and ask that question. What did you see in me? What was it? Were you just being nice? Um, what she did share with me was that she felt that I had very good um kind of listening skills and that I was very reflective. She didn’t use that word with me, but kind of remembering some of the conversations we had, um, the way that I was able to think about things and kind of try and put two and two together, make links with things and really try to connect with my inner thoughts and feelings, uh, was something that I potentially found a little bit easier than than other young people, perhaps. And she essentially said to me that with what I had been through, as well as being a foreigner living in Spain, I’d experienced bullying, there’d been lots of other challenges of moving abroad, you know, learning a new language, not having any family. So it wasn’t just the traumatic event, I think it was a combination of a big move, a big transition. So she felt that my lived experience would be helpful in the future and to support children and young people. So that’s she’s one of my biggest inspirations. But as I’ve already mentioned, at the time, I just looked back and thought, who are you? What are you going on about? You know, shut up. Um, but actually those words stayed with me. And it was around four years later that I decided that I actually did want to take that seriously, and that supporting children and young people was my biggest passion in life, and that I wanted to do what she had done for me. Uh, and that’s that’s where it all started. So hopefully that gives some insight into where little little Haley in in Spain got inspiration to you know to become a psychologist.

Colby: 9:49

It’s interesting, it came from uh another psychologist um as well. And uh yeah, I do have quite a lot of the young people I see want to be psychologists when they’re older. Um and and some have got very close actually, um, and really just could have gone on to be become registered uh or finished their their training and become registered, but they would they’ve gone down a um another path but uh related but not the same. But yeah, that that’s a wonderful story. Um of such a of belief in your yeah, just noticing something in you that yeah being the word that came to me was introspective when she was um when you were talking about that. Oh yeah, yeah. But you you you you mentioned that um there was uh um a an unfortunate or traumatic incident that happened and gee, not you know, almost we’re almost on the anniversary of that or just after. Um I I am aware, and I guess people who know who know of you are aware that that yeah that you had um some significantly bad experiences um after that point. But I guess uh what I was um wondering is what what helped you kind of get to that point you know to realize this aspiration. I think you said only four years later you’d made the decision and then um and then the rest is history, so to speak. So how how did you go from a very dark place from what I know of your history to um to be um starting to be a psychologist?

Hayley: 11:40

I’m really glad you’ve mentioned this because actually I I said it in a way, you know, oh four years later, and that’s why I did it. But actually, four four years is a really long time. And when you are 14 years old, you know, from the age of 14 to 18, that’s a that’s a big chunk of my adolescence. Um, so four years on the grand scheme of things isn’t that long, but actually it was a really, really big chunk of my life. So for those four years, um, you know, and until I got to the point of feeling ready to engage um in education again, those four years were extremely dark um to the point where I didn’t think that I would survive, I didn’t think that I would continue to be living that that’s how dark it it became. Um so to go from that to then actually saying, hey, I can do this, I’m I’m going to do this, um, that that was a significant change. And it was, it was a but it was a small, small step journey, I guess, with very baby steps. So, in terms of how I got to that point, um when I was 17 years old, I eventually was able to flee Spain because during those years I was uh essentially stuck and trapped in a very difficult relationship, and all of my family were living back in England. So at the age of 17, I somehow found the strength and way of returning home. Um for me, England was always my home, even though Spain was like a second home as well. And when I came home, I had a little boy um who was two years old at the time. And he was always my biggest inspiration. He was the reason that I continued to live. Um, I truly believe without him I I would not be here today. And when I returned to England, I had absolutely nothing. Um I I turned, you know, I remember getting off the airplane, I had you know my little boy in one arm and one little suitcase in the other. I had to leave everything else in Spain, including some very important paperwork, um, because there was a high risk as I as I was leaving. So I had nothing. So I had no money, uh, an awful lot of trauma, no qualifications because I’d left school at the age of 14. Um, but one thing that I did have was hope. I was really hopeful that that was going to be the right decision. Me returning to England was going to be the right decision. It was absolutely heartbreaking, and there was no day as hard as the day that I left Spain, got on the plane, and came to England. That quite literally tore my heart apart, tore, tore my heart out. Um, but I did have hope that we would have a better future, and I think I really needed to hold on to that hope. So then gradually, whilst you know we became safe and physically, um, we were both safe, we could start to rebuild our lives together, me and my little boy at that time. And that’s when I decided to re-engage in education. Um so I approached kind of the local uh council to explore what options I had as a 17-year-old single mum uh with no money and no qualifications. And thanks to the support that we do have available in England, you know, I was I was entitled to benefits, which I was extremely grateful for at the time. Uh, I was also entitled to receive free education, and as part of that, they funded a nursery for my son so that I could go back to school. I could go back to education whilst he was well looked after. So I just want to say out loud, I’m very, very grateful for the support that was here in England that wasn’t available to me in Spain. And um from there I returned to education that I did an IT course as the first thing that was available to me, just a level two. Uh then I went to college to do my GCSEs, um, the kind of compulsory um, you know, secondary education here. Um, I didn’t do massively well. I didn’t know I didn’t fail, but I I think I got a D in Mass and then I achieved kind of between A’s and C’s in in the other four subjects. Um and it was actually during that year that I discovered a passion for writing. Um so I started writing an awful lot about my experiences as a way to process what I’d been through. And my English teacher offered to have a look at some of my writing. Um, this was was I was 17 to 18 at college. And when she read um my writing, she was really inspired and she actually asked to have a one-to-one with me where she really encouraged me to keep writing, to keep sharing my story, and she really believed in me. So that was the second member of staff from school, I guess, that had really noticed something in me. And it was her support that got me through that year because even though I was safe emotionally, you know, physically safe emotionally, I was still really, really um stuck, I would say, um, highly traumatized from my time in Spain. But yeah, so little, little, little bit of support from the teacher was wonderful. I got through that year, and then during that year, I I actually then met my now husband, who is um I’d say one of my biggest inspiration, my my second inspiration after my son and my anchor. Um, my husband, I describe him as saving me, uh saving me and my son, seeing something in us that nobody else saw. And it was actually him who I eventually told that I’d really like to be a psychologist one day. I said it in passing, uh, not believing that it would happen. Um, and then around a year after that, but that we’d kind of got married, things had progressed very quickly. And he just said to me, he said, Haley, you need to do this. You you need to study psychology. Um, I wasn’t at the time, I just did my GCSE, still very, you know, I didn’t really have a great job, wasn’t really earning much money. And he truly believed that I should study psychology. So it was at that point that he said, let’s find a way of this to happen. We discovered the open university, which is where you can study remotely or online, um, at a cheaper cost than what a kind of traditional university would be here in England, and they didn’t require TCSEs or A levels, and to this day I don’t I don’t have A levels, which are typically required for university. Uh, so he decided that he would actually fund my first year. So we he paid um for my first year on a monthly basis so that I could start studying. Uh, and then from there I picked up student loans, and then the rest is history in terms of just continue to study. Um so yeah, it was it was a long journey, and even that is a snapshot of what it was like, but it was essentially a combination of several people noticing me, supporting me, believing in me, and really push pushing me to follow that dream because I was one saying, no, I’m never gonna do that, I’m not clever enough. Who would want me? Uh, but there were these two, three people that really felt that I could do well. And if I hadn’t have listened to them, I don’t think I’d be here today.

Colby: 18:27

Yeah. I that’s a it’s a marvellous story. And I you were you started doing the summary that I was hoping to do. So I noticed, yes, that there were those, there were those those three key people, and there may well have been others as well. And um you described your um husband as as in in terms akin to being like a secure base, and um I’m very interested in secondary attachments and and uh what we and earn security uh after um uh my my other passion, which is attachment in children. But yeah, so you had those those key people. Um you you also like some of it came from within you as well. Like you’re clearly you’re clearly very capable and you had and um you’re able to return to education and complete um the university training in psychology. And um and what was the third one I was going to say? So I’m having a senior moment now. Um and education in i in and of itself is is such a um uh an important way uh to change your life in in in actual fact. And you know, I it’s it’s sad that a lot of the children and young people I see who could can’t be safely cared for at home or couldn’t be at some point and are placed in out-of-home care. Education just becomes another it can often enough become another re-traumatizing experience for them, uh particularly um because their behaviour is poorly understood and they often get excluded from education when um and and that only really compounds their their their challenges, whereas what they it would be much better off if they um if we could keep them in education. I say I say to the young people, because the young people often don’t can’t see the point of education. I say to it, say to them, schools like vegetables. You don’t have to like it, but it’s still good for you.

Hayley: 20:36

I love that. I’ve not heard that before. I might take that.

Colby: 20:40

Everybody is I was gonna get uh stickers made up to put on uh put on uh car bumpers, but um uh I can’t turn off my entrepreneurial brain for um I blame my dad. But um you also talked in there about hope. Um it that hope that you had, and I was just wondering where we that hope came from.

Hayley: 21:03

That’s people have asked me this question before, and I I I genuinely I don’t know. I don’t know where that hope came from. I I think I think it was hope that that was the only thing left. Um there was nothing else, and it was it was either feel hopeful um and believe that something better is coming, or stay here and die. Um, so there was some there was some sort of fire in my belly that’s um that ignited, and that’s where that hope came from. I do often reflect on this in terms of how how did I get to that point? You know, I I wish that I could go back and be a fly on the wall as I was experiencing those things because I wish that I could share whatever I did with the world so that we could kind of replicate some of those skills that I demonstrated at such a young age. Uh unfortunately I can’t do that, but something I think for me that potentially was helpful is that I had a lot of protective factors as a young child. Um, a lot of my challenges came from the move to Spain. It wasn’t that the only challenge, but the most significant trauma was that adolescence. Whereas when I was younger, living in England, I had you know family around me. Um, I always did very well at school. And I think for me, you know, I was I was extremely academic at school, you know, I loved going to school. I was a perfectionist, got, you know, got top grades, had big dreams and ambitions from a very young age to go on to be what I called a boss lady. That was my ambition before I moved to Spain, before I wanted to become a psychologist, I wanted to be a boss lady, you know, one of those strong, independent, powerful women that walked into these fancy offices with pencil skirts and high heels. That that was my dream. And I guess that even though I was struggling emotionally and I was extremely traumatized, I did know deep inside me that I was capable of studying. Uh and that I didn’t find studying particularly difficult. Although I’d been out of education, you know, from the age of 14, I had no qualifications. I could read, I could write, I could do that with ease. Um I could understand things, I always had good communication skills. So I had quite a lot of strengths that I was able to draw from from those younger years. And that I suppose kind of enabled me to feel hopeful about my ability to re-engage with education and pursue my dreams. Um, other people might not agree with that, but that’s that’s how I make the link between those early protective factors and the kind of hope that I then identified later on.

Colby: 23:30

Absolutely. I I I think I agree with you that I think that’s probably was was very influential. Um that you had already developed a sense of your own worth and competency and adequacy, deservedness. Um, you’d already developed a uh an understanding that people could be relied upon and trusted. Of course, you fell into adverse circumstances, and in those circumstances, those those core beliefs were really challenged, and and others were probably at play, undoubtedly at play. But then you had, and there may have been other instances, but you had the experience with the psychologist of um, you know, someone just someone reminding you to believe in yourself. And um I I just think that no I don’t think anyone’s circumstances uh are so bad that they can’t be um repaired in some way, and nor are is it is anyone’s circumstances so good that they can’t, you know, really be knocked about a bit. And and um and that that’s life is all about where we live predominantly, under the influence of uh positive and hopeful beliefs about ourselves and other people in our world, or quite negative ones. And that really does depend quite a lot on your early experiences as you described, um, and and contemporary circumstances, and and it’s a bit of a continuum you can or or spectrum, you can move backwards and forwards a little bit. Yeah, yeah. I agree, and I think you’ve just go ahead. We’re both we’re both chatters, I think.

Hayley: 25:20

I think we are. I’m I’m containing myself and definitely holding back. Um, but I guess you’ve just touched on you know something on there again around how yes, I think I had those early belief systems about myself and I recognized my worth. And yes, those were absolutely changed for you know good three years of my adolescence, uh, but I was able to kind of hold on to some of that. And I think that’s what helped me to realize that actually this situation that I’m in, this should not be happening. This is not okay. I deserve better, I can do better. Yeah, and I think just something really important for me to say is that I’ve got two older brothers. Uh, one of them at the time, so they’re both much older than me, one of them is eight years older. And whilst I was living in that extremely difficult situation in that abusive relationship for three years, my partner at the time did let me speak with my brother. Um, for some reason, you know, very little contact that I was allowed with the outside world, but speaking with my brother was okay, potentially because he feared him. And my brother called me from New York, where he lived at the time, every single day and reminded me that I am the most amazing person in the world. He always believed in me, he always thought that I’d go on to be a really successful, inspiring person. And that was from when I was born. Um, he just adored me from the second I came out, apparently. So, even during that really difficult time where all of my beliefs around the world were being challenged, I did have this one consistent person, even then, telling me, no, don’t listen to that guy. You know, you are you are a star. Um, and I’m again extremely grateful to to have him, you know, at that time because I do feel that I was able to balance out some of that negativity, which was that would be really impactful.

Colby: 27:08

Yeah, you I mean, I was thinking about it when you said it earlier, but there’s that there’s the that era of endeavour that goes under the the heading of the one good adult. And um and um I was thinking to myself, who was the one good adult, you know, through that time? Because the psychologist involvement was was episode was was just contained, I think. Contained to a certain um episode. Um so it turns out it was your brother. Oh, yeah you had that you had he the his ongoing involvement with you, uh someone who understood you, believed in you, and yeah, in in in however form he could be was there for you in those in those times.

Hayley: 27:57

Yeah, I think without him, I I think it would have been so much more challenging because I was out of education, there were no teachers looking over me at that point. So the school psychologist involvement had been before I’d started this relationship that was related to a different um incident that happened. So by the time I was in that relationship, I was living with this man. Um I fell pregnant, I had my son, uh, it it was just us. It was the most isolating experience I I can describe. You know, there’s no more isolation possible. Um, and the only small bit of contact with the world I was allowed was was that contact with my brother and the occasional, you know, you’re allowed out if you’ve been a good girl. Um so yes, he was that that constant adult, and I hasn’t reminded I haven’t remembered that. So thank you. You’ve just brought back some positive memories for me.

Colby: 28:45

Well, maybe if he listens to this podcast, he can expect a pretty good Christmas present this year.

Hayley: 28:51

Oh gosh, too much pressure.

Colby: 28:55

I’m not suggesting you should. I’m not trying to tell you how you should organize your Christmas presents. Yeah. Do you um was there anything but any particular challenges that that you would be um you think would be important to um acknowledge that you that you think you you you’re almost a bit proud of yourself, or maybe you are very proud of yourself that you were able to kind of um find a way to overcome those challenges.

Hayley: 29:27

There are so many challenges, Colby. There’s so many challenges. Um you’re referring to challenges in terms of the impact of the trauma and how we’ve been able to overcome those. Yeah, okay. Um I’m extremely proud of everything that I’ve achieved, and I don’t mean that in a oh look at me, I have a big ego way. I mean that in a I did that. I’m standing today, regardless of title, that you know, that isn’t actually important to me. The fact that I’m here and smiling, I have friends, I’m you know, day to day I experience a lot of joy and happiness. Uh, as well as all the other emotions, but generally I have a really nice life, uh, and I’m extremely proud of that. I think, in terms of the most significant challenges following the traumatic experiences, for me, it was that there were two main challenges for me. Um, one of them was around relationship building with others. I had lost all trust in people, even though I knew deep down that people were good and um I was able to interact with people. And I think part of the problem was that I masked very well. Um I was very, almost like I am today, very talkative and very smiley. But relationship building on a deeper level was extremely challenging because I couldn’t trust people. I’d been hurt not only by my partner, but so many other people within where you know the place where we lived in Spain was extremely disadvantaged. So I was surrounded by people who were all suffering and we all hurt each other. Um, so then when you then move to a new area to start a new life, you you don’t want to trust anyone. So for me, making friends was extremely difficult. Um, I didn’t know how to associate with people, I felt misunderstood, I felt different, like there was something wrong. I was truly believed at the time that something was wrong with me, and I was on a desperate mission to find out what that wrong thing was. Um, so friendships weren’t important, it was important to find out what was wrong with me so I could find the fix. I never found it really. Um, so that that was one thing that I had to really work on, and it’s been a very gradual process. And you know, we’re talking, I I left Spain when I was 18, so we’re talking 13 years now, and I would say that only the last three to four years I feel like I’ve been able to form meaningful relationships with others for on a friendship point, you know, put from a friendship perspective. Um, and it’s now such a beautiful thing. I missed out for a very long time on what it meant to have a best friend, for example. Um, so yeah, that’s one thing I’m extremely proud of. And then the other thing that I um really found difficult was health. I think the health consequences of trauma, something that maybe we I feel we don’t talk about as much. Um, but as I said earlier, I masked quite well, you know, I appeared to be okay on the outside. The way that I dealt with my trauma was overeating, I didn’t exercise, I isolated myself. So physically I was not healthy, I was not okay. I wasn’t looking after myself, I was punishing myself and my body for things that other people had done to me. And it was around six or seven years ago that I had a bit of a light bulb moment. I think it was just after my youngest son was born, where I realized that I had been punishing myself and that I was I was still miserable. Um so one of the biggest things I’m proud of is realizing that and realizing that I was um not processing the trauma and that I was essentially trying to bury everything through overeating, uh, then starving myself, not exercising, looking in my looking at the mirror and crying and saying horrible things about my body, all of that stuff. Um and so I gradually started working on that, and I’m very pleased to say that that is no longer an issue for me now. So now I live a relatively healthy, you know, healthy life. I eat healthily, uh, occasionally over indoors, who doesn’t? Um, but I try to exercise, I prioritize sleep, all the simple things, I think. Um and that has had a massive impact on my life. So I’m super proud of that as well.

Colby: 33:51

Yeah, yeah, that’s terrific. And but I mean, we’re all shaped by our childhood experiences, people uh say, but I guess I’m not sure how much people delve into that. Um I guess we when when childhood is is uh problematic, challenging, there’s a lot of adversity, then there’s a lot more uh uh delving into that that occurs. You did mention that there are some in your in your previous response, you did mention that there are some things that probably haven’t been fully gotten over. Um and and I guess, of course, so from my perspective as a clinician working in this area for the last 30 years, I I would say that 100% getting over trauma, such that trauma never existed, is is a pipe dream. That doesn’t happen. Um the best we can expect is that it doesn’t continue to uh impact your life negatively on a daily basis. But there and and I talk about enduring sensitivities. So I wondered about what what enduring sensitivities um what are things that are uh that are sensitive to you and how you how you manage those those things.

Hayley: 35:07

Such a great question. I get asked an awful lot whether I think that people can fully heal from trauma. Uh, and I have a very similar view to you. I think that you can go on to live a very meaningful and content life where you know that the trauma isn’t overtaking your day-to-day, um, but it’s always there, it’s always bubbling in the background somewhere, and it is very much a case of managing it. Um for me, there are definitely certain things that bring bring it up very quickly and very easily. Um, I’m quite open around how I experience heightened anxiety quite frequently, and that’s probably one of my biggest challenges still to this day. I have worked an awful lot around you know, on managing anxiety over the years because it was debilitating at one point in my life, especially in those early years after leaving Spain. Uh, one thing for me in particular is abandonment. Yeah. Um, and that very much stems from even before Spain, um, being abandoned by my father as a as a little girl, moving to Spain, having lots of challenges there with my mum, then that relationship I was in, and also me taking my son away from Spain and almost you know removing a key person from him. So for me, anything that could trigger a sense of abandonment is a big issue. And that can be something as simple, Colby, as my husband going out in the car and me not hearing from him for a little while. So I don’t know that he’s arrived safely somewhere. And previously, you know, a couple of years ago, um, he would, for example, drive to the motor, uh not to the motorway, drive down the motorway to get to the cinema. Should be a 20-minute drive. If he hadn’t messaged me within the 20 minutes exactly, and I would be sat there with my phone with a timer on, I would be having a full-on panic attack, struggling to breathe at the bottom of the stairs in my house, uh, ready to call the police because the ambulance, because I generally thought that he’d died and abandoned me. And that was not a nice place to be. I’m no longer at that stage, thankfully. I’ve worked a lot, been to therapy, really, really tried to get over that. Um, but it definitely still comes up. There are definitely moments where I have this really horrendous fear that I’m going to be abandoned again. And that’s where that little inner Haley is still hurting a lot. Um, I manage that thanks to therapy and thanks to exploring that. I’m very aware of when those feelings come up. Um, so for example, today with swimming lessons, my husband took the little one swimming. I noticed that the feeling came up thinking, oh, they should be back by now. And the challenge that I have is that I live very near a hospital and ambulances go past my house very, very frequently. So for me, any sort of ambulance, you know, the sirens of the ambulance, that automatically makes me go to the extreme of they’re dead, they’ve had an accident, I’ve been abandoned, I can’t survive without them. And it’s very easy for me to fall into panic attacks that will then last for several hours and completely knock me out for the evening. Um, and that can still happen today. Thankfully, during the day, I think during my working day, I’m generally quite contained. It’s you know, I do very well, I’ve not really had any issues. It does tend to be once I take my professional hat off, um, that’s where that’s where the trauma can resurface a little bit more.

Colby: 38:30

It’s interesting, isn’t it? Yes. I’ve I’ve I’m I’m a uh how would you temperamentally not as intemperamental, but by temperament, I am a very shy person. And no one believes it, except for my wife. She she’s the only only person that believes that. Certainly no one that I’ve ever worked with believes it because I’m so war high warmth, high energy, and and and very sociable. But when you’re in role, when you’re in certain roles, you you almost you develop an identity within that that role. Now, some people, yeah, and and that and that identity can be protective as well, you know, like it’d be terrible if I was a child psychologist and uh and was just painfully shy. That would kids wouldn’t want to come and see the painfully shy psychologist, I’m sure.

Hayley: 39:23

Um well, maybe maybe one or two, but overall you need a bit of a personality, don’t you to wear a children?

Colby: 39:28

I think you do. And uh yeah, they never believe I get angry either. They just think, you know, I’m this big big because I am very large, this big um um uh friendly bear type character.

Hayley: 39:43

That’s so sweet though. Yes, but I get I get the same people can’t imagine me being cross or angry um because I’m you know, just go about this. This is you know, this is me, this is what you get. But yes, absolutely, come five, six o’clock, that’s when I take my professional hat off, relax, and that’s where some of those things can very easily resurface.

Colby: 40:04

Yeah, it’s interesting. Uh do you ever feel like if you, you know, if you knew the real me, if you knew what was really going on?

Hayley: 40:15

What would people think?

Colby: 40:17

Yeah, well, as you can watch with me. If you’re but if it’s it’s that if you knew the real me, it’s kind of like some people would say that um they’re pretending to be someone they’re not most of the time. I would say there’s a kid in me who wanted to make friends and and and and have fun with with uh, you know, it’s like it’s part of me. In the same way we’ve talked about things have been part of you, notwithstanding how life has panned out.

Hayley: 40:52

I think we’re all actors, you know. I I think that we all put on different masks throughout the day, and and that’s just the way it is. I’m a bit you know, very passionate about being authentic. Um, and I do I don’t believe that I’m not authentic at work at all. I I think that I absolutely am the person that I’m meant to be at work and the psychologist that I’m meant to be, and I don’t feel like I have to pretend to be that person. Um, it’s not when I, you know, when I talk about masking, for example, I don’t feel like I’m holding the anxiety together to get through my day. It’s more that professionally I have a different skill set and I’m interacting with different people, that you know, that my trauma and that isn’t it’s not relevant within that context. Whereas, of course, when you then get back into your personal life, I take all of that, put it to one side. I’m no longer the psychologist, I’m the wife, I’m the mum, I’m Haley, I have all these other interests and hobbies outside of psychology. Um, so I think that I’m authentic in most places to you know, to a certain extent, there’s always going to be some things that we’ve kind of hide a little bit. But yeah, I believe we’re all we’re all just actors walking around putting on different masks depending on the situation we’re in. And I don’t think that’s a bad thing necessarily. I quite enjoy the different experiences I get from doing that.

Colby: 42:03

Yeah, I I I’m not taking issue with it, but the the I would say we’re channelers. We’re all channel, you know, like in different circumstances we channel a different part of ourselves, but it is still us.

Hayley: 42:15

Yes.

Colby: 42:15

And I you know, some of my older older teenagers who’ve been been through a lot um struggle to struggle to to to realize that that that it’s all still part of the same person. It’s not you know, not necessarily other personas or other or autars, but um um yeah, I think we just I don’t I don’t think Colby at work is not Colby. It’s just Colby at work channels, you know, another part of Colby. And I think it sounds like you do too. And authenticity. Authenticity is a bit of a buzzword, I think, that uh at the moment, but um, but I notwithstanding that, I do think that, you know, as time goes on, people highlight different aspects of relating that are important, and I do think that uh uh authenticity is one of them. Yeah, now you you on that day a week that you’re not um working for the keys group, you focus on on talking to well, I mean you talk to people as part of your role at the Keys Group as well, uh, about um the the needs of of um children at school. Um you talk to parents, you talk to to teachers. I’m not sure if you you you had the opportunity to speak to child safeguarding authorities, maybe in your public speaking you do. What what what are some of the key messages that you want them to hear about children who are experiencing adversity and what should they be doing about it?

Hayley: 43:56

So I think one of the key things for me is helping the adults that work in the systems around children to really recognise that children are communicating through their behaviours that there is an unmet need. Um, they are crying out for help and support and understanding. So I’m very passionate about uh trauma-informed practice. And I know that that over here is a bit of a buzzword or a buzz concept as well, and I think that it can be a little bit blurry in terms of people’s understanding of what that means. Um, essentially the way that I view it is can we please understand the impact of trauma on individuals’ sense of self, their behaviour, their sense of the world, have that understanding as adults and respond with uh compassion, but also make sure that we do have those boundaries in place. And I think one of the challenges that I’m often seeing here at least is that people are misunderstanding trauma-informed practice for permissive permissiveness. Um, so essentially not wanting to put any consequences or any boundaries or um restrictions in place because they fear that that could uh re-traumatize the child or that could be the wrong, wrong thing to do. And as part of my own journey and to get to the point where I am, one of the things that my husband was extremely good at as a former police officer in Colombia, he was very good at being quite firm with me. Uh he was very understanding and very kind, but he absolutely put his foot down quite often and said, enough is enough. Um, you can’t sit around like this for your whole life, Haley. And I absolutely feel that that was crucial for me to continue developing because if not, I would have just probably laid on the sofa all day every day and not progressed. Uh so for me that’s important to try to translate into the work that I do is let’s be compassionate and kind, but we also do need to put our food down and we need to help uh children and parents and adults that support them to take accountability for some of the things that they’re maybe not doing, that’s you know, things that maybe do need changing or things that aren’t um appropriate, for example. So that’s one of my key messages is kind of trauma-informed practice with boundaries and accountability is really important for me. And then in line with that, um, I’m very passionate about trauma-affected parenting, really refer to it as. It’s when we’ve got families that are parenting themselves through their own trauma. And I feel like we often focus so much on the downside, the problems, what the parents aren’t doing well. Let’s put all the blame on the parents, and then sometimes it will result in the children not being able to live with their parents anymore, and families get separated, and it’s extremely traumatic all round. And there’s quite a lot of negative narratives still around the parents and care, you know, the parents and carers. And something that I’m very passionate about is supporting authorities and professionals to open up conversations with parents and carers where they can start to feel safe enough to recognise some of their challenges as parents and to take that accountability with that compassion and that kindness. And again, that’s a journey that I’ve had to be on myself, um, where I’ve had to learn some of the mistakes that I made and I’ve had to learn to repair those as a parent. So I guess, yeah, the messages that I share are very much from lived experience, things that I’ve experienced either as a as a parent or as a professional. Uh generally they’re quite well received, um, but I do get some pushback, especially around the consequences, boundaries. I think people don’t like the word boundaries, and accountability can be a little bit triggering for people as well.

Colby: 47:40

Yeah, yeah. I think you get it, it’s a bit of a mixed bag on on that particular issue that um I can I can remember standing in front of a group of uh brand new foster carers and talking about therapeutic parenting and talking also about you know responding to the unmet need or responding to the child’s experience. I think it’s broader than that. I I think it’s broader than that, I just say it’s responding to the child’s experience. Um and and people saying to me, but won’t that we just won’t that just spoil the child? And I I you know, and I was and I I would be thinking these are the least spoilt children that are coming, you know, that that you can you can probably uh uh think of. I had um I had a s I had a similar experience only uh yesterday um where where someone described a ch a young person as well they have to they have to get used at the with at the eye with the idea that they can’t have uh everything. And and I and I had and I put it to them, well, this is someone who by experience the reality of their life is that they’ve had so little. So you know and they’ve replaced it with a lot of stuff, so they’ve got to move into a house and there’s not enough room for all their stuff. But this idea it was lucky, that was the word. He has to he has to realise he how lucky he was to have his current placement where he could keep and I said if you know his circumstances, you would think, and I certainly think he’s probably the most unlucky young person I’ve ever met. And uh yeah, so the other thing that that came through in what you were saying across this conversation is the power of relationships to heal. And I yeah, and I and I so I think you know, we were with schools, I think we were having this quick little chat before we started the podcast, but but you know, oftentimes schools uh can be a a place of of felt rejection for our young people and uh because the boundaries are are exclusion. Um what what are you what are your thoughts around that balance between accountability uh for behaviour and boundaries around behaviour whilst also maintaining connection?

Hayley: 50:19

Oh so an error and very passionate about, and something that we talk an awful lot around with my work here at Keyes Group is what is that balance? What does that look like? How can we support children to learn and to not do things that put themselves at harm or others at harm, uh, whilst also not being punitive like a lot of our mainstream schools are here in England? Um, I’m not sure, Colby, if you’re familiar with an approach um called emotion coaching, um, which we use here in England quite a lot. So it’s something I’m very passionate about, which is very much about you know validating, you know, connect connecting with the child, validating their emotional experiences, focusing on the underlying emotions uh that underpin behaviours rather than focusing on the behaviour. And if we can do all of that groundwork, as I call it, that and connect with the child on that level, we can then put in the boundary or say, actually, no, that’s not okay. We don’t do that. Um, or we can put in a natural consequence, you know, for example. Um, but we’re doing that with somebody that they the child feels safe with, and therefore that boundary, that accountability shouldn’t feel traumatic or too triggering. It should be a moment for the child to learn where they feel like, oh, actually, okay, yes, maybe I made a bit of a mistake, but it’s safe and it’s okay for me to learn from this. And oh, I feel I feel okay about that. And that’s where that relationship’s really, really crucial. And a lot of the work that we do is around helping the adult to actually regulate themselves in those moments. Because what we tend to see is that the adults really struggle to keep their calm, and that’s where the boundaries actually probably aren’t boundaries, they become punishments. Um, and that’s where it becomes extremely challenging for the child, and that’s where relationships are ruptured, and then it’s a constant cycle of rupture repair, rupture repair. Whereas if we do that groundwork, I think it’s much easier to put the boundary in place and then repair if you need to, but hopefully you won’t need to as much.

Colby: 52:20

Yeah, yeah. I remember being um at a conference many years ago now, a lot of uh 17 odd years ago, 18 years ago. Anyway, at that time, there were people from education there and education leadership, and they were talking about how you can’t you can’t be like the the senior leader for well-being and the deputy principal at the same time. So so in our education system, the deputy principal is kind of the main disciplinary in the school. Um, the principal is the public face of the school, um, but the deputy principal is kind of like the the strength behind the throne, so to speak, and who manages, and then we have uh well-being leaders who are there for student well-being. Anyway, it was just an interesting perspective that in school they couldn’t see that how uh at least the people who are there that were talking, couldn’t see how you can be you can you can be both boundaried and sensitive and responsive. Yeah. And and interestingly, isn’t that what an authoritative parent is like? They understand.

Hayley: 53:33

This is it, I think yeah. Yeah, yeah, this is it. And this is when you know, when we deliver our emotion coaching training, we get to a slide where we have the different parenting styles on there. And most people have seen that before because I think you know, years ago, before I qualified, there was a lot of discussion about different parenting types. Um, it’s no, it’s no different to that. But I think for some reason we’ve shifted into, as I said, we either here in England I’m seeing either extremely punitive approaches, uh, very much the kind of children should be seen and not heard, you follow my instructions, you do as you’re told. If you don’t look, you’ll centered attention. And then we’ve got the complete opposite, which is, oh, I can’t put any boundaries in place at all. Um, I don’t, you know, I don’t want to cause the child any any more trauma. I’m like, we can absolutely just take, take, take the both, let’s merge them together. I mean, absolutely can, you know, do such a wonderful job. I think part of the challenge is that we’ve got an awful lot of adults that are struggling themselves, and it’s quite easy to to flip, isn’t it, to either become more punitive or to just be more lenient because it can be easier in the not the long term, but in the moment, let it let it go.

Colby: 54:43

Yeah, and that’s one of the one of the themes that’s come through quite a number of times on this podcast that you you need to but the first step in trauma-informed practice is to look after the adults who you uh who you are expecting to provide um reparative relationships and rela and reparative care. Yeah, because if they they can’t do it, if they’re they’re preoccupied with their own feelings, uh, their own experiences, they’re gonna struggle. Everyone will everyone will struggle to focus on someone else’s experience when they don’t feel heard and understood and acknowledged around their own.

Hayley: 55:19

Yeah, that’s a big part of my role um is to support the adults and it has such a such a positive impact when there’s the time to do it.

Colby: 55:26

So yeah, uh and that’s that’s uh again something I don’t see much of here, but yeah, that comes through is that um adults do respond very well to acknowledgement of their experience of the work. Yeah. Yeah. Do you is there anything that you particularly say to parents, teachers, safeguarding authorities to keep an eye out for to you know, kind of like red flags, I guess, that a child is potentially really going through a tough time.

Hayley: 56:00

So I’m extremely passionate about keeping an eye out for the children that are making the less noise. Um, I think that we have children that present in very different ways. And my concern is that we have an awful lot of children that are not um communicating their needs through their behaviours, uh, kind of external behaviours. They’re not walking around shouting or screaming or punching or swearing. Um, so one of my biggest passions is helping the adults to recognise some of those more subtle signs that actually somebody is really struggling. Um, and again, that comes from lived experience as well as my professional training. I’m very passionate about children that don’t attend school for emotional reasons, children that are at home in their bedrooms not causing any harm in public, uh, and they’re the ones that quite often get forgotten about, and that I find very distressing. Um so, yes, it’s very much about broadening people’s understanding of what a child in pain might look like because I think we might have a bit of a skewed view of you know the children that are shouting the loudest, but actually sometimes the children speaking the least are the ones that I feel most concerned about. Um so that’s one of my main messages to uh professionals and parents.

Colby: 57:20

Yeah. Did anyone follow you up in Spain when you stopped going to school? That you recall?

Hayley: 57:28

No, unfortunately not. You know, we’re talking, gosh, how many years ago? 15, 16 years ago. Uh Spain, I think from what people have said, it’s kind of 30 years behind England in terms of their processes and so on. Um I don’t remember, we didn’t have a social worker. Um I was almost, they were strongly encouraging me to have an abortion when I felt when I fell pregnant at the age of 14. There was a clinical psychologist that sent me home with a a doll uh to look after for the weekend to convince me that having a baby was challenging. Um didn’t work, obviously, because a doll was cute and I loved pushing it around in a pushchair. Um and after I, so the day of the abortion when I didn’t actually go in, that was the last of the medical involvement that I’d had, and then I didn’t go to school after that, and there was no knock at the door, there was no telephone call. Um, and I then moved at that point, I was still living with my mum, and then I moved in with this um this man, quite a long way away from where I had been with my mum, and I don’t think that anybody knew where I was. I I believe that I was missing from the system. Yeah, I think that was one of the biggest challenges is that I was completely missing. Um nobody knew where I was, what I was doing, and I was just hence I was so trapped. Yeah.

Colby: 58:55

I don’t want to finish on that note, Hailey. I I want to ask you what what what does the future hold for you and your family, do you think? And and I know one of the things in our communications that you’ve mentioned is your is the book that you’re writing.

Hayley: 59:13

The book. Yes, so I have lots of ambitions and lots of hope for the future. I’m a very hopeful person. Uh some key things that I would very much like to achieve on a professional level is to continue developing my expertise in supporting children that experience trauma. I’m still very early career, so I’ve only been qualified for three years. So I still have an awful lot to learn.

Colby: 59:38

And um I can recommend a book.

Hayley: 59:42

Please do. Is it the one I can see on the screen? Yeah, I thought you’d say that. I’m yeah, I’ll be able to. Can I have a signed copy, please?

Colby: 59:50

I need that. I didn’t need to do another edition. I need it needs to be updated. But anyway, go on. Go on.

