From Bambi To Boundaries: What Objects Reveal About Mind, Body, And Meaning, with Richard Rollinson

Objects that teach therapeutic care

Objects can be trivial, or they can be portals. In therapeutic care, they often become the latter: anchors that hold a story, a lesson, and a person. Across this conversation with much-loved veteran leader Richard Rollinson, we track how a toy fawn, a battered picture book, a chocolate egg, a skull, a crystal ball, and even a baseball field opened new ways to think about children’s minds, their lived bodies, and the spaces we create around them. The thread is simple but deep: meaning is not handed down by theory alone; it is made in the living day, noticed in small details, and held long enough to think. The value for practitioners is clear—objects invite curiosity, challenge certainty, and offer a shared language that can reach where instruction cannot.

Consider Bambi. In a cinema full of tears, a small group of traumatised children ask why others are crying. Their confusion exposes a gap many adults miss: when experiences have been chaotic, the link between event, body, and feeling may be dulled, scrambled, or defended against. A similar lesson sits in Rosie’s Walk, a wordless classic read night after night. Skip counting the apples and a 14?month?old protests—not with words, but with an elbow. Continuity matters, not as fussiness but as scaffolding for sense-making. Here, modern neuroscience helps: Damasio’s critique of Descartes reminds us mind and body are not separate realms. In care, that unity becomes practical: we observe posture, breath, pacing, gaze, tone; we look for shifts over time; we match routines that touch both soma and psyche.

Then there’s “cream egged.” A child hears “cremated” and turns it into Cadbury’s “cream egged,” folding death into the nearest sense-making shape. The point is not to correct, but to respect developmental logic while offering manageable doses of the world. Children personalise experience; they reach for images that fit the mind they have. This nudges us away from lectures and toward guided noticing: ask what they think an object means, let their story lead, and only then add gentle edges. The crystal ball adds a further caution—don’t predict outcomes for children. Resilience can surprise. What we can assess is the reliability of the environment: is there a plan B, predictable care, and room for growth when services wobble?

Boundaries matter, but so does play. A family photo at Yankee Stadium becomes a working metaphor: the field of play sits inside clear lines; there’s foul territory, umpires, shared rules, and a warning track before the wall. Good care is like that—boundaries, not barriers; containment, not incarceration. Gates open; people move in and out safely. Winnicott’s triad of work, love, and play becomes design criteria for homes, classrooms, and programs. We must build shared purpose and allow exhilaration without reckless harm. Early indicators of progress? Presence, ordinary participation, communication beyond meltdown or retreat, and being able to “live to learn” in a classroom without being pressed to master algebra before trust exists.

How to use objects with children? Select with care. Offer an invitation, not a test. Lay out a few items, ask what draws them, and wonder aloud together. Keep the doses small. Ensure the room itself is safe, predictable, and held by adults who can think. When a child says “I don’t know,” try pretend-thinking: “Let’s imagine you did know—what might it be?” Often that opens the ballpark. Over time, children take ownership of insights; they are not handed truths but discover them in a space designed for noticing. The real takeaway is a stance: collect moments, treat everything as potential material, hold meaning lightly, and return to the same row not because we failed, but because some coins are unearthed only on the second pass.

Listen here:

Watch here:

(Please note that due to a recording error this is a collection of images and audio from the podcast interview, as opposed to a usual video.

Transcript:

Hello and welcome to the Secure Start Podcast.

And when I’m talking about the object, I’m talking about the person for me that comes out of it. Now, some of them are a compilation, but many of them are of individuals. And the significance is the gift the individual gave me. It’s not about the individual, it’s about the gift they gave me that helps me to think about, has helped me to think about. Gosh, what could that mean? It’s important in itself, but it also highlights Descartes’ error. You wouldn’t think it, would you? A child’s book that has no words, and it upends René Descartes. Children’s life experiences are personal sized and personalized. We prepare them for death. And you know, again, I’m I’m I’m still I still got my L plates on in this in this town. And I I said, what? He said, well, look, when you think about it, what’s the best preparation for death? I said, I don’t really know. He said, living a good life, having a full life that you can really experience and engage with. I I felt quite encouraged that our work isn’t just to control and contain and maintain children, you know, within, you know, not putting a foot wrong, it really is to help them experience and develop their own capacity to have a good life, whatever that is. What I’m trying to offer is a different way of working that involves thinking and thinking about feelings.

Hello and welcome to the Secure Star Podcast. I’m Colby Pierce, and rejoining me for this episode is the much-loved former director of the Mulberry Bush Charity. Before I introduce my guest, I’d just like to acknowledge the traditional custodians of the land that I come to you from. The Ghana people of the Adelaide Plains. And acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Richard Rawlinson. Richard was, until the 31st of December 2019, the director of the Planned Environment Therapy Trust and remains an independent consultant in the fields of therapeutic childcare, education, and mental health across the voluntary, statutory, and private sectors. Richard has a long association with residential therapeutic communities, having worked at the Mulberry Bush for well over 20 years, and where from 1991 until 2001, he worked as its director. He was also director children and young people at the Pepper Harrow Foundation from 2001 to 2005. Amongst his activities in this field, Richard worked for many years with the Department of Social Welfare in Portugal to support the development of specialist therapeutic residential communities across the country. Richard continues to work in a consultant role with several organizations in Portugal and in Ireland. Unbeknownst to us, the video failed while we were recording this episode, leaving only audio. Thankfully, that was intact. If you take something positive from this interview, or from the podcast more generally, please like and subscribe. And share in your networks. This really makes a difference to the caliber of content I can continue to bring.

Well, welcome back, Richard, uh to the Secure Start podcast. Really looking forward to this one because um you got you’ve actually got something a little bit different and a little bit uh special for us this time.

Right. Well, I I I think what it is is I I guess to begin, I’ve always been curious about everything and anything, including about objects. And I’m talking about from very early in my life, but even more so when I was at university back in the States, I had a course. I I think I told you before, I studied Latin and Greek for many years, and there were associated programs, and there was a book called The Mute Stones Speak, and it was about Etruscan remains, pre-Roman remains, and I was quite gripped by how much the author, whose name I can’t remember over 45, 50 years, uh, was able to extract from just looking at these objects. And I always remembered it. And at my time at the Mowbray Bush, I, as you could imagine, I spent many years giving talks, lectures, writing articles, and for many times I enjoyed it. But sometime 30 or so years ago, I thought to myself, actually, probably about 85 to 90 percent of the people I’m talking to are on site already. There’s probably another five or so percent of people who might be able to think, oh, I’ll look into this. He said something interesting. And there was, you know, one, two, three percent of people where frankly I could stand on my head and whistle Dixie and they’d pay no heed to me. So I thought, well, what could I do? What would help me and what would help them do it? And I thought, okay, I’ve been collecting these objects, maybe I’ll just, and I’ve been keeping them for myself, these are objects all through my working career that were either given to me by children or reminded me powerfully of a child or a group of children I worked with. I thought, well, I can share it with them. Now I hastened to add, you may have heard about a worldwide excellence program called The History of the World in 100 Objects.

No, I haven’t heard of that actually.

Oh, it’s very interesting. I hastened to add, I was doing presentations five years before he put this together. So I taught him something well. And uh but I I had this growing collection, and it developed, and stop me if I’m going on too much about it. But when I first came to England, I realized there was a train from York to London, and it took about two and a half hours in those days. It’s about an hour and forty minutes now, but the great thing about it was they had a bar in the train with table to sit on. I thought, oh, I’m gonna go to do that. And I went down, and uh while I was wandering around to see the Garbo Film Festival, I I came across this play. It was called Brief Lives, and it was based on the stories by someone called John Aubrey, who wrote in the early 17th century about people, and he gave very brief life communications. I thought, well, that’s interesting. And this guy called Roy Dutrice was performing. And I went to the play, sat high up in the gods, and he came on looking very, very old and elderly, and the whole of the stage was covered with objects. And he’d pick up an object and he’d talk about it in relation to the brief life he’s writing about. I thought, this is amazing. It was so good. I stayed in London overnight, and I went and saw the play again. And what really, really struck me this time was he didn’t just talk about the same objects. He picked up different ones and spoke about it. So that was in 1970, the end of 1970. Good year then. In 2008, I was in Richmond in England, and I saw brief live was on with Roy DeTres. I thought he’d been dead for years. And I went to see him, and he was genuinely elderly, he didn’t have to use makeup anymore. And he did the same thing. And all that time he had been a one of my models about well, this is what you can do. You have this object, and you can you can talk about it. So, you know, I did that, and then Potter came along. Do you know what Potter I’m talking about? Harry. You’d think so, no. Dennis Potter. Dennis Potter. Hang on. This this is Dennis Potter. He is one of the best British playwrights. He died some years ago. He wrote wonderful TV plays, highly regarded, and he had things, and he was interviewed. Uh I now this is very interesting. He was interviewed by Melvin Bragg in 1994, two months before he died of cancer.

Well, Melvin Bragg is a name I do know.

Indeed, yes. And he just Melvin Bragg just finished doing his program that he did for about 30 years on BBC Radio. But he was interviewed by Melvin, and I remember it clearly, except I elided something because I also saw an interview with Dennis Potter in 1987 by Alan Yentub. And somehow in my mind, which I think is I elided them together. And I think the thing is, and this is an anticipation of my stories, there might be something about the stories that perhaps go over the same ground. And that’s exactly what Alan Yentub said to Dennis Potter. He said, You know, Dennis, you’re a highly regarded, but some people say you really just hoe the same row. And so my first object, it’s not a hoe, because my grandchildren took the hoe from their toy things. So I have this. And what he did, and this is how I lied to it, because when he spoke to Melvin Bragg, he had he was sipping um morphine because he was within two months of dying. Goodness. Smoking a cigarette, as he always did. But what what he said was, well, you see, the thing is they’re probably right. I am hoeing the same row. But the thing about it is, and he did the hoeing with his hands, and he said, the thing about it is I always feel I never get it quite right. So I go back to it, and I think there might be a precious coin there that I haven’t unearthed. So in this process, I always thought about Dennis Potter, extraordinary guy. He’s uh I have hugely annotated. This book of mine, of his is massively annotated by my notes. It’s falling apart because it was from 1994. And uh it’s just something about the way people look at the world, the work, their focus, their discipline, and themselves. And it brings out so much. So that that was it. And one last thing. By by way of prelude. Another object. Can you recognize?

R2D2?

R2D2. And when did you first see him?

Oh, I think it was at the drive-ins in probably 1977 or thereabouts.

Yeah, it was yeah, it was around 75, 76, 77. And what is, amongst many things, what is highly significant about that first film?

Oh goodness. You’re taking you’re taking I don’t know how much my analytical brain has developed by the age of seven

years.

It’s the first time a holograph was ever used in a film. Oh, okay. And there was R2, and he had he had been sent over to get some help from Obi-Wan Kenobi, and he was there, and out from him came a holograph of Princess Leah Organa saying, Help me, Obi-Wan Kenobi, you’re only hope. And it was broken and damaged. Help me, Obi-Wan Kenobi, your only hope. And I thought, a hologram, and it was of a person. And I think for me, the significant thing about my objects is they’re like R2. And every single object contains a person. And when I’m talking about the object, I’m talking about the person for me that comes out of it. Now, some of them are a compilation, but many of them are of individuals. And the significance is the gift the individual gave me. It’s not about the individual, it’s about the gift they gave me that helps me to think about, has helped me to think about, gosh, what could that mean? And notice things that previously I might not have noticed in the ordinary hassle and unfolding of a day and holding on to things and seeing, you know, the work, the life, the living day. It’s the material that we can use. And some things are actual material, but they are also material. So this is why I constantly collected these objects, not obsessively, they sort of came to me. As I say, some given, some I thought, oh, this reminds me. And and I I think it’s it helped me develop a way of thinking that at least tried to focus on what might this mean. It could be insignificant and ignored in passing, but what might it mean? And in this context of what I’m saying to you and what I’m presenting, I’m not here to persuade anybody. I’m not here to tell people, this is what I learned and this is what you have to know. No, it it has nothing to do with that at all. It’s just saying, let’s notice what’s actually going on in the moment, in the living day, in the context of things, not discard it as irrelevant, because even if it isn’t central to the work, it’s something about the living day shared, the work that we try to do, and there can be some meaning in it we might miss. And we neither overlay it or or dismiss it. So that that’s really what brought me along to this point.

There’s so many thoughts going off for me, Richard. Sorry, I might have I might have spoken over you briefly for a moment there, but uh I I think about um how the objects anchor you to perhaps anchor you to a story or an experience. I I’m thinking about the objects as metaphors. Yeah. I’m also thinking about what was the response of the crowd that you were you were delivering uh workshops to or or or speaking to uh when rather than give them the traditional um workshop seminar, you uh you you started talking about objects.

Well, uh very well received, and I’ve also done it with children and young people. And to be perfectly honest, they will often get it sooner than adults. Not always, but often. The only other thing is, like my grandchildren, they want the objects. So I sometimes have to negotiate after a presentation with young people, children especially, to say, you know, all right, this is it. If you give it back to me, I’ll make sure you get an object just like it for yourself. Because they want the object. And uh I was looking today for a couple of things, and there’s a few things missing from my collection because of my grandchildren. So the helicopter, I think I know where it is. But to be perfectly fair, I’ve nicked a few things from them. So don’t tell anybody, but my granddaughter’s uh queen’s it’s not a crown, it’s a bit smaller than that. I still have it, and I broke it. It’s in two pieces now, so please don’t tell her. And so the you know, this thing, I have a care bear there that belongs to uh I think it’s my daughter from many years ago. And uh but I’m putting it to good use. I’m taking good care of it as well, and we’ll get to the care bearer, I’m sure, sometime. But it it really is a a positive response. And I spoke to in Portugal to the Association of Child and Adolescent Psychiatrists, and I spoke about a few other things, but talked about the objects, and at the end of it, several of them came up to me and said, This is the first ever lecture we have received from anybody that doesn’t make reference to theory and you know, uh articles and things, but it was really interesting. So, you know, so far it’s been well received. And uh because I think it’s just it captures people where they think, oh, I’ve been there. Yeah, oh yeah, I can think of something, and uh just encourages them to notice even more what they’re already noticing, or might not be noticing so much. I’ve never had anybody say that’s a lot of rubbish. They may have been thinking it, but hey, you know.

As I’m understanding it, it’s a it’s kind of an aid or a way of getting people to think more deeply.

Yes. And that’s our that’s our challenge. Yeah, to think and notice things. So shall I go into the first object they’re gonna talk about? I’d I’d love you to. So yeah, go ahead. All right. I’m just gonna turn around and pick up. This is the object. I

I also have a picture because uh I’ve only just reclaimed this from one of the younger grandchildren. And uh tell me what you see.

Uh well, I see a fawn. It could be Bambi.

You got it in one. So a long time ago, although perhaps not in a galaxy too far away, we didn’t have online films, we didn’t have DVDs, we didn’t even have VHF VHS tapes, and on an annual cycle, the Disney films came out. And every half term in Britain, a Disney film would come out, and as you can imagine, the cinemas were jam-packed, two daytime programs a day over the whole time. Absolutely crowded, and this is nineteen it was probably early nineteen seventy one. No, hang on. Went to the mulberry bush. So it was early nineteen seventy five. And we always at at holiday times we always had some of the newer children stay back with us at the Mulberry Bush to really get f more fully engaged in the work without the pressure of the the old hands, so to speak, of the children. And we went to see the Disney film. And on this occasion, it was Bambi. So here you can imagine a flea pit cinema in the small town of Whitney, absolutely jam-packed with children and young people, and then myself and Leslie and Marion, the grown-ups, with six Mulriebus children back for the half term. The film starts, it goes on and on and on, and it gets to, as you can imagine, the part in the program where Bambi’s mother is shot. And the whole cinema, bar a certain few, is in tears. Absolutely devastating. Absolutely devastating. And then one of the children, I’ll call her Jay, turns to me and says, Richard, Richard, why are the children crying? And I’m like, you see, Jay, Bambi’s mother’s just been shot. She says, Oh, oh. I said, but don’t worry. Bambi will be looked after. He’ll be safe. He’ll be looked after by his dad. He says, okay, and she turns over to the other children. She says, Hey, Charlie, Major, okay. The children are crying because Bambi’s mother’s been killed, but Richard says not to worry because he’ll be looked after. The whole rest of the cinema is complete wreck. And these six Mowbray Bush children are wondering what’s going on. This disconnection between psyche and soma, between life experiences and things, and more puzzled, not about what’s going on in the film, but the children that were crying. What’s that about? And it taught me a very, very powerful, powerful lesson about I I was gonna call it the disconnection. It’s not a it’s about a confused connection between life and what’s going on and what they can experience and how they can do it. And I always kept that in mind and was always mindful about how things you and I can take for granted as, oh, that’s a feeling thing, and this is how they connect it. It isn’t always that way with children who have suffered themselves from very, very severe experiences of hurt and pain and abuse and distress, and how they deal with it by a disconnect or the lack of a greater connection at the time between that, having feelings, showing emotions, noticing that, being able to talk and think about them. There’s work to be done in the work that we do to a different degree, but it was very powerfully brought to me by that uh going to the Disney program, Bambi, and you’d go in a very different cycle. You could not get a Disney film in those days, in the 70s, early 80s, except by going to the cinema and watching it. So it was a huge event. And uh so that that was about the fawn and Bambi. And and and then we go. So uh again, perhaps nothing hugely profound comes out of this, but I’ve never forgotten it. I’ve never forgotten it.

While you’re while you’re locating the next one, a recent guest on the podcast was Peter Blake, and he was talking about the mind of children and uh how um and I reflected in that conversation that that he was saying about how difficult it can be to for to get people to consider that children have a mind. And I reflected that yes, they they probably see children, adults typically see children as um needs, behaviors and emotions, but maybe not consider considering their mind as well. And I think that that’s a beautiful illustration for the fact that children have minds and and their minds are different based on uh life experience and we need to take in consideration not just their needs, emotions and behaviors, but also their minds.

Right. And and maybe I’ll jump to it now, because I have a book. I’ll tell you. It’s it’s a book. It’s it’s called Ro Rosie’s Walk. Rosie’s Walk. It’s not even the original. Our original Rosie’s Walk that I read to my daughter two thousand times is so fragile now. We got we got another one for the others and the grandchildren, and now this is fragile as well. But it’s important in itself, but it also highlights Descartes’ error. You wouldn’t think it, would you? A child’s book that has no words, and it upends Rede Descartes. Um, Antonio Damasio, who you may have read and heard of, he he he wrote a book called Descartes’ Error, and the thing about it is books

never lend people books, they never return them. And I lent this one. I mean, my shelf is full of books people lent me, and I’ve never returned, but I don’t have Descartes’ error, but I do have the Malazius book, The Feeling of What Happens, and it’s fascinating. But let me tell you this. So, my daughter, who is now 46, she started off as a baby, and for many years we would read a book to her, and as is often the case, it’s the same book, night after night after night. And there and this this is about Rosie’s walk, and it’s about a walk a hen takes out of her house, uh in a little you know, hen house, and around, and there is a fox that tries to get her, and they’re constantly up-ended, and there are a few words in it, but of course, as most parents do, we elaborate the story and we point out the things and say things like, Oh, look, there’s a bird on the top of that tree. Watch out, Rosie! Oh, look, isn’t that oh, what’s gonna happen there? Oh, look at the frog, he’s jumping. You do all that, and you do it one day and two days, and a century and three quarters later, it feels like, you’re there, and it’s been a very long day for Richard. And I go up and I’m reading Jesser’s story, and I try to be quick. I try to be quick, and I don’t count the apples on the apple tree, and I carry on to the next page, and suddenly I have this little creature giving me the elbow, still still drinking her milk bottle, so I guess she was about 14 months old, because she was breastfed, but and I knew the message was I had to go back, I had to go back and count the apples, because there’s something about the continuity of making sense about it. And I thought about that and I thought about it, and of course, we’ve read lots of books to children we’ve looked after, not from our own family, and it’s the same important thing about keeping going, getting it, getting it right in the way that they can experience it. So there is some kind of continuity that adds meaning to it. So, you know, I did all that with Rosie’s Walk and you know, survived to tell the tale, and in my own way, really enjoyed it and didn’t mind being told you didn’t count the apples. But I thought about that and I read Descartes’ error afterwards, and it touches on, I say this because you you mentioned the mind, because what Damasio points out is Descartes’ error is he separated psyche and soma, mind and body, made them quite separate things. And the point my daughter at the age of 14 months was telling me, and that Antonio Damasio is telling us, is that is an error. There is a connection between mind and body, between what’s going on here, what’s going on there. There’s something that makes sense, and it has to be both mind and body and continuity. I I know the analogy isn’t exactly right, but I I think you get what I mean. How important it is to keep a connection between these things, and how important it is in our work to keep a connection between mind and body and the care, the actual care of a child and young person, and what else is going on. And uh I could talk more, but I think just at this stage, it it’s something about being reminded powerfully about the connection of the wholeness and wholesomeness that you were talking about earlier, the mind of a child. It might not be available to do, you know, uh quadratic equations, but there’s a mind there. There’s a mind there. And we have to connect that to it. So that’s it.

That connection is often represented in how the children present. And and I pay a lot of attention and and in my psychotherapeutic work, the first quarter of my notes is really what I observe about the child’s presentation.

Yes.

And that’s that’s that connection that you’re talking about with between what’s going on inside and what is manifestly representative of that in the their their actual physical presentation. And what I hope for is a change in that presentation over time.

Well, in indeed, as and when they need it. And you know, I get I guess what I learned was that I can be helped by a 14-month-old child to remember that connection. So it it’s an interaction, but certainly once we learn these things and the young people can remind us about it, it’s it’s extremely helpful, and the you know the material is there. L let me get you another one. Okay. Oh, here it is. This is a very, very ancient. I don’t know if you have them in Australia. This is a Cadbury cream egg.

I think we do, or at least we do. Okay.

Right. I they they are omnipresent nowadays, as it wi with with everything, but in the past they would be available from about uh Valentine’s Day till Easter. It was a cream egg. And uh so 1980. We’re coming back from the Christmas holiday in maybe it was 81. The Christmas holiday in 1980, yeah, yeah. And I’m sitting with Lulu and Joanna in between me on on the Mulberry Bush bus. And we’re traveling along and they’re chattering away, and then Joanna says, These aren’t the real names, I hasten to add. She says, Oh, oh, yeah. That beetle dydy was killed, wasn’t he? And I said, Yeah, John Lennon, yeah, it was sad. John Lennon got shot. It was early December 1980. I think I said, Yeah, it was really, really sad. So Joanna’s about two years older than uh, what did I call her? Lulu?

Lulu.

And uh Lulu sits there and she and she looks up to me and she says, Have they eaten him yet? And they do this, and then the children start talking about it, because I said, What? What what? What do you mean, have they eaten it yet? Well, a human being is meat, and people eat meat. Have they eaten him yet? And I remembered they had been talking some of them have been talking about becoming vegetarian in the previous turn. And I thought, you know, here’s my opportunity to be Joe Therapy. I sort of put my arm over Lulu and I said, Well, look, Lulu,

actually, there’s a difference. You know, it it’s not quite the same way because when a person dies, and I start describing, I didn’t I didn’t even get into um okay, I’m in the senior moment here. I’m talking about digging a hole and burying the person. And as I’m telling her this, I think, well, this is pretty weird too, when you think about it. And and Muella, who’s sitting in the seat over me, comes up, and in those days the children had a sign going, uh and she said, Oh, Richard, you got the choke. I said, What, Moo? She said, John Lennon wasn’t buried, he was cream egged. Not cremated. And I and you know, I’ve never looked at a Cadbury’s cream egg without thinking of that. But it shows you the a child’s eye view of the world and the well, they’re not even parapraxies, they’re things about hearing things and thinking, well, okay, I don’t know what cremated is, but I know what a cream egg is. And so for them, John Lennon became a cream egg.

Wow.

And uh I I I didn’t take it upon myself to dissuade her. All I have always remembered is it’s children’s life experiences are personal-sized and personalized. They they they they come at a time when they make the best sense they can about something that doesn’t make sense. And you know, here am I, I’ve made it to 77 sunset strip at my age, and still, you know, I can’t give you an explanation about death. You know, uh, I’ve got people on my list, I hope but I’m hanging around for a few more years. But there is this thing about how do you make sense of something like that? And I thought Moo had as good an idea as anybody else when she was seven years old. So I didn’t try to dissuade her. I said, Well, there you go. I hasten to add, I’ve never eaten a cream egg since then, just in case. But I always this this egg is God, I don’t know what’s inside it. It’s many, many years old now.

I was wondering about that, and uh it reminds me a little bit of Edward DeBono’s book, Children, is it called Children Tell Stories? No, Children Solve Problems, and and my recollection it’s a very long time since I I had any interaction with that book, but he had children draw solutions, I think, and then describe the solution to the problem and um and they’re remarkable. Again, representing children beyond needs, needs and wants, eh, uh behaviors and emotions, but that that there’s a mind in there and and the the ways in which that mind works are remarkable.

Yes. And and and they are, as you said, they’re working to make sense, they’re using their mind. And the last thing Moo needed for me was to say, I don’t talk nonsense. It’s not creamag, it wasn’t cream egg. That’s ridiculous. We’re saying, gosh, I hadn’t thought about that. And you know, there might be different ways, but okay. Um because there was no need. She was seven. And when she was eleven, she’d probably put that aside and think about something else. And uh but it it it’s just noticing how the children say it, so we’re um we’re mindful of what they might embody in objects themselves when they’re trying to make sense of a world that, you know, even for the well-developed, that can sometimes not make sense. And for these children who have experienced a hell of a lot of strange things, frankly, most of what they could think has it’s perfectly justifiable that they might think something like that. It’s wonderful, they can think about anything. So that was that was that was quite quite something. Um the other thing, a lesson. This is my new iteration of a crystal ball. Sadly, the original crystal ball didn’t last from uh actually it was it wasn’t my grandchildren, it was from another child who picked it up and it was delicate and dropped. But a crystal ball. And in the first year and a half, I was at the Mulberry Bush. There was there there was a pair there were siblings there, and they both left at the same time. I’m still in touch with one of them, again, 52 or three years later. And uh and so we’ve talked about this story, and and and it was when they left, the child I was still in touch with, I was very, very concerned about her. Because from my l limited experience, I thought she would struggle massively to manage. I was very, very new still.

Couldn’t have been earlier than 19, you know, uh no later than 1976, probably, when she left. I was very concerned. I thought, you know, how can we let these this child go and how how can we do it? But I was up to see, well, there’s a certain time when we have to help them move on. Okay, but I’m worried. And I was worried for her because I thought she would struggle while her sister might make it. Years later, I realized that actually, for whatever reasons, she’s doing fine and still is, and her sister struggles still. And it was a very powerful reminder to me. Don’t make predictions about the future of children. Yes, if there’s absolute risks in the provision they’re going to, you can say this is concerned. But the this this kind of tendency I had in my novice state to think, oh my god, she ain’t gonna make it. No, that’s all about me. It it there was an experience that was had, and it was a good enough experience to make use of alongside, you know, what not for the first time and not for the last, I’ll talk about Winnicott’s notion of the urge of the human organism to health. And it made a difference. So I have never I it was a really early lesson and I’ve always followed it. I never make predictions about the outcome for children and young people in and of themselves. There are times when I say, that’s your plan for this child. You want to do it? I hope you have a plan B. Because I’m not worried about the child. I’m worried about how this so-called service is going to be sustained. So um I have to take very good care of this because I don’t want to have to get another one. It cost me two pounds. No, oh. I s I I suddenly thought. A skull. A skull. Yeah. Did I talk about the skull in the time I spoke with you last?

I don’t recall so.

Okay. Stop me if I have, or he lied, the skull. Again, in the first year and a half I was at the Mowbray Bush, there was this uh Christian brother who was the head of a school for adolescents who are troubled and at times troublesome. And he used to visit the Mowbray Bush regularly. He was, I can’t remember his name, but he was very he was he was a really interesting guy. And you know, again, in my naivete, I said to him, I said, So so what do you and your team do with the young people you work with? And this was around the breakfast table, you know, we’re sitting there, and he said, He didn’t have this. He said, We prepare them for death. And you know, again, I’m I’m I’m still I still got my L plates on in this in this town. And I I said, what he said, well look, when you think about it, what’s the best preparation for death? So I don’t really know. He said, living a good life, having a full life that you can really experience and engage with. And I thought, oh, it’s a very interesting way. And he said, and I said, What do you talk to them about it? They said, Well, we don’t we don’t push it, but we do say, hey look guys, we got a life and we can get on with it. And there’s so much that could happen to us that’s good. There’s other things that could happen that aren’t so good. So let’s live a good life as long as we’re here. And of course, philosophically, we know there are many people who talk about living the good life while we’ve got it. And again, um where is it? My book, Dennis Potter, talks about it too. He he’s very profound about a number of things, saying, you know, a good life. We’ve got one life, you know, don’t know what’s going to happen afterwards, but we got it. So let’s let’s see what we can do with what with what we’ve got now and notice what we’re doing. And and again, it’s it’s I I felt quite encouraged that our work isn’t just to control and contain and maintain children, you know, within, you know, not putting a foot wrong. It really is to help them experience and develop their own capacity to have a good life, whatever that is. And a good life can sometimes be challenging, but it also means enjoyable and interesting and and delightful at times. And so a good life always has to contain not just boundaries, but space. Space we can ha inhabit in that way. And so that’s you know, a good way to prepare with death for death. Um, hopefully for many, it will be a lot longer in the coming. But whatever we’ve got, it’s I certainly have found it valuable to remember that, you know, we got we got one shot at this. Let’s let’s see what we do. So that’s the skull. This is not my original, it’s a really tiny one that I had, but this was my son’s, and when he left home he didn’t take it, so I’ve commandeered it. So that’s one of the things I’ve taken by way of objects. Um I I look, I don’t I can go on, as you can imagine, but if if you have any thoughts, observations, questions, challenges, jump in anytime.

You’ve talked about, yeah, you so you you’ve talked about uh getting to a point, and I’d I’d rather think I’ve got to a similar point of uh in the speaking part of your career, the public speaking part, where you just where you just thought, well, you know, uh I I’m almost getting bored or with doing it this way. Uh it what what are some of the other ways that I can do it? And and you went down this path with telling stories and perhaps in reflecting on your own uh observation of of um I can’t rem recall his name from earlier in this conversation, but the the the live performances you’d see in that yeah. And um I I wondered what the reaction of the adult audience uh was to that. You s you mentioned a little bit about the college of psychiatrists, but I I wonder what adults how they react and what they seem to take from these stories around with the with the object as being kind of like the anchor point.

It varies, as you can imagine. And I think in some groups and

groupings I’ve presented to there is if there’s a resistance, it’s because perhaps for the first time in their life they’ve had somebody present something that’s not telling. And actually, particularly in Portugal and Ireland, sessions with adults in this kind of work we’re doing, the the training they get is a telling. And it actually borders on telling off. And they are not used to somebody coming in and saying, you know, look, here’s some stories, and when they and I say any questions, and they’ve got none, I say, Well, look, what do you think? Am I talking rubbish? They’re not used to it, they have never been asked for their views, they’ve been told. So it varies. Other people say, Oh, gosh, that’s really interesting. I never really thought about it. But in a way, as much as I love to be liked, I I you know, I’m not doing it to get that. What I what I’m trying to offer is a different way of working that involves thinking and thinking about feelings and making those connections. And sometimes it takes time. That’s why I say some of the children’s in the groups I’ve done it to, they get it straight away. You know, they’re there, oh yeah, yeah, no, that that that’s right. Yeah, that that’s right. Yeah. I had uh can’t I’m trying to think of a I told them about a story when I was very little. When I was about I I don’t think I was even three. And, you know, Saturday night television. I lived in a big apartment in New York City, and you know, my parents would be in the other room listening to the you know the variety shows on a thing. And I heard them start talking about Arthur Godfrey, who was the guy who hosted it, had fired Julius La Rosa, who was the main singer. Yeah, here am I, at best three years old, and I’m still awake listening. What they burned him to death? I I I thought television wasn’t real. I they burned him? Oh, God, you know. And when I was telling that story, the children guy said, Oh a child said, Oh, I know. Yeah, I had the same thing. Because um my parents were talking, they lived near Birmingham, and he said, My parents were talking, and they said so-and-so got the sack. And the only thing he knew about the sack was some people who had litter of puppies or cats, some people would put it in a sack and throw it in the canal and drown them. And he thought that this person had been put in a sack and thrown in the canal to be drowned. And and it’s you’re at that age. I didn’t go into my parents and he didn’t go into his and say, What wait, wait a minute, hold on here. What’s this? They burned them to death? I thought this was television, and he didn’t go to his parents and say, Well, why did they throw him in the canal? Why did they put him in the sack? So you’re you’re left carrying that thing. Anyway, it’s one moment. It wasn’t a daily diet of that kind of stuff, but I’ve always remembered it, you know. 74 years later, I still remember that story. Didn’t traumatize me in the end, but I thought, this is a very weird world that I live in, and it’ll take time to make sense of it, and I’m still working on that one.

So it’s interesting the way you talk about almost like a novel approach. And I’ve talked about this quite a lot in this podcast with various guests about thinking about the work, you know, actu actually thinking about what you’re doing, not just um going through the motions as such, you know, just being very much pr procedure bound. And um and I and I think that’s our that that’s our challenge. I I think the first challenge is for people to have the time and space to think about the work that they do, and the second is the capacity. Um I always say, and I’ve always found, well, I have always found, and in recent years I’ve said, is that some of the most difficult questions that I can ask an a group of adults uh to answer are ones where they have to think or at least think a bit differently to the standard mantra as such. So for for example, when I ask adults, how would we know that our this service is making a difference in the life of the child? How do we know how would we know what would we see if um if this intervention was working? And I I’ve observed that to be one of the most difficult questions for for adult practitioners in this field to be able to answer. But children get it, you said.

No, they do, yeah, they’ll they’ll they’ll tell you. But but also, I mean, you know, look, Jerry, very briefly, and I’ve written papers about this, there’s no doubt you have, but one of the things is when you have a child, a population who have suffers things strongly, who have had little to no continuity in their life, the only thing predictable was the unpredictability of adults, and communication and engagement wasn’t there. Some of the earliest measures of how we’re doing is the extent to which the child and young people are able to share in a in a common experience of being together and living an ordinary day, communicate in ways other than in impulsive behaviors or complete withdrawal, and for many of them, which is not attend school. Being there. Now I don’t mean again, they’re not there in quadratic occasions necessarily, though some can. Some can. I can’t, but they they can. It’s a sense of being in a place and they’ve been helped to learn to live with themselves enough so that they don’t just live with other people, but they can live to learn. Yeah. And you know, those those are you know early indicators and measures, they’re not the only ones, but you know, continuity and a degree of predictability and an opportunity to play. And actually that’s a good segue into my next object, if I may.

Yep.

But unless you want to say something, because I can wait. I mean, I’ve been talking all the time.

No, no, no, no, you go ahead.

Right here. Right. This this is a precious family photograph taken in Yankee Stadium on a particular lovely summer day when my children were young, so we’re looking at probably the early 1990s. And it’s the New York Yankees against the Boston Red Sox. It would be like Liverpool, Everton, Man United, Man City. And in the third inning, the Yankees are already winning 2-0. And uh my wife took the photo, and we’ve had we all yeah each member of the family has a photo of this, and we have t-shirts about it. Now, it’s not just a sports game, because I also have oh, it’s not gone. Honestly, these grandchildren. It’s gone. All right, I’m gonna have to talk about it with this because I had an enlarged copy made and it was gonna so I’m gonna talk about it while while this is up. All right, there it is. Oh, okay. And and I think what you see is a stadium surrounding what is called the field of play.

The field of play. And inside the lines that you can see going out from here outside, that’s that’s the field of play, the fair territory. And the other side is the out-of-bounds area. Or in the game, foul territory, but you know, there you go. You can still you can still move in it, and you’ll notice you see the blue wall at the back, all the way up, I don’t know, over here.

Mm-hmm.

Yeah. That that’s i if if anybody plays the ball or hits the ball into that area, it’s a home run or a ground rule double. But the thing is, the players in the field can go after that ball, but if they go after it with reckless abandon, they might run into the wall. So there’s a line of dirt there called the warning track to warn them that you are running out of space in the field of play. And if you keep going, you’re gonna bang into it, and it won’t be a good experience for you. So, and I’m sorry I don’t have the big picture, but look, the the thing is, it’s it’s it’s a it’s a baseball stadium and a sport, but actually it’s it also communicates our world of work, boundaries, and space. And of course, Winnicott was always very clear. The capacity to play is an essential element in the healthy human being. You know, when they asked Freud in the early 1920s, you know, what do you think you’re doing with this psychoanalyst, psychoanalysis and things, he said, look, if oh no, they said to him, what makes the healthy man? I mean, this was 1921. And he said, the healthy man is one who can work and love. And quite some years later, Winnicott said, Yes, work and love and play. And so I think that the environment we have to provide has to allow for a large field of play, and it’s real, and it’s active, and there are boundaries, not barriers. Because at those boundaries that I was talking about, at the end of the game, there are gates that open up, and it lets people walk onto the field of play and walk out. So they’re not barriers, they’re there as boundaries to remind people this is the field of play, and there’s a lot of space. Don’t go running into that wall or through it because you’re out. You’re out of it. And there’s something about a common purpose as well. The team in the field absolutely requires the team at bat to be playing as well. There’s no game if you don’t. And there are referees or umpires, as they call it, without which it can’t happen either. And there are adults who, in their own way, referee the world of engagement and disengagement, and without them there’d be nothing. So there’s something about that picture for me that’s so important for our family, that also reminds me of our world of work, where we have to create an environment where there’s task and purpose, and it can be play and playful, and people can enjoy it. And you’re in there for the moment, and there’s a way out, a proper way out. You don’t have to crash into the wall, you don’t have to scale the fence, you can get it. And it’s for a time, and you’re not there always. So it’s just one of these things that we can think. So, how do we create a field of play? And I don’t mean reckless abandon, though there might be a little bit of it. When you see the Mulberry Bush children cycle around the site, you think there’s a bit of reckless abandon there. But it it is something about creating conditions where we can be playful in so many ways, including being together. And also work together well. Work together well. And well, I don’t want to make too big a deal about it, but I think there’s there are things in the worlds that we in in our world that we inhabit that can remind us about not just the joy and the enjoyment of recreation, it’s about living, changing, growing, and the space that can do it. And in the absence of boundaries, what would you know about what to do? So if as long as the boundaries can define space and you can leave when you’re ready to, it’s it’s fine. When there’s barriers, it’s it’s a difference between containment and incarceration. Yeah. In incarceration, you crush the sense of containment. The containment can be the holding experience. The incarceration is something that prevents you. It’s the restriction without and the constriction without any sense of. Finding oneself and finding a way with and through to somewhere else.

You’ve spoken, Richard, about y uh telling these stories to children, and I guess I just I wonder, like our listeners or watchers might do as well, what are the circumstances in which you think it would be um beneficial to tell these stories about objects to children?

Well, first of all, I’d select the objects, and some I I wouldn’t use, as you can imagine. And I I think the ones I’d select were the ones that can, you know, evoke a bit of interest in class. Um I would also be guided by the adults, the grown-ups working with them. Uh uh, you know, there’s a time for everything. And I think in the right circumstances, one can tell stories and a whole range of stories that they would be able to digest. Again, it’s that principle that Winnicott talked about presenting the world in manageable doses.

Yeah.

Yeah.

So I wouldn’t go in there guns ablazing, so to speak, and piling all these things out and say, Look, man, I’ve been around for all these years and I go all these things, and everything tells me a story, and sit down and listen to it. I I put them out sometimes, and the children I invite, well, children and grown-ups, I give one or two introductory things, and I say, Well, here they are. Is there anything that interests you? And I, you know, I’ve got plenty of others, and you know, they’ll they’ll pick something out and I’ll say, Oh, can’t quite remember what do you think that might be about, about people? And you know, and I and actually I can’t quite remember in the moment what the object meant to me. And uh, and this was a few years ago, not just now. I got more. But and they’ll start saying, oh, well, maybe it’s about this. They said, gosh, that’s and which is what I’m wanting them to do. Think about it. I said, well, that’s really interesting. I’d never thought about that before. That’s a great idea. So it’s about engagement rather than just telling them. Because real storytelling, as you all know, isn’t just about telling people. It’s about engaging with them and inviting them into and you mentioned the story.

Uh you sorry, we’re just getting a little a couple of little transmission transmission glitches um that time. So I apologise if it felt like I was talking over you, but I I it’s interesting what you’re talking about in terms of thinking, and you mentioned containment a little bit earlier, and I I and I Beyond, of course, saw the two things as going together, or that that thinking was the outcome of containment. So and I was thinking in relation to children, that um the capacity to think um and including thinking about these objects and tell a story about these objects themselves is enhanced by them being in a safe, contained environment.

Yeah. Absolutely. I I think they need to feel some degree of safety and security, some degree of belonging, being a part of something and some others rather than a part from. And then I think communication. You know, you bring a group of children, young people, or adults who’ve had little to no experience of participating in real communication. Yeah, it’s like giving somebody, you know, uh a motorcycle who hasn’t learned to use a tricycle yet. So, you know, you you you have to present that world in manageable doses. And uh and in conversations, I don’t know again if I said this the other time we spoke, but you know, sometimes with children, I’d be talking about them and I’d be saying, Well, look, come on, what do you think is really going on? What’s what’s really troubling you? You know, it it’s not the door that you’re kicking that’s the problem. You know, the the door isn’t your problem, what’s going on? And a number of them would say, Well, I don’t know. I don’t know. And I and I say, Well, okay, but you know, but let’s think about it. And some will. And others say, Oh, I just don’t know. And I would sometimes say to them, okay, let’s play a game. What? What I said, let’s pretend that you do know. And if you were pretending you did know, what would you say? And yeah, they you know, they give you like, what the hell’s the matter with you? I said, No, it’s it’s just a game, it’s pretend. You don’t have to do it. You say, well, try. And you know, more often than not, the child says something that actually, even if it doesn’t touch fully directly on what’s bothering them, they bring you into the field of play, the ballpark. They say, you know, there’s this. So, okay, so you’re really you’re you’re you’re upset with Steve because he’s not repairing your bicycle. Yeah, right. I say, okay, well, okay, you know. You do know Steve is downstairs with seven other children. And did he tell you to go away, he’s never going to repair your bicycle? No. So, okay. It’s just inviting them into some way of trying to think about it. And sometimes, let’s pretend, you know, other times they’ve been told to F off. But, you know, it’s a work in progress, really. So it it it’s just finding ways with the belief that given the effort, and it takes time, we know it takes time, with the belief that if you respectfully recognize the capacity of someone of whatever age to at least say something that can be real and genuine about them and what’s troubling them, it will come. We might have to model it, we might have to do it many times, but eventually I’m saying eventually, for most children, young people, eventually something comes and it’s theirs, it’s not ours. We didn’t give it to them, we provided an opportunity, a space for them to actually connect with something they felt before, and it may have been too unspeakable in the previous circumstances they had, but here, as I was saying, everything’s material.