Hayley: 59:55

If you want if you want a co author, um so yes, so I want to very much continue developing. My expertise in this area. I would very much like to write a book or several. I’ve always been passionate about writing ever since I was a little girl. That was alongside being a boss, a boss lady, I wanted to be a writer. That was that was my dream to be a writer and be a boss lady. I don’t think I’ll ever be the boss lady that I envisioned as a child, but I do believe that I can try to find that inner writer. So I’m very open on LinkedIn and within my talks around being a young parent and the impact that that has had and the journey that I’ve had to go through with my son, who is now almost 17, to repair some of the significant trauma that he experienced as well when he was very little. So part of that is writing a book proposed to title Sorry Son, which is essentially a book dedicated to him, where I reflect on my life and how I got to the point of becoming a young parent and how I didn’t know what I didn’t know, and then how I decided that I wanted to learn and do better. And obviously to get to this point where I think I am a good enough parent, um, but essentially apologizing for some of the mistakes that I made. A lot of people, when I tell them this, they go, Oh, that sounds really depressing. Whereas actually it’s meant to be really hopeful. And one of my biggest um messages is to parents, you know, say sorry, we all mess up sometimes. Let’s have more informal conversations. Yes, absolutely say sorry to your children, recognise the mistakes that you made, acknowledge them, and take accountability and grow. And that’s what I’ve done. And it’s you know, it’s working okay. It’s I’m not saying everything’s perfect because it isn’t. So that’s that’s one bit, you know, pizza. That’s a project that I’m currently working on. Um, it’s just taking my time to write it because it is obviously very emotive and it’s it’s meant to be for my son with then the wider impact for parents and professionals, and that’s kind of secondary impact.

Colby: 1:01:59

What does he think of that? Does he know?

Hayley: 1:02:03

He does know, yes, and I do talk about my son quite a lot, and he he knows that I do, and he’s he I have his permission. Um, hence I start. I I actually waited um until I started using LinkedIn and talking more publicly about my experience because I was very mindful of him because he’s part of our you know, our story. This is our story, it’s not mine, it’s ours. Um, I feel very privileged to have a son that is as passionate as I am about helping people. And he often says to me, Mum, I love that you want to help people not go through some of the stuff we’ve been through. And if our story can do that, then yes, let’s do it. And he has asked me if he could do some public speaking with me, um, you know, together to share our story in the future. I still feel that he’s a little bit young. I want him to, you know, become an adult and kind of find himself more before I um potentially invite him to do that because I don’t want him to look back and regret doing it. Uh so yeah, very, very wonderful son, and I’m very excited to see what his future is. Um and then outside of that, so I want to write a book, I want to continue developing my practice. I’d also very much like to lecture. Um, I’m very passionate about teaching, I love sharing knowledge, I love talking, as it’s probably quite obvious from this. And when you put me in front of a group of people to talk, that’s when I feel potentially the most authentic. Um, I could just, oh, it it brings me so much joy, and I I take a lot of joy from helping other people work towards their goals. Um it it I struggle to explain how it makes me feel. And the idea of working with adults, especially um young adults, and supporting them achieve their goals, work towards their um careers, that that fills me with a lot of joy. So that’s something I’d like to work towards as well. Um, and it kind of links I’m a clinical supervisor at work, and that’s one of my favourite parts of the job is is supporting my supervisees to you know make progress and to reflect on the work that they’re doing. So I keep my eye out definitely for educational psychology lecturing positions or guest lecturing positions. Uh nothing’s come up yet that would work for me, but here’s hoping.

Colby: 1:04:17

Maybe, maybe, maybe the right person will listen to this podcast or um who knows?

Hayley: 1:04:23

That would be wonderful.

Colby: 1:04:25

Heidi, it’s been fantastic to have you on. Um it’s been, I think, a really uplifting conversation. Um, notwithstanding um yeah, that there uh were chat significant challenges challenges acknowledged. Um but thank you, yeah, thank you for um allowing me to this opportunity to have a chat with you for the for the podcast.

Hayley: 1:04:51

Well, it’s been a pleasure. Thank you so much, and I really hope that uh for those listening, they can take that take that hope and the inspiration that things can get better. That’s a lot of hard work, but things absolutely can get better. So thank you for having me uh for sharing my story. I really appreciate it.

Preventing child abuse and neglect – A podcast interview with Professor Julie Taylor

What If Child Protection Started Before Harm Happened: How Eliminating Poverty Could Cut Child Abuse And Why Systems Must Change

Child maltreatment leaves deep marks on individuals and communities, yet much of our response still happens after harm occurs. This conversation reframes the issue as a public health challenge and asks what it would mean to move upstream. Rather than relying on a forensic mindset that activates only when abuse is detected, a population approach looks at the social, economic, and policy conditions that elevate risk or build protection. Drawing on a socioecological model, Professor Julie Taylor and I examine how child safety is shaped at multiple levels: individual histories, family dynamics, neighbourhood networks, institutions like schools and health services, and the broader political environment that sets rules, resources, and norms. When we widen the lens, prevention stops being a slogan and starts becoming a strategy.

A central theme is salutogenesis, Aaron Antonovsky’s question: what creates health? Too often, resilience is framed as a personal trait, which can slip into blaming those who struggle. Salutogenesis shifts attention to the supports that make resilience possible: stable adults, consistent routines, inclusive schools, accessible health care, and communities that offer belonging. In child protection, this means designing services that put protective factors within reach and sustain them over time. A caring teacher who checks in daily, a mentor who shows up each week, or a local program that provides safe play, meals, and guidance can redirect life trajectories. The point is not to deny harm but to balance risk-focused assessments with strengths that help children and families recover and thrive.

We also tackle the evidence problem. Practice fields are crowded with branded programs and assessments, many promising quick wins. Real change, however, tends to come from long-term, relationship-based support that is resource intensive and difficult to evaluate in six-month windows. Parenting programs can help, but they work best inside a supportive milieu where trust is built and families can return for guidance without stigma. The strongest signals in research point to consistency over years, not weeks, and to interventions that connect parts of the system: home visiting tied to primary care, early years support linked to childcare access, and education working closely with social care. To prove impact, we need better data linkage across agencies and the patience to follow outcomes over the long term.

Policy levers matter. While no single fix can “vaccinate” against maltreatment, reducing child poverty would likely cut incidence at scale. Poverty does not cause abuse, but it amplifies stressors like housing insecurity, food scarcity, and unsafe environments, making good parenting harder. Measures such as adequate income support, paid parental leave, affordable childcare, and stable housing reduce daily chaos and create conditions where supportive services can stick. At the same time, the workforce needs investment: manageable caseloads, reflective supervision, and training that prevents burnout. When frontline teams are overwhelmed, even good policies falter. Systems change means funding the people and organisations that carry relationships over time.

Finally, we circle back to hope grounded in realism. Rates of maltreatment have not collapsed, but recording has improved and promising approaches are emerging. Communities that create belonging, services that stay the course, and policies that soften economic shocks can build social capital across generations. Each child supported today is a node of future safety for peers, partners, and their own children. The upstream work is demanding and slow, yet it is the path that turns rescue into prevention and crisis response into community health.

You can listen to the podcast here:

You can watch the podcast here:

About Julie:

Professor Julie Taylor is Head of the School of Nursing and Midwifery at the University of Birmingham, UK. Julie is a nurse scientist specialising in child maltreatment and has extensive research experience with vulnerable populations using a wide range of qualitative and participative methods. Her research programme is concentrated at the interface between health and social care and is largely underpinned by the discourse of cumulative harm and the exponential effects of living with multiple adversities. In particular her work has concentrated on child neglect. Professor Taylor has given evidence at a number of inquiries and parliamentary groups and has served frequently on both funding and editorial boards. She has authored ten books and over 150 academic articles on child abuse and neglect.

Related Podcasts:

On the topic of preventing child maltreatment, I cannot recommend Benjamin Perks’ podcast interview highly enough. Click on the links below to watch or listen.


Transcript of podcast interview with Julie:

Colby: 0:00

Hello, and welcome to the Secure Start podcast.

Julie: 0:05

And taking an upstream approach to that is so, well, how do we stop people from falling into abuse in the first place and trying to protect them from that has not been entirely our approach. It isn’t just one person or one um profession or one discipline that can change things. It needs the whole effort and we need governments behind us. I would say that the one thing that we could do that would really, really, really have a massive influence on child protection is to we know that what you have to do is work with families long term. We could be more thoughtful about making sure that individuals who are struggling or who’ve had those real adversities early on, that we put into place things that really can bolster that resilience.

Colby: 1:04

Hello and welcome to the Secure Start Podcast. I’m Colby Pierce, and joining me for this episode is an international authority about child maltreatment as a public health concern. Before we begin the podcast, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, water, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Professor Julie Taylor. Professor Julie Taylor is head of the School of Nursing and Midwifery at the University of Birmingham, UK. Julie is a nurse scientist specializing in child maltreatment and has extensive research experience with vulnerable populations using a wide range of qualitative and participative methods. Her research program is concentrated at the interface between health and social care and is largely underpinned by the discourse of cumulative harm and the exponential effects of living with multiple adversities. In particular, her work has concentrated on child neglect. Professor Taylor has given evidence at a number of inquiries and parliamentary groups and has served frequently on both funding and editorial boards. She has authored 10 books and over 150 academic articles on child abuse and neglect. Welcome, Julie.

Julie: 3:01

Thank you, Colby. Nice to be here.

Colby: 3:04

And as um explained before we started, uh before I did the intro to the podcast, with the wonders of this technology, all the little um uh blips in my own uh opening there can be edited out and I can come across as being um verbally fluent and uh yeah and able to read still even at my age. So uh I thought I always ask um at the beginning, Julie, um tell us a little bit more about yourself, the work you do, and and how you came to this area of work.

Julie: 3:44

Hmm. Thanks, Colby. Um I was trying to think about this because I can tell a very um coherent story about that, but as you know, stories are never really as coherent as they they sound, and a lot of it is serendipity, being in the right place at the right time, taking opportunities as they come along, and things are not as smooth and as planned as they can sound in retrospect. So I am a nurse, um, I’m really proud to be a nurse, it’s a really fundamental um part of what I do, but also of my identity. But um 20, 30 years ago, nurses were not seen as people who really had an awful lot to do with child protection. Um, in fact, even anybody in health was not really seen as that was something that you were involved with. And I remember being at um an evening function many years ago, and the medical director of the local um NHS, the health service trust, said said to me, What what what are you doing in child abuse and neglect? It’s got nothing to do with medicine or health. And I it was really interesting that people thought that. And I think perceptions have really changed from that now. Um so unless you were a psychologist or perhaps a paediatrician and health visitors to a certain extent, it wasn’t seen as your domain. And I wasn’t any of those things. So um I had worked on numerous different wards. I worked on a neurosurgical unit where we got a lot of children who had been um probably pushed or hit against walls or whatever, and and parents often gave very incoherent or inconsistent stories about how these injuries had happened, and that really got me wondering about the whole child protection business. And then there was an opportunity to do a PhD um up in Scotland in a place that I didn’t really know where it was geographically, and that that really changed my life. So I went up there and the PhD I did, although I was based in nursing, was my PhD was in the social work department. So my PhD is in social work, and it was specifically on child protection. Um, and that really was the start of my research career, and I haven’t looked back from there. Um, so I’ve worked in lots of different places, and not all of them have been in nursing. I’ve worked in education, I’ve worked in social work, I worked for three years for uh a children’s charity organization, um, and I’m back now in a school of medicine and leading up the nursing and midwifery department. Uh, but my fundamental post is a research post, and I’m professor of child protection here at the University of Birmingham, which is in the middle of the UK.

Colby: 7:12

I love that word serendipity, and uh a previous podcast guest, um wonderful Peter Wilson, he 86-year-old um uh child and adolescent psychotherapist, um said that life is like a series of serendipities, uh, which is somewhat of a um a magical way of of uh talking about, and as you say, you know, how life just seems to pan out in in a certain way, as it needs to for us, rather than in a you know, in necessarily in a very planned um manner.

Julie: 7:51

Oh yeah, indeed. I like that, a series of serendipities. Yeah, although sometimes it feels like a series of accidents, but you know hindsight’s always good. You can make sense of things.

Colby: 8:07

Yeah, yeah. And it is the case. I think when you’re um when you’re in the work, your your your focus is um is is kind of very narrow. And uh when you when you when you step back from it, and particularly people have said on the podcast when they hear their their um their bio being re read to them, they it is quite a common reaction to go to bit go, oh, you know, that’s I’ve done all that, or how did that all happen, you know, in in the lead up to this this time? Yeah, yeah.

Julie: 8:45

Indeed, yeah.

Colby: 8:46

Yeah, and you have had a qu a very varied um career um by the sounds of it. Do you are there any particular um theoretical orientations or or um practitioners, theorists in the area of child protection that have been of particular um or ongoing influence uh to you and your work?

Julie: 9:15

Um yes, I guess there are, um Colby. I think one of the things that I’ve always been really keen to do is to take models or theories that have been used in a completely different context and see if we can learn anything in in child protection from applying those models within within child protection. So um and we’ve we’ve done a lot of work on that, written about that a lot, and some have worked quite well and some have failed dramatically. Um, but there’s always there’s always learning in those. I think the the model that um probably is fairly common and most people would use is the um socioecological model. So John von Brenner’s um five-stage socio-ecological model, a SEMP. Um and and I we’ve used that in lots and lots of different ways. Um, I think I think it’s it still holds really well within within this work. So, you know, um taking things from both the what are the things that we can do individually that we can or can’t change, probably we can’t change a lot of them, and then within a parental sphere, then the broader society, and then the whole political milieu that we that that we work with and and and so on. So working outwards from in and looking at the different factors of influence within that, because these things don’t happen at an individual level. Um the other theorist that I’ve really used and I really um even from my PhD work is um Aaron Antonovsky’s Solutagenesis. And it’s interesting. Well, we’ve just come full circle with that one. So um Antonovsky was a um someone who who looked at theories of you know the theory of pathogenesis. So pathogenesis is what goes wrong. You know, we get ill because something’s gone wrong, there’s some bug or something that’s gone wrong. Whereas solutogenesis is the opposite of that, is saying, well, what keeps us healthy? So why do we stay well? And uh people often see that as resilience, but resilience is often an individual thing. So you you didn’t do well after you were abused as a child, and somebody else did quite well. So so you’re a bit of a failure and they’re a success because they had individual things that they were more resilient, and it makes it individual. Whereas Solutogenesis is saying, well, what are the things that are around us that help somebody be resilient or um or or do well? So these things are not unusual. Um we know really we know really well within child maltreatment that um things that really help are uh having supportive adults, they may not be your parents, but other people who are really supportive in your life can really help you. Having um consistency and somebody that you can look up to. We we know all of those things, and it’s not down to an individual child to be able to thrive. It’s it’s it’s a it’s a whole load of societal things around it. So the whole concept of solutogenesis for me has been really, really important. And I wrote a paper about it many, many years ago, um, and applying that within child protection. We just got a grant very recently where we’re looking at that again and saying young people who’ve had adverse experiences can very often end up with long-term mental health consequences, for example. Um, but what happens, what are the things in between that have been protective for them, that have helped them stay well and not get ill? So trying to unpack that. So it’s really nice for me to see that come full circle. So I suppose to your original question, and I hadn’t thought about it till you asked me really, was salutegenesis and um a socio-ecological model are probably being the most helpful. Um and of course, there’s lots of other theories, and you’ve got up on your screen here about promoting resilience. So there you go, you can add solutogenesis to that. But attachment and strong attachments and secure attachments are obviously something that we we think about and take very seriously within this field.

Colby: 14:20

There’s a lot of really interesting things that you say in there, and and it’s interesting that you came to attachment at the beginning because uh sorry, at the end there, because um John Bowlby, the original progenitor of of attachment or attachment theory, an architect of attachment theory, was also known to um take knowledge from other areas of endeavour and apply it uh and try to apply it in um in the context of what he was observing about um in relation to children and young people, uh including those who had been experienced considerable separation from their birth parents. Um so that and I the other I have also been a little bit kind of rascally in that way. I I think of it as being rascally, it probably isn’t. I’m probably just uh part of that that um ongoing tradition, but um it it is something that is of great interest to me how we apply um other areas of scientific endeavour in uh in into child protection, out of home care, social care. Yeah. And in particular for me, one of the things that that I’ve done is um is uh articulate a way of thinking about uh learning theory, uh Skinner’s learning theory in uh uh in attachment. And in fact, the uh there’s a little story at the beginning of of uh each of my attachment books about mice. There was a it was a story of three mice and then it was a story of four mice, an attachment story. Uh there’s been two editions of the book. Now those mice are you know line up with the rats and Skinner’s operant conditioning experiments, his learning experiments. And interestingly, uh my uh argument is that the the rats who receive inconsistent responsiveness to their needs are very alike our children who who um can’t be safely cared for at home. So that you know, in that way um I’ve I’ve um practised similarly, I guess, to to what you’re talking about and and what um and what was uh um important to Balby back in in the beginning with attachment uh theory. Yeah, yeah. The other thing that you that you you were talking about is uh is and is of uh interest to me is uh um is about strengths. I mean uh basically I could the solution uh let me see if I can say it properly at this time of the day after a long day, but solution solution I can’t say it. What is it? Solution Genesis. Solutogenesis, yes. So that that’s um in child protection we we we spend a lot of time we do spend a lot of time on what’s wrong or what’s going wrong. And I think that that given the nature of the work that that impacts us. And it it it over time it impacts our capacity to um to deliver services uh in this space. Um it’s it’s not uh if this a focus on what’s wrong all the time. Particularly, for example, if you you’re doing it in relation to the children, what’s happened to them, what’s wrong with them, you know, what what have been those impacts? The children internalise that stuff. So what we so I always argue that we need to have a and and I use uh um I take the the symbolic interactionist kind of philosophical view, which is um around uh or the looking glass self, this idea that that uh people see themselves as they experience others to see them, and children that is particularly so adults try to influence how other people see them. Um but children are very vulnerable to it. So I think that we need to balance our work with an appropriate level of acknowledgement of the harm that is done and the impacts of the harm that is done, but also on um more taking a more strength-based view. And if I’m understanding you correctly, I’m hoping that that that I’m not talking out of school to be talking about salutagenesis in that way.

Julie: 19:00

No, no, that that uh that accords very well.

Colby: 19:03

Yeah, yeah, yeah. That’s terrific. Now it’s not that they’re not the only um uh ways of thinking about the work um that you are known for and and um for which I approached you. Um I’m also aware that you’re very interested, as I read a bit in the bio, you’re very interested in seeing um child maltreatment as a public health uh concern. Can you tell us a little bit more about that, what you mean by that, and perhaps any any um research or uh or other endeavour that has occupied you in relation to that?

Julie: 19:46

Yeah, I think um I think having a public health approach or a mindset towards violence, towards abuse and so on now is is not particularly uncommon. I think many child protection systems are are based on a public health model as opposed to a more forensic model that we we used to use. Um so it it’s not it’s not that that unusual now, but it’s been a gradual shift, I think, that that we we tend to see see things. So this fits in very much with what I’ve already talked about in terms of socio-ecological models, all the different influences that that that come to us. But if if we look at things like um in in public health, the the one model that people, the one analogy that people use a lot is that here’s and you’ll have heard this, but here’s this river flowing down, and we’re stood at the edge of the river, and we can’t work out why all these people are floating past in the river, and we keep children in particular, we and we keep hoiking them out, and some of them um are already dead, some of them we’re we’re busy giving them resuscitation on the sign, bringing an ambulance, sending them off to hospital or whatever, and and we’re so busy concentrating on pulling people out of this river that we don’t walk upstream to see, well, why are they falling in the river in the first place? So, are they being thrown in? Are they being pushed in? Are they jumping in? Is it an accident that they’ve just fallen in or whatever? And and can can we do something further up the river, upstream, to stop them falling in in the first place? So um lots of our child protection endeavors have very much been about here’s abuse has already happened, how do we actually try and um prevent secondary trauma or prevent the trauma of that getting worse? How do we help people recover? And of course, those things are really, really important, but a lot of our effort has been at that, and taking an upstream approach to that is say, well, how do we stop people falling into abuse in the first place and trying to protect them from that has not been entirely our approach? It has been over recent years, but it’s quite hard to do because um within a child protection world, as we know, that um there are lots of reasons why, and we don’t always know what those reasons are, still we don’t know enough about that. But why do you why do children get abused or neglected? Um, why do some parents not don’t have the parenting skills to deal with children or to uh to to be good parents and so on? So, and what do we do about that? And how early do we start with that and and so forth? And and anyway, even when we do all of those things upstream, there are still people who fall into the river. So we still need downstream efforts to bring them out and help them recover. So I for me it’s been really exciting, I think, to see a lot of our efforts move further upstream, um, but that we can’t solve it on our own. So, you know, I go back to another really big health concern was um that made all the difference was the intro the introduction of seat belts in cars. So you were in a car accident quite a few years ago, you would before before seat belts, you’d pretty much be either dead or really severely injured. And introducing seatbelts just cut all of that injury and the trauma of being in a car accident down tremendously. But it wasn’t just to do with the technologies in in cars that introduced those seatbelts, it was also to do with um making safer speed restrictions, it was to do with making better roads, it was to do with improving engineering in cars, it was also to do with um getting a whole uh appeal going so that people understood that it was important to wear a seatbelt. Um, you had to get it to be law, and I think most countries now have a law about that and so on. So it wasn’t a single effort by some small campaigner who could see people were dying in car accidents. It it took a whole industry from politics right down to individuals encouraging their families to wear them. And I I suppose that’s where I come from within child maltreatment is that it isn’t just one person or one um profession or one discipline that can change things. It needs the whole effort, and we need governments behind us um to be able to change those things.

Colby: 25:09

What what do you what does that look like? Like what do you think needs to happen that would or what sort of interventions would you think reduce the incidence of child maltreatment and and what what evidence exists that’s in in support of that?

Julie: 25:30

Okay, it’s um it’s a good question. I think the the state of our evidence is particular is is a bit poor. So um probably not so much in Australia, but here in the UK, we have a fantastic thing of thinking, oh, what’s the next tiny new intervention that’s going to work? Um we’ll pluck it off a tree and we’ll often borrow it from the Americans, um, and we’ll change it around a bit, and um, we’ll say this is our new intervention. We’re gonna throw great effort at it. So um loads, loads, family nurse partnership, sure start, all sorts of different models will throw everything at that. And then we find it difficult to get the evidence, or we have some evidence that it works, but then the next shiny new thing comes along. So parenting programs are uh are a really good example of this. There are hundreds of different kinds of parenting programs and or assessments or whatever we’ll do, and if it could be graded care profile, and we’ll use that, or we’ll use signs of safety, or we’ll use triple P or blah blah blah blah. There’s there’s hundreds of them.

Colby: 26:50

I’ve written some.

Julie: 26:52

Yeah, well, well, exactly.

Colby: 26:54

Could I even I was riding one?

Julie: 26:56

Were you? Well, there you go. Yeah, and and they the principles of them are good, and we know those principles work, but they’re costly mostly, and they’re resource intensive, and they don’t work all the time. They work with some families, but not all families, and they’re quite hard work, and and people often want quick wins, and so oh, we’ll use this one. Oh, no, no, we’ll just now use move on to this one. So we’ve um very recently we had um uh small funding to evaluate a particular model of safeguarding in in a in a local area, and they’d thrown everything at it. It was, you know, this was going to change the world. And six months down the line, they found it hadn’t really changed much, or in their heads it had changed a lot. Everybody really liked it, but there was no data to support that, or we couldn’t get the data, couldn’t link the data that showed that. So that’s too difficult. So they’ve now dropped all the funding for this fantastic shiny one and gone on to another one now, and we’re going to do that one. So I just got to watch the space because I’m gonna give it a year, 18 months, and there’ll be something else. So I’m trying to come back to your question here is that what would make the difference? I think that we have a lot of evidence about the kinds of things that work or show promise. But what we don’t have is a package that definitely shows this works and really makes a difference enough for us to have enough evidence about it and move on. And that’s where I come back to this whole um public health approach is that yeah, w we know probably that three or four children a week die because of maltreatment. And an awful lot more than that are uh really affected in the long term because of being m maltreated. And if it was those numbers of children who were dying of or affected by polio or meningitis or anything else like that, there’d be an absolute outcry and we would really throw a whack of resources at it and and and do something about it. And unfortunately, with maltreatment, there’s never going to be a point where we can give a vaccination about it or or stop it like that. We’re never going to find that magic bullet that that cure all um for it. And that and that is a problem because that’s what people seek and that’s what people want, or it’s just solve this. So um if there was one thing that we could if there was one magic bullet and it Isn’t the only magic bullet, I would say that the one thing that we could do that would really, really, really have a massive influence on child protection is to um eliminate poverty. All right, so uh I’m not saying that uh poverty causes uh child maltreatment, but there’s a very strong association and we know that it can exacerbate difficulties and stresses for people and so on. And if we were to deal or if governments were to deal properly with poverty, that’s the one thing that I think we would see an exponential decrease in in child protection cases. Um but that isn’t going to happen.

Colby: 30:51

Yeah. It’s one of those things that I you d there have been time across my career over the past 30 years that you could almost not say that, because that would somehow imply that um child protection was uh sorry, child maltreatment was an issue amongst the poor. And and that wasn’t and it’s not uh socially or political politically correct to say that. But but certainly poverty makes life hard. And uh when you put people under hardship, then the cracks the cracks can open up, the cracks can occur in the way in which they approach life roles and relationships.

Julie: 31:36

You’re absolutely you’re absolutely right. You know, poverty hits everybody hard, and we’re seeing an awful lot of that now with um increased rises of that. You know, most parents, almost all parents, love their children and want to do the best by them. Absolutely they do. Um but like you say, uh poverty causes those cracks, and very often that falls on um the poor more than than does so than it does those who are more socioeconomically well off. So it is easy to be a good parent, or is the easier to be a good parent if you’re not worrying about uh where your children play, who they’re playing with, who’s coming in and out of the house, whether you can put food on the table, whether you’re gonna have to do something else to get food, whether life’s just been so difficult for you that and you have other challenges with your mental health or with substance misuse, or um you’re trying to deal with domestic violence in the home. Uh and on top of that, you don’t have enough money. It becomes really difficult. Yeah. And it’s not to say that uh at all that maltreatment is something that’s the domain of the poor, not at all. But there’s a very close association, and it’s there’s irrefutable evidence about that now, I think.

Colby: 33:17

I recently I had um Ben Perks on the podcast, and um I think he has an appointment at the University of Birmingham too, and he he’s the head of policy and advocacy and child protection and child development at um UNICEF. And he’s written a book on about you know how we go about um eliminating child maltreatment from a public health uh well, how we go about eliminating child maltreatment, and he uses very much that a public health model. And I think I think poverty is is one is a big aspect as you as you talk about just making life a little bit easier, less harsh for for parents, uh supporting parents and um supporting parents um in his book he does talk about things like um you know paid uh paid parental leave. The only problem with with that is that the poor often don’t have um, you know, in in it certainly in my jurisdiction, the poor don’t always have um those opportunities because they’re they’re not always in work. Um I don’t I think which is not to say that I think it’s it’s a bad thing. I think paid parental leave is something that the um that governments can easily do to relieve hardship for um working parents. I also think uh Ben also talks about he does actually talk about parenting programs, and you’re right, there’s a plethora of them. Um but the but we we do have parents who um and I think in my jurisdiction I recall that um that the point was made that that um a lot of our children in care at any one time are the children of children who are in care. And there’s and there’s the there are certain families where intergenerational transmission of of maltreatment is is a significant issue. And um there are there are ways in t we can I guess deliver family support uh including um training on how to um yeah on simple basics around parenting that they they that the parents themselves may not have really uh had exposure to um during their own uh growing up years. Um yeah, access to access to child minding, uh to child care. Yeah, there are I I think there are things that that would help. Um but we yeah, uh we and we need to do them to develop the oh the it is a perennial problem, I think, that what we we know what we think should happen, but it’s been such an such an underresourced and perhaps in some ways under-researched uh area, particularly around things like what we’re talking about, that we’re trying to make an argument for additional funding in circumstances where we just don’t have the data to back us up, I think. And you know, the another thing I would say about, and this is something that I’ve actually been thinking about a lot today, is that whatever if you did, for example, if you’re doing um a parenting intervention, that you’re doing parent training, parent training in and of itself will not work unless it’s in a a supportive milieu, you know, like it could it’s rolled out in a certain milieu where people are engaged with an with with an an entity that um that supports them, that develops, you know, that has a working relationship with them, and um allow allows them to um to be able to feel safe and supported and think think about the role, think about what’s being imparted to them. I think yeah, child uh um kind of like placement preservation services, uh child and family services, those things do get funded. Um But yeah, there’s there’s more that we there’s always more that we can do. Yeah, I I mean I think you you talk about that ecological model and going out and out and out, and so you in those circumstances you have to think about well, who are the people who are supporting the families and how are they supported so that they can be the best versions of themselves as as supports for the families or as or in training the families. And um, and what about their managers, you know, like who’s supporting them? So it just I think I think any endeavor has to occur, we have to be very mindful of the milieu in which we’re doing it. It can’t just be, as you say, a shiny new thing off the shelf, roll it out, and expect miracles to happen. There’s a whole system and layers of systems that that influence whether that would make a difference or not.

Julie: 38:52

Of course there are. There are key ingredients that we know we have to do. So um, in in neglect, particularly, we know that what you have to do is work with families long term, consistently, with you know, that a consistent support over a very long time. We know that most of our interventions, we can afford them their six-week intervention or an intensive 12-week intervention, and then that’s it. And we don’t have that sustained relationship with people over years and years that we need. That’s not what that’s not what’s funded. But we actually know that that’s what works and what’s needed.

Colby: 39:37

Yeah, it keeps me in mind because intergenerational transmission that of trauma and and you know, children coming into care whose parents themselves were in care is a is a real problem. And um that that I’ve been turning my mind to along with some other colleagues. But even on the podcast, we’ve talked about um aftercare services and uh you know when children well when young people leave care, and um there’s there’s some really good examples, including here in Australia, the Lighthouse Foundation would be one in uh Victoria, but also in India, for example, Udayan care, um, where there is lifelong connection to to the organization, lifelong um um sense of belonging, support, access to support through through those those organizations and and the way in which they deliver services. That you would imagine it’s it’s in those contexts that a set of principles that you want to impart or a or a way of approaching the parental role are m are more likely to stick, particularly in circumstances where the very things you want the the parents to be delivering, the kind of parenting home environment you would like them to create are the same as what they’re experiencing from that organization that is supporting them. Yeah. So it’s that yeah, it’s that I’m not sure if that that I think that lines that i is perhaps aligned with Bronfenbrenner’s model, but but I’m not restating that, but um how that would look in society uh more generally. I think I think I wonder whether we we need to be more caring and compassionate about uh the circumstances in which uh uh child protection uh matters or child maltreatment can occur. Um need to be more compassionate so that so that because I think it’s an intensely shameful experience for parents when especially when they when when they’re identified as having. And I think if we if there is greater acknowledgement that parenting is hard and that we didn’t always get the best possible, we we didn’t all have wonderful experiences of growing up and exposed to the best possible uh parental models. And in those circumstances where we did where people didn’t have good experiences growing up and they didn’t have that exposure to the best possible parental models, then rather than judging them and making them feel really bad for being inadequate, we need, you know, as a society, we need to uplift them, raise them up, lift them up. And I wonder about the relationship as well of the of um salutogenesis, where that fits in in all of that. Acknowledging that people have notwithstanding the the hardship, they have found a way to get by in many respects, not uh notwithstanding the ongoing struggles.

Julie: 43:19

Yeah, but it’s the circumstances that we put around them to bolster that because what you’ve just done is put it back to they have found a way to get through that, and and a lot of it isn’t that individual way because other people don’t manage that, but they have had we could be more thoughtful about making sure that individuals who are struggling or who’ve had those real adversities early on, that we put into place things that really can bolster their that resilience. So, you know, building their self-confidence, building their self-esteem, putting in consistent others who can be role models to them, even it’s not going to be their parents or or whatever. We we know that the things that are needed, um, and and we need to put those those in, you know. A very good teacher who just looks out for a kid can make the hugest difference. You know, we hear adults talking about that. Um, the person or the what really made a difference to me was that teacher was auntie so-and-so, it was the bloke down the road who just used to say hi and so on.

Colby: 44:40

Um it’s a fascinating area. Um and um I mean I just wonder what what what we need to what would you say if you if you found yourself uh before now I’m trying to connect with him and I see lots of posts about him uh in in the UK, the minister that’s responsible for out-of-home care. Josh. Anyway, I I won’t I won’t continue to struggle in case he listens to this podcast or one of his staff. McAllister, yeah, you’re in front of Josh. Sorry, Josh, in case you’re gonna listen or one of your staff does, but if you’re in front of uh Josh McAllister, um what would you what would you say to him about how we can improve circumstances for families and um make some headway in addressing this child maltreatment issue.

Julie: 45:44

Well, I think um Josh and his team have been quite fundamental in in trying to say well what what works what works best. Um and I don’t think there’s anything that you could tell him that they they didn’t know. It’s just being consistent in that approach and changing the system because the problem is the system. I think you know, most individual social workers or health visitors or midwives or teachers or police or whoever’s working within the system really want to do well by those families, to do well by those children, really care, care passionately, take it really personally, go out of their way to make things better. And we you hear those stories probably not enough because we hear the ones where things have gone wrong more than we hear where things have gone right, but that we haven’t had a system change that supports um a consistency in in helping people bring together those those resources. So we hear of um social workers with huge caseloads, it’s just not possible to deal with that. Or bringing in agency staff all the time, people having or then going off sick because their workloads are too high and and and so on. So where is our investment in it? And um the system needs to change for that.

Colby: 47:25

I agree. I I think that um one of the one of the one of the factors that um gets in the way of um um facilitating effective family support, um, as I as I mentioned earlier, is that is is the the role of the organizations, including statutory organizations and statutory child protection organizations and individuals that um that work in this space. So we we can implement universal home visiting and universal um parental access to parenting training and you know universal access to cheap child care and universal access to um parental pay parental leave. But governments can do all of that. And I think you know the the arg there is arguments that that would make some difference, but it’s the people on the ground who are rolling out some of those things, you know, especially in you listed a number of those, um, those voc areas of work or or vocation. If they’re sorry, I’m waving my hands around now and I’m hitting things, uh, getting getting excited. If we don’t ensure that they are uh you know they have the time and the space and the capacity to really think about what they’re doing, to have the time and space and capacity to be that person that that um that that people can look back on and say, you know, that that person really got me. Yeah. We don’t we want, I don’t think it’s too far-fetched to say that that people and the the practitioners in this space who are under extreme pressure, um, who are on the verge of burnout, if not already burnt out, who are experiencing moral fatigue and more um they’re they’re not that those systems that that have though you know too many of those people in it are not going to be able to um impact the um the the the issue of child maltreatment. And we need so it’s a it is the case that um I think some people make this argument that we need investment in the, as you say, in the organizations. That they need to be better resourced, better supported, the staff in those organizations need to be better supported. Um otherwise it’s a bit like uh you know some of our endeavors at least would be just tokenistic, and there’s not the societal, there’s not the organizational um milieu to support uh positive change.

Julie: 50:33

Yeah.

Colby: 50:38

Well, I don’t I I see a lot of Josh Josh McAllister on uh online uh because I get a lot of I get a lot of stuff from the UK. So it seems like there’s a bit of hope um amongst uh at least some of the people that I who’s who’s um who I’m connected with on online uh about what might be able to be achieved in the UK. Um and and maybe yeah, how do you feel? How hopeful do you feel about the future uh in terms of child maltreatment and and our capacity to do something meaningful about reducing it?

Julie: 51:19

Um I’m possibly less optimistic than you are, and less less positive than you are. I think that we go through periodic reviews of this, there’s an inquiry for this, there’s the report on this, there’s the oh let’s you know, um the review of uh Eileen Monroe’s review of child protection 10, 15 years ago and so on. We go through these cycles, um, but does anything really change? I don’t know that it does. Have our rates of maltreatment changed? Well, you know, I think there are probably some um reasons to be optimistic. They haven’t gone up hugely as far as we know, but we have got better systems of recording them now. So I don’t know if that’s artifact. Um but they haven’t got hugely better.

Colby: 52:22

Yeah.

Julie: 52:24

We’ll see.

Colby: 52:27

What what what keeps you kind of in this space? Uh you know, continuing your endeavours in this space.

Julie: 52:40

Um well I think it’s important, isn’t it? Um, I think it it is really important. Our children are always going to be our future, and if we can get them the best start, um then that’s going to make a whole difference to our whole um humanity. So uh do you know you it may only make a difference to one child, but each child may make a difference to ten others and so on. So and you can see, you can see that some people do well. So let’s try and harness that and help others also do well.

Colby: 53:25

Yeah, I think that’s a great message. Um building we can build social capital. Every child that whose circumstances we improve not only benefits that child, but benefits their life partner, their own children and grandchildren. So we build social capital in that way. Um so yeah, even it is the case, as you say, that even if it’s only one child, um hopefully it’s more than that. But you know, it’s worth it’s worth the effort. Yeah. Yeah. Yeah. And absolutely. And hopefully what we see in time, I think everyone everyone who works, I guess, in in public health and mental health and social welfare would anticipate that if we can build this social capital, if we can change the lives of of uh children who are experiencing hardship and improve their their circumstances, that the spend, the commitment, the energy that is put in there will pay dividends down the line in terms of you know public public um health or public public issues like mental health, addictions, uh, crime, um, and you know, and uh family violence and so on. We just need the we just need the research, that you know the longitudinal research that is able to show when we do these things system-wide, when we make these these bold changes, we get we achieve these um much hoped for outcomes. We can and we can demonstrate that.

Julie: 55:20

Yeah, we do. Um and and we are getting we are there are people who are working in that space who are beginning to be able to show that cause and effect kind of thing between doing this will lead to this long-term outcome, and it was the intervention that made a difference. Um, but when we’re not terribly good yet at linking all of our different data um to be able to definitively show those things. So there is a kind of watch this space, but we are making progress, I think, and there’s reason to be hopeful.

Colby: 56:03

Yeah, yeah, that’s well, that’s good to know. Yeah, from a from a clinical psychologist who who’s you know, I’ve been in it up to up to my uh eyeballs for the last 30 years working. Uh I happily say to people, I’ve never been promoted, yeah. I’ve never never advanced in my career in the sense I’ve always just stayed at the coal face, so to speak, of um delivering um therapeutic care and therapeutic services, particularly psychotherapy services to children young people. So it’s nice this podcast is a nice place to kind of put my head up uh from the grindstone and and talk to people um in a more in a more um in a more general way and a and a more s system-wide way about work. So thank you very much for making the time, Julie, to come on. And uh and I wish you well in all your in your work, your work going forwards.

Julie: 57:11

And to you too, probably.

Colby: 57:14

Thank you.

Building Trauma Informed Leadership – A podcast interview with Tom Ellison

Why Clear Primary Tasks And Brave Authority Transform Children’s Homes

Clear leadership in children’s residential care starts with one deceptively simple question: what are we here for? Defining the primary task sounds easy, yet many leaders default to jargon or vague mission lines that can’t guide daily choices. When the work is complex and emotional, simplicity is not a luxury; it is a lifeline. A crisp, jargon-free description of the primary task anchors decisions, training, and supervision. It shifts a home from reacting to crises toward intentional, therapeutic care. This clarity also helps new staff, who need a map more than a manifesto. When people can repeat the task in a sentence, they can align their actions to it, whether they are mopping a floor, writing a risk plan, or de-escalating a distressed young person.

Alignment is the second pillar. Without a leader who actively aligns the team to the primary task, people drift. External forces like regulation and internal pressures like fear of not being liked pull focus away from children’s needs. Alignment is not a poster on the wall; it is a constant practice of naming the task, linking daily work back to it, and correcting drift. Good leaders repeat the “why,” set clear expectations, and draw straight lines between roles and outcomes. They accept the risk of being unpopular when decisions must favour safety, development, and enduring transformation over short-term comfort. Alignment turns a group of individuals into a team with shared direction.

Supervision is where alignment is maintained and understanding is grown. Two core functions guide useful supervision: alignment and understanding. Alignment asks whether work still points to the primary task. Understanding explores what pushes people off course, from regulatory anxiety to unconscious responses evoked by traumatised children. Staff need help to sort what belongs to them from what they have absorbed in the work. Leaders who can name projection, transference, and countertransference in plain language remove shame and increase capacity to think, not just feel. When anxiety flows up the hierarchy and containment flows down, teams feel held and can hold children better.

Risk management deserves plain talk too. In step-down and high-risk settings, the first task is safety. That is not opposed to therapy; it is the ground therapy stands on. Clarity about who is responsible for whom, minute by minute, prevents gaps that harm. Culture matters more than documents. A risk plan no one uses is just more paper. When staff understand the risks, the authority they hold, and how to handover responsibility cleanly, young people are safer, and the team is calmer. Framing the work in the language of safety, not only risk, also fits the therapeutic aim: to help children enjoy and succeed in the world, with relationships used consciously to support enduring change.

Practical training sticks when it moves from concepts to action. Many workers already know what “good” looks like. The real question is what gets in the way. Imposter syndrome, fear of authority, and regulatory preoccupation often block people from doing what they know. Effective leadership development surfaces these barriers and sets small, concrete next steps. Ask four questions often: what is the primary task, what does it look like when we deliver it, what gets in the way, and what is the plan? Answer them in simple words, review them in supervision, and tie them to daily practice. Balance doing with thinking. That balance is the heart of authentic leadership, and it is how homes move beyond buzzwords to real, lasting change for young people.

You can listen here:

You can watch here:

About Tom:

Tom is an accomplished Consultant and leadership trainer with over 30 years in children’s residential care, specialising in innovative leadership and mental health support for young people. Through Elevate Professional Development, launched in 2025, he delivers UK-wide workshops to strengthen care leadership. With 20 years of boardroom experience, Tom has consistently driven strategic leadership and service transformation. Holding a BPS-approved Psychology degree, a Master’s in Psychoanalytic Observational Studies, and postgraduate qualifications in Management and Strategic Management, he blends academic and practical expertise. Currently, he serves as Non-Executive Chair at AMMA Childcare Ltd, Non-Executive Director at Cedars Childcare Ltd and Empathy CIC, and advises the leadership teams of a number of organisations in the third and independent
sectors.

Related Podcasts:

If you liked this podcast interview with Tom, I anticipate that you will also like:

Simon Benjamin’s podcast interview about the importance of leadership alignment in trauma informed organisations:

You will also like hearing from Lynne Peyton on why the culture of an organisation flows downhill:


Transcript of the podcast interview with Tom:

Colby: 0:00

Hello and welcome to the Secure Start podcast.

Tom: 0:05

If I describe to you something you already know in a way you’ve not heard before, the rest of the programme is to explore why you’re not doing it. Dealing with imposter syndrome, for example, is that can be a barrier to people fully taking up their role and taking up authority. The job of leaders is to help people. In this 90 minutes, I want to give anybody that attends something that they can walk away and use. The more jargon you can deploy, the smarter you look. Whereas I try and go the other way and say, Well, let’s try and express this really simply. What does a good outcome look like after a residential experience? Well, you would want those children in adulthood to be able to enjoy being in the world and to succeed in whatever form they choose to succeed. Is once we’ve got clear about primary task, what are we here to do? The thing that naturally follows from that is alignment. Without a leader who’s clear about the primary task and who is actively aligning people to the primary task, people will end up aligned all over the place. An essential quality of leadership is to align the team to that primary task. That you could have a feeling that you don’t have a valency for, it’s not yours. You picked it up from one of the children. If you don’t understand that, if you’re not helped to understand that, you might think it’s you. Then in an effective organization, the way I describe it is anxiety feeds up through the system. And what should be coming back down is containment, is containment. Processing the anxiety, metabolizing the anxiety and thinking with people.

Colby: 1:42

Hello and welcome to the Secure Start podcast. I’m Colby Pierce, and joining me for this episode is a highly experienced social care consultant and leadership trainer. Before I introduce my guest, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Tom Ellison. Tom is an accomplished consultant and leadership trainer with over 30 years experience in children’s residential care, specializing in innovative leadership and mental health support for young people. Through Elevate Professional Development, launched in 2025, he delivers UK-wide workshops to strengthen care leadership. With 20 years of boardroom experience, Tom has consistently driven strategic leadership and service transformation. Holding a BPS-approved psychology degree, a master’s in psychoanalytic observational studies, and postgraduate qualifications in management and strategic management, he blends academic and practical expertise. Currently he serves as non-executive chair at AAA Childcare Limited, non-executive director at Cedars Childcare Limited and Empathy CIC, and advises the leadership teams of a number of organizations in the third and independent sectors. Welcome, Tom.

Tom: 3:46

Thank you. I’m quite humbled by that introduction, so thank you.

Colby: 3:51

Well, it’s all you. Yeah. People um often comment about uh having it’s a weird thing having your your professional life, I guess, um reported on in in that way. And uh a couple of people said, Oh, I’d like to meet that person, you know. It is yeah, he sounds impressive. Yeah, and for other people it’s just very awkward um to to sit and and hear that. But yeah, you know, um, but it is a it is an impressive career, and I I should say uh at the outset, um, I approached you after seeing um a post on LinkedIn about uh psychoanalytic leadership, uh no psychoanalytic supervision workshops that you were delivering. Um, and I thought, oh, that’s that’s right up my alley to have on uh here on the uh Secure Start podcast. So um I yeah, I approached you and here you are.

Tom: 4:55

I’ll try and be suitably smart and impressive.

Colby: 4:59

I’m sure it’ll just come naturally. Um before we we we really get into it, I just thought it’d be interesting to hear a little bit more about you, how you came to be um working in in this area, and um yeah, what you do, what you what what you were you do in an average week or an average month uh as part of your work.

Tom: 5:27

Okay. If I if I start at the beginning, I start sort of it’s easier to lead in than go backwards. So um I was interested in psychology as a teenager. Before the internet, there was a bookshop uh in my hometown where there was a psychology shelf, and I’d go there and peruse the books and eventually buy the books. And um, so I was interested in psychology from 13, 14. Um I ended up going to university and doing a degree in psychology, traveled a little bit, and then when I got back, was kind of determined I want to use this degree to do, I want to work in that field. So um I did a little bit of work in the youth service and then saw a role as a residential, I think it was called residential social work back then. That’s a protected title now, so you can’t call it that in the UK, usually called residential care workers. But I um I applied for that job not really knowing what it was I was implying for. It sounded interesting, and found myself working in a psychiatric, a child adolescent psychiatric unit within a residential school. I think I was 22, 23, something like that. Yeah, so there was not much age difference between me and the oldest young people in that service. I think there’s like three or four years between us, something like that. So I did that for I think I was there three years, and then uh being an ambitious soul, I wanted to progress and move forward. So I took up a role in a charity called the Together Trust on Greater Manchester and worked there on an offer 10 years. And then while I was there, um I started a master’s program with the Tavistock. As a result of that, I kind of branched into working for an organization called SACS, which you might have heard of. Um, and SACs were delivering treatments, treatment programs, residential treatment programs, specifically for younger children who’d experienced sexual abuse and who in the main were demonstrating sexualized behavior themselves. So I was there for five years as a deputy director, and then I went to Britt Mellencare as a director. Um, that was more forensic, that was more awful lot of children who were some of them were a risk themselves, some of them were a risk to the community. So uh a lot of risk management involved in that role. So I did that role, and then I went to be the director of a therapeutic community. So I was uh director of community at Thornby Hall for roughly two years, and then uh went to an organization called Young Foundations, which was um not in a good state when I arrived. And um myself and the leadership team there developed Young Foundations to be a um the UK’s largest provider of tier four step-down services. So for people watching in other countries, tier four step-down meaning uh children who’ve been in patients. So children who’ve been in patients in hospital, usually on locked wards, we would offer pathways back into the community. But again, a lot of risk management, a lot of clinical support, psychiatry, clinical psychology, psychotherapy, sometimes things like OT and speech therapy as well. Um, so I was in the leadership team of that organization for eight and a half years. I left there late 22. I was going to go, I was I was talking to an organization about joining them as a chief executive. And halfway through that process, I kind of realized I wasn’t feeling it. And thinking I’ve just come away from eight and a half year stint uh in the boardroom, and I’m not sure I want to jump in to another one. And uh during that transition, I’ve been approached about some consultancy. So um I just followed that up and I ended up consulting to a local authority two days a week for initially. I think I was meant to be there for 12 weeks, and it went on for 18 months, and that was helping develop their residential services, which were pretty good to be fair. The governance, the governance needed work, but actually the work going on at the coalface was was was very good, actually. Um, and from there that built out into a consultancy. Um, and then this year um I’ve started to deliver leadership programs and leadership. Because what I found what I was doing in the main, particularly the non-executive work, is I am coaching and advising leaders. So I’m coach and advising the board, or I’m coaching and advising the senior management team. And so and I’ve always been interested in that space. I I ran development programs internally. Back when I was at SACS, I was involved in the development of uh uh a degree program in therapeutic childcare. So I’ve always had a leaning towards people development and um and so the the the leadership stuff that I’m delivering now combines that background in operational leadership with some of the stuff that are picked up at the TAVIS stock and working in organizations that had a psychodynamic, if not psychoanalytic, leaning. So now that so the the supervision training that you saw, uh I delivered, I delivered one of those last week. And the the the early part of the day is about leadership in a way you might expect to see on a an MBA program or a leadership training. So there’s there’s some basic building blocks that need to be in place, but then as we move into the afternoon, there’s an awful lot of stuff that I think you would recognize as a psychologist and a therapist about um um projection and containment, transference and counter-transference splitting, the things like that that do crop up in the work. Yeah, that are thing if you’re an operational manager, it helps to see it, it helps to understand it. Um, I’m very um careful in setting boundaries about what are the limits to doing that kind of work. That the that so noticing you know transference effect in a key worker relationship is probably useful and helps you think about what’s going on and what the needs of the child might be and what support the staff might need, but it’s not therapy. And and so and so drawing those boundaries uh when you when you’re going into that area is I think is quite an important part of the work. So I think that’s the journey. So now I have a portfolio career now, so I do uh the leadership stuff through Elevate. I um I’m a non-exec director for three different organizations, and I and I consult. So um which is you know it’s always advisory. So you know I think I’ve been I’ve been invited to step into operational spaces before now, but I’m quite um I’m quite boundaried about that. And my my job’s to advise and help. It’s not it’s not to actually come and do the work.

Colby: 12:32

It’s interesting, isn’t it? It it does it it’s not dissimilar in some ways to how my own my own career is uh is kind of unfolding. I am still doing a lot of um psychotherapy work with children and young people who are recovering from multiple adversities. Um, but certainly uh that more consultant role to organisations and and supporting and as well as um uh supervision, consultant supervisor type roles has become more and more uh an aspect of my role and uh of my work, sorry. And I’ve you know, and I for example, I’ve I’m doing less and less training these days and moving more into the development of individuals and teams in a consultant and supervisory way, as opposed to delivering standalone training.

Tom: 13:31

I th I think I’m merging the two.

Colby: 13:33

So yeah, it sounds like it.

Tom: 13:35

Yeah, so so certainly the leadership program that starts in November. So I’ve developed a 12-month program, and a third of that program is coaching. So, so it the the the the training bit to introduce principles and concepts and ideas, and throughout that program, and and actually pretty much everything I do, I I emphasis the need to have some self-awareness or develop increased self-awareness through the program. And so I think I’m doing the same thing every time. I’m introducing some concepts and ideas that might be helpful in the leadership task, and then I’m exploring okay, what are the barriers to you engaging in this? Because the way I describe it is quite often in the training element, I’m telling people things they already know. Now I might be telling them in a way they’ve not heard it before, or describing it in a way they’ve not, or framing it in a way they’ve not heard it before, but I’m telling people things they already know. So the the purpose of the program then is okay, if I if I describe to you something you already know in a way you’ve not heard before, the rest of the program is to explore why you’re not doing it. And so which is usually it’s it’s internal stuff. You know, we we started um you know, you after your introduction, my reaction was the voice at the back of my head telling me that’s too impressive, that can’t possibly be it. And so and and dealing with imposter syndrome, for example, is that can be a barrier to people fully taking up their role and taking up authority. And I think for me, the biggest issue that I repeatedly run into in leadership situations is uh um people being hesitant to take up the authority that goes with their role. You have to take the risk. Yeah, I think the the way I frame it is you have to take the risk of not being liked. To to take up leadership fully, you’re risking uh rejection, you’re risking losing connection, you’re risking, you know, if you if you put the needs of the organization first, you are risking quite a bit. And I think that’s where people hesitate. So they’ll they’ll get into a leadership role, they’ll be doing the things they’re supposed to be doing, that we’re going to the meetings they’re supposed to be doing, that we’re sitting in supervision, for example, which you’re not we’re going to talk about. So you’re you’re acting out the things that you’re supposed to act out in that job, but maybe what you’re not doing is taking up authority, which is which is embodying the responsibility, accountability, and authority that sits with the rule.

Colby: 16:18

And that would be an interesting thing to explore um as to why why they just hearkening back to a it was almost like remember the old movie uh Harry Maguire when he when he was it Harry Maguire? No, that’s that’s the Manchester guy. Um what was it? It was a Tom Cruise movie. Um with the Jerry Maguire. Jerry Maguire, there you go. Some people might edit that bit out because I’m gonna leave it in because of course Harry Maguire plays for Manchester United. You’re not far from Manchester, he scored the head of winner, much maligned former captain of the club. Anyway, so I’ve had him on my mind a little bit today because one of the sons is a massive Manchester United fan. Um remember in Jerry Maguire, he bit the his the the love interest is in a gathering with some um with some women and and uh and he he turns up and starts you know uh making all sorts of statements about um you know his his affections towards her, and she says, You had me, what did she say? You had me at the door or something similar like that. I had exactly the same uh reaction in my own mind then when you when you said about people um uh telling people what they already know, which I think is a really good start in any training endeavor or any supervision endeavor, but then moving on to talking about why they’re not doing it, which is you know akin to saying what’s what is getting in the way of you um being able to actually practice those things that you already know. Um you mentioned also a number of concepts a little bit earlier that um I guess most listeners or many listeners to this podcast would recognise as being concepts or constructs that are related to psychoanalytic thinking and psychodynamic thinking. I’m just wondering uh about other influences on your peer, uh on your sorry, on your career uh progression. Are there uh people important people or or important theoretical frameworks?

Tom: 18:40

Uh in terms of theoretical frameworks, I’ve cycled through all sorts of things. So so I did the psychoanalytic thing quite deeply in in the noughties. That that you know, I did I did a master’s in psychoanalytic observational studies and went into analysis myself, and I went down the avenue of training to be a psychoanalytic psychotherapist and then realized I’d probably be a really terrible one. And turned and and by that point my my day job had developed into you know, I was I was I was in roles with director in the title. And so I thought, well, actually, I enjoy being a manager, I enjoyed being a director, I enjoyed um helping people in that way because I think that’s what leaders do. I think leaders help people, and and I usually add a caveat to the end of that, and help comes in many forms, so so helping people sounds uh lovely, it sounds really pleasant that you know I go to work every day and I help people, but sometimes help involves a difficult conversation or or even a difficult process, and so um I kind of arrived at at the well, I I think the job of leaders is to help people, and um but on that journey I I’ve been influenced by all sorts of things. So um yeah, I’ve studied uh management and management studies at quite an academic level, uh, which is quite dry. Um but I’ve also picked up a lot by just doing the work. I think early in my career, um, when I was a practitioner, when I worked with the children, the it seemed like attachment theory was a new idea. So I remember I’d been in the work for five or six years. I’d I’d been working directly with children in residential settings in their homes for five or six years, and and then there was suddenly I was put on the list to go on an attachment training, which I got very excited about. I thought, oh, this is great, this is this is exactly what I want to be doing. And I went on a day of attachment training, and I learned about avoidant and ambivalent attachment styles and disorganized attachments, and I learned about John Bowlby and Mary Main and the strange situation test. And I did this, it was a very full day, and I really enjoyed it. And when I went back to work in the home the next day, somebody said to me, So what are you gonna do different? And I didn’t have an answer. I really I kind of thought, okay, I’ve I’ve I’ve picked up some jargon, I’ve picked up some frames and ways of looking at things, but I didn’t really understand what I do with this, how do I apply this? You know, and so when I’m developed training, even if I’m doing, I do some 90-minute webinars that I tend to give away. But even on those, I’m very mindful, I remember that experience, and I’m very mindful of in this 90 minutes, I want to give anybody that attends something that they can walk away and use in their in the management and leadership tasks, something that okay, I can use that. So I I try to go very quickly from conceptual theoretical stuff to an invitation of okay, how might you use this? And uh I think pretty much every training that I do ends with tell me how you’re gonna use what you’ve used today. And I go around the room and get people to tell me how they’re gonna use it because it is it is that um application of the training rather than uh you know people can go on a training and be thoroughly entertained, and it makes no difference whatsoever in their career. And and it and training managers tend to measure training in that way, they’ll hand out a feedback form and you know you put smiley faces on and say how many, you know, whether you get a smiley face or a sad face dictates how good or not the training was. And I’ve always struggled with that a bit because I think surely the training, the the the value of the training, how good the training is, is does it actually change what people do in the workplace? And is that is that change enduring? Are they are they working in a different way 12 months later? Or is it just something they pick up, deploy a little bit of jargon in the workplace to show that they’ve been on the course and then go back to doing how they did things all along?

Colby: 22:59

I think I well, there’s there’s a lot in that. I think um the way I used to put it is that um training often um was focused on what people needed to know, uh, but didn’t really offer much in terms of what people needed to do. And there’s still plenty of training, I think, that is like that, that is very much knowledge oriented, right, and uh lacks um the uh it lacks um the provision or the delivery of um of a way of um turning your mind to how you’re going to implement this knowledge that you’ve been gained, you’ve gained. And I think the other thing that um you just said there right at the end is about in 12 months’ time people may they may have made a change but go back to how they’ve always practiced, or they may never have even made a um a change at all. They just had new concepts and and new ways of perhaps thinking about the work, which in itself is not a bad thing. Um, but there’s a there’s a statistical phenomenon, phenomenon, phenomenon. It’s getting late in the day here. I’ve been talking to young people all day. Um, there’s a statistical phenomenon called regression to the mean. And regression to the mean really um is is a phenomenon that that relates to in any change endeavor, you probably already know this, so this is just for the for our listeners um who haven’t heard it, but in any change phenomenon or change process, people uh will find it hard to sustain the change over time, and they’ll and they’ll often end up back where they started again over time. It’s really difficult to change habitual uh behaviors, including, for example, the way we relate to other people. And um, so that’s regression to the mean. People some people don’t change those who do, some people can mobilize effort to change their approach, but they’ll um but a good proportion of those will end up go reverting back to just performing in the role uh how they always have. And that that has brings me back to something that you said earlier about starting with where people know. Because it’s my view that if you start with where people with what people already know and already do, you you you cut out this phenomenon, or you have your best chance of um cutting out this phenomenon, and rather just focus on those aspects of the way in which people perform in the role that are um therapeutic, that are helpful, that are um able to be sustained over time. And um the the further importance of that, notwithstanding that it’s easier for people to keep doing the things, perhaps emphasizing certain things over other things, but keep doing the things they already know and do, um, is that it’s not as jarring for the young people because our young people uh can you know are very sensitive to inconsistencies and uh and they you know it does they don’t always react or respond well to them those inconsistencies.Tom: 26:27

I think you’ve said a lot now, so I’m trying to pick up the the things you’ve said, but the the the the thing about uh regression to the mean uh might mean that someone engages in a training, they change their behavior for a bit, and then after 12 months they’ve gone back to where they were before.

Colby: 26:45

That’s right.

Tom: 26:46

The the thing that I try to the way I try to address that is if you can change the way somebody sees their job, their role, and what their role is for, I think it’s less likely there would be that regression. It might happen from time to time, but it’s easier to snap them out of it, if it particularly if the supervisor can see it. So, for example, um on most of the trainings I do now, I’ll introduce primary tasks at the beginning of the training, which an idea from beyond. So from that kind of psychoanalytic, psychodynamic movement. But the the fundamental question, well, what are we here for? What what what what is the task that we’re here to do? And I I never cease to be surprised that in certainly in the UK, if you ask a the registered manager of a children’s home, and they might work within an organization that that uh builds itself as psycho uh as therapeutic. We’re therapeutic, we worked with therapeutic model. And if you ask a manager of a home, okay, what’s the purpose of your home? What are you here for? I’m always taken aback by how vague the answers are. There’ll be a bit of jargon thrown in there, it’ll be a bit vague. Words like nurture get deployed and therapeutic and so on. Without, and if you drill in to start drilling into those words, well, what do you mean by nurturing? And what do you mean by therapeutic, they run out of rope pretty quickly. And that’s not their fault. That that I think that’s I think one of the things in uh professional culture is we use jargon to distance people, we use jargon to try and you know um embellish our own understanding. So the more the more jargon you can deploy, the smarter you look. Whereas that I try and go the other way and say, well, let’s try and express this really simply. Because somebody who if you deploy a lot of jargon, how do you help somebody who who started in the work last week? And so um we spend on pretty much every training I do, the first hour and a half is what’s the primary task associated with your role? So if you’re a home manager, that a home represents quite a discrete kind of system. Uh yeah, you it links to a wider organization usually, but it’s quite a discrete system. So you say, okay, what does this discrete system do? What’s what’s the purpose of it? What does it do? I think if you distill that into a sentence or two sentences that are clear and free of jargon, it’s enormously helpful because I don’t think that leader can if they if they really commit to the task of okay, let’s let’s develop a primary, let’s develop an expression of the primary task, a couple of sentences. It’s very difficult for them to go back to where they were before because they see their work differently now, and there’s clarity about it. And and one of the things when I’m asking people to do that, I say, look, it’s unlikely you’re going to do this at the first time of asking. So you sit down. What does okay? So you’re the manager of a children’s film, and it sits in an organization and on the website it says it’s therapeutic. And maybe there’s some clinicians in and out of the service. Okay, write down in a sentence or two sentence what. What’s the primary task of that system? Um, I’ve never known anyone who just do it. I I they’ll they’ll write it, they’ll edit it, I’ll challenge it a bit, they’ll go back. And I and I quite often say, look, you’re gonna you probably if we did a training on a Friday, if you come back to that primary task on Monday and read it again, it won’t be right. It’ll need to be distilled, it’ll need to be worked on until you’ve got absolute clarity of what are we here to do. And I think that that the that avoids the regression to the mean thing. That if you if you’ve got actually, I’m really clear about what I’m here to do and and how I do it. So I use a phrase, um, it’s quite often people make the claim, well, we’re here to do therapeutic work with children. And the place that we get to is something along the lines of, okay, so you consciously use relationships in order to affect enduring transformation in children. Okay, there’s some big words there, but they’re not jargon. So you can’t it’s the conscious use of relationships because if you children, you know, a teacher in a classroom probably wouldn’t make that claim. They’re there something to do with uh knowledge and development and teaching. And a teacher can have a relationship with a child that is actually beneficial and helps the child to grow and develop as a human being, but the teacher isn’t consciously using that relationship. And so if you’re delivering therapeutic care residentially, the I try and boil it down and say, okay, what is it that you’re doing? Okay, it’s a conscious use of relationships. So you’re conscious, you’re thinking about the relationships. You’re uh and in order to um deliver, or words of that words of a similar word, uh, enduring transformation in children. Because again, the the enduring transformation bit, and I had a debate about this last week, is I’ve come there are people in residential childcare who believe their job is to make the children behave. So that’s so the job is to make the child. So so here’s a child behaving badly, you know, they they live in a home for 12, 18 months, and then they’re not behaving badly anymore. Now that is a good outcome. I wouldn’t I wouldn’t dispute it, that’s a really good outcome. But it’s probably because there’s some other transformation that’s gone on underneath that means the behavior’s not necessary anymore.

Colby: 32:27

Yeah.

Tom: 32:28

And so it it certainly in residential work with children, really thinking about what is it that what what is it that makes a difference? What do we do? What are we aiming for? And what do we use out is the conscious use of relationships. And the trans and it’s transformation because it is literally on a neurological level. You’re looking to change synapses and pathways in the brain, in order that I think I’ve got a slogan somewhere that it’s about um that they can enjoy and succeed in the world. Because okay, what does a good outcome look like after a residential experience? Well, you would want those children in adulthood to be able to enjoy being in the world and to succeed in whatever form they choose to succeed.

Colby: 33:16

That’s also an imp a difficult question for people to answer. Um, while you’ve been talking, I’ve been just thinking, yes, yes, yes. I love starting out with what are we here for? With the primary task. What do we do? Because I think what happens in social care and and various aspects of child protection endeavor is that the work is so confronting or you know hectic in in some way or or potentially even overwhelming, is that people stop thinking and just and do. And that and once you can get them, as you said, once you can get them to start thinking about the work that they do, that then that stops them from just doing it in a almost in a procedural way, which is where you get that problem of them going back to or or continuing to do what they’ve always done. So I love that idea. I think you’ve mentioned three things. Is is that that firstly getting people to think about what is the primary task or what is what is the core task of our organization. What do we know, and what what is getting in the way of us that delivering upon that. I think there, if I’ve heard you right, there are three really core aspects of of um training that you deliver in in these in this sector.

Tom: 34:48

I think I think the other thing to acknowledge is there are forces that will push you off task. So so in the UK, um you don’t have to talk to anybody involved in residential childcare for very long before the conversation turns to Ofsted and regulation.

Colby: 35:04

Yeah.

Tom: 35:05

And I and regulation is important, and managers in particular, registered managers in particular, and responsible individuals, which are statutory titles in the UK, um, they would be very ill-advised not to pay a lot of attention to regulation. However, that’s not why we came here. So, so in terms of and I think that has taken over a little bit. So I you you’ll see it on you know on LinkedIn, managers will put their Ostead rating now in their title, you know, outstanding or you know, good rated manager with Osted. And I’ve sat in interviews with managers where they clearly felt what I was looking for was somebody who can deliver very good Ofsted outcomes. Because the rate uh outstanding good requires improvement or inadequate. So that they’re rated. And the the ratings have consequences, you know, they have they have consequences for the organization, and sometimes they have consequences for the children, and so that is a very real, very powerful force acting on the question of what did we come here to do? And then there are other forces as well. I think that’s the one at the moment that I feel um eclipses occasionally the best interests of the children because the the managers become so preoccupied about their Ostead rating that they will become concerned that that a child that they might be caring for who’s struggling and um acting out or running away or you know uh pre presenting behavioral challenges, they’ll become concerned that that might impact their Ofsted rating.

Colby: 36:53

Yes.

Tom: 36:54

Now, actually, that’s not what we came here to do. We didn’t come here to achieve outstanding Ofstead ratings, we came here to um help children in a transformative process using relationships, and and sometimes there is there is and I know if there’s any Ostead inspectors listening, and I had a debate with one recently, they would say uh there’s no inconsistency. And I think I think you can have a situation where there’s no inconsistency, but I think that force is so uh dominant, it’s shaping the thinking of people in residential childcare in the UK.

Colby: 37:31

Yeah.

Tom: 37:32

Occasionally it eclipses the consideration of what does this child need from us?

Colby: 37:38

It’s one of those unintended consequences of um of regulation. Regulation is important for ensuring public safety. There’s and uh you you may not know this, but until the middle of last year, I’d spent 14 and a half years in various roles, right through to chair and deputy chair positions in our own national health practitioner regulation scheme in the psychology part of it here in Australia. So I I’m a believer in in regulation, but it needs to be light touch and it needs to ensure that um we don’t end up um scaring our you know our our service providers into becoming risk-averse and preoccupied with with um with regulation. And and you know, I think there’s uh including guests that we’ve had on this podcast, and well a number of guests on this that I’ve had on the podcast would agree with the notion that that probably the most important role of um a responsible individual or a leader in an organization in in order to achieve the therapeutic task would be to turn their mind to staff well-being, the people who are actually delivering services on the floor. And that um and that yeah, the I my concern would be who is facilitating that outcome where the staff are in the best possible place to be delivering therapeutic care if the responsible individual managers are so concerned about um regulation.

Tom: 39:24

Yeah, I think don’t get me wrong, regulation is a power for good. And so, in and if you look at the UK in the 1970s, the chances of being abused as a resident in a children’s home were incredibly high. It was it was almost a one-to-one relationship. If you’re in residential care, you’re gonna be subject to some kind of abuse, and I don’t think that’s the case anymore. I think I think I think when abuse happens in children’s homes, it’s unusual and it’s almost uh headline grabbing when it happens.

Colby: 39:54

Certainly is.

Tom: 39:55

And one of the things that’s contributed to that journey, that improvement without a doubt, is regulation. I think I’m I’m quite a big fan of the notion of authentic leadership. And a principle of authentic leadership is balance. So so the a leader leading, I don’t and I don’t think it’s the regulator’s fault that that um providers have become preoccupied with um regulatory outcomes. I I I think they’re looking for something to measure how good or not they are, and the regulator gives them a convenient shorthand for whether they’re good or not.

Colby: 40:31

Well, the work is tough, isn’t it? So you don’t get that many pats on the back necessarily. This actually that’s interesting, just quickly as a segue, in terms of what people find are easy and difficult to describe about the work. And you were mentioning that um that people in your in your experience um find it very difficult to describe the primary task just off the bat, if they’re asked. What are we what are we here for? You’d think that that was the easiest thing to say. Um I was go thinking of asking you what do they find easy to describe. I I’ll just let you know from my experience when I when I’m working therapeutically um with parent clients or or with um when I when I’m engaged, sorry, with parent clients or with with teachers of children that I see or with the uh caseworker from the statutory child protection organization, I’ll often say to them uh what how will you know that the service I’m delivering has made a difference? So what what are the positive things? What are the growth things that you you are looking to see? And and they again they just can’t they they really struggle to answer that question. Whereas they’ll they’ll easily tell you what all the problems are. They’ll very, very easily tell you the problem. And I think that has a bit to do, well, I know from a psychology point of view, it has a bit to do with how our thinking and problem solving, uh, how much our thinking is devoted to problem solving versus um acknowledging or paying attention to the good stuff.

Tom: 42:22

There was a there was an event in the UK last month, uh it was a very good event actually, but there was a there was an event about um it was for commissioners, so those who are commissioning and paying for children’s residential services and focusing on well, what do we mean by therapeutic? So if we’re commissioning something and it’s therapeutic, what is it that we’re commissioning exactly? And I got into a conversation with the commissioner there about tier four step down, which children coming from um sectioned under the Mental Health Act and being discharged into the community. And the uh the commissioner was saying, well, we want we want to know that the children are getting sessional therapies. And I said, Well, maybe I think you know, having run you know an organization that that does tier four step down, my primary concern was always risk management. It was the the top of the list is are the risks being managed? Because the the the children, you know, they found themselves sectioned under the mental health app, usually for the risks they pose to themselves. You know, and uh and they’re making a transition from something where the boundaries were very solid, as in locked doors uh and occasionally pharmaceutical boundaries, um, into uh an environment which by its definition is going to be a bit looser. And so the conversation there was I think the top, you know, if you’re making a list of what what do we want from a provider of tier four step-down services, I think that the the the number one isn’t therap, you know, sessional therapies with a clinician, although it might be on your list, but the number one needs to be robust risk management. And and that again, it was that was a version of the conversation of what are we here for, or or in that case, okay, you’re here to commission what is it that you’re commissioning, and how do you work out what it is that you need? And um I think that going back to basic principles um in whatever you’re doing is incredibly helpful. And the way you frame what are we here to do is really does dictate the outcomes. So if you’ve got a clear, I think if you’re a sessional therapist and you’re, you know, you’ve you you’ve got a therapy room and a child is coming in for therapy, in a way it’s hard to lose sight of what you’re there for. It’s kind of suggested by the space and the the time limit and the rest of it. If you’re a residential worker in a children’s home and you’re driving kids to and from appointments, you’re filling in paperwork, you’re mopping the floor, you’re preparing a meal, you’re cleaning the toilet, you’re going on a training course, all the things connected with that, I think it’s much easier because there’s so much variety in the task. It’s much easier to lose sight of well, what am I here for? You know, but how how do you align um and align align is another word I’m fond of using, but how do you align mopping the floor and cleaning the toilet with um transformational change through relationships? You know, it’s it’s easier to lose sight of it.

Colby: 45:44

Yes, uh, yes, that I think that’s that’s really quite interesting. And um I was also uh while you were talking about um risk management, I was I was just I was one wondering if you would um briefly you know kind of describe what you mean by risk management as a as a really fundamental aspect of the of the role.

Tom: 46:11

I think um, you know, if you think about services that look after children who present a risk to themselves, the risk management hits on a number of layers. So so you you you would want staff who are clearly orientated to risk management. And I know that sounds silly, but it’s not just the manager task. So I think again, in children’s homes, one of the things that happens is a manager will write a risk assessment, the staff will peruse the risk assessment, particularly if it’s full of jargon, it won’t go in. And then they’ll go about their business having forgotten about the risk assessment. So a lot of risk management stuff is cultural. It is about people understanding that they’re responsible for this child, understanding what the risks are around this child, understanding the sort of things this child might do and acting accordingly. And and the notion understanding uh the authority that sits with your role is important. So it’s so you don’t get to say, well, it was it was someone else’s. I thought someone else was watching that child, for example. So in in terms of risk management, there’s a link to governance, but but um who is doing what and when, who is responsible for what and for what period, and when is it handed from one person to the next? And that I know that sounds really simple, but where things go wrong, it’s usually where that that chain breaks down. So who was responsible for uh a young person who perhaps presented risks in one moment to the next? And in children’s homes, that stuff is complicated because you’ve got lots of moving parts and you’ve got things that might happen that pull you out of shape, like the telephone ringing or the doorbell ringing or another child drawing resources away. And so um it is very um, it sounds very basic, but it’s about who is doing what, where, and when, and who’s responsible for what, and and is the clarity about that on the ground? So if I come into a home and I am responsible for, and there’s I don’t know, three or four, five or six children there, and I’m responsible for the safety of one of those children because they’re being funded for one-to-one care by the local authority for reasons of risk. I need to understand that and it needs to be clear, and I need to make sure that if I need to step away from that child, I’ve clearly communicated with one of my colleagues and they’re going to step into the space. And so it’s it’s very um it’s very operational and it’s not that connected with um some of the psychoanalytic and psychodynamic or even or inverted commas therapeutic stuff that that we might might also discuss that that child needs. But fundamentally, that child needs to be safe, and and to create the safety, everybody needs to be clear who’s looking after that child and who’s responsible for their safety moment to moment.