It is speakable and thinkable if it’s in service to trying to understand.

It’s a wonderful spot, I guess. There’s no good spot to bring this conversation to a close, Richard. I think I and and anyone who’s listening to this um conversation would be keen to sit here for another couple of hours and hear about other objects. But um I’m mindful that um we’re getting very close to the day and your bedtime. So I think thank you for coming back on again, Richard. It was thank you. Thank you. It was wonderful. Yeah.

Oh, great. Okay, well, another time perhaps, but now thanks very much for that. And go well through your day, and I’ll get a couple of hours sleep for you, okay?

Awesome, that would be I need a couple of hours more, thank you.

Okay. All the very best to you and your viewers. Thank you.

Richard’s Bio:

Richard has a long association with Residential Therapeutic Communities, having worked at the Mulberry Bush School for well over 20 years and where, from 1991 to 2001, he was its Director. He was also Director, Children and Young People, at the Peper Harow Foundation, from 2001 to 2005.

Richard qualified as a Social Worker with an MSc from Oxford University in 1983, following the then Part 1 training in Child Psychotherapy at the Tavistock Centre. In 2005 he completed the Ashridge MA and training in Organisational Consulting. He has been Chairman of the Charterhouse Group of Therapeutic Communities and for many years the Chairman of the Care Leavers’ Foundation. In 2014 he became Chair of Trustees at the Mulberry Bush School, only recently stepping down from that position, while remaining a Trustee with a special brief for the links and development of the contacts with and participation of former pupils. He has published numerous articles and continues to lecture widely across the UK and Europe.

Related Content:

If you enjoyed this podcast, you will also like Richard’s first appearance on the podcast.

You can listen here:

Watch here:

John Whitwell:

Listen here:

Watch here:

John Turberville:

Listen here:

Watch here:

Links:
Patreon: https://www.patreon.com/c/TheSecureStartPodcast. Podcast Blog Site: https://thesecurestartpodcast.com/

Disclaimer:

Disclaimer: Information reported by guests of this podcast is assumed to be accurate as stated. Podcast owner Colby Pearce is not responsible for any error of facts presented by podcast guests. In addition, unless otherwise specified, opinions expressed by guests of this podcast may not reflect those of the podcast owner, Colby Pearce. Finally, all references to case examples are anonymised to the extent that the actual case could not be identified, or are fictional but based on real-life examples for illustrative purposes, or have client consent to talk about in an educative context.

Relearning Trust Through Relationships – A Podcast Interview with John Turberville

Join John Turberville as we unpack residential childcare reform, trauma-informed leadership, the role of culture, and what truly supports children to heal and flourish in out-of-home care. Insightful, honest, and deeply relevant for carers, educators and leaders.

Relearning Trust Through Relationships

Residential care is often framed as the last stop, the place you turn to when everything else has failed. This conversation challenges that reflex. John Turberville, CEO of the Mulberry Bush, lays out a humane, evidence-informed case for residential care as a placement of choice for children whose lives have been marked by trauma, rupture and repeated breakdowns. He traces his path from business into therapeutic childcare and explains how mentors, reflective practice and a clear psychodynamic approach shaped a charity that now stretches from its residential school to outreach, consulting and training. The anchor is simple but demanding: relationships first, because repair happens in safe, predictable, attuned relationships that children can actually feel.

A powerful thread is the role of family. Rather than treating the child in isolation, Mulberry Bush commits to working with birth, adoptive and foster families through therapy, peer groups and even residential family weekends. The aim is honest: build capacity, reduce shame, and create real pathways for step-down into stable home life when safe and possible. John describes the reality of term-time and 52?week care, the complexities of holidays, and the constant balance between modelling good care and avoiding competition with families. Alumni stories cut through rhetoric; adults return decades later saying the warmth, structure and belonging they felt taught them the “boundaries of life” and helped them become parents who can love well.

Why group care? Because the difficulties show up in groups—families, classrooms, communities—and that is where the work belongs. For some children, especially those who find family placements overwhelming or triggering, small, therapeutic residential homes provide the containment and relational density needed to rebuild trust. The episode unpacks how solo placements can stabilise acute crises, yet reintegration into group living matters for social learning. We hear of a seven-year-old with over 50 foster breakdowns; expecting another family try would likely entrench shame. In such cases, high-quality residential care across childhood is not failure—it’s a fit.

The conversation also faces the policy and practice headwinds. Staff need emotional resilience, reflective spaces, strong training, and permission to innovate. One-size-fits-all programmes do not work for children who do not fit the mould. Yet regulation can provoke fear that stifles creativity, pushing staff toward screens and paperwork instead of children. John advocates a healthier balance: clear standards for safety, coupled with trust in skilled teams to adapt, experiment and respond to complex need. If we get it right for the most vulnerable, we get it right for everyone.

Finally, the theme that ties it all together is belonging. Whether through a 38?week or 52?week home, a peer group, or a family network, Mulberry Bush builds a felt sense of safety and community. Alumni say the site looks different now, but it feels the same: people who listen deeply, boundaries held with care, and a culture of reflective practice. That aura—accessible, understanding, responsive, attuned—helps children relearn the world as somewhere they can trust, and themselves as people who matter. For systems chasing placement stability and better outcomes, the lesson is clear: invest in relationships, embed family work, back your staff, and make space for creativity to breathe.

You can listen to the full episode here:

You can watch here:

About John:

John is the Chief Executive Officer of The Mulberry Bush, a national charity dedicated to transforming the lives of people affected by trauma in their childhood. He leads the development & delivery of an integrated range of specialist therapeutic and educational services, with a focus on expanding the charity’s range and reach and ensuring the highest standards across all services — guided by its three core values: Collaborative Working, a Psychodynamic Approach, and a Reflective Culture.

John joined The Mulberry Bush in 1994 after a successful career in business in central London, bringing over three decades of experience in therapeutic practice, with an MA in Therapeutic Childcare and a certificate in Family Therapy. Formerly the School Director and Chief Operating Officer, he became CEO to further develop the charity’s ability to link teaching, research, and practice, aiming to deliver the highest quality services and excellent outcomes.

John is Chair of the Community of Communities Advisory Group at the Royal College of Psychiatrists, supporting quality assurance and accreditation for Therapeutic Communities & Therapeutic Child Care settings in the UK and internationally, and is a Therapeutic Communities (TC) specialist, auditing TC prisons.

John is also Trustee of the National Association of Special Schools (NASS) and Governor of a village primary school, reflecting his commitment to both specialist & mainstream leadership.

Related Podcasts:

If you really liked John’s podcast interview, I anticipate you will also like the following:

Richard Rollinson:

Listen here:

Watch here:

John Whitwell:

Listen here:

Watch here:

Transcript:

Colby: 0:00

Hello and welcome to the Secure Star podcast.

John: 0:05

And I’ve been sort of powerfully reminded by various children that no matter the level of difficulty when they were living at home, and sometimes it’s absolutely right that they don’t live at home, but no matter the level of difficulty, there’s still family and there’s still that very important bond that is there. But there is something about modelling the sorts of relationships that can be achieved and those experiences that can be had so that even if it’s not possible to have those at home, the children can develop a sense of what might be possible. That you have to have children on the experience that he had with the staff team at the moment. And from my family therapy experience, I also think there’s something about the intensity of the sort of family dynamic, which can be very challenging. And so expecting all to be able to sort of work through in the intensity of that sort of familial dynamic family relationship, I think is short-sighted really. I do think the children who get close to large tend to be those who are surrounded by the highest levels of anxiety and levels of anxiety at risk. And what we know of these children is that sort of they don’t fit the ball, if you like. A one-size-fits-all program doesn’t work. We need creativity, we need innovation, we need to trust our staff, we need to ensure that they’re trained and properly supported, and then we need to really trust and encourage this to creativity and innovation. We’ve had lots of girls with a lot of many placement breakdowns. So when I was a health manager, we had a girl placed up in two to seven. And actually had over 50 foster placement breakdowns before the aged to seven. And fundamentally, I think it was unrealistic to expect to give something that looked like that another girl. She firmly believed it was her fault, it didn’t, it was unlovable, nobody could really look after her. So I think for her it probably made absolute sense that she continued in residential care. Whereas for other children, you know, the opportunity to support them, to develop an understanding of what’s going on within the family, to work with the family and reintegrate them, I think is also really important, a great opportunity there. Residential care as a placement of choice, I think is really important. Fundamentally, the things that the children today are generally to do with the importance of relationships and the sort of love and care that they experience.

Colby: 3:50

Before we begin the podcast, I’d just like to acknowledge the traditional custodians of the land that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is John Turberville. John is the Chief Executive Officer of the Mulberry Bush, a national charity dedicated to transforming the lives of people affected by trauma in their childhood. He leads the development and delivery of an integrated range of specialist therapeutic and educational services with a focus on expanding the charity’s range and reach and ensuring the highest standards across all services, guided by its three core values a collaborative working, a psychodynamic approach, and a reflective culture. John joined the Moby Bush in 1994 after a successful career in business in central London, bringing over three decades of experience in therapeutic practice with an MA in therapeutic childcare and a certificate in family therapy. Formerly the school director and chief operating officer, he became the CEO to further develop the charity’s ability to link teaching, research, and practice, aiming to deliver the highest quality services and excellent outcomes. John is chair of the Community of Communities Advisory Group at the Royal College of Psychiatrists, supporting quality assurance and accreditation for therapeutic communities and therapeutic childcare settings in the UK and internationally. And is a therapeutic community specialist auditing therapeutic communities prisons. John is also trustee of the National Association of Special Schools and Governor of a Village Primary School, reflecting his commitment to both specialist and mainstream leadership. Welcome, John.

John: 6:24

Thank you. Lovely introduction.

Colby: 6:28

Yeah, well, um, and as I uh generally admit at this point in time, it’ll come it’ll come through lovely and smoothly with the wonders of me being able to go back and edit my little uh uh uh missteps as I was as I was going through the through your bio.

John: 6:47

Yeah, no problem at all. No problem at all.

Colby: 6:50

Now it’s a significant um it’s a significant work history you have, and you’re you’re leading up a um you know a very well-known and dare I say, even somewhat famous organization uh there in the Mulberry Bush. I’m wondering if we might begin by um further to that bio, if you’re just telling us a little bit about your journey to to becoming the CEO of such a highly esteemed organization.

John: 7:25

Yeah, yeah, sure. Thank you. Thanks thanks for reminding me of of of the sort of esteem in which it’s held. I suppose whenever people say that, I always makes me feel slightly sort of intimidated, and I often think of the word of my sort of current role of being sort of stewarding it for a period of time or um, I don’t know, custodian or something like that. But um, yeah, in terms of my journey to CEO, I mean it’s I mean, some of it’s sort of covered in the bio, I suppose, but it’s sort of interesting for me. I think my interest in this sort of field of work really started. Um, it was actually triggered by a documentary I saw once on TV in my teens, which was to do with working with um teenage young offenders and doing sort of outdoor education in in the great outdoors, which was a great passion of mine in my sort of teenage years. Um, and I think from quite an early age, I was quite a sort of fragile child, if you like, and and my parents sort of discouraged me from going straight into this sort of work. They didn’t really think probably that I would be resilient enough, which which I often reflect on. Um, and I ended up going into charter surveying actually in in the West End in London, and I worked for a big sort of professional firm for for five or six years. But in that time, I I worked with a charity in the east end of London called the Stepney Children’s Fund, with who who looked after and worked with similar children who are those placed at the Mulberry Bush, really. And there was a guy who led it called Bob Lavallian, who was just one of these most incredible, sort of inspirational leaders, um, really led from the heart. And um so I was involved in running um camps and weekends um for mostly boys but some girls from East End schools from really, really quite challenging, uh deprived backgrounds. And again, that sort of spiked my passion to do more in this sort of field. And then um I was actually made redundant up in London and ended up thinking, okay, this is a time to make a change in my career, to do really where you know, to follow my passion, I suppose, and my my interest. And I I looked around the country, I visited various sort of schools and settings, and actually ended up at the Mulberry Bush just to come and have a look. I was linked up with Richard Rollinson at the time, who’s who was at that time the the principal of the school. Um, and when I visited, I suppose something just clicked for me. It just felt it felt right. There was something about the place and the sense of community that I intuitively sort of understood. Um, and so I started there as a volunteer uh and then really sort of worked my way through the care side of the organisation. Um, so I became a therapeutic childcare practitioner, then I ran one of the houses for a period of time, probably I don’t know, about six six or seven years. One of the things looking back often, I’m terrible with the dates, so um I often forget the dates, but sort of six or seven years. Um and in that time, that was when I did the MA and Therapeutic Childcare at Reading, which was an amazing course run by um Adrian Ward and Lynn McMahon, and had a reflective group, and it was just inspiring, really. Um so yeah, really enjoyed that course, learnt a huge amount, and realized that sort of my intuitive approach to the work, you know, there were there was a sort of theoretical underpinning and background that it was important to learn. Um after that, I yeah, I I sort of carried on progressing through my role. So I became the head of residential therapy, which was a role at the time, um, down at the school, and was actually I was the first head of residential therapy who wasn’t residential on the site. So prior to me, it was a residential post, and that it felt like we were sort of moving with the times um to move move beyond that, and then became the school director for about 10 years, a post which I really enjoyed. But at that time, the we were really sort of challenged to grow the work of the charity. So at that time it it was the school, and the school working with the children and the families of the children placed at the school, and so the challenge really was to grow the work of the charity, and we developed some other services, um, which I’ll go on maybe to talk about. But um in doing so, we sort of reorganized the leadership structure and set up this post of sort of COO and COO, sorry, chief operating officer and a chief executive officer. And so I became the COO at that time. Um and we really started to develop our sort of range of outreach services, um, working particularly with schools initially and then with social care organizations. And then about three years ago, John Diamond retired, who was the current CEO, and I applied for that that role. Um, and that seemed to make sense in terms of sort of my personal progression through the charity, through the organization. And I still felt and still feel hugely ambitious for the charity. Um, and so the last three years as CEO have really been about sort of developing that role in the work um of the charity more broadly.

Colby: 12:50

You mentioned a couple of people in that, and thank you. Thank you for the the breadth of that that um um that response. You mentioned Richard Rollinson, who I’ve already had uh on the the podcast. Uh was back in the teens, uh might have been about podcast 14, I think, off top of my head. And Adrian Ward, who’s also been ref I haven’t had him on the podcast, but he’s been referenced um by by other people as um having run or delivered a a very um highly thought of um training in therapeutic um therapeutic childcare. Um Richard Rollinson’s a great one for stories. Uh I wonder whether I might spring uh spring on you a uh whether you whether you have a a good little Richard Rollinson story, uh or at least um the impact that he has had on you, your development um uh as a professional and also as a professional within the Mulberry Bush organization.

John: 14:05

Yeah. So my right smile is I’ve got sort of quite a few amusing stories. Maybe I’ll tell you one of those as well.

Colby: 14:11

But in Sunny De Thomas, remember.

John: 14:16

Thank you for reminding me of that. Yeah. Um I I I think I mean Richard was really has been key to my my own sort of progress and development, and that partly was because when I started at the Mulberry Bush, actually it it it was undergoing quite um a radical change, moving from dormitories upstairs and classrooms downstairs, so really everybody living on top of one another, so to speak, um, and building residential houses, and so moving uh as it was termed at the time, move to small group living. Um and because of that sort of program and my experience in surveying up in London, um, and and I suppose I’d like to think maybe something uh about my approach to the work. Richard was really encouraging of me and got me involved quite early on at quite a high level in the organization. I often look back and think that must have felt quite complicated to some, but it really was, it sort of did inspire me. And it I often think of it when I think about newer people coming in and the sort of strengths, knowledge, and the qualities that they bring, and trying to encourage those and sort of capitalise on those. So Rich was absolutely key to me feeling really authorized to have a voice and have a say in the charity, so that felt really, really important. And I think over that period of time there was something about the way that Richard managed that period of change, which was um sort of determined, focused, clear, um, but in some ways gentle as well. And I think that um that feels important at the Mulberry Bush. That I suppose I always have in mind when we’re managing periods of change that you know there are a group of um very sort of vulnerable children placed in that setting, and so we need to manage everything quite really quite carefully. Um, so I think over time, um, what Richard has really the the one phrase that comes to mind actually that I that I raised often in interviews when I’ve had interviews about career progression within the charity has been about think the importance of thinking spaces. Um and I think although Richard um will acknowledge that um he never uses uh uses sort of one word when a hundred would do, um that that uh that actually providing spaces to sort of think and reflect about things is really really important. So I’ve always seen that sort of that’s that’s one of the key um key things for me to remember in all my roles is to provide spaces to think. Um my right smile when you were asking the question was that when I was a Richard’s a singer, I don’t know whether he sang for you on the podcast. Um from listen from thinking back. I don’t think he probably did, but um, and yeah, he loves a story. And when I was the house manager of um I was house manager of Sunset House for a number of years, um Rich Offin used to come in um and he used to always have a song to sing. And one of the songs he used to sing was um it was it was it was called Love Potion Number Nine, which is a very old song, um, and it just used to wind all the kids up, and we used to have to sort of usher him back up back out of the door to just to try and calm the place down again. Um, but yeah, no, an amazing guy, lovely guy. Um, and I still regularly meet with him. He’s on our board of trustees still at the moment, so he still very much is um an important sort of voice for me in terms of the the sort of therapeutic community model and um uh something important about the sort of heritage and legacy that that we carry with us as we continue to develop the the Mulberry Bush.

Colby: 18:03

Yeah, yeah, he he was I I absolutely loved interviewing him and hope to do it do so again soon. Um yeah, a couple of things that he said that have never really um stuck in my mind was um uh was about at the Mulberry Bush children live learn to live with uh with others and with themselves as well. And then the other one was uh and this one came up actually really I was doing some work recently and and it um it reminded me of of what Richard uh said during the podcast, which was about and I’m hoping I’m not gonna butcher it, but it was I can always edit it, of course. Um but it was um if children if children are not on your mind they’ll behave in a way that may uh that puts them in your mind and if they’re neither then they’ll be out of their mind.

John: 19:10

Yeah.

Colby: 19:11

But uh yeah, that really captures so much.

John: 19:17

I think Rich often is able, although he likes lots of words, he he often finds these sort of phrases which do capture something very important. Um and I think one of the things that’s been important to me over the last three years, these three years of CEO, one, and it and it’s again it’s a rich Rollinson phrase, has about been about um the importance of the the equal importance of the the business of treatment and the treatment of the business. Um and and certainly it’s been a key focus for me in the past. I think as a charity, it’s been very focused on on the business of treatment, which of course is you know why it exists and it’s all important, but fundamentally, if you if you don’t get the treatment of the business right, then you’ve got nothing. And so there’s something about that balance over the last three years, which I’ve been trying to ensure as we grow remains a little more equal, um, that we focus on the importance uh of the treatment of the business and make sure the business is solid and sound so that we can deliver high-quality treatment. So, Rich, yeah, he’s he’s great with words. Indeed, he is.

Colby: 20:29

And um while we’re sticking with the the topic of the business, um the Mulberry Bush School, uh, for those who know a little bit of its history, started off um uh as I recall, um back in the 1940s with um Mrs. Mrs. Docker Drysdale and her husband, and she ran something of a nursery school at that at that time. And um and then it’s it’s kind of developed from there. It’s it’s it’s um what is it must be getting on towards 80 odd years that it’s been operating in one form or another. And um and it it it’s more than just a school now. And uh yeah, I’m interested to hear and and how you would um yeah, uh your summary of of um the work that the Mulberry Bush School does in each of its areas of endeavour.

John: 21:31

Yeah, no, sure. Yeah, absolutely. In 1948 was when um when it was founded, um down on the site that’s it’s still on, down in in Stanlake, um, by by Barbadr Drysdale and her husband Stephen. And and in many ways, it’s the work of the school that that remains the source for all we do. So the sort of model of practice developed in the school, the way in which it was thought about and is thought about remains of of key importance to the growth of the charity. Um and really what the the the school still very much runs um many ways as it did, uh, although we’ve sort of adapted and changed over time, modernized, um, and we always look to embrace new thoughts, new ideas, theories, and practice to try and ensure that we remain at the sort of cutting edge of of what’s going on and practices evidence-based. Um, but really it’s been about trying to adapt those that sort of learning, that knowledge, or those sort of golden threads, if you like, um, for different settings. Um, and so back in uh sort of 2011-2012, we we recognized that we needed to try and do more. And actually, the trustees were also sort of challenging us by saying, um, uh if you’re good at what what you do, then you should be reaching more children. You should be trying to do more. Um, and at that time there was a reduction in the behaviour support service for schools in Oxfordshire, and um, so we recruited one of the lead practitioners um for that support service, um, and we set up this thing, it was a sort of working title which stuck at the beginning, which was it was just called Mbox, which just stood for Melbourne Bush, Oxfordshire. Um, and what was interesting was that the the what schools were used to was having a sort of an expert come in and work with an individual so-called sort of problem child. Um, and right from the beginning we decided that’s not what we were going to do. But what we would do is we would go in and we would observe that child in the sort of setting, and then we’d meet with the staff team, and the work would really be about sort of skilling the workforce, so about supporting the workforce in schools to work more effectively with with the the children with the level of challenge. Um and over time that sort of model has grown. So that that still is a sort of key focus. Um, certainly um schools locally across Oxfordshire, we have um quite a team working there, but also um nationally and a little bit internationally. But um so that started off with schools, and at a similarish sort of time, and as I said earlier, I’m not very good with dates, but a similar sort of time we we recognised that the the training we were offering to our own staff, it was the time when government were asking um um staff to complete a level three qualification, and we just felt it was not training our staff to work with the sort of level of complexity um of the children placed at the Mulberry Bush. And so we we accredited a course with the University of the West of England, it’s a level five qualification um in therapeutic at work with children and young people, and we’ve been running that ever since. So I forget the number of the number of the recent cohort, but it’s something like 19th or 20th cohort. Um, so that’s a two-year qualification, and we we um require all of our staff to pass that level five qualification, so that’s a sort of contractual obligation. Um and that has uh led to us also accepting external students onto that course. Um, so that focused us as well as working on schools but working in sort of social care, and we’ve also had um practitioners from fostering organizations placed on that course. And then over the years, that led to the writing of a level four qualification that we’ve been delivering in in one of the local authorities down in the south of the country for the last three or four years now. So that’s ongoing. Um, and then more recently, that was then adapted for youth cust uh a youth custody setting in this country. So it was the first therapeutic secure setting for the country. Um, so we’ve been delivering there. And then more recently, so that’s our sort of outreach. So Mbox morphed into sort of what we called outreach, it became a national teaching school for a period of time when that was a um that was uh something that the govern uh government introduced. Um that became our outreach team, and we have about 11 or 12 staff working in our outreach team at the moment. And then back in 2018, we set up Mulbury Bush Consulting. So we recruited somebody who has been actually the programme manager up at the Royal College of Psychiatrists of the network that I chair, the community communities. Um, and so she has come on board to develop uh organizational consultancy for the Marlbury Bush. Um so our services have really developed over time, and then at a similar time, we took on another site over in Toddington that was uh an archive and study centre called Mulbury Bush Third Space. So the real sort of journey, I suppose, has been developing uh the range and reach of of the charity across schools, social care, um youth custody and prisons and probation. And really the next phase is looking to how we extend those things and um add new uh specialist therapeutic services. So we remain ambitious. It feels like we’re doing an a lot more than we were, but there is a huge amount of need out there, and ultimately we’re a charity um you know here to deliver social purpose and therefore are always looking to meet need. Um yeah.

Colby: 27:30

Yeah. And it’s uh it’s a residential school, um as it at its at its heart. And uh I think in our pre-meet, we we mentioned briefly that I’d uh also had on the podcast Simon Benjamin, who who had worked at the Modern Bush School, and you you um you were yeah undoubtedly there at that time. And I I recall him uh also talking about his role, which was to s um provide outreach to the families while the young people were resident in the school. Um which um coming from you know my jurisdiction that’s I mean we don’t have here in South Australia, we don’t have therapeutic communities like that, where there is one in Victoria, a neighbouring state that I am aware of. Um yeah, but um tell us a little bit of the thinking behind that about having a that outreach to birth family.

John: 28:31

Yeah, sure. So the the work I mean working with families just is uh such central importance really to the work going on down at the school. And and I suppose from when I started, there was a there was there was a connection obviously with families in the school, um, which was important. But in terms of sort of direct work, there was little going on. And what we started to think about at that time was that that so these children were being placed at the Mulderbush um school from all over all over the country, mostly from England, although we have children from from sometimes from Wales and sometimes from Ireland. Um and it felt as if there was a sort of disproportionate burden of responsibility being placed on the shoulders of the the children who were placed to deal with often uh patterns over sometimes over generations of issues from their families. So that just I suppose in my mind felt really unfair, it felt really unfair. And there is a reality that when children are placed, you know, they they carry their family with them, if you like. Um, and if we are to try and support children back into family, it felt clear that that the family also need to engage in some way and find a way of working to perhaps make some changes or to understand some of the challenges a little differently so that they can live together. at home. So the work of the the work with families, it’s now called the therapies and networks team. So for a time we had a a therapy team and a family team if you like. But the work with the families are is of key importance and it’s and it’s not only with birth families but also foster families and adoptive families. So the school has um quite a number of uh adoptive family sort of breakdowns um so children placed from from adoptive breakdowns and actually one of the the most uh well received sort of interventions if you like I’m not sure I like that word particularly but one of one of the things that the team does is to provide sort of peer support groups very often our experience has been that the families feel um quite ashamed I suppose by the situations that they’re in quite isolated um often overly assessed uh sort of assessed to death a bit um and so being alongside their peers and those that have been felt themselves to be in similar situations can feel very very supportive and helpful but over time that that team that the the therapist networks team have uh you know they’re constantly looking at different ways of supporting families so sometimes it might be a sort of couples therapy or it it may be um as one of the one of the groups that the child that the family get involved in we’ve also had residential family weekends where we bring a number of families in um to live alongside one eat one another in the school for a period of time and we work with the parents and the siblings and the children. And there have been a couple of examples where um at the sort of family’s request we’ve put a team into the family home when the child goes home and work with them in their home setting to try and sort of shift something at home. So so I suppose I hope what that sort of gives an image of is is the the the um the the encouragement to innovate I suppose and come up with different ideas and think about well what what could really help there. And I suppose the ambition behind all of this is is about really trying to enact a step down provision so really trying to support children back in to a stable home base.

Colby: 32:19

Yeah and um I think you know we what it what it says to me is that it it is it’s it’s not the case of the children being sent off to the Mulberry Bush school and and residential homes uh in order to be treated and and return to their family be they foster family, adoptive family or or birth family. But rather it recognizes that um treating the child in isolation is not um going to necessarily be the the most effective way of um achieving that outcome as you said of of um successfully reintegrating them back into that uh family environment from which they came. Yeah and um it is a school and schools have semesters and terms and and um where do the where do the children go on term breaks on semester breaks.

John: 33:25

Sure. Yeah so it is a school it’s interesting isn’t it that yeah it is a school you’re absolutely right but often when I’m showing visitors around I often feel like the name slightly misrepresents what it is because it is a school so it has an education area which certainly over here would be what most people would think of as a school so it has classrooms and and and so on. But we all it also has uh residential houses where the children you know live evenings and weekends and and for some of them during the school holidays and then it has the therapist networks team which have a group of therapists um and a um and family network practitioners working with the families um but in terms of the the where the children go so that there are sort of two sides to the service so uh traditionally um the Muller bush was a 38-week provision so a term time only provision children went um home where whatever home is during um the school holidays and then um in between those sort of school holidays every third or fourth weekend there was um a family weekend which felt like an important opportunity for the children to go and reconnect with home but also uh an important opportunity for work between the the school staff and the family um back in 2018 we we moved from being just 38 week to also having a 52 week service so it has always been the case that there were a number of children who were referred who weren’t able to be placed because they didn’t have a family to return to or well I maybe they didn’t have a family to return to or they weren’t allowed to return to their family. There are a whole sort of host of individual circumstances there. And so back in 2018 we set up our first 52 week house and in fact last year um we opened our second 52 week house. So we now have three 38 week houses which look after up to six children each and then two 52 week houses similarly which look up look after up to to six children. So um so the children so that introduces a different complexity I suppose to to the way that the setting runs um the 38 week children have they will return maybe to a foster family to their adoptive family or some to their birth family on those weekends home or school holidays. And for the 52 week children um some of them do have families that um that visit them or that they visit and and again going back to the sort of step down model for for for those children in the 52 week service our ambition still would be to um support them back into into family if that is possible. And that may be through our 38 week service or it may be back into family. But there’s certainly there’s a whole area of work going on trying to support that sort of step down model.

Colby: 36:28

It’s interesting it it was something that is entirely foreign to me so I never even thought to ask so um I’ve been aware of the Cotswold community for you know a number of years I talk regularly to Patrick Tomlinson who’s something of a silent partner in uh in this podcast. The notion of children going home from a however you think of it it’s a therapy it’s a residential uh care service going home to uh a family based setting is just completely foreign to me in in my jurisdiction here in Australia. So I when I when I interviewed John Whitwell on the on the podcast early on um he referred to the the the boys at the Cotswold community going home um to to their families um during um well week some weekends and and also term breaks holl school holidays and um and that there were as you say there’s some complexities around that. Suffice to say I never really thought of the question until I’d spoken to John Whitwell but I’m inspired by the idea that that children can go back to a place where relationships have been ruptured ruptured or where there’s been uh concerns about um the the level of care that they uh are experiencing um that that that that could happen with a view to um amongst other things support as you say that that set step down to to a success to I guess a safe and successful um replacement or return to that family environment.

John: 38:23

Yeah I mean I I suppose I think I’m absolutely not saying that it’s right or proper in all circumstances or all cases but but one of the things that I think we often forget and I’ve been sort of powerfully reminded by various children um that no matter the level of difficulty um when they were living at home and sometimes it’s absolutely right that they don’t live at home um but no matter the level of difficulty there’s there’s still family and um and there’s still that very important bond that is there. And so for many of many of the ex-pupils who come back um have have found ways to you know if if they haven’t in their sort of younger lives reconnected with family or or or been back with family they have found ways to connect and and for many of them they’re continuing their sort of journey to try and understand what happened and and why what happened happened. And I think that’s really important. I I always remember a um um a child I key worked talking to me who who um for me it was an important part of my learning really and because of what happened to this this young person um I really sort of vilified the parents and um I remember this this young person saying to me one time after um a few years um we were sitting playing a game I think playing a game of connect four or something um and they just said um why why does nobody ever ask me whether I love my dad um and I can remember I can remember my heart sort of sinking really and thinking you know you know we’ve missed something really important here. You know no matter all of these awful things that have happened um actually there’s still a love there. And this this young person wanted to talk about the good times they’d had together and I don’t know dog walks and going to the park and um in equal measure you know and so I think it it it’s really important that we remember the the importance of of family no matter the the those sort of earlier very difficult circumstances.

Colby: 40:54

Absolutely and I I this is a real passion project of mine I would say that all therapeutic endeavor is um enhanced by uh and successful outcomes are um made more likely in circumstances where the children where where we’ve been able to achieve some level of relational repair at least and in connection with birth family. If you think about it if the pri if the children remain uh if their relationships with their primary attachment figures remained remain fragmented, damaged disordered however you want to talk about it, then um how why would they ever you know put themselves out there again i to to subsequent carers and and we we operate under a misapprehension I think in child protection jurisdictions in at least in the Western world that I’m aware of that that all you know these these terrible things have happened in in the family of origin. But the the main therapeutic endeavor needs to be to create a new family or provide a new family for them where we can provide we can develop a new template for them. And and I just think that that’s misguided. It’s not particularly understanding of the task that foster parents and other other adults who come in um to the frame to work with these children are faced with the the the mere fact that um these children find it really hard to trust again when trust has been lost or broken and the like so yeah so you can you maybe you’re starting to imagine a little bit my enthusiasm when I heard things like you know they go home you know like they get hopefully they go home for Christmas you know like these important types of um um periods and events I I think it’s really important and and uh I I suppose just hearing you you you say those things made me think about some of the things the ex-pupils say when they come back but uh which which I can say a bit about but also it made me think about this I think one of the real challenges in working in residential provision is um where the and where there is a family is uh this sort of competitive um element which can come in and sort of who are the better family really or you you can get you can get into sort of competing or providing something that’s that’s um that within an organization like the Mulderish queue can afford and home can’t afford so you so you so you actually sort of work against that sort of reintegration um but there is something about modeling the sorts of relationships that can be achieved and and those experiences that can be had so that even if it’s not possible to have those at home the children can develop a sense of what what might be possible.

John: 44:16

And it makes me think of um an ex-pupil so so one of the fantastic things about um our ex-pupils we we have an ex-pupil’s uh network and an ex-pupils advisory group and each year we have an ex-pupils open day um and increasing they’re becoming more and more involved and one of our ex-pupils um well over this last year we’ve had three different ex-pupils who’ve joined us on this sort of stage at events presenting and one of the ex-pupils who was actually in in my house um back in sunset back in the day um was presenting um alongside our outreach team to a group of a hundred um educators um school leaders uh teachers and so on and what she wanted to say about her experience of the Mulberry bush so she’s now in her 30s she has two children she’s married and what she wanted to say was for for her so she was at the school when she was um between about eight and eleven something like that eight um the age of eight and eleven she wanted to to to be very clear that the relationships that she experienced at the Mulberry bush she believes are the only reason um that she is today able to be a mother and she very much models the the sorts of care and can love care and concern um that she has for her children um on the experiences she had with uh the staff team um at the Marbury bush and of course those sorts of things are enormously powerful um you know that and so what you’re saying is absolutely right really that there is something of central importance of of modelling that you know what might be possible for the children um while they’re placed at the mulberry bush modeling those sorts of experiences trying to be conscious and aware of not competing with family um but trying to to nurture sort of meaningful relationships and and at the guts of I suppose all of the work that we do it it is all about sort of relational practice you know the the the the central importance of meaningful sort of interdependent type relationships and the the opportunity to to build those with with people who are deeply mistrustful um for right you know often rightly so it’s interesting that one of the one of the sort of we’ve we’ve got some sort of short videos that were um were taken of ex-pupils on the ex-pupils open day and one of the the children and that’s on YouTube so I’ll I will use his name so Chris um he talks about the impact of the Mulderish on him um it’s a really reflective piece which is really fascinating and I think there’s something of the qualities of the the environment that comes through often in in how how the um ex-pupils present themselves but he talks about it being a safe environment um and the importance of it being safe um and he talked about how uh sort of dysfunctional his home life was um and what he reflects on are the the yeah his deep mistrust in all those around him and he and he and he says within the video that it took him a couple of years to realize um that the stop at the Mulberry bush weren’t just trying to make things worse. And he started to he he’s he talks about it changing his view of people um of children of adults and of the world around him and so there’s something of that sort of process of change. So yeah he often springs to mind but I think it’s a common feature of the children they are um deeply mistrustful because they do feel that they have um been let down I suppose um in the past um in their formative years and so building trust and trusting relationships is is hard I think it is really hard in some instances um the the parents um have had extremely challenging lives themselves and in many ways were mulberry bush children themselves and there’s something about the sort of the the cycles over generations that the families have had to contend with um really difficult challenging sort of stuff and and wanting some help to try and sort of interrupt that sort of cycle um and establish change. I think for others I struggle to think of a circumstance where they don’t want the best or they aren’t trying to give of their best I suppose and um and very often um whatever has been done to try and help hasn’t helped and people are feeling let down by um the the authorities by the professionals and so the they come to us often with a mistrust I think of are we just another bunch of people who are who are going to sort of judge them let them down. And so it really is important to to to try and help them feel a valued part of the team you know you know that they ultimately will almost always know the children better than anybody else. And so it’s very important that we we talk to them we listen to them and I suppose the one of the the a parent comes to mind actually as I’m as I’m saying that to you who who I worked with who was feeling very challenged by something that we were talking about in the school in relation to to the home life was quite upset about it and I end up going out to visit to try and sort of mediate a little bit between the work that the the school were doing at the time this was some years ago and the family and the and the child. And I remember talking to to the this um mother um and saying look we might not be right either you know you may be right we might be wrong but there’s something about holding onto this sort of notion well could this be true you know just just the sense of there’s a possibility that that this different way of thinking about it might be true. And I think holding um holding a space for that thought can allow different things to emerge and different ideas to to to move forward. So um I suppose I think that’s often the situation is is trying to to to get alongside parents to build um trust um that we’re not here to judge we are here to try and help the notion of you know could this be true? Is there a different way of thinking about this feels yeah just feels really important. And you know as a parent myself parenting is difficult. It’s not always easy and well it’s rarely easy really I would say probably I think parenting is difficult.

Colby: 51:13

Yeah I think what you talk about there in terms of people’s feedback the particularly the young people who have um been through the Mauberry bush and their feedback and I think is really powerful and in some ways um hopefully challenges the the narrative that residential care settings are really the option of last resort for um for children and young people who can’t safely be cared for at home wherever home may be or that you know that um relationships have broken down to the point where they can’t be at home for a period of time.

John: 51:57

And I’m um I’m wondering what your thoughts are given your your experience but also the the feedback of young people who have been through the Mulberry Bush program around this idea of of residential homes being being you know across the gamut of care options the the one of last resort what we often think about when we think about the children placed at the school and I think it is it’s very similar for many of the the people that we work with in schools and social care settings, prisons from promotion and um and youth custody is um generally those children young people are struggling to function in a group so and so whether that’s a school group or a family group um and so part of the importance for me of residential care places like the Mulberry Bush is is if that’s where the problems are then that’s where the work is so the work is in groups and and ultimately in in the wider world um we all have to function in groups you know in in out in the community and so I think that’s really really important and I suppose from my family therapy experience I also think there’s something about the the intensity of the sort of family dynamic which can be very challenging and um so putting so expecting all to be able to sort of work through in the intensity of that sort of family familial dynamic family relationship um I think is is short-sighted really and so for me that the role of um of residential care is is sort of cuts cuts through that really so you’re in a group setting where there’s a number of staff you you it sort of dissipates slightly the intensity of that family dynamic but you you have an opportunity to recreate it in in pockets or or to work at it rather than it just being ever present in the daily life of the house. Certainly in the UK there is a there’s been a real move to to much smaller numbers of children placements and even solo placements and fundamentally I mean I think there are a small number of children who at times of crisis probably need that um you know solo placement to sort of stabilize but I do firmly believe that that a reintegration back into some sort of group setting feels really really important you know ultimately I it is where the work is and um and so I absolutely believe it’s got a central role to play in supporting um certainly those children who’ve really had a rough experience in family or really cannot struggle with that family dynamic. And maybe you know I think it has a role a play to play for them throughout their childhoods. You know I don’t think there’s necessarily anything wrong at all with good quality residential provision for some children throughout their childhood and certainly we’ve had lots of children placed at the mulberry bush for whom there have been too many placement breakdowns. So when I was um a house manager we had a a girl placed with us when she was seven um and she’d had over 50 foster placement breakdowns before the age of seven um and fundamentally I I think it was unrealistic to expect her to to give something that looked like that another go. I just don’t see why you know it will have been so entrenched that she was um you know she firmly believed it was her fault that these things you know she was unloved unlovable nobody could really look after her um so I think for her it probably made absolute sense that she continued in residential care whereas for other children you know the opportunity to support them to to develop an understanding of what’s going on uh within the family to work with family and reintegrate them um I think is is also really important there’s a great opportunity there so I think um residential care as a placement of choice I think is really important um really important I suppose the other thing that comes to mind in this country there’s a big there’s often a big thing about um the residential care should be within a certain sort of geographical radius of family um I understand the argument um but my experience in the mulberry bush has been it depends how the family are looking to engage and an example I often give is at one time we had a family who um a child placed of a family who whose family was about um six or seven miles away from from here um and then we also had a child placed whose family was about 250 miles away from here and at that time the family who was very local then they might as well have been on the other side of the world um in terms of their engagement and their willingness to sort of work with us the family that were 250 miles away if there was an issue and we wanted them to come down or I wanted them to they would they were there within moments. And so it is about the sort of emotional engagement and connection with the work rather than geographical distance also. So I think yeah I I I think we misunderstand that often in this country.

Colby: 57:30

But yeah certainly the role of residential provision I think is is of central importance as a part of um the picture I couldn’t agree more if I could summarize a couple of the really key points that you made one which one of which is that when children have been hurt in and these are my words now but but um when children have been hurt in relationships with with adults from on whom they depend um yes they it would be um in their interests at some point for for them to have a different experience of uh of um care from an adult to to that which they’ve had and if they can have that different experience with the their their parent if they if indeed it’s a parent if they we can change the dynamic of that relationship then that I think is an even better outcome as well though they may not be able to safely go back and live with their parents. The reality is that there is there is a significant not insignificant group of our children who find going into a family placement really confronting triggering in fact they’re not ready to go into a family environment and so residential care as an early placement option as a as a place to as Richard says you know help them to uh live with each other and with themselves in a way and you went and you also talked about you know providing examples of um again I’m gonna use my words a bit but examples of what a safe and nurturing child to adult adult to child relationship feels like without that being um kind of in the child’s face you know 24 hours a day seven days a week that so there there there’s that um which I I think is uh incredibly important. So I do think of residential care uh as something you know something that should be tried earlier rat rather than later. If you if you really understand the children that we’re talking about and the experiences that they’ve had. And I think part of and while you’re on the topic you’re on the topic or on the run of of trying to understand the children together better, then I think our authorities need to turn their mind to what what is it, what harm is being done with this blind allegiance to the idea that that a family-based placement is always and in all circumstances the superior option such that you have these children who just go through placement breakdown after placement breakdown after placement breakdown. And the harm that is done to children in those circumstances is incredible. And you know I’m I’m in my day job I’m a clinician. I’ve worked in this space for 30 years and you know and it’s horrifying to hear of people who have had young people who’ve had more than 50. I have a young person that I see who’s more than 50 but they’re towards the end of their care journey not seven years of age. So which children do you think really benefit from a residential care placement like what is uh offered at the Mulberry bush but also more generally um other therapeutic communities in the UK?