Colby: 49:11

So I’m getting excited now because I was gonna say, well, I’m just a simple person as well. And I uh well, maybe not as well, but I’m a simple man with a simple message. And when you were talking about risk, the the little the mischievous part of me was thinking, are we talking what are we talking about with risk management? Are we talking about how we you know manage actual physical risks or or procedural risks? And I think there’s there’s some of that in it, but are we not also talking about safety and psychological safety, physical safety? And I think yeah, I think the way we talk about these things is um really important because I think a conversation that that uses the safety language over the risk language probably aligns better with the um the primary task that you that you’re referring to earlier. And um yeah, it uh the therapeutic task as such is to is to keep children safe, to do what we we as adults who are responsible for their care and management, uh what we what is expected of us uh to keep this young person safe, which is you know you can take it right back. It’s it’s it’s it’s parenting 101, isn’t it? Really? You you have a child, you you have a child as a couple, and um uh and when that child is in your care, the f you gotta one of the first things you gotta do is ensure that they’re safe at all times, both uh emotionally, psychologically, and physically safe, and and that their their other um primary dependency needs are being met. But um yeah, I I think the language, as I said, I love alignment as well. I think alignment is is a key construct in this area and and not well um used or thought about. I mean, I think it in in our work in social care and child protection, I’d love to see a lot more thinking about the work happening and and and to the extent that there’s a lot more thinking about it, I’d like to think a lot that there’s a lot more alignment.

Tom: 51:31

Um I think I think on alignment like after a visited. If I’m doing and it is pretty much true of every leadership training, do whether it’s supervision or whether you know a full leadership program, is once we’ve got clear about primary tasks, what are we here to do? The thing that naturally follows from that is alignment. Because if you think, okay, I’m working with leaders, so if a leader through some work we’re doing together, they reframe their primary task. And and again, it’s I’m not introducing them to new ideas, I’m just introducing them to a new way of framing it and thinking about it. It’s not, they’re not going to conclude, oh, I didn’t know that’s what I was here for. It would just be a okay, I’ve got more clarity of how I describe what I’m here for. And if you can describe it, you can you can repeat it. And so the the role of the leader is to then go and repeat that to the team. This is what I think we’re here for, and there might be a debate about that. Usually there’s not, but there might be a debate about that, and then over time, the job of the leader is to align the individual members of their team to that to that task. And I’ve I’ve got some graphs that are you uh graphs, diagrams, I’ve got some diagrams that are used in the training that that illustrate this very simply and very clearly. The idea of without a leader who’s clear about the primary task and he and who is actively aligning people to the primary task, people will end up aligned all over the place. There’ll be they’ll be the everybody will be facing in a different direction, slightly. Um, there might be some commonality, they’re looking in roughly the right direction, but they’re not looking at the same thing. And you know, I think that the an essential principle of leadership, as as distinguished from management, management’s slightly different, but as as an essential quality of leadership is to align the team to that primary task because that then becomes quite powerful. We all know what we’re here for, and we’re all coming into the workplace every day and moving toward that. You you end up leveraging off the power of the group.Colby: 53:41

Yeah. What what importance do you place on leaders um having regular supervision themselves and uh and and and training about uh some of these things that you’re talking about? What what importance do you put on that? How do you think about the importance of that?

Tom: 54:05

Well, as somebody who delivers this kind of training, I’d say it’s very important. Yes, of course, that’s the obvious in in terms of supervision. If you think about the frame they’re offered, so the frame is and we’ll we’ll take the manager of a children’s home, but it could be a school, it could be a residential school, it could be a fostering service. Um so you’ve you’ve got a manager who’s developed some clarity about their primary task, and their job is to align people to that primary task and move forward towards achieving uh those outcomes. For example, transformative change brought on by conscious use of relationships. So that’s that’s what we’re moving towards, and everybody’s aligned to that. Over time, what will happen is people, including the leader, will become misaligned. Other forces will like the regulator or like a crisis or you know, a lack of staffing, or um, or the children, you know, the the stuff that the children bring can pull you out of shape. And um so the manager’s own supervision should be helping them reflect on where they are, take stock of where they are, work out am I still advancing towards that primary task, or have I drifted off because I’ve been pulled out of shape by the things that just happen when you’re in these complicated roles. Um so I I would say that if somebody, if if you have a moment in time, it never happens. But let if you imagine a moment in time where you’ve got a team that’s arranged in a hierarchy, and the person at the top is perfectly aligned, and everybody underneath it is perfectly aligned. The supervision is the thing where you fine-tune, okay, that one’s slightly out of whack, so let’s bring that one in, and that one’s or that person there is struggling with something, maybe something coming from the children, maybe something coming from outside of the system from home or or wherever. Um the role of the manager’s supervisor is to help reflect and take stock and work out where they are. Um, and within that, I mean, the there’s lots, you know, there’s lots of different supervision models. There’s an awful lot. There’s, you know, seven-eyed model, there’s a four by four by four model. Um the in the old days in the children’s homes regulations in the UK, you got in England rather, in uh slightly different in Scotland and Wales. But in England, you you used to get eight points. It would guide you and say, right, supervision should take place monthly and they should cover these eight points. So it’s very prescriptive, it’s less prescriptive now, but it was very prescriptive at the time. But if I try and make things simple, so so you say, okay, well, supervision is about alignment, that bit of have we drifted away from the thing we came here to do? And if we have, can we can we correct? And the second part is understanding, and so so and so you’ve got alignment, are we moving toward the thing? And the understanding bit, understanding is a broad term, but is it’s it includes self-awareness, it includes understanding what are the things that are push pulling us out of shape or pushing us out of shape, it includes understanding what’s going on for the children, which which is uh, you know, I think I think um the trauma informed gets bandied around a lot in the UK at the moment as a way of understanding children that have had adverse experiences in their early childhood.

Colby: 57:37

Not just the UK, yeah.

Tom: 57:39

Okay, so but if you if you think whether you call it trauma informed or attachment informed, or you know, understanding that um it, I I think working with children who experienced trauma and neglect is not intuitive. It’s it’s so the intuitive thing is, and I was in a conversation with well, well, this works with my children, so why doesn’t it work with these children? That’s the intuitive thing. That the someone comes through the door and says, Well, um, he’s been that child over there’s been beastly and called me all sorts of terrible names, he should go to bed early, you know, which might work. Um, I wouldn’t use that at home with my son, but but but I I kind of get the thinking. I kind of get okay, um cause and effect. Okay, so we’re gonna use cause and effect thinking to try and shape the behavior of these children. It doesn’t work with children who’ve had really um unpleasant and neglectful and abusive experiences growing up in their early early life because the the bits of the brain that deal with cause and effect don’t work terribly well. And you know, they’re learning. Yeah, and you know, there’s I’ve got a slide in one of the trainings I do that’s that’s um it’s brain scans of the remaining orphanage kids, and I’m literally showing they’ve not got the hardware, so it’s it’s not even a question of the running different software, they don’t have the hardware that the gray matter is not there to do this cause and effect thinking. So, and I take that as an example of okay, understanding the effects of trauma, it’s not intuitive, you can’t just intuit it. Some people, some people, to be fair, uh are closer to it than others in just by their you know natural inclinations. But um you have to develop understanding to do this job. You you can’t you can’t just intuit your way through it, and so the second part of supervision is about understanding. So it might be understanding okay, what’s the neurology of a traumatized child like and why is it unhelpful to use sanctions and rewards, and ineffective actually, but but actually actively unhelpful. Uh, and what can you do instead? And but then the other part of the understanding thing is understanding yourself and understanding. Well, what what is working with these children provoking in you? Um, why is that? And actually, um to well, I I I because uh there’s a real issue in the UK with turnover in this sector. So so people come into the work and they leave the work. Now I think there’s various reasons for that. One one reason might be that organizations might the people at the ground floor and the people at the top of the organization are not well aligned, but I think a big reason that goes unacknowledged is working with these children can provoke feelings that are very uncomfortable. And without supervision that helps you sort out what is your stuff that was in you when you came through the door, and what are you picking up from the children? What’s or HR, what’s going into you? Um without being able to sort those things out, and I’m I’m trying in a very simplistic way, I’m avoiding jargon to talk about um personal and diagnostic counter transference. But the the I tend not to use those terms in the workplace, but um, I’m doing it for you because I know you’d get it. Yeah, it’s just the two of us, yeah. So the that um diagnostic country the the idea that that somebody else that you could have a feeling that you don’t have a valency for, it’s not yours, you’ve picked it up from one of the children. If you don’t understand that, if you’re not helped to understand that, you might think it’s you, you know, and and that could be it could be feelings of depression or anxiety, it could be feelings linked with abuse. And I think if you’re not helped to process that stuff and it’s strong enough, you probably you probably start to feel like you might be a bad person or a depressed person, or oh, this isn’t for me, and run away from it.

Colby: 1:02:05

It’s it’s that um oh vicarious traumatization in a sense, isn’t it? It’s well it not in probably in more than a sense, but um it’s what what we absorb, I guess, from the work, and um individuals and organizations absorb a lot. And we and we have individuals and organizations who work in this area who them who become very much like the clientele that they’re serving, um, probably in part because of a lack of space and time to reflect on what’s actually going on here, to think, you know, to think about the work. And I think there’s three things you’ve you’ve kind of mentioned which align very much, there’s that word, they align very much with um my most recent past guest, uh Adriana Diaz, talking about a program in Portugal, but uh supervision on that project aligns with what you’re talking about. At the very least, it’s about what’s going on for us, it’s about what’s going on for the children, and it and it’s what’s going on in the organization. That’s how I understand um what you’ve talked about, how aligned we are with the primary task, what’s going on for with the kids that we’re seeing, and what’s going on with us as well. And we need at least those three aspects of supervision. Um well that they are very important uh to um facilitate an outcome where we where we work closely to and with that that primary task that we have.

Tom: 1:03:49

I think like I say, I I I try and keep everything really simple. So it’s the the alignment thing is are you approaching the primary task? And the understanding thing is, well, what are the many forces that might be acting on you that prevent you from aligning with the primary task? That and that could be unconscious processes, it could be um, you know, stuff coming from the children. It could, it could be, you know, it could be, you know, for a manager the regulatory environment, it could be the organization and things that are going on in the organization that might not be, there might not be a straight line relationship with the children. There usually is, you can usually find uh if you if you’re working with children who are whose presentation is dysfunctional, that dysfunction will get into the organization and it mirrors up and down. And um in an effective organization, organizations organize themselves in hierarchies, and in an effective organization, the way I describe it is anxiety feeds up through the system, and what should be coming back down is is a is containment, is processing the anxiety, metabolizing the anxiety and thinking with people, because the the you know the the understanding bet is being able to think about what’s going on rather than just experiencing.Colby: 1:05:06

Is it too simple to say that um what is really required in this work, but whether it’s um delivering a quality residential care service or or a foster care service, um or or performing the role of a statutory social worker or statutory child protection worker, probably one of the foundational things or the things that are of most important in this work is to have the time to stop and think about the work and and what’s happening for you um and what’s happening in terms of what you’re delivering to um to your client group.

Tom: 1:05:49

I think it’s about being balanced as a professional. So you I I was someone once described me and said, Oh, you’re you’re a doer, not a thinker. Because in my early career, I kind of got ahead by getting lots done very quickly, and uh that hit home because I can’t there was something very real about that that comment at that time, and the inference was I wasn’t being particularly reflective, and I certainly wasn’t looking at myself. And um, so you you we get rewarded in career, in profession, for being doers, getting stuff done, and you know, the likes of us would speak up for spaces to reflect, spaces to think, spaces to understand. But you have to have a balance. So, my you know, critique of organizations that are very psychologically informed and perhaps work in a psychodynamic way is they will think and analyze ad nausea and not get things done. And things need to get done. So that it is that balance. And I wouldn’t say like for most organizations doing the work that I’m involved in in the UK, I’d say there’s probably more doing than thinking. But I have come across the opposite scenario where there’s an organization that’s very, very good at thinking, very analytical, very um smart, introspective, and so on. But they struggle to get things done, they struggle to turn that processing and thinking into activity that makes the world a better place. And so it it is, you know, I go back to that, you know, the qualities of an authentic leader. Um one of which is um so the the qualities of the authentic leader are self-awareness, balance, transparency, and morality. And the transparency and morality thing together are about I think that that’s there’s a big lot of talk in leadership circles about being vulnerable, you know, allowing yourself to be vulnerable. I think there’s a link between trans if you if you play in the space between transparency and morality, you probably get to vulnerability, but the balance bit’s important. The the balance bit is um we need to be able to think and we need to be able to do, and you can’t sacrifice one for the other.

Colby: 1:08:25

So I’d I’ve what I’m gathering from this conversation that we’ve had today is that you it if and again, I’m a simple man. Uh I like I like to simplify things a lot too. And people, what what Einstein, perhaps the cleverest man of the 20th century, some would say, uh, maybe the cleverest man ever said, if you if you can’t describe it simply, you don’t know well know it well enough.Tom: 1:08:52

Yeah.

Colby: 1:08:52

That’s uh apparently an Einstein quote. But what I what I what I’ve heard you say, if I can bring up four key things, which is which are what are we here for? What is our primary task? Yeah. Um what’s getting in the way of us let me put it a different way is what is what is the primary task? Um what what does it look like to be delivering on the primary task? What’s getting in the w way of us doing it, and and what what is the the the next steps forward to making sure that we are delivering on the primary task? Would it be too simple? And I I have a feeling I there’s an important point that you’ve made that I’ve one that I’ve missed out in that um little list.

Tom: 1:10:01

I think the but so yeah, I I I am frequently, particularly when I’m working with new people, it’s what are the two questions that I always package up at the beginning is what are we here for and what do you want? Because hopefully they align, but they might not. Um, but you know, so what are we here for? Which is about your role and your role within the organization, but what do you want is more personal, it’s about you as a human being and what your you know dreams and aspirations might be. I think when I okay, so what are you here for and what do you want? Hopefully those two align. If they don’t, then we can do some work to help them to align. It when when there is clarity about the primary task and that leader is going off to align other people, the thing that we’re thinking about when I say what’s getting in the way, what’s getting in the way might be practical, it might be resources, it might be capital, it might be all sorts of things. But quite often it’s something unconscious or or or if not unconscious, unacknowledged. So uh as I said earlier, I think I think a frequent difficulty that, in particular, new leaders have is they’re reluctant to use their authority because they’re worried that other people will regard them badly. Who do you think you are? Um, why you I I can remember the first time I gave direction to somebody, and I was about 22 or 23, I found myself by default leader on a unit, and it was a unit, um, with some children who presented risks. And I I just worked out by elimination, oh, I must be in charge today. And the the the fellow, I can remember his name, but the fellow that I gave direction to was in his 50s, and I fully expected him to either laugh at me or dismiss me, or who do you think you are? Um and I I said, could you and it was about risk management. I was asking him, could he go and supervise a corridor where I knew there was always trouble down there? So send someone down there. Um and he just very politely said, Yep, and went and did it. And and I but I was waiting for something to come back, something negative, some rejection. And I think that that all right, I was lucky enough to be very young when that happened. But I think at whatever point in your career you find yourself in a position where you’re delegating or you’re asking people to do things, you you’re and you’re asking from a place of authority, you’re not asking as a favor. Um, I think a lot of people hit a barrier there. And and there are people running around with director in the title who’ve not overcome that barrier. That um, and then in the in the you know, if you if you follow leadership thinkers uh on the internet, um, there’s a big thing, authentic leadership is that there’s a big movement around authentic leadership, but there’s a lot of stuff about vulnerability and empathy, the empathetic leader, which I think’s all good, but it has to be balanced with, and you have authority and you have responsibility, and in particular, if you’re looking after children where there’s risk, you absolutely have to exercise their authority. You can’t not, you can’t choose not to because it feels a bit uncomfortable. And so um that what are the obstacles, they can be external or internal, and and it can be about what what what’s what’s going on on the inside, and um of uh somebody when I when I was in my early days as a director, somebody used to provoke me with the phrase of who are you being at work, which was a provocation to me because I was struggling with that, how to uh inhabit my role and still be me. You know, inhabit my role without looking like I’m pretending to be somebody that I’m not, and I was struggling with that. I think he could see it, and so he he would regularly deploy the phrase who are you being at work today, which was which was a big I didn’t like it, I didn’t like it, but it was the right challenge. It was uncomfortable, but it was the right challenge. It was it was you know that that was I don’t know 20 years ago. I’ve held on to it. Um so that the the I think very simply, and it is what are we here to do? How do we align people to that, and how do we address the things that get in the way of that alignment?

Colby: 1:14:38

And what’s the plan? It’s been a fascinating conversation, Tom. We we haven’t quite got through all the areas that I had hoped to speak to you about. So I um maybe make it maybe I can persuade you to come on again another time. I as you know, I had a bit of a senior moment there as happens. The thing that I I was try struggling to remember when I was trying to summarize our conversation under four points was the primary task, what do people already know? That was the bit. What do you already know? Um now I’m gonna have another senior moment um about the about the next two. But um, what’s getting in the way of what we already know, and then and then what’s the plan? How are we going to put realize this, how we’re going to operationalize it? Because as one of your mo your latter points has been is it’s you have to be thinking about the work. It’s really important to think and reflect about the work, but it’s you’ve got to also get stuff done. Yeah, you’ve got to be productive, you can’t spend all your time uh being in introspective um about although I I I often sort of think you know, reflecting on my own practice experience, I’m always thinking about what’s going on. I’m always both introspective and doing something, or reflective and doing something.

Tom: 1:16:10

I think I think that’s the place we aim for. So late career, I think I like to think I could say the same that I’m able to do and I’m able to think. Early career, that’s not the case. Early career, I was a manic doer. Yeah, who who probably left lots of collateral damage around him and and wasn’t particularly thoughtful about how I was doing what I was doing, why I was doing what I was doing, and what were the forces acting on me. I think that stuff certainly because I started residential work in my early 20s, and throughout my 20s, there wasn’t much regard for that. I was busy and I was rewarded for my busyness, but I think it was it was mid-career that I was challenged to actually actually meaningfully reflect and develop understanding and develop understanding of how am I being and how are the people around me being and what’s what’s passing in the space between us.

Colby: 1:17:13

Yeah, yeah. Well, once again, it’s just been I think a fascinating conversation and uh um so fascinating, in fact, that uh that I I slowed the process down a bit too much. So hopefully we um we may have an opportunity to speak again um a little bit more about um uh residential care, which is an aspect of care that you have um a career lifetime looking in and around, and uh love to hear more about your your um your thoughts around that too. But uh for the sake of uh allowing us both to get up with the rest of it at the end, uh mine is very short from here. Uh but yours is still mostly ahead of you. Um thanks again, and uh hope to speak to you again another time.

Tom: 1:18:09

Thank you, it was my pleasure.

Building Healthy Birth Family Connection – A podcast interview with Adriana Dias

How a Reflective, Respectful Approach Helped Families Choose Healthier Relationships

Child protection is often described with neat outcomes and rigid timelines, but the lived work rarely fits those lines. This episode explores a project in Portugal, Revira Volta, that set out to build healthier relationships between girls in residential care and their birth families by widening choice, deepening respect, and anchoring practice in reflection. The team challenged the linear idea of “turnaround” and leaned into non?linear change: shifting direction, trying new strategies, and making room for different destinations. By forming an external, dedicated team separate from daily residential routines, they protected role clarity and created space for a systemic approach. Families were treated as holders of meaningful knowledge shaped by their own contexts, not as blank slates. That stance changed the relationship in the room and opened possibilities that standard interventions often shut down.

The project was built on three intertwined layers of reflection. First, case reflection: building systemic hypotheses about each family’s history, strengths, and vulnerabilities, and selecting tailored strategies rather than defaulting to one-size-fits-all solutions. Second, project reflection: using supervision and expert input to adjust phases, session numbers, and methods as the work unfolded, allowing the design to evolve with evidence rather than forcing families into a preset program. Third, self-reflection: examining personal values, biases, and resonances as practitioners to avoid enmeshment, hold boundaries, and model the relational health they hoped families would internalise. This triad of reflection served as the engine of ethical, responsive practice, keeping the team thoughtful under pressure and aligned with a core aim—supporting healthier connections.

A striking insight was the shift from “reunification at all costs” to “healthier relationships as the true north.” For some families, full reunification remained right; for others, partial reunification—weekends at home, shared caregiving, stepped transitions—proved safer and more sustainable. The power lay in helping parents think clearly about their situation, tolerate hard feelings, and choose for themselves. Containment was crucial here: a trustworthy relationship where overwhelming fears and grief could be expressed, processed, and returned in digestible form. With containment, families felt seen rather than judged, which fostered self-worth and reduced defensiveness. From that steadier base, parents could weigh their daughters’ needs against their own constraints and opt for contact patterns that preserved connection without overwhelming daily stress.

Time emerged as the hardest challenge. Children’s developmental windows are short; adults often need longer to shift entrenched patterns or stabilise life conditions. This mismatch forces systems into blunt decisions. Ribeira Volta navigated the tension by being honest about limits while preserving dignity—naming children’s urgency, acknowledging parents’ pace, and crafting plans that balanced both. Reflective supervision proved vital: it prevented burnout, widened perspective, and protected therapeutic stance. Supervisors didn’t hand out answers; they created thinking space. The team mirrored that with families: not dictating, but partnering, validating, and co?creating next steps. That parallel process matters. When practitioners admit “we don’t know yet,” families are invited into genuine problem-solving, which is both respectful and effective.

Integration set this project apart. Rather than operating as a distant service, the external team worked closely with the residential staff while maintaining distinct roles, ensuring consistent messages and coordinated care. That alignment made practical differences—smoother contact, clearer expectations, and less role conflict. Funding as a pilot encouraged learning, and the team finished with sharper hypotheses about what to change next time: start with “healthy relationships” as the explicit outcome, keep structural guidelines but allow flexible pathways, and invest more in practitioner self-awareness from day one. These lessons speak to systems far beyond Portugal. When we treat families as partners, protect reflective space, and expand the definition of success, we don’t just improve metrics; we help people reclaim choice, dignity, and pathways that fit. That is the kind of non-linear change that endures.

You can listen to the podcast here:

You can watch here:

About Adriana:

Adriana graduated in Psychology from the Faculty of Psychology and Educational Sciences of the University of Porto in 2006. She later completed a Master’s degree in Special Education – with a Specialization in Early Intervention, from the Institute of Education of the University of Minho, in 2011.
 
Adriana is a Full member of the Portuguese Psychologists Association, is specialist in Clinical and Health Psychology, and has advanced specializations in Psychotherapy and Psychology of Justice.

Adriana also holds a Postgraduate degree in Child Protection from the Faculty of Law of the University of Coimbra, and is currently undertaking a PhD.

Adriana recently led the Revira Volta project that sought to build healthy relationships between young people in the care of Livramento, and their birth families. 

Related Podcasts:

If you liked this podcast, then Sally Rhodes’ podcast is another ‘must listen’!


Transcript of Adriana’s Interview:

Colby: 0:00

Hello and welcome to the Secure Star Podcast.

Adriana: 0:04

And Rivira Volta um have a more complex meaning. It means that you choose some pathways, some circumstances, and that aren’t um fitting quite well, that aren’t um uh going well, and you do something. Um sometimes you improvise, like the Portuguese love to do, and you um you achieve a different outcome. And most of the times these families, these parents didn’t have the fair conditions to develop, to um um to to develop their competences, to develop their um their dreams, and uh we thought that they deserved um have that fair condition to flourish. We saw ourselves, the team, the the professionals, we saw ourselves as facilitators of church. Um as facilitators of uh of dreaming. We are uh sharing and we are listening to them, listening about uh their knowledge, because they have knowledge, lots of knowledge. It’s a different kind of knowledge. It’s uh knowledge learned in different countries, but they have knowledge. Sometimes they choose um not to be all the time with their girls because they understand that they have uh conditions to learn. The self-conscience, uh the self-monitorization, the self-conscience, the self-knowledge about ourselves uh that can help us to choose what we want was one of the most beautiful uh goals that we achieved. When we are um when we have um we have this power of choose uh and we choose our pathway uh and we um have this how to cheat, um then we are um pacified with our choices and with what have happened in our lives. But when we uh feel that the the context um robbed us uh degrees of freedom, we are not good. And this was very important for us, um and we cannot uh uh forget that our residences can have um can limitate us if we don’t have um self-conscious or can be um very important uh um tools to work with the families because we know uh um who we are. I think that’s very important in enough in future projects of this nature.

Colby: 2:55

Hello and welcome to the Secure Start Podcast. I’m Colby Pierce, and joining me this episode is a fellow clinical psychologist in Portugal who led a project on an aspect of child protection work that is close to me and close to my heart and my head. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the land that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Adriana Diaz. Adriana graduated in psychology from the Faculty of Psychology and Educational Sciences of the University of Porto in 2006. She later completed a master’s degree in special education with a specialization in early intervention from the Institute of Education at the University of Minho in 2011. Adriana is a full member of the Portuguese Psychologists Association, is specialist in clinical and health psychology, and has advanced specializations in psychotherapy and psychology of justice. Adriana also holds a postgraduate degree in child protection from the Faculty of Law of the University of, and I’m struggling with this, Coimbra. That’s a I know I’ll get Adriana to correct me on that in a moment. Adriana is also currently undertaking a PhD. Adriana recently led the Rivera Volta project that sought to build healthy relationships between young people in the care of Livermento and their birth families. Welcome, Adriana.

Adriana: 5:13

Hi, Colby. I want to thank you.

Colby: 5:17

Oh thank you for coming on. Now, there were two, there were the names of two universities there that I probably should have checked beforehand how they were pronounced. Uh and I didn’t. So one was is it Min? How would you Minho or how would you pronounce that university?

Adriana: 5:37

Minho, Minho, Minho. Yes, Minho.

Colby: 5:40

That’s one person Portugal. Minhos. Yes, I’ve got one from one. The other one I I I’m pretty sure that I failed at. What was the the the one where you did the um the other qualification in the faculty of law? What what’s that university called?

Adriana: 5:59

Coimbra. It’s the uh major yeah, the the third major um city in Portugal and the one of the most ancient um universities in Europe, Coimbra.

Colby: 6:13

And I I think of myself as a an amateur historian. I love history. How I’m embarrassed that I got that name. I didn’t know that. I didn’t know that, and I got that name wrong in the pronunciation. Um never mind, never mind. Now I also said Rivera Volta. Did I get that correct? Yes, yes, so Rivera Volta, yes.

Adriana: 6:47

I can’t do um that the the the R there.

Colby: 6:52

Roll the R. Yeah, yeah. We took I think we call it rolling the R, and I can’t do it. I I and that noise that you just made, uh, my mother and my sisters can do it, but I can’t do it. With your tongue that roll with the R the vibrating tongue. I can’t do that. No, but anyway, Rivera Volta is as good as I can do now.

Adriana: 7:16

Yes, the Portuguese have the Portuguese the Portuguese have some sounds that are a little bit difficult because they are very specific.

Colby: 7:27

Yeah, that noise, that noise, you can’t do that. Yeah, yeah. So Rivera Volta was the name of the program that um that I was mentioning, um, that I’m really keen to speak to you about. In in English, what does Revere Volta mean? How does it translate?

Adriana: 7:51

Um the translation, um the bad uh translation I I found uh was turnaround. But um this is very this isn’t very accurate because I think turnaround means that you go and you come back and have a more complex meaning. Uh it means that you choose uh some pathways, some circumstances and um that aren’t um um fitting quite well, that aren’t um uh going well, and you do something. Um sometimes you improvise, like the Portuguese love to do, and you um you achieve a different outcome. Um you have you you do um you um move these uh the pieces of the the circumstances and you can have a different outcome. Um uh we hope a better outcome. So is that you mix all the things, you do different things, you uh experience uh different uh strategies, and uh then you have you have maybe you have a different outcome. Um turnaround, it’s a more linear um process. You go and you come back.

Colby: 9:08

Um so Javira Valtis is that well work with birth families, um, work in this space, child protection is never linear, it’s it’s always um uh follows follows a non-linear course. Yeah. And and if I understand you correctly, what you’re saying is it it’s not turnaround and come back to where you started, it’s changing direction, more like changing direction, taking a different path.

Adriana: 9:41

Yeah, yeah. And maybe you have we will have a different outcome. Um in this context of the project, um, we thought that families deserve uh fair conditions because the system isn’t always fair, and life isn’t all isn’t always fair. Um, and most of the times these families, these parents, didn’t have the fair conditions to develop, to um um to to develop their consciousness, to develop their um their dreams. And uh we thought that they deserve um uh have that fair conditions to flourish, to give them their their girls, because uh livramento um is a residential care home that have only girls. Um they they deserve uh that right conditions, right in comments, um to flourish.

Colby: 10:41

So the project was very much around supporting birth family, birth parents to be a better the best version of themselves that they could be. Yeah. So that and and and my other my other understanding of the project was that part of helping them to be a bit a better version of themselves as parents was about re positively reconnecting or facilitating healthy relationships um with their girls young people, yeah. They’re girls that reside in Livermento. Yeah, yeah.

Adriana: 11:24

We are sorry.

Colby: 11:26

You go ahead.

Adriana: 11:27

We always uh we thought about uh sorry, we um we thought uh most of um of the times uh give them um more degrees of freedom to choose. And that’s very important because we are not educators uh in this project. Of course, we share with them knowledge, scientific knowledge, because that’s important. Um, but we were um we saw ourselves, the team, the the professionals, we saw ourselves as facilitators of change, um, as facilitators of um of dreaming. Um, because dreaming is um achieving uh a more um degree more degrees of freedom to choose. And most of the time these families, these parents didn’t have lots of degrees of freedom to choose in their lives.

Colby: 12:25

Yeah, so you are as I understand it, you were opening up choices and new pathways for them to follow. How were you doing that? How were you how was the project uh uh being delivered? How were you were you um giving those those additional or those extra choices to birth family?

Adriana: 12:50

Um first of all, um we thought that we have to have uh an external uh team. Um Livramento, the resident residential care home, and uh have uh a team that uh work directly with the girls. Um in they are they were they are uh their educators, uh they um they um organize their daily routines, um the they are they go to school. So this team uh work as the educators of the girls, but this internal team um cannot um work with their families without having a conflict of roles. Um because if they do the both roles, they have to um change all the time the hat of the role. I I I um use this metaphor. I have a hat is a role, I take off the hat, I take on um another another hat and is another role. Because when we work with the families, uh we have to have um uh a systemic approach. Uh all the elements uh have to be considered. Um we can focus on one or another element uh for some time, but we have to have the the whole vision. Um and we need a team, an external team, that worked specifically with this approach, this systemic approach. Um we included the girls, of course, because they are part of the family, even if they in that moment they were uh they aren’t with uh living with the families, but we have to focus on the wall, the whole system. So um we um thought that we need an external team. So we created this team, the team of Rivira Volta that worked uh with the families. We work with 10 families because this was um uh pilot project, um, and that 10 families were chosen uh with the the the internal team. Um um that uh because the that families, uh that girls, um the life project of that girls uh was um the reunification. We thought that the better project, the better life project for that girls was the reunification, because there are um lots of girls that are in the in Livramento, um that uh the the project isn’t the reunification because um the system, the the team uh doesn’t uh understand that um the family um can be um secure for that girls, uh can be um minimal conditions of uh security to to that girls be in the family. So we uh worked directly with the internal team, but we were we we had uh different roles, and that was important because families um had to have um a therapeutic um uh relationship with us uh uh with um confidence um trust, sorry, uh with um um a collaboration uh approach. Um they work with us and we work with them. We are not teaching anything, we are uh sharing and we are listening to them, listen about um their knowledge because they have knowledge, lots of knowledge. It’s a different kind of knowledge, it’s uh knowledge learned in different contexts, but they have knowledge. So um this help us to work um with them uh at with this uh approach, with this collaboration approach. Uh and that was a very important point of this project. The other point, uh, very important point was reflection. We have um to have to be all the time reflecting about the um the the way we are conducting the project because uh of course we didn’t uh invent anything. This project wasn’t new uh in their um approaches, um, in their basis, because we had lots of information of the previous projects, but this one we wanted that um was adapted specifically to this context, and that was new because we had to think about the kind of families we had, we had the kind of context that families uh were, and we have to um think about uh the possibilities, but uh all the time we had to adjust what we were doing so we uh reflect lots with the internal team, uh we reflect um uh within the team uh of Vina Volta, we reflect with our supervisors. We have um um a supervisor, uh Patrick, um and um we have some experts of Portugal that uh helped us to reflect. And the reflection was um a base point of this project.

Colby: 18:29

It uh the way you describe it, Maria. Sorry, I can edit that bit out.

Adriana: 18:37

I am I am Maria, I am Maria. Adriana Maria is my name, so you are you are good.

Colby: 18:45

I it I know it’s I’ve just got I I got that stuck in my head at some point, and I’m not sure how, but yeah, I’m pleased to hear that it is, you know, one of one of your names. Um anyway, what what I was gonna say is that listening to you, it it sounds like there were there were those two key elements. It was it was very much a reflective project and a reflective process that was happening, and I can imagine one in which um you didn’t see birth parents as um how would I put it you didn’t you didn’t see them as non-experts in their own life. If I yeah, you rather you saw them, you met them where they were where they are, yeah, and you collaborated with them to open up possibility new possibilities for them in their life. And it strikes me that it was it’s it’s a very respectful approach to the birth parents. Um child protection systems um often struggle to help birth parents feel restricted through respected through um the process and a child’s journey through care. So it was a very as I’m listening to it, it was very respectful, it was very collaborative. Um you were attempting to change the course of the family’s trajectory as yeah. Um and part of that was um about fostering healthy connections with with their with their girls, with their girls in Livermento. Yeah, and you you mentioned that there was a a reflective process, perhaps with with reflective supervision with Patrick Tomlinson as well as um within the Tomlinson. Yes. Perhaps um tell me what you think was the importance of it being a reflective project and there being that reflective supervision that occurred.

Adriana: 21:18

Uh this reflection uh as some um points, uh some main points. Um in one uh one hand we had the reflection about the cases. We had to think about the specific cases, um, the ten families that we were working. Um and we thought about their um characteristics, um uh we construct um systemic uh hypotheses about what was happening, about uh uh their pathways, the previous pathways, and the the strengths and the fragilities. We uh thought about this, and we use um uh an instrument that was uh that it was created by um um a Portuguese um teacher and and and um um Madalena Larcan um that is um in Portuguese is Imias, um that helped us to have a um a world vision about the the conditions of the family. Um and um this kind of reflection helped us to uh work directly with the families uh and use the right strategies, the right uh strategies, what we thought was the right strategies, um, improve dynamics, uh etc. And there was another kind of reflection that helps us to think about the project, the the phases of the project, the number of the sessions, the um the main strategies that we can we could use in the um in uh each phase of the project. Um and this was um uh a kind of reflection that we have with uh with Patrick, but also with the other experts, um, the design of the project. Uh that’s what what I I mean. Uh and uh a third um group, I can uh of uh of sessions of reflection was about ourselves because we thought that the team um uh had to reflect about um about um we we have to to reflect about ourselves as professionals and as persons. Um we have to uh reflect about our values, our uh vision of what is a family, because uh our um our core um visions of what is life. Um and we we did um um um some um exercises um of reflection about ourselves that help us to um to um to improve our competences, personal competences, social competences, and uh therapeutical competences that um we believe uh help a profession to work better with the families. Um Patrick uh said once that the the way we behave with each other as a team will model the way uh the families will behave with the um within them themselves and within us because they are always like like a child uh a child um when we have a child is always observing the parents, um the families are always observing us as a team, as a person. So we have to improve ourselves as a profession, professionals to uh do a better job with them, um, but also to model um the uh some things that we believe that will help to construct um healthier relationships. If we model that healthier uh relationships with the family, the family maybe will um um can um build that healthier relationships within the elements. I don’t know if I explain myself well, but very well. These are three um parts of reflection.

Colby: 25:48

So I’ll I’ll tell you what I what I took from that, which was that there is there’s the reflection on the family and their circumstances and their needs. There’s the reflection on the project. So it starts off uh as a project with I’m I’m guessing with with a certain with certain understandings and certain processes, but they’re always subject to review and and and following a different path. And that fits nicely in the definition of Rivera Volto, as you talked about, you know, that there’s it’s a cry it’s not set in stone, it it’s not just the families we’re wanting to um go to help to go in, have choices about uh other directions that they can go in. The project itself can develop and grow. And and and again, it this there’s this link, as you say, between you you put it about how we uh as how we interact with a team model something for the families about how you how you interact. But I also but but you were it was like you were all on the same voyage of discovery, you were all learning, developing changing path, perhaps. And and the third element of of the reflection was in in reflective supervision and thinking about your own experience of the work and your own values, your own thinking about family, what is a family, parenting, and you were being more consciously aware of biases, I guess, or or the and blind spots, but but you were more self-aware, um, more able to think about your own experience of the work. You’re to to approach the work in a very conscious, deliberate thinking way. Which I can see again is something that we you you you weren’t necessarily telling the parents how they had to be, what they had to do. You were what you were modeling uh is a different approach to life, and you were modeling that individually, collectively, and relationally with the families.

Adriana: 28:48

The the the idea of giving them more choices to choose, but uh in the end, uh the ones who choose are them, not us. They did they don’t do what we say it’s right because we don’t know what is right, um we know what is um what the the science tells us that is wrong, and we share with them the consequences, but uh in the end they um they choose what is right for them, and sometimes and and happened this uh in this project, sometimes they choose um not to be all the time with their girls because they understand that they haven’t uh conditions to that. That and that happened uh in some of the families. Um in the end of projects, uh maybe the the in the at the beginning the the idea was the reunification, the the whole reunification. In the end, uh some of the families understand uh understood that um um the old reunification wasn’t the the the better outcome. we have a partial reunifications. The girls go to the family at the weekends and they stay at Livermento um in the the the rest of the days or they go to the family um some days or uh half of the week and they stay at livramento uh um for some days and this was um a better outcome because uh the the intensity of the the the relationship um make our uh that relationship healthier because they don’t didn’t struggle with uh so many challenges daily challenges and um this conscience that would the the um the parents um um gained uh was uh one of the for me was one of the more um beautiful uh goals that we achieved because um the change the the the the the changes are important uh but the self-conscience uh the self-monetrization the self-conscience the self-knowledge about ourselves uh that can help us to choose what we want um was one of the most beautiful uh goals that we achieved um this um when we we thought uh in this project we thought about uh some uh main principles we wanted to to um to apply one of them uh was auto chip the auto chip is very important for us because uh when we are um when we have um we have this power of choose uh and we choose our pathway uh and we um have this how to chip um then we are um pacified with our choices and with what have happened with in in our lives but when we uh um feel that uh the the context um um um robbed us uh degrees of freedom we are not good and it this was very important for us yeah yeah there was one word that you said that i i i didn’t quite get but what i’m understanding you’re saying is that it was and this is in when child protection authorities become involved with families it’s a it’s an incredibly disempowering experience for them and though families may already be struggling the child protection the child the intervention the intervention to keep children safe often enough maybe almost universally further disempowers the family because it’s a state intervention we we we we are going to take the children into our care for a period of time because we believe that you can’t do that and that’s an incredibly disempowering uh and and parents don’t give a good account of themselves in those circumstances they’re not they’re not they’re not they often struggle to relate to child protection authorities uh in a skillful thinking way yeah they they’re more reactive and defensive because they’re hurt yeah and what one of the concepts that we talk about on this podcast fairly regularly of late is is the concept of containment and containment being the the relationship that um that we develop with people whereby and it’s a bit like a supervisory it’s a bit like lots of relationships it’s like the parent-child relationship it’s like a a a mentor or supervisory relationship but one of the core um component or aspects of um containment is this idea that when you’re interacting with someone they can share with you their most overwhelming experiences fears sadnesses and that you can then feed it back to them in a way that is more manageable for them yeah you can help them so in that doing so you can help you help families make sense of process and make sense of the experience that they’ve had now why all this is important is because of something else that you said which was um that one of the outcomes of the project was that what that you that was you loved the most was that parents were able to think about what was the best part.

Colby: 35:17

Yeah so a containing relationship is a relationship that helps people to be able to manage difficult overwhelming situations and and and be able to then think about what is the most appropriate path.

Adriana: 35:38

Yeah so that I mean that’s as you say it’s beautiful that that families were able to think about what was best for them for their girls and for themselves and and be able to make decisions along those lines a very a very good outcome yeah Adriana I was wondering um you said that there you you referenced that there’d been previous projects but why why did this why do you think this project needed to be done as a you know at when it was done and how it was done because um this projects was uh we did this project within the residential care home um there are other services in Portugal um that work with reunification but um uh they are um based in CAFAP um the centers of family support that uh do different kinds of of of work they work with the families um when the children are within the families they work with the families that the parents are divorced and they have to um manage the the the the con the connections and the contacts within the the the two progenitors um and they work within the reunification um but they are more uh general uh they work quite well but they are more general and we wanted a project a team that worked specifically uh within the the residential care home uh a work uh a team that works specifically with this within this context uh a team that work um very closely uh within the the the another the the other team that that um work with the girls um and uh we thought that uh this kind of project could be uh uh different from the um the other services that are um being doing in portugal because um they um serve a more um um more uh communication that is more um um close uh that’s can that can we can uh work the two teams can work uh directly daily uh and uh the the the attention we give to the families to the girls to these dynamics could be more um more specific yeah it it sounds like it was an integrated project integrated between where the families were at where the girls and where the girls were at right as opposed to uh yeah you know the girls live here and the families live here and there’s a service over here um there was much more integration between the three yeah yeah yeah but do you recall any particularly significant challenges that you you faced in um in delivering on this project and its aims yes um some of the challenges was uh i i I tell you uh um a while um was the we have to reflect about the the um the path of the the the project we have to um do some corrections to the number of sessions dynamics the strategies that was uh some of the challenge but another challenge that i didn’t uh talk about um yet was the what i i i don’t know if i can explain myself but what we um called the time of the family uh and the time of the children um these two times uh weren’t always the same uh the same compass um because we know the time of the of a child is very short they just have a window of a window of opportunity to to develop some kind of competencies um and we have to rush um our our intervention with the children because they don’t have time that kind of time uh they have lots of time in life but they don’t have that kind of time of to develop some um some some competences and um and the time of the family uh the time of the um the adults is a different kind of time and sometimes um we know that the fair conditions for an adult to develop is here two years because they have to have time to think to reflect to talk about to uh experience experience some different kinds of uh um of uh circumstances of uh um of um um situation situations uh to change but the time that the that girls their children have isn’t one year two years three years and this this compass uh between the two times was a challenge for us because sometimes we had to take difficult um decisions um with the parents and the um with the the internal team because the two times don’t don’t don’t match um and the the parents deserve this fair time but the girls didn’t have that time um and this this is a very for me as a professional this is one of the greatest um challenges of interventions because sometimes this um make me I don’t know if I can use this word but we are persons that this make me sad because I I I I realize that sometimes we cannot achieve all goals we cannot achieve all outcomes we have to choose between what is the better outcome for a children um and what is a better outcome for an adult and for the whole family that have this time too I didn’t know if I I explained myself but this is one for me one of the greatest challenges of the project.

Colby: 42:28

Yeah I won’t repeat what you said but um it did come through very clearly what you were what you were basically saying was that um the children the girls and their families were out of sync out of synchrony in I guess we would just say out of sync in terms of where they’re at in their development yeah and um and sometimes to I guess uh for the parents to get to that place where they are the best versions of themselves as parents is is is going to take time longer than the length of I guess a project like Rivera Volta.

Adriana: 43:13

Yeah and I I was wondering while you were talking about it Adriana um about the role the role of supervision the role of the reflective supervision in terms of um coming to understand that and and whether there are other particular um insights important insights that were gained as a result of or uh as a product of that reflective supervision process um the the role of supervision um I guess it uh has uh two main goals and we we get in love a lot with supervision because our supervisors uh have um a different experience and a larger experience of course so they can give us different inputs um about the design of the of the project about the um the um the conditions and um the hypothesis of the uh of of cases uh and that was very important for us because sometimes we are not uh um we are not uh um seeing something uh that they they they they give us a different input and we can we could uh change our vision of what was happening uh within the family but um the supervision uh especially the supervision with patrick because it was um more um personal uh the the our uh the the the the other team that helped us uh help us more with the the reflection of cases or um and the with the the design of the project but patrick helped us to reflect um in a more personal way and it was very important for us to give us this self-conscious of our resonances uh of what was happening with us as persons and as professionals that were uh that were uh facilitating or that were not facilitating the work that we were doing with the families and that was important very important for us as a team um for me as a as a profession but for us as a team we were three uh three psychologists if i i didn’t say that um but uh was very important for us because we could um understand sometimes that some resonances about our visions about life about our visions of our preferred visions of about families about life about parents um our expectations about what we wanted to uh to achieve because sometimes we we work so hard with the families that we sometimes I think we we we become uh in in certain way part of the family uh and that take us take us off the therapeutic um our in some way take us the therapeutic um um capacity and uh and the the supervision help us to to be with the family but um um without losing this therapeutic capacity i you understand what i mean yeah it it it’s about i mean i would say it’s about being able to think about the circumstances of the family in a i guess i we would say a metacognitive way but it’s really um it’s it’s about being one step removed may maintaining a position one step removed and observing the goings on of the family but also observing what’s hap where our own interactions with the family our own and and where we where we sit in this dynamic with the family so I think that yeah the role of supervision there as as I understood it was that it helped you maintain perspective about the family to help maintain perspective about your your own part of that dynamic with the family that working dynamic yeah and um I mean we I think one a theme of this podcast Adriana is about supervision and the the absolute importance of it that it it’s that it’s so critical to work in complex um endeavors like this um where that that it where it’s quite confronting for us and it also can really tug on the the the emotional heartstrings we would say like it it yeah it’s so so yeah supervision I think is vital and in particular as you describe it it the fact that it in it doesn’t necessarily have to give you all the answers it it it just needs to help you be able to think yeah and in the same way like we do with the families.

Colby: 49:14

That’s exactly what I was going to say we don’t have to tell the families exactly how to live their life or they should be living their life or or what all the answers are. In fact uh another theme of this podcast has been I don’t know or another another element of the discussions has been this idea that we don’t have to know everything. We don’t have to know all the answers when we admit that we don’t know then we create a space where you can have a meaningful conversation and work things out with people. And that’s when you’re doing that with your colleagues and with your clients that’s such a respectful way of of conducting that interaction and I could and if you did nothing else treating your those pet those families with respect yeah would change their life course to some degree just treating them with respect treating them as partners in an endeavor in a journey treating them as people of worth my own apart from my my big interest in attachment uh Adriana my other a big interest at the moment is or has been uh for a long time is in self-worth and and I think all therapeutic endeavour that improves self-worth will bear some pretty good outcomes for people because the alternative to self-worth is worthlessness and people make really poor decisions about their life when they feel worthless.

Adriana: 51:18

You talked about over the um the course of the project um your own thoughts changed the project changed um but in our pre-meet when we when we met beforehand you you talked about how your own thinking changed over the course of this project um I wonder if you could tell us a little bit more about that what changed in your thinking mostly um I think that when we started the project we thought that we were working with the families to the reunification to the wall reunification um and um we um uh designed a project with the um a certain number of phases that uh was um was uh implemented or will be implemented with that uh uh order uh and then at the end the the the the outcome was the reunification i guess it’s um when i think about that uh in risk in um looking um back i i think that uh we have a a kind of i uh idealistic view about uh uh about this and can i can i just jump in and say that’s a very can I just jump in and say that’s a very much a psychologist way of doing things yeah very strands and all of and you were three psychologists yes yes yes yeah yeah yeah I I agree with you um and and it was um yes a beautiful and idealistic view about the the the things but when we were um um implementing the project we started to think that reunification can be a more um a less strict uh concept um because we we started to think about healthy relationships more than reunification yes reunification is important and maybe it will be an outcome in some um situations but the most important uh most important thing that we could work with the families was working uh within the the healthier relationship relationships between them and then we thought and we reflect lots about what is a healthy relationship we did um lots of exercise um um in the context of supervision and uh then with the uh with the families uh thinking about what is a healthy relationship what that means what mean these concept what uh includes a healthy relationship and at the end uh um for us the better outcomes was when the the the families gain this um self-conscious again um uh of what is a healthy relationship and um within their specific family uh what is a healthy um how can we operationalize a healthy relationship sometimes a healthy relationship a wealthier relationship in that family was uh the girl um go uh to the family again and live uh with them and uh we have a total real uh reunification sometimes the outcome the better outcome for a healthy relationship was the girl stay at livramento start study um for more years uh and go at the weekends to the family and that was uh a um a good outcome for a better for a healthier relationship so that changed that idealistic view of the the the phases the orders um the number of the sessions uh the a clean project very uh very um very tidy project i i guess um that that change in our head um and the um the the concept of healthy relationship uh become more important i think that was the great um change in my mind in our mind yeah wonderful wonderful outcomes um of course um from from my perspective um if you know that the a a really terrific outcome as you you’ve talked about it is um these best connections the best possible connections at the at the time um that were possible that that certainly also though um that um that capacity to think and reflect on what what was a good outcome for for them as a family yeah I think that that’s that’s remarkable because um in my own experience um the way in which parents feel like they are treated in child protection matters then they become they can the that treatment that disempowerment can make them really struggle to be able to think about what’s in the best interest of their children yeah they become much more inward focused so yeah so the you know being able to achieve that outcome is is remarkable and well done do you think there’ll be further projects like this um either with livramento or or um um in Portugal more generally we want to uh replicate the project um maybe first uh to Libramento um so we can uh uh have more um uh more specific data um because uh like I said it was a a pilot project and we was um we thought a lot about uh how we can uh implement the project and at the end we feel that we we need to start again to do some things differently um to um um to see if uh how what we thought previously uh will have different uh um outcomes um but we don’t know yet if um it will be possible yeah you had my understanding is you had funding you had some uh external funding for the project as well is that right yeah yeah yeah it was like um bp like aisha yeah it was uh an external fund an external yeah like it’s a bank oh it’s a bank yeah yeah yeah so it’s like um almost I’m thinking philanthropic but it’s not not that’s not the right word um but it it’s it’s like social funding I guess a bank yeah yeah a bank uh yeah okay so that have a bank that have a project of social funding yes it’s like that yeah yeah so if you did a project again you would you would you you would take on all of this learning from this pilot project and you would you would um start in a different place I guess um yeah yeah but do you do you I I’m interested to know whether you it would there would be a different outcome to the one that you achieve that you would be looking for maybe we start um because when we realize this kind of uh of uh things i i said to you uh we are at the middle of the project maybe if we start from the beginning we have uh more time to do things like we thought um of course the guidelines of the phases of a project the number of the sessions the stretches the dynamics these are always uh uh this is um all uh important things we have to have that we have to have limits we have to have guidelines because we cannot live and this is this is true for everything in life we cannot live without limits and without guidelines but um if we start with this vision that the the better outcome is the healthier relationship not the to respond to the expectations of a system that wanted to uh on off um answer that oh oh we have uh reunification or we don’t have a reunification uh this black and white response um maybe we can have more time to um do things with families differently and maybe we can go for um go further um in the outcomes uh in the the results um and another thing i think is very important in the in in future projects is the um this reflect reflection about ourselves as a professionals as professionals because i think this uh was um a very important point of this project um of course um we know from the for our formation uh based formation that uh we have to have um professional skills uh therapeutical skills but we forgot lots of the a lot of times um of uh develop our personal skills uh as persons and when we are in uh with the families uh with persons we are the professionals of course but we are the persons too um and we cannot uh forget that our resonances uh can um have um can limitate us if it we don’t have um the a self-conscious or can be um very important uh um tools to work with the families because we know uh um who we are i think that’s very important in enough in future projects of this nature

Colby:

yeah well i i really hope that there are future projects of this nature i hope you get an opportunity to um put into practice some of these key learnings um that you you that you made from this pilot project but i i guess i i think that the the outcomes that you achieved are are really good outcomes anyway so that you the any subsequent projects the outcomes are gonna be that you’re going to look for are going to be very similar these best most healthy relationships between the children and their families i would add um growing um empowerment in the birth plan in amongst the birth families growing their sense of their own worth growing their sense of their own uh importance in the lives of their girls or their children um I would add um achieving an outcome where parents are able to truly reflect on what is in the best interest of their children which is really quite different to the circumstances in which um child protection authorities place children away from parents so I think there’s some all of those things are such worthy outcomes for a project like this um I I wouldn’t change the outcomes with the subsequent project you might change the process but I think the I think the outcomes are great and um thank you very much for coming on and um um english is not your your your first language obviously so um very brave of you to come on and um communicate with uh uh with uh an English uh podcast in this or English speaking podcast in this way as we mentioned earlier my Portuguese is nothing like your your command of English I know two things in Portuguese so thank you again.

Adriana

it was it was my pleasure Colby very thankful for for the invite

Building Trauma-Responsive Care – A podcast interview with Richard Cross

What if “care for the carers” is the real key to healing children? Richard Cross unpacks attachment, containment, and why residential care isn’t always a last resort.

Why caring for carers is the first step to healing children

The conversation with Richard Cross traces a clear through-line from first principles of attachment to the practical, daily realities of caring for children who have lived through repeated adversity. The central idea is disarmingly simple: care for the carers as deliberately as you intend to care for the children. When organisations build genuine containment for staff—through reflective supervision, stable leadership, and shared language—adults think more clearly, tolerate uncertainty longer, and respond more humanely. This is not abstract. It shows up in fewer reactive decisions, more patient attunement, and a culture where difficult feelings are metabolised rather than acted out. Richard’s pathway is parallel by design: a staff pathway that mirrors what we want adults to offer children—holding, reflection, and growth—so that therapeutic care becomes a living experience rather than a manualised aspiration.

This lens also reframes how we choose care environments. There’s a prevalent belief that family is always best, and that residential care is an option of last resort. Richard challenges this. For some children—especially those phobic of family life due to traumatic family histories—early, high-quality residential care is the right first option. It offers increased containment, predictable routines, consistent relational responses, and an integrated team that can share the emotional load without burning out a single carer. Used early and well, residential care is not a cul-de-sac. It can be a structured bridge that shortens the overall care journey, stabilises education, restores trust, and improves placement matching into foster care when the child is ready. The cost argument fades when we look beyond a single year and count the human and financial toll of repeated breakdowns.

Translating theory into practice depends on leadership. Trauma-informed care is not a leaflet or a one-off training day; it is a culture choice repeated under stress. Richard starts with directors and senior managers, setting an honest expectation of a long journey. Leaders must protect time for reflection, model transparent communication, and respond to crises without abandoning the principles that keep the system humane. Shared language is the glue—terms like containment, emotional holding, thinking-not-acting, and amber flag meetings give teams a way to notice patterns, signal risk, and convene quickly to think together. Staff need spaces to explore triggers, write safety plans for themselves, and acknowledge that not knowing is often the wisest starting point. Tolerating uncertainty creates room for curiosity about what a child’s behaviour is communicating, rather than rushing into control strategies that escalate distress.

Integration across services magnifies healing. When residential homes, foster services, schools, and clinical teams all use the same concepts and responses, children experience adults as consistent and coordinated. Anxiety drops when staff don’t contradict each other, and when ideas flow freely across settings. Practical structures make this real: cross-service supervision, shared formulations, and “amber flag” meetings anyone can call when pressure rises. These routines stop fragmentation before it sets in and keep the system relational. The message to commissioners is equally clear: bring psychologists into placement planning, invest earlier rather than later, and track outcomes credibly so trust grows. Evidence from practice shows that the right residential intervention can reduce total time in high-intensity care, improve education continuity, and increase the success of subsequent family placements.

Mentorship underpins all of it. Richard’s story threads through good governors, supervisors, and collaborators—people who stood at his shoulder while he learned to hold complexity without panic. That’s the same stance we need for staff stepping into tough roles, and for children learning that adults can be steady, honest, and kind. The north star remains attachment: safety, proximity, and reliable responses that let minds turn back on. When organisations embody that for staff, staff can embody it for children. That is how cultures change, how placement breakdowns slow, and how healing becomes less about slogans and more about daily practice that holds firm when it matters most.

Listen here:

Watch here:


About Richard:

Richard is a UK Registered Psychotherapist and Child Psychotherapist.

His career for over 30 years has focused on working with relational approaches in areas associated with attachment, trauma and dissociation.

Richard’s early career was focused on developing relationally based treatments within correctional environments to reduce recidivism, as well as managing democratic prison-based Therapeutic Communities for high-risk adult life-sentenced offenders (HMP Dovegate, England).

Richard collaborated with Sandra Bloom to introduce the Sanctuary Model to the UK in 2004.

Since then, Richard has developed an interest in trauma-responsive models and continued his focus on Therapeutic Communities, exploring how to bring these aspects to life in organisational cultures. One example is a multi-component approach called ATIC (Attachment and Trauma-Informed Care), which is now harnessed across multiple residential child care homes. 

Richard is actively involved in research and innovation, and he also provides consultancy services to organisations, and training to qualified mental health professionals. 

Richard is Director of Clinical Services at Five Rivers Child Care & Midhurst Children’s Therapeutic Services, where he leads teams of psychologists and psychotherapists. He is also a Fellow and Faculty member of the International Society for Trauma and Dissociation, and serves as a trustee of the Bowlby Centre in London and The Consortium of Therapeutic Communities (TCTC).


Related Podcasts:

If you liked the conversation with Richard, you may also like:

My Interview with Patricia Sheridan of Moore House:

You may also like my conversation with Dr Kevin Gallagher:


Transcript:

Colby: 0:00

Welcome to the Secure Start Podcast.

Richard: 0:03

There’s something about having a really good mentor, having a good individual who can create the space for you to think, grow, and develop and wrestle with some of these tensions and unknown elements that can often come around in the world. It’d be great if you could put an old head on your own shoulders, but the reality is that that can never be the case. So we need to go through this. Through this process of learning. It’s that experience that we have someone there that’s going to stand by us through that process of learning, through that process of growth. It’s so reassuring, and we don’t want to care for the staff equally as much as we do the children. We often see the graduates of within the home having other children in mind. I speak to leadership and management, but what’s that going to mean in terms of the leadership style in the organisation and the culture that’s going to permit staff to be able to move to a place where we can truly use the structures and attachment to twelve and form. And we start to think, to learn, to grow, to develop. But if people think twelve and four care to be responsive is easy. It’s not. To be able to deliver this and to be able to do it, so it’s created as a living experience for the staff and a direct experience for the children. It takes a lot of courage and bravery because people need to go and think about hearings and would not really think of it. Foster care can be highly effective for those children who have anaphobic about family living. You know, the great thing at the moment is that five of us is changed caring for over a thousand children, and then the much of it those children are in foster care. Very happy, really good outcomes, you know, great foster parents, you know, doing great work. But there is a group of children and young people that are still the BO them to identify when residential the residential environment is the environment that’s best for them.

Colby: 2:25

Welcome to the Secure Start Podcast. I’m Colby Pearce, and joining me for this episode is a leader in therapeutic and social care in the UK who has a particular focus these days on supporting those whose therapeutic task is to support children in need. Before I introduce my guest, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Richard Cross. Richard is a UK registered psychotherapist and child psychotherapist. His career for over 30 years has focused on working with relational approaches in areas associated with attachment, trauma, and dissociation. Richard’s early career was focused on developing relationally based treatments within correctional environments to reduce recidivism, as well as managing democratic prison-based therapeutic communities for high-risk adult life sentenced offenders. Richard collaborated with Sandra Bloom to introduce the Sanctuary Model in the UK in 2004. Since then, Richard has developed an interest in trauma-responsive models and continued his focus on therapeutic communities, exploring how to bring these aspects to life in organisational cultures. One example is a multi-component approach called Attic, Attachment and Trauma Informed Care, which is now harnessed across multiple residential childcare homes. Richard is actively involved in research and innovation, and he also provides consultancy services to organisations and training to qualified mental health professionals. Richard is Director of Clinical Services at Five Rivers Childcare and Midhurst Children’s Therapeutic Services, where he leads teams of psychologists and psychotherapists. He is also a fellow and faculty member of the International Society for Trauma and Dissociation and serves as a trustee of the Balby Centre in London and the Consortium of Therapeutic Communities. Welcome, Richard.

Richard: 5:18

Thank you. Thank you so much, Colby, for that very warm welcome. And it’s really good to be here.

Colby: 5:24

Yeah, and look, it’s lovely to have you and thank goodness for the technology. Otherwise, uh be coming from a different uh well, I’m in the future for you, um, because I’m later in the same day. Um, and and also this technology uh allows me to sound very professional in the opening, even uh if you had to sit through a couple of uh blooper worthy moments there. Now, Richard, is there anything um that you’d like to add to that um that short bio I just uh gave of you?

Richard: 6:01

No, naturally, that’s that was that was very kind for you to share about a little bit about my developmental work history there. Uh but naturally it can’t cover off uh everybody that’s been really supportive of the thinking and innovation that I’ve had the privilege to do because often it takes organizations and systems a leap of faith to consider doing something something new or innovative.

Colby: 6:32

So yeah. Yeah, well, I I want to I do want to um talk to you as we go through about um about individuals, organizations that that that have um uh been influential, I guess, in in uh your career to this point. But I guess I’m wondering in the first instance, maybe if you can tell us a little bit about how you got into this um this space, this space. Uh you might even uh have some other words to describe the space you occupy uh in your work.

Richard: 7:11

Yeah, it’s fascinating when we end up at a destination. We often think about how did we get here, and I think for many people that getting gets involved in thinking about how to supporting children and young people, often there’s a real benefit to think about port supports being our motivators uh to engage in the task, and I’ll sometimes even help the care staff and the people that I support to really think about joining the dots around us. Uh personally uh yeah, you know, I had uh I think one of the driving forces was thinking about the key significant peoples in my early development that supported me through what wasn’t uh uh a particularly easy time coming into the world and uh starting starting off in life, and those experiences really stuck with me. So when I uh left the military in uh 1991, I left the services uh the Navy. I thought, what is it I’m gonna do? And for some unconscious reason, I I ended up working in young offenders. That was my first sort of task. That started off as a prison officer. Uh but very quickly within I think it was six months, I had this really supportive governor, uh, somebody called Dan Gunn, who uh MBE who uh supported me to go on my journey to become first qualified in psychology, but then start up my route to become a psychotherapist over the over the preceding 12 years and get some, you know, and then I got involved in the programs and the like. But yeah, so yeah, there’s there’s uh I often reflect on how I ended up, but there was something that was driving me to think about understanding the needs of children and young people. Uh even back then, it was thinking, thinking be sort of beyond what the label was back then, back in the 91 when I first joined the young offenders. It was all about the young person who committed a certain offense, which which is important. But quite early on, I was thinking, what is it that we need to do to think about what happened to this young person? What was the drivers, what was the antecedents for them to end up in their journey to end up in the young offenders? So yeah, that was that’s a little bit about my early embryonic sort of foray into the work.

Colby: 10:10

Aye, aye. And um uh was is there through your um uh your career since then, you’ve you you hinted at before that there’s been individuals and organizations, I guess, that have been willing to give give things a go or give give your ideas and innovations a go. I’m really excited to have you on because um I said the magic word when I in your bio, uh, which was bulby. And uh I think I think early on in each podcast, I I tend to ask people um about what theoretical orientations um uh influence their work. And I’ve been waiting for someone who who to uh who obviously um has drawn on attachment theory um probably similarly, uh if not uh more than I have done in my own career.

Richard: 11:08

Yeah, John John Bowlby and the subsequent pioneers. Uh because often thinking has its origins, and hopefully then there’s there’s others that can come after and pick up the bat and uh and carry on these these areas of development and thinking, and just as John Bowby’s uh theory is and uh and all uh and also pioneers about the social mind as well. Uh Colin Trif Island, for instance, uh there’s there’s been so many pioneers who who who create idea. Uh so John Balby was a very significant influence in my early war. That’s in part that was why I chose to go and they support places like the Balby Centre in London, but also thinking about how that relational aspect about how it can be applied not only to the practitioners themselves, thinking about their relational aspects in the work and the therapeutic task, but also thinking about the tasks with the child or the young person. Yeah, it’s very important, and I think the whole notion that John Bowlby brought, and I can remember watching his very last interview that was filmed, he uh he often said he had a regret about not incorporating as much as he wanted around the whole notion of trauma. He did move the theory away from the fan this notion of fantasy into the reality, but he had this element uh in his last interview with Peter was saying that there’s so much we need to do in terms of hearing what the children are bringing to us and and understanding that context in the relation of adversity. Uh so yeah, John Bowlby is a very influential person, but so so has been the people that I’ve had the privilege to work with. Uh so I can remember back in uh 2003 I was presenting at a conference in Scotland, uh, and at that time it was presenting on attachment, it was called broken bonds. Uh and in the audience was somebody called Sandra Bloom. And I’m fascinated when we’re passed cross, just like we’ll pass across in today, Colby. Uh when I pass cross with like-minded people, it can often create an energy to think about how we can collaborate and work together. So that was a significant experience for me because I was speaking about things like essays, the importance of the therapeutic relationship within residential childcare. And some of these concepts back then, because that was before trauma informed ideas were in the UK in a big way, it seems to just have become massive like overnight. But in the audience was Sandra who had uh developed this model, and it was great to be able to collaborate with her uh and and and bring that to the UK, which was great.

Colby: 14:32

And that was the sanctuary model.

Richard: 14:34

That was a sanctuary model, and I suppose at that moment, 2004, that had been after I’d my path had crossed with with uh someone called Roland Woodward who uh developed a democratic prison-based TC called HMP Dovegate, and he gave me the opportunity of being the therapy manager for a 40 40-bed therapeutic community. And I wish I could bottle experiences sometime to to give people an experience because to be able to work and manage a team in a therapeutic community for a period of time uh and embody principles like containment and management of anxiety and start to understand how these ways of working can be really effective in turning people’s lives around. Uh it would be because sometimes I feel it’s really hard for people to understand how cultures need to be in a live and breathing way, unless they’ve experienced it. You know, I used to say have faith in the process, uh but that can be difficult if you you haven’t experienced what a process is. And uh I’m going to say thank you for like to roll in because he was there’s something about having a really good mentor, having a good individual who can uh create the space for you to think grow and develop and wrestle with some of these uh these tensions and unknown elements that can often come around in the work. Uh yeah, there’s so many people I could actually say thank you to, you know. There’s I’m sure everybody is that what’s in this field, you know. We’ve like we’ve often had somebody, I’m gonna say something about Bulby here. Uh we’ve often had somebody that’s been at our shoulder that can help and support us in our work, particularly in the early, you know, the early foundational stages of our growth into either being clinicians or therapeutic residential practitioners. We’ve often had somebody at our shoulder that’s that’s embodied that confidence to then go through the professional maturation process, as I call it, to get to a point we can feel more comfortable in the task.

Colby: 17:03

I’ve I’ve I’ve kind of referred to it when previous guests have brought it up as the importance of had people who have confidence in us until we have confidence in ourselves.

Richard: 17:16

That’s that’s such a nice way of putting that, you know, that whole notion that uh and I think this is what children and young people need, you know, this this intentionality that we believe in someone, it’s it’s uh it’s often the unspoken though. It’s like it’s that experience that we have someone there that is going to stand by us through that process of learning, through that process of growth. Uh it’s so reassuring, and and it can automatically reduce anxiety because often that is that’s the critical element that I feel that I’m day-to-day. It’s like it’s my day-to-day task almost of being the being the processor of anxiety from like for staff, creating spaces where they can sit and gain their confidence and tolerate uncertainty and uh yeah, develop that understanding. That’s a nice, very nice way to put it, Colby.

Colby: 18:17

Yeah, well, thank you. I I I had these moments every now and then, but um I I’d forgotten about it until you were talking just then. But um uh you I mean, you’re obvious you were also talking about containment when you were talking about holding on to and and processing other people’s anxiety. So I I sense that containment theory and perhaps the work of Beyond has also uh been of some um well thank you.

Richard: 18:46

Yeah, I’ve I was I was so lucky I had a supervisor for a long time called Bob Hinchelwood. Uh he’s a professor and he’s a psychoanalyst, and uh often that transfer of knowledge and wisdom. I used to have like my first supervisor used to say uh it’d be great if you could put an old head on young shoulders, but the reality is that that can never be the case. So we need to go through this through this process of learning. So yeah, Wilfred Beyond, he was uh when I got involved in therapeutic community work, I used to prolifically read the texts about the origins of TCs, you know, Northfield experiments, you know, thinking about how Beyond, Tom Main, uh Maxwell Jones. I I really like his ideas of the social, the social environment as well. Uh there’s all these active ingredients and knowledge that people have people have identified and brought that we can think about bringing to life, and there’s often interconnections as we know, so so Beyond’s work on containment is really connected as well to Donald Winnicott and that notion of emotional holding, as Winnicott called it. And Winnicott naturally worked with Barber Docker Drysdale. So sometimes when we look, you know how we’re talking about people’s past crossing. Often, often there is the crossing and history of uh how knowledge is then translated from one to another. So, yeah, containment, emotional holding, thinking about how we can use the day-to-day environment effectively for the therapeutic task and all that’s been the foundation of my work, yeah, for many years.

Colby: 20:43

And what one of the things that I often say about Balby is that he was not insular or siloed in it, you know, in the way that so many can be. Um you know, in his time and and and more recently, he was drawing on work from other areas of endeavour and integrating it into attachment theory. So attachment theory is an integration in a way of multiple areas of endeavour. Um and I just go off like I’m sorry. No, no, you say, you go ahead.

Richard: 21:20

No, it’s interesting because if you ever, you know, if I don’t know if you’ve ever been to the Taverstock clinic where Bowby was based, uh in London, it’s a you know, it’s it’s still a center of psychoanalytical thinking. But but even back when Bowlby arrived, and often often a new theory when it emerges, it’s there’s often a there’s often a rejection, there’s often a pushback. And I find this is a fascinating dynamic, particularly in work around children, because often children we can be very clear about their histories and why they’re having to get the supports they’re needing, but often just like theories are often struggle with. I think in general, this notion about attachment theory, thinking about how we handle that. There can be a bit of a bit of a wrestle for professional organizations and systems to you know to truly embrace it, to truly understand it and how to translate it in actual direct practice. Uh there’s there’s there’s often a real challenge about walking the talk, as I call it, in the field. And this is natural and normal in terms of human beings, it can be hard to do what we say we’d like to do. Uh so that’s why systems really need to develop approaches that they can tolerate almost the checking out. Are we sticking to where we want to be? Are we you know we’re staying in staying in this position of therapeutic mindedness and relational-based practice, particularly when the stress comes on the system.

Colby: 23:02

Yes.

Richard: 23:12

And sometimes Bowby, I think, had a really difficult time of it. He didn’t think you know, the very you know, the very early stages. Now it’s like one of the widest embraced uh frameworks that’s in the world. But back in the early thing, yeah. Yeah, yeah.

Colby: 23:33

There’s a there’s a lot in there. One of the things that you mentioned it was about it can be difficult to walk the walk sometimes. Yeah, I think I think theories are good if they have good explanatory power and and and they’re easily understood, digested, and and I think you know, for me, from when I first got involved in child protection work, attachment theory and 30 years ago, attachment theory gave me the best way of um helping me with with um understanding the work that I was doing. Just going back to um I liked your your your idea of having a mentor that you know someone that just is there at your shoulder, guiding you in a way, and and I talked about them having having someone that has confidence in you until you have confidence in yourself. And you mentioned too that that that’s essentially something that we we do for the children that we work with. Um and um and I you know I’ve talked about this with previous guests, but I we talk about you know, we want I think a really important aspect of the work is to ensure that the adults have it have this have an experience of being held in mind, an experience of of being looked out for and looked after in a way that we want them to in turn transmit to the child or or to be to be doing with the children it themselves.

Richard: 25:13

Yeah, and that’s that’s that’s that’s part of the model and the thinking that I’ve actually embodied within attachment and trauma-informed care. Because I thought about how to distill quite complex ideas into uh a model which can be easily embraced and understood. And what I created was two parallel pathways, uh one for the staff and one for the children and young people. And basically the parallel pathway is saying we are going to care for the staff equally as much as we do the children because they are the therapeutic agents of change, and it’s like what does what does an adult adult practitioner need in terms of that mentoring, that support, that guidance, supervision? So, yeah, I work through these parallel models, which fascinatingly it then starts to give the practitioners or the carers or the staff the knowledge and the experience to more directly to be able to do this with the children and young people, because not everybody arrives at the therapeutic task having the knowledge, experience, attunement, and the abilities to do the work with the children. So we we really put as much nourishment as we possibly can into the care staff because so my role really and my my clinical services teams are to care for the carers, to do that that you’re describing very eloquently, Kobe, about giving that that that sense of uh togetherness, uh and it’s fascinating because we even see this happening between the children and young people. We we often see group like the graduates of uh within the home having having other children in mind, starting you know, helping and supporting them. So it’s I see the system as everybody, I see the system as the staff, the children, young people, and also the relationships with the two children themselves, and about how they can start to support and think about each other and help each other.

Colby: 27:37

Yeah, you you’re I think the point to make is that if you want to create a healing system, you need to be supporting your staff very well in a in a way that is analogous or closely aligned with, I should say, with with what how you want the staff to um care for the children. And I think you know, when I think about who comes to the work, um and previous guests referred to the the kind of wounded healer, or you know, you all you’ll often you’ll often get people who come to the work who um haven’t had the the best of upbringings themselves. Yeah, and so they don’t they’re not necessarily they they probably come with an idea of what they don’t want to repeat, they don’t want the children to repeat. And it repeat they want to relieve suffering, they don’t want other children to to experience and go through what they’ve gone through. What they maybe um benefit from is is is a form of um reparenting in terms of setting that re resetting the parenting model for them, yeah. And a containing mentor, supervisor, I guess is it it’s an important part of that relationship.

Richard: 29:05

Yeah, and that supervisor relationship needs to needs to create the environment, the you know, the weather system almost about how that uh professional development can take place. Uh because there is there is a process that often goes through for new staff coming into the field, and I used to find this uh even within the prison-based T sort of TC environment, that the first stage is people arrive believing they’re going to be this omni-important saviour for the children and do this sort of change over like married days, you know. They’re gonna be able in some way make uh significant changes quickly, but then often it’s the repeated relational attunement. Attachment over quite a period of time, and that takes sometimes the need to be really resilient and to be aware of our own biologies and responses, and really understand ourselves and our triggers. And that supervisory relationship can hopefully create an environment where staff can have their own uh well-being and safety plans, so they really start to understand themselves, understand their own responses when the therapeutic task gets difficult. Have a space that they can go and talk about how they feel emotionally before this anything gets acted on. So that uh I really like Tom Main’s notion of thinking non-action, being able to create an ability where practitioners can think but not act. Uh naturally, that’s what we want to support the children with as well, to get to a place where they can think and then you know, through this thinking stuff and not have to act through behaviors. But staff need to learn that, staff need to be able to be in the presence of a child and create a space between them and the child that they can do this thinking and understanding so they can do the attachment work, like we know they can, you know, they know what how they can be in their best of selves uh and respond to children.