John: 1:01:20

Yeah yeah so so I think um certainly the children that come to the mulberry bush tend to be those that um create the sort of highest levels of of anxiety and risk in their local authorities. So I do think we’re at we’re at a point at the moment really and and it does relate to cost there’s no escaping the fact that it’s it’s a high you know it’s a high cost option for local authorities. But that yeah the children who are placed are those that create the sort of high le highest levels of anxiety and risk um to those around them and very often it’s those for whom all other options have failed. And I think that’s one of the real challenges in this country is um it it feels wrong that everything else has has to have failed before you get placed. But I understand the sort of cost-based reality of that. So the children who come to the Mulberry bush yeah sort of highly complex lives that have surrounded them and they are children who as I sort of said earlier had have struggled to function in a group setting either in in education or in social care. But it’s interesting that I’ve been involved in a couple of groups more recently looking with the Department for Education but also up at the Nuffield Family Justice Observatory who’ve done some research on on children who find themselves on deprivation of liberty orders. So those are children for whom it’s felt residential care can’t look after them, but we have a full youth secure estate. And part of the research was around looking at the care principles for these children and do they have different needs from those within residential care. And in the most recent group that I was talking really what we were talking about was we don’t necessarily believe that they do but it is something about the capacity of those around them to manage the sort of risk and anxiety that’s that that’s created by the complex lives in which they live and and so it is more to do with the need for adult staff sorry staff support and staff training rather than different care needs. And fundamentally also then the regulator has a role there. And when you were asking the question I was thinking about a a child we had recently so so I I do think the children who get placed at Arborish tend to be those who who are surrounded by the highest levels of anxiety of levels of anxiety and risk.

Colby: 1:04:05

I wouldn’t want listeners to feel that or or or think sorry that the children who you are serving there at the Mulberry bush are different to um in a in the sense of being lower risk lower concern you know especially in consideration of some of the things I’ve mentioned like going home for the holidays you know being going home at Christmas that sort of thing I think it’s I think it speaks volumes that you these are children about whom there is significant concern significant worry and yet you pro you can continue to provide this service yeah in in in the pursuit of their recovery it’s remarkable but sorry I I broke into you where you were talk you’re talking really about you started to talk about staff attributes and and the role of the regulator as well yeah so so I mean I I think in terms of staff capac staff’s sort of emotional resilience and capacity to work with um risk and anxiety is is really vital um and also for those sorts of children at those highest levels of of um who present the who are surrounded by the most complex lives if you like and present um the highest levels of sort of risk and anxiety this there’s it’s really important that staff maintain a a capacity to to feel able to sort of to innovate to to to do things differently you know it’s so often for the children who are placed um many people have tried the same things over and over again and wondered why nothing has changed.

John: 1:05:48

And so that I think there is a role for the regulator in terms of supporting innovation in the sector you know the the I mean it it’s it’s interesting that sort of the whole issue of sort of standards um regulation and standards you know standards do lead to standardization and and what we know of these children is a sort of um they don’t fit the mold if you like a one size fits all um program doesn’t uh doesn’t work um and certainly one of the groups that I was talking at up in London I was referring to a child who was placed with us um who was with us for a couple of years um very challenging young person um and um at one of the inspection experiences the there was real focus on this individual and what was going on around them the work that we were doing the sort of the ways in which we were trying to innovate um and it was quite there was a high level of scrutiny really and it felt very uncomfortable um and um I won’t go into all of the details of that but it was it was a really difficult time um the child then left um when they were due to leave at the end of their placement um about four or five months later and in the following nine months this this young person um had um nine placement breakdowns and ended up in a secure unit um and I was saying at the group up in London there’s a key example here of of somebody who we need providers to be really sort of creative and innovative um in finding ways of connecting and looking after containing um developing meaningful relationships with with with the the sort of young person that’s so deeply mistrustful and and um and challenging you know and and I think we’re getting that wrong you know I I do think things are starting to get better um there’s a sort of change in the narrative around it at the moment and and just the fact that we’re having these conversations in these sort of high level groups um gives me some hope and faith that things are sort of moving forward and changing. But we do yeah we need creativity we need innovation we need to trust our staff um we need to ensure that they’re trained and properly supportive and then we need to sort of really trust um that they the and encourage this sort of yeah creativity and innovation.

Colby: 1:08:16

Yeah and I I people who know me and know my career well know that um in until the middle of last year and for the previous 14 and a half years I was very involved in the health practitioner regulation scheme here in Australia and um in with a particular focus on the psychology um side of things and rose up to chair and deputy chair roles for for for for Australia in in the regulation of the psychology profession. When I talk what we what we know is that people practitioners in in many if not most or or indeed if not all endeavors find regulation and indeed regulators anxiety evoking. And I when I talk to people in the UK and they talk about Ofsted they they’re and these are providers you know at the level of the the the you know the managing director or the CEO they’re they’re truly um terrified of of an off an offstead inspection and in particular one that that finds that their their uh standards are low. And um and I the problem we have and I think this is perhaps a little bit related to your concern as well is that if we have that our children children in this space do require us to be flexible and innovative and and reactive responsive yeah and um anxiety is the enemy of exploration. Anxiety is the enemy of innovation. So it’s almost like a case of no good deed goes unpunished. You know we need regulation regul regulation is about keeping the the the the public safe in this case you know keeping vulnerable children’s safe um but at what at the if it’s at the expense of innovation if it’s a if it’s at the expense expense of justified and justifiable justifiable risk taking trying something new then then unf yeah unfortunately um it’s it’s one of those unintended consequences but a consequence nonetheless that actually can have a negative outcome for the services that we’re trying to deliver.

John: 1:10:51

Yeah. Yeah no I think that’s right. I mean the the the phrase that comes to mind is that I think the sector for quite a long time felt like the uh I remember seeing at a conference there’s the phrase that the flogging will continue until morale improves sort of and I think and I think that you know there is a sort of there has been a sense of that and um I suppose two things sprung to mind. I think you’re absolutely right I think anxiety and the sort of fear uh of inspection is deeply unhelpful and um and one of the things that um our research has has sort of shown um that that’s taken place at the charity has been about the the the sense of shame for children the sort of children and families that come into our services or or that we work with in the schools and all these other settings there is a sort of um endemic sort of sense of shame for them in the situations in which they find themselves. And I do wonder what um there’s something about the sort of the way in which sort of regulation and inspection um is has been managed which is about sort of shame the shaming and the sort of role of sort of shame in the sector or shaming into improving and I and I’m not convinced that that’s helpful. And certainly within the staff team we would be conscious all the time of of not getting caught up in in um shaming um shaming staff members shaming families shaming children um we we really need to find a way forward from that and I suppose the other thing that I I think needs tackling um somehow is the whole notion that that if it’s written down then children are safer. And one of the real worries and and the challenges we have is that the increasing amounts of sort of bureaucracy that surround um meeting the demands of regulation and inspection draws staff away from children and um to sit in front of laptops. And that’s difficult because you know I I absolutely agree and accept there’s a really important role for regulation. You know we need to know that children are safe and I absolutely accept the importance of that and the role that the regulator has for the government ultimately in in establishing safety of children. But somehow we do need to um we we need to allow creativity and the and the phrase I think it was at a similar conference to that other comment but there was a phrase that came up that somebody said which I I do wonder whether it’s true which is that you can regulate to to get inadequate services to good um but to allow to to enable um outstanding practice you have to set creativity free. And I and I like that sort of notion that somehow yeah we need to know people are safe we need to train people properly and then we need to to really yes allow creative practitioners to engage with children and and to find um yeah to to set that creativity free and I and I think that’s I think that is true. Yeah we have a there was a saying that was used here but in indeed including by our um national chair of the psychology board of Australia uh that lot about talking about light touch regulation regulation needs to be there but it it can’t be getting in the way of of the work that we do I I was just gonna say I do think that the the the most recent narrative from the current um HTMCR Martin Oliver around if we get it right for the most vulnerable we get it right for everybody then you know I I do think that’s true. I think it’s a helpful helpful narrative.

Colby: 1:14:44

Yeah um there’s so much I can talk to you about John and uh um your day is only beginning mine’s mine’s closer to the end um couple of things that I wondered we you’ve talked a little bit about what the children um say about their experience of the mulberry bush I’m wondering if there’s just any any other message you would like to share around that around what your your your alumni group or or uh other um returning um adults who’ve who’ve had experience of the mulberry bush are saying and um uh you’ve also talked about what you know the the the message that you would like to put out there to the world that the mulberry bush would like to put out there and I I’m just wondering if we’ve kind of bring it to a close around either one or other or both of those those two things what the children say and and the voice that that you want the mulberry bush to be projecting to the world yeah that’s a big question um I suppose it it makes me think about um I think fundamentally the the things that the the children say um it are generally to do with the importance of relationships and the sort of love and care that they experienced and um it makes me think that the so we we had a few years ago um a lady called Sally Finch um came back to visit ex-pupil from 1948 to 1951 so right at the beginning now lives in in Christchurch New Zealand um and one of the things that she said and and a number of others have said the same thing when they’ve they’ve come back to visit the school has said this place is just completely different but it’s exactly the same and so there’s something about that even though she didn’t recognize almost anything of the buildings on the site that what resonated for her was the sort of experience of how people related to her the sort of warmth that sort of sense of community um the importance of relationships the love care and concern that that she she witnessed and and I think that’s what the the the ex-pupils would often refer to um even if their experience was tough at the time and one of them you know the there’s again there’s a video um on YouTube uh uh of the ex-pupils open day when one of the ex-pupils it’s her first visit back and she talks about it having been tough but it teaching her the sort of boundaries of life is the is the phrase that she uses um and and says that it helped her a lot so there is something about the you know on the is interesting on the on the foundation degree there’s a phrase that we’ve often talked about which is the phrase sort of growing up is tough at the mulberry bush and that’s whether you’re a child whether you’re a member of staff whether you’re the CEO there’s still a sort of you’re still learning you’re still there’s a sort of growing up process which which is difficult. And I suppose our the message for the world if you like I I I the single most important thing I think is um the importance of relationships and all of the work that we do is really about um that sort of relational practice and the importance and the the the therapeutic with a small t if you like importance of um relationships getting alongside one another understanding um really listening not just hearing sort of really really listening listening and hearing what people are saying to us um and um yes developing relationships with with people in that sense of community and I think what emerges from that um and is so clear um within the ex-pupils comments is um that sense of belonging that that they then experience and um having ex-pupils come back and visit there is still that sort of sense of belonging to that wider mulberbush community and I and I think that’s something that that can be can be developed um in other organizations in other communities in other settings um in other countries um so yes that’s you know developing that sense of belonging is of central importance really um and I and I think I suppose what emerges from that is a confidence um which I one of the things I love to read when I read this sort of ex-pupil’s comments that’s that that sense of confidence which I think leads to that you know a sense of agency in the world so um the the the young people now adults um have a sense of confidence in their own agency in um making decisions about the world in which they then inhabit yeah yeah I have a I have a little acronym that I use um it’s part it’s just because I’m a little bit mischievous um I was I was lying in bed one Saturday morning and I was because I love acronyms and I was thinking of um um what would be a good acronym for the the milieu of a place you know that that felt quality of a place which I think you know you’re referencing and and it as it turns out there’s there’s a really obvious one which is aura so the milieu is also the aura of the place the aura is the felt quality of a place or a person you know it’s aura and uh aura stands for for me in my writing um being accessible understanding responsive and attuned so uh I love to talk about auras maybe that can be what happens in the different uh conversation between us but uh just because it’s a it’s a little bit mischievous uh a psychologist of my stature talking about auras but uh anyway it’s been it’s been a fantastic conversation John I you know I feel like we probably could have uh gone on for another hour or so um but thank you very much for agreeing to be part of the podcast.

John: 1:21:22

Pleasure well thank you very much lovely lovely talk with you.

Healing from Trauma – A podcast interview with Dr Hayley Lugassy

From Trauma to Hope

I really enjoyed recording this podcast with Dr Hayley Lugassy. Here are some thoughts related to our discussion.

Recovery after trauma is not a straight line; it is a careful blend of honest reflection, steady support, and practical boundaries that make change feel safe. This conversation traces a lived journey from adolescence marked by adversity and isolation in Spain to returning to England with a two?year?old, re?entering education, and building a career in educational psychology. The constant thread is hope, often fragile, protected by small acts of belief from a school psychologist, an English teacher, a steadfast brother, and a partner who set firm, loving limits. These relationships did what systems often fail to do: they held space for pain while nudging forward, proving that healing accelerates when compassion and accountability travel together.

For schools and services, the lesson is clear: trauma?informed practice is not permissiveness. It means understanding the nervous system and the ways distress shows up in behaviour, then responding with steadiness and skill. Emotion coaching offers a workable model—connect first, name and validate feelings, teach skills, and only then set a clear boundary or apply a natural consequence. This approach keeps safety, dignity, and learning intact. It also demands adults regulate themselves. When adults lose calm, consequences slide into punishments, trust ruptures, and children learn that needs invite rejection. When adults hold their ground with warmth, children learn that needs invite guidance, and the boundary becomes part of the bond.

Another overlooked truth: some of the most distressed children are the least disruptive. School refusers, isolated teens, and the “quiet good kids” can be carrying acute anxiety, shame, or family trauma without drawing attention. A trauma?aware lens widens the radar beyond detentions and behaviour charts to patterns of withdrawal, somatic complaints, perfectionism, and sudden dips in engagement. Systems should prioritise proactive outreach, flexible re?entry plans, and gentle curiosity. Equally vital is care for the carers. Teachers, foster carers, and safeguarding staff cannot co?regulate children when their own needs are ignored. Supervision, reflective practice, and workload realism are not perks; they are safety equipment for relational work.

Personal recovery also needs body care. Masking pain through overeating, sleep loss, or isolation is common after trauma, yet the body keeps the score. Reclaiming basic rhythms—movement, nutrition, rest—gives the nervous system a predictable floor. Pairing this with therapy helps name enduring sensitivities without shame. For many, abandonment anxiety lingers; sirens, late texts, or silent phones can spike panic. The goal is not to erase these triggers but to build a plan: notice early signs, slow breathing, reality?check the story, and ask for reassurance without apology. Over time, these micro?repairs create a life where fear no longer runs the day.

Parents often ask how to lead when they feel broken. Start small. Say sorry. Repair is a superpower that teaches children humility and trust. Acknowledge what went wrong, state what will change, and follow through. Boundaries are not walls; they are promises about safety. When a home or classroom pairs structure with respect, children internalise both agency and limits. That mix, seen in authoritative parenting, is the antidote to cycles of exclusion. When schools keep kids connected during mistakes, students learn that belonging is not conditional. When services engage parents with kindness and firm expectations, families attempt change rather than armour up. This is how communities turn adversity into growth—one regulated adult, one clear boundary, one repaired rupture at a time.

You can listen to the podcast here:

You can watch the podcast here:

Hayley’s Bio:

Dr. Hayley Lugassy is a Senior Educational Psychologist with Keys Group and the founder of Lugassy Learning Solutions, where she focuses on inspirational speaking and sharing her lived experience to support schools and families. Drawing on her professional expertise and her journey of becoming a mum at 15, Hayley is passionate about bringing compassion, boundaries, and trauma-informed practice into education and parenting. Her work opens up honest conversations about healing, hope, and creating environments where children can thrive.

Related Podcasts:

If you really liked Hayley’s podcast interview about healing from trauma and, especially, the role of teachers and education, I anticipate you will also like the following:

Dr Lisa Cherry’s podcast interview about breaking intergenerational cycles of trauma:

Benjamin Perks’ podcast interview about preventing child maltreatment and the role played by a single teacher in Ben’s own transformation:

And Megan Corcoran’s podcast interview about building trauma informed schools:


Transcript of Hayley’s podcast interview:

Colby: 0:00

Hello and welcome to the Secure Start podcast.

Hayley: 0:04

So I started writing an awful lot about my experiences as a way to process what I’d been through. That was the second member of staff from school, I guess, that had really noticed something in me. And it was her support that got me through that year. It was essentially a combination of several people noticing me, supporting me, believing in me. I had a lot of protective factors as a young child. I had quite a lot of strengths that I was able to draw from from those younger years. But I was able to kind of hold on to some of that. And I think that’s what helped me to realise that actually this situation that I’m in, this should not be happening. This is not okay. I deserve better. I can do better. I think that you can go on to live a very meaningful and content life where you know the trauma isn’t overtaking your day-to-day. But it’s always there, it’s always something in the background somewhere, and it is very much a case of managing it, supporting authorities and professionals to open up conversations with parents and carers where they can start to feel safe enough to recognise some of their challenges as parents and to take that accountability with that compassion and that kindness. What we tend to see is that the adults really struggle to keep their calm. And that’s where the boundaries actually probably aren’t boundaries, they become punishments. And one of my biggest um messages is to parents you know, say sorry, we all mess up sometime. Let’s have more informal conversations. Yes, absolutely. Say sorry to your children, recognise the mistakes that you made, acknowledge them, take accountability and grow. And that’s what I’ve done, and it’s you know it’s working okay.

Colby: 1:45

Hello and welcome to the Secure Start podcast. I’m Colby Pierce, and joining me this episode is a very special guest with an inspirational story to tell. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Dr. Haley Lugassy. Haley is a senior educational psychologist with Keys Group and the founder of Lugassi Learning Solutions, where she focuses on inspirational speaking and sharing her lived experience to support schools and families. Drawing on her professional expertise and her journey of becoming a mum at 15, Haley is passionate about bringing compassion, boundaries, and trauma-informed practice into education and parenting. Her work opens up honest conversations about healing, hope, and creating environments where children can thrive. Welcome, Haley.

Hayley: 3:11

Thank you so much. Thank you for having me.

Colby: 3:14

And just so you know, um, I talk to children all day long, so it’s a it’s a pleasure to talk to uh adults. And um one of the things I do, which will I’ll edit out, is that um when I’m speaking to particularly young children, I don’t say the, I say the. I’m sorry, as I as uh it’ll be edited out, but as I the at the tall end of your bio there, I said five, and then but of course, and then went back and recorded it properly. So uh so as to look like the adult that I am.

Hayley: 3:51

I love that that’s very authentic of you though.

Colby: 3:54

Not not that the well, it’s a bit uh uh non what’s the opposite of authentic to be.

Hayley: 4:01

To take it out, but but using it the first time you said it was very authentic.

Colby: 4:06

Oh well, thank you. I I do leave a lot of my faux pas in when I’m recording, but um yeah, maybe actually there’s nothing there’s nothing wrong, I I think, with uh maintaining a bit of of the uh of our inner child.

Hayley: 4:24

I agree, I agree, I think that’s really important to connect with our inner childs, yeah.

Colby: 4:28

Yeah, I do that all day long. Have a blast with with with the kids that I see. Yeah. So Haley, thanks for coming on. I’ve been aware of you for a little while now through the story, the parts of your story that you’ve shared uh online. Um but I really wanted to focus this conversation on really on recovery and thriving as much as um possible, notwithstanding that you do have a story to tell, as I alluded to. But I I thought we could probably just start with if you could just tell me a little or tell tell me, tell us uh a little bit about your story, who what you do, um and how you came to be doing what you’re doing these days as an educational psychologist.

Hayley: 5:18

Great. Um, how long do we have? This could be a long story. I will summarise the best to the best of my ability. Um, so I think the introduction was great. That really captured um essentially what what I do. So I am in uh an England-based educational psychologist. Um I work for a company called Keys Group four days a week as a senior educational psychologist, working with independent special schools for children that have social, emotional, and mental health needs. Uh, that’s where my passion lies, is in supporting children and young people that have experienced or been subjected to traumatic experiences, um, as well as supporting the adults in those children’s lives. I think that’s where my passion probably lies, is supporting the systems around children and young people to help them thrive. So I do that four days a week. And then outside of that, as you’ve already mentioned, I’m the founder of Ugasi Learning Solutions, which is my own company where I offer workshops, inspirational talks, and trainings to educational settings and beyond if they would want me, um, on anything related to trauma-informed practice and supporting individuals that have suffered. Um, so that’s I guess a snapshot of the work that I do on it on a day-to-day basis. I guess the most interesting part is what’s led me to do the work that I do. And I love hearing about people’s stories about how how did you become an educational psychologist? Um, I don’t know in Australia, but here we’re quite a small profession. Um it’s it’s less than, I’d say probably three, three to four thousand um people. And for me, I was actually drawn to this profession from living in Spain um as a child, where um, so I am English. Um, I lived in England until I was 10 years old. And then my mother had the idea of moving to Spain. I was asked, you know, Hayley, how’d you feel about moving to Spain? And I said, Oh, of course, beach, swimming pool sounds amazing, you know. Um, of course, yeah, who wouldn’t want to? Uh so my mum and I packed up and moved over to Spain when I was 10 years old. Um, and whilst living in Spain, that’s unfortunately when life became particularly challenging. And it was when I was 14 years old, I’d experienced um something quite traumatic on the Halloween, the night of Halloween, um just before my 14th birthday. Got had involvement from a school psychologist to support me with that. And as I was leaving the room following my last session with her, she kind of said to me, Hayley, I was like, Oh, you know, when you’re a teenager and you look back and go, oh, what do you want? Let me go. And she just said to me, One day you would make an excellent psychologist.

Colby: 8:02

Really?

Hayley: 8:03

And at the time, yeah, yeah. And at the time she saw, why do you think she said that? I do know what if I wish I could find her, I wish I could go and ask that question. What did you see in me? What was it? Were you just being nice? Um, what she did share with me was that she felt that I had very good um kind of listening skills and that I was very reflective. She didn’t use that word with me, but kind of remembering some of the conversations we had, um, the way that I was able to think about things and kind of try and put two and two together, make links with things and really try to connect with my inner thoughts and feelings, uh, was something that I potentially found a little bit easier than than other young people, perhaps. And she essentially said to me that with what I had been through, as well as being a foreigner living in Spain, I’d experienced bullying, there’d been lots of other challenges of moving abroad, you know, learning a new language, not having any family. So it wasn’t just the traumatic event, I think it was a combination of a big move, a big transition. So she felt that my lived experience would be helpful in the future and to support children and young people. So that’s she’s one of my biggest inspirations. But as I’ve already mentioned, at the time, I just looked back and thought, who are you? What are you going on about? You know, shut up. Um, but actually those words stayed with me. And it was around four years later that I decided that I actually did want to take that seriously, and that supporting children and young people was my biggest passion in life, and that I wanted to do what she had done for me. Uh, and that’s that’s where it all started. So hopefully that gives some insight into where little little Haley in in Spain got inspiration to you know to become a psychologist.

Colby: 9:49

It’s interesting, it came from uh another psychologist um as well. And uh yeah, I do have quite a lot of the young people I see want to be psychologists when they’re older. Um and and some have got very close actually, um, and really just could have gone on to be become registered uh or finished their their training and become registered, but they would they’ve gone down a um another path but uh related but not the same. But yeah, that that’s a wonderful story. Um of such a of belief in your yeah, just noticing something in you that yeah being the word that came to me was introspective when she was um when you were talking about that. Oh yeah, yeah. But you you you you mentioned that um there was uh um a an unfortunate or traumatic incident that happened and gee, not you know, almost we’re almost on the anniversary of that or just after. Um I I am aware, and I guess people who know who know of you are aware that that yeah that you had um some significantly bad experiences um after that point. But I guess uh what I was um wondering is what what helped you kind of get to that point you know to realize this aspiration. I think you said only four years later you’d made the decision and then um and then the rest is history, so to speak. So how how did you go from a very dark place from what I know of your history to um to be um starting to be a psychologist?

Hayley: 11:40

I’m really glad you’ve mentioned this because actually I I said it in a way, you know, oh four years later, and that’s why I did it. But actually, four four years is a really long time. And when you are 14 years old, you know, from the age of 14 to 18, that’s a that’s a big chunk of my adolescence. Um, so four years on the grand scheme of things isn’t that long, but actually it was a really, really big chunk of my life. So for those four years, um, you know, and until I got to the point of feeling ready to engage um in education again, those four years were extremely dark um to the point where I didn’t think that I would survive, I didn’t think that I would continue to be living that that’s how dark it it became. Um so to go from that to then actually saying, hey, I can do this, I’m I’m going to do this, um, that that was a significant change. And it was, it was a but it was a small, small step journey, I guess, with very baby steps. So, in terms of how I got to that point, um when I was 17 years old, I eventually was able to flee Spain because during those years I was uh essentially stuck and trapped in a very difficult relationship, and all of my family were living back in England. So at the age of 17, I somehow found the strength and way of returning home. Um for me, England was always my home, even though Spain was like a second home as well. And when I came home, I had a little boy um who was two years old at the time. And he was always my biggest inspiration. He was the reason that I continued to live. Um, I truly believe without him I I would not be here today. And when I returned to England, I had absolutely nothing. Um I I turned, you know, I remember getting off the airplane, I had you know my little boy in one arm and one little suitcase in the other. I had to leave everything else in Spain, including some very important paperwork, um, because there was a high risk as I as I was leaving. So I had nothing. So I had no money, uh, an awful lot of trauma, no qualifications because I’d left school at the age of 14. Um, but one thing that I did have was hope. I was really hopeful that that was going to be the right decision. Me returning to England was going to be the right decision. It was absolutely heartbreaking, and there was no day as hard as the day that I left Spain, got on the plane, and came to England. That quite literally tore my heart apart, tore, tore my heart out. Um, but I did have hope that we would have a better future, and I think I really needed to hold on to that hope. So then gradually, whilst you know we became safe and physically, um, we were both safe, we could start to rebuild our lives together, me and my little boy at that time. And that’s when I decided to re-engage in education. Um so I approached kind of the local uh council to explore what options I had as a 17-year-old single mum uh with no money and no qualifications. And thanks to the support that we do have available in England, you know, I was I was entitled to benefits, which I was extremely grateful for at the time. Uh, I was also entitled to receive free education, and as part of that, they funded a nursery for my son so that I could go back to school. I could go back to education whilst he was well looked after. So I just want to say out loud, I’m very, very grateful for the support that was here in England that wasn’t available to me in Spain. And um from there I returned to education that I did an IT course as the first thing that was available to me, just a level two. Uh then I went to college to do my GCSEs, um, the kind of compulsory um, you know, secondary education here. Um, I didn’t do massively well. I didn’t know I didn’t fail, but I I think I got a D in Mass and then I achieved kind of between A’s and C’s in in the other four subjects. Um and it was actually during that year that I discovered a passion for writing. Um so I started writing an awful lot about my experiences as a way to process what I’d been through. And my English teacher offered to have a look at some of my writing. Um, this was was I was 17 to 18 at college. And when she read um my writing, she was really inspired and she actually asked to have a one-to-one with me where she really encouraged me to keep writing, to keep sharing my story, and she really believed in me. So that was the second member of staff from school, I guess, that had really noticed something in me. And it was her support that got me through that year because even though I was safe emotionally, you know, physically safe emotionally, I was still really, really um stuck, I would say, um, highly traumatized from my time in Spain. But yeah, so little, little, little bit of support from the teacher was wonderful. I got through that year, and then during that year, I I actually then met my now husband, who is um I’d say one of my biggest inspiration, my my second inspiration after my son and my anchor. Um, my husband, I describe him as saving me, uh saving me and my son, seeing something in us that nobody else saw. And it was actually him who I eventually told that I’d really like to be a psychologist one day. I said it in passing, uh, not believing that it would happen. Um, and then around a year after that, but that we’d kind of got married, things had progressed very quickly. And he just said to me, he said, Haley, you need to do this. You you need to study psychology. Um, I wasn’t at the time, I just did my GCSE, still very, you know, I didn’t really have a great job, wasn’t really earning much money. And he truly believed that I should study psychology. So it was at that point that he said, let’s find a way of this to happen. We discovered the open university, which is where you can study remotely or online, um, at a cheaper cost than what a kind of traditional university would be here in England, and they didn’t require TCSEs or A levels, and to this day I don’t I don’t have A levels, which are typically required for university. Uh, so he decided that he would actually fund my first year. So we he paid um for my first year on a monthly basis so that I could start studying. Uh, and then from there I picked up student loans, and then the rest is history in terms of just continue to study. Um so yeah, it was it was a long journey, and even that is a snapshot of what it was like, but it was essentially a combination of several people noticing me, supporting me, believing in me, and really push pushing me to follow that dream because I was one saying, no, I’m never gonna do that, I’m not clever enough. Who would want me? Uh, but there were these two, three people that really felt that I could do well. And if I hadn’t have listened to them, I don’t think I’d be here today.

Colby: 18:27

Yeah. I that’s a it’s a marvellous story. And I you were you started doing the summary that I was hoping to do. So I noticed, yes, that there were those, there were those those three key people, and there may well have been others as well. And um you described your um husband as as in in terms akin to being like a secure base, and um I’m very interested in secondary attachments and and uh what we and earn security uh after um uh my my other passion, which is attachment in children. But yeah, so you had those those key people. Um you you also like some of it came from within you as well. Like you’re clearly you’re clearly very capable and you had and um you’re able to return to education and complete um the university training in psychology. And um and what was the third one I was going to say? So I’m having a senior moment now. Um and education in i in and of itself is is such a um uh an important way uh to change your life in in in actual fact. And you know, I it’s it’s sad that a lot of the children and young people I see who could can’t be safely cared for at home or couldn’t be at some point and are placed in out-of-home care. Education just becomes another it can often enough become another re-traumatizing experience for them, uh particularly um because their behaviour is poorly understood and they often get excluded from education when um and and that only really compounds their their their challenges, whereas what they it would be much better off if they um if we could keep them in education. I say I say to the young people, because the young people often don’t can’t see the point of education. I say to it, say to them, schools like vegetables. You don’t have to like it, but it’s still good for you.

Hayley: 20:36

I love that. I’ve not heard that before. I might take that.

Colby: 20:40

Everybody is I was gonna get uh stickers made up to put on uh put on uh car bumpers, but um uh I can’t turn off my entrepreneurial brain for um I blame my dad. But um you also talked in there about hope. Um it that hope that you had, and I was just wondering where we that hope came from.

Hayley: 21:03

That’s people have asked me this question before, and I I I genuinely I don’t know. I don’t know where that hope came from. I I think I think it was hope that that was the only thing left. Um there was nothing else, and it was it was either feel hopeful um and believe that something better is coming, or stay here and die. Um, so there was some there was some sort of fire in my belly that’s um that ignited, and that’s where that hope came from. I do often reflect on this in terms of how how did I get to that point? You know, I I wish that I could go back and be a fly on the wall as I was experiencing those things because I wish that I could share whatever I did with the world so that we could kind of replicate some of those skills that I demonstrated at such a young age. Uh unfortunately I can’t do that, but something I think for me that potentially was helpful is that I had a lot of protective factors as a young child. Um, a lot of my challenges came from the move to Spain. It wasn’t that the only challenge, but the most significant trauma was that adolescence. Whereas when I was younger, living in England, I had you know family around me. Um, I always did very well at school. And I think for me, you know, I was I was extremely academic at school, you know, I loved going to school. I was a perfectionist, got, you know, got top grades, had big dreams and ambitions from a very young age to go on to be what I called a boss lady. That was my ambition before I moved to Spain, before I wanted to become a psychologist, I wanted to be a boss lady, you know, one of those strong, independent, powerful women that walked into these fancy offices with pencil skirts and high heels. That that was my dream. And I guess that even though I was struggling emotionally and I was extremely traumatized, I did know deep inside me that I was capable of studying. Uh and that I didn’t find studying particularly difficult. Although I’d been out of education, you know, from the age of 14, I had no qualifications. I could read, I could write, I could do that with ease. Um I could understand things, I always had good communication skills. So I had quite a lot of strengths that I was able to draw from from those younger years. And that I suppose kind of enabled me to feel hopeful about my ability to re-engage with education and pursue my dreams. Um, other people might not agree with that, but that’s that’s how I make the link between those early protective factors and the kind of hope that I then identified later on.

Colby: 23:30

Absolutely. I I I think I agree with you that I think that’s probably was was very influential. Um that you had already developed a sense of your own worth and competency and adequacy, deservedness. Um, you’d already developed a uh an understanding that people could be relied upon and trusted. Of course, you fell into adverse circumstances, and in those circumstances, those those core beliefs were really challenged, and and others were probably at play, undoubtedly at play. But then you had, and there may have been other instances, but you had the experience with the psychologist of um, you know, someone just someone reminding you to believe in yourself. And um I I just think that no I don’t think anyone’s circumstances uh are so bad that they can’t be um repaired in some way, and nor are is it is anyone’s circumstances so good that they can’t, you know, really be knocked about a bit. And and um and that that’s life is all about where we live predominantly, under the influence of uh positive and hopeful beliefs about ourselves and other people in our world, or quite negative ones. And that really does depend quite a lot on your early experiences as you described, um, and and contemporary circumstances, and and it’s a bit of a continuum you can or or spectrum, you can move backwards and forwards a little bit. Yeah, yeah. I agree, and I think you’ve just go ahead. We’re both we’re both chatters, I think.

Hayley: 25:20

I think we are. I’m I’m containing myself and definitely holding back. Um, but I guess you’ve just touched on you know something on there again around how yes, I think I had those early belief systems about myself and I recognized my worth. And yes, those were absolutely changed for you know good three years of my adolescence, uh, but I was able to kind of hold on to some of that. And I think that’s what helped me to realize that actually this situation that I’m in, this should not be happening. This is not okay. I deserve better, I can do better. Yeah, and I think just something really important for me to say is that I’ve got two older brothers. Uh, one of them at the time, so they’re both much older than me, one of them is eight years older. And whilst I was living in that extremely difficult situation in that abusive relationship for three years, my partner at the time did let me speak with my brother. Um, for some reason, you know, very little contact that I was allowed with the outside world, but speaking with my brother was okay, potentially because he feared him. And my brother called me from New York, where he lived at the time, every single day and reminded me that I am the most amazing person in the world. He always believed in me, he always thought that I’d go on to be a really successful, inspiring person. And that was from when I was born. Um, he just adored me from the second I came out, apparently. So, even during that really difficult time where all of my beliefs around the world were being challenged, I did have this one consistent person, even then, telling me, no, don’t listen to that guy. You know, you are you are a star. Um, and I’m again extremely grateful to to have him, you know, at that time because I do feel that I was able to balance out some of that negativity, which was that would be really impactful.

Colby: 27:08

Yeah, you I mean, I was thinking about it when you said it earlier, but there’s that there’s the that era of endeavour that goes under the the heading of the one good adult. And um and um I was thinking to myself, who was the one good adult, you know, through that time? Because the psychologist involvement was was episode was was just contained, I think. Contained to a certain um episode. Um so it turns out it was your brother. Oh, yeah you had that you had he the his ongoing involvement with you, uh someone who understood you, believed in you, and yeah, in in in however form he could be was there for you in those in those times.

Hayley: 27:57

Yeah, I think without him, I I think it would have been so much more challenging because I was out of education, there were no teachers looking over me at that point. So the school psychologist involvement had been before I’d started this relationship that was related to a different um incident that happened. So by the time I was in that relationship, I was living with this man. Um I fell pregnant, I had my son, uh, it it was just us. It was the most isolating experience I I can describe. You know, there’s no more isolation possible. Um, and the only small bit of contact with the world I was allowed was was that contact with my brother and the occasional, you know, you’re allowed out if you’ve been a good girl. Um so yes, he was that that constant adult, and I hasn’t reminded I haven’t remembered that. So thank you. You’ve just brought back some positive memories for me.

Colby: 28:45

Well, maybe if he listens to this podcast, he can expect a pretty good Christmas present this year.

Hayley: 28:51

Oh gosh, too much pressure.

Colby: 28:55

I’m not suggesting you should. I’m not trying to tell you how you should organize your Christmas presents. Yeah. Do you um was there anything but any particular challenges that that you would be um you think would be important to um acknowledge that you that you think you you you’re almost a bit proud of yourself, or maybe you are very proud of yourself that you were able to kind of um find a way to overcome those challenges.

Hayley: 29:27

There are so many challenges, Colby. There’s so many challenges. Um you’re referring to challenges in terms of the impact of the trauma and how we’ve been able to overcome those. Yeah, okay. Um I’m extremely proud of everything that I’ve achieved, and I don’t mean that in a oh look at me, I have a big ego way. I mean that in a I did that. I’m standing today, regardless of title, that you know, that isn’t actually important to me. The fact that I’m here and smiling, I have friends, I’m you know, day to day I experience a lot of joy and happiness. Uh, as well as all the other emotions, but generally I have a really nice life, uh, and I’m extremely proud of that. I think, in terms of the most significant challenges following the traumatic experiences, for me, it was that there were two main challenges for me. Um, one of them was around relationship building with others. I had lost all trust in people, even though I knew deep down that people were good and um I was able to interact with people. And I think part of the problem was that I masked very well. Um I was very, almost like I am today, very talkative and very smiley. But relationship building on a deeper level was extremely challenging because I couldn’t trust people. I’d been hurt not only by my partner, but so many other people within where you know the place where we lived in Spain was extremely disadvantaged. So I was surrounded by people who were all suffering and we all hurt each other. Um, so then when you then move to a new area to start a new life, you you don’t want to trust anyone. So for me, making friends was extremely difficult. Um, I didn’t know how to associate with people, I felt misunderstood, I felt different, like there was something wrong. I was truly believed at the time that something was wrong with me, and I was on a desperate mission to find out what that wrong thing was. Um, so friendships weren’t important, it was important to find out what was wrong with me so I could find the fix. I never found it really. Um, so that that was one thing that I had to really work on, and it’s been a very gradual process. And you know, we’re talking, I I left Spain when I was 18, so we’re talking 13 years now, and I would say that only the last three to four years I feel like I’ve been able to form meaningful relationships with others for on a friendship point, you know, put from a friendship perspective. Um, and it’s now such a beautiful thing. I missed out for a very long time on what it meant to have a best friend, for example. Um, so yeah, that’s one thing I’m extremely proud of. And then the other thing that I um really found difficult was health. I think the health consequences of trauma, something that maybe we I feel we don’t talk about as much. Um, but as I said earlier, I masked quite well, you know, I appeared to be okay on the outside. The way that I dealt with my trauma was overeating, I didn’t exercise, I isolated myself. So physically I was not healthy, I was not okay. I wasn’t looking after myself, I was punishing myself and my body for things that other people had done to me. And it was around six or seven years ago that I had a bit of a light bulb moment. I think it was just after my youngest son was born, where I realized that I had been punishing myself and that I was I was still miserable. Um so one of the biggest things I’m proud of is realizing that and realizing that I was um not processing the trauma and that I was essentially trying to bury everything through overeating, uh, then starving myself, not exercising, looking in my looking at the mirror and crying and saying horrible things about my body, all of that stuff. Um and so I gradually started working on that, and I’m very pleased to say that that is no longer an issue for me now. So now I live a relatively healthy, you know, healthy life. I eat healthily, uh, occasionally over indoors, who doesn’t? Um, but I try to exercise, I prioritize sleep, all the simple things, I think. Um and that has had a massive impact on my life. So I’m super proud of that as well.

Colby: 33:51

Yeah, yeah, that’s terrific. And but I mean, we’re all shaped by our childhood experiences, people uh say, but I guess I’m not sure how much people delve into that. Um I guess we when when childhood is is uh problematic, challenging, there’s a lot of adversity, then there’s a lot more uh uh delving into that that occurs. You did mention that there are some in your in your previous response, you did mention that there are some things that probably haven’t been fully gotten over. Um and and I guess, of course, so from my perspective as a clinician working in this area for the last 30 years, I I would say that 100% getting over trauma, such that trauma never existed, is is a pipe dream. That doesn’t happen. Um the best we can expect is that it doesn’t continue to uh impact your life negatively on a daily basis. But there and and I talk about enduring sensitivities. So I wondered about what what enduring sensitivities um what are things that are uh that are sensitive to you and how you how you manage those those things.

Hayley: 35:07

Such a great question. I get asked an awful lot whether I think that people can fully heal from trauma. Uh, and I have a very similar view to you. I think that you can go on to live a very meaningful and content life where you know that the trauma isn’t overtaking your day-to-day, um, but it’s always there, it’s always bubbling in the background somewhere, and it is very much a case of managing it. Um for me, there are definitely certain things that bring bring it up very quickly and very easily. Um, I’m quite open around how I experience heightened anxiety quite frequently, and that’s probably one of my biggest challenges still to this day. I have worked an awful lot around you know, on managing anxiety over the years because it was debilitating at one point in my life, especially in those early years after leaving Spain. Uh, one thing for me in particular is abandonment. Yeah. Um, and that very much stems from even before Spain, um, being abandoned by my father as a as a little girl, moving to Spain, having lots of challenges there with my mum, then that relationship I was in, and also me taking my son away from Spain and almost you know removing a key person from him. So for me, anything that could trigger a sense of abandonment is a big issue. And that can be something as simple, Colby, as my husband going out in the car and me not hearing from him for a little while. So I don’t know that he’s arrived safely somewhere. And previously, you know, a couple of years ago, um, he would, for example, drive to the motor, uh not to the motorway, drive down the motorway to get to the cinema. Should be a 20-minute drive. If he hadn’t messaged me within the 20 minutes exactly, and I would be sat there with my phone with a timer on, I would be having a full-on panic attack, struggling to breathe at the bottom of the stairs in my house, uh, ready to call the police because the ambulance, because I generally thought that he’d died and abandoned me. And that was not a nice place to be. I’m no longer at that stage, thankfully. I’ve worked a lot, been to therapy, really, really tried to get over that. Um, but it definitely still comes up. There are definitely moments where I have this really horrendous fear that I’m going to be abandoned again. And that’s where that little inner Haley is still hurting a lot. Um, I manage that thanks to therapy and thanks to exploring that. I’m very aware of when those feelings come up. Um, so for example, today with swimming lessons, my husband took the little one swimming. I noticed that the feeling came up thinking, oh, they should be back by now. And the challenge that I have is that I live very near a hospital and ambulances go past my house very, very frequently. So for me, any sort of ambulance, you know, the sirens of the ambulance, that automatically makes me go to the extreme of they’re dead, they’ve had an accident, I’ve been abandoned, I can’t survive without them. And it’s very easy for me to fall into panic attacks that will then last for several hours and completely knock me out for the evening. Um, and that can still happen today. Thankfully, during the day, I think during my working day, I’m generally quite contained. It’s you know, I do very well, I’ve not really had any issues. It does tend to be once I take my professional hat off, um, that’s where that’s where the trauma can resurface a little bit more.