Colby: 31:29

Yeah, and and of course, containment the idea behind containment theory and what Beyond wrote about that was essentially um we support another person and in doing in doing so we facilitate their capacity to think.

Richard: 31:45

Yeah.

Colby: 31:46

And I think and I think staff staff who are thought of are better equipped to think of others. If you yeah, when you encourage reflection on your own motivations, the reason why you do things, the reason why you you reacted in that way, your blind spots, when when you’re encouraged and supported to do that, then I guess in turn you don’t just jump to the immediate conclusion that children are bad because they’re doing behavior that is not um agreeable, and uh and they should and they need to be disciplined in some way. You there’s a there’s a cart and a horse thing going on here, and I I myself have been across my career guilty of putting the cart before the horse. If the whole if the cart is teaching this is teaching the adults, this is how you um you need to be relate therapeutically or care therapeutically for the children. If that’s your first step, your first move, then I’ve been as guilty of it as probably you know great many people have. But as I’ve gotten older, and you talked about putting an old head on young shoulders. I am hoping the podcast by interviewing very experienced people does help uh new practitioners in the area a bit, accelerate the growth, so to speak. But yeah, you know, the first step needs in in therapeutic endeavor, it’s become much more clear to me over time, needs to be to um needs to be our endeavours to support the staff and contain the staff and facilitate their own reflective capacity.

Richard: 33:33

Yeah. Yeah, there’s there’s someone that sadly passed away recently called Philip, Philip Bromberg, who’s a psychoanalyst, and he’s written written prolifically about working with complex trauma and dissociation. And yeah, his notion is about always being aware to hold us hold a space between you and the other. That like beyond beyond stuff was about being able to create this metabolic, this this said sort of digestion of another’s person’s uh transference or affect or whatever notion we want to consider. But without creating a space to think, hopefully, all structures out there trying to do the therapeutic task, uh hopefully they have a place where it can be protected to do to do that work, as a group, but also individually in supervision. Uh because without that, people can start to get a bit lost in the task.

Colby: 34:40

Well, I think yeah, my view is that they become procedural and and heartless in the sense that there’s you know, the heart is lost from the work because it’s just a cognitive, it’s not even a cognitive exercise, it’s it’s a reflexive approach, you know. Um, there’s not not that thinking. I I am very concerned about child protection systems, like statutory child protection systems, where workers from you know supervisors down to the to to workers um at the coal face are just you know so much under the pump that they don’t have that opportunity to stop and think about the work that they’re doing.

Richard: 35:24

It becomes a paradoxical situation around the whole things around the social care system, is that everybody like I come from the position that everybody are good entities wanting to do the good task, but often the systems be can can become unconsciously uh distracted due to the some of this parallel shift in us, but some of the anxieties, some of the trauma-related challenges, and actually these systems are working with extreme distress, extreme challenges that can often create reactivity in the systems, but like uncannily that we know what can help and sometimes it’s around holding the boundary around the systems and the processes that we know that work because they’re often the things that go out the window of us, sadly. Uh so it’s like trying to know that people are good people, but be able to find ways that we can raise it in the consciousness about what’s happening because people find it really easy to deal with the rational about uh objectives and well, we’re doing great, and but when things become irrational and they become really difficult, there’s a rule, there’s a real challenge for people to consider that, to think about it, and to really tap into what the reality might be going on, so then solutions can be identified. Thought you know, thought like this, thought through relational-based solutions for people, but also families and children.

Colby: 37:09

It’s it’s such an interesting area. I and I wonder about your experience of introducing um maybe new staff or or new organizations, your experience your experience of trying to introduce um this this thing that we’re talking about, where what we how we want the staff to interact with the children, we’ve we’ve got to offer that as an experience for the staff in their in supervision, in mentoring, in yeah, how how does how does that how does that go down, so to speak, when when you try that?

Richard: 37:52

Attachment and trauma-informed care. So it’s a model now that’s uh you know it’s been in five five rivers childcare for a long period of time, but it’s also going into all the organizations outside the five rivers now. And the first thing I’ve the first thing I say to organizations and the leadership, so start the leadership, even right up at the the point of the directors of the organization, because uh I’ll say this is a journey, it’s not uh I’m gonna arrive today and we’re gonna do this intervention and it’s gonna be in place tomorrow. I’m gonna hand out these leaflets, I’m gonna I’m gonna do a bit of training, and then all of a sudden, the whole organization is going to be trauma involved. Uh so I start off with a realistic base about the journey, about how that’s going to be, what it’s going to feel like. That’s a notion I’ve taken from my work uh as a psychotherapist with traumatised clients. So, like clients will come into me and they’re often like, What’s this going to be like, Richard? And I give a sense about what the journey is going to be like. And it’s like we’ll give a sense about what we need to achieve first. And so, in terms of trauma-informed practice, it’s safety, stabilization, all these notions. But it’s the same for organizations, we go back to we go back to the sort of foundational ways, and this is where the A in attachment and trauma-informed care comes in. I speak to leadership and management about what’s that going to mean in terms of the leadership style in the organization and the culture that’s going to permit staff to be able to move to a place where we can truly use the structures in attachment and trauma-informed care to allow staff to think, to learn, to grow, to develop. How are you as a leadership team going to respond when things might not go quite well within our service? How like how are we going to respond? Uh, how are we going to work together to embed uh these ways of working? Uh so right from the start, it’s all about collaboration, open, transparent communication, you know, it’s almost setting setting the tone, setting the culture. Uh but you know, if anybody thinks trauma-informed care is an easy option, but it can be if you do a bit of training and you get a leaflet and you think you’re trauma-informed. But if people think trauma-informed care and and being responsive is easy, it’s not to be able to deliver this and to be able to do it so it’s created as a living experience for the staff and a direct experience for the children takes a lot of courage and bravery because people need to go and think about areas they would not normally think about in terms of the work.

Colby: 40:58

Yeah, so um I think you’ve touched on the importance of senior management um and or setting setting expectations, managing expectations from the outset. And uh, you talked about you know going into an organization, speaking to those leaders. And while you’re speaking to me, it reminded me of of some previous conversations I’ve had on the podcast about about how we ensure that our that the very leadership of the of these organizations are um uh uh supported to have experiences of of of the model, basically. That you support you know have a have a containing supervisory relationship or relationship with the mentor. Yeah.

Richard: 41:46

Yeah. Can I just say a little bit about how I came to attachment and trauma and phone care? Just a little bit

.Colby: 41:54

Yeah, absolutely. Go ahead. I was working my way around, I was working my way back around to that, but you’re reading it.

Richard: 42:01

Well, because yeah, no, it just somebody came to mind there, and it was and it was the person called Pam Pam McConnell that created five five rivers childcare. So 36 years ago, uh actually on the 19th of September, Pam McConnell created the entity which is called Five Rivers Childcare. And it’s I’ve been there nearly 16 years, and I’ve I’ve stayed there because it’s a secure base for me. Because I believe places of work can also create this sense of security, places you can grow and develop. So I’ve been there for 16 years, but what Pam created, even away back 36 years ago, she noticed that those children who had sadly experienced sexual abuse, trauma, and neglect, the systems weren’t designed to meet their needs. So she was she was very creative and very innovative, and she she started to create residential environments, residential homes for children and young people to come and stay in. And since then, the organization’s significantly grown, we’ve gone into foster foster care, uh, education, we’ve got clinical services, but the key task is to support children at the heart, you know, at the heart of the organization, it’s doing good, thinking about how we can help children and turn their lives around. But PAM allowed the creative thinking about developing a model that could be easily accessible across multiple multiple geographical locations, about thinking about how we we we package up what can be quite complex psychoanalytical, therapeutic community ideas, adapting it into a model that can be translated and easily uh applied if the live and breathing system is on board, if that leadership manager team is in place. Um so yeah, Pam, you know, Pam McConnell just naturally came to mind because without her support and uh Five Rivers is a social enterprise, it’s you know, it’s it’s uh in the UK that means that paradoxically, people have difficulties thinking about sadly, care organizations need to charge because we need staff wages to pay and all that sort of stuff. But as a social enterprise, we reinvest, we reinvest in research, development, invest in our staff, and a bit of the investment that Pam gave was to allow me to invest in creating a model for the organization, which was great. So, yeah, yeah, I wanted to say my appreciation to Pam McConnell for that.

Colby: 44:59

Yeah, it is a remarkable organization because as you mentioned, it has residential care, it has foster care, it has education as a school, has clinical services. Yes, it has multiple schools, multiple services, and crisis intervention. Yeah, and and crisis support services as well.

Richard: 45:19

So, yeah, it’s got these multiple uh so in terms of children, in terms of their care journeys, they can come in at any part. Sadly, children, you know, it’d be a you know, the world would be a great place if children didn’t have to access our services. But the reality is children do, and sadly, in an increasing way across societies, there’s an increase. So, like in the UK at the moment, there’s about a 10% increase in the use of residential childcare. Yeah, uh often sadly, residential childcare isn’t seen as an early intervention, and that’s partly why I developed ATIC because it’s for under 12s initially. That was when I sort of developed the idea that children who are going through repeated placement breakdowns and disruptions in foster care given a given an idea to commissioners and uh uh people who are not sadly not often practitioners in the field. Look, if you see this pattern, there is something else, there’s something else that can be really helpful and harmless for good, and that’s residential childcare. So the notion that we have is we’ve got multiple ways that children can come in and uh have a home with us, uh, and that’s either in residential care or foster care, uh and also access education and the therapeutic services is the need. Yeah.

Colby: 46:51

Oh, yeah. Look, um you’ve drawn you’ve drawn on a number of themes from some fairly recent podcasts. But as I’ve as I’ve been doing these podcasts, one of the things that um has been more and more clear to me is that the this option of last resort is just I mean, that’s what there’s a look, there’s a bit of a story to it. I won’t go into it all, but that that was one that was almost what spurred me on to do the podcast, and in particular a stream of the spot podcast that looks at at residential childcare. I just think that there’s so many problems with this idea of residential care being an option of last resort. I think as I think you did you just touched on in there, there are times when it can be an option of first resort. There are it, and that and and I I’ve been writing and thinking about that and talking to people about that. Um you it it it does, it is something that a number of guests have talked about uh that can be utilized, and this has got to be good quality, good quality, therapeutic focused residential childcare. It can be it can arrest one of the most harmful aspects of out-of-home care, which is repeated placement breakdown. And the other thing is, and Bruce Henderson talked about, he’s my most recent past guest uh on the podcast. He’s he’s probably done the the largest review of the literature, including the uh empirical literature around uh social care, including residential childcare. And um he talked really clearly about um placement matching, and he was in he’s involved with the Black Mountain um care organization, he’s in America over there, and and similarly they have residential and foster um options, and um and it it it it’s allowed what I think you know it sounds like you’re able to do there at Five Res Rivers as well, is is to uh mobilize the care that the children need um where where they are in their journey, and sometimes that’s residential care, often enough that’s residential care.

Richard: 49:24

Yeah, this is very embryonic work in the UK. Um so embryonic uh attachment and trauma-informed care came out of 36 years, you know, the past period of time that we’ve been working, so we’ve harnessed all that knowledge, but that’s only been really since 2016. So I know that’s it might sound a long time, but in terms of changing systems and changing knowledge, uh we’re still on that journey to collaborate and work uh with commissioners with with local authorities because I I feel we’ve got a responsibility to explain really accurately about what can be supportive and helpful for children in terms of their needs. Often we need to translate that for the local authorities and commissioners in terms of the plans that we do. So we’ve got uh you know, when we get the privilege to have a referral for a child, a young person, we spend a lot of time about right, even at that initial phase about really understanding the child’s needs and taking the responsibility for being truly able to say that we are able to support this child, and this is what we would suggest would be helpful in terms of that part of their care journey. Often it comes down to trust, though, with with local authorities and commissioners around is this going to be something that’s gonna be helpful for the child? And and naturally, this is where research and evidence comes in. Being able to deliver really focused uh supports and how to explain outcomes and how to translate that as we go through the journey as well, is support the commissioners to understand that this is being effective, then it then it generates uh more more trust, trustworthy reactions again in the future. So it’s like, yeah, we’ll go back to Five Rivers and we’ll consider this approach again, like residential. It should can be the first option because of the experience. So there is a big responsibility on providers, isn’t that, to be able to make sure that we deliver what we say on the outside of the tin, you know? Yeah, uh, that we walk the talk, going back to that walk the talk bit again.

Colby: 51:57

And I’ve whilst you’ve been talking, I’ve I’ve been thinking about how five rivers with all of with all of those divisions, it’s probably not I mean divisions is the wrong word in if you because it it implies divide, but you’ve got those streams is a better word, and and and you are able, I think I’m hearing, to be to provide an aligned service so that staff might move between the streams, kids might move between the streams, but they have a consistent experience of care across those streams.

Richard: 52:34

And that’s where the model almost provides a tapestry for that. So one of the great things that Sandra Bloom told me when and I learned from what going back to the mentorship thing again, was language becomes the glue in terms of the model, in terms of how we speak about the work, uh how we see the task. And if that is shared consistently, if that language is shared across the different uh almost threads like the education, residential fostering. Children experience this as well. Children experience staffs using the same language, the experienced staff having the same response if situations are occurring. You see the adults sitting down and thinking together, you know. Uh yeah, it creates that uh that harness in the tap. Well, often people call it integration. Uh so one of the things that we do seek to make sure we don’t experience is this fragmentation in the system. In actual fact, people do become that sort of separate siloed uh thinking and the breakdown and communication. So part of the model was as well about the shared language is also making sure we keep these strands interconnected and almost be really aware if they start to drift apart, which can be natural and normal and anxiety. I’m not saying that there’s there’s anything abnormal about that that tension that that can happen, but we are really aware so we can bring things back together.

Colby: 54:11

It’s like and how reassuring for children who leave chaos and uncertainty to come into a place where they uh where the adults interact with them similarly. Because I think I think a task, a therapeutic task or a primary task and a model, it doesn’t make everyone clones of each other, it just ensures that there are there are aspects of uh the way they go about things that are consistent across home and school. And I think that that even just in and of itself, as long as there’s that consistency, that alignment between home and school, and it’s safe and and nurturing, but as long as there’s that, that it that’s gonna have such a massive impact on heightened nervous systems, yeah.

Richard: 55:04

So that magnification is a you know, when I was developing attachment to trauma and informed care, I thought, how can I magnify these helpful relational experiences? Going back to attachment again. How can I magnify these experiences?

Colby: 55:19

Can I say it all comes back to attachment? Sorry, I didn’t want to talk over you, but I I just needed to chime in there. It all comes back to attachment. Sorry, yeah, go ahead.

Richard: 55:30

No, it’s it’s great, yeah, because naturally it’s great, you know. All like research shows like if we’ve got one person, you know, it can have like quite a significant impact on us. But imagine if we can magnify that having 12, 15 people. So like I was looking at okay, if I can create this this approach in the residential care environment and have it in the schools, and when children are prepared and ready to go to their home in foster care, and the carers are embodying this stuff as well. It’s you know how enriching, how nourishing is that for the children, but also it creates this really helpful relational way of working and way of managing stuff between the staff and the adults as well. They’ve got this sense of understanding about okay, when this stuff happens, we get together. Uh, we’ve got different approaches for crisis management. There’s one called an amber flag meeting, which is anybody can call it, it’s like when things start to become difficult, staff can raise the flag, call a space, everybody gets together. We’re all involved in thinking, all involved in supporting. Uh and it, you know, it takes away the anxiety and fear that it becomes an everybody approach rather than somebody feeling their left on their own with a situation. Again, going back to attachment theory, uh, you know, often yeah, we’ve got our own resources and we want to develop that and our staff increase their resiliency. But when it gets to a point they feel overwhelmed, they feel like people either grow or they go sadly in the work. You know, people either grow in the work or uh it feels it gets too much, they leave. So we have like we’re all about growing people, so create and make sure people know they’ve got an outlet if they feel they’ve got to the end of their solutions or the end of the resources. We create this space where they can come and talk through and uh get the helping support they need.

Colby: 57:42

And of course, um um the first of my guests to um talk something uh a little about this was John Whitwell and uh of Cotswold Community and ISP uh integrated services. I’m not sure I got that last bit right, but anyway, John John was talking about uh going to because he went to the it went from residential care to foster care, and uh on the first day the staff, you know, there was something was going on in Stafford came to him and said, What do we do? What do we do? And he says, I don’t know. But but let’s talk, what do you mean you don’t know? Um but let’s talk about it, and I think, yeah, yeah, yeah. Like there’s and that has come back a number of times. Um, in fact, Peter Wilson, who we were talking to about a little bit beforehand, uh uh wanted to name his forthcoming book or title his first coming book forthcoming book, I don’t know. The because the I think the the the the um the the power or the influence or the strength in that is that it invites collaboration. And one of the things that that I’ve noticed, just as a bit of an aside, when I when I do training with um carers, uh if we if a carer brings up an issue to do with um a child in their care and they just don’t and they don’t know where to go with that, the other carers are actually really good at offering solutions, yeah. Yes, but then those same carers feel stuck in coming up coming up with solutions about their own the the children in their in their care. So it’s it’s quite fascinating that if you take if you take almost like a metacognitive stance, yeah, you’re yeah, you’re one step removed from it. The the yeah, that’s such a resource to be around people who are one step removed from being in the in that particular challenge.

Richard: 59:54

I think it’s I think it’s one of the key areas that can impede for. Trauma informed practice in my mind is the inability to tolerate what I call the unknowing. And that’s a direct translation from my work with clients because we can be sitting thinking we’ve got the answer. But the sad bit is if we think we’ve got the answer, we’re missing the opportunity to find out what it is actually like or what the meaning is from the other person. And equally with staff, the temptation is to think about that we’ve got the answer and to do the quick solution. And uh thinking really like back in my early work 30 years ago, I used to be so keen about just getting a solution. Let’s just let’s just do something. Because I used to come to the thing about doing something was better than doing nothing, right? But in actual fact, being able to tolerate uncertainty that uncertainty, that unknown for a period of time creates opportunities that uh can make people feel the part people need to feel part of the solution because otherwise, what what we find out in the terms of the attachment uh people go into that ambivalent state, they feel that they’ve not got a voice, there’s no point in saying, they become silent, and those toxic things within care environments are unawanted because we need we need people to feel they’re part of, they’ve got a voice, they can be heard. Uh and it may be a difficult process this about working through this, but the outcome of it is as golden as I see it. It’s it is to me, it’s the work to be able to because equally the staff are going to have to do this for the children, they’re gonna have to try and understand what the children are communicating through their behavior, trying to make sense of it, uh, and coming to that from a certain lens as well, as we know it’s about uh trying to illuminate about what that communication is that the you know the child is doing between them and the staff.

Colby: 1:02:17

Yeah. While we’re while we’re talking, Richard, um a question without notice has been formulated in in my mind a little bit. Um but hopefully you don’t you don’t mind. Um the question is what it was starting out as what sort of child need needs residential care and it and and but it’s now it’s also kind of in my mind it’s it’s blending a bit with what what does residential care offer uh to children to children in need of care that that perhap of that is per hot perhaps superior that time of need for the child than than other forms of out-of-home care.

Richard: 1:03:11

I’d be interested in your thoughts about that well foster care in its is a in its own right can be highly effective. So in terms of my comments that I’m gonna say about is foster care can be highly effective for those children who are anaphobic about family living. Some of the responses I see children displaying, and it’s not about the family they go and stay in, but they carry inside themselves experiences about being in families that mean it’s going to be highly unlikely that they’re going to be able to stay and create security within that family. Uh it becomes unbearable for them. It’s uh and it becomes unbearable for the uh foster carers as well. And it’s the foster parents can sadly they can they can almost be placed in a situation where the material that they’re getting given to process and uh the behaviours and stuff gets to a point, and often foster carers can get to a point they they feel this task is task is too much for me. It’s too much. They get to yeah, too much. And sadly for children, then if they they start to expand, well, naturally they’ve had one, but their uh the original scene was in the family or origin, uh this is often replicated and reenacted within the foster replacements, and I’ll see the attempts to use foster care well into double figures sometimes. You know, children children will be in that repeated cycle. So if we can identify children as early on that that are gonna often I’ll I’ll see social workers and stuff understanding the children’s history through an attachment and trauma and form lens, understand about their experiences and knowing that that containment is going to be needed in terms of the children’s distress, it’s gonna need much more than foster care. Yeah, foster carers can’t typically manage situations where children act out excessively in terms of acting out against other people or uh the environment of the home, the foster foster parents’ home. So, quite early on, you can almost you can see what I call gateways. I’ve got this notion of gateways to particularly uh care options uh to help be able to identify through assessment, and this is where the psychological lens can come in within care organizations commissioning. I don’t know how it is in Australia. I don’t know if you know, I worked in New Zealand for a little period of time myself, but yeah. And I’m like I’m always fascinated about where care the care system is sort of held within the UK, it is social care. There is a greater involvement with health. To me, there needs to be even more. The more that we can help commissioning teams understand the psychological and emotional aspects of the child’s needs, then that can more effectively inform what part of the care journey does that child need. Does the child need residential care and all that that it offers, increased containment, and less risky staff burnout, foster carers, fostering families, massive risk of that? Uh we can provide this more integrated educational magnification of these principles that often child needs. And that often cuts down the time. Some of my some of my research at the moment has shown that if you do this early enough, it can be an early intervention that over the care journey period actually reduces not only the the child’s need for in terms of staying in these higher higher recruiting environments, so the child can go to foster care, uh but it also cuts down the time. Uh because naturally I saw the other end like working in that prison-based therapeutic community for adult male life offenders uh who had committed it was sad to see how many of those uh human beings had been in the care system. So this notion of early intervention and about stopping patterns and doing the you know, doing the work as early as possible, not as late as possible. To me, it’s a cost saver. To me, it’s uh to me it’s a no-brainer. It’s like just it’s just uh uh but it’s a challenge I know for systems to think past a year. You know, most uh business plans only cover one year, most governments I think only covers the their term in office. Some of this stuff is moving the systems to longer term thinking, longer term perspectives. Uh but I but I truly believe the more people that have these these ideas, the more we can send the messages out in the box to social care and social work and the political system. About let’s turn this thinking, you know, the mindset from short termism, like to sort of longer term.

Colby: 1:09:02

And and I mean, I think part of the whole option of last resort is for residential care is is it’s the most expensive form of care. So we don’t want we don’t want to be uh what we don’t want to be uh focusing initially on on the most expensive form of out-of-home care.

Richard: 1:09:24

Is it not?

Colby: 1:09:26

We’d rather we try foster care. And and and there is a a deeply held belief in society that the that family is the best place to raise children. But it’s not it’s not for those children, as you said, who are phobic of family, who have a phobia. And I’ve written, I first wrote about this um in a published paper 13 odd years ago. That um, and and so to me, residential care provides a psychologically so people think, oh, you know, with all the scandals and and so on, this is you’re mad for saying this. But in actual fact, residential care provides a psychologically safe, relationally safe care environment that is better for certain young child certain children and young people than than putting them into a into a family-based environment. And we we need all those options. We in my state here, they they embarked on a bit of a uh um uh an endeavor to to get rid of residential care because it was seen as being because it was of low quality, seen as being of low quality, option of last resort, expensive, all of these things. But but in a what I’m hearing you say is in a um in a functional, adaptive, um, effective uh social care system that that meets that is able to tailor care to the needs of the children and use fitness and match it placement matching um to its best ability, then residential care has an equal place alongside uh family-based uh care options. And I really like what you said that you think that it that it can enhance the young person’s preparedness to go into or ability to go into a family-based placement such that that’s uh more successful for them.

Richard: 1:11:39

Yeah, uh the evidence illustrates that uh so early on in the delivery of the attachment trauma-informed care model, it was children and young people who had largely been through that repeated placement disruption and ending and leaving one one relationship and going to another relationship, and often being out of education that would come into the service, and naturally we we we were we were still able to attain the trajectory that we wanted, the aspirational trajectory for the children in terms of them being able to go into foster care and becoming more secure. Uh but while even the children used to say to me about the trust thing, about almost their mindset was that they were gonna even have to leave that home, you know. It’s like the you know, the attachment systems have become so uh hyper-vigilant that they believed that nobody could care for them, nobody could uh tolerate what they were going to give us. And it’s like, wow, I’m not like I used to say, I’m not surprised that you’re giving me this stuff to have to handle for you. You know, this is what I used, you know, in terms of my understanding with the children, is that uh it’s quite understandable if they’re exposed to situations that are repeated and chronic and things don’t work. Uh yeah, it is still possible, but it’s much better for the for the child and the whole system to be able to identify those children, it’s not all children. No, uh you know, the great thing at the moment is that Five Rivers has changed caring for over a thousand children, and uh the majority of those children are in foster care, very happy, really good outcomes, you know, great foster parents, you know, doing great work, but there is a group of children and young people that I feel that we owe them to identify when residential uh the residential environment is as the environment that’s best for them. Yeah, yeah.

Colby: 1:13:59

I think that’s a wonderful spot to finish up, uh Richard, because um time is time is marching on. I’ve put I’ve kept you for over an hour. Um it’s been fantastic to chat with you and um and talk more about attachment uh on the podcast. Everything comes back to the catch. Um I’m being a bit time-cheapy. I’m kind of sort of being time cheap about that. Yeah, it’s been thank you for taking the time and uh invariably I I say it before I’d like to have you back on again at some stage because there’s so much more that we could talk about. So thank you.

Richard: 1:14:42

Thank you so much, Colby, for the time today. I’ve really enjoyed speaking to you.

Colby: 1:14:47

As have I. Thank you.

The Case for Quality Residential Childcare – A podcast interview with Bruce Henderson

“We don’t need to pit different kinds of care against each other. The real question is quality.” Professor Bruce Henderson shares compelling research showing why high-quality residential care should be an option—not a last resort—for vulnerable children.

Rethinking Residential Care

In a world where residential care for children is often viewed as a “last resort,” Professor Bruce Henderson’s evidence-based approach brings a refreshing perspective. His comprehensive analysis of the research challenges longstanding assumptions about what’s best for vulnerable children in out-of-home care.

Professor Henderson’s experience with Black Mountain Home for Children in North Carolina provides a compelling case study. What began as a struggling facility with outdated approaches was transformed through quality leadership into a model organisation offering a continuum of care. Today, Black Mountain provides not only residential care but also foster care, adoption services, family reunification support, and programs to help young people transition to independence. This approach recognises that children’s needs are diverse and often change over time.

The concept of “fit” emerges as central to Henderson’s argument. Rather than adhering to a rigid hierarchy of placements where family-based care is always prioritised, Professor Henderson advocates for matching each child’s specific needs, history, and circumstances to the most appropriate care environment. For some children, especially those who have experienced multiple failed foster placements or who need to remain with siblings, high-quality residential care may be the most appropriate first choice – not a last resort after everything else has failed.

One of the most disturbing statistics Professor Henderson shares is about children who have experienced dozens of placements. He mentions a young person who had been in 35 different placements by age 15, and the interviewer notes working with a child who had experienced 50 placements. The damage caused by this constant upheaval – educationally, socially, and psychologically – is immeasurable. For these children, stability in a well-run residential setting may be far preferable to continuing the cycle of failed family-based placements.

Professor Henderson’s critical analysis of the research literature is particularly valuable. He points out that much of the negative perception of residential care stems from a handful of influential studies, particularly research on Romanian institutions, which examined exceptionally poor care provided to infants and very young children. These findings have been inappropriately generalised to all forms of residential care for children of all ages. Meanwhile, research showing positive outcomes from quality residential care – including survey research with alumni who report positive experiences – receives much less attention.

The core issue, Professor Henderson emphasises repeatedly, is quality rather than setting. “You can find good and bad versions of every kind of care,” he notes. Quality care comes down to relationships – selecting the right staff, training them properly, supporting them adequately, and providing stability. When these elements are in place, children can thrive in residential settings.

Professor Henderson challenges the “family first” language common in child welfare policy, preferring the Danish approach of “children first.” This subtle but profound shift places the focus where it belongs – on the needs of individual children rather than on ideological preferences about care models. For some children, particularly older adolescents or sibling groups, quality residential care may be the environment where they can best heal, develop, and prepare for independent adulthood.

As jurisdictions around the world reconsider their approaches to child welfare, Professor Henderson’s evidence-based perspective offers a valuable corrective to simplistic thinking. Rather than eliminating residential care options, we should be focused on ensuring quality across all care settings and making placement decisions based on the specific needs of each child. Our obligation is to provide vulnerable children with environments where they can heal from trauma and develop to their full potential – whatever form that environment might take.

You can listen here:

You can watch below.


About Bruce:

Bruce is Professor Emeritus of Psychology at Western Carolina University, and is a child psychologist (PhD for Minnesota) whose research until 2018 focused on the development of curiosity and memory in children, and on teaching in higher education. Since then, most of his writing has been about residential care. His book Challenging the Conventional Wisdom about Residential Care for Children and Youth: A Good Place to Grow (Routledge, 2024) is a critical appraisal of the research on residential care and a defense of high-quality residential care for children who need it. For over 35 years, Bruce has been involved with the Black Mountain Home for Children, Youth, and Families, an organization that provides residential care, but also has foster care and adoption services, transitional and independent living programs for older youth, and works to reunite children with their families of origin whenever possible. Bruce lives with his wife Judy in the mountains of Western North Carolina. 


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I am sure you will also like my conversations with Dr Laura Steckley and Dr Jenna Bollinger. Click the links below to watch and listen:


Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Bruce: 0:04

I think it’s a huge mistake to break up sibling groups when that may be the only part of their family that they’re still in touch with on a regular basis. I think the record that I know of was a young man at the age of 15 had been in 35 different placements 35 different placements, and if you think about what that does to your life, it’s just. I mean educationally, socially every way you can think of.

Bruce: 0:37

I think the issue is a matter of finding a fit between a particular child, that child’s history and an environment that’s going to work for that child, and I think residential care needs to be one of the options. I don’t think we need to pit different kinds of care against each other. I mean, you can find good and bad versions of every kind of care. And the question, the real question, is quality, the quality of the care, and it comes back to that every single time and to a large degree, the question of quality is a question of building relationships. If in fact, there’s a good chance of going back to the family of origin, residential care is kind of a neutral place to go.

Bruce: 1:18

The evidence is that we lose foster care families at a rapid rate and I think it’s oftentimes because of that insensitivity about the nature of that child. I don’t think residential care should be the norm for kids who need care. I think it’s gonna be relatively rare, but it needs to be one of the options. The last resort notion came from a belief that residential care was inherently bad for children. But if you ask a large number of alumni of residential care about their experiences and they tell you. They had good experiences and they never would have preferred foster care. You’ve got to give some attention to that.

Colby: 2:08

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is the author of perhaps the most comprehensive review ever of the research evidence in relation to children’s residential care. Before I introduce my guest, I would like to acknowledge the traditional custodians of the lands that I come to you from the Kaurna people of the Adelaide Plains, and acknowledge the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Bruce Henderson.

Colby: 2:55

Bruce is Professor Emeritus of Psychology at Western Carolina University and is a child psychologist with a PhD from Minnesota, whose research until 2018 focused on the development of curiosity and memory in children and on teaching in higher education. Since then, most of his writing has been about children’s residential care. His book Challenging the Conventional Wisdom About Residential Care for Children and Youth A Good Place to Grow is a critical appraisal of the research on residential care and a defence of high quality residential care for children who need it. For over 35 years, bruce has been involved with the Black Mountain Home for Children, youth and Families, an organisation that provides residential care but also has foster care and adoption services, transitional and independent living programs for older youth and works to unite children with their families of origin whenever possible. Bruce lives with his wife, judy, in the mountains of western North Carolina. Welcome Bruce.

Bruce: 4:14

Thanks for having me, Colby.

Colby: 4:16

Yeah, and you quiped a little bit earlier about speaking to someone in the future, which probably the laugh that it got from me probably would have if we’d been recording. It would have blew out a few eardrums if we included it in the podcast recording. But yes, it’s nice to be here too. It’s Thursday for you and Friday for me.

Bruce: 4:41

And don’t give me the lotto numbers. I don’t need them.

Colby: 4:44

You don’t need them, you’re doing okay. Well, that’s good to know. Yeah, yeah, in my neck of the woods, professor Emeritus means that you’ve retired. Is that the same in America?Bruce: 4:58

Yes, it means I retired from teaching and committee work and you’re given access to your computer and to your email and you can sit on dissertation committees and things like that.

Colby: 5:14

But yeah, I basically retired from teaching in 2020 after 42 years, 42 years, and look, and I was going to uh make the point that it doesn’t really look so much that you, like you, have retired as such my, my brother calls it a faux retirement a faux. Yeah, that’s probably a good yeah, that’s probably a very good term to use yeah anyway, as long as you still enjoy it, why not?

Colby: 5:42

that’s right and that’s right yeah, and particularly brain active yes, yes, I can imagine myself writing, you know, until I can no longer write, I would in fact, I’m looking forward to retiring. I’ll probably do a faux retirement myself, in terms of I’ll retire from certain activities and free up a bit more time for reading and writing in the area.

Bruce: 6:06

Well, my job was at a regional comprehensive university we call them here, not a research university and so when you did research and writing, you had to find bits and pieces of time. So I find it quite a luxury to have a good deal of time to write. It’s been fun.

Colby: 6:26

Yeah, yeah. So, as I read out in your bio, your work activities until relatively recently were very much focused on teaching and training and you were interested in children’s curiosity and memory from a research point of view. But you have also had this longstanding connection to residential childcare, wondering if you’d tell us a little bit more about how that came about.

Bruce: 6:58

Well, my wife talked me into doing that. I didn’t really want to do it, but she had visited the Black Mountain home and at that time in 1989, the home was in a good deal of difficulty. Their leader had died unexpectedly. He had actually fallen back behind the times and really had needed to retire years before he died, and there were lots of problems and I didn’t really like what they were doing there. And so I went on the board and at that time met with other board members trying to find a way to gracefully close the place down. And it had become. It wasn’t serving very many children and it wasn’t, in my opinion, serving them very well. But instead of closing it down, we hired some effective leadership and that turned the place around.

Colby: 7:59

And that was, as you say, 35 years ago, in the early 1990s. Yeah, yeah, as you say, 35 in the early 1990s, yeah, yeah, what was it that you noticed?

Bruce: 8:12

where had it gone? Gone awry? From your perspective, I think, uh, they hadn’t kept up. Come up, uh, come along with new ideas about child care. They, they were still using almost a barracks kind of situation and they didn’t have cottages, they didn’t have enough house parents, the physical facilities had gotten old and dilapidated, they didn’t have a good education support. There were lots of things that needed to be fixed and they didn’t really have good relationships with the children’s families, and all of that needed to change.

Colby: 8:50

Well then, tell us a little bit about how that happened, how it came to be turned around.

Bruce: 8:57

Well, I think it’s almost always leadership, and we hired two leaders. It was a couple and the man had been involved in mental health he was a Presbyterian minister and he’d been involved in mental health and his wife was a child welfare lawyer and so they brought some skills that were really well applied in the child care situation well applied in the in the child care situation, and having having a lawyer around was quite useful in trying to help kids navigate the legal system.

Colby: 9:33

That oftentimes is pretty oppressive, and having that that kind of background really helped a lot and I was impressed to read that not only is Black Mountain these days a therapeutic residential child care facility, but it also has fostering activities associated with it. It has some endeavour around looking after young people who are entering adulthood who have been in out-of-home care, and also reconnection or strengthening connection with birth family.

Bruce: 10:13

Yeah, I think that what you see at Black Mountain is increasingly common with good programs. They often call it a continuum of care. I like to call it an array of services, because I don’t think continuum is an accurate description. But you know, children are complex. They’re as complex as they’ve ever been. Families are as complex as they’ve ever been, and so I think the programs need to have the flexibility to assess what’s going on with a kid or a family and then use whatever services are needed at that time, and you know that can change over time. It’s different for every child and family. Every child and family and we are at Black Mountain, like a lot of places, we’re dealing with kids who’ve had just awful experiences. I think the record that I know of was a young man at the age of 15 had been in 35 different placements, and if you think about what that does to your life, it’s just I mean educationally, socially, every way you can think of that’s insane.

Colby: 11:30

And so those are the kinds of situations we’re often dealing with arises that you see the young people with that level of well, that type of history, largely because of residential care being seen as an option of last resort, so that definitely has an impact.

Bruce: 11:58

So what? What has often happened to these young people is that they’ve been in foster situations that didn’t work, or even even, sometimes, adoption situations that didn’t work, or even, sometimes, adoption situations that didn’t work, and then they’re put in residential care and the pressure and this is not just true in the United States, it’s true all over the world there’s pressure to get the young person out of the residential care as fast as they can and oftentimes it just leads to another bad foster placement that doesn’t work and the kids suffer for it.

Colby: 12:33

So I guess what I wonder with what you’re saying is that sometimes children may even yo-yo in and out of residential care or between foster situations and residential care.

Bruce: 12:46

Some of the histories are amazing. I mean, you look at it and you say how can that happen to any child?

Colby: 12:52

Yeah, well, as it happens, I work therapeutically with children in the out-of-home care sector primarily, and I have a young person that I see at the moment who’s been through 50 5-0 placement that’s unbelievable, unbelievable yeah, yeah. So, um, the option of last resort, um, how does that sit with you?

Bruce: 13:24

Well, you know, I think the issue is a matter of finding a fit between a particular child, that child’s history and an environment that’s going to work for that child, and so the idea that you’ve got a hierarchy of placements makes no sense if you think in terms of fit, because there may be children the very first thing that would be best for them would be in residential care, and I’m not talking about being in residential care the rest of their lives.

Bruce: 13:57

Oftentimes, what they need is a period of time. It may be six months, it may be a year period of time. It may be six months, it may be a year, a year and a half, two years. It varies. And there’s another situation that is common and that is sibling groups.

Bruce: 14:11

And oftentimes sibling groups in the United States and I know other places get broken up because their foster families don’t want to take more than one child, and I think it’s a huge mistake to break up sibling groups when that may be the only part of their family that they’re still in touch with on a regular basis.

Colby: 14:33

Yeah, if you stop and think about it, and this is part of the problem, certainly in many jurisdictions, and what I’ve heard from many people talking on this podcast is that practice is dominated by a set of, I guess, principles or ideals or beliefs, indeed, one of those beliefs being the best place for children to grow up is in a family environment. The best place for children to grow up is in a family environment, and if that’s your paramount decision-making standard, then you get those sorts of situations where children are separated from their siblings, because if it’s a large sibling group, it’s very rare or difficult to find a family-based placement where they can all be together, and it comes with complexities when you do put siblings together as well that I think child welfare authorities often worry about.

Bruce: 15:43

Well, I think you’re right about the concept of family has, I think, been used in an unfortunate way, because sometimes what these kids need is a home. They need a place that is a home, and sometimes your biological family isn’t home, or at least it isn’t for a period of time.

Colby: 16:02

until it can become a home, you need another home yeah, yeah, I often and you made a very good point in there I I think the language we use is really important. I I strongly encourage child welfare authorities to um use the word, use the that’s not a word unless you make it one but use could not, instead of cannot be safely cared for at home. Because you see kids who tally up a huge number of placements over in their teens by the time they reach their teens and they’re still writing that the young person cannot be cared for at home, but no one’s really assessed that for years and years and and so much damage is being done in the meantime with, with, through failed placement endeavors. Uh, in family-based care.

Colby: 16:56

You see, black mountain is interesting for a number of reasons, not least of which is you have those, at least those four streams of endeavour that I talked about children’s residential care, the foster care, the transition from care and the family reconnection. I think. I mean it sounds like an absolutely ideal model service to me From your point of view view. You’ve talked about fitness and I think I think fitness is a a really key concept here, because fit in a struggling child welfare system, fitness goes out the window. They’re just looking for a bed, right, right, yeah, that’s right. But I also wonder about what your thoughts are about the relative standing of residential care alongside family-based foster care or adoptions, which you do in America.

Bruce: 18:02

Well, my view is that what we need are options because of the fit fit question, and I think residential care needs to be one of the options. I don’t think we need to pit different kinds of care against each other. I mean, you can find good and bad versions of every kind of care, and the question, the real question, is quality, the quality of the care, and it comes back to that every single time and, to a large degree, the question of quality is a question of building relationships, and one real problem with the last resort notion is that oftentimes the children are placed with the expectation they will not build relationships because they’re going to get yanked out soon, and that’s, I mean that that’s becomes a self-fulfilling prophecy if you, if you say, well, um, you know that here’s the, here’s the care of last resort. Therefore, don’t build relationships, and then in, in fact, it’s bad care, it’s bad care by circumstance, and you said you talked a little bit earlier.

Colby: 19:12

You mentioned that for some children it may be the first resort, the option of first resort, and this is something that is very much in my mind at the moment and I’ll just just just very quickly. The reason being is that my, my long-held view or observation of children, young people, who find their way into out-of-home care, the trauma that they’ve experienced is relational trauma. It’s happened at the home, it’s happened, you know, with their parents and they come into care with. Well, I would say it’s uh for people, because people don’t easily think of it in this way. I would say it’s akin to a phobia, where the phobic object is there is a relationship, is relationship or relational connection.

Colby: 20:03

Now it’s, I would say it’s more than akin to a phobia. It is a phobia and that phobia has, you know, probably relative degrees of difficulty for the young people, a challenge for the young people and there are, there are probably young people, there are undoubtedly young people who come into care that perhaps the worst place to put them is in the family environment, where they’re really challenged by relational closeness and the expectations of the adults in those environments. And again, I think that comes back to what you were saying about fitness. I wonder have you got any comment you’d like to make about that?

Bruce: 20:48

Well, you know, I think something that goes with that is that we often think in terms of these children who’ve had traumatic experiences in their families, all in terms of parent-child attachment.Bruce: 21:04

But as kids get older, it’s their peer group that’s increasingly important.

Bruce: 21:09

And unfortunately, there has been a mythology that’s built around the idea that if you put kids in residential care, they’re just around other troubled kids and that’s just more trouble, when in fact I don’t think the research supports that.

Bruce: 21:24

And I think that if you have high quality care, as kids get older certainly when they’re by the time they’re 12 or 13, their peers are becoming increasingly important and that peer group can be a powerful form of relationship and, under the guidance of sensitive adults, that can be an important part of their therapy. And the idea that you’ve always got to go back to the infant-child attachment model I think is a mistake. Now, the infant-child attachment model works in the sense that every social relationship is about kids sending off signals and needing to get sensitive responses back from those they send the signals to, but it doesn’t have to be a parent and it doesn’t even have to be an adult yes, in fact, um children will continue to make relationships that we would we would refer to as attachment relationships throughout their throughout their growing years and even as adults as well.

Bruce: 22:30

And I don’t want to, you know, put down the parent-child relationship, because I mean, if it had worked in the first place, the kids would have been a lot better off. But the other thing I know is I’ve rarely met a child who wouldn’t go back to their family if they possibly could. I mean that that that is fundamental, and even when they’ve been mistreated, and even when they know it’s not a good situation in their heads, they would love to be able to go back to that. And so I don’t want to suggest that’s not an important relationship.

Colby: 23:05

it is yeah, and I think it’s something that it should be aspirational in terms of our endeavors, that we, we, we do endeavor to try and return them, and part of the part of my reasoning around this is that children form multiple attachment relationships, but their overall attachment style is a is influenced by all of those relationships.

Colby: 23:31

So one of the reasons why placements, foster placements break down, not least of which is that the children are challenged, potentially overwhelmed, by the expectation of the foster carer around relational closeness, is that they’re carrying around all this attachment baggage for want of a better term from their relationships with their parents and that impacts their capacity to form a new attachment form, an attachment to their current carers, and also it impacts their overall attachment style and those two things interplay with each other.

Colby: 24:12

So you know, I call it the secure ideal. Child protection authorities seem to be relentless in trying to pursue this idea of attachment security, but in the process they often neglect these historical relationships or they may still be contemporary, but they may also be unrepaired, and those relationships do hamper our efforts, I think significantly, to achieve an outcome where children and young people approach life in a well-adjusted way, well, cognitive psychologists would call it mental models or schemas, and that’s how we interpret our worlds, and these kids often have mental models that are distorted in important ways, and partly what therapy is about is working on those mental models and providing new models.

Bruce: 25:09

And uh, and you can’t provide new models.

Colby: 25:12

If kids are changing situations over and over and over again, they, they never get a chance to form them yeah, yeah, and if they’re just putting transference into all of those, there’s a lot of transference going on into all of those new relationships and too often unhelpful counter transference. But one other thing I think you touched on. I just wanted to ask you, before we move on, do you think that residential care, children’s residential care, could be an option of first resort, and under what circumstances do you think Well, I think there are a couple of situations residential care, children’s residential care, could be an option of first resort, and under what circumstances do you think?

Bruce: 25:50

Well, I think there are a couple of situations. You know. If in fact there’s a good chance of going back to the family of origin, residential care is kind of a neutral place to go compared to having to get a brand new family and starting all over again. And residential care under those circumstances might be the best place for kids to be while their family’s getting their act together.

Bruce: 26:17

And so I think that’s one. Another one is the sibling situation, and at Black Mountain I’ve seen situations where we’ve taken in three or four kids at a time and they, for those kids, those sibling relationships, are the most important relationships in their lives, and so that that, I think, is sometimes a good reason to put children in a residential care as a first resort. There may have, you know, there are also, I think, red flags. There are red flags in some kids especially, you know, adolescent, young adolescents, where it’s clear that they don’t want another family and that you’re really putting not only them at risk but the poor foster family at risk. The evidence is that we lose foster care families at a rapid rate and I think it’s oftentimes because of that insensitivity about the nature of that child. And you know, I feel for social workers, social workers around the world they’re too young, they’re too inexperienced, they don’t last think, I think they’re in incredibly difficult situations.

Colby: 27:29

But I think we’ve created some of that difficulty by doing things like saying um, well, residential care is last resort yeah, when indeed it as we’re talking, I mean we’re highlighting some of the, you know, the manifest strengths of residential care, and I know from reading some of the you know the manifest strengths of residential care and I know from reading some of your writing you’ve talked about stability and resources as strengths Wonder if you might tell us a little bit of your thoughts about that.

Bruce: 28:02

Well, you know, this gets complicated because it’s related to what I think has been the stereotype of residential care that has kind of ruled the literature over the last 30 or 40 years. And I think that what they look at is they say that residential care is inherently unstable because the caregivers are coming and going Well in high quality care. That’s not true. In high quality care, where you’re compensating your house parents, for example, well and you’re making their jobs doable and attractive, then you can get long-term stability in relationships. So I think that stereotype has worked against it. If, in fact, the residential care is not providing stability, it is not high quality by definition. It’s not able to provide high quality care Resources.

Bruce: 29:07

I think the most important resource we’ve talked about relationships and those are the most important resources. But I think also there are resources like specific forms of therapy for some kids with particular traumas, but also just basic things like education. One of the things that happens to these young people who’ve been through dozens of placements is they’ve not only changed families, they’ve changed schools, they’ve changed neighborhoods, they’ve changed playgrounds. They with the same group of children and adults is just. For some of them that’s the first time that’s ever happened to them in their lives.

Colby: 29:54

Yeah, yeah, I think you speak compellingly about these aspects of residential care that are strengths and often overlook strengths.

Bruce: 30:07

You’d have to say when the dominant, when the dominant view is that residential care is is the lowest standard of care and the option of last resort well, even related to to foster care, one of the one of the advantages we have at Black Mountain is we we have a campus and we have resources there, and one of the advantages we have at Black Mountain is we have a campus and we have resources there, and one of the things we can do for foster parents is provide them with resources. And one reason that foster care places don’t make it is because the foster parents don’t get enough support. So we’re careful about identifying the parents in the first place, but then we also support them. It may be if it’s very young children.

Bruce: 30:51

it may be something as simple as diapers, providing them with diapers, which are very expensive, or it foster children that they wouldn’t have otherwise, and now they’re getting some of the same experiences as the residential kids are getting and we can also work with them in terms of things like educational planning, vocational planning, and that really helps those foster parents.

Colby: 31:26

Yeah, and what you’re describing is a is a community, a therapeutic community that’s right, that’s right. Yes, that’s that’s right, and you know a lot of, I guess, even just from my own jurisdiction, where I’m most familiar a lot of these things that that we’re talking about just don’t exist in residential care yeah, that’s right, that’s right and so residential. I want to get on to talking a little bit about the research in a moment, but it’s probably worth mentioning beforehand that residential care is a heterogeneous group, just as families are.

Bruce: 32:02

That’s right and worldwide it’s incredibly heterogeneous and some of it’s good and some of it’s bad, and I will say that I have tended to focus on private residential care. I am not in the sense that I’m not sure for profit residential care. I don’t know how you can make a profit in this business. I don’t know how you do it and make a profit, and I haven’t looked closely at for-profit care. I read the newspaper too, and I read the stories about a lot of problems in for-profit residential care, but I just don’t, unless your government is supporting it well or you’re a private, uh organization that has extra support from, from donors. I don’t know how you do it, yeah it’s definitely an.

Colby: 32:59

What we’re talking about is expensive care or at least someone taught me the task about this about whether you call it extensive, sorry, expensive or high cost, though, and no, he was arguing that it’s high. When it’s done well, it’s high cost, expensive kind of has connotations of not being really value for money, but just for image, I guess.

Bruce: 33:26

But yeah, I think the key, key word is value. Uh, I mean, it’s a question of values. Uh, you know, the united states spends billions and billions of dollars on aircraft carriers that float around the the world and in the sea. Uh, we spend enormous amounts of money on betting, on sports activities and lottos and so forth. And it’s a question of you know, where are you putting your money? I don’t think residential care should be the norm for kids who need care. I think it’s going to be relatively rare, but it needs to be one of the options.

Colby: 34:10

And I guess when you say the norm, are you saying that children? Probably it’s not the best place for children to grow to independence so that they spend all their time in care, in residential care.

Bruce: 34:25

Well, again, it depends on the child and the environment, and when we get new youth, when they’re 14 or 15, it may, in fact, be the best place for them to grow to independence. Because we can, we can provide the support in terms of training and support. You know, for years and years in many states in the United States, when a child turned 18 in foster care was basically by it’s been nice knowing you, and for most 18 year olds, the idea that you’re going out on your own without any support, I mean could you have done it? Could I have done it? I mean I can’t imagine it and so that idea was just crazy. So I think the changes in recent years to provide more support for older kids it may be a 15 year old. They need to stay in residential care until they get the skills to be independent. But yes, certainly there are situations where it’s going to be a lot cheaper, more effective, to find a forever home for children, whether it be a really good foster situation that’s going to remain stable or adoption.

Bruce: 35:37

Now I have concerns about adoption. In the United States. We’ve had a tendency to rush to adoption in too many cases and I don’t like the idea that families of origin can be cut off quickly. That shouldn’t happen. If they need to get their act together in order for their child to come back to their house, give them some time for it, because one of the naive aspects of some of the changes that occurred in the last decade was the idea that you can fix families real quick and then send the kids home. I mean that I don’t know who told them that could happen as a psychologist.

Bruce: 36:17

That’s crazy to me yeah, yeah.

Colby: 36:21

So so the issue with residential care, or the I guess the point sorry that we’re that is being made is that, um, there, there needs to be an ongoing, perhaps, assessment of what is the best care arrangement for this person. So, um, so that that can happen at the beginning when children come into care. And what I’m hearing you say is that there shouldn’t be a distinction in relative status between residential care and a family-based care environment. They’re just all part of the care options and they have equal standing and merit because they cater to children who have different needs, the variability of needs, and then, as a child travels through the remaining years of their growing up, their childhood, there can be a continuing assessment of fitness and what is, what is the best placement environment for them. And we need residential care to have the same standing as an option as, uh, as those family-based options.

Bruce: 37:44

That’s what what I’m, I guess, to summarize, yeah the last resort notion came from a belief that residential care was inherently bad for children, and what got me going on and looking at the research was that a law that was passed in the United States in 2018 that said that no federal funds could be used for residential care. And I was the chair of the board of directors at Black Mountain at that time and a reporter called me up and said you know, you’re going to lose significant amount of money here. What are you going to do about it? Now, black Mountain is a faith-based organization and I said we’re a faith-based organization. We’ve been working with kids for a long time. We’re going to find a way to work with these kids and meet their needs.

Bruce: 38:39

Well, I got attacked immediately by a lobbyist in Washington DC who said you people who are spreading this notion about good residential care, that’s phony and I’ve got the research to support it. And he argued that he had three pages of citations of studies that showed that residential care was inherently bad for kids. Well, there I was, a child psychologist and somebody with research background and research methodology and I thought, well, I’m going to take a look at those citations. And that got me in looking at the whole literature. Now it turned out that those three pages of citations didn’t have a single one that supported what he was saying, but it got me into that literature to look at what actually was going on I’m going to come to that in a moment.

Colby: 39:36

But what I would say I mean we, because we’re going to have people who listen to this podcast. Perhaps. Perhaps we’ll get a lot of people who listen who are kind of thinking similarly, but we’re going to have a proportion of people who think that this is nuts. You know, talking positively about residential care. And there is and I know I’ve had, I’ve put, I remember a post I put up about residential care some time ago on LinkedIn and I didn’t get any comments, but one where the person who commented basically said that residential care was basically a repository for adults who engage unlawfully with young people, and they weren’t as vague about it as I just was.

Colby: 40:32

But I think to those people, to those people who are concerned about residential care, I would say that my understanding of what we’re talking about, the message is this that in some instances and for some children, residential care is not a good option. So, in some instances, because residential care is not always the same and there are residential care programs or facilities that do not meet the needs of the children and young people and for other children and young people, that’s not what they need at this time. They need to be, they’re ready and they need to be in a caring family option, or they need to go home to their parents a parent or parents? Yeah, I think so, and I think, think so. It’s a good time to go to the next part of our conversation with the. What does the research actually say about children’s residential care, including in comparison to other care options in out-of-home care?

Bruce: 41:50

Well, you know, I think I started off the book with an early chapter on research methodology, because I think you need to think carefully about this research.

Bruce: 42:03

It’s a messy area and there’s some things that we can’t know, and I think it’s important to keep that in mind.

Bruce: 42:12

I do not think there’s any way to prove that residential care is inherently bad or that it’s good, because of what you were talking about earlier the range of different things we’re talking about, and so definitional issues are really important and I’ll just say up front that I think there’s certain forms of residential care that seem to have consistently been poor, and that’s correctional juvenile justice forms of residential care that seem to have consistently been poor, and that’s that’s correctional, juvenile justice forms of residential care, and I think that’s because they rarely, if ever, use a developmental model, they never really understand the way kids work, and so that all over the world you know juvenile justice interventions in residential care have not worked.

Bruce: 43:03

Now I think that when you look at the research that says residential care is inherently bad, a problem with making that statement is all you have to do is find one, one residential care situation that isn’t bad and then that blows the inherent out of the water, it’s not by its nature, it’s, again, the quality of the care. So, anyway, when I started looking at the literature, it became clear to me that there’s a handful of studies, research studies that have had an enormous impact on the view of residential care, and the single most important one is the study of the so-called Romanian orphans who by?

Bruce: 43:47

the way were not orphans at all. But that study, the Bucharest Early Intervention Project, has just dominated all the talk about residential care for almost 30 years now.

Bruce: 44:06

And it appears over and over and over in the statement, and that was a situation where there was lots of money for research and American researchers, including good researchers from Harvard University, were involved in the research. They’ve published dozens and dozens of journal articles out of it and indeed the care that was given in Bucharest was horrible care and it should never be repeated. But what’s happened is that that research has been generalized. It was, it was research on infants and very young children, and yet it has been generalized to all forms of residential care, for all kinds of different kinds of residential care, for kids of all different ages and backgrounds, and that’s a. That’s a research. No, no ages and backgrounds. And that’s a research? No-no, you don’t generalize from one kind of research to completely different situations, different majors, different kids. I mean it’s just amazing to me that it has been applied so naively. And there are a handful of other studies that have the same problems, have the same problems. There was one that was funded by the Annie Casey Foundation that basically looked for kids or adults who had grown up in bad residential care and interviewed them and said residential care is terrible. I mean it just frankly. It’s researchers not following their own rules.

Bruce: 45:45

Now, on the other hand, I think there’s evidence that it’s not proof. It can’t be proof, but I think there’s strong evidence that good residential care has positive effects. And some of it is just simple survey research, which tends to be. You know, researchers tend to look down their nose at survey research. But if you ask a large number of alumni of residential care about their experiences and they tell you they had good experiences and they never would have preferred foster care, you got to give some attention to that. If you look at simple pre-post studies, kids come in and you look at them when they come in, you look at them when they leave and they get better consistently. Now, that’s not going to prove that it was the program that made them better, but it all suggests that it’s not making them worse. That’s not going to prove that it was the program that made them better, but it all suggests that it’s not making them worse. It’s not.

Bruce: 46:46

So I you know what I did in the book was to was to kind of look at both sides and I looked very critically at both sides and I and I and there is no perfect research. There’s not going to be perfect research, but the evidence is that if you do it well, kids thrive, they do grow. And then in the book I focused on two very different models of residential care the teaching family model, which has behaviorist roots and a lot of people I work with don’t like behaviorist roots but I don’t think the actual application of the behavioral psychology and the teaching family model has been. It’s not Watsonian or Skinnerian, they found out very, very early relationships mattered and that family systems model I think works well.

Bruce: 47:44

And the other is the care model. And, uh, the care model is the out of cornell, out of the uh, uri bronford brother center, and the care model is what fit, uh, what we were doing at black mountain, and so, uh, we adopted that and became one of the care model programs and I think they do a wonderful job. I think they have a very sophisticated theory that combines James Anglin’s work, attachment theory, vygotsky’s work, and they do it in a very sophisticated way and I think that it’s had a power, powerful, positive effect on residential care all around the world, including in australia.

Colby: 48:26

Yeah, yeah, what you were saying there put me in in mind very recent guests, which was, uh, dr laura stickley, who, um you, you would, you would know, who in fact put us together in contact with each other.

Colby: 48:44

And, yeah, she talked about exactly the same thing that when you interview alumni of residential care, more often than not they’ll say that they have a positive opinion of it, and even if they’ve also been in foster care, they’ll report comparatively more positively about their residential care experiences.

Colby: 49:08

It would have to be said, though, that that data may be influenced by the circumstances in which they left foster care and went into residential care, and I think this is it’s that, it’s that level of and I think this is probably what you were, you, you have were saying about just be aware of basic research methodology, and and you had that early in your, you have that early in your book which is that we, we, we need to, to be, we need to be able to critically appraise the research. That um and not not everyone can do that, and that’s why I guess it it’s helpful to have people like you who can do that. To spell it out, um for people, but, um, you know even just what, what I just said, that you’ve got to, you know, understand the circumstance, or turn your mind to the circumstances under which a child might have left foster care to go into residential care, or young person.

Bruce: 50:08

Yeah, you’re really not talking about discrete effects. You’re not talking about what we would call discrete, independent variables. You’re talking about packages. It’s much like studying cultural differences when you’re comparing kids from one culture to another culture. You can’t identify something discrete about those two cultures because you’re dealing with packages. And that’s certainly the case in terms of residential care. And the other thing I think you have to be careful about is the quality issue, because that’s what comes back over and over again is as more important than the site of the care is the quality of the care, and kids can have bad care in every single different situation, and what we need to do is make sure you’re assessing that quality of care is. Make sure you’re assessing that quality of care.

Colby: 51:02

Yeah, yeah, you’ve mentioned your book a number of times. You’ve mentioned I don’t mean that in a bad way, but you’ve mentioned it. It’s one of the reasons why I was really keen to speak to you. What can people expect to get out of reading uh, access and reading the book, and how? How do you think it would influence practice in this space?

Bruce: 51:30

uh, you know I I did not push the book for the first year and a half because the hardback version was ridiculously expensive.

Bruce: 51:38

So I didn’t suggest anybody buy it, and so now it’s in paperback and you can buy it on sale sometimes and it’s more reasonably priced. But I think some of the other things I’ve written in journal articles would get the message across, and I often just give references to open access articles because they can get the basics. James Anglin, who has had a big influence on me, and anybody who knows residential care knows James’ name, and James said that the main purpose for my book should be that anybody writing a grant proposal to get support for residential care should put it in the appendix, and that’s basically why I wrote it. I wrote it because I felt like those who do residential care, those who see it as having a positive impact, were getting a bad press and I wanted to clear that up. And so you know, I think the major purpose of the book was to make that point. Now I do think that and this happened to me when I talked I was giving in Calgary, canada, last year a young woman came up to me and had actually bought the expensive hardback and she said that she she had, she was running a program there in Canada and she said what she had picked up from the book and which I was delighted to hear, was a better idea about what quality care is, and I think if people can can read that book and take that away.

Bruce: 53:21

I’m delighted because I think that’s such an important issue. It is the issue, the issue of providing quality care, and I think the reason you know, I don’t think there’s a mystery here. I think the research shows what high quality care is. It’s a matter of picking the people who are going to provide it carefully. It’s a matter of training them carefully, it’s a matter of supporting them carefully, providing the resources they need and the kids need, and then providing that stability. And I think that if you do that, you can provide quality care. Now it’s easy to provide bad quality care. There’s so many different ways of doing it and you do have to go into it. I think, thinking that this is an expensive form of care. And I say in the book, in the conclusion of the book, one of my conclusions is that residential care is expensive and it should be. We owe it to these kids. Society has not supported these kids well up to now and we’re going to pay for it and we should pay for it.

Colby: 54:30

I think that’s a really good point and it puts me in mind of an earlier guest who came into residential care from economics and who was very interested in human capital, the notions of human capital Graham Kerridge was his name, if you wanted to look back and I think that residential care done well, I think that residential care done well, just as is the case with other forms of out-of-home care, is an investment not only in the future of that young person, but their children and their children’s children. That’s right, and I do think that when you view residential care as an option of last resort, I wonder whether you know, like I wonder, whether a certain amount of that argument comes from the funders. Because of the cost yes, because of the cost they don’t want kids to be in residential care.

Bruce: 55:37

It’s bad for them, which also confounded with with the fact that it is also expensive yeah, there’s no question about that, that that happens, and and I think that, um, one of the reasons they get legislators on board for, uh, pulling the support from residential care is exactly that. And they said you know, it’s cheaper to keep kids in families. Well, no kidding. But the question is what’s the long term impact and what’s it going to cost society in the long term if we’re not careful? One of the things that’s happened because of the last resort thinking is that and the lack of foster care placements is there’s some strong stress on keeping kids in their families of origin, sometimes to the point where that’s dangerous.

Bruce: 56:34

And they’re doing it in situations where that’s dangerous. So there’s a writer, Naomi Riley, who writes about this regularly and what she’s pointed out is that when you increase the number of kids who are going back to their families of origin, abuse and deaths go up. Yeah.

Colby: 56:54

Well, that’s sobering.

Colby: 56:57

As a practitioner myself for 30 years working in child protection and related endeavor, one of the one of the the challenges that practitioners like me have is is that the state is a is a relatively poor carer and it’s a bit of a case of out of the frying pan into the fire for a lot of our young people, unfortunately, and I think you know, our legislators and our services have got a big job ahead of them to address the quality this, the quality of, of all forms of out of home care I mean state care, or the care if you’re in the care of the state. That should be a haven, that should be a sanctuary for the children that should be a safe place to grow up and too often we owe that to them yeah, yeah, have you ever said

Bruce: 57:58

that no, you go well, I, I think you know the foster, foster parent situation is we we don’t give, typically, we do not give nearly enough support to foster parents. Um and and if, if you’re serious about making uh, foster care work, we’ve got to do a better job of supporting foster parents.

Colby: 58:19

Yeah yeah, yeah, bruce, it looks like the sun’s going down where you are, the it’s getting darker and darker. It’s getting dark. You’re right. I don’t know if you wanted to pause for a moment and put a light on I can put, I can put a light on does that help? That’s different. We’ll wait for that. There you go.

Bruce: 58:45

Now the camera is focusing in on you again well, I I was going to do this outside on my, on my deck, overlooking the mountains, but, uh, they were predicting, uh, um, thunderstorms, so I I decided to go inside.

Colby: 58:57

I I well, we talked last time. You, I think you were out on the deck.

Bruce: 59:02

Oh was I.

Colby: 59:02

Yeah, there were thunderstorms predicted then too. You were in a very stormy place, it seems. Yes, yeah, I can predict that, on the basis of N equals 2. Both times I’ve spoken to you.

Bruce: 59:13

Well, we live in what’s known as a temperate rainforest.

Colby: 59:18

Yes.

Bruce: 59:18

And we are in the wettest portion of the United States east of the Mississippi.

Colby: 59:24

Wow, yeah, yeah, well, there you go. Well, there you go. I mean, my prediction was true based on a sample there you go. Sometimes it works. Bruce, if you were sitting down in front of legislators, what would you say to them about residential care?

Bruce: 59:42

in a nutshell, Well, we’ve talked about some of the things I would say to them. In fact, I have written to to as a written witness, to a number of of legislative groups and what I, what I say, is good residential care needs to be available and it needs to be an option, and not an option of last resort, but an option that takes into consideration the child’s needs. And one of the problems we’ve had in the United States and I’ve told legislators this over and over again they use the term family first and I think that’s wrong. I think the Danes have it correct. In Denmark, they don’t say family first, they say children first.

Colby: 1:00:32

And.

Bruce: 1:00:32

I think that’s the attitude that we need to take, and so what we need to do to have children thrive. They’re the ones that don’t have the power, they’re the ones that don’t have the voice, they’re the ones that get pushed around, and when you say family first, and what you really mean is parents, adults first, that’s not a good approach.

Colby: 1:00:55

No, no, yeah, finally, I’ve asked you a lot of questions, bruce. Was there anything that you’d like to ask me before we wrap up?

Bruce: 1:01:06

yeah, um, um. Australia was a place a few years ago that said we’re going to do away with all residential care. That’s the dream, and the dream’s been realized, and then things seem to have turned around pretty quickly. What’s your take on what happened?

Colby: 1:01:27

Well, I can’t really speak authoritatively for what’s happened in other states of South Australia. I’m in South Australia. We had what’s called a Royal Commission in our political environment, which is based on the British one, a Royal Commission and I’m probably not going to give a great description of it, but it’s like a very high level judicial inquiry into an issue. It’s called by the government of the day, it tends to take a period of time and it’s an investigation of an issue of great importance to the body politic, and then recommendations are made and it’s usually around things that have gone wrong. We had one in relation to child protection systems and an outcome of that was that, well, one of the things that flowed on from that was there was this idea reinforced that residential care is inherently bad, excuse me. And so we did have congregate residential care units. They’ve been closed down. Residential care units they’ve been closed down. I think almost all of them have been closed down, at least the state-run ones.

Colby: 1:02:48

And there was pressure in the last few years to move children out of residential care arrangements and, in particular, temporary residential care arrangements, which they were referred to as emergency care.

Colby: 1:03:05

And there remains this um, this idea that that residential care is bad and and that we should have all children out of residential care. And indeed our minister, or her staff has, has, you know, talks in posts on social media about we funded this program or that program and we saved children from residential care. I can’t quote you the figures, but residential care hasn’t gone away, and though the state or the government-run child protection agency tried to divest itself of residential care to independent providers, they have ended up having to maintain their own residential care program. I don’t know if it’s expanding or static. I don’t know if it’s expanding or static, I just know that it’s not been successfully gotten rid of. And I think you won’t. You won’t, and I think there’s very good reasons, as we’ve outlined in this conversation, for why residential care needs to be part of the picture. So it’s almost like the tail wagging the dog, in a way.

Bruce: 1:04:23

Yeah, yeah.

Colby: 1:04:28

The need is right in front of people’s faces. There needs to be this option. You can’t get rid of it. What you, rather, should be focused on is how do you make it better? How do you improve?

Bruce: 1:04:44

it. Quality is the issue. Quality of care is what it’s all about. I know that the people at Cornell in the care model have spent a lot of time in Australia and a lot of Australian programs have adopted the care model and I think that’s a real positive outcome because I think if you really do take the care model seriously, you can provide high quality care. Yeah, yeah.

Colby: 1:05:22

Well, Bruce, it’s been a real privilege to be able to have tracked you down and had this conversation.

Bruce: 1:05:27

Well, I have a low social media presence and that’s intentional, but I’m not hiding from anybody I know.

Colby: 1:05:34

But look to be honest. Last weekend it’s Father’s Day here tomorrow, tomorrow, sunday’s Father’s Day here tomorrow. Tomorrow, sunday, it’s Friday here, but one of my sons is going away tomorrow. So we celebrated. Last weekend. I barely picked up my phone and looked at social media and, gee, it was nice to do that. But thank you for taking the time to speak with us.

Bruce: 1:06:00

I’ve enjoyed talking with you. It’s been a fun conversation, awesome, thank you.

Reimagining Children’s Homes: From Last Resort to Purposeful Healing, with Kevin Gallagher

Not Forever Homes, But Forever Impact

In this insightful episode of the Secure Start podcast, host Colby Pearce engages in a profound conversation with Dr. Kevin Gallagher, a veteran practitioner with nearly 30 years of experience in UK residential care. Their discussion delves into the evolving landscape of residential care, its purpose, and how it can be optimally utilised to support vulnerable young people.

Kevin’s journey into residential care began in his mid-twenties, following personal struggles with identity and finding his authentic self. His early experiences of inequality and exclusion fostered a deep desire to help others, eventually leading him to social work training in the late 1990s. This personal healing journey coupled with professional development highlights how many practitioners in helping professions bring their own lived experiences to their work – what Kevin refers to as the “wounded healer” phenomenon.

What stands out in Kevin’s narrative is the evolution of his practice from an intuitive, heart-driven approach to one that balances authentic connection with evidence-based methodology. In his early career, his approach centred around providing “good parenting” – ensuring children had bedtime stories, proper meals, and a well-maintained environment. While well-intentioned, he acknowledges this approach was “crude and naive” without the underpinning theory to support it. This honest reflection demonstrates the importance of continuous professional development in the residential care sector.

A pivotal aspect of the conversation revolves around the purpose of residential care. Kevin makes a statement that might initially seem controversial: “These are not forever homes.” However, he clarifies that this doesn’t mean these environments should be cold or unfeeling. Rather, it speaks to the purposeful, time-limited nature of therapeutic residential care. The goal is to provide young people with healing, skills, and relationships that enable them to flourish within the parameters of their stay, ultimately preparing them to navigate life more successfully when they move on.

The podcast challenges the prevailing narrative of residential care as an “option of last resort.” Kevin questions why, after a second failed family placement, the conversation doesn’t shift towards trying something different rather than attempting several more family placements. This cycle of placement breakdowns creates additional trauma through repeated rejection. He suggests that in some cases, residential care could be used earlier and more purposefully to do the necessary therapeutic work that would eventually enable young people to successfully transition to family settings.

Kevin also addresses the heterogeneity of residential care, emphasising that just as no two families are the same, no two residential care settings are identical. He describes how his current organisation, Amberleigh Care, operates psychodynamic group therapeutic communities for teenage boys – a model that wouldn’t be suitable for all young people. Meanwhile, other organisations like The Mulberry Bush School use similar therapeutic frameworks but adapt their methodologies for younger children. This diversity is essential for meeting the varied needs of traumatised young people.

The financial aspects of residential care receive thoughtful consideration as well. Kevin makes an important distinction between “high cost” and “expensive” – residential care is undeniably high cost due to the resources required, but it should only be considered expensive if it doesn’t provide value for money. This nuanced perspective challenges simplistic financial comparisons between residential and foster care.

As our care systems continue to face increasing demands with diminishing resources, Kevin’s insights provide valuable guidance for how we might reimagine residential care. His decades of experience suggest that when used purposefully and therapeutically, residential care can be a powerful intervention that changes young lives for the better. The key lies in being intentional, responsive to changing needs, and guided by both heart and evidence-based practice.

You can listen to the podcast here:

You can watch the podcast here:

About Kevin:

Kevin is a qualified social worker, organisational consultant, manager and has just completed his PhD. 

He has worked in residential care and education for almost 30 years (with Amberleigh since 2015), from front line practitioner, through management roles and into leadership in a diverse range of organisational structures, both public and private. 

Kevins passion is for therapeutic residential care and education, promoting the use of quality improvement standards. 

He is an Advisory Group member and Therapeutic Care Specialist at the Royal College of Psychiatrists. 

Kevin has been a trustee of The Consortium for Therapeutic Communities for over a decade, supporting and developing therapeutic practice across the UK, in particular, supporting local authorities to commission specialist provision. 

Additionally, Kevin assists providers in strengthening models and practice. 

Kevin is a very public campaigner for better understanding and use of residential care through a focus on practice evidence.

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Kevin: 0:04

When the second family placement has failed? Where is the conversation that says maybe we should be trying something different rather than carrying on trying another three or four or five? You know you’d like to think that residential care would be used earlier and more purposefully to do the work in order to allow young people to move into family type settings successfully. Therapeutic care as opposed to any other descriptor, it needs to be purposeful, it needs to be deliberate. These are not forever homes. It’s not forever, but whilst they’re with us, it is their home.

Kevin: 0:50

We need to be clear on what are we doing. Why are we doing it? How are we keeping it responsive? How is it responding to changing needs? This idea about them not being forever homes there’s nothing in my mind. There is nothing cold and feeling about that which would be the kind of criticism, and quite the opposite. It’s a much more responsible approach to say how can we make sure that these young people feel loved and welcomed and protected and encouraged and enabled to flourish and given all the opportunities they can within the parameters of the time we’ve got?

Colby: 1:32

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is a highly experienced practitioner and leader in the UK residential care community. Before I introduce my guest, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Kaurna people of the Adelaide Plains, and acknowledge the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Dr Kevin Gallagher.