Colby: 38:30

It’s interesting, isn’t it? Yes. I’ve I’ve I’m I’m a uh how would you temperamentally not as intemperamental, but by temperament, I am a very shy person. And no one believes it, except for my wife. She she’s the only only person that believes that. Certainly no one that I’ve ever worked with believes it because I’m so war high warmth, high energy, and and and very sociable. But when you’re in role, when you’re in certain roles, you you almost you develop an identity within that that role. Now, some people, yeah, and and that and that identity can be protective as well, you know, like it’d be terrible if I was a child psychologist and uh and was just painfully shy. That would kids wouldn’t want to come and see the painfully shy psychologist, I’m sure.

Hayley: 39:23

Um well, maybe maybe one or two, but overall you need a bit of a personality, don’t you to wear a children?

Colby: 39:28

I think you do. And uh yeah, they never believe I get angry either. They just think, you know, I’m this big big because I am very large, this big um um uh friendly bear type character.

Hayley: 39:43

That’s so sweet though. Yes, but I get I get the same people can’t imagine me being cross or angry um because I’m you know, just go about this. This is you know, this is me, this is what you get. But yes, absolutely, come five, six o’clock, that’s when I take my professional hat off, relax, and that’s where some of those things can very easily resurface.

Colby: 40:04

Yeah, it’s interesting. Uh do you ever feel like if you, you know, if you knew the real me, if you knew what was really going on?

Hayley: 40:15

What would people think?

Colby: 40:17

Yeah, well, as you can watch with me. If you’re but if it’s it’s that if you knew the real me, it’s kind of like some people would say that um they’re pretending to be someone they’re not most of the time. I would say there’s a kid in me who wanted to make friends and and and and have fun with with uh, you know, it’s like it’s part of me. In the same way we’ve talked about things have been part of you, notwithstanding how life has panned out.

Hayley: 40:52

I think we’re all actors, you know. I I think that we all put on different masks throughout the day, and and that’s just the way it is. I’m a bit you know, very passionate about being authentic. Um, and I do I don’t believe that I’m not authentic at work at all. I I think that I absolutely am the person that I’m meant to be at work and the psychologist that I’m meant to be, and I don’t feel like I have to pretend to be that person. Um, it’s not when I, you know, when I talk about masking, for example, I don’t feel like I’m holding the anxiety together to get through my day. It’s more that professionally I have a different skill set and I’m interacting with different people, that you know, that my trauma and that isn’t it’s not relevant within that context. Whereas, of course, when you then get back into your personal life, I take all of that, put it to one side. I’m no longer the psychologist, I’m the wife, I’m the mum, I’m Haley, I have all these other interests and hobbies outside of psychology. Um, so I think that I’m authentic in most places to you know, to a certain extent, there’s always going to be some things that we’ve kind of hide a little bit. But yeah, I believe we’re all we’re all just actors walking around putting on different masks depending on the situation we’re in. And I don’t think that’s a bad thing necessarily. I quite enjoy the different experiences I get from doing that.

Colby: 42:03

Yeah, I I I’m not taking issue with it, but the the I would say we’re channelers. We’re all channel, you know, like in different circumstances we channel a different part of ourselves, but it is still us.

Hayley: 42:15

Yes.

Colby: 42:15

And I you know, some of my older older teenagers who’ve been been through a lot um struggle to struggle to to to realize that that that it’s all still part of the same person. It’s not you know, not necessarily other personas or other or autars, but um um yeah, I think we just I don’t I don’t think Colby at work is not Colby. It’s just Colby at work channels, you know, another part of Colby. And I think it sounds like you do too. And authenticity. Authenticity is a bit of a buzzword, I think, that uh at the moment, but um, but I notwithstanding that, I do think that, you know, as time goes on, people highlight different aspects of relating that are important, and I do think that uh uh authenticity is one of them. Yeah, now you you on that day a week that you’re not um working for the keys group, you focus on on talking to well, I mean you talk to people as part of your role at the Keys Group as well, uh, about um the the needs of of um children at school. Um you talk to parents, you talk to to teachers. I’m not sure if you you you had the opportunity to speak to child safeguarding authorities, maybe in your public speaking you do. What what what are some of the key messages that you want them to hear about children who are experiencing adversity and what should they be doing about it?

Hayley: 43:56

So I think one of the key things for me is helping the adults that work in the systems around children to really recognise that children are communicating through their behaviours that there is an unmet need. Um, they are crying out for help and support and understanding. So I’m very passionate about uh trauma-informed practice. And I know that that over here is a bit of a buzzword or a buzz concept as well, and I think that it can be a little bit blurry in terms of people’s understanding of what that means. Um, essentially the way that I view it is can we please understand the impact of trauma on individuals’ sense of self, their behaviour, their sense of the world, have that understanding as adults and respond with uh compassion, but also make sure that we do have those boundaries in place. And I think one of the challenges that I’m often seeing here at least is that people are misunderstanding trauma-informed practice for permissive permissiveness. Um, so essentially not wanting to put any consequences or any boundaries or um restrictions in place because they fear that that could uh re-traumatize the child or that could be the wrong, wrong thing to do. And as part of my own journey and to get to the point where I am, one of the things that my husband was extremely good at as a former police officer in Colombia, he was very good at being quite firm with me. Uh he was very understanding and very kind, but he absolutely put his foot down quite often and said, enough is enough. Um, you can’t sit around like this for your whole life, Haley. And I absolutely feel that that was crucial for me to continue developing because if not, I would have just probably laid on the sofa all day every day and not progressed. Uh so for me that’s important to try to translate into the work that I do is let’s be compassionate and kind, but we also do need to put our food down and we need to help uh children and parents and adults that support them to take accountability for some of the things that they’re maybe not doing, that’s you know, things that maybe do need changing or things that aren’t um appropriate, for example. So that’s one of my key messages is kind of trauma-informed practice with boundaries and accountability is really important for me. And then in line with that, um, I’m very passionate about trauma-affected parenting, really refer to it as. It’s when we’ve got families that are parenting themselves through their own trauma. And I feel like we often focus so much on the downside, the problems, what the parents aren’t doing well. Let’s put all the blame on the parents, and then sometimes it will result in the children not being able to live with their parents anymore, and families get separated, and it’s extremely traumatic all round. And there’s quite a lot of negative narratives still around the parents and care, you know, the parents and carers. And something that I’m very passionate about is supporting authorities and professionals to open up conversations with parents and carers where they can start to feel safe enough to recognise some of their challenges as parents and to take that accountability with that compassion and that kindness. And again, that’s a journey that I’ve had to be on myself, um, where I’ve had to learn some of the mistakes that I made and I’ve had to learn to repair those as a parent. So I guess, yeah, the messages that I share are very much from lived experience, things that I’ve experienced either as a as a parent or as a professional. Uh generally they’re quite well received, um, but I do get some pushback, especially around the consequences, boundaries. I think people don’t like the word boundaries, and accountability can be a little bit triggering for people as well.

Colby: 47:40

Yeah, yeah. I think you get it, it’s a bit of a mixed bag on on that particular issue that um I can I can remember standing in front of a group of uh brand new foster carers and talking about therapeutic parenting and talking also about you know responding to the unmet need or responding to the child’s experience. I think it’s broader than that. I I think it’s broader than that, I just say it’s responding to the child’s experience. Um and and people saying to me, but won’t that we just won’t that just spoil the child? And I I you know, and I was and I I would be thinking these are the least spoilt children that are coming, you know, that that you can you can probably uh uh think of. I had um I had a s I had a similar experience only uh yesterday um where where someone described a ch a young person as well they have to they have to get used at the with at the eye with the idea that they can’t have uh everything. And and I and I had and I put it to them, well, this is someone who by experience the reality of their life is that they’ve had so little. So you know and they’ve replaced it with a lot of stuff, so they’ve got to move into a house and there’s not enough room for all their stuff. But this idea it was lucky, that was the word. He has to he has to realise he how lucky he was to have his current placement where he could keep and I said if you know his circumstances, you would think, and I certainly think he’s probably the most unlucky young person I’ve ever met. And uh yeah, so the other thing that that came through in what you were saying across this conversation is the power of relationships to heal. And I yeah, and I and I so I think you know, we were with schools, I think we were having this quick little chat before we started the podcast, but but you know, oftentimes schools uh can be a a place of of felt rejection for our young people and uh because the boundaries are are exclusion. Um what what are you what are your thoughts around that balance between accountability uh for behaviour and boundaries around behaviour whilst also maintaining connection?

Hayley: 50:19

Oh so an error and very passionate about, and something that we talk an awful lot around with my work here at Keyes Group is what is that balance? What does that look like? How can we support children to learn and to not do things that put themselves at harm or others at harm, uh, whilst also not being punitive like a lot of our mainstream schools are here in England? Um, I’m not sure, Colby, if you’re familiar with an approach um called emotion coaching, um, which we use here in England quite a lot. So it’s something I’m very passionate about, which is very much about you know validating, you know, connect connecting with the child, validating their emotional experiences, focusing on the underlying emotions uh that underpin behaviours rather than focusing on the behaviour. And if we can do all of that groundwork, as I call it, that and connect with the child on that level, we can then put in the boundary or say, actually, no, that’s not okay. We don’t do that. Um, or we can put in a natural consequence, you know, for example. Um, but we’re doing that with somebody that they the child feels safe with, and therefore that boundary, that accountability shouldn’t feel traumatic or too triggering. It should be a moment for the child to learn where they feel like, oh, actually, okay, yes, maybe I made a bit of a mistake, but it’s safe and it’s okay for me to learn from this. And oh, I feel I feel okay about that. And that’s where that relationship’s really, really crucial. And a lot of the work that we do is around helping the adult to actually regulate themselves in those moments. Because what we tend to see is that the adults really struggle to keep their calm, and that’s where the boundaries actually probably aren’t boundaries, they become punishments. Um, and that’s where it becomes extremely challenging for the child, and that’s where relationships are ruptured, and then it’s a constant cycle of rupture repair, rupture repair. Whereas if we do that groundwork, I think it’s much easier to put the boundary in place and then repair if you need to, but hopefully you won’t need to as much.

Colby: 52:20

Yeah, yeah. I remember being um at a conference many years ago now, a lot of uh 17 odd years ago, 18 years ago. Anyway, at that time, there were people from education there and education leadership, and they were talking about how you can’t you can’t be like the the senior leader for well-being and the deputy principal at the same time. So so in our education system, the deputy principal is kind of the main disciplinary in the school. Um, the principal is the public face of the school, um, but the deputy principal is kind of like the the strength behind the throne, so to speak, and who manages, and then we have uh well-being leaders who are there for student well-being. Anyway, it was just an interesting perspective that in school they couldn’t see that how uh at least the people who are there that were talking, couldn’t see how you can be you can you can be both boundaried and sensitive and responsive. Yeah. And and interestingly, isn’t that what an authoritative parent is like? They understand.

Hayley: 53:33

This is it, I think yeah. Yeah, yeah, this is it. And this is when you know, when we deliver our emotion coaching training, we get to a slide where we have the different parenting styles on there. And most people have seen that before because I think you know, years ago, before I qualified, there was a lot of discussion about different parenting types. Um, it’s no, it’s no different to that. But I think for some reason we’ve shifted into, as I said, we either here in England I’m seeing either extremely punitive approaches, uh, very much the kind of children should be seen and not heard, you follow my instructions, you do as you’re told. If you don’t look, you’ll centered attention. And then we’ve got the complete opposite, which is, oh, I can’t put any boundaries in place at all. Um, I don’t, you know, I don’t want to cause the child any any more trauma. I’m like, we can absolutely just take, take, take the both, let’s merge them together. I mean, absolutely can, you know, do such a wonderful job. I think part of the challenge is that we’ve got an awful lot of adults that are struggling themselves, and it’s quite easy to to flip, isn’t it, to either become more punitive or to just be more lenient because it can be easier in the not the long term, but in the moment, let it let it go.

Colby: 54:43

Yeah, and that’s one of the one of the themes that’s come through quite a number of times on this podcast that you you need to but the first step in trauma-informed practice is to look after the adults who you uh who you are expecting to provide um reparative relationships and rela and reparative care. Yeah, because if they they can’t do it, if they’re they’re preoccupied with their own feelings, uh, their own experiences, they’re gonna struggle. Everyone will everyone will struggle to focus on someone else’s experience when they don’t feel heard and understood and acknowledged around their own.

Hayley: 55:19

Yeah, that’s a big part of my role um is to support the adults and it has such a such a positive impact when there’s the time to do it.

Colby: 55:26

So yeah, uh and that’s that’s uh again something I don’t see much of here, but yeah, that comes through is that um adults do respond very well to acknowledgement of their experience of the work. Yeah. Yeah. Do you is there anything that you particularly say to parents, teachers, safeguarding authorities to keep an eye out for to you know, kind of like red flags, I guess, that a child is potentially really going through a tough time.

Hayley: 56:00

So I’m extremely passionate about keeping an eye out for the children that are making the less noise. Um, I think that we have children that present in very different ways. And my concern is that we have an awful lot of children that are not um communicating their needs through their behaviours, uh, kind of external behaviours. They’re not walking around shouting or screaming or punching or swearing. Um, so one of my biggest passions is helping the adults to recognise some of those more subtle signs that actually somebody is really struggling. Um, and again, that comes from lived experience as well as my professional training. I’m very passionate about children that don’t attend school for emotional reasons, children that are at home in their bedrooms not causing any harm in public, uh, and they’re the ones that quite often get forgotten about, and that I find very distressing. Um so, yes, it’s very much about broadening people’s understanding of what a child in pain might look like because I think we might have a bit of a skewed view of you know the children that are shouting the loudest, but actually sometimes the children speaking the least are the ones that I feel most concerned about. Um so that’s one of my main messages to uh professionals and parents.

Colby: 57:20

Yeah. Did anyone follow you up in Spain when you stopped going to school? That you recall?

Hayley: 57:28

No, unfortunately not. You know, we’re talking, gosh, how many years ago? 15, 16 years ago. Uh Spain, I think from what people have said, it’s kind of 30 years behind England in terms of their processes and so on. Um I don’t remember, we didn’t have a social worker. Um I was almost, they were strongly encouraging me to have an abortion when I felt when I fell pregnant at the age of 14. There was a clinical psychologist that sent me home with a a doll uh to look after for the weekend to convince me that having a baby was challenging. Um didn’t work, obviously, because a doll was cute and I loved pushing it around in a pushchair. Um and after I, so the day of the abortion when I didn’t actually go in, that was the last of the medical involvement that I’d had, and then I didn’t go to school after that, and there was no knock at the door, there was no telephone call. Um, and I then moved at that point, I was still living with my mum, and then I moved in with this um this man, quite a long way away from where I had been with my mum, and I don’t think that anybody knew where I was. I I believe that I was missing from the system. Yeah, I think that was one of the biggest challenges is that I was completely missing. Um nobody knew where I was, what I was doing, and I was just hence I was so trapped. Yeah.

Colby: 58:55

I don’t want to finish on that note, Hailey. I I want to ask you what what what does the future hold for you and your family, do you think? And and I know one of the things in our communications that you’ve mentioned is your is the book that you’re writing.

Hayley: 59:13

The book. Yes, so I have lots of ambitions and lots of hope for the future. I’m a very hopeful person. Uh some key things that I would very much like to achieve on a professional level is to continue developing my expertise in supporting children that experience trauma. I’m still very early career, so I’ve only been qualified for three years. So I still have an awful lot to learn.

Colby: 59:38

And um I can recommend a book.

Hayley: 59:42

Please do. Is it the one I can see on the screen? Yeah, I thought you’d say that. I’m yeah, I’ll be able to. Can I have a signed copy, please?

Colby: 59:50

I need that. I didn’t need to do another edition. I need it needs to be updated. But anyway, go on. Go on.

Hayley: 59:55

If you want if you want a co author, um so yes, so I want to very much continue developing. My expertise in this area. I would very much like to write a book or several. I’ve always been passionate about writing ever since I was a little girl. That was alongside being a boss, a boss lady, I wanted to be a writer. That was that was my dream to be a writer and be a boss lady. I don’t think I’ll ever be the boss lady that I envisioned as a child, but I do believe that I can try to find that inner writer. So I’m very open on LinkedIn and within my talks around being a young parent and the impact that that has had and the journey that I’ve had to go through with my son, who is now almost 17, to repair some of the significant trauma that he experienced as well when he was very little. So part of that is writing a book proposed to title Sorry Son, which is essentially a book dedicated to him, where I reflect on my life and how I got to the point of becoming a young parent and how I didn’t know what I didn’t know, and then how I decided that I wanted to learn and do better. And obviously to get to this point where I think I am a good enough parent, um, but essentially apologizing for some of the mistakes that I made. A lot of people, when I tell them this, they go, Oh, that sounds really depressing. Whereas actually it’s meant to be really hopeful. And one of my biggest um messages is to parents, you know, say sorry, we all mess up sometimes. Let’s have more informal conversations. Yes, absolutely say sorry to your children, recognise the mistakes that you made, acknowledge them, and take accountability and grow. And that’s what I’ve done. And it’s you know, it’s working okay. It’s I’m not saying everything’s perfect because it isn’t. So that’s that’s one bit, you know, pizza. That’s a project that I’m currently working on. Um, it’s just taking my time to write it because it is obviously very emotive and it’s it’s meant to be for my son with then the wider impact for parents and professionals, and that’s kind of secondary impact.

Colby: 1:01:59

What does he think of that? Does he know?

Hayley: 1:02:03

He does know, yes, and I do talk about my son quite a lot, and he he knows that I do, and he’s he I have his permission. Um, hence I start. I I actually waited um until I started using LinkedIn and talking more publicly about my experience because I was very mindful of him because he’s part of our you know, our story. This is our story, it’s not mine, it’s ours. Um, I feel very privileged to have a son that is as passionate as I am about helping people. And he often says to me, Mum, I love that you want to help people not go through some of the stuff we’ve been through. And if our story can do that, then yes, let’s do it. And he has asked me if he could do some public speaking with me, um, you know, together to share our story in the future. I still feel that he’s a little bit young. I want him to, you know, become an adult and kind of find himself more before I um potentially invite him to do that because I don’t want him to look back and regret doing it. Uh so yeah, very, very wonderful son, and I’m very excited to see what his future is. Um and then outside of that, so I want to write a book, I want to continue developing my practice. I’d also very much like to lecture. Um, I’m very passionate about teaching, I love sharing knowledge, I love talking, as it’s probably quite obvious from this. And when you put me in front of a group of people to talk, that’s when I feel potentially the most authentic. Um, I could just, oh, it it brings me so much joy, and I I take a lot of joy from helping other people work towards their goals. Um it it I struggle to explain how it makes me feel. And the idea of working with adults, especially um young adults, and supporting them achieve their goals, work towards their um careers, that that fills me with a lot of joy. So that’s something I’d like to work towards as well. Um, and it kind of links I’m a clinical supervisor at work, and that’s one of my favourite parts of the job is is supporting my supervisees to you know make progress and to reflect on the work that they’re doing. So I keep my eye out definitely for educational psychology lecturing positions or guest lecturing positions. Uh nothing’s come up yet that would work for me, but here’s hoping.

Colby: 1:04:17

Maybe, maybe, maybe the right person will listen to this podcast or um who knows?

Hayley: 1:04:23

That would be wonderful.

Colby: 1:04:25

Heidi, it’s been fantastic to have you on. Um it’s been, I think, a really uplifting conversation. Um, notwithstanding um yeah, that there uh were chat significant challenges challenges acknowledged. Um but thank you, yeah, thank you for um allowing me to this opportunity to have a chat with you for the for the podcast.

Hayley: 1:04:51

Well, it’s been a pleasure. Thank you so much, and I really hope that uh for those listening, they can take that take that hope and the inspiration that things can get better. That’s a lot of hard work, but things absolutely can get better. So thank you for having me uh for sharing my story. I really appreciate it.

Building Trauma Informed Schools – A podcast interview with Megan Corcoran

How supporting adults creates the safety children need to learn, belong, and heal

Belonging sits at the heart of healing, and this conversation explores how schools can become places where children recover, learn, and feel seen—without asking teachers to be therapists. The core idea is simple: when adults in education and youth services feel supported, regulated, and connected, they create the conditions that allow young people to build trust and thrive. Megan Corcoran draws on nearly two decades in alternative education and leadership to show why adult wellbeing is not a luxury but a necessity, especially in environments where secondary traumatic stress is common. When leaders normalise vulnerability and model practical strategies—naming stress, regulating, seeking peer support—they reduce stigma and make it safe for teams to speak up early. That honesty strengthens consistency, and consistency builds belonging, which in turn creates the relational safety necessary for learning to stick.

The path forward blends trauma-informed principles with the realities of busy classrooms. Rather than overcomplicating practice, we begin with Tier 1, universally applied supports that help everyone: morning check-ins that tune the room, predictable routines that lower cognitive load, regulation strategies available to the whole group, and a tone of unconditional positive regard. These are not therapeutic sessions; they are ordinary, repeatable habits that send a clear message—adults are safe, fair, and present. Children may arrive each morning carrying the unknown burdens of their lives; we cannot control that. But we can control the experiences they receive before the bell goes home, day after day. Name them, greet them, notice cues early, and respond before escalation. Over time, those micro-moments add up, reorganising expectations about adults and planting seeds of security.

Leadership sets the weather. In high-stress settings, the old culture of “be tough and get on with it” isolates staff and amplifies churn. Megan describes creating communities of practice for leaders—spaces to debrief, compare notes, and build accountability. That network effect matters. When leaders show they are impacted by crises and share what regulation looks like in real time, they legitimise healthy coping and weaken perfectionism. Supervision, where available, becomes a protective factor, slowing reactivity and reinforcing ethical practice. These supports reduce professional dangerousness by addressing vicarious trauma before it distorts judgment. Policymakers often want numbers first, but retention and relational continuity are the data that matter most for children who cannot afford another goodbye.

At the coalface, a simple compass helps adults act before behaviours spiral: AURA—Accessible, Understanding, Responsive, Attuned. Be accessible by noticing who is wobbling and stepping in early. Be understanding by naming the young person’s felt experience with warmth and clarity. Be responsive by offering practical help proactively, not only when pushed. Be attuned by matching affect enough to convey empathy, then regulating toward calm so the child can co-regulate with you. None of this is exotic; it mirrors how we care for infants, and it scales when done consistently by a whole staff. Consistency is the antidote to chaos. Children who have learned to mistrust adults do not need dramatic new programs as much as they need the same steady signals, delivered by many people, across many days.

When schools hold learning and wellbeing together, the results ripple. Regulated nervous systems learn better; connected students tolerate challenge longer; excluded students re-enter community with dignity when belonging is prioritised over banishment. The wider social cost of burnout—teachers who are also parents, carers, neighbours—demands attention. A school that invests in adult wellbeing invests in public health, crime prevention, and future workforce capacity. The work is incremental and deeply human: build staff safety, strengthen leadership containment, align on simple Tier 1 practices, and let AURA guide daily interactions. Do this long enough and the culture changes. Classrooms become places where young people learn to live with themselves and with others. Healing hides in the ordinary, and belonging lights the way.

You can listen to the podcast here:

You can watch here:

About Megan:

Megan Corcoran is the founder of Wagtail Institute, where she works alongside schools, youth services, and complex settings to strengthen wellbeing and build trauma-informed communities. With nearly twenty years’ experience teaching and leading in alternative education, Megan brings both professional expertise and lived understanding to her work.

Her vision is simple but powerful: that every child has a safe and magical childhood, supported by adults who believe in their future. At Wagtail Institute, Megan partners with those adults—educators, carers, and practitioners—helping them to feel supported, heal, and thrive, so they can continue doing this important work.

https://wagtailinstitute.com/

Related Podcasts:

If you want to hear more about trauma informed practice in schools, you might also like:

Learning to Live with Yourself and Others: Insights from Therapeutic Residential Care – A podcast interview with Richard Rollinson:


Transcript of the podcast interview with Megan:

Colby: 0:00

Hello and welcome to the Secure Start podcast.

Megan: 0:04

Belonging could be the key to healing childhood trauma. This is challenging work. There are some risks to it. So let’s have some open conversations about it. And I think a real crucial part is the leaders actually just modelling. Hey, this was hard. Here’s what I’m doing about it as well. So it’s like, you know, I felt this, but I actually have some strategies in my toolkit as well. I think there’s no lonelier position sometimes than being a leader. Yeah, and that peer support becomes incredibly important when we find ourselves in a position like that. Was when an old colleague reached out to me who was also leading, but in a different setting, who reached out to me and just said, can we start grabbing coffee together and unpacking what’s going on? Um, and it was just such an incredibly helpful space talking about education in a way that supports that notion of I’m a teacher and I’m here to support human beings and they’re going to come in with their complexity. So I just think anyone who’s working with young people has the opportunity to provide therapeutic moments without being a therapist. The curriculum’s not the centre, the young people are the centre of the work that we’re doing. And lots of trauma-informed practice lines up really well with some of our tier one setup for our classroom. We don’t know what experiences these young people have had over the weekend or that morning before they come into our classroom. But we know what experiences we can give them before they leave for the day.

Colby: 1:23

Hello and welcome to the Secure Start Podcast. I’m Colby Pierce, and joining me for this episode is a fellow podcaster and trauma-informed well-being consultant. Before I introduce my guests, I’d just like to acknowledge the traditional lands of the Aboriginal people that my guest and I come from. For me, it’s the Ghana people of the Adelaide Plains. For my guest, it is the Warajari and Bunerong people of the Kurlum Nation. And I’d just like to acknowledge the continuing connection the living Aboriginal people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Megan Corcoran. Megan is the founder of Wagtail Institute, and she works alongside schools, youth services, and complex settings to strengthen well-being and build trauma-informed communities. With nearly 20 years’ experience teaching and leading in alternative education, Megan brings both professional expertise and lived understanding of her work. Her vision is simple but powerful. That every child has a safe and magical childhood, supported by adults who believe in their future. At Wagtail Institute, Megan partners with those adults, educators, carers, and practitioners, helping them to feel supported, heal, and thrive so that they continue doing this important work. Welcome, Megan.

Megan: 3:13

Thank you so much, Colby, and thank you for such a lovely introduction as well.

Colby: 3:18

You’re welcome. Um, I’m really pleased to have you on. And um I’m wondering if we could just begin if you just can uh tell us a little bit about yourself, how you um at the Wagtail Institute, perhaps your podcast as well, because we’re fellow podcasters, and uh and how you gain how you came to start all that, found all that.

Megan: 3:40

Yeah, thank you so much. Yeah, so as you mentioned, I spent quite a lot of my career working in schools. Um, so yeah, I was a good old graduate teacher quite a while ago, um, working at the Berry Street School here um in Melbourne in the southeastern suburbs. And back then when I started, um the Berry Street School was actually set up just for young people in out-of-home care. Um, so you had to actually be in out-of-home care to be a student at the school. So that was quite a complex start to teaching, that’s for sure. Um but I thought I had one of the best jobs in the world. I absolutely loved working in education and loved teaching these young people. Um, so I worked at a couple of different alternative settings as a teacher across the Melbourne area and then eventually uh moved my way into school leadership, which was never on my radar. It was never something I was thinking deeply about. Um, but it came from a bit of a values place, I guess, where um, you know, I was really passionate about supporting the young people and I loved my time in the classroom, but it was a bit of a chance, I guess, just to have a bit of a further impact and support other teachers to do the same and have those wins with the young people. Um, and so I went back to Berry Street actually to start my leadership um journey there. So I kind of came full circle and came back to the same campus and went into leadership at a pretty pivotal point for the campus too. There was a lot going on, a lot of change. They’d had a pretty rough year the previous year, so we were sort of re-establishing some safety in the campus. Um, yeah, and then I worked, yeah, worked there for a little while, and then I was an assistant principal and then worked at a really large alternative setting in leadership as well. So we had like the next school I was at, we had like 360 students enrolled, um, and all of them experiencing some sort of disadvantage and quite a few of them in out-of-home care. And um, yeah, so I got really passionate, I guess, about supporting the practitioners and the professionals in these spaces. Um, I was leading through the COVID era and really saw just how much we really needed to wrap around the adults who were supporting these young people. Um, so I got really passionate about it and I studied my masters in um in well-being science and positive psychology as well. And in that I actually explored um belonging. So I was looking at belonging being, I guess, a pivotal thing for young people that experience trauma. So I sort of was exploring the fact that belonging could be the key to healing childhood trauma. And then I got really curious because I’m like, the only way we can do that and establish places where young people belong is by having adults who are consistent in those spaces. Like we feel a sense of belonging when we know the people in that space. Um, and I was looking at all the turnover happening and all the people that were really struggling to stay in schools and youth settings and out-of-home care spaces. Um, so Wagtail really was dreamed up in that way, I guess, at looking at well, what can we do to support these adults? There’s kind of a bit of a two-pronged approach with what we do at Wagtail Institute. Um, one is enhanced trauma-informed practice so that they actually know what to do with the young people. Um, but the second is enhancing well-being for the adults as well. So we need to know how to look after ourselves, how to look after each other, and to make sure our services and systems are actually helping the adults in that space as well, so that they feel like they can stay and they can do this work with the young people. Um, so that’s really how it all began. And I’m a few years into it now and working alongside lots of amazing settings and organizations and loving every step of the way. Um, and the Wagtails podcast came came pretty early on in the journey as well. So I think I just realized that some of the best learning I ever have as a professional is when I get to sit down with people and pick their brains and just dive into really good conversations. And I thought, well, what a great way to actually share that learning with a wider platform. So just doing what you’re doing, really, Colby, is inviting people that I’d love to have a chat to, and then just having that opportunity and that privilege to share that with a wider audience and learn together through the questions we get to ask on these podcasts.

Colby: 7:47

And that that’s uh you bring up a great point, I think, is that it’s it is actually a great way for us to learn. Well, at least, yeah, I think that’s what you’re suggesting, and I feel that way too. It’s such our people that we interview are often such great resources, not only to our listeners, but but also also to ourselves. And uh yeah, it’s like like doing it’s like the best professional development you ever do in a in a way. Um, although some people may actually call it that. Um, and I I think I think your journey is an interesting one uh in the sense that what you’ve you’ve recognised is the need, if we’re going to deliver trauma-informed practice well to children and young people, we the adults need to be um supported uh as well as the children. And in actual fact, we go so far as to say that um what we want the adults to be doing with the children, we want them to experience themselves so that it kind of um transmits through them, yeah.

Megan: 9:00

Yeah, makes it so much more real too. It’s I feel like with trauma-informed practice, we sort of um as a field, it started off very much as an applied practice to other people. So it was sort of like we’ve got some traumatized young people in front of us, we need to apply this work to them. Um, but we are like developing as a field now to really understand it more as a way of being and a lens to see the world through and a way of showing up and just making sure we’re also preventing harm with anyone we’re interacting with, not just the traumatized young people.

Colby: 9:30

Yeah, yeah. And and I think you’ve also alluded to the fact that it is it it is difficult. Well, it can be difficult and confronting work. It’s not good for the children and young people that for people to come and go uh in the high volume. So I’m just wondering, what are your thoughts about the kind of the scope um of well-being challenges, uh vicarious trauma for the adults that that work in this space and what do we do about that?

Megan: 10:04

Yeah, great question. I feel like it’s an area where we’re just starting to scratch the surface. Um, like if I rewind back to when I started in the field, um, there wasn’t a lot of permission to share how we were tracking. Like we obviously cared about each other’s well-being, we’re really supportive. But if you were to put up your hand and say, I’m really struggling here, there might have been a sense that like she’s maybe not going to make it. She maybe shouldn’t be here. Like back then, that’s sort of how we approached it. And so even for me as a graduate teacher, I was sort of learning how to just suppress some of that challenge and um believe that I’d get like the language wasn’t this, but really I was learning to desensitize my reactions to what was going on around me. Um, but it comes up at some point, you know, and it’s something to be aware of. So I feel like we’re really just starting to scratch the surface, and there’s starting to be, you know, a lot more research happening around secondary traumatic stress, um, you know, and looking at what’s actually happening, what does that look like, what does that feel like? And there is starting to be some really good research around what we can actually do about it as well. So I feel like just stage one really is having permission to name that and be okay that it is actually a risk factor in our field. And if we’re more comfortable in naming it and talking about it and sharing that challenge, um, we’re actually starting at that awareness level, which is where we need to begin. Like if we go into it blindly and just think, you know, you’ve got to be pretty tough to do this work, well, we’re not really helping the young people to have those consistent adults because we need to acknowledge this is challenging work. There are some risks to it. So let’s have some open conversations about it. Let’s be aware of how it may impact us. Let’s track some of those emotions and those sensations that we might get throughout the workday when we are confronted with some of the challenges. Um, and like that’s just really step one is just I know it’s I know it exists and I’m aware of it. Um but there’s so much more we can be doing as well around just peer support, like making sure we’ve got really good wraparound with each other at work. Um, yeah, and just like sort of implementing the trauma-informed principles at the adult level as well. So making sure we’re actually working in trauma-informed ways. So far, if there’s any leaders listening, it’s like, well, what do we do for the young people when we know they’re stressed and we know they’re impacted by trauma? We can translate that absolutely up to the adult level and work in ways where we acknowledge there is stress. We acknowledge that there may be some behaviors from the colleagues that we’re supporting that might be in fight or flight mode, but it just looks a little bit different at the adult level as well. Just making sure we’re putting in supports where people feel really safe, where we’ve got really trusting relationships, um, you know, all of those like really good practices, and that we are actually like working on regulation as well. So just knowing I am stressed, going to do something to regulate, then I’m gonna go back in and support the young people again. Very long-winded answer there.

Colby: 12:52

Well, no, uh no, I think it it’s a good answer. And it I found myself thinking as you were talking about what you’re what the reaction might be when you go into a complex environment like a school or or um you know residential uh care provider for for children. Um you go in and say, Don’t worry, don’t worry about what’s hap what happened to the kids. Tell me what’s happening for you in the first instance. I I don’t know if you if they’re the words that you use, but I I wonder about the re some of the reactions that you may uh get to the adults, I guess expecting to be told what to do with the kids and perhaps not so much expecting to have to talk about their own experience of the work.

Megan: 13:44

Yeah, absolutely. And a key part of that, I think, is um the leaders modeling that as well, because we don’t want to be the new person who comes in and has to be vulnerable in front of our peers straight away, but we need to see it’s actually part of the culture and part of the fabric of the way of working in this space as well. Um, and so the permission sort of comes when we see others doing that too. And I think a real crucial part is the leaders actually just modeling, hey, this was hard. Here’s what I’m doing about it as well. So it’s like, you know, I felt this, but I actually have some strategies in my toolkit as well. And that is something I’m saying from I think neglecting to do that when I was in leadership as well. I’ll never forget a day where I had um, you know, there was a bit of a some sort of crisis and we had a debrief. And afterwards, one of the teachers came to me and she said, How are you okay with everything that happens here? Like you never look like you’re impacted by it. And I was thinking, well, I’m doing a huge disservice to the team if I’m not actually expressing how I feel and modeling what I’m doing about it as well. Um, because they don’t need a robotic leader. Um, like, you know, well, I had great strategies in my toolkit, and they don’t need a leader breaking down every day something happens, but they need to hear that there is permission to talk about it and that we all feel the impact in some way. Um, no matter how experienced we are, you know, we’re we’re supporting young people who it’s their life and something big may happen. And it actually upsets us when we see a young person in crisis, and it’s okay to be upset by it, but it’s also really good to have some strategies to nurture ourselves and to look after ourselves after moments like that.

Colby: 15:12

How can it not be upsetting? I I think it was something that uh dawned on me very early in my career that um the way to desensitization in a sense, if it if it if it stops bothering you, then you need to stop doing the work, really. Um but I think you but so if you kind of practice with heart, you need you need to be able to not lock all those experiences away, but have uh opportunities to discuss them, to be held in mind by a leader at who walks the walk and talks the talk. I think I got that right. Yeah, but you you you need uh you need we talk we’ve talked in previous podcasts on on the Secure Start Podcast about the role of leaders in containment. And maybe we’ll talk a bit more about containment in a bit, but um you uh you’ve really I think hit the nail on the head in relation to leadership, the the the important role that leadership play. And um again that that’s a theme that’s come through um uh many times, and it includes um the importance of leaders having their own person or uh to to go and talk to about um they about their own experience of the work. Yeah. I wonder if that is that kind of something that you get yours get involved in as well in terms of just being that sounding board and that person who holds space for leaders.

Megan: 16:47

Yeah, it’s a really interesting area. I think there’s no lonelier position sometimes than being a leader.

Colby: 16:53

Yes.

Megan: 16:53

Yeah, and that peer support becomes incredibly important when we find ourselves in a position like that. Um, and something I found really helpful, um, which, you know, a couple of years into my leadership journey was when an old colleague reached out to me who was also leading, but in a different setting, who reached out to me and just said, can we start grabbing coffee together and unpacking what’s going on? Um and it was just such an incredibly helpful space because it was like, here’s that peer support that we all need where we have similar experiences, we can validate each other, um, and we don’t feel so alone in the journey. And then from that, we actually developed a community of practice. So we now host, and it’s now five, six years into that community of practice, um, where it’s a space for leaders to just come together four times a year, meet each other, learn from each other, hold space, you know, connect, share details, stay in touch if they want to as well. Um, so this work becomes incredibly important, I think, is just that idea that we need to just have someone to validate and listen to us. Um, and if we’re feeling isolated or we’re feeling like we’re in a space where, you know, maybe we don’t have that peer-level support, supervision is incredibly helpful. Like if we can get good supervision set up, cannot stress enough how important that is.

Colby: 18:09

Yeah, one of my one of my past guests, Lynn Payton, she’s a leadership consultant in Northern Ireland, she she made the comment that leaders leaders can’t debrief, probably butchering it a little bit, but the the general point she was making is that is that because of their role in an organization, the leader can’t uh have this mentoring relationship or this debriefing relationship with someone who is junior to them in the organisation, you know, because ultimately that you that person’s gonna be um self-censoring what they see and observe and acknowledge in the leader. Um, and so yeah, I’m really uh interested to hear about this community that of leaders that um that you set up and I and again um very much consistent um with with with what’s been talked about more in the I guess the social care and child protection organizations specifically uh on this podcast.

Megan: 19:17

Well, yeah, the the um the community of practice we have is um for leaders in alternative education. Um so it’s for any leader who middle leader, you know, executive leader, working in a school with young people impacted by trauma. Um so that’s the key um, I guess, thing that they have in common. And yeah, over the years it’s it’s growing, it it takes different shape. It originally was going to be all in person um around Melbourne, so it was kind of an invitation for anyone in Melbourne. Um then, you know, good old COVID teaches you to do things in different ways. So we ended up in those lockdown years doing it online, and that meant people from regional Victoria started joining, we had people from Tasmania join. We had someone move to the Northern Territory during that time and stay in it. So now we do a hybrid thing where we go, all right, there’s need for in-person, and we still host those, and it that the whole community is welcome, but obviously it’s hard. Um, but we will do three online a year just to make sure that that that can still be available to everyone.

Colby: 20:18

Yeah, that’s fantastic. And that’s that’s one of the the great things that has emerged out of those COVID years is that we were we we we had to trust in technology and and the worth of still being able to connect over this. Yeah, yeah. When you talk about it, it reminds me in in the residential child care space, therapeutic residential child care space in the UK, they have a uh an entity called the Community of Communities. Now the the community of communities uh these are therapeutic communities, um and they do a um they do a lot of things uh about which I’m not uh an expert. Um I’ve just had some conversations. But but one of the one of the good things, I guess, that arises out of that is not just the opportunity to um support each other, but also there’s a there’s a there’s almost like an accountability um aspect of that experience that everyone keeps everyone else kind of on the on the right track, so to speak, in in those circumstances. Um because that they are vulnerable children and young people that we’re talking about, and uh the old concept of professional dangerousness arises where where people are you know experiencing their own vicarious trauma and then they can it can has a possibility of leading people into pref professional dangerousness. Um so I think a a community of communities as with the community of leaders that you’re talking about is actually a really ethical uh space. Um, yeah.

Megan: 22:09

And it’s an important point you raise as well, because if you think about it, the cultures of these workplaces for so long have been about that idea that it is hard work, but you need to just be tough and come and do it. And what we’re kind of talking about here is breaking that mold. And that takes time and that takes a bit of courage as well to put up our hand and say, hey, I’m actually finding this really challenging, or I’ve had a I’ve had a reaction to what happened yesterday. Um, whereas, you know, in the past it’s been a bit of a like, you know, something happened, like, you know, you’re tough, you can handle it, come back in the next day, we’re all okay. And we’re just trying to shake it off and pretend we’re all okay. But as you said, it’s that level of accountability and just keeping an eye on each other and making sure we are okay and that there is permission to go, you know what, it’s okay to have support, it’s okay to raise a challenge, um, and you don’t need to like we can break down that culture together of that tough come in and be tough and just you know shake it off in this industry.

Colby: 23:02

You’ve got to be pretty tough in this area. Um, the other the benefit, one of the benefits that we that it would be good if there’s not already to have really good stats that demonstrate this, um, because policymakers just love numbers. Um But I would imagine that uh staff retention um would be a a really uh um achievable outcome when you when you start from a place of supporting staff. It sounds counterintuitive, doesn’t it? Really? You’ve got vulnerable children, children in need, and the first thing you do is you is your is your work with the staff.

Megan: 23:45

I know it sounds like it’s counterintuitive, but it’s oh not this is the thing. Like, how can we show up and do this work as well as we can if we’re not coming from a place of strength and feeling well and having good processes in place? Um, but this is the hard thing of my work, Colby, I think a lot of the time is I feel like I’m trying to sell it to people and be like, you know, this is why you need this. Um and it feels a little bit crazy sometimes where you know I’ll meet with people and they’ll go, we don’t actually have funding for that. We need to put the funding into the kids. I’m thinking, well, if you’re having a revolving door of staff walking out, you know, that funding is just, yeah, you’re being yeah, you’re spending it on recruiting and hiring and you know, starting from scratch over and over.

Colby: 24:26

So yeah, it it probably and and you perhaps I guess do it, it it needs there to be some clear definable outcomes that you’re looking for with with um intervening at the staff level first or even at the leadership level first. I’ve got I’ve got a I’ve got a theory about this. Well, I it’s I mean all of my theories are based on experience, including the experience of others, myself, and things that I’ve read. So I wonder if anything is truly my theory. But one of the things that I’m aware of from the literature, um relevant literature uh on thinking is that we are um we’re problem solvers. We’re really good at identifying problems and and then trying to we’re very good at identifying the problems, but we’re you know, and then trying to come up with a solution. Now the solution may not always be um successful, but but we do we do notice problems. We’ve adapted in that way. Um and we’re not so good at noticing the things that go well correspondingly. We focus a lot on problems and fixing problems, and we don’t focus so in any kind of endeavor where you’re trying to achieve an outcome, people need to know what that outcome looks like, or else they won’t see it. You know, I’ll just see I’ll just see the problems that persist.

Megan: 25:59

Um, so I think it’s I think to add to add to that as well, if you look at the nature of this work when we support trauma-impacted young people, um, it’s a little bit crisis-driven, if we’re honest, you know, and so we become very reactive. And so we look for a problem, we solve that problem in the moment, and then our like it’s almost like we’re addicted to that fight or flight adrenaline as an industry where it’s like problem, problem, problem, you know, reacting, solving, and we’re not so good, if we’re honest, at slowing down and looking at strategic work and looking at the long-term impact of some, you know, some implementation of different things. Like, I know we are definitely in a better place than we used to be, and there’s lots of good work happening in this space. Um, but we can get a little bit addicted to the reactivity, and our decision making is sometimes pretty quick. Um, yeah, and I’ve seen that from a lot of leaders in this space as well, where you know, they’ll be like, all right, we need to implement this change and we’re doing it tomorrow. And it’s like, how about we slow down and look at you know what outcome we’re trying to do and how we’re going to measure that?

Colby: 27:03

Yeah, and ultimately trauma traumatised organizations uh are not good at um responding therapeutically to traumatised children. Yeah. But yeah, I can see what you mean about it’s it’s almost like it’s a sales, a sales job to to, I mean, leadership, leadership is the I guess in schools is the target, primary target. Um because leaders, yeah, set the tone of the of the school, as you say. Um have you worked out what works with the cell job that you’re prepared to share?

Megan: 27:39

To be honest, I’m not I’m definitely not a sales um motivated person when it comes to business, but I think ultimately um it’s just like just being out in the field and just talking to the people and sharing and having case studies, and like that’s that’s my approach, really, is like if I can share things that are helpful to people, whether it’s an article, a blog, a podcast, uh a little idea that’s worked in a school, um, that’s my approach. So it’s not very sales for sales focused. Um, but you know, if someone finds something helpful, then they’re more likely to think about well, how can we do this on a bigger scale?

Colby: 28:13

Absolutely. Yeah, and I think yeah, being a resource to school leadership um is a great place to start. Yeah.

Megan: 28:20

Yeah, yeah.

Colby: 28:21

Which is a nice we can I can segue a little bit away from that into what what do you think is the role of schools in helping children recover from early adversity, family trauma?

Megan: 28:35

It’s such a good question. And I find that this is a really interesting part of the work. Um, and I’m gonna start by saying I feel like a lot of empathy for teachers at the moment. Um, there’s so much different discourse around what a school does and what the role of a teacher is. And I think we haven’t started from the right place around what it what is the work, you know. When we look at being a teacher and coming into a classroom and supporting a group of young people and often a very large group of young people at one given time, we’re we’re supporting human beings, and those human beings are coming in with all of their complexities. Um, and I think initially what we should have been doing is actually thinking about talking about education in a way that supports that notion of I’m a teacher and I’m here to support human beings and they’re gonna come in with their complexity. Um, so yes, teachers want to teach their curriculum and they they absolutely want to execute those amazing lesson plans, and that’s what they’ve signed up for. Um, but I just think we’re doing a disservice in talking about education as solely that when we look at the complexity of human beings that come into classrooms. So I want to say that teachers do not have to be therapists, and it’s not about adding therapy training to a teacher’s workload. Absolutely not. Um, but I think it’s just about learning ways that we can work in a trauma informed way while we deliver that education. And I just wish that that was part of um. You know, pre-service teacher degrees and training is just a bit more knowledge around trauma-informed practice. Um, and then that way we would come in understanding why children might be behaving in particular ways in our classroom. So for some young people, school might be the safest place. It might be the place where they come in and they actually feel seen and heard and they feel loved by the teachers at the school. And so teachers can be doing life-changing work without even being 100% aware of that notion as well. So I just think anyone who’s working with young people has the opportunity to provide therapeutic moments without being a therapist. And so I just think if we all can put that hat on and just remember, young people are at the center of the work that we’re doing. The curriculum’s not the center, the young people are the center of the work that we’re doing. Um, yeah, and I just feel for teachers, I just really wish, you know, we spoke about it in ways where they understand that complexity before they sign up.

Colby: 30:56

It’s it’s kind of like in my in my uh field, the psychology of individual differences. So it’s that tension between um this is what we know about everyone, and this is what we know. So, you know, we could apply these general theorems or you know, uh this general knowledge to everyone. Um, but perhaps perhaps the the best of those statements is that everyone’s an individual. We need to tailor and adapt and and yeah, I mean it’s it’s what I think what you’re what you’re getting at, um, or what I’m hearing you’re getting at is that um early on it’s important to not only think about what you want to deliver, but just to think about the role. Think about the the role that you put you’re playing uh in the in the lives of the of the children and think about their experiences and how best to um adapt for each child. And uh I feel sorry for teachers too, because I could just imagine if I came in as a psychologist into a school and said, Well, you’ve got to adapt for each individual child, they would say we have 30 children in our classroom and half of them are experiencing this and other yeah, and so you know, and um that’s the thing as well.

Megan: 32:23

Like I feel like we don’t have to get overly complex about it. Like when we look at some trauma-informed practices, we can actually look at what’s called in education, like multi-tiered systems of support. And when we at tier one, that’s universally what we want to do for the entire class. So like we don’t have to make adjustments in tier one. Tier one’s what we provide for everyone. And lots of trauma-informed practice lines up really well with some of our tier one setup for our classroom. So things like having a circle time in the morning and having a chance to actually engage with everyone and see how they’re feeling, do a pulse check, regulation strategies for the entire class, just using unconditional positive regard in how we, you know, respond to behaviors that are coming up, clear expectations, predictable routines, like lots of these things will actually just support all of the young people in our class without overcomplicating it and going 50% of my students need this and 50% need that. Like if we can just get some of those basics right, we’re gonna see some change happen in classrooms as well.

Colby: 33:22

How did what’s the response you get to that?

Megan: 33:25

Well, to be honest, this is actually where I think I do get a lot of positive response from teachers because they are incredibly overwhelmed when they think about I need to do trauma-informed practice and curriculum and this and that. Whereas when I get a chance to actually map it with them and go, let’s map these tier one things that you can do for your entire class, like it’s almost like a sigh of relief of going, oh my gosh, I’m actually so relieved to hear there’s some things I can do just in my daily practice without getting too individualized and overwhelmed.

Colby: 33:54

Do you think it matters who delivers that message? Um, so I’ll give you two examples. You delivering that message, or me as a clinical psychologist with 30 years experience working with these children, developing that uh delivering that message. Do you think it makes a difference?

Megan: 34:13

It can for sure. I think because I’ve walked the classroom experience that sometimes it lands because of that. Um, but I I’m just imagining the power of us delivering that message together, Colby. That would that would be so impactful.

Colby: 34:28

I dare say, um, I always say when I’m when I’m working at school, and just just just to let you know that I’ve written a program for schools. I have I have rolled it out here. It is rolled out, it’s not rolled out widely here. In fact, um when I applied as part of this SA government’s um, they had a scheme to deliver trauma-informed uh practice across schools. Um I’m I’m I’m happy to put my hand up and say that I I didn’t win the tender. I wasn’t a successful tenderer um for that, which um I think there’s a bit of a story in relation to that. But net nevertheless, I have still worked with schools um a lot over the past 30 years, um, less so these days because of that initiative. But but I have a program that is rolled out in schools in Ireland.

Megan: 35:23

Amazing!

Colby: 35:24

Yeah, it’s like but you know, an artist is never known in their hometown.

Megan: 35:30

I find it’s quite funny. Australia’s funny like this, actually. Like I I agree, like there’s sometimes where I’ve seen some um some colleagues who’ve been really successful in the UK, yeah, um, but they’re Australian-based, and then they, you know, there’s certain networks they try and get on in Australia, and it’s like nut, but the UK said yes. And I think, yeah, there’s just different processes and approaches, I think, to to yeah, how we go about it in Australia. We’re very very red tape over here.

Colby: 35:56

I yeah, and also though, I think I just think that whatever’s exotic, you you know, we’re drawn to what’s exotic. So I I I can’t I I feel conflicted when I hear that someone is coming from overseas and they’re rolling out something in my local jurisdiction that I could do, I’m conflicted because I’d like to be doing it in my own local jurisdiction. One, but I also know if I went to their jurisdiction, they would probably find me more attractive in a sense, in an exotic, you know, from overseas sense than than that person that’s come to my jurisdiction. And certainly I find that in Ireland and the UK, and especially in Ireland, um, you know, some of the most validating work I’ve done has been the overseas work because yeah, I think there’s that that bit that goes through it. Anyway, I think I think we digress. What I was going to say is also like I think it’s really important to just ignore. I think part of what’s helpful for someone like me to engage uh teaching staff in a school is to first acknowledge the limitations of my experience. So I’ll I’ll often say, look, I I’m not a teacher, I didn’t train as a teacher, I have never, it’s not true that I’ve never ever taught a class in a school, because I have. I’ve been invited into my my son’s school to in their psychology, year 11 psychology, but for a little bit. But basically, I’ve never taught I’ve never taught in a school, I’ve never worked in a school. That’s also not quite true. But anyway, my point is I’ve I’m not, I haven’t lived and breathed what you have.

Megan: 37:42

Yeah, but you you bring up extra knowledge as well, though, that like that’s the thing. So we can learn from so many different people from so many different angles as well. Um, and I’m sure there’ll be teachers sitting in your training that will like that light bulb moments will be taken. And as long as like part of the message or just one practice is taken, then you’ve made a big difference as well.

Colby: 38:01

Yeah, so well, thank you for saying that. What I what I do say is that I know the children very well.

Megan: 38:07

Yeah, absolutely.

Colby: 38:08

Because I’ve been working with them therapeutically for 30 years, yeah. That’s my primary work, and um yeah, and but I still, you know, it’s still I guess we all would get the people that we meaningfully engage, and then there’s the ones that um yeah, that it it would be harder to achieve that.

Megan: 38:28

Yeah. Well, I’m curious, Colby. What’s your main message to teachers? If you can like I’m I’m now firing questions back to you, but I’m just curious what’s this is my podcast. But what’s your main message if you can sum it up like briefly to teachers, you know?

Colby: 38:43

I thank you, because um I love to talk on my own podcast. Um it’s interesting. I what you said about um you’re always you’re already doing things that will help, it really resonates with me, and really I’m a I often say I’m a simple man with a simple message. My I think that um change changing your approach. So if I’m talking to foster parents or kinship carers or or residential childcare workers or social workers, you know, any of those audiences that I might speak to, teachers, it’s very hard for them to change their habitual approaches to the work. And in fact, their habitual approaches to relationship and relational connection and how we how people approach their roles. And in action, there’s a there’s a statistical phenomenon called regression to the mean, and I sometimes talk about it in this term, which is which basically means that people you can get some people to mobilize a bit of extra effort to change a behavior. The most likely outcome, though, in any behaviour change process is that people will end up back to where they started slowly, they’ll make a change and then they’ll slowly tail back to where they started. And so the message of that for me has always been well, you’ve got to work with where people start. What do they already know and do that helps? So my message uh can be summed up in the acron several acronyms, but the one that people seem to like the most at the moment is aura, where I’m not talking about aura in a well, it is a metaphysical sense, but not the new age sense. That an aura is is def is defined as the felt quality, uh, the person’s experience, one person’s experience of another person or a place, how it how it feels to them. And it it’s also really I I actually came, sorry, now I’m on the I feel like I’m on the Wagtail podcast, but um I came up with this. I was laying in bed one morning and I was just thinking about the concepts that I routinely think about in this space, and and and it dawned on me that you could put them under this aura acronym. Accessible, understanding, responsive, and attuned. Um paying attention to children, teachers do that. Yeah. They know and part of being accessible is noticing or anticipating that a child may be having difficulty and getting in before the child does anything to um to secure attention or get out of what they’re doing. Uh, understanding means just you know acknowledging the child’s experience in our words, in our actions, and in our expressed emotions, our actions, responsiveness, it can be um uh turning our mind to what a child needs from us at this time and just and and offering it proactively. With children and young people who are recovering from a tough start to life, proactive is much better than reactive if because because they feel often feel like they have to control and regulate adults. Your cut through that is that you do things proactively so that they have a different experience. So it’s not you only did that because I did something to make you make it so, rather, it’s um oh, you noticed that I needed that from you. And the last one uh the A in aura is attuned, which is about empathic acknowledgement, really. Just you know, not don’t try and um present an entirely different uh affective presentation to that of the child. The reality is we all have instinctive empathy, well, just about all of us do. Um and so when if a child’s upset, we’re likely to be upset. If a child is happy, we’re like to be we’re likely to be happy. We don’t have to suppress our emotions. What we do though is we we show a bit and then we regulate back to a karma space, and children will follow that. So the that that is a very and these are all very natural parts of of um relationship building and caregiving, being accessible, being understanding and not uh responding and being attuned. We all do it. We do it we do it when the kids are younger, especially we do it for babies. Yeah, and then as babies grow up, they go we say use your words, yeah, and we start to we we we start to be less proactive and more reactive, and it’s part of just socializing our children in the ways of the world. But traumatized children, hate using that term, but children have experienced trauma in the home, their uh their their uh development is start often start way back. Or they’ve got this kind of Frankenstein development in a sense where there’s all these holes in it. You know, they they’ve never that for example, they’ve never had um consistently enough, often enough, the experience of being in the mind of an adult. You know, that they’ve never had um the experience that adults come when needed, that you can tolerate being separated from them because you know that they exist and that they will come when needed. There’s all sorts of ways in which early family trauma and neglect is part of that, impact development, and so they end up with this kind of weird hybrid level development that I think just start at the beginning basics, which is I think consistent with what you’re saying. Start at the basics, yeah, and progress and see how you go from there. And I I think you get along, you go a long way, easier for the staff, and the kids are less reactive to it because it’s all it children who go all children have experienced some level of care, they haven’t been raised by dogs or whatever. Well, you know, that maybe um dogs make I don’t dogs don’t make good parents for children, they make good parents for dogs, but and good companions, but not necessarily parents. Yeah, that’s right. So I I mean, if you start at the basics, they’re not unfamiliar to children.

Megan: 45:28

Yeah, yeah.

Colby: 45:30

If they’re unfamiliar, if someone tell comes in and says you’ve got to do this suite of really, you know, newfangled, sophisticated things, one teachers or f teachers, foster parents, kinship care, anyone will find it hard to implement and sustain over time. And the problem with it not sustaining over time is inconsistency. Inconsistency just rolls the kids up.

Megan: 45:54

Yeah.

Colby: 45:54

So if you start doing something, then you give it up, they’ll they they don’t know what to expect of you. The other thing is that the kids don’t like change, they’re reactive to it. So the teachers go, that this idiot Colby Pierce, he told me to do this, and then we, you know, and then we had to evacuate the classroom as you know when chairs started flying and whatever, it’s just too much. It’s too much. So dose is important. Okay. So maybe we should release this podcast under both Wagtail and Secure Start.

Megan: 46:32

Brilliant answer though. And I like a lot of what you were sharing, like I often say to teachers is um we don’t know what experiences these young people have had over the weekend or that morning before they come into our classroom. But we know what experiences we can give them before they leave for the day. And if we do that every single day, so if we’re just having a couple of positive interactions, we’re saying their name, we’re greeting them in the morning, where you know, we’re pretty consistent in the way we’re supporting them when they’re having a challenge. We’re actually helping to send those messages to them that adults can be safe. Because here’s an adult doing it five days a week, week after week. And over the course of a year, you’ve actually sent some pretty strong messages to that young person that’s going to change their perspective and their experience of adults.

Colby: 47:16

And I think, yes, uh, look, there’s there’s so much going through my mind, and I don’t want to go off onto a long, uh, a long answer, but um I recently had um Ben Perks on the podcast. Now he’s the global head of policy and advocacy and child protection at UNICEF. And he he’s written uh his book is fantastic. It’s just a cracking read. I love it. And but one of the things he he grew up in children, he was relinquished by his parent or parents and grew up in children’s homes in pretty kind of the it sound without going into a lot of detail, it sounds like you know, some of the worst experiences of being in children’s homes that young people can have. And he’s got a you know, he’s got a a massive global role now in UNICEF. Yeah, he’s he’s had a spectacular career from kind of like children’s home, young offender, delinquent kind of uh thing to to here. And anyway, the the the punchline in this story is it started with a teacher. And and and I I think it star it it does start with one adult who just stops and um thinks thinks about this child, holds space for them, keeps them in mind, responds to them proactively. And now and if you can get a whole school focused on this is how we’re going to be with any child we interact with in the school, simple basic things, acknowledging, empathic acknowledgement of their experience, uh responding to their needs proactively before they have to ask. That that that has great power and and you need it because often parental in child protection out of home care, too often um the relationship with birth family is is fra which is fractured is not repaired.

Megan: 49:24

Yeah.

Colby: 49:25

So you need lots of good relational experience for young people to compensate.

Megan: 49:33

Yeah, I heard someone refer to it actually as needing a like a patchwork quilt where we’re all adding a patch to the quilt. And that that’s what a young person who’s had a fractured home life and has lost that sense of the birth family. It’s a patchwork quilt approach where they need multiple people adding to it.

Colby: 49:51

Yeah, yeah. You’ve said a little bit about what you recommend. I’ve I’ve said a lot, too much. Some people will say, we come on and listen to this podcast, Colby, to listen to your guests, not to you. Uh, I know so I can already anticipate one particular person who uh uh regularly I regularly speak to about this podcast, who’s gonna say, Colby, won’t you just, you know, not but you did ask the question.

Megan: 50:17

I did ask the question.

Colby: 50:19

Yeah. Do you is there I wonder if there’s anything else that you think it would be important to say in the as part of this conversation about how we make schools places of healing as well as learning?

Megan: 50:33

Yeah, it’s such an interesting one. I feel like the education system likes to do a bit of a pendulum kind of swing where we focus on one thing and then something else. Um, and I feel like about 10-15 years ago, we’re getting really good at going well-being’s really important, and now we’re pendulum swimming back the other way and going, let’s do rote learning again, and science of learning is the main focus. And it’s like they both coexist, they both have to be there. Um, so I think just giving teachers a chance to hold both, and the priorities don’t have to keep swinging from one to the other. But the most important thing I think I will say is we need to change the discourse around teacher well-being to start, and here we go again about it. But ultimately, it’s hard work, like teachers are, you know, it’s a challenging job. And here we are talking about trauma-impacted young people coming into their classrooms as well. And so I think we actually need to be proactive around thinking about teacher well-being. And there was some research that came out, I think it was in May, from um Adam Fraser and a couple of other people at Deacon around secondary traumatic stress being really high in educators. Um, and so, you know, like we need to acknowledge that and say this is real, this is part of what teachers are facing. So let’s plan for that. Let’s not just assume that that’s not going to happen to the teachers in our school. The stats are showing it’s happening to the teachers in your school. Um, so let’s like acknowledge that that’s a real thing and plan for that. And let’s actually look at how the industry could have more effective debriefing, more effective, you know, peer support circles, like we’ve spoken about. Um, you know, supervision would be a dream for educators. And but I don’t want to plant seeds that can’t be watered or grown in any way. But I know principals, some principals have access to that, and some alternative schools have been implementing supervision. So just making sure we’re actually putting supports in place and then we’re training teachers effectively to actually navigate trauma-informed practice in their classrooms, they’re going to feel a lot better for it. So I think that that’s the starting point, really.

Colby: 52:33

Yeah, it’s hard, it’s hard to get across that uh kind of like a primary prevention method uh message, isn’t it? Where, you know, so one thing, you know, there’s a number of things that came up in in what you were saying, but one thing is that if if let’s say if you want to focus on learning outcomes, you need to acknowledge that children learn best when their central nervous system is regulated and they learn best from people that they feel connect relational connection to. Correct. And so some children some children resist relational connection, and uh so we need to find ways to connect with them. And and I also so that’s you know, with learning outcomes, I also want just wonder about the the cost to society of teacher burnout. And even if not teacher burnout, see again I come back to Ben Perks and his book, and he t he tells lots of stories about parents and and children, some of which are factual and others are um uh fictional, but but making a point. But you one of the kind of things that gives you chills when you think about it is you’ve got a teacher who’s burnt out at work but is a parent themselves. Like that’s it, there’s social costs in all of these things, and they don’t necessarily uh fall nice and neatly into all the buckets that that that you know that the government has, and this is the education bucket, and but if you if you burn out teachers or you know, or burn out child protection workers notwithstanding the their their best uh endeavors, you you create a scenario where they’re not at their best in all walks of their life.

Megan: 54:29

Yeah, yeah. And this is what we ignore sometimes too, is just like how trauma is actually we’re very interconnected. And like the way our systems and our society is structured and set up is actually, you know, perpetrating trauma into our society as well. And we have parents who are quite isolated while they’re trying to parent because our structure of society is all this independence and you know, managing the full-time job and then managing the household at the end of the day. And you know, people are actually, yeah, quite isolated a lot of the time too.

Colby: 55:05

Yeah. Only we can change the world.

Megan: 55:10

I know, but we can bit by bit, we can change, you know, maybe just the experience for one child at a time, and that’s changing their world at least.

Colby: 55:18

Well, this is um well, a point that I would make further to that is that if you can change that child’s world, you can you you have uh there’s a strong possibility that you’ll change the the the life and experiences of a life partner, of their children, and of their grandchildren. So that it by intervening there’s that there’s a social capital. I had an earlier guest who was very interested in social capital, uh, Graham Carrige, um, another good podcast to listen to. But he, yeah, the what came out for me out of that conversation was just that that ongo, you know, that ongoing benefit to society. And then on the flip side is that if you don’t if we don’t do anything about this. I was only thinking about it this morning, actually, that with child protection systems is that each child who comes in to child and and and grows up in in child protection system in a child protection system and out of home care system. How many child and and if nothing therapeutic, if they’re if their life course is not um changed and you we’ve got that intra intra intergenerational transmission, that it’s a big problem. Then child protection will never shrink as a problem because they’ll have uh multiple children, likely they’ve all gonna have similar histories, and it and it just it’s like a snowball, it just gets bigger and bigger. And I do, I personally do think that school it’s been very difficult for me over the years at times to to get the message across, but school is is after the home environment is is is the place where children get the biggest dose of relational connection, not just with teachers but with other kids as well. The the original notion of the takes a village included the children in it. We’ve kind of uh truncated a bit to say a village of adults, but it was a village in the true sense with with children as well, and that’s got implications, I think, for you talked about belonging earlier. Um, it’s got implications in terms of how we manage children’s behaviour, you know, what are the consequences and how do we foster belonging in a system that excludes children for misbehaviour?

Megan: 57:53

Yep, absolutely. That’s exactly why I dived into that area in my masters, really. Wanted to prove a bit of a point that, yeah, just that sense of belonging can be a life changer. And it’s the same when we look at out-of-home care as well, when young people are moved from home to home, house to house, when we have what would call placement breakdown. I hate the word placement as well. Um, but just the impact of that, if we’ve got children moving from home to home and then school to school or excluded from school altogether, well, the impacts are actually, yeah, really, really awful.

Colby: 58:24

Some would say they’re the worst, they’re among the worst things we can do to children. Placement or, you know, homesetting breakdowns, family, yeah, over and over and over. Yeah. And and you could equally, not equally, but you could similarly apply that to school.

Megan: 58:42

Yeah.

Colby: 58:42

I remember um um my father my father was expelled from school. Um many, you know, back he’s not alive anymore, but many, many um decades ago, in the atten, for the the teacher threw a chalk duster at him and he threw it back at the teacher and he was expelled. So this is back in the 1950s, late 1950s. Yeah, and that that never left him. That that was like an attachment injury. He he yeah, he ne he was he was always highly sensitive about that.

Megan: 59:20

Mm-hmm. Yeah, and what an awful experience too, and it just really highlights that dangerous power dynamic that was very strong in the 50s, but can still play out today, where the teacher had the power and was okay it was okay for them to throw something at the at the child, um, but then the child does something that we don’t like, and it’s you know, that power imbalance is huge.

Colby: 59:40

Yeah, yeah. Um Richard Rollinson, he he ran uh and has continued to be a significant figure in the mulberry bush, the uh therapeutic community in the in the UK.

Megan: 59:54

Yep.

Colby: 59:54

Um, he says he talks about how the schools help children. helps children to live with themselves and to live with others.

Megan: 1:00:06

I like that line.

Colby: 1:00:07

And yeah, I like it too. And he um and he talks about the power of we. We don’t this is not something that we do here. You know what we do is this. This is how we treat other people. We we where whereas so there’s that always that sense of in our language of community.

Megan: 1:00:31

Yeah. Yeah. And what’s okay for young people is okay for adults and what’s you know what I mean? Like it’s we have these like sort of unfair expectations sometimes of young people that we think the adults are immune to and it’s like no in a re in a true community we just have values and we operate by those values. And that’s everyone.

Colby: 1:00:51

And although it’s a very powerful way to intervene what we want is people to be we we want people to be motivated to can to um follow the the the norms of the of the group rather than to be fearful of of um exclusion from the group. That’s always there. That’s always a bit of a but you want the predominant thing to be you know I want to I want to stay part of this group. I want to be motivated I’m motivated to be part of this group. Yeah. Yeah. Any final things that you’d like to points you’d like to make about um this discussion or the or the work that you do?

Megan: 1:01:38

Yeah really good question. I think um I mean we’ve covered so much today but just if there is anyone listening that is doing this work it’s I think we’ve planted a few good seeds that like it is such important and beautiful work um and that you are you know making a difference in young people’s lives. So just make sure that you do have those um support systems in place and just thinking about you know the way that we’re showing up and how we’re looked after in the work as well and just so we can sustain ourselves to do it long term would be the main thing I think. Yeah great terrific well thank you Megan for being on the secure start slash wagon thank you so much Colby honestly it’s such a privilege to be invited and honestly yeah sorry for firing questions back you as I said I like to learn from people as well so I was picking your brain I think that I think the most uh uh telling thing was that that you only asked one after my response yeah there were no more well thanks again thank you might speak to another time sounds good

Building Trauma-Responsive Care – A podcast interview with Richard Cross

What if “care for the carers” is the real key to healing children? Richard Cross unpacks attachment, containment, and why residential care isn’t always a last resort.

Why caring for carers is the first step to healing children

The conversation with Richard Cross traces a clear through-line from first principles of attachment to the practical, daily realities of caring for children who have lived through repeated adversity. The central idea is disarmingly simple: care for the carers as deliberately as you intend to care for the children. When organisations build genuine containment for staff—through reflective supervision, stable leadership, and shared language—adults think more clearly, tolerate uncertainty longer, and respond more humanely. This is not abstract. It shows up in fewer reactive decisions, more patient attunement, and a culture where difficult feelings are metabolised rather than acted out. Richard’s pathway is parallel by design: a staff pathway that mirrors what we want adults to offer children—holding, reflection, and growth—so that therapeutic care becomes a living experience rather than a manualised aspiration.

This lens also reframes how we choose care environments. There’s a prevalent belief that family is always best, and that residential care is an option of last resort. Richard challenges this. For some children—especially those phobic of family life due to traumatic family histories—early, high-quality residential care is the right first option. It offers increased containment, predictable routines, consistent relational responses, and an integrated team that can share the emotional load without burning out a single carer. Used early and well, residential care is not a cul-de-sac. It can be a structured bridge that shortens the overall care journey, stabilises education, restores trust, and improves placement matching into foster care when the child is ready. The cost argument fades when we look beyond a single year and count the human and financial toll of repeated breakdowns.

Translating theory into practice depends on leadership. Trauma-informed care is not a leaflet or a one-off training day; it is a culture choice repeated under stress. Richard starts with directors and senior managers, setting an honest expectation of a long journey. Leaders must protect time for reflection, model transparent communication, and respond to crises without abandoning the principles that keep the system humane. Shared language is the glue—terms like containment, emotional holding, thinking-not-acting, and amber flag meetings give teams a way to notice patterns, signal risk, and convene quickly to think together. Staff need spaces to explore triggers, write safety plans for themselves, and acknowledge that not knowing is often the wisest starting point. Tolerating uncertainty creates room for curiosity about what a child’s behaviour is communicating, rather than rushing into control strategies that escalate distress.

Integration across services magnifies healing. When residential homes, foster services, schools, and clinical teams all use the same concepts and responses, children experience adults as consistent and coordinated. Anxiety drops when staff don’t contradict each other, and when ideas flow freely across settings. Practical structures make this real: cross-service supervision, shared formulations, and “amber flag” meetings anyone can call when pressure rises. These routines stop fragmentation before it sets in and keep the system relational. The message to commissioners is equally clear: bring psychologists into placement planning, invest earlier rather than later, and track outcomes credibly so trust grows. Evidence from practice shows that the right residential intervention can reduce total time in high-intensity care, improve education continuity, and increase the success of subsequent family placements.

Mentorship underpins all of it. Richard’s story threads through good governors, supervisors, and collaborators—people who stood at his shoulder while he learned to hold complexity without panic. That’s the same stance we need for staff stepping into tough roles, and for children learning that adults can be steady, honest, and kind. The north star remains attachment: safety, proximity, and reliable responses that let minds turn back on. When organisations embody that for staff, staff can embody it for children. That is how cultures change, how placement breakdowns slow, and how healing becomes less about slogans and more about daily practice that holds firm when it matters most.

Listen here:

Watch here:


About Richard:

Richard is a UK Registered Psychotherapist and Child Psychotherapist.

His career for over 30 years has focused on working with relational approaches in areas associated with attachment, trauma and dissociation.

Richard’s early career was focused on developing relationally based treatments within correctional environments to reduce recidivism, as well as managing democratic prison-based Therapeutic Communities for high-risk adult life-sentenced offenders (HMP Dovegate, England).

Richard collaborated with Sandra Bloom to introduce the Sanctuary Model to the UK in 2004.

Since then, Richard has developed an interest in trauma-responsive models and continued his focus on Therapeutic Communities, exploring how to bring these aspects to life in organisational cultures. One example is a multi-component approach called ATIC (Attachment and Trauma-Informed Care), which is now harnessed across multiple residential child care homes. 

Richard is actively involved in research and innovation, and he also provides consultancy services to organisations, and training to qualified mental health professionals. 

Richard is Director of Clinical Services at Five Rivers Child Care & Midhurst Children’s Therapeutic Services, where he leads teams of psychologists and psychotherapists. He is also a Fellow and Faculty member of the International Society for Trauma and Dissociation, and serves as a trustee of the Bowlby Centre in London and The Consortium of Therapeutic Communities (TCTC).


Related Podcasts:

If you liked the conversation with Richard, you may also like:

My Interview with Patricia Sheridan of Moore House:

You may also like my conversation with Dr Kevin Gallagher:


Transcript:

Colby: 0:00

Welcome to the Secure Start Podcast.

Richard: 0:03

There’s something about having a really good mentor, having a good individual who can create the space for you to think, grow, and develop and wrestle with some of these tensions and unknown elements that can often come around in the world. It’d be great if you could put an old head on your own shoulders, but the reality is that that can never be the case. So we need to go through this. Through this process of learning. It’s that experience that we have someone there that’s going to stand by us through that process of learning, through that process of growth. It’s so reassuring, and we don’t want to care for the staff equally as much as we do the children. We often see the graduates of within the home having other children in mind. I speak to leadership and management, but what’s that going to mean in terms of the leadership style in the organisation and the culture that’s going to permit staff to be able to move to a place where we can truly use the structures and attachment to twelve and form. And we start to think, to learn, to grow, to develop. But if people think twelve and four care to be responsive is easy. It’s not. To be able to deliver this and to be able to do it, so it’s created as a living experience for the staff and a direct experience for the children. It takes a lot of courage and bravery because people need to go and think about hearings and would not really think of it. Foster care can be highly effective for those children who have anaphobic about family living. You know, the great thing at the moment is that five of us is changed caring for over a thousand children, and then the much of it those children are in foster care. Very happy, really good outcomes, you know, great foster parents, you know, doing great work. But there is a group of children and young people that are still the BO them to identify when residential the residential environment is the environment that’s best for them.

Colby: 2:25

Welcome to the Secure Start Podcast. I’m Colby Pearce, and joining me for this episode is a leader in therapeutic and social care in the UK who has a particular focus these days on supporting those whose therapeutic task is to support children in need. Before I introduce my guest, I’d just like to acknowledge the traditional custodians of the lands that I come to you from, the Ghana people of the Adelaide Plains, and acknowledge the continuing connection the living Ghana people feel to land, waters, culture, and community. I’d also like to pay my respects to their elders, past, present, and emerging. My guest this episode is Richard Cross. Richard is a UK registered psychotherapist and child psychotherapist. His career for over 30 years has focused on working with relational approaches in areas associated with attachment, trauma, and dissociation. Richard’s early career was focused on developing relationally based treatments within correctional environments to reduce recidivism, as well as managing democratic prison-based therapeutic communities for high-risk adult life sentenced offenders. Richard collaborated with Sandra Bloom to introduce the Sanctuary Model in the UK in 2004. Since then, Richard has developed an interest in trauma-responsive models and continued his focus on therapeutic communities, exploring how to bring these aspects to life in organisational cultures. One example is a multi-component approach called Attic, Attachment and Trauma Informed Care, which is now harnessed across multiple residential childcare homes. Richard is actively involved in research and innovation, and he also provides consultancy services to organisations and training to qualified mental health professionals. Richard is Director of Clinical Services at Five Rivers Childcare and Midhurst Children’s Therapeutic Services, where he leads teams of psychologists and psychotherapists. He is also a fellow and faculty member of the International Society for Trauma and Dissociation and serves as a trustee of the Balby Centre in London and the Consortium of Therapeutic Communities. Welcome, Richard.

Richard: 5:18

Thank you. Thank you so much, Colby, for that very warm welcome. And it’s really good to be here.

Colby: 5:24

Yeah, and look, it’s lovely to have you and thank goodness for the technology. Otherwise, uh be coming from a different uh well, I’m in the future for you, um, because I’m later in the same day. Um, and and also this technology uh allows me to sound very professional in the opening, even uh if you had to sit through a couple of uh blooper worthy moments there. Now, Richard, is there anything um that you’d like to add to that um that short bio I just uh gave of you?

Richard: 6:01

No, naturally, that’s that was that was very kind for you to share about a little bit about my developmental work history there. Uh but naturally it can’t cover off uh everybody that’s been really supportive of the thinking and innovation that I’ve had the privilege to do because often it takes organizations and systems a leap of faith to consider doing something something new or innovative.

Colby: 6:32

So yeah. Yeah, well, I I want to I do want to um talk to you as we go through about um about individuals, organizations that that that have um uh been influential, I guess, in in uh your career to this point. But I guess I’m wondering in the first instance, maybe if you can tell us a little bit about how you got into this um this space, this space. Uh you might even uh have some other words to describe the space you occupy uh in your work.

Richard: 7:11

Yeah, it’s fascinating when we end up at a destination. We often think about how did we get here, and I think for many people that getting gets involved in thinking about how to supporting children and young people, often there’s a real benefit to think about port supports being our motivators uh to engage in the task, and I’ll sometimes even help the care staff and the people that I support to really think about joining the dots around us. Uh personally uh yeah, you know, I had uh I think one of the driving forces was thinking about the key significant peoples in my early development that supported me through what wasn’t uh uh a particularly easy time coming into the world and uh starting starting off in life, and those experiences really stuck with me. So when I uh left the military in uh 1991, I left the services uh the Navy. I thought, what is it I’m gonna do? And for some unconscious reason, I I ended up working in young offenders. That was my first sort of task. That started off as a prison officer. Uh but very quickly within I think it was six months, I had this really supportive governor, uh, somebody called Dan Gunn, who uh MBE who uh supported me to go on my journey to become first qualified in psychology, but then start up my route to become a psychotherapist over the over the preceding 12 years and get some, you know, and then I got involved in the programs and the like. But yeah, so yeah, there’s there’s uh I often reflect on how I ended up, but there was something that was driving me to think about understanding the needs of children and young people. Uh even back then, it was thinking, thinking be sort of beyond what the label was back then, back in the 91 when I first joined the young offenders. It was all about the young person who committed a certain offense, which which is important. But quite early on, I was thinking, what is it that we need to do to think about what happened to this young person? What was the drivers, what was the antecedents for them to end up in their journey to end up in the young offenders? So yeah, that was that’s a little bit about my early embryonic sort of foray into the work.

Colby: 10:10

Aye, aye. And um uh was is there through your um uh your career since then, you’ve you you hinted at before that there’s been individuals and organizations, I guess, that have been willing to give give things a go or give give your ideas and innovations a go. I’m really excited to have you on because um I said the magic word when I in your bio, uh, which was bulby. And uh I think I think early on in each podcast, I I tend to ask people um about what theoretical orientations um uh influence their work. And I’ve been waiting for someone who who to uh who obviously um has drawn on attachment theory um probably similarly, uh if not uh more than I have done in my own career.

Richard: 11:08

Yeah, John John Bowlby and the subsequent pioneers. Uh because often thinking has its origins, and hopefully then there’s there’s others that can come after and pick up the bat and uh and carry on these these areas of development and thinking, and just as John Bowby’s uh theory is and uh and all uh and also pioneers about the social mind as well. Uh Colin Trif Island, for instance, uh there’s there’s been so many pioneers who who who create idea. Uh so John Balby was a very significant influence in my early war. That’s in part that was why I chose to go and they support places like the Balby Centre in London, but also thinking about how that relational aspect about how it can be applied not only to the practitioners themselves, thinking about their relational aspects in the work and the therapeutic task, but also thinking about the tasks with the child or the young person. Yeah, it’s very important, and I think the whole notion that John Bowlby brought, and I can remember watching his very last interview that was filmed, he uh he often said he had a regret about not incorporating as much as he wanted around the whole notion of trauma. He did move the theory away from the fan this notion of fantasy into the reality, but he had this element uh in his last interview with Peter was saying that there’s so much we need to do in terms of hearing what the children are bringing to us and and understanding that context in the relation of adversity. Uh so yeah, John Bowlby is a very influential person, but so so has been the people that I’ve had the privilege to work with. Uh so I can remember back in uh 2003 I was presenting at a conference in Scotland, uh, and at that time it was presenting on attachment, it was called broken bonds. Uh and in the audience was somebody called Sandra Bloom. And I’m fascinated when we’re passed cross, just like we’ll pass across in today, Colby. Uh when I pass cross with like-minded people, it can often create an energy to think about how we can collaborate and work together. So that was a significant experience for me because I was speaking about things like essays, the importance of the therapeutic relationship within residential childcare. And some of these concepts back then, because that was before trauma informed ideas were in the UK in a big way, it seems to just have become massive like overnight. But in the audience was Sandra who had uh developed this model, and it was great to be able to collaborate with her uh and and and bring that to the UK, which was great.

Colby: 14:32

And that was the sanctuary model.

Richard: 14:34

That was a sanctuary model, and I suppose at that moment, 2004, that had been after I’d my path had crossed with with uh someone called Roland Woodward who uh developed a democratic prison-based TC called HMP Dovegate, and he gave me the opportunity of being the therapy manager for a 40 40-bed therapeutic community. And I wish I could bottle experiences sometime to to give people an experience because to be able to work and manage a team in a therapeutic community for a period of time uh and embody principles like containment and management of anxiety and start to understand how these ways of working can be really effective in turning people’s lives around. Uh it would be because sometimes I feel it’s really hard for people to understand how cultures need to be in a live and breathing way, unless they’ve experienced it. You know, I used to say have faith in the process, uh but that can be difficult if you you haven’t experienced what a process is. And uh I’m going to say thank you for like to roll in because he was there’s something about having a really good mentor, having a good individual who can uh create the space for you to think grow and develop and wrestle with some of these uh these tensions and unknown elements that can often come around in the work. Uh yeah, there’s so many people I could actually say thank you to, you know. There’s I’m sure everybody is that what’s in this field, you know. We’ve like we’ve often had somebody, I’m gonna say something about Bulby here. Uh we’ve often had somebody that’s been at our shoulder that can help and support us in our work, particularly in the early, you know, the early foundational stages of our growth into either being clinicians or therapeutic residential practitioners. We’ve often had somebody at our shoulder that’s that’s embodied that confidence to then go through the professional maturation process, as I call it, to get to a point we can feel more comfortable in the task.