Colby: 2:19

Kevin is a qualified social worker, organisational consultant manager and has just completed his PhD. He has worked in residential care and education for almost 30 years the past 10 years with Amberley Care, from frontline practitioner through management roles and into leadership in a diverse range of organisational structures, both public and private. Kevin’s passion is for therapeutic residential care and education, promoting the use of quality improvement standards. He is an advisory group member and therapeutic care specialist at the Royal College of Psychiatrists. Kevin has been a trustee of the Consortium for Therapeutic Communities for over a decade, supporting and developing therapeutic practice across the UK, in particular, supporting local authorities to commission specialist provisions. Additionally, kevin assists providers in strengthening models and practice. He is very public as a campaigner for better understanding and use of residential care through a focus on practice evidence. Welcome, kevin.

Kevin: 3:49

Hi, colby, it’s great to spend some time with you and thank you for that very generous introduction. I feel like I need to, you know, add some personal bits to it. I’m a Gemini, I don’t like football, I’m no good at DIY, and we’re picking up a new puppy tomorrow.

Colby: 4:04

Oh really, I’m no good at DIY and we’re picking up a new puppy tomorrow.

Kevin: 4:06

So I think that just it kind of rounds off a long list of work-related activities. But it’s great to be with you and I’m delighted to have been invited. Thank you.

Colby: 4:15

Well, and thank you for agreeing to come on. I’m not sure when which month covers Gemini. Yeah, we’re a little bit different. I don’t mind the football and building things. In fact, I’ve spent much of today doing renovation work here at my house, but we obviously both have an affection for dogs. There you go. What sort of puppy are you getting?

Kevin: 4:42

tomorrow. So we’re getting an Irish Terrier puppy tomorrow. Oh yeah, yeah, yeah. So that last dog of 16 years sadly passed away about a year ago. So we’ve got the summer holidays out of the way, so that we’re now ready to have a new addition to our home, and actually we’ll be registered as a therapy dog as well, so I can bring him into work with the children yeah, I look, I’m a I’m a massive dog person.

Colby: 5:10

I love dogs, my mine. Last month was two years since our maltese cross poodle passed um and uh. I’d like to tell the story about the, the variation in in uh, the dogs that rebecca and I, about the variation in the dogs that Rebecca and I have had in the course of our marriage. So our first dog early in our marriage was an Alaskan Malamute, and so a very big dog, very big, very strong, shedded a lot. And then we went from there to a Maltese Cross Poodle, or a Moodle as they call them here, and they both used to sleep in our bed. He was small enough to sleep on his daddy’s chest, a bit like the Bubbies did when they were small. So, yeah, dogs really enrich our lives. I wish I could get another one, but my sons feel my pain, and so one of them’s already. He moved out earlier this year into his own house and very closely after that, bought himself a golden retriever puppy.

Kevin: 6:21

Dogs have always been part of my life and actually even at work we have dogs and animals of various descriptions in our two settings. I might talk a little bit about later. But I think that kind of the impact of having dogs around or having animals around and needing to care for them, as well as the kind of the distraction and shared experience that you can have with staff, I mean, yeah, I think it’s. It enriches our lives to have animals around.

Colby: 6:46

And I think there is definitely an evidence base that is emerging around the role that pets slash animals play for the benefits around mental health and wellbeing and the developmental benefits for children and young people as they’re growing up having pets to care for. So, yeah, that’s great. Was there anything else that you wanted to add to the bio that I read before, or just the personal addition was sufficient.

Kevin: 7:25

No, it’s an honour to be invited and I think when you kind of read it out, when you’re in and doing the work, and then the years go by and you learn and your role changes and now I find myself 30 years in being invited to have conversations like this, which is a real privilege. So it’s always useful to be able to reflect on the journey and the different roles and how it’s evolved and how that informs how I practice and you know the views I have around child care, how we run the services, how we campaign. So I think it’s a yeah, it’s a useful starting point in terms of the conversation this morning.

Colby: 8:04

Yeah, yeah, and of course the privilege is also mine as well, having you on, so tell us about how you got involved in residential care.

Kevin: 8:15

I mean, I think, like a lot of people in helping professions, there’s a degree of wounded healer in in the background. I sort of fell into it in my in my mid-20s. I kind of left school at 16 with qualifications. There wasn’t a, there wasn’t an encouragement in my house to kind of work, um, and struggling with my identity as a gay man. I hadn’t come out at that point and I found myself with a house and a girlfriend and a job and responsibilities and living a life that really wasn’t um, authentic um, and there was a kind of a hidden side and the tension and the pressure of managing that culminated in me coming out and having some quite a lot of difficulties during my late teens and early 20s, you know, become a little bit extremely strange for my family for a while. A bit of running with the pack, mixing with some of the wrong crowd, too much partying, um, you know those those sorts of issues, and I was kind of finding myself um and I wasn’t happy during that period. Uh, and then, um, as I began to settle into myself a little bit more, um, I actually went back to night school as it was then, and did my sociology and psychology a levels, um as a stepping stone towards social work. I think the my experiences of being a gay man and coming out and growing up during the the 80s I was born in 69, so um, the kind of the environment, um in the, in the culture at the time around, homosexuality was still um very negative um, and even my first experiences of coming out on on the gay scene there were a handful of quite clandestine venues that you would go to and a real melting pot of people in there in terms of ages and interests and so on and so forth. It’s not like it is today and I think I was very aware of inequality, unfairness, feeling excluded. Some of these thoughts were not properly worked through because I was living them and experiencing them as a young man and that definitely informed a motivation to want to help others. I’d always found that I was fairly gregarious, quite confident in, at least on the surface, quite confident in social situations, and when I left school I ended up working in banking and sales, so a very kind of talking, interacting type profession, and I think that and then this combination of social values and wanting to help people I didn’t recognize it at the time, but some of that was also my own healing that. That took me towards social work training.

Kevin: 11:37

So I did my social work training in the late 90s and that was the beginning of a sort of a turning point in my personal life. I can kind of come out of a difficult period and then now had more of a purpose of where I was going. I’d come out, my family had had some time to adjust to that. The fact that I was now training and on a career path was, you know, was helpful in rebuilding my relationship with my family and so it moved on from there. And then usually at the time when I did my social work training it was a diploma in social work. It’s now a degree in the UK, so it was a two year diploma with quite extensive placements as part of the learning.

Kevin: 12:28

And I did my second year placement, partly attached to um uh, an adult um, mental health hospital, um and partly with a leaving care team, um, working with young people transitioning, and that was the beginning of my hook into working with young people. So when I qualified, everybody else on my course there were about 20 odd of us. Most of them were doing children and family social work or adult social work and wanting to go and work in statutory teams, but I went to work in residential care straight away in the local authority. So even that was quite unusual at the time. So I found myself in a small local authority children’s home in the West Midlands in a very kind of urban setting, working with quite diverse, challenging young people. If I look back on it now, there was no deliberate use of residential care. You know this was a unit, as the language would have been called then, and we were working with whichever young people the senior management in social services were sending through to us.

Kevin: 13:50

And it happened that we were working with a very complicated young person who displayed sexualised behaviours as part of his kind of profile and we were engaging with an independent sector organization that were actually coming out to do some assessment to see whether he would be a suitable match for their service. And I was involved in that and although, as it turned out, that wasn’t the right route for that young person, I made a connection with that service that ultimately then turned into a job offer at a later point. But I found myself fairly quickly as the only qualified member of staff in a mixed staff group and within a few months of being there the registered manager had an accident that injured his back and put him out of work for several months. And as the only qualified member of staff I was asked to step up and hold the team, even though I was newly qualified and really wet behind the ears. So I found myself learning on the job very quickly and that was my springboard then into the, the independent sector and moving into a management role after about two years in the local authority and it moved from there. So I started as a residential social worker um managing a really tiny service initially, then moving into a six bed service for under 12s all boys and that was my first taste of working with therapists. That service used to buy in its therapeutic services from another established provider and, yeah, that was where I cut my teeth. I was in that organization for five years as that organization grew. So I started as a manager of one home, um, and then after about a year I moved into a middle management role and then was overseeing the opening of more homes and that’s when I really, you know, got my my feet into personnel management and staff training and understanding some of the policies and, um, you know the regulatory frameworks in more detail, and it basically moved on, moved on from there, um. So so, yeah, it’s definitely rooted in personal experience. There was definitely a motivation to want to help others.

Kevin: 16:25

When I look back now at my knowledge back then was wafer thin, really wafer thin? I mean a lot of the judgments were quite crude and naive. I mean I remember a phase I mean this would have been, you know, way back at the very end of the 90s, and my thinking was very much about good parenting. It was quite sort of middle class, sharp, elbowed parent type, thinking about manners and looking after our environment and making sure there were bedtime stories and that the house was well maintained and there was abundant food on the table, and so I didn’t have any of the underpinning theory to go with that. It was just based on this kind of strong sense of good parenting to try and make up for what had been missed. Um, you know, reflecting back on it now, it feels very crude, it feels very, very naive, and I certainly remember at one point, you know, three or four years in um, I was very much on my white charger, trying to rescue everybody and trying to lead from the front, and that was definitely my achilles heel.

Kevin: 17:45

I remember one, one period where you know the degree of trauma again, I’ll use the language that I understand now things were uncontained. Um, I wasn’t recognizing the need to contain the staff, to contain the children. I was trying to do all of that myself and you couldn’t fill your own cup quick enough to be able to feed everybody else. So, yeah, there were definite moments where I think I was very fortunate. In the first kind of four or five roles that I had, I had really solid, experienced practitioners as my immediate line manager or mentor, and so those four or five people really. They kind of gave me confidence and support to kind of do what I was good at, but they also kind of challenged and signposted me on the areas where I needed to grow and develop and that, yeah, that put me in really good stead.

Colby: 18:50

People seem to find their way into this area. That kind of need to find their way into this area.

Kevin: 18:57

It’s strange work really, isn’t it? I mean, when I talk to people about over the years and I’ve talked to kind of friends or people that you meet who are outside this work, and people will often say, oh well, it must be so rewarding, or well, I couldn’t do what you do. And it is a strange, it is a very strange situation. I mean even thinking specifically about the idea of a children’s home. Specifically about the idea of a children’s home. You know it’s a place of work for the staff who are coming in, but then it’s a relational and very kind of familial and domestic set-up, but then the young people who are there are not really there by choice. It’s a very odd situation to be in by design.

Kevin: 19:48

And then, in terms of the nature of that kind of relational work, um, you know, I often talk about to staff as well, about you. You need to be open and affected and bothered enough, um, to actually have real connections. You know that you’ve got. You’ve got. You’ve got to feel and want and want to know and want to be with these young people. But, by the same token, you also have to be slightly detached and aloof enough if aloof is the right word, detached enough to be able to think and and see things objectively and be able to apply yourself deliberately, and I suppose that’s the the point.

Kevin: 20:39

I was the thing I was talking about earlier. I suppose that’s the point of distinction. When I was earlier in my career I I wouldn’t have been able to describe it like that because I was driving very much just from the kind of internal um wants and motivations and the kind of internal my own internal working model of how I thought the world works, um, but now I’m able to kind of harness the good part of that but also balance that with something that’s a bit more structured and a bit more evidence-based and informed. You know that the thinking has a much more concrete underpinning now rather than it just being from the just from the heart. You know, you need that.

Colby: 21:26

I mean, I think the word that comes to mind is sophistication Like the approach has become more sophisticated as you’ve had opportunity to reflect on the role that you’ve been performing and delivering over the years. I did think. I must say I did think when you were talking about your initial approach and it being a family by from what I heard, a conventional family trying to provide a conventional family environment, and feel I think, you know, I think that there’s nothing terrible about that. In fact, if we can do that for our young people and provide them with some of those conventional family experiences or relational experiences, I think they’re the foundations.

Colby: 22:26

They’re good foundations to build on.

Kevin: 22:30

Yeah, I suppose at the time I would say it’s yes, and, and at the time I didn’t have the, and I think that’s the thing that I’ve learned. And I think that bit about heart and head and, you know, being authentic and being connected but not but able to um, stay contained and not be overwhelmed and flooded, I think there’s also a parallel when we think about um staff teams because, again, you know, residential settings are an unusual environment with multiple relationships, um, they’re familial and domestic, but then they’re not, in terms of the shape of them, that difference in age and gender and personality type that you have within staff teams. You know, there are some that will be much more thinkers and want the theory and the evidence base and the knowledge and use that as their way in to kind of inform their practice. And then there are others who just seem to be innately able to connect but might equally then struggle with report writing and paperwork. And so this thing about moulding a team and being able to recognise that you need all of those different talents, sometimes they’re contained within individual people, um, sometimes they’re absolutely contained within different people within the team. Um, and I think, again, that’s another thing that over the years I, you know, I’ve been able to have a much deeper understanding of in terms of how you support and shape and develop a team. It’s definitely become more. You know my thoughts around that become more strengthened as I’ve got more and more into therapeutic communities. I mean my therapeutic community interest. That absolutely came by accident.

Kevin: 24:25

20 years ago I took on a director role for an organisation that had 27 small, very small children’s homes spread across North Wales and Shropshire with a couple of small schools that they were servicing, and it had been through some operational difficulties. There was some really great practice happening in pockets and there were some areas where things were chaotic and not good. Um and I can’t take the credit a predecessor in the role had come across these therapeutic service standards and had literally just got them and started an initial email conversation and it had never gone anywhere. So these were sort of almost in the inbox when I arrived and I was looking for some kind of framework to help bring these 27 homes together, some kind of common language or set of principles so that I could start to share what was working well with services that were perhaps struggling and kind of, you know, coordinate it really.

Kevin: 25:34

And the therapeutic community standards were what I discovered and it was like a light bulb moment. I mean, they were to me, they were an off the shelf-to systemic framework that gave a language that we could use consistently. That then, as you got into the detail, talked about some of the how-tos in terms of systems and processes and, yeah, that was my starting point and I’ve worked with those standards, um, in deeper and deeper ways. Uh, ever since it’s, that’s become a complete um, uh, yeah, complete turning point in my, in my kind of practicing and career.

Colby: 26:22

Yeah, yeah, uh. Peter wilson, a very recent guest, said his life has been a series of serendipities. You referred before to you had some mentors that you had when you were getting into the work and I really wanted to ask you, when you mentioned them, what it was that you took from those mentors that helped you in your own practice and career progression um.

Kevin: 26:54

So I think, in in my very first step into, uh, into the independent sector. So when I, after about 18 months, two years of working in the local authority, um, so in the uk, as, as people may know, um, we most children’s services in the UK now are delivered by the independent sector. Most of that is private sector. There’s a small amount of third sector provision and public sector provision has been very, very low for a long period of time and when I was first joining the profession it was right at the beginning of that journey. So the independent sector was relatively new. It was probably a decade. We’ve been around for about a decade but it was growing, growing, growing. So my career has been lived through the experience of public sector shutting everything and a new market of private provision and how that market has evolved and matured, which we can talk about later. So in that very early stage I was working with two experienced local authority child protection social workers who were and this this was very common in terms of how those early services were set up it was predominantly experienced local authority practitioners who were, you know, disappointed or frustrated with the way that services were organized, who decided to go out and set up on their own to do things differently. And so I worked with these two guys who were, um very well established in their own reputations. They knew what they were doing. The service was, you know, solid in terms of um its understanding. You know it wasn’t yes, it was a for-profit organization, but back in those early days this wasn’t set up as a money-making venture. That wasn’t the, that wasn’t the kind of way it was positioned. This was like new innovation. So being around them and having their support was, um just very reinforcing in those early days. And then I moved to um a larger organization. I took a sort of immediate middle, sort of middle senior management role in a larger organization that was already working therapeutically in different ways, and I had a there was a female managing director there, again very, very long in the tooth established local authority child protection social worker who’d been managing these services for a number of years and had that mix of the kind of operational leadership in a space where the services are being purchased by local authorities but still needing then to operate, from a practice perspective, quite a diverse portfolio of different provisions. Um. So again, there was a bit of troubleshooting to be done there, um, so it was good experience and she was um, as I touched on earlier. She was somebody who appreciated what I was able to do and gave me space to just crack on with it but was an absolutely amazing backstop and mentor. So in terms of if I was hesitant about something, that sounding board, but it really felt like a peer relationship rather than it being a line management relationship, it felt very kind of creative and that then was a stepping stone then into the organisation.

Kevin: 30:37

I think a mutual colleague, patrick Tomlinson. I joined SACS so there was a bit of full circle there. So SACS was a very, very reputable therapeutic childcare organisation in Shropshire in the Midlands and the first independent sector role that I had where there was the bought-in therapy, the bought-in therapy was being provided by SACS. So I began to have a sort of an awareness and a working relationship with them and three or four years later I then joined as a director when that organization was expanding and that was one of the most significant periods in my kind of, you know, middle part of my career, the the expertise. There was a lot of commitment in that organization to really developing the evidence base of what they were doing. They developed a body of work. They had a very clear treatment and intervention and assessment process. The systems were very structured. The people that they had had recruited into that kind of senior team.

Kevin: 31:46

There was a lot of thinking going on. They were writing, you know, publishing articles um, supporting the writing of books, um, it was. Yeah, it was a really fertile um period in terms of being exposed to thinking. I mean, that’s when I started to get more exposed to psychodynamic thinking. First came across the Tavistock. It’s through that organisation that I uh, alongside that, as part of that kind of reflective work, which was not something that I’d done earlier in my life, um, so it was a. It was really interesting to come at personal therapy under the auspices of a work and a qualification, um, but it was. It was really that point where I properly got to understand that you’re using yourself in the work, um, in a very explicit. My understanding became much more explicit, um, and then my understanding of the theoretical underpinnings of that and what that looked like in terms of organisational structures and systems and the idea of anxiety in organisations and containment and how that pertains to leadership. All of those ideas absolutely came through my time at SACS and that and that qualification. Yeah, there was said there were several, several very influential colleagues there and they were also an organization that was very outward facing and networking with other practitioners. So it certainly laid the foundations. It gave me introductions and contacts with other people and into the other networks that I’m still very much in contact with today, 20 years on. So that was definitely very, very significant. And I think the other person I would say would be very significant for very different reasons Before I came to Amberley so I’ve been at Amberley now for 10 years.

Kevin: 34:08

But after I finished that consultation qualification, I uh I started to do some individual consultation work to make it live, you know, to make it a real, a real thing. And uh, I used to, I used to meet up regularly with other providers in our part of the country, kind of networking groups, and the original owner and founder of Amberley was somebody that I used to see regularly in these spaces and we got on well and she needed some role, consultation, because she was a director, a registered manager, a responsible individual, you know she was wearing a lot of hats in quite a small organisation and needed some thinking space, some kind of coaching and thinking space, and that relationship was ongoing for six and a half years, providing that supervision and doing. I did some board strategy days and some team development days at various points and there’d always been a bit of a joke. I was running a much larger service as an employee, um, and there was always a bit of a joke about, oh, when you’re going to come and work for us so I can retire, you know, I could hand over to you, and that conversation became more serious in 2015. And so that’s how I joined Amberley. So Amberley has been around for 20 years and I’ve been connected with the service for almost 17 of those, but employed in the leadership role for the last 10.

Kevin: 35:46

So that relationship with that particular woman uh, you know that that founder um was a, you know provided me with the opportunity that I, that I have today.

Kevin: 35:58

I wouldn’t be, I wouldn’t be in the role I mean now had I not had that, that working relationship. So it’s definitely significant, not always straightforward. I mean the idea. I mean that was a learning in itself, the idea of um, you know, helping to manage the transition of a founder, you know, leaving the thing that they have put their blood, sweat and tears into for a, for a decade, um, and that kind of handing over the service to somebody else, to kind of take it for a very complex process to have lived through, you know, not always easy and uh and learned a lot through that, but, um, but definitely a significant person, um, you know, I wouldn’t be here now without, without that opportunity, so I’m always mindful of that what’s become really uh clear in the expression of people who work in this space and in related endeavors is the role of supervision in, as you put it, providing some thinking space, that opportunity to reflect about the work, because if we’re not thinking about the work, then how are we practicing, is the question.

Colby: 37:11

You mentioned earlier the word containment quite a number of times and I was going to ask you about the kind of theories that particularly influence your practice. I’m very much of the view that the people who do well in this space, they can be quite a diverse group, but the one quality that I think really makes people stand out is that they’re good at containment. Yeah, some people are just naturally good containers, you know they’re just, they are, I think.

Kevin: 37:46

I think in terms of, um, I think there’s a responsibility to the children. And, if I was to use a slightly different perspective, these are paid for services, whether it’s delivered by the state or whether it’s delivered by a private sector organisation. It’s public sector money, it’s a state intervention when we’re looking after children. So I think there is a, I think there’s a moral and uh and an economic um, um responsibility. But to the children, um, they’re with us, not by choice, you know. They’re with us as a result of, you know, these significant early traumas and we owe it to them to work with them and alongside them in the best way that we possibly can.

Kevin: 38:41

And I think, in relation to therapeutic care, as opposed to any other descriptor and we may talk about that in a while it needs to be purposeful, it needs to be deliberate. So I think, the thing about the kind of the learning and the knowledge and what that might mean for containment, for people who are leading a shift if that’s the language that’s used or a registered manager or a senior manager we’ve got to understand the nature of the work on the ground and to play our role in the system to make sure that those young people and those staff are getting the maximum amount of support, relational opportunities and different inputs and supports to be able to, uh, help with healing and recovery. So so, yes, we, we could go along and do that in a very uninformed and just go with what’s natural, but loads of mistakes are going to be made and these young people deserve much better than that. So I think that’s, I think I think sophisticated. You know, having a more deliberate or sophisticated approach I think is absolutely essential, but then it’s a deliberate thing.

Colby: 40:22

Yes, it’s the intentional use of yourself, the intentional use of the self, and so there needs to be a guiding framework, um that so you, so that there is an understanding of the children, of the work of, of relate, the relational environment in which you’re working, so that, um, so that you can be intentional about it. And it needs to be the opportunity to stop and think about the work and how I approach it and use myself in a way that is reflective of good care standards and of the needs of the children.

Kevin: 41:10

I think it’s. What is the work? I mean children’s homes, you know I’ve spoken a little bit recently about which some people can find slightly controversial. These are not forever homes. These young people are coming to us at a point in their life where they need particular types of help. They’re only going to be with us for a relatively short period of time. Maybe that might be a couple of years or three or maybe a bit like, if we’re lucky. I mean, in the uk the average length of stay in residential care is getting shorter um, so it’s not forever, um, but whilst they’re with us it is their home, but it’s. It’s a special home where they’re there to get specific sorts of help from a diverse group of individuals.

Kevin: 42:05

So the purposefulness it’s. You know we can’t afford drift. We need to be clear on what are we doing, why are we doing it, how are we keeping it responsive? How is it responding to changing needs? I mean, I work with teenage boys and if they’re with us for three or four years, they’re growing up as young men, young adults. So their personalities evolve and are shaped by the people and the experiences that we provide. I mean that’s a. You know, I’m not a parent outside work and it’s interesting that I know I’ve spoken with, with family and colleagues along along the way. I think there is a there is a strong parenting motivation within me that gets satisfied through the nature of the work that I do.

Kevin: 42:54

Um, so, yeah, it’s strange when, when you know, when you have, like, a media presentation about children’s homes and and young people can then either be put into these polarised positions of being these poor victims that need to be looked after by the state, and if you start from that position, a whole load of assumptions can unfold or it’s a more demonised view about troublesome individuals that need to be managed away from society, and both of those positions are obviously unrealistic.

Kevin: 43:32

Um, but they, but they both then set up a set of assumptions at a societal level about what a children’s home is or what it’s for. Um, and, yeah, this idea about them not being forever homes. There’s nothing in my mind, there is nothing cold or unfeeling about that which would, which would be the kind of criticism, and quite the opposite, it’s a much more responsible um approach to say how can we make sure that these young people feel loved and welcomed and protected and encouraged and um enabled to flourish and given all the opportunities they can within the parameters of the time that we’ve got, with an understanding of their starting point when they arrive with us, with the application of theory and practice, so that by the time that they’re moving on they are healthier on all levels healthier, more rounded, more confident human beings to be able to go on and navigate life more successfully under their own steam. I mean, that’s the outcome from my perspective.

Colby: 44:46

I think yeah it’s not so controversial with me, kevin, I’ve been thinking a lot about the best way to use residential care, in a sense, because I do think it has strengths. It has really clear strengths in a number of areas. So, yeah, the idea is that we should be very much aware of those strengths and we should be very much aware of the populations of children and young people who can benefit from it. I’m interested to hear more about you know how you view residential care as, as compared with um, foster care, for example yeah, well, again across my career.

Kevin: 45:39

So again, this is where the understanding evolves over a career. So I now have a much more, a much clearer understanding of the um, the wider societal roles about um. You know economic policy for argument’s sake in a country and how that translates to the funding of services. So if we look in the in across my 30 years in the uk system, um, it’s moved from massive decline in public sector provision into the private sector and then that sector not very well managed, given that we’ve only got local authorities who are commissioning services. Then, if I look at the last 10 or 15 years in particular, because there are some extreme pressures in the UK, as there are in many systems, we’ve had 15 years of real cuts in public funding. So our local authorities, in terms of all of those early help, help for families, early intervention, youth clubs we had Sure Starts centers in the uk, a lot of these initiatives that were helping children and families to have the best start in life and ultimately reducing some of the numbers that would be coming into care they all got stripped away.

Kevin: 47:03

Um, at the same time we’re on a societal level. We’ve had real economic pressures, a more unstable labour market, a more unstable housing market, fuel pressures, et cetera, et cetera, et cetera. So all of the societal pressures that are going to drive demand into a kind of a looked after system have risen at the same time when a lot of those preventative and protective structures were being taken away. So it’s been a perfect storm. We’ve seen rise, rise, rise in terms of the numbers of of children and families coming into the system, um, and then it’s a bit of a crude analogy. But if, if we were to look at that a bit like a funnel in terms of, you know, greater numbers coming in um and greater complexity within that, where that kind of filters all the way through, um, you know you’re thinking we’ve now got a situation where about 90 percent of children who are in care are in foster-type settings in the UK, foster-type settings or sometimes kinship care, and about 10% in residential care.

Kevin: 48:18

But that line between, you know, the line between moving from fostering to residential care, has moved further down that funnel. So, you know, you’ve got young people who 20 years ago might have been in residential provision now absolutely in foster care, and a lot of that is driven by economics, not by practice, um, so fostering gets talked about like it’s a single thing, and of course it isn’t. It’s a spectrum of different types of provision. So we’ve got therapeutic foster placements and solo foster placements and you know those for siblings and so on and so forth. And then when you get to that point where you know if you’re a young person where the local authority is deciding that a family is not right for you, authority is deciding that a family is not right for you or quite often multiple foster families have been tried and failed and that and children need to go through that, sadly, before they’re able to start accessing the resources of residential care.

Colby: 49:22

That that’s um the line and distinction when that change is made has moved more and more as they kind of down that funnel, sorry, there’s something that you just said there that I want to just jump in on because I think it’s really important to hear more about and talk more about you. You mentioned that some it’s almost as if some children have to go through a succession of foster placements before they get they. They end up in residential care. Yeah, yeah, and and it can’t be really understated what the impact on the children is of those, those successive breakdowns in foster placements before they Multiple rejections yeah.

Colby: 50:12

And that also then feeds into this idea of residential care being an option of last resort, last resort, and I wonder what you thought of that. I wonder what you think about this idea of it being an option of last resort.

Kevin: 50:29

Yeah, I mean that’s been the kind of narrative in the background across pretty much the entirety of my career. You see it at policy level. I mean we just had in the UK a couple of years ago we had a big independent inquiry into children’s social care by Josh McAllister, who’s now an MP, kind of putting forward a number of reforms, and it was interesting in that in terms of who they spoke to and what the kind of narrative was guiding that kind of that kind of inquiry, because residential care was hardly even included in it. And you know, you look at it and think, well, yes, it’s a, it’s a relatively small part in terms of the numbers of young people, um, but they’re the young people who are the most diverse and they have the most, um, you know, complex lives in terms of competing needs and it’s also the highest cost interventions. It’s where the system is spending the most of its limited resources. And yeah, the whole narrative is almost about we don’t want it. I mean I get it.

Kevin: 51:47

When the Children Act was introduced, that kind of reinforced this idea of residential care as last resource.

Kevin: 51:53

And I I get it because you know, I absolutely subscribe the best place for a young person to grow is in their family or in a family setting where that’s possible.

Kevin: 52:04

Um, but the way our laws and our systems were created, it almost had a systems level thinking that was that’s what we should be focusing on at all costs.

Kevin: 52:22

And so, inevitably, residential care becomes, yeah, absolutely the end of the line. Care becomes, yeah, and absolutely the end of the line. So you end up with processes where children do need, you know, do end up having lots of failed placements and you kind of you sit there sometimes as a social worker and kind of think what, why is nobody, you know, in terms of the decision makers who were kind of managing this young person’s care planning, when the second family placement has failed? Where is the conversation that says maybe we should be trying something different rather than carrying on and trying another three or four or five? But then, you know, by the same token, I’m not in the position of sitting in those resource meetings where those local authorities are trying to manage. You know, you’d like to think that residential care would be used earlier and more purposefully to do the work in order to allow young people to move into family-type settings successfully.

Kevin: 53:41

And that definitely is what happens in some of the countries. I think some of the Scandinavian think some of the scandinavian models work like that, but their whole welfare system and how that’s funded is entirely different to a uk context. So we’ve had experiments in the uk when people have looked at um, you know, social pedagogy models from scandinavia or germany and tried to kind of bring them in and they haven’t really worked because the wider system around them isn’t geared up to embrace that way of working, because it’s like turning the UK system on its head and we’re not set up for that.

Colby: 54:21

It’s too culturally different, but it’s interesting. On this question of option of last resort and, by the way, I agree that there are compelling reasons for it to be the option of first resort, but the people who would keel over at their desks, of course, are the chief financial officers of the commissioning organisations, because you wonder whether it is expensive to do it. To do it compared to foster care, residential care, High cost.

Kevin: 54:58

Just to put it in language there I say you know, I make a distinction between something being high cost and something being expensive. High cost is realistic in terms of the amount of resource that needs to go in. I think something’s only expensive if you don’t get very much for your money, because there’s a conversation about the cost of things and about value for money and how you determine that. So they are absolutely high costs. There’s a sensitivity to that in the UK because we have examples of profiteering, which is something that’s become quite a you know, a political and a media element in the kind of wider narrative. That’s why my ears pricked in that language.

Colby: 55:43

Again, I think you raise a very, very good and very interesting point around and and that is around value for money and um, I want to get into talking to you, about talking with you a little bit about the heterogeneity of residential care, that it’s not all the same, just in the same way that not all families are the same and not all not all foster and and there and there seems to be a relentless pursuit to try and make and I’ve been part of it to try and make all care experiences as same as possible. But reality defies us. The reality is that there is always going to be diversity. But just getting back this idea of the option of last resort, but just getting back this idea of the option of last resort, I mean you do, I am turning my mind to whether that’s is it the option of last resort for financial reasons, or is it the option of last resort because it’s a lower standard of care?

Kevin: 56:49

No. What are your thoughts about?

Colby: 56:50

that.

Kevin: 56:51

Yeah, yeah, interesting point. I think the financial drive is very, very significant within that and, as I say, over an extended period of time when the financial imperatives for local authorities have changed in points, when they’re under dire cuts, that financial motivation becomes much more to the fore. But I think, before that, I think, going back to the comments I made about the Children Act, I think there’s something rooted in our systems thinking, in our cultural thoughts about, you know, what is the proper place for children to be brought up in, what is the environment? So this idea of the family and the family home and for children to grow up in that environment, and what we might think of as ideas of normality and childhood and so on and so forth, there’s something deeply ingrained at a cultural and systems level, and even in terms of our legislative framework. That means that we are prioritising family and in many instances I absolutely agree with that, you know, I completely agree with that. But I think that needs to be balanced with and, yes, and sometimes a family has been the place where trauma has been created to such an extent that that young person needs something different for a period of time, to such an extent that that young person needs something different for a period of time.

Kevin: 58:30

When we go back to kind of you know, thinkers and writers, somebody whose work is absolutely as relevant now as the day that it was written, adrian Ward, who was writing back in the 1980s about, you know, leadership and and residential care, and in relation to therapeutic care he was well, residential care. He was kind of saying, well, if it’s not therapeutic, what is it? And I think he was speaking to a point that I I certainly make loud and clear now when we look at the profile of need of young people who are being referred into residential services in the UK I’m sure this is true elsewhere. By definition, by default, those young people come with significant underpinning trauma needs in all kinds of ways that express themselves in all kinds of risks and behaviors. So so all residential care must surely be therapeutic and planned and purposeful. How can it be anything else, like I, given the nature of the task.

Kevin: 59:43

But then that’s where there’s a disconnect. When you look at the way that um, and there are some changes emerging in the UK, but broadly speaking for a long time, when you look at the way local authorities describe, specify, commission, purchase residential care, standard places and and and core provision and and somehow other things are then enhanced and bolted on, like the. There’s a, there’s a. There’s a difference in thinking um, and I think some of that is informed by procurement and commissioning language rather than about social work language. I think it’s two different mechanisms trying to talk about the same thing in the middle, um, but we are, we are definitely beginning to see some change there.

Kevin: 1:00:41

I think um and that goes back to this idea that you know, children’s homes need to come in all different shapes and sizes, both in terms of their locations, the size of the building. Are they going to be single gender or mixed gender? There are definitely different cohorts of needs for young people, some of which can be clustered together and overlap, some of which you need to work quite distinctly with, and a good example I give to bring that to light. I mean, we’re in amberley, we’re working, um, in a psychodynamic group therapeutic community. So it’s unusual, um, in the uk residential settings where we have up to 19 boys, uh, on one of our sites and one of our communities in two buildings and up to 13 boys in the other.

Kevin: 1:01:34

Now, most children’s homes in the UK are two or three, maybe four places, so they’re unusual in their size and we work with a very specific cohort of young people. So we’re very clear who we don’t work with, our environment and that operating model of using the power of a group and using relational practice in that context would not work for certain types of risk profile um. And yet we’ve got the mulberry bush school, which is a very, very long established, you know well-renowned therapeutic community. So they operate to the same set of therapeutic standards that we do, but they have. They’re working with primary age children whereas I’m working with teenagers, and they have a campus model of five small homes around a school, all on one site. Now, same set of standards, same psychodynamic thinking, a lot of the same structures and practices, but the but the way that is delivered in the day-to-day um and some of the kind of the theories and structures, like their approach to assessment, for example, and intervention is rooted in the needs of younger children. So it’s a way of having the same framework of practice in terms of governance, but the methodology that you’re then hanging on to that framework is bespoke to the nature of the children that you’re working with, and I think that speaks to this idea that we need diversity of provision.

Kevin: 1:03:17

You can have some standard frameworks to help create some common language, but that allows local authorities when they’re more confident in engaging with that. It allows local authorities to be able to make more of a comparison between apples and pears, because if they think that residential care is all the same and they’re presented with a plethora of models and descriptions and acronyms and the reality is, is that some of those are robust, some of those are well-meaning but maybe a bit thin. Some of them are just marketing BS. I mean, that’s that’s the reality of the kind of diverse system that we have in the UK and local authorities are in a really difficult position in terms of how to navigate that and knowing what questions to ask. So you have a real experience on the ground of.

Kevin: 1:04:12

You know, they know the quality services they’re working with. They also are in their hamstrung at the moment because there isn’t enough provision. You know volume coming through the door is huge, complexity is huge. They haven’t got access to enough diverse services that meet need. So there’s all kinds of failing arrangements um, you know, unsatisfactory arrangements for children, um, overly expensive, certainly not delivering value for money. You know we’ve got, we’ve got a lot of that, uh, in our system in the uk, but it’s, but it’s not the whole by any stretch of the imagination. But where it would have been a frayed edge to our system maybe a decade ago, those are now big tears.

Colby: 1:05:05

But there are some challenges. It’s definitely expanding, there’s no question. No question.

Kevin: 1:05:09

You know it’s definitely. It’s definitely expanding. Yeah, there’s no question. Yeah, no question. And now we, we’re now beginning to see the kind of over the last, you know, I’d say the last half a dozen years maybe we’re beginning to see an increasing focus now on wanting more diversity, focusing more on practice. Therapeutic community standards, therapeutic child care standards they’ve always been around, but now they’re starting to be rediscovered and re-engaged with, which is it’s great. It’s also a little bit frustrating at the same time, because there’s been lots of people and lots of government reports over the years that have been pointing to these things, but somehow the system just wasn’t in a place to be able to make that shift. So there’s still a lot of work to go, but there’s definitely promising green sheets.

Colby: 1:06:00

Well, listen, kevin, it’s been an absolute pleasure to speak to you about these issues related to the work. I feel like, just kind of, this is a bit of a press pause, because there are some things that already that I’d like you know. Time permitting, I would like to follow up with you and, if you’re game, I’d love to have you back, you know, in in a little while on the podcast. But thank you for for making the time and um contributing, uh, to what’s been, for me, quite a very enjoyable and, uh, informative conversation well, no, thank you so much.

Kevin: 1:06:43

I mean, it’s been, it’s been looking to spend time with you and, yeah, I, I, you know I’ve happily unpack, unpack more of these issues in more detail, I suppose by way of apology. Uh, you know, you know, sometimes, um, the ideas link from one to another and maybe some of these points could have been put across more, more succinctly for you. Um, but no, I really really appreciate the opportunity to, to speak to you this morning and I hope that you know, viewers and listeners find, uh, find, some of that interesting and helpful.

Thanks, kevin.