Colby: 17:03

I’ve I’ve I’ve kind of referred to it when previous guests have brought it up as the importance of had people who have confidence in us until we have confidence in ourselves.

Richard: 17:16

That’s that’s such a nice way of putting that, you know, that whole notion that uh and I think this is what children and young people need, you know, this this intentionality that we believe in someone, it’s it’s uh it’s often the unspoken though. It’s like it’s that experience that we have someone there that is going to stand by us through that process of learning, through that process of growth. Uh it’s so reassuring, and and it can automatically reduce anxiety because often that is that’s the critical element that I feel that I’m day-to-day. It’s like it’s my day-to-day task almost of being the being the processor of anxiety from like for staff, creating spaces where they can sit and gain their confidence and tolerate uncertainty and uh yeah, develop that understanding. That’s a nice, very nice way to put it, Colby.

Colby: 18:17

Yeah, well, thank you. I I I had these moments every now and then, but um I I’d forgotten about it until you were talking just then. But um uh you I mean, you’re obvious you were also talking about containment when you were talking about holding on to and and processing other people’s anxiety. So I I sense that containment theory and perhaps the work of Beyond has also uh been of some um well thank you.

Richard: 18:46

Yeah, I’ve I was I was so lucky I had a supervisor for a long time called Bob Hinchelwood. Uh he’s a professor and he’s a psychoanalyst, and uh often that transfer of knowledge and wisdom. I used to have like my first supervisor used to say uh it’d be great if you could put an old head on young shoulders, but the reality is that that can never be the case. So we need to go through this through this process of learning. So yeah, Wilfred Beyond, he was uh when I got involved in therapeutic community work, I used to prolifically read the texts about the origins of TCs, you know, Northfield experiments, you know, thinking about how Beyond, Tom Main, uh Maxwell Jones. I I really like his ideas of the social, the social environment as well. Uh there’s all these active ingredients and knowledge that people have people have identified and brought that we can think about bringing to life, and there’s often interconnections as we know, so so Beyond’s work on containment is really connected as well to Donald Winnicott and that notion of emotional holding, as Winnicott called it. And Winnicott naturally worked with Barber Docker Drysdale. So sometimes when we look, you know how we’re talking about people’s past crossing. Often, often there is the crossing and history of uh how knowledge is then translated from one to another. So, yeah, containment, emotional holding, thinking about how we can use the day-to-day environment effectively for the therapeutic task and all that’s been the foundation of my work, yeah, for many years.

Colby: 20:43

And what one of the things that I often say about Balby is that he was not insular or siloed in it, you know, in the way that so many can be. Um you know, in his time and and and more recently, he was drawing on work from other areas of endeavour and integrating it into attachment theory. So attachment theory is an integration in a way of multiple areas of endeavour. Um and I just go off like I’m sorry. No, no, you say, you go ahead.

Richard: 21:20

No, it’s interesting because if you ever, you know, if I don’t know if you’ve ever been to the Taverstock clinic where Bowby was based, uh in London, it’s a you know, it’s it’s still a center of psychoanalytical thinking. But but even back when Bowlby arrived, and often often a new theory when it emerges, it’s there’s often a there’s often a rejection, there’s often a pushback. And I find this is a fascinating dynamic, particularly in work around children, because often children we can be very clear about their histories and why they’re having to get the supports they’re needing, but often just like theories are often struggle with. I think in general, this notion about attachment theory, thinking about how we handle that. There can be a bit of a bit of a wrestle for professional organizations and systems to you know to truly embrace it, to truly understand it and how to translate it in actual direct practice. Uh there’s there’s there’s often a real challenge about walking the talk, as I call it, in the field. And this is natural and normal in terms of human beings, it can be hard to do what we say we’d like to do. Uh so that’s why systems really need to develop approaches that they can tolerate almost the checking out. Are we sticking to where we want to be? Are we you know we’re staying in staying in this position of therapeutic mindedness and relational-based practice, particularly when the stress comes on the system.

Colby: 23:02

Yes.

Richard: 23:12

And sometimes Bowby, I think, had a really difficult time of it. He didn’t think you know, the very you know, the very early stages. Now it’s like one of the widest embraced uh frameworks that’s in the world. But back in the early thing, yeah. Yeah, yeah.

Colby: 23:33

There’s a there’s a lot in there. One of the things that you mentioned it was about it can be difficult to walk the walk sometimes. Yeah, I think I think theories are good if they have good explanatory power and and and they’re easily understood, digested, and and I think you know, for me, from when I first got involved in child protection work, attachment theory and 30 years ago, attachment theory gave me the best way of um helping me with with um understanding the work that I was doing. Just going back to um I liked your your your idea of having a mentor that you know someone that just is there at your shoulder, guiding you in a way, and and I talked about them having having someone that has confidence in you until you have confidence in yourself. And you mentioned too that that that’s essentially something that we we do for the children that we work with. Um and um and I you know I’ve talked about this with previous guests, but I we talk about you know, we want I think a really important aspect of the work is to ensure that the adults have it have this have an experience of being held in mind, an experience of of being looked out for and looked after in a way that we want them to in turn transmit to the child or or to be to be doing with the children it themselves.

Richard: 25:13

Yeah, and that’s that’s that’s that’s part of the model and the thinking that I’ve actually embodied within attachment and trauma-informed care. Because I thought about how to distill quite complex ideas into uh a model which can be easily embraced and understood. And what I created was two parallel pathways, uh one for the staff and one for the children and young people. And basically the parallel pathway is saying we are going to care for the staff equally as much as we do the children because they are the therapeutic agents of change, and it’s like what does what does an adult adult practitioner need in terms of that mentoring, that support, that guidance, supervision? So, yeah, I work through these parallel models, which fascinatingly it then starts to give the practitioners or the carers or the staff the knowledge and the experience to more directly to be able to do this with the children and young people, because not everybody arrives at the therapeutic task having the knowledge, experience, attunement, and the abilities to do the work with the children. So we we really put as much nourishment as we possibly can into the care staff because so my role really and my my clinical services teams are to care for the carers, to do that that you’re describing very eloquently, Kobe, about giving that that that sense of uh togetherness, uh and it’s fascinating because we even see this happening between the children and young people. We we often see group like the graduates of uh within the home having having other children in mind, starting you know, helping and supporting them. So it’s I see the system as everybody, I see the system as the staff, the children, young people, and also the relationships with the two children themselves, and about how they can start to support and think about each other and help each other.

Colby: 27:37

Yeah, you you’re I think the point to make is that if you want to create a healing system, you need to be supporting your staff very well in a in a way that is analogous or closely aligned with, I should say, with with what how you want the staff to um care for the children. And I think you know, when I think about who comes to the work, um and previous guests referred to the the kind of wounded healer, or you know, you all you’ll often you’ll often get people who come to the work who um haven’t had the the best of upbringings themselves. Yeah, and so they don’t they’re not necessarily they they probably come with an idea of what they don’t want to repeat, they don’t want the children to repeat. And it repeat they want to relieve suffering, they don’t want other children to to experience and go through what they’ve gone through. What they maybe um benefit from is is is a form of um reparenting in terms of setting that re resetting the parenting model for them, yeah. And a containing mentor, supervisor, I guess is it it’s an important part of that relationship.

Richard: 29:05

Yeah, and that supervisor relationship needs to needs to create the environment, the you know, the weather system almost about how that uh professional development can take place. Uh because there is there is a process that often goes through for new staff coming into the field, and I used to find this uh even within the prison-based T sort of TC environment, that the first stage is people arrive believing they’re going to be this omni-important saviour for the children and do this sort of change over like married days, you know. They’re gonna be able in some way make uh significant changes quickly, but then often it’s the repeated relational attunement. Attachment over quite a period of time, and that takes sometimes the need to be really resilient and to be aware of our own biologies and responses, and really understand ourselves and our triggers. And that supervisory relationship can hopefully create an environment where staff can have their own uh well-being and safety plans, so they really start to understand themselves, understand their own responses when the therapeutic task gets difficult. Have a space that they can go and talk about how they feel emotionally before this anything gets acted on. So that uh I really like Tom Main’s notion of thinking non-action, being able to create an ability where practitioners can think but not act. Uh naturally, that’s what we want to support the children with as well, to get to a place where they can think and then you know, through this thinking stuff and not have to act through behaviors. But staff need to learn that, staff need to be able to be in the presence of a child and create a space between them and the child that they can do this thinking and understanding so they can do the attachment work, like we know they can, you know, they know what how they can be in their best of selves uh and respond to children.

Colby: 31:29

Yeah, and and of course, containment the idea behind containment theory and what Beyond wrote about that was essentially um we support another person and in doing in doing so we facilitate their capacity to think.

Richard: 31:45

Yeah.

Colby: 31:46

And I think and I think staff staff who are thought of are better equipped to think of others. If you yeah, when you encourage reflection on your own motivations, the reason why you do things, the reason why you you reacted in that way, your blind spots, when when you’re encouraged and supported to do that, then I guess in turn you don’t just jump to the immediate conclusion that children are bad because they’re doing behavior that is not um agreeable, and uh and they should and they need to be disciplined in some way. You there’s a there’s a cart and a horse thing going on here, and I I myself have been across my career guilty of putting the cart before the horse. If the whole if the cart is teaching this is teaching the adults, this is how you um you need to be relate therapeutically or care therapeutically for the children. If that’s your first step, your first move, then I’ve been as guilty of it as probably you know great many people have. But as I’ve gotten older, and you talked about putting an old head on young shoulders. I am hoping the podcast by interviewing very experienced people does help uh new practitioners in the area a bit, accelerate the growth, so to speak. But yeah, you know, the first step needs in in therapeutic endeavor, it’s become much more clear to me over time, needs to be to um needs to be our endeavours to support the staff and contain the staff and facilitate their own reflective capacity.

Richard: 33:33

Yeah. Yeah, there’s there’s someone that sadly passed away recently called Philip, Philip Bromberg, who’s a psychoanalyst, and he’s written written prolifically about working with complex trauma and dissociation. And yeah, his notion is about always being aware to hold us hold a space between you and the other. That like beyond beyond stuff was about being able to create this metabolic, this this said sort of digestion of another’s person’s uh transference or affect or whatever notion we want to consider. But without creating a space to think, hopefully, all structures out there trying to do the therapeutic task, uh hopefully they have a place where it can be protected to do to do that work, as a group, but also individually in supervision. Uh because without that, people can start to get a bit lost in the task.

Colby: 34:40

Well, I think yeah, my view is that they become procedural and and heartless in the sense that there’s you know, the heart is lost from the work because it’s just a cognitive, it’s not even a cognitive exercise, it’s it’s a reflexive approach, you know. Um, there’s not not that thinking. I I am very concerned about child protection systems, like statutory child protection systems, where workers from you know supervisors down to the to to workers um at the coal face are just you know so much under the pump that they don’t have that opportunity to stop and think about the work that they’re doing.

Richard: 35:24

It becomes a paradoxical situation around the whole things around the social care system, is that everybody like I come from the position that everybody are good entities wanting to do the good task, but often the systems be can can become unconsciously uh distracted due to the some of this parallel shift in us, but some of the anxieties, some of the trauma-related challenges, and actually these systems are working with extreme distress, extreme challenges that can often create reactivity in the systems, but like uncannily that we know what can help and sometimes it’s around holding the boundary around the systems and the processes that we know that work because they’re often the things that go out the window of us, sadly. Uh so it’s like trying to know that people are good people, but be able to find ways that we can raise it in the consciousness about what’s happening because people find it really easy to deal with the rational about uh objectives and well, we’re doing great, and but when things become irrational and they become really difficult, there’s a rule, there’s a real challenge for people to consider that, to think about it, and to really tap into what the reality might be going on, so then solutions can be identified. Thought you know, thought like this, thought through relational-based solutions for people, but also families and children.

Colby: 37:09

It’s it’s such an interesting area. I and I wonder about your experience of introducing um maybe new staff or or new organizations, your experience your experience of trying to introduce um this this thing that we’re talking about, where what we how we want the staff to interact with the children, we’ve we’ve got to offer that as an experience for the staff in their in supervision, in mentoring, in yeah, how how does how does that how does that go down, so to speak, when when you try that?

Richard: 37:52

Attachment and trauma-informed care. So it’s a model now that’s uh you know it’s been in five five rivers childcare for a long period of time, but it’s also going into all the organizations outside the five rivers now. And the first thing I’ve the first thing I say to organizations and the leadership, so start the leadership, even right up at the the point of the directors of the organization, because uh I’ll say this is a journey, it’s not uh I’m gonna arrive today and we’re gonna do this intervention and it’s gonna be in place tomorrow. I’m gonna hand out these leaflets, I’m gonna I’m gonna do a bit of training, and then all of a sudden, the whole organization is going to be trauma involved. Uh so I start off with a realistic base about the journey, about how that’s going to be, what it’s going to feel like. That’s a notion I’ve taken from my work uh as a psychotherapist with traumatised clients. So, like clients will come into me and they’re often like, What’s this going to be like, Richard? And I give a sense about what the journey is going to be like. And it’s like we’ll give a sense about what we need to achieve first. And so, in terms of trauma-informed practice, it’s safety, stabilization, all these notions. But it’s the same for organizations, we go back to we go back to the sort of foundational ways, and this is where the A in attachment and trauma-informed care comes in. I speak to leadership and management about what’s that going to mean in terms of the leadership style in the organization and the culture that’s going to permit staff to be able to move to a place where we can truly use the structures in attachment and trauma-informed care to allow staff to think, to learn, to grow, to develop. How are you as a leadership team going to respond when things might not go quite well within our service? How like how are we going to respond? Uh, how are we going to work together to embed uh these ways of working? Uh so right from the start, it’s all about collaboration, open, transparent communication, you know, it’s almost setting setting the tone, setting the culture. Uh but you know, if anybody thinks trauma-informed care is an easy option, but it can be if you do a bit of training and you get a leaflet and you think you’re trauma-informed. But if people think trauma-informed care and and being responsive is easy, it’s not to be able to deliver this and to be able to do it so it’s created as a living experience for the staff and a direct experience for the children takes a lot of courage and bravery because people need to go and think about areas they would not normally think about in terms of the work.

Colby: 40:58

Yeah, so um I think you’ve touched on the importance of senior management um and or setting setting expectations, managing expectations from the outset. And uh, you talked about you know going into an organization, speaking to those leaders. And while you’re speaking to me, it reminded me of of some previous conversations I’ve had on the podcast about about how we ensure that our that the very leadership of the of these organizations are um uh uh supported to have experiences of of of the model, basically. That you support you know have a have a containing supervisory relationship or relationship with the mentor. Yeah.

Richard: 41:46

Yeah. Can I just say a little bit about how I came to attachment and trauma and phone care? Just a little bit

.Colby: 41:54

Yeah, absolutely. Go ahead. I was working my way around, I was working my way back around to that, but you’re reading it.

Richard: 42:01

Well, because yeah, no, it just somebody came to mind there, and it was and it was the person called Pam Pam McConnell that created five five rivers childcare. So 36 years ago, uh actually on the 19th of September, Pam McConnell created the entity which is called Five Rivers Childcare. And it’s I’ve been there nearly 16 years, and I’ve I’ve stayed there because it’s a secure base for me. Because I believe places of work can also create this sense of security, places you can grow and develop. So I’ve been there for 16 years, but what Pam created, even away back 36 years ago, she noticed that those children who had sadly experienced sexual abuse, trauma, and neglect, the systems weren’t designed to meet their needs. So she was she was very creative and very innovative, and she she started to create residential environments, residential homes for children and young people to come and stay in. And since then, the organization’s significantly grown, we’ve gone into foster foster care, uh, education, we’ve got clinical services, but the key task is to support children at the heart, you know, at the heart of the organization, it’s doing good, thinking about how we can help children and turn their lives around. But PAM allowed the creative thinking about developing a model that could be easily accessible across multiple multiple geographical locations, about thinking about how we we we package up what can be quite complex psychoanalytical, therapeutic community ideas, adapting it into a model that can be translated and easily uh applied if the live and breathing system is on board, if that leadership manager team is in place. Um so yeah, Pam, you know, Pam McConnell just naturally came to mind because without her support and uh Five Rivers is a social enterprise, it’s you know, it’s it’s uh in the UK that means that paradoxically, people have difficulties thinking about sadly, care organizations need to charge because we need staff wages to pay and all that sort of stuff. But as a social enterprise, we reinvest, we reinvest in research, development, invest in our staff, and a bit of the investment that Pam gave was to allow me to invest in creating a model for the organization, which was great. So, yeah, yeah, I wanted to say my appreciation to Pam McConnell for that.

Colby: 44:59

Yeah, it is a remarkable organization because as you mentioned, it has residential care, it has foster care, it has education as a school, has clinical services. Yes, it has multiple schools, multiple services, and crisis intervention. Yeah, and and crisis support services as well.

Richard: 45:19

So, yeah, it’s got these multiple uh so in terms of children, in terms of their care journeys, they can come in at any part. Sadly, children, you know, it’d be a you know, the world would be a great place if children didn’t have to access our services. But the reality is children do, and sadly, in an increasing way across societies, there’s an increase. So, like in the UK at the moment, there’s about a 10% increase in the use of residential childcare. Yeah, uh often sadly, residential childcare isn’t seen as an early intervention, and that’s partly why I developed ATIC because it’s for under 12s initially. That was when I sort of developed the idea that children who are going through repeated placement breakdowns and disruptions in foster care given a given an idea to commissioners and uh uh people who are not sadly not often practitioners in the field. Look, if you see this pattern, there is something else, there’s something else that can be really helpful and harmless for good, and that’s residential childcare. So the notion that we have is we’ve got multiple ways that children can come in and uh have a home with us, uh, and that’s either in residential care or foster care, uh and also access education and the therapeutic services is the need. Yeah.

Colby: 46:51

Oh, yeah. Look, um you’ve drawn you’ve drawn on a number of themes from some fairly recent podcasts. But as I’ve as I’ve been doing these podcasts, one of the things that um has been more and more clear to me is that the this option of last resort is just I mean, that’s what there’s a look, there’s a bit of a story to it. I won’t go into it all, but that that was one that was almost what spurred me on to do the podcast, and in particular a stream of the spot podcast that looks at at residential childcare. I just think that there’s so many problems with this idea of residential care being an option of last resort. I think as I think you did you just touched on in there, there are times when it can be an option of first resort. There are it, and that and and I I’ve been writing and thinking about that and talking to people about that. Um you it it it does, it is something that a number of guests have talked about uh that can be utilized, and this has got to be good quality, good quality, therapeutic focused residential childcare. It can be it can arrest one of the most harmful aspects of out-of-home care, which is repeated placement breakdown. And the other thing is, and Bruce Henderson talked about, he’s my most recent past guest uh on the podcast. He’s he’s probably done the the largest review of the literature, including the uh empirical literature around uh social care, including residential childcare. And um he talked really clearly about um placement matching, and he was in he’s involved with the Black Mountain um care organization, he’s in America over there, and and similarly they have residential and foster um options, and um and it it it it’s allowed what I think you know it sounds like you’re able to do there at Five Res Rivers as well, is is to uh mobilize the care that the children need um where where they are in their journey, and sometimes that’s residential care, often enough that’s residential care.

Richard: 49:24

Yeah, this is very embryonic work in the UK. Um so embryonic uh attachment and trauma-informed care came out of 36 years, you know, the past period of time that we’ve been working, so we’ve harnessed all that knowledge, but that’s only been really since 2016. So I know that’s it might sound a long time, but in terms of changing systems and changing knowledge, uh we’re still on that journey to collaborate and work uh with commissioners with with local authorities because I I feel we’ve got a responsibility to explain really accurately about what can be supportive and helpful for children in terms of their needs. Often we need to translate that for the local authorities and commissioners in terms of the plans that we do. So we’ve got uh you know, when we get the privilege to have a referral for a child, a young person, we spend a lot of time about right, even at that initial phase about really understanding the child’s needs and taking the responsibility for being truly able to say that we are able to support this child, and this is what we would suggest would be helpful in terms of that part of their care journey. Often it comes down to trust, though, with with local authorities and commissioners around is this going to be something that’s gonna be helpful for the child? And and naturally, this is where research and evidence comes in. Being able to deliver really focused uh supports and how to explain outcomes and how to translate that as we go through the journey as well, is support the commissioners to understand that this is being effective, then it then it generates uh more more trust, trustworthy reactions again in the future. So it’s like, yeah, we’ll go back to Five Rivers and we’ll consider this approach again, like residential. It should can be the first option because of the experience. So there is a big responsibility on providers, isn’t that, to be able to make sure that we deliver what we say on the outside of the tin, you know? Yeah, uh, that we walk the talk, going back to that walk the talk bit again.

Colby: 51:57

And I’ve whilst you’ve been talking, I’ve I’ve been thinking about how five rivers with all of with all of those divisions, it’s probably not I mean divisions is the wrong word in if you because it it implies divide, but you’ve got those streams is a better word, and and and you are able, I think I’m hearing, to be to provide an aligned service so that staff might move between the streams, kids might move between the streams, but they have a consistent experience of care across those streams.

Richard: 52:34

And that’s where the model almost provides a tapestry for that. So one of the great things that Sandra Bloom told me when and I learned from what going back to the mentorship thing again, was language becomes the glue in terms of the model, in terms of how we speak about the work, uh how we see the task. And if that is shared consistently, if that language is shared across the different uh almost threads like the education, residential fostering. Children experience this as well. Children experience staffs using the same language, the experienced staff having the same response if situations are occurring. You see the adults sitting down and thinking together, you know. Uh yeah, it creates that uh that harness in the tap. Well, often people call it integration. Uh so one of the things that we do seek to make sure we don’t experience is this fragmentation in the system. In actual fact, people do become that sort of separate siloed uh thinking and the breakdown and communication. So part of the model was as well about the shared language is also making sure we keep these strands interconnected and almost be really aware if they start to drift apart, which can be natural and normal and anxiety. I’m not saying that there’s there’s anything abnormal about that that tension that that can happen, but we are really aware so we can bring things back together.

Colby: 54:11

It’s like and how reassuring for children who leave chaos and uncertainty to come into a place where they uh where the adults interact with them similarly. Because I think I think a task, a therapeutic task or a primary task and a model, it doesn’t make everyone clones of each other, it just ensures that there are there are aspects of uh the way they go about things that are consistent across home and school. And I think that that even just in and of itself, as long as there’s that consistency, that alignment between home and school, and it’s safe and and nurturing, but as long as there’s that, that it that’s gonna have such a massive impact on heightened nervous systems, yeah.

Richard: 55:04

So that magnification is a you know, when I was developing attachment to trauma and informed care, I thought, how can I magnify these helpful relational experiences? Going back to attachment again. How can I magnify these experiences?

Colby: 55:19

Can I say it all comes back to attachment? Sorry, I didn’t want to talk over you, but I I just needed to chime in there. It all comes back to attachment. Sorry, yeah, go ahead.

Richard: 55:30

No, it’s it’s great, yeah, because naturally it’s great, you know. All like research shows like if we’ve got one person, you know, it can have like quite a significant impact on us. But imagine if we can magnify that having 12, 15 people. So like I was looking at okay, if I can create this this approach in the residential care environment and have it in the schools, and when children are prepared and ready to go to their home in foster care, and the carers are embodying this stuff as well. It’s you know how enriching, how nourishing is that for the children, but also it creates this really helpful relational way of working and way of managing stuff between the staff and the adults as well. They’ve got this sense of understanding about okay, when this stuff happens, we get together. Uh, we’ve got different approaches for crisis management. There’s one called an amber flag meeting, which is anybody can call it, it’s like when things start to become difficult, staff can raise the flag, call a space, everybody gets together. We’re all involved in thinking, all involved in supporting. Uh and it, you know, it takes away the anxiety and fear that it becomes an everybody approach rather than somebody feeling their left on their own with a situation. Again, going back to attachment theory, uh, you know, often yeah, we’ve got our own resources and we want to develop that and our staff increase their resiliency. But when it gets to a point they feel overwhelmed, they feel like people either grow or they go sadly in the work. You know, people either grow in the work or uh it feels it gets too much, they leave. So we have like we’re all about growing people, so create and make sure people know they’ve got an outlet if they feel they’ve got to the end of their solutions or the end of the resources. We create this space where they can come and talk through and uh get the helping support they need.

Colby: 57:42

And of course, um um the first of my guests to um talk something uh a little about this was John Whitwell and uh of Cotswold Community and ISP uh integrated services. I’m not sure I got that last bit right, but anyway, John John was talking about uh going to because he went to the it went from residential care to foster care, and uh on the first day the staff, you know, there was something was going on in Stafford came to him and said, What do we do? What do we do? And he says, I don’t know. But but let’s talk, what do you mean you don’t know? Um but let’s talk about it, and I think, yeah, yeah, yeah. Like there’s and that has come back a number of times. Um, in fact, Peter Wilson, who we were talking to about a little bit beforehand, uh uh wanted to name his forthcoming book or title his first coming book forthcoming book, I don’t know. The because the I think the the the the um the the power or the influence or the strength in that is that it invites collaboration. And one of the things that that I’ve noticed, just as a bit of an aside, when I when I do training with um carers, uh if we if a carer brings up an issue to do with um a child in their care and they just don’t and they don’t know where to go with that, the other carers are actually really good at offering solutions, yeah. Yes, but then those same carers feel stuck in coming up coming up with solutions about their own the the children in their in their care. So it’s it’s quite fascinating that if you take if you take almost like a metacognitive stance, yeah, you’re yeah, you’re one step removed from it. The the yeah, that’s such a resource to be around people who are one step removed from being in the in that particular challenge.

Richard: 59:54

I think it’s I think it’s one of the key areas that can impede for. Trauma informed practice in my mind is the inability to tolerate what I call the unknowing. And that’s a direct translation from my work with clients because we can be sitting thinking we’ve got the answer. But the sad bit is if we think we’ve got the answer, we’re missing the opportunity to find out what it is actually like or what the meaning is from the other person. And equally with staff, the temptation is to think about that we’ve got the answer and to do the quick solution. And uh thinking really like back in my early work 30 years ago, I used to be so keen about just getting a solution. Let’s just let’s just do something. Because I used to come to the thing about doing something was better than doing nothing, right? But in actual fact, being able to tolerate uncertainty that uncertainty, that unknown for a period of time creates opportunities that uh can make people feel the part people need to feel part of the solution because otherwise, what what we find out in the terms of the attachment uh people go into that ambivalent state, they feel that they’ve not got a voice, there’s no point in saying, they become silent, and those toxic things within care environments are unawanted because we need we need people to feel they’re part of, they’ve got a voice, they can be heard. Uh and it may be a difficult process this about working through this, but the outcome of it is as golden as I see it. It’s it is to me, it’s the work to be able to because equally the staff are going to have to do this for the children, they’re gonna have to try and understand what the children are communicating through their behavior, trying to make sense of it, uh, and coming to that from a certain lens as well, as we know it’s about uh trying to illuminate about what that communication is that the you know the child is doing between them and the staff.

Colby: 1:02:17

Yeah. While we’re while we’re talking, Richard, um a question without notice has been formulated in in my mind a little bit. Um but hopefully you don’t you don’t mind. Um the question is what it was starting out as what sort of child need needs residential care and it and and but it’s now it’s also kind of in my mind it’s it’s blending a bit with what what does residential care offer uh to children to children in need of care that that perhap of that is per hot perhaps superior that time of need for the child than than other forms of out-of-home care.

Richard: 1:03:11

I’d be interested in your thoughts about that well foster care in its is a in its own right can be highly effective. So in terms of my comments that I’m gonna say about is foster care can be highly effective for those children who are anaphobic about family living. Some of the responses I see children displaying, and it’s not about the family they go and stay in, but they carry inside themselves experiences about being in families that mean it’s going to be highly unlikely that they’re going to be able to stay and create security within that family. Uh it becomes unbearable for them. It’s uh and it becomes unbearable for the uh foster carers as well. And it’s the foster parents can sadly they can they can almost be placed in a situation where the material that they’re getting given to process and uh the behaviours and stuff gets to a point, and often foster carers can get to a point they they feel this task is task is too much for me. It’s too much. They get to yeah, too much. And sadly for children, then if they they start to expand, well, naturally they’ve had one, but their uh the original scene was in the family or origin, uh this is often replicated and reenacted within the foster replacements, and I’ll see the attempts to use foster care well into double figures sometimes. You know, children children will be in that repeated cycle. So if we can identify children as early on that that are gonna often I’ll I’ll see social workers and stuff understanding the children’s history through an attachment and trauma and form lens, understand about their experiences and knowing that that containment is going to be needed in terms of the children’s distress, it’s gonna need much more than foster care. Yeah, foster carers can’t typically manage situations where children act out excessively in terms of acting out against other people or uh the environment of the home, the foster foster parents’ home. So, quite early on, you can almost you can see what I call gateways. I’ve got this notion of gateways to particularly uh care options uh to help be able to identify through assessment, and this is where the psychological lens can come in within care organizations commissioning. I don’t know how it is in Australia. I don’t know if you know, I worked in New Zealand for a little period of time myself, but yeah. And I’m like I’m always fascinated about where care the care system is sort of held within the UK, it is social care. There is a greater involvement with health. To me, there needs to be even more. The more that we can help commissioning teams understand the psychological and emotional aspects of the child’s needs, then that can more effectively inform what part of the care journey does that child need. Does the child need residential care and all that that it offers, increased containment, and less risky staff burnout, foster carers, fostering families, massive risk of that? Uh we can provide this more integrated educational magnification of these principles that often child needs. And that often cuts down the time. Some of my some of my research at the moment has shown that if you do this early enough, it can be an early intervention that over the care journey period actually reduces not only the the child’s need for in terms of staying in these higher higher recruiting environments, so the child can go to foster care, uh but it also cuts down the time. Uh because naturally I saw the other end like working in that prison-based therapeutic community for adult male life offenders uh who had committed it was sad to see how many of those uh human beings had been in the care system. So this notion of early intervention and about stopping patterns and doing the you know, doing the work as early as possible, not as late as possible. To me, it’s a cost saver. To me, it’s uh to me it’s a no-brainer. It’s like just it’s just uh uh but it’s a challenge I know for systems to think past a year. You know, most uh business plans only cover one year, most governments I think only covers the their term in office. Some of this stuff is moving the systems to longer term thinking, longer term perspectives. Uh but I but I truly believe the more people that have these these ideas, the more we can send the messages out in the box to social care and social work and the political system. About let’s turn this thinking, you know, the mindset from short termism, like to sort of longer term.

Colby: 1:09:02

And and I mean, I think part of the whole option of last resort is for residential care is is it’s the most expensive form of care. So we don’t want we don’t want to be uh what we don’t want to be uh focusing initially on on the most expensive form of out-of-home care.

Richard: 1:09:24

Is it not?

Colby: 1:09:26

We’d rather we try foster care. And and and there is a a deeply held belief in society that the that family is the best place to raise children. But it’s not it’s not for those children, as you said, who are phobic of family, who have a phobia. And I’ve written, I first wrote about this um in a published paper 13 odd years ago. That um, and and so to me, residential care provides a psychologically so people think, oh, you know, with all the scandals and and so on, this is you’re mad for saying this. But in actual fact, residential care provides a psychologically safe, relationally safe care environment that is better for certain young child certain children and young people than than putting them into a into a family-based environment. And we we need all those options. We in my state here, they they embarked on a bit of a uh um uh an endeavor to to get rid of residential care because it was seen as being because it was of low quality, seen as being of low quality, option of last resort, expensive, all of these things. But but in a what I’m hearing you say is in a um in a functional, adaptive, um, effective uh social care system that that meets that is able to tailor care to the needs of the children and use fitness and match it placement matching um to its best ability, then residential care has an equal place alongside uh family-based uh care options. And I really like what you said that you think that it that it can enhance the young person’s preparedness to go into or ability to go into a family-based placement such that that’s uh more successful for them.

Richard: 1:11:39

Yeah, uh the evidence illustrates that uh so early on in the delivery of the attachment trauma-informed care model, it was children and young people who had largely been through that repeated placement disruption and ending and leaving one one relationship and going to another relationship, and often being out of education that would come into the service, and naturally we we we were we were still able to attain the trajectory that we wanted, the aspirational trajectory for the children in terms of them being able to go into foster care and becoming more secure. Uh but while even the children used to say to me about the trust thing, about almost their mindset was that they were gonna even have to leave that home, you know. It’s like the you know, the attachment systems have become so uh hyper-vigilant that they believed that nobody could care for them, nobody could uh tolerate what they were going to give us. And it’s like, wow, I’m not like I used to say, I’m not surprised that you’re giving me this stuff to have to handle for you. You know, this is what I used, you know, in terms of my understanding with the children, is that uh it’s quite understandable if they’re exposed to situations that are repeated and chronic and things don’t work. Uh yeah, it is still possible, but it’s much better for the for the child and the whole system to be able to identify those children, it’s not all children. No, uh you know, the great thing at the moment is that Five Rivers has changed caring for over a thousand children, and uh the majority of those children are in foster care, very happy, really good outcomes, you know, great foster parents, you know, doing great work, but there is a group of children and young people that I feel that we owe them to identify when residential uh the residential environment is as the environment that’s best for them. Yeah, yeah.

Colby: 1:13:59

I think that’s a wonderful spot to finish up, uh Richard, because um time is time is marching on. I’ve put I’ve kept you for over an hour. Um it’s been fantastic to chat with you and um and talk more about attachment uh on the podcast. Everything comes back to the catch. Um I’m being a bit time-cheapy. I’m kind of sort of being time cheap about that. Yeah, it’s been thank you for taking the time and uh invariably I I say it before I’d like to have you back on again at some stage because there’s so much more that we could talk about. So thank you.

Richard: 1:14:42

Thank you so much, Colby, for the time today. I’ve really enjoyed speaking to you.

Colby: 1:14:47

As have I. Thank you.

Unlocking Potential Through Love and Acceptance, with Patricia Sheridan

Children Need Adults Who Believe in Their Possibilities

Patricia Sheridan’s journey in transforming children’s services in Scotland is nothing short of remarkable. As founder of the Moore House Group, her story begins with a simple yet powerful observation: that children in residential care were not having their potential recognized or nurtured. This realization came when, as a social worker, she was tasked with evaluating residential services across Scotland. What she found was deeply troubling – establishments where staff had little belief in the children’s capabilities, with no drive to measure outcomes or create compensatory curricula for young people struggling with trauma and disadvantage.

Rather than simply filing her report, Patricia took up her director’s challenge to “do something about it” and founded Moore House School in 1988. Her vision was revolutionary for its time: to create an environment where children experienced love, acceptance, and a genuine belief in their potential. This language of care was so uncommon in Scotland at that time that Patricia describes feeling like “a lone voice in the wilderness.” She had to build a network of like-minded professionals who shared her values to support her through the initial challenges.

The growth of the Moore House Group over 38 years reflects Patricia’s commitment to meeting children’s needs in comprehensive ways. From the original residential school serving children with trauma histories and attachment challenges, the organization expanded to include a foster care service (recognizing that institutional care shouldn’t be the only option for children) and later the Jane Moore Trust Trust, a school dedicated to supporting neurodiverse children. Throughout this expansion, Patricia maintained a consistent philosophy: every child has potential that can be unlocked through the right relationships and environment.

What makes Patricia’s approach particularly noteworthy is her emphasis on organizational culture and shared learning. She describes how the entire Moore House “family” – from teachers to care staff to foster carers – receives the same training in attachment theory and trauma-informed approaches. This creates a common language and understanding across all parts of the organization. Patricia herself models lifelong learning, having pursued advanced degrees in education and forensic psychology while leading the organization, demonstrating to staff and children alike the value of continuous growth and development.

Patricia’s approach to neurodiverse children further illustrates her belief that while specific needs may vary, the foundational principles remain the same. Children with neurodiversity, like those with trauma histories, benefit from environments where they feel understood, valued, and supported. The trauma these children experience may come from different sources – educational establishments failing to recognize their needs rather than socioeconomic disadvantage – but the healing process still centers on relationships and belief in potential.

Perhaps most poignant is Patricia’s reflection on how Scotland’s approach to childcare has evolved over her career. The language she once felt isolated for using – speaking of love, relationships, and children’s potential – is now embraced across Scotland’s childcare landscape. The “Promise” initiative she mentions represents a national focus on children’s voices in decision-making and supporting families to nurture their children effectively. While challenges remain, particularly in shifting focus from damage control to prevention, Patricia expresses optimism about the direction of children’s services in Scotland.

The conversation concludes with a profound insight that applies across all educational and care settings: relationships are the vehicle for all healing. Despite the perception that children who have experienced trauma are defensive and difficult to connect with, Patricia emphasizes that establishing meaningful relationships with these children is both possible and essential. By helping children feel worthy, capable, and adequate just as they are, we create the conditions for them to flourish – transforming “impossible” into “I’m possible,” as Patricia so eloquently puts it.

You can listen here:

You can watch here:

About Patricia:

Mrs Sheridan established Moore House School in 1988. Her drive was to create a service with her personal mantras “Determined to Deliver Excellence” and “I’m Possible” for young people.

Mrs Sheridan leads the Board of Directors and continues to have a hands-on approach using a range of experiences and techniques to engage with young people to elicit their views on the service they are receiving. Her passion is for young people to be supported by adults who believe in their potential and adults who share the organisational values of respect, integrity and dignity for all.

Mrs Sheridan reminds us that we are responsible for creating trusting relationships and happy memories for our young people. She strives to ensure that our young people experience as many creative, happy, nurturing memories as possible.

Mrs Sheridan continues to strive for excellence and ensures that her passion for high quality services is cascaded throughout the organisation to encourage each and every team member to recognise the important part they play in the wellbeing and progress that our young people experience.

Related Podcast Interviews:

Dr Kiran Modi

Listen here:

Watch here:

Lighthouse Foundation:

Listen here:

Watch Here:

Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Mrs Sheridan: 0:04

And I think for me it was important that I created something that I hadn’t found in Scotland, but I’m delighted to say it’s a language that we use now, a language of love and acceptance and belief in the potential of children, and that we don’t need to be embarrassed about using that language, which 30, 40 years ago, you were shunned for using that language.

Colby: 0:32

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is a British Care Awards winner and inspirational leader and founder in the field of children’s services. Before I introduce my guest, I’d like to acknowledge the traditional custodians of the land that I’m meeting on, the Kaurna people of the Adelaide Plains, and the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Patricia Sheridan.

Colby: 1:20

Mrs Sheridan established Moore House in 1988.

Colby: 1:25

Her drive was to create a service with her personal mantras, determined to deliver excellence and I’m possible for young people.

Colby: 1:42

Mrs Sheridan leads the board of directors and continues to have a hands-on approach, using a range of experiences and techniques to engage with young people to elicit their views on the service they are receiving. Her passion is for young people to be supported by adults who believe in their potential and adults who share the organisational values of respect, integrity and dignity for all. Mrs Sheridan reminds us that we are responsible for creating trusting relationships and happy memories for our young people. She strives to ensure that our young people experience as many creative, happy, nurturing memories as possible In terms of her career journey, mrs Sheridan has gathered a range of qualifications she was a registered general and mental health nurse, a qualified social worker and, at a later date, completed an MA in Education and an MSc in Forensic Psychology. Mrs Sheridan continues to strive for excellence and ensures that her passion for high-quality services is cascaded throughout the organisation to encourage each and every team member to recognise the important part they play in the wellbeing and progress that our young people experience. Welcome, patricia.

Mrs Sheridan: 3:14

Good morning. It’s lovely to speak to you again, Colby.

Colby: 3:19

Thank you. So was there anything in that bio that you’d like to expand a little bit upon or add to?

Mrs Sheridan: 3:30

Not really. I think that when I hear it from someone else it sounds a bit pretentious and I can’t believe the journey that I’ve been on. It made sense while I was doing it, but I think it reflects that I’m a lady of age. So, no, I have to accept that’s my journey.

Colby: 3:53

Yeah, and it’s a common reflection when I ask people after I’ve read their bio, particularly when they’ve read it. They’ve been working in the field for such a long time and I think and I was discussing this with another podcast guest only last week reflecting on my own long journey of practice and thinking that perhaps, as we’re doing it, our mind and our focus is on what we’re doing, you know, right now, as it should be, and it’s only when we have these opportunities to pause and reflect that we have a chance to consider the journey in its entirety and how yeah, how long a journey, or how much we’ve achieved across that journey. Indeed. So, patricia, you started Moore House in 1988, Moore House School in 1988. And since then, your operations have expanded into the Moore House Group. I wonder if you don’t mind just to start off with telling us a little bit about each of the areas of endeavour that come under the umbrella of the Moore House Group.

Mrs Sheridan: 5:14

Yes, as you said, colby, my first venture was Moore House School and it was intended to be a small residential and day service for children who had experienced trauma and who were showing attachment challenges. But over the 38 years it has become a school for 32 young people with 14 houses attached to the hub, and it ranges from primary education through to college. So that was my first attempt at trying to show what I believed was the right approach in working with children. I then decided that, because I didn’t believe that children should necessarily be an institutional experience for all of their residential education, I decided to create a foster care service, and my foster care service has become known as permanency and short term, as permanency and short-term, and again, it was intended to work with children with trauma histories. But, like I’m sure you and other people will experience, it takes on a life of its own and it’s become quite a varied group of foster carers.

Mrs Sheridan: 7:05

We have up to 50 foster carers who work with babies up to a young gentleman who is 33, with very complex needs and a special group of conditions that we had never experienced before. So for me, establishing the foster care service seemed to make sense at the time. But it’s grown into a unique organisation on its own and I’m very proud that we in fact are the only organisation in Scotland who has the highest grades of the care inspectorate, and we’ve managed to hold that for two years. So I don’t often allow myself to be very proud, but in that instance I certainly am.

Mrs Sheridan: 8:02

The third organisation that I created was the Jane Moore Trust, and it’s a charity, and it came about because there was a school in Scotland that had closed and it was a school that was working with children with neurodiverse challenges, and so it’s my nature when I get a challenge to try and do something about it. So five years ago we decided that we would open the school again. So we now have a school that works with children who have experience of neurodiverse issues. It’s a small school and we have both primary and secondary children. It has taken quite a time to get established, but we’re beginning to show evidence of our reputation, beginning to expand the pupil numbers. We are registered with the National Association for Autism and again, that for me is a reflection of the quality of what the team’s doing. So, yes, three organisations that keep me busy, but organisations that I’m very proud of and organisations that seem to have made sense to me each time that we established and added on the next organisation. It’s been an interesting journey.

Colby: 9:39

Yeah, it certainly has. What set you on this path, would you say? How did you come to be involved in?

Mrs Sheridan: 9:48

Yeah, I started I was in social work and my director in the local authority asked me to do a report on the residential services that the local authority was using, and so I visited about 12 residential services in Scotland and then I did my report and what I found was really quite sad and disappointing, and I found that the pupils that were in these residential establishments clearly came from a socioeconomic group where families were struggling with poverty and difficulty was that the staff in some of these organisations did not have a belief in the potential of these children and there seemed to be an acceptance that these children couldn’t achieve and there was no drive to measure outcomes or to create a curriculum that would compensate for the difficulties that the young people were bringing into the education field.

Mrs Sheridan: 11:13

And so I had a conversation about the report with my director and, of course, knowing me, he said well, if that’s your findings, I challenge you to do something about it. So I took the challenge on, and my first organisation that I created was Moore House School, and I think for me it was important that I created something that I hadn’t found in Scotland and I wanted to start speaking a language that wasn’t used at that time in Scotland, but I’m delighted to see it’s a language that we use now, a language of love and acceptance and belief in the potential of children. So that was my starting point in working in the residential education sector.

Colby: 12:07

And he lost an employee as well. I’m thinking, pardon, I’m thinking that he lost an employee as well. Your supervisor at the time, who challenged him yes, was he anticipating that he would lose you from the organisation? Yes yes, he was yeah.

Mrs Sheridan: 12:28

Yes, he was a wonderful gentleman and he knew his team, so he knew me obviously.

Colby: 12:39

Yeah, yeah, yeah. So the Moore House School was a residential school. You brought together both a desire to house the young people in a more positive and encouraging way and also to deliver to them education opportunities that focused on unlocking their potential.

Mrs Sheridan: 13:15

Yes, very much so.

Colby: 13:17

And it reminds me very much of an earlier podcast that I had with John Whitwell and I’m not sure if you’ve heard it, but, um, he was talking about the uh, the cotswold community and, um, and he was talking at this point of the podcast particularly about donald winnicott, I think, and and winnicott seeing children as being like bulbs, the growth is within them. You just need to create an environment around them that unlocks that, that allows for that and facilitates that.

Mrs Sheridan: 13:57

Yeah, Very much so yes.

Colby: 14:00

And were there any particular challenges that you’d had along the way in terms of setting up the Moore House School?

Mrs Sheridan: 14:10

Yes, I think the first challenge that I struggled with was there wasn’t a landscape of talking about children in terms of trauma and attachment, and at that time the landscape was very much about control of children, and so I found it difficult a peer group of people, of like-minded people, and so it was a struggle but I thankfully managed to draw together consultants who had the respectability in the field in general, and it was about building a network of people that could share and did share my values and supported me when the going got tough, because sometimes when you’re a lone voice in the wilderness, it can be difficult. So I think the first thing was drawing a peer group together to give me sustenance. That was the first point. The second point, inevitably, was the challenge of being a new entity and not being known and having to establish a reputation. So that threw up financial challenges.

Mrs Sheridan: 15:47

I tell the story of when I first started. We didn’t have a lot of money and I had to go to the bank manager and ask to borrow money to buy a car, which I didn’t buy. The car I had to use the money to pay the wages. So there were early challenges, financial challenges but through time we became established and I think that I was very fortunate that as our reputation grew, so we got the confidence of local authorities and our numbers increased to a place where we became a viable organisation. So it was yes, I wouldn’t say it was a challenge, but it certainly.

Colby: 16:38

It took some courage and energy, but we got there yeah, it’s interesting because you’re not you’re not the first um founder that I’ve spoken to and that who has, um, almost uh, intimated that um, the first priority is to go in the direction that you you wish to go in terms of setting up a service, and you’ve almost got to.

Colby: 17:06

Well, you can hope and pray, I guess, but you’ve got to believe that, as long as you provide and deliver a professional service, a needed service, the money will take care of itself, or the money will follow, and yes, I’ve heard that experience from others, and certainly that’s the way I have practiced for a very long time in my independent practices, the focus being on just the delivery of a professional service and the money will, will, take care of itself. It doesn’t always, though, does it? Yeah, but in the end, perhaps inevitably, yeah, it does, and I really like what you were saying about needing a group of peers, bringing together a group of peers, and the logical implication of that being that even founders and directors of services need to have a reflective group to talk to, to reflect on the work that they do and offer feedback and be offered feedback and guidance.

Colby: 18:31

Yeah heads of organisations I think it’s been the consensus view of other people I’ve spoken to as well should be getting that kind of reflective mentoring, peer mentoring and, if not, full supervision. Yeah, definitely yes.

Mrs Sheridan: 18:53

I think that you can become isolated and I think it’s important that you have the humility to recognise that you may have a passion and you may have a belief, but you need to be open and available for positive criticism if we’re going to grow. If I needed to grow as an individual and the organisations to grow, so we had to have an open and transparent approach to our practice and a willingness to listen to people who had a lot more experience and that had a valuable contribution to make.

Colby: 19:41

And you mentioned that you gathered them from around the place. I’m wondering where did you find them and how do you think what were some of? I guess a bit of a question without notice, but what do you think were some of the more important things that they shared with you that informed your approach to the Moore House school?

Mrs Sheridan: 20:04

Yes, I think the very important relationship for me was that it may come with age, colby, but I was very much into the John Bobies, the John Ashcroft, all these theories of attachment that were not around and being spoken about and used in the early days, and I knew that I wanted my team to be trained and to have a real understanding of what I was trying to convey to them about how we should work with children. And I came across Dan Hughes in America and it sounds a bit pretentious, but I did go over to America to do his DDP attachment course and I just felt at home. For me it was the answer, it was the way that I wanted my staff to understand the work that I was trying to do. So I did the course with Dan in New York, actually came back to Scotland and then I met several of his team who worked both in England and Scotland, and the first person that I established contact with was Edwina Grant, who in fact was the Scottish director for Dan’s DDP organisation.

Mrs Sheridan: 21:49

And Edwina came into our organisation and started to help to introduce the DDP approach and she stayed with us for a number of years and has only recently retired, and so we became an organisation, with Edwina’s support, to start and roll out DDP in Scotland, and we still now offer DDP training to any of the organisations in Scotland that feel that that’s the theoretical approach that they want to use.

Mrs Sheridan: 22:29

So Edwina and Dan’s model theoretical model for me was a really helpful training module that I could use for the team to understand my approach. And so from working with Edwina it’s really been about me going out probably more often doing courses myself, and I came across a course in Ireland with Patrick Tomlinson, so I couldn’t miss that opportunity. So I did a course of which Patrick was a contributor, and then again I established links with Patrick and he now again works with the organisation, and so I’ve been really fortunate in that I’ve been able to be introduced to some really important, impressive, impressionable people impressive people, rather, that for me speak the same language and have the same values and the same passion for getting it right for children. So I’ve been really lucky, and our organisation’s been lucky in the people that have come alongside us and support us to make sure that we get it right for children.

Colby: 23:59

And I chuckled a little bit there, because Patrick is a mutual colleague and something of a silent partner for this podcast, in that he puts me together with some of our guests, including with you, patricia. One of the things that I think is really significant about what you were saying there is that you go and you yourself go and get trained. You attend the trainings, you, and then you. You have a strong desire for those trainings that you think speak to you and how you want your organisation to operate and run and the care and service delivery you want staff to deliver to children. You have them all trained in the same models and theories theories, um, but.

Colby: 25:08

But the interesting thing is that, by the sound of it, it’s from the top to I hate saying from the top to the bottom. It sounds terrible, doesn’t it really? Everyone in the organization is gets the same training so everyone can speak the same language and, importantly from the point of view of the children and young people that you deliver a service to, notwithstanding that everyone’s got their own unique traits and characteristics, there’s a foundation of commonality across your staff group, which I think is really important and can be. It doesn’t always exist, for example, in statutory child protection organisations, where you know large organisations but where you wouldn’t. We wouldn’t commonly see everyone, all the staff group, singing from the same hymn sheet, so to speak. But I agree, I think that’s a really valuable thing. And it’s not just I think. Another previous podcast guest, simon Benjamin, who ran the Lighthouse Foundation here in Victoria and also had worked in the Mulberry Bush School in the UK, spoke really authoritatively about the importance of everyone being on the same page. Yes, yeah, so that’s great.

Mrs Sheridan: 26:48

I think you’re right, colby.

Mrs Sheridan: 26:49

I think the importance is that everyone needs to be invested in, and everyone, if you’re saying we all have a part to play they have to understand what that part is and they have to feel valued and they have to have the confidence to contribute to the care of the children.

Mrs Sheridan: 27:13

And so for me, it’s important that we do all have the same training, and I think that was my drive. When I started, I realized that I did not have all of the skills and theoretical knowledge that I needed, and so that’s why I did my master’s in education and then went on to do my master’s in forensic psychology, for two reasons One I wanted the staff to recognise that we all need to be in a learning environment and that we don’t always have the answers, but to encourage staff to believe and to convey to children that lifelong learning is something that we should all aspire to and that it’s so valuable for both the children and for staff. And so for me, I thought, by showing an example, although it was hard sometimes finding the time, but it was about setting, you know, setting the scene and having staff understand that we’re all on this journey together, journey of learning together that you started from a place of I’m not quite sure if I know what I need to know and have the skills that I need to have.

Colby: 28:37

So you started from a reflective position.

Mrs Sheridan: 28:41

Yes.

Colby: 28:45

A reflective and self-awareness, self-evaluation, self-awareness and, I would imagine, as part of life, lifelong learning. Encouraging that, embodying that in ourselves, encouraging it in others, has as part of it an ongoing reflection of what about what? What do I know and what do I need to know? Next, and I think that that’s been again another theme of this podcast and something that I’ve said previously and stand by, is that we need to think about what we’re doing. In this area of work.

Colby: 29:25

Thinking about it can be hard I had Nicola O’Sullivan on and she was talking about how the work can be so confronting, so challenging in some ways, that it can impact our capacity to think but we need to be thinking about what we’re doing. If we stop thinking about it, we become procedural, yes, and when we become procedural, we apply a one-size-fits-all, regardless of who’s in front of us. And procedural practice can be hard, can lack heart, can, in fact, be heartless practice. Yes, yeah, and I just wanted to make the point, in case people missed it, that the Moore House School is a residential school. The children I’m not sure if you have day students as well.

Mrs Sheridan: 30:22

I think you do, don’t you?

Colby: 30:23

Yes, but you also have children who live in those homes that you mentioned, with staff, and I’m imagining that there is also the word I’m looking for. It’s getting late in the day for me, so the words don’t come as easy. Here it is, I’ve got it. We’re going to cut that bit out. So I imagine that there’s alignment between home and school, there’s concordance, there’s congruence between home and school.

Mrs Sheridan: 31:01

Yes, the team in the homes do go into the school and work alongside children, and I have a psychological service team and what they do is they work both with the house, families and the teaching team and together they work out what we call a children’s plan, and so there’s the multidisciplinary focus on the needs of the children and we also ensure teachers, care staff and our psychological services team do the same training.

Mrs Sheridan: 31:50

So there’s relationships that build up through these opportunities and there is good communication between the multidisciplinary aspects of our team. And I think the biggest challenge for the teams in the houses is that you assume that there’s confidence in terms of education for care staff, but some of our care staff struggle because they themselves had difficulties when they were in school, and so what we encourage is some of our care staff, if there’s a subject that they’re not confident in, that they will get alongside a child and the two of them will do the learning together, and it’s quite refreshing when you see the adult and the child trying to learn something that the care staff member may not necessarily be confident about. It’s nice to watch that experience.

Colby: 32:53

That’s wonderful. Yeah, as you were talking about that, I could just imagine the emotional congruence between the staff member and the child. You know the emotional connection from having that shared learning experience, which is really important for our children in need. And yeah, it sounds like just a wonderful therapeutic way of delivering aligned care across both the home and the school. And I’m wondering if your psychology service provide a therapeutic service to some of the children as well.

Mrs Sheridan: 33:41

Yes, Children can have one-to-one interventions, working with things like grief and attachment, and that’s usually alongside, when it’s appropriate, alongside the key care staff member. We attach a key staff member for each young person in a therapeutic pathway and it’s interesting to see how relationships are established and how passionate the key workers can become if a meeting’s cancelled or, you know, if there’s something important for the child. It’s interesting when you watch the two disciplines working together when there’s a need for the child that the other discipline doesn’t recognise. So yes, there’s a passion on both sides. It’s lovely.

Colby: 34:46

Yeah, it’s wonderful when you were talking at the beginning about the Moore House group, I was also thinking about the allied health team that you across the three organisations.

Mrs Sheridan: 35:18

And we normally use as much as possible community-based services in terms of health, and I think that’s important for the young people when they go back into their own community, that it builds up confidence to allow them to use community services. So we don’t cover all of the requirements in terms of health and we try to use any community-based services and it’s about the dentist, the doctor, the optician trying to help children to grow in confidence to use those services as and when they go back home.

Colby: 35:55

Right, fantastic and not being contented. Contented is probably not the right word, but moving, not finding the challenges of having a residential school enough. You then set up a foster care service. You said that you did that because you believe that children shouldn’t grow up in all of their years in a. You said the word institutional or residential care environment is what I understood you to be referring to. So were there any unique challenges, I guess, or different challenges involved in setting up a foster care service?

Mrs Sheridan: 36:43

I think it’s the same challenges as you find in terms of recruiting staff challenges as you find in terms of recruiting staff and it’s about finding foster carers who are resilient and who are open to training and are able to recognise that the challenge that they face could be quite complex.

Mrs Sheridan: 37:10

And so it was about working in partnership and we encouraged our foster carers to come to any training that’s available within any of the three organisations and we trained our foster carers in the attachment model. And it’s about, for me, stickability making sure that our foster carers have access to social work. Our social work team, our social work team carries small numbers of carers so that they can be available to carers more often than probably the local authority foster carers are able to get support. So it’s about consistency and it’s about encouraging carers to understand the very challenging role that they’re taking on. So in our organisation, we have had foster carers and still have foster carers that have been with us for over 25 years, so some of them have got stickability, but I think that the landscape in terms of the needs of children haven’t changed. I think the language has changed, but I still think the needs of children and the challenge that they bring, I think is the same as when I started nearly 40 years ago.

Colby: 38:47

So yeah, I’m very proud very proud, very proud yes, indeed you should be. And and so the fossil again, we, the, the organization as it’s grown, um continues to be aligned, uh, across all its component parts, that they have a shared values, their shared values, their shared knowledge. There’s a shared language, everyone can speak to each other and um and you, you’ve, you’ve deliberately gone about choosing um interested parties to become foster carers, who themselves are also, I guess, interested in being lifelong learners and continuing to unlock their own potential. That just reminds me again of the idea that what we do with our children we need to do across the organisation. So when we highlighted before in the bio, I first mentioned that what you wanted was an organisation that saw the potential in children and supported advancing that potential or creating the right growing conditions for that potential.

Colby: 40:15

It’s important that we do that for our staff, our volunteers, our foster carers. We do that for everything, everyone, because they get to feel it’s a bit like going to training and being inspired by training. If you’re the managing director and founder, you get inspired, and everyone else, you see the value in everyone else being inspired Very much so, yeah, so having your potential acknowledged and developed feels great and flows perhaps quite naturally into supporting the potential of the children as well, so that’s a very important and key value of your organisation.

Mrs Sheridan: 41:08

Yes.

Colby: 41:09

Yeah.

Mrs Sheridan: 41:09

And I think we’ve needed to use the language like families and again, throughout the years, we know when we speak to each other, I hear staff talking about the Moore House family, which I smile at, and the other kind of way that I describe foster carers is and care staff and teachers. I talk about them being professional, and so that implies a professional responsibility and implies the standards and values that we all need to share and the importance of each person within the family, because you just can’t attach someone onto the organisation. They have to be living and feel that they’re part of this living organisation, and so they have to grow as we grow, and so I think when I started, I really it’s over time that I’ve understood the importance of language, but it’s beginning to reap rewards so many years later.Colby: 42:28

Yeah, and I love the fact that I imagine that everyone feels like they’re on the same level across the family, and I think that’s also really important. And then, as if the challenges of running a residential school and a foster care agency were not enough, you’ve established the Jane Moore Trust and taken on the role of the school for children, neurodiverse children and young people, and I guess I mean I could ask you were the challenges or what are the influences there for the service that you’re providing for that part of the organisation?

Mrs Sheridan: 43:39

I think, to be honest, it was a steep learning curve for me. I hadn’t really had a lot of experience in working with children with neurodiverse challenges. I knew that I wanted to establish the same culture, and so I think that there were elements of our culture that were easily put into place in the new school easily put into place in the new school. One of the challenges that we faced was that the previous school had to close with very short notice, and so the first real challenge was to establish relationships with families and to build their confidence, and what I found was that we were actually dealing with trauma in the families that came back to us, and so there was a lot of work there in trying to establish that we were staying and that we would be reliable, and once we got that platform established, it was slow growth. I mean, we’ve been doing this for five years, and my first important step was to get accreditation and make sure that the team had all the knowledge and expertise that these children would need us to have, and, as I say, I did not have a lot of experience. I had to pull in experts.

Mrs Sheridan: 45:27

I was very fortunate in that two of the consultants from the school that had been there prior to us opening, stayed with us and again were very passionate and appeared to recognize where our drive was coming from, and so they stood alongside us and are still standing with us.

Mrs Sheridan: 45:52

And we tried to get accreditation through the National Association for Autism, and for me that was the kind of checklist of professional growth and expertise, and when we achieved that, it was the tick box. Yes, we’re doing it the way that we should and we’re still small numbers, but our reputation has become national rather than Scottish, and so we have referrals from England and Scotland, and most of our referrals are coming from word of mouth, from local authorities that are telling other local authorities the success that we’re having with with some of their children. But it’s still a learning curve for me. There’s still something different, um, different. I think children’s needs are the same, but I do think that, yes, they’re a unique, wonderful group of different behaviours that I’ve not come across prior to opening the school, but they challenge us in a different way. But it’s refreshing.

Colby: 47:10

Perhaps they come to the school in different circumstances. You might say Very much so. And there are, yeah, and that there are. They have their differences, but there’s a lot of. There’s still children and young people with needs, and there’s a lot of similarity as well as diversity. And the thought that was going through my mind, Patricia, was those consultants that stayed on the teaching staff that you have at the school. On what basis do they also stand in the Moore House family, so to speak?

Mrs Sheridan: 47:58

The training that we do is across the three organisations, so it offers the opportunity for establishing professional and personal relationships. So that’s the foundation of the relationship. The teaching team have some elements of training that inevitably are different, but we all train in terms of understanding trauma and attachment, because for me, trauma does not necessarily come from socio-economical challenges. It comes from experiences and for these children, their trauma came from their educational establishments not recognising their needs and not meeting their needs. So there are threads that go throughout our language and our training.

Mrs Sheridan: 48:58

Our consultants meet. One of our consultants meets in terms of therapeutic supervision and support once a week supervision and support once a week and our other consultant, her specialism is education and curriculum development. So both of our consultants work alongside developing the curriculum with the team. Because unfortunately, when we opened we needed to start almost from scratch with our teaching team and again, I think that was because the teaching team that had been in the previous school. They themselves had been traumatized by their experience and I felt that it was too big a challenge to support their healing whilst addressing the needs of children. So it felt as if we were having to start again with the teaching team. But five years later we have a cohesion and a language and a feeling that we are just an extension of the original organisation, although our approach is slightly different.

Colby: 50:16

And I guess you’ve confirmed what I was suspecting to be true and certainly suspect to be well think is true from my work is that it’s not that much different whether you’re dealing with children who have a history of relational trauma and socioeconomic disadvantage and you’re of diverse children. They’re all children. They all have needs. Relationships are important to them. So the language and the understanding that exists within trauma-informed theories and attachment-based knowledge is important across diverse endeavours, including, you know, as is represented in the Moore House group.

Mrs Sheridan: 51:16

Very much so.

Colby: 51:18

I was wondering if there is anything that you have learnt along the way that you really wished you knew when you were starting any of these endeavours.

Mrs Sheridan: 51:30

Yeah, yes, I wish that I had known at the beginning that, in terms of the development of trauma, and that services and local authorities would move away from the control of children, and I think if I had known that we would, as Scottish services, that we would get to a place where we would use language like love and understanding and relationships.

Mrs Sheridan: 52:23

I think if I had known back then that we would achieve this in terms of the Scottish approach and the Scottish landscape for children, it would have been a bit of a relief and I probably would not have struggled some of the times and cried some of the times that I did in the early days. But I think that within Scotland, childcare and education has come a long way and I’m relieved to know that my approach wasn’t wrong and that, yes, and that we are now there’s more of a camaraderie now in Scotland and an understanding about the needs of children, and for me I just I just find that exciting and a bit of a relief. So, yeah, I wish I’d known back there that we were going to be where we are today.

Colby: 53:27

Yeah, I do an activity when I’m delivering training Patricia, that I adapt for different scenarios, but from a parenting point of view, it’s an activity that’s based around this story, which is that I think of parenting as a bit like being a farmer a farmer who grows crops. Yeah, so, as the parent, you turn over the soil, you make sure you’ve got your paddocks fenced. Yeah, you turn over the soil, you add in extra nutrients that the soil may require, you choose the right time of the year to sow seeds, you plant your seeds and then you wait. You wait for the weather, you wait for you know whether you might have to manage any unwanted intrusions over those fences. But the most important thing is that we do is we wait, and we’re often in the dark about whether, yeah, whether all of those things that we’ve put into the growing environment, whether they’ll bear fruit. We have to wait for our crops to grow.

Colby: 55:00

Yeah, and it sounds very much like that in terms of your journey. You had the courage of your convictions to take service provision in a different direction in Scotland, service provision in a different direction in Scotland, and it turns out that you were right. Yeah, it turns out that you grew what you were hoping to grow. Yes, yeah, my last podcast guest was Richard Rowlandson of the Mulberry Bush School in the UK and his question was what are you feeling hopeful about in the work that you do? And the reason why I’m asking you now is I think you kind of was answering that already. Yeah, a moment ago.

Mrs Sheridan: 56:00

Yes, I’m very hopeful of the way forward In Scotland. We’re talking about the promise, which is a focus nationally, and it’s about recognising the need for children’s voice in decision-making, establishing support, genuine support for families to enable them to nurture and parent their children, so that we don’t end up with the damage and trauma that our children can end up having, and just a genuine awareness and honesty in that we didn’t get it right in the past, but that the future is brighter, there is hope for children. I still think there’s work to do for supporting families. I still think our focus is on the damage rather than preventative work being done, but I am very hopeful that, certainly in Scotland, that we are recognising and understanding the children’s behaviours and what the children are communicating by their behaviours in a way that we didn’t before. It was about control, Whereas now, and even the language.

Mrs Sheridan: 57:36

Now we’re talking about love, we’re talking about relationships and we’re taking risks in becoming attached and showing children that we can love them, that we do believe in them and that we don’t need to be embarrassed about using that language which 30, 40 years ago you were shunned for using that language. So I’m really optimistic and I’m optimistic that God gives me a lot more energy and a lot more years. We have a lot more to do.

Colby: 58:12

Yeah, well, I hope we both get that as well. Yes indeed so, Patricia. I always give my podcast guests an opportunity to ask me a question without notice. We’ve been going for about an hour now. We probably could talk for many more, but we should be thinking about winding this one up, but before we do, is there a question that you would like to ask me without notice?

Mrs Sheridan: 58:43

Yes, I’ve obviously looked into education in Australia and I’m aware of your national improvement framework and I was really wondering about you in terms of do you feel Australia’s education accepts, understands and is driven to meet the needs of the more vulnerable groups of young people? Are you optimistic about the way forward?

Colby: 59:18

That’s a really good question. I could speak primarily of my own jurisdiction, where there has been significant endeavour to roll out training across the jurisdiction to all the schools and personnel within schools in trauma-informed or trauma-responsive practice and what a trauma-sensitive school environment looks like. So there’s definitely been endeavour in that space here and in my neck of the woods In terms of what I think. What I would offer differently is a way of thinking about the work with the children that is tailored to the experience of each and every individual child who has experienced significant relational or other hardship. So capacity to think about and better understand what’s going on for each of those child and how they, how they each, each one of them expresses um that in their, in their outward behavior and and other aspects of their presentation, and I guess I would also a bit similar to what we were talking about before. I think it’s really important that when we deliver training about our most disadvantaged, we also acknowledge that they’re children like all the other children in the school and all the other children in the school are children just like our children who’ve experienced a lot of hardship, people that doesn’t discriminate in terms of the benefit that can flow from the way we approach the role. All that by way of. I encourage teachers and other staff within school that I have contact with to draw on conventional approaches to caregiving and relating that are helpful to all children, including those who’ve experienced significant hardship, because when we do that, that also communicates that all of the adults have within them the capacity to make a significant positive input into the lives the emotional, the relational, the psychological lives of the children. So I’m a little bit hopeful that schools and education are more interested in being trauma sensitive and responsive and indeed trauma informed.

Colby: 1:02:46

I think the difference between being trauma sensitive and trauma responsive and trauma informed, trauma-responsive and trauma-informed so trauma-aware, trauma-sensitive, trauma-responsive and trauma-informed, trauma-informed involves relationship. That’s, I think, the difference. So individual relationships. I really want to get to know you, to get to understand you. I really want to know what needs you have that I can assist with or respond to therapeutically to, in order to ensure that you feel loved, worthy, adequate, capable. I want to ensure those things and I think that, um, um, that that would be the difference from what I, what I understand to be what, what is being rolled out and what I would roll out is that I would encourage for teachers and other educational staff to have that capacity to think about, to reflect on, to understand the needs of each individual child and to deliver ways of of of relating to them and caring for them in school that help them to feel, yeah, worthy, capable, adequate, good enough.

Mrs Sheridan: 1:04:25

Yes, I think that’s why I use the term I’m possible for staff and children. Relationships are the vehicle to all healing, in my view.

Colby: 1:04:41

That’s right.

Mrs Sheridan: 1:04:44

So easy and yet so hard. I said so easy and yet so hard.

Colby: 1:04:51

Yeah, well, yes, I think, yeah, I think. Our children. The perception of many is that our children are defensive and difficult to establish and maintain relationships with. I mean our children who have been hurt and let down, and I’ve never found that.

Mrs Sheridan: 1:05:23

Yeah.

Colby: 1:05:23

I rarely have a child with whom I can’t develop a relationship and I don’t and I do it through helping them feel like they’re a person of worth, helping them feel like that they’re good enough, that they’re capable, they’re adequate. Yeah, just as they are.

Mrs Sheridan: 1:05:44

Yeah, wonderful little beings.

Colby: 1:05:48

They are. Yeah, they keep us on our toes a little as well. They keep us on our toes a little as well. So, finally, I did flag this with my Richard Rowlandson question, but I would just wonder if you have a question that you would like me to ask.

Mrs Sheridan: 1:06:13

My next, guest on this podcast. I was looking. It’s the lighthouse, isn’t?

Colby: 1:06:20

it, it is.

Mrs Sheridan: 1:06:21

I was looking at the work that they were doing and I think for me it’s about how do they create a culture in foster carers that replicates the values of Lighthouse and maintains the values of Lighthouse.

Colby: 1:06:47

Yeah, that’s a really good question. It’s an extraordinary organisation.

Mrs Sheridan: 1:06:51

I was so impressed when I read the background. It was wonderful and I’d like to pass my compliments on to them.

Colby: 1:07:02

I’ll definitely do that. Thank you, Patricia, for what’s been, I think, a really inspirational podcast chat between us. I’ve really appreciated you making the time to appear and I wish you all the best in your ongoing endeavours. Long may they continue to happen.

Mrs Sheridan: 1:07:31

Thank you. I’ve enjoyed this morning with you and I’d just like to say thank you for the opportunity, and it’s with links with people like yourself and Patrick that keep people like myself feeling strong and carrying on the work, so thank you for that too.

Colby: 1:07:52

Lovely. Thank you, you’re welcome.

Mrs Sheridan: 1:07:55

Thank you, you’re welcome, thank you.

Learning to Live with Yourself and Others: Insights from Therapeutic Residential Care, with Richard Rollinson

Sunflowers Don’t Bloom Overnight: A Therapeutic Journey

The profound wisdom shared by Richard Rowlandson in this episode offers a transformative perspective on therapeutic residential care that resonates far beyond institutional walls. With over five decades of experience at the Mulberry Bush School in Oxfordshire, Richard’s insights illuminate the essential elements of creating healing environments for our most vulnerable children.

At the heart of therapeutic communities lies a simple yet powerful concept: belonging. As Richard eloquently explains, the word “belonging” itself combines “be” (which the Oxford English Dictionary defines as a “defective word” requiring something else to make sense) with “longing” (a yearning for something unattainable). When fused together, they create something powerful – a sense of being part of something rather than apart from it. This fundamental human need drives much of the behaviour we see in traumatised children.

One of the most striking insights Richard shares is about children’s desperate need to be held in mind. He recounts a six-year-old girl who taught him that children who don’t feel held in the adult mind will produce behaviours to be “on their mind” instead – even when those behaviours lead to negative consequences. As Richard poignantly puts it: “If I can’t be in their mind, I better be on their mind, because if I’m not either of those places, I’m out of their mind and out of my mind.” This profound understanding explains why traditional behaviour management approaches often fail with traumatised children.

The Mulberry Bush School’s approach centres on creating an environment where children can “learn to live with yourself and other people.” This seemingly simple mission statement encompasses a sophisticated therapeutic practice that acknowledges how early trauma disrupts normal development. Richard uses the beautiful metaphor of “tempo rubato” from music – time that has been stolen. These children have had their childhood time stolen from them, and therapeutic communities work to give some of that time back, allowing for healthy emotional and social development.

Perhaps most relevant for mainstream education is Richard’s emphasis on the power of the word “we.” He laments that schools have a captive audience five days a week but rarely use that potential for building genuine community. By creating spaces where students can regularly reflect together on “how are we doing?” and “what’s going on?”, schools could transform their culture from one of compliance to one of belonging. This simple shift in approach doesn’t require turning every school into a therapeutic community, but rather introducing therapeutic elements that benefit all children.

The conversation also touches on the patience required in this work. Using a horticultural metaphor, Richard warns against forcing growth, which leads to weak roots. Instead, we must create the right conditions and wait, understanding that “the long-term hurt many of these children have suffered requires some long-term work.” This perspective challenges our results-driven educational culture and reminds us that healing happens on its own timeline.

Richard’s five decades of commitment to this work stand as testament to its value. The fact that former pupils still reach out years later, sometimes saying “you’re the only ones who didn’t give up on me,” speaks volumes about the lasting impact of being truly held in mind. For anyone working with vulnerable children, Richard’s wisdom offers both practical guidance and profound inspiration for creating environments where healing and growth can naturally occur.

You can listen here:

You can watch here:

About Richard:

Richard has a long association with Residential Therapeutic Communities, having worked at the Mulberry Bush School for well over 20 years and where, from 1991 to 2001, he was its Director. He was also Director, Children and Young People, at the Peper Harow Foundation, from 2001 to 2005.

Richard qualified as a Social Worker with an MSc from Oxford University in 1983, following the then Part 1 training in Child Psychotherapy at the Tavistock Centre. In 2005 he completed the Ashridge MA and training in Organisational Consulting. He has been Chairman of the Charterhouse Group of Therapeutic Communities and for many years the Chairman of the Care Leavers’ Foundation. In 2014 he became Chair of Trustees at the Mulberry Bush School, only recently stepping down from that position, while remaining a Trustee with a special brief for the links and development of the contacts with and participation of former pupils. He has published numerous articles and continues to lecture widely across the UK and Europe.

Related Podcast Interviews:

John Whitwell

Listen here:

Watch here:

John Turberville

Listen here:

Watch here:

Transcript:

Colby: 0:01

Welcome to the Secure Start podcast.

Richard: 0:04

And one of the most powerful words I believe in therapeutic residential care is the word we we. So if we encourage the sense of belonging and it’s very strong it provides an alternative to presenting disruptive behavior. Hence we always talk about you. Come to the Mooribish school to learn to live with yourself and other people that they’ve had time stolen from them, the time to be a child, to be well-grounded and rooted, and we’re there to help give them some of that time back.

Richard: 0:48

The long-term hurt many of these children, young people, have suffered require some long-term work. I don’t feel held in the adult mind and because I can’t feel I’m in their mind, I produce behaviors continually to be on their mind, even though I know it has negative consequences. It’s better for me Because if I can’t be in their mind, I better be on their mind, because if I’m not either of those places, I’m out of their mind and out of my mind. I better be on their mind because if I’m not either of those places, I’m out of their mind and out of my mind, and we have to wait and give the child the space and the opportunity to make amends for what they do.

Colby: 1:42

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is a long-standing and highly respected figure in the world of therapeutic residential communities and practice in the UK and beyond. Before I introduce my guest, I’d just like to acknowledge the traditional custodians of the lands. I come to this podcast from the Kaurna people of the Adelaide Plains and I’d like to acknowledge the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Richard Rowlandson. Richard was, until 31 December 2019, the Director of the Planned Environment Therapy Trust and remains an independent consultant in the fields of therapeutic childcare, education and mental health across the voluntary, statutory and private sectors. Richard has a long association with residential therapeutic communities, having worked at the Mulberry Bush School for well over 20 years and where, from 1991 to 2001, he was its director. He was also director children and young people at the Pepper Harrow Foundation from 2001 to 2005. Amongst his activities in this field, richard worked for many years with the Department of Social Welfare in Portugal to support the development of specialist therapeutic residential communities across the country. He continues to work in a consultant role with several organisations in Ireland and Portugal.

Colby: 3:40

Richard qualified as a social worker with an MSc from Oxford University in 1983, following the then part one training in child psychotherapy at the Tavistock Centre In 2005, he completed the Ashridge MA and training in organisational consulting. He has been chairman of the Charterhouse Group of Therapeutic Communities and for many years, the chairman of the Care Leavers Foundation. In 2014, he became chair of trustees at the Mulberry Bush School only recently, stepping down from that position while remaining a trustee with a special brief for the links and development of the contacts with and participation of former pupils. He has published numerous articles and continues to lecture widely across the UK and Europe. Over 35 years he has undertaken numerous serious case reviews into the deaths of or serious harm sustained by children and adolescents, as well as service inquiries into organisations providing care and treatment for vulnerable populations. He was also involved in the Commission of Inquiry into Historical Child Abuse in Ireland and contributed a chapter to the final Ryan Commission report in 2009. Welcome, richard

.Richard: 5:10

Colby, thank you very much. I was just thinking I’d like to meet that guy sometime.

Colby: 5:14

It sounds quite interesting. Yes, Well, of course, our podcast guests will never know what a hash I made of some of those sentences. With the magic of recording and editing, I can make it sound perfectly seamless. And also I’ve just discovered that my editing software with AI involvement allows me to look as though my eyes are on the camera the whole way through as well. So that’s good as well. Yeah, Technology when it works it’s wonderful it is, it is. Was there anything else that you might wish to add to that bio?

Richard: 5:58

No, I think the bio is accurate and truthful is accurate and truthful. I think what it offers is a sense of structure that when going through it, living and working through it, sometimes didn’t feel that way. It sounds like everything was done and actually the experience is sometimes just getting on and getting on and other times the experience is sometimes just getting on and getting on and other times really just trying to survive and that sort of evens it out in a framework. So, while it’s true, the truth as anyone who’s involved in very close working with troubled populations and managing oneself in those can have a very different feel at times. So it is interesting to hear an introduction in that way and then have this sense of it was a very interesting journey, sometimes in the Chinese curse sense may your life be interesting look, as you were saying that I was just.

Colby: 7:04

I was also thinking to myself that about. You know, over a long career, we we becomes um immersed in what we’re doing in the here and now and we’re not necessarily uh spending a lot of time thinking about what’s gone before or what may come uh in the future. So my career hasn’t been as long as yours. I’m only in decade number four. We had a little catch up a few weeks ago before when we were talking about doing this podcast, and am I right in thinking that it’s been a 52 year long history of association with the cotswolds?

Richard: 7:49

not with the mulberry bush. Yes, I mean the cotswold, yeah, the mulberry bush. We always had good links with the cotswold community. And and of course, you’ve spoken to john whitwell already, someone who I greatly admire, and he was quite an important person to many of us in this sector.

Richard: 8:11

His capacity to contain anxiety really percolated through the community and went beyond the dispersal of Cotswolds people to other places. And of course the real link was Mrs Dr Drysdale, the founder of the Mulberry Bush was also the consultant for a number of years to Cotswold community too. So there are these links. But it’s right, yes, I arrived at the Mulberry Bush on the 8th of October 1974.

Colby: 8:50

51 years ago.

Richard: 8:51

Yeah, yeah, and I always remember that because it was a child who started that day as well.

Colby: 9:00

Yeah.

Richard: 9:00

And all these years later, we’re still in touch.

Colby: 9:03

Oh, really, that’s wow’re still in touch.

Richard: 9:08

Oh, really that’s wow yeah.

Colby: 9:08

Yeah so yes, it’s remarkable. Tell us a little bit about I mean, I’m sure many people who listen to this podcast will know something of the Mulberry Bush School because it’s had such an incredible history and long history, starting as it did by Mrs Drocker Drysdale and her husband. But perhaps if you could tell me a little bit about, or tell us a little bit about, the work at the Mulberry Bush School over these past decades that you’ve been associated with it, In many ways its emergence was out of a social and international experience of disorder and disarray and danger and risk, namely World War II.

Richard: 10:10

And at the start of World War II, very briefly, because it’s a long and interesting story Mrs Dr Drysdale, who was a housewife, opened up a nursery and playgroup for families in the locality in Oxfordshire urban centers. Because of the bombing, she found herself giving shelter to a good number of individuals and what emerged was the people who were organizing the evacuation, and Donald Winnicott was a consultant to that process, though she didn’t meet him, then consultant to that process, though she didn’t meet him. Then they discovered that Mrs D seemed to have a much greater ability to contain and maintain those children who found it impossible in many other places and had been moved on and moved on, and moved on, and even when they went home they weren’t able to remain there. The dislocation was so great and it really emerged from there. So that was during the war. But by 1948, she was left with 28 children, all of whom were not able to return home, either because there was no home to return to, or actually they just weren’t felt to be and didn’t feel to be a part of those home bases anymore, and so she found a place here in Oxfordshire where the Mulberry Bridge School is now, and so she found a place here in Oxfordshire where the Mulberry Bush School is now, and they moved sometime.

Richard: 12:25

A charity wasn’t even a charity then was from 1948. Though the story goes begins earlier than that, and the reason it’s a school is twofold, one of which is every child, wherever they are in the UK, has to be registered in a school. And so it was a school, even though it was a particular kind of school, and we’ll get to that, I’m sure. But the other thing was, instinctively and intuitively, mrs d knew that it would be of no help at all to children to become emotionally whole and wholesome, insightful, if they didn’t have the educational experiences and capacities that many of their contemporaries would have, and so she was very committed to that, but also committed to the particular nature of the school they needed. So that’s a bit of the history of how we got there.

Richard: 13:34

And right from the start, the educational experience was primarily emotionally led, with a population of children who had been so damaged by the presence of some treatments and the absence of others that they hadn’t been able to live with themselves or with other people. Hence we always talk about you. Come to the Moorooish school to learn to live with yourself and other people Living to learn learning to live. The words come easy, but it’s not glib. It’s a foundation to the reality of what children have needed and how they have to engage with themselves and being helped to do that and discover themselves as part of that process. So, as you can see, I can go on.

Colby: 14:32

Well.

Richard: 14:34

I was going to.

Colby: 14:35

I was going to look. I’m a history buff outside of psychology and I love hearing these, these stories about, and have done a little bit of reading actually about the history of the Mulberry Bush School and the work of. I’ve never heard her referred to as Mrs D before, but definitely as Mrs Docker Drysdale.

Richard: 14:58

Yes, yes.

Colby: 15:01

Rarely. I think I got corrected by referring to her as Barbara or gently corrected at one stage.

Richard: 15:08

Yes, yes, well, actually it’s interesting, cotswold, she was always Mrs Drysdale.

Colby: 15:14

Yeah.

Richard: 15:15

At the Mulberry Bush. She was Mrs D, but she was always the same person.

Colby: 15:21

Yes, yes, yeah. So you arrived in 1974, 1974, and over that time, that that span of involvement, which is, uh, 50 years, um how, how, what, how has it evolved as a school and as a mean? It’s really a therapeutic community with a worldwide reach these days.

Richard: 15:49

A colleague of mine and, frankly, one of the influences for me and on me of my work is Adrian Ward, and he was a colleague when I was teaching at university and for a brief interrenium in my time at the Mulberry Bush and we were reflecting upon what is the particular enduring nature of the Mulberry Bush and it really matched something that Mrs D and Winnicott were very keen on, this notion of always becoming. So the Mulberry Bush did not emerge you know who is it like? I’m trying to think of the God that sprang from Zeus’s brow, all fully armored and things, but it didn’t emerge fully formed, it was always becoming and it was opened to becoming and continues to this day to be open to becoming, which is not just keeping on keeping on, though that’s important it is seeing opportunities for further growth and development, not simply in service to itself, but in service to a commitment to a task to help other people who are troubled and at times troublesome, find a way through to a different way of being.

Richard: 17:23

And that’s the real continuity. And so it built up. Over times, and even during my tenure as director of the Mobley Bush, people would talk, sometimes in rather rarefied ways, ourselves included, about the therapeutic community and the therapeutic task.

Richard: 17:46

And that was important. But equally, there were times where I would acknowledge, look, if we were only to identify ourselves as a therapeutic community because things are going so well, I’d have to have a buzzer on my desk and press the buzzer sometimes to cease being that because we were in total chaos. That was part of the work. Part of the work was supporting functioning and development and managing breakdown, but in a way that made a difference, and so that’s really the task. And we would sometimes begin to go a bit off course and, in a culture and an environment where inquiry was at its heart, there was always, thankfully, someone to say hang on, I’m a bit concerned, what is it that we are doing? I’m a bit concerned, what is it that we are doing?

Richard: 18:45

And even the children sometimes would say to the grownups that’s not fair, we don’t do that. And we’d have to listen and we’d say yeah, okay, and we would think about what was going on. That was making us, you know, be a bit too controlling of things. So open communication and genuine discourse and dialogue was really, really important, and it could easily be quashed and squashed, not consciously, but with this anxious belief that everything had to be orderly. No, we don’t welcome breakdown and disorder the mulberry bush doesn’t do that even now but we accept it as part of the work that will help us regain an equilibrium where we are all together in our thinking and growing and learning, and not just the children in our thinking and growing and learning, and not just the children, I often say.

Colby: 19:50

People in my work. People talk about conflict as a bad thing and many of the children I work with they lose relationships where there’s conflict and conflict has been such a negative experience for them. But I’ve always held the view that conflict is really important, Disagreement is really important.

Richard: 20:14

And excuse me sorry. You can see I get enthusiastic. That’s all right.

Colby: 20:18

It’ll happen both ways, but how else will children learn that relationships will persist after conflict?

Richard: 20:30

Yes, exactly, and things can be mended with the commitment of all. And we’ve had a number of former pupils come back, sometimes years after, and and two themes, but really the same, one of which the communication is I don’t know how you ever put up with me. I was outrageous, I was this, that and the other. And you say well, actually you really weren’t as bad as you think you were. You gave us a run for the money. That’s fair enough, but there was always something about you that let us look after you and care for you, and you made good use of it. And the other one is and this is, you know, quite a sad observation a number come back and say I come back to you because you’re the only ones who didn’t give up on me yeah, that is a sad observation yeah yeah, it reminds me of a young person who said to me once Colby, do you know why I keep coming to see you?

Colby: 21:41

And I thought about it and I thought I said to them well, that would be because I guess you have the experience that I really understand you and I help you. Oh no, she said I keep coming to see you because you’re the only one who’s stuck around.

Richard: 22:05

Well, there is that, and really that’s such an important communication Stuck around.

Colby: 22:13

Absolutely.

Richard: 22:19

But not forcing ourselves on them, but them knowing they’re available. I still only live less than a quarter of a mile away from the Mulberry Bush, and that was my mistake.

Colby: 22:25

That was my mistake Earlier. For some reason I got Cotswolds stuck in my head instead of yeah, in Oxfordshire, there near the Mulberry Bush School. Yes, that’s what I was trying to say. You’ve been part of the community fabric as well as the community. Yeah, indeed, yes.

Richard: 22:46

Mind you, our son’s take on his childhood and youth was he was being held prisoner in a rural gulag because he was always a city boy, but actually he does. He did acknowledge that his childhood was okay. So it’s a lovely village and, if you like villages, and I grew up in new york city, so I’m quite happy having had my city time to be in a rural environment, so so how did you find yourself there, having grown up in New York City and people will notice the accent that has persisted.

Richard: 23:18

Indeed. Well, you’ll probably have to buy the first 14 volumes of my autobiography for the full story. But briefly, and this is relevant, ultimately, I spent four years in a seminary studying to be a priest. Thankfully, I was rescued by two Susans from a life of celibacy and I left the seminary and I was rather wandering while being a perpetual student. And I was rather wandering while being a perpetual student and I saw an advert for study abroad, in the UK at City University of New York.

Richard: 24:06

I thought well, long story short, suddenly, in the September 1970, I was over there in England and I liked it so much, I asked if I could stay and they said yes, there in England, and I liked it so much, I asked if I could stay and they said yes. And in fact, my girlfriend then, who’s now my wife? She had heard about the mulberry bush and in 1974, I drove her down for a visit. I was signed up as a PhD student and we visited it for a weekend and it was fascinating. It was much more interesting than social and economic history, and we both ended up staying 52 years ago 54 years ago.

Colby: 24:47

Say that again 52 or 54 years ago, 54. 52. No, it’s 74.

Richard: 24:53

Yeah, 74, yeah 74 74 sorry, yeah, yeah it was a long time this is not the maths podcast and, as they say, and the rest is history and hysteria but uh yeah, it was just so interesting and I hope this isn’t premature I always puzzled over what attracted me so much to the Mulberry School the day I walked in to it, and it is a very lively environment and it was very different from any other space I thought I’d encountered, from any other space I thought I’d encountered. Only after it’s really only been within the last 10 years, I realized what the connection was between being in a seminary and being at the Mulberry Bush, and it’s not a religious or belief-based thing, it’s the actual experience of living and working, not just in a group but as a group. That’s the link. And while the religious vocation wasn’t there, there was some kind of call.

Richard: 26:05

I felt to be a part of a culture and an environment where really living, to learn and learning to live as a group was important. And, as we know, learning can be sometimes painful, certainly for the children. But there are a number of cringe occasions in my own experience where I had to see myself as others saw me and it wasn’t quite the image I like to have of myself and I said, oh yeah, did I do that? Did I say that? Oh god, so it is really about learning and being open to it.

Colby: 26:48

Yeah, so and you you mentioned earlier when I, when I botched um the, the locations of, mentioned the cotswolds, but you did mention john whitwell as um, a colleague and and someone that you, um drew, had tremendous respect for, and and um yes drew inspiration from, and were there other along the way? You also mentioned another fellow who Adrian Ward. Adrian Ward, yeah. Have there been others as well?

Richard: 27:23

Yes, and in fact I mean the Cotswold community is quite significant and when I was still green behind the ears, or whatever the phrase is, I visited the Cotswold for the first time when Richard Balberny, its founder, was there and he was totally terrified and intimidated by the force of himself and his personality. And Mike Jenks was the deputy at the time and he took me under his wing, so to speak, on that occasion. We kept in close touch and he and several other people were quite instrumental in supporting my learning and understanding and my leadership. He was very key there. He passed away some years ago now and I was really really saddened by it because he was such a fine person. John, who had succeeded as the leader of Cotswold community, was there as well. So these were key people.

Richard: 28:29

But I was very well looked after in my early times at the Mulberry Bush by some of the staff there. John Armstrong, who was the head, was very clear you know real Scots clarity who was very honest with the children and very committed to them, and many of them still hold him in very high regard. But there was the deputy Roger and there was this occasion and I think it was about the first month that I was at the Mulberry Bush and breakfast was at 8.30, and at 8.29 and 30 seconds the group of children I was working with I think one had a sock on. The others were frankly, to use the clinical term, bare ass naked and bouncing around. And Roger came through and he said is this the way you’re treating Richard? You know he’s new. That’s no way to treat him. Come on, you guys. You know breakfast is downstairs. Now Get ready.

Richard: 29:36

I didn’t know whether to hug him or punch him in the nose for making me look bad you know, but it was those kinds of experiences of communication, naming something, and I thought I’m never going to be able to do that. How do they do that?

Colby: 29:50

And I thought I’m never going to be able to do that? How do?

Richard: 29:52

they do that. What I learned over time, thankfully, is the children need the grownups to be direct and honest with them, to name things, not blame. To name things and say this is not how we do it, and on they go. So it’s. You know, there is a period of survival, but while you’re surviving I think it’s a much more widespread experience than simply my own we’re learning to use ourselves, including those occasions where we do have to see ourselves as others see us for better or worse.

Colby: 30:29

So that’s the real culture of inquiry that is sometimes talked about yeah and in, and one of the things that I’ve been quite interested in on this podcast has been the conversations that I’ve had with leaders talking about the importance of having mentors whilst they’re leading organisations.

Richard: 30:54

And.

Colby: 30:55

I noted in there that you did mention that you had people who, even through those years that you were leading the Cotswold community, who were really important to you as mentors.

Richard: 31:11

Yes, well, I was leading the mulberry bush linked to the Cotswold community. But yes, they were there.

Colby: 31:18

Did I say the Cotswold community again you did yeah.

Richard: 31:22

But they were readily available and it felt collaborative. But there were times where I could honestly have my L plates on. You know, the learner driver, the learner leader, and it would be okay because they were recognizing that you know from their own experience the experience one goes through through. And you know, yeah, yes, I’m very grateful, which is why in more recent years, I’ve been very committed to supporting other people doing this work, you know, here in the UK, in Portugal and in Ireland, because I felt so well supported in doing the work and continuing to do the work. And you know what’s that word Bearing the unbearable, because it can be, as anyone in the work knows. It can be unbearable For us, just as for the children, the young people, the adults in any environment that seeks to be therapeutic. You don’t quash the feelings and squash them.

Colby: 32:38

You inquire, but it’s easier said than done and you need someone to hold space for you.

Richard: 32:44

Yes, yeah, hold space for you, just as as we hold space for the children well, it’s interesting you say that, because it is exactly the same thing and let’s see, I’ll use it. Kirstie, I’ll call her. If I use another name, ignore it.

Colby: 33:04

I can do some fancy editing.

Richard: 33:07

She taught me at the age of six a very important thing, which is I said to her social worker oh, I’d like to see her and speak to her to see if she wants to come to the Mulberry Bush. And the social worker was horrified why do you want to talk to her? We can’t get any sense out of her. That’s why we’re referring her to you. I said, well, okay, but the work has to start here and so I’ll do it. And she told me this very convoluted story, kirstie, and it involves snakes wrapped around ankles and things.

Richard: 33:46

But in the end, when I thought about it and reflected upon it, when I thought about it and reflected upon it, what she was saying was I don’t feel held in the adult mind and because I can’t feel I’m in their mind, I produce behaviors continually to be on their mind.

Richard: 34:13

And even though I know that has negative consequences for me, I mean I’m interpreting it. She was only six, but this was the message that she needed me to hear. Even though I know it has negative consequences, it’s better for me, because if I can’t be in their mind, I better be on their mind, because if I’m not either of those mind, I better be on their mind, because if I’m not either of those places, I’m out of their mind. And out of my mind, no mind, no minding. So it’s quite interesting that we have this role in the UK called childminders, and it’s just used as a term and it’s sometimes a very undervalued and always underpaid role. And yet childminding holding the child in mind, is the real important dimension of all the practical ways we have to go about making sure that children are well fed, well cared for, well looked after and all those things minding the child.

Colby: 35:22

Yeah.

Richard: 35:23

Yeah.

Colby: 35:24

As we were just speaking about beforehand.

Colby: 35:30

Being held in mind as a practitioner in this space is very important, and it reminds me of something a previous guest on the podcast, simon Benjamin, said.

Colby: 35:48

Now, you may or may not remember him, but Simon actually worked at the Mulberry Bush School for a period of time around 2010. And I think I might have mentioned this to you in our previous conversation, and he is an Englishman. He came and worked in Australia for a while, from memory, went back to the UK, worked at the Mulberry Bush School. While he was there, he met Adela Holmes and Susan Barton and they’re two people of high repute in the therapeutic communities sector in Victoria our adjoining state, communities sector in Victoria our adjoining state and he met them and showed them around and ultimately came back to Australia and worked for them separately, separately, at the two organisations they came from. Anyway, simon does works as an independent consultant these days, but he said something which I think um which I think captures at this little part of our conversation, and that is, he said, what we do, um for the children we need to be doing at all levels of the organization.

Richard: 37:05

Yes, Mm-hmm, mm-hmm. Yes, I look forward to meeting him sometime.

Colby: 37:15

You can watch his podcast at the very least.

Richard: 37:19

Yes, yes, I’m trying to think of you know, there are some. I think it was Goethe who called them eternal verities, mm-hmm Goethe who called them eternal verities. And you know, what Simon is saying is very, very true and it has been long recognized, even if not regularly or sufficiently honored. But I’m trying to think of the Latin phrase. I studied Latin for 11 years and it’s quis quis custodes custodiet, who looks after those who are looking after, and and that’s really so, you know, we’re talking about over a millennium or two millennia of human existence. It’s recognized and still sometimes ignored or honored in the breach.

Colby: 38:14

Yeah, that’s another goodness, richard, you’ll get me off on tangents as well. Another I was speaking to another person from just having conversation with him last night, from the UK, paul Van Heeswijk.

Richard: 38:31

Oh, yeah, I know Paul.

Colby: 38:33

Yeah, who also worked at the Cotswold community as a consultant after Mrs D, and yeah, anyway, I’ve lost it. It came and it went.

Richard: 38:46

Well, it was something about providing, making provision for the adults in the work in ways that supports them, so they are able to support, within that fashion, the children and young people or the prisoners in TCs, within prisons together. It is something about having the experience and the discipline. You know we’re talking about something about having the experience and the discipline. You know we’re talking about something about naming things and inquiring into them, as if this is such a wonderful thing. It’s the best thing to happen to be faced with a space inhabited by others, together with them, to look at what they’ve been doing. And you know, occasionally at the Mulberry Bush, you know, I would say to a child Do you see what you did? Did you realize that Ricky’s crying because you hit them and they give you that look, the look. What’s the look the look is? It encapsulates communication. Why are you bothering me talking about this? Yeah, I hit him. Where was anybody when I was being beaten to within an inch of my life? Where was anybody when I was being neglected? And now you’re picking me up because I smacked ricky, who probably deserved it. Forget about whether he deserved it or not. No, if we got what we deserved, god help us.

Richard: 40:34

However, you could understand these children saying it’s a completely alien culture. We’re inviting them to join because they need it, but we ain’t going to be thanked straight away. We’re certainly not going to be thanked. But we ain’t going to be thanked straight away. We’re certainly not going to be thanked. The amazing thing is how often we are 10, 15, 20, 30 years later which is good and still taken to task on occasions for things we did or didn’t do in a way. But it is that thing that we need to recognize how much we are asking while trying to give something that will be essential, and we need the space to name things, to reflect on things, and hopefully we have enough of capacity to do that.

Colby: 41:28

So I think that continuity and what you’re saying from simon is is really quite key yes and I and um, which led you into to the, the quote in uh latin, which led me to reflect upon um, uh conversation with paul van heswick, um, last night.

Colby: 41:49

But also it’s something that Patrick Tomlinson and I have talked about a number of times, which is, I guess, one of the themes that really underpins the reason for this podcast, which is the number of times, after a long career or at least you know, a longish career that we, we realize, we come to a realization that where we were, where we are now, others were at that same place at some point in time before us.

Colby: 42:28

Yeah, and so it’s. It’s kind of like the way that, uh, I put it in to words is we, we already knew that, or we always knew that. So you, yeah, and you were saying you know, back in 2000 years ago, people knew that about needing to look after those who look after, and I think, um, that that’s really part of why this podcast, you know, one of one of the main reasons for this podcast, in a way, is because I think, if we spend as I have on my first, I’m the first to put my hand up and say I’ve spent 30 years getting to this level of understanding that I am at now, yet only to find that, you know, there were a plethora of other people who reached that level of understanding before me and that’s in the end.

Richard: 43:21

It’s reassuring because one of the Mobley Bush trustees, early on when I was the director, he had been there for a while. Uh, ian blair his name was and he he gave me two phrases. One of them was people need reminding much more often than they need telling, and I I’ve never forgotten that because it’s something about recognizing that and how it opens communication If we are reminded. Let me remind you of something. I know, you know it, but let’s remember together and I think too often telling people can be experienced as telling off.

Richard: 44:17

And Mrs D was very, very keen. We never had a culture where we would impose acts of restitution on children, because she made very clear she said too often restitution imposed by adults is really retribution by adults and we have to wait and give the child the space and the opportunity to make amends for what they do. And I remember I’ll call her Lulu again if I say a different name but totally chaotic behavior, this, that and the other thing. And in the end I said okay, time to go back to the house and she said you’re not going to make me do anything.

Richard: 45:13

And I said no, no, I mean, the important thing was we interrupted what you were doing. That couldn’t happen, but you know it’s down to you to think about what you might want to do. And a couple of days later she said would anybody like a cup of tea? And you know there’s four or five people. Yeah, ok, she made a cup of tea. And you know there’s four or five people. Yeah, okay, she made this cup of tea.

Richard: 45:35

Meanwhile my heart is in my throat because she was a slight thing and she’s carrying this tray. But you know you have to tolerate anxiety and uncertainty sometimes. And she brought it out and really that was her way of making her own restitution for having undone some things. She now did something for others and you know it’s a small everyday thing but it’s hugely significant. That’s why living to learn, learning to live in and as a group, offers these opportunities through the ordinary unfolding of a day, a week, a month, australia with a profile. Their grasp of time and its passage is very often, for some time at best, tenuous, and the structure and routine of a day can be a a very, very therapeutically powerful feature that gives some sense of the structure of the day. It puts a boundary around things and defines space. It’s not a barrier, it’s a boundary that defines space. And I remember after I’d been there God, it was at least a year.

Richard: 47:11

Anthony comes up to me, one of the children. He says Richard, are you a grown-up here? I said yeah, anthony. He said oh sorry, I thought you were a student. Why are you here? Why don’t you just go get a job? I said Anthony, why should I go get a job? I mean, I’m here at the Mulberry Bush, we have great times together, playing, we have fantastic meals and everything. I’m not going to go out and get a job, I’m going to stay here with you guys. Oh, okay. So you know the nine-year-old child catching up something and said oh, that’s what we’re here for. It’s not work, mind, we are doing hard work, but uh, it’s.

Richard: 47:56

You know, it was good to know that he had this sense of people being together.

Colby: 48:00

That was a task you’ve talked about, um, so the outcomes, when I when I was going to ask you about a question about outcomes, but you’ve talked about the importance of learning to live with yourself and with others as an outcome, and do you think that that’s something that was regularly achieved?

Richard: 48:30

I think there are always differences in degree, always. And there was a very famous beer commercial years ago for Heineken, and it was Heineken reaches the parts other beers don’t reach. And I have to acknowledge, for some children they didn’t have the Mulberry Bush equivalent of the Heineken effect. I don’t think many children went away feeling entirely unhelped, but you know, quite a few children were able to do dare I borrow a phrase good enough, good enough for yeah. And it gave it gave them the capacity, two things to do more than just survive, having moved on, as I had to, eventually. But also it opened them up to an understanding that, you know, their life doesn’t have to be the reproduction of sameness. In other words, the traumatic experiences and events that they suffered in the past and that overwhelms them in the present does not necessarily have to be sorry, have to be the outcome of their future. It gives them a hopeful expectation, yeah, that things can be different and a bit better, and that they’ve had an experience of being able to use other people to assist them to learn, change and grow. So I think that’s really an important change. So, even for some of the ones that we didn’t quite do, good enough for, a number of them have been able to make future use, yes, of people and service.

Richard: 50:45

And and again it’s going back to that thing about mind. There is a healthy mind available if one can can find it, and sometimes not easy in our society. The dangerous mind of the street is much more prominent. I mean, over here in the UK. It’s hilarious. There’s regular things about, oh, these out-of-control youths and things. In the last 15 years over 80% of youth services has been closed down. I’m not making a particular political thing, it’s just the reality. It’s all closed down. And what’s available? What’s available, much more available, is the dangerous mind of the street to belong somewhere. And so those people who you know they’re not going to fall down and bow down and say, oh, richard, thank you so much for all that you did for me. I’m waiting for that to happen someday. It hasn’t yet, but there are ways of recognizing that they experienced something that gave them at least, as I said, a hopeful expectation that things for them can be different, yeah, yeah.

Colby: 52:04

So there’s a bit of belief and you do do, as I mentioned in the opening, you do do the follow-up contact you with, with former pupils and, yes, um, and you also have former pupils who initiate contact, uh, with the school and reconnection with the school.

Colby: 52:31

And one of the things I’ve noticed about my own work is that it’s not always the case that the outcomes are achieved. You know, in the time that the young people are engaged with the service, the young people are engaged with the service, but those, as you have rightly put it, it is introduced possibility to them and that can be realised years down the track. Yeah, and I think that’s. Do you think that, given that not all children who have experienced relational trauma, trauma in the home, can be in a therapeutic community like the Mulberry Bush School and are, in fact, still trying to find their way in mainstream education settings, and mainstream education settings are trying to respond to their needs as best they can, do you think that there’s anything particularly that was able to be delivered at the Mulberry Bush School that could be rolled out in mainstream education settings to support these children?

Richard: 53:44

Yes, and not only just support these children and I understand there’s a particular population but support all the children and young people in school. It is an enduring source of regret to me that schools state schools, private schools have a captive audience five days a week, for I mean, god, I don’t know how many weeks they’re in education, but you know what I mean 40 odd weeks, yeah.

Richard: 54:17

And they’ve got them there. And that potential capacity is rarely used. Too much is focused on the over concrete performance. And look, I’m a big fan of reading. I always struggled with maths but I knew it was important. My father was an accountant. I mean, he was happy with me. In a lot of ways he must have been disappointed with me about math. So all these educational dimensions we’ve already covered. We recognize them and it’s important.

Richard: 54:48

But, my gosh, surely you’ve got an environment where people can be together once or twice a day, three times a week, where you know the real focus is how are we doing, what’s going on? And one of the most powerful words I believe in therapeutic residential care is the word we, we, how are we Actually? What’s going on? We don’t usually do that. We don’t need to do that. When things are difficult we can do it a different way. That’s readily transferable to schools, not just for behavior management, but for that sense of being a part of something rather than a totally reluctant, you know, dragged in for what they have to do and create disruption there’s something about. Is this how we want to be here? It is so grossly underused in our culture of education, and I don’t mean turn every school into a therapeutic community. That would be perverse. But it is providing a space where people can be together and just think together about how we are.

Colby: 56:12

Yeah, and it’s, it’s a very powerful thing, readily transferable and it highlights the importance of the language that we use.

Richard: 56:21

Indeed yeah.

Colby: 56:23

And also to me. It sends chills down my spine when I think that often one of the more common ways of schools where I am and I’m presuminging in many jurisdictions, if not all around the world is is when children, when the school is having significant deal difficulty with managing a child, then they exclude the child from the. We yes and and, and they set them apart as a child, apart, and then, of course, if they don’t feel part of the community, then they won’t conform to the standards of the community.

Richard: 57:13

Yes, it’s this sense of belonging, yeah, belonging. And what’s the word um? Unconditional, but not necessarily uncritical. You know, we will name things, we will, you know, call some things out if we need to, but it is all in service to belonging, which is, you know, one of those interesting words of mine. My favorite book is the Oxford English Dictionary based on historical principles, and I have to have a real copy of it because it’s online now, but I have to have it. And the word be is a very interesting one. A defective word is the definition, the first definition of the word be in it, and because it needs something else, it’s incomplete. It needs something else to make sense, even to be or not to be.

Richard: 58:14

It is very explicitly present the presence of hamlet in that thing for me to be or not to be, and of course, longing, which is a yearning, usually after something or someone, that is unattainable. If not ameliorated, it will become. I’m trying to think of the right word now. I’m having a senior moment, but it makes it worse and worse till you just become depressed and disconnected. But if you put be a defective word and longing together, you create something, you forge something, and it’s about belonging, being a part of something and some others, rather than apart from. So, as we know, in atomic theory, fusion, putting things together creates a very powerful bond, and fission breaks the bond and creates terrible things. So if we encourage the sense of belonging and it’s very strong it provides an alternative to presenting disruptive behavior that reproduces the same thing. You’re out.

Richard: 59:38

Not for the first time in your life. Probably, and probably not for the first time in your life, probably and probably not for the last time. It continually happens because there’s never been enough space to hold the presence and make someone feel they belong and, as you will know from attachment and attachment disorders, it is sometimes you can get in too close as well as other times far away. So it’s about emotional and social distance regulation a good enough connection, as winnicott says look, I could speak to you for hours.

Colby: 1:00:17

We, we just had a a bit of a break at this end, uh, in transmission.

Richard: 1:00:23

Um, oh, that’s okay, um I thought you were looking at me with complete puzzlement because I was going off on one.

Colby: 1:00:32

No, um, actually the internet’s been pretty good for most of these podcasts, so, um, look, I could. So, look, I could sit here and talk to you for hours, but perhaps we don’t have hours, at least this time. There’s a couple of things that we’ve been trying with the podcast. I usually give my guests an opportunity to ask me a question without notice, and we’ve also just started to bring in the notion of the current guest asking a question of the next guest. So we’ve got three parts here We’ve got. Is there a question you’d like to ask me? I’ve got a question from my most recent past podcast guest and there’s an opportunity for you to pose a question that I can ask my next guest. And given that time might be a little bit against us now in in those, those seminal words of meatloaf, two out of three ain’t bad. I wonder if we go with two out of three of those, because I’m wondering if we just perhaps unless have you got a burning question you’d like to ask me, or shall we save that for another conversation?

Richard: 1:02:04

well, look, let’s save that for another. You know, there’s always things I can be curious about, but I think in the context I’m happy to save it. It’s not burning.

Colby: 1:02:12

Yeah, yeah, yeah the, the my most recent past podcast guest. Podcast guest was a fellow named Andrew Isaac, who I’ve known for more than a decade and he heads up BSN, social Care and the Children’s Services Development Group, and his question was is there a tipping point or is there something that you notice while working in a therapeutic school that really gives some sense of the capacity to reintegrate into a mainstream school or back into family successfully, or are they going to be um reliant on on a kind of a congregate environment for their care and schooling going forward?

Richard: 1:03:12

what kind of environment I missed congregate or a congregate or group group environment. Oh right, yeah, yeah, okay, yeah, um, oh right, yeah, yeah, yeah. Self and engaging with them about you know, here’s the now and what about the future, and they will find ways to let us know. So it it really is. The whole of the treatment experience is geared for not just being here but actually being elsewhere. But we’re here for now and I guess, from my experience, my counsel would be let’s not be too quick to jump to a decision either way, and it’s always well.

Richard: 1:04:22

It can often be a finely balanced decision and we have to be opened to what the child or young person is telling us in words and also in the way they behave. Yeah, I’m sorry, andrew, I can’t. There’s much more we can say and I just think the lived experience and the relationship we have with the children and young people will help us support the other thing Ultimately, the mulberry bush doesn’t decide, it advises, and often the advice is heeded and acted upon. Sometimes it isn’t, and sometimes it goes quite badly wrong. Other times it seems to have gone well enough. So we have to do the best we can, or, given all that we know, think we know and hope for this person and never send somebody to something that we know is going to be a total breakdown. But you know it’s we got to let go sometimes.

Colby: 1:05:39

I’m reminded of the conversation I had with John Whitwell, and I believe he was quoting Winnicott when he was talking about Winnicott seeing children as like bulbs. Okay, you know, the growth is within them.

Colby: 1:05:57

They just need the right environment to thrive. And I think and then linking that up with what we were touching on earlier, which is sometimes, we see, let me backpedal one little bit is that I think part of being a parent, part of any caregiving endeavour, is a bit like being a a farmer who raises crops, yes and uh. So as a farmer, you prepare the growing environment, you till the soil, you, you remove the weeds, you, you then seed the field and you pray for rain and you wait. And of course, part of the growing environment is you have fences and other things, but every now and then pests get in and other adverse influences get in that we would prefer didn’t.

Colby: 1:07:05

But the main thing is that parenting is a bit like that we put in what we put in and we wait, and sometimes in an ordinary family environment, we wait nearly two decades in many respects, to see the outcome of our endeavour. So I do think in this space, of course it’s fantastic if you can see and people always want to see, they want to see progress, they want to see outcomes achieved, they want to see results. It’s fantastic if you can see progress. I want to see outcomes achieved, I want to see results. It’s fantastic if you can see them. Yes, but you have to remember that children are like bulbs.

Colby: 1:07:47

Yeah, and you know, the growth is within them, in the right environments for them. And, yeah, and the growth can happen at any time, and that’s often enough our experience, is it not? When we hear from people that we’ve worked with in the past that things have clicked at some point? And, as I was saying to you earlier, I only had a lad ring me today. I crossed his mind and he thought I must ring colby. He thought I was retired. I might have been retired already, uh, but he rang and uh, he just rang to let me know how he was going. And when I first met him I won’t, yeah, when I first met him he was in a very bad way and, yeah, his life, he’s doing very well in his life now.

Richard: 1:08:46

Oh, that’s good, that’s fantastic. And I think what you talk about you know, that kind of horticultural, if you would. To broaden the thing perspective, it’s terribly important. The long-term hurt many of these children, young people, have suffered requires some long-term work and a lot of it is not forcing growth. So my eldest granddaughter, when she was three, nana went with her and they planted some sunflower seeds and for the whole of the rest of the weekend she would go out squatting over the pot waiting for it to grow. You know, a bit like Jack and the Beanstalk and you know how to be explained to her. It takes time and it will come up and you have to nurture it in the way you were talking about Colby. But it is also true If you force growth, you know the sunflower will shoot up but it won’t have a well-grounded rooting system and it’ll be too thin because it was forced and it will fall over. It was forced and it will fall over. So we have to do just as you say and create that horticultural mind.

Richard: 1:10:10

And you know, I like music. I’m not very good at it, I’ve never played a musical instrument but I I learned a bit from others about it. And there’s this phrase tempo robo in music, in a piece, in a conductor, and they’re not there to tell the score it’s to interpret and they do it. And sometimes, if they pace things up, what a good conductor recognizes is they’ve stolen some time. A good conductor recognizes is they’ve stolen some time and the piece has to be given it back so that it is a full, complete, healthy and helpful expression of the musical score. And it’s the same with these children, young people. Yeah, they’ve had time stolen from them, the time to be a child, to be well-grounded and rooted, and we’re there to help give them some of that time back. So we’re conducting something as well and again, to be good enough.

Richard: 1:11:14

It might not be the most beautiful sunflower in the world, but it’s well-grounded and it has the potential to come out with that beautiful sunflower head, and this is what we have to wait some time for.

Colby: 1:11:30

We do yeah, yeah, we wait. But what? While we wait, we hold, we hold space for that.

Richard: 1:11:37

Yes, yeah yes, yeah, I could say more, but I absolutely we’ll have to.

Colby: 1:11:45

We’ll have to do part two and part three at some point. I I’d be very um keen to have you back for another chat if, if you feel like, feel up to doing it, I’d be up for it.

Richard: 1:11:55

Yeah, you’ve been very kind and uh, warm and you know listening to me.

Colby: 1:12:01

Well, you know what I like talking to adults, because I talk to children all day. There you go, I do talk. I talk to their carers as well. So you know, the podcast has been a fantastic experience for me too.

Richard: 1:12:21

I have a wonderful quote from Václav Havel, who who spoke about hope, and you know the challenge and the opportunity of it. And I guess I’d be curious of her, about, you know, in the current circumstances globally UK and Scotland based. Where is she feeling hopeful? Yeah, as general as that, in terms of the world of work that we’re doing and the vulnerability and the potentials for young people.

Colby: 1:12:52

I think that’s a great question, yeah, yeah, well, thank you for that, richard, and thank you, yeah, thank you again for being on the podcast and uh, you mentioned me, uh providing a relaxed space for you, and, of course, you’ve tolerated some of my a couple of my own uh gaffes, uh, along the way, and uh, I’ll do, I’ll do my best with the editing that’s fine I I felt.

Richard: 1:13:23

I felt very, very, very positive throughout.

Colby: 1:13:27

Yeah, thank you and thank you to you too, and uh, yeah, good luck to you and, and maybe we’ll yeah, it would be fantastic to speak another time.

Richard: 1:13:36

Good, and all the best to everyone. Cheers, thank you.

Breaking Cycles: Healing Across Generations with Dr. Lisa Cherry

The Transformative Power of Trauma-Informed Practice: Insights from Dr. Lisa Cherry

In a compelling conversation on the Secure Start podcast, Dr. Lisa Cherry shares profound insights on trauma-informed practice, drawing from her 35 years of experience working with vulnerable children and young people. As the Director of Trauma Informed Consultancy Services Limited and author of several influential books, Dr. Cherry brings a unique perspective that combines academic knowledge, professional expertise, and powerful lived experience.

One of the most striking themes throughout the discussion is the concept of breaking intergenerational cycles. Dr. Cherry reflects on raising her own children, now 26 and 28, and how this process confronted her with her own childhood experiences. “People often talk about breaking cycles,” she notes, “and for me, it’s about breaking cycles. There are some things that just repeat, but actually there are some cycles that can be broken.” This perspective highlights the intergenerational nature of trauma work – we’re not just helping individuals in front of us but potentially influencing generations to come.

Dr. Cherry’s journey from being in care herself to becoming homeless, then eventually finding her way to university and a career advocating for vulnerable young people, provides a powerful narrative thread throughout the conversation. Her experience of writing to the director of social services as a child and making complaints in children’s homes foreshadowed her future career path. This early advocacy demonstrates how lived experience can shape professional passion and purpose, providing authentic insight that academic knowledge alone cannot offer.

Language emerged as a critical focus in the discussion. Dr. Cherry emphasizes the urgent need to address how we talk about children and young people in care systems. “The language that is used to describe children and young people is hugely problematic,” she states. “It’s hugely problematizing of those children and young people, and it shapes and forms the way that they are viewed and the way that they are seen.” This observation highlights how seemingly small linguistic choices can perpetuate harm and influence both service delivery and children’s self-perception.

Another key insight focuses on understanding behaviour as communication. Dr. Cherry challenges practitioners to recognize that children rarely have the capacity to articulate their trauma verbally. Instead, they show their struggles through behaviour. This perspective requires professionals to develop self-awareness about their own nervous system responses and relationship with shame. As Dr. Cherry explains, “It’s very, very difficult to think about behaviour as communication if you don’t have the time and space to think about how you communicate your own distress when you’re distressed.”

The podcast conversation also examines the systemic challenges facing care and education services. Dr. Cherry highlights how reduced funding, diminished capacity, and increasingly procedural approaches make genuine relational work more difficult. “We have to stop thinking about people as machines fulfilling a role,” she insists. “This is relational work. Relational work is deep, it’s meaningful, it’s connecting.” This observation points to the need for systems that prioritize connection and proper staff wellbeing to enable truly transformative work with vulnerable young people.

Dr. Cherry’s three books – “The Brightness of Stars,” “Conversations that Make a Difference for Children and Young People,” and “Weaving a Web of Belonging” – each contribute unique perspectives to the field of trauma-informed practice. Her focus on making these books accessible and practical for busy practitioners demonstrates her commitment to creating real-world impact. Her current focus on supporting the wellbeing of practitioners themselves recognizes that those doing the direct work with traumatized children need profound support themselves.

Listen here:

Watch here:

About Lisa:

Dr Lisa Cherry is the Director of Trauma Informed Consultancy Services Ltd leading a dynamic and creative organisation that provides a ‘one stop’ approach to delivering on research, consultancy and learning and development.

Lisa is an author, researcher, leading international trainer and consultant, specialising in assisting schools, services and systems to create systemic change to the way that we work with those experiencing and living with, the legacy of trauma.

Lisa has been working in and around Education and Children’s Services for over 35 years and combines academic knowledge and research with professional expertise and personal experience.

Lisa has worked extensively across many sectors with Social workers, Educators, Probation Workers and those in Adult Services, training and speaking to over 35,000 people around the world including in the US, Australia and Pakistan and across the whole of the UK.

Lisa has produced multiple pieces of research for various settings and Lisa’s own MA research looked at the impact on education and employment for care experienced adults who experienced school exclusion as children in the 1970’s and 1980’s.

In February 2024 Lisa completed her DPhil research at The University of Oxford in the Department of Education. The research asked “How do care experienced adults who were also excluded from school make sense of belonging?”

Lisa is the author of the hugely successful and award winning book ‘Conversations that make a difference for Children and Young People’ (2021), ‘The Brightness of Stars’ 3rd Edition (2022) and Weaving a Web of Belonging: Developing a Trauma-Informed Culture for All Children (2025).

Related Podcasts:

Dr Hayley Lugassy

Listen here:

Watch here:

Transcript:

Colby: 0:01

Welcome to the Secure Start podcast.

Lisa: 0:04

Taking your children into adulthood is probably one of the deepest education experiences that I’ve had. People often talk about breaking cycles, breaking the cycle and for me it’s about breaking cycles. There are some things that just repeat, but actually there are some cycles that can be broken, and being able to really be present, be connected, be consistent, for my children as adults feels to me like a really beautiful breaking of a cycle. We have to stop thinking about children coming out of care and that’s the end of service. The people who are doing the work you know the direct work are giving something of themselves every time they do that, and what I’m focused on in my next book is how do we make sure that those people, that the people doing that work are looked after in a really deeply and profound way so that they can do that work?

Lisa: 1:20

We need to sort out the language. The language that is used to describe children and young people is hugely problematic. It’s very, very difficult to think about behaviour as communication if you don’t have the time and space to think about how you communicate your own distress when you’re distressed. And this is what happens when you starve systems and you reduce capacity and you take away funding and you make the work really, really intense. Unfortunately, it makes real relational work much harder.

Colby: 2:01

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is an author, researcher and leading international trainer and consultant who specialises in assisting schools, services and systems to create change to the way that we work with those experiencing and living with the legacy of trauma. Before I introduce my guests, I’d just like to acknowledge that I’m meeting with them on Kaurna land, and I’d just also like to acknowledge the continuing connection that the living Kaurna people feel to land, waters, culture and community, and pay my respects to their elders, past, present and emerging. My guest for this episode is Dr Lisa Cherry. Lisa is the Director of Trauma Informed Consultancy Services Limited. She leads a dynamic and creative organisation that provides a one-stop approach to delivering on research, consultancy and learning and development.

Colby: 3:12

Lisa has been working in and around education and children’s services for over 35 years and combines academic knowledge and research with professional expertise and personal experience. Lisa’s MA research looked at the impact on education and employment for care experienced adults who experienced school exclusion as children in the 1970s and 80s. In February 2024, lisa completed her Doctor of Philosophy research at the University of Oxford. The research asked how do care experienced adults who are also excluded from school make sense of belonging. Lisa is the author of the hugely successful and award winning book Conversations that Make a Difference for Children and Young People, published in 2021, as well as the Brightness of Stars, which is in its third edition, and Weaving a Web of Belonging Developing a Trauma-Informed Culture for All Children, which has been published this year. Welcome Lisa.

Lisa: 4:23

Thank you, Colby. It’s lovely to be here and thank you for such a warm introduction.

Colby: 4:30

You’re welcome. Is there anything that I left out that you think is important for our listeners to know about the work that you’ve done and continue to do?

Lisa: 4:40

Well, listen, bios are just inherently quite uncomfortable to listen to, aren’t they? Because they sound so, you know, like Formal, like yeah, they’re just like a lot, which is lovely, and at this stage of life, you would expect to have a bio that’s got quite a lot of stuff in it, because you know you’ve been yeah, I’ve been around a long time. I guess the only other thing that would be worth mentioning is that I have two adult children and I’m a grandma, and um, taking your children into adulthood is is probably one of the deepest education experiences that I’ve had.

Colby: 5:26

I’ve always said the same yeah, I mean, it’s probably our greatest achievement, isn’t it? And also our greatest. Our kids are often our greatest teachers.

Lisa: 5:38

Oh God, I mean, it’s really difficult to even talk about them without feeling emotional. You know it’s such an emotional thing and I think, when you’ve also had to recover from your own childhood experiences and felt some of the weight of that appear in your own children in that intergenerational way, that that works. That is very confronting. It’s very confronting.

Lisa: 6:12

There were periods that were like being in therapy every day you know, as as that experience is mirrored back and I’m now at a place they’re 26 and 28, and I’m now at a place where I see what’s mirrored back is more healing and more recovery and just how much connection and support your children need, with a deep, deep awareness that I had nothing like that. And so when we think about I listen to people often talk about breaking cycles, breaking the cycle, and for me it’s about breaking cycles. There are some things that just repeat, but actually there are some cycles that can be broken, and being able to really be present, be connected, be consistent for my children as adults feels to me like a really beautiful breaking of a cycle.

Colby: 7:20

Yeah, yeah, wonderful. We’ve heard some other stories on the podcast so far, one in particular in Graham Kerridge’s podcast that really reflected the significance of breaking the cycle, and it’s something that is very near and dear to my heart. It’s something that is very near and dear to my heart, and I often think that our work is intergenerational as well in its impacts. Sure, and so it’s not just the person or the people in front of us that we’re effectively working with. We’re working with their spouse, future spouses or part life partners there and their own children and grandchildren through, as you say, what transmits through, through the generations so it’s very powerful and important work that we do.

Lisa: 8:22

Yeah, I love that and I love that kind of circle of life. You know, and I always talk about healing Often we might be healing an ancestral wound we don’t even know we’re carrying. That is from somewhere completely different. And when we’re talking about children and young people who’ve experienced fractured childhoods and adoption and care and all of those things, then they’re often working with something within themselves which will appear across the life course that they might not know where that comes from, they might not know they’re even healing and that’s deep.

Colby: 9:05

And then when you bounce into the future and you start thinking about the future, those future spouses and future children I just think it’s such, it’s such a privilege and it’s such beautiful work yeah, it was interesting because, um, graham got me thinking about this and his training was as an economist and his interest was in human capital, and it was such a totally different way of thinking about the work we do, because I’m not an economist.

Colby: 9:43

In fact, um, my bank balance reflects very, very well that that that is the case, but, um, yeah, yeah, but I mean it was it’s a nice way of putting it anyway the looking at it from a human capital point of view, that I hadn’t done that before, but, yes, certainly I have been for a while, um, very much aware of that intergenerational impact of our work. Lisa, I think people who know you would know that your work in this space is influenced by personal experience growing up. Um is influenced by personal experience growing up, um, but I wonder if you, if you can perhaps say just in your own words, what got you into the work, um, that you’ve been doing this past 35 years or so?

Lisa: 10:40

yeah, I mean it’s. It’s a really interesting one, isn’t it? And, without a shadow of a doubt, my experience of being in care has, you know, provided me with my work, and I guess there are aspects of that that are part of me and my personality and the things that I care about and I’m passionate about, like you know, I remember as a very young child being very passionate about justice, being very passionate about the society that we lived in, um, and so I guess I could have gone into different avenues. I wanted to be Kate Adie. I wanted to be a war correspondent. You know I was.

Lisa: 11:22

I thought that looked absolutely amazing and, of course, going in know, doing research is is kind of like, really sophisticated. You know, I don’t know if researchers would like this, but journalism and research really sit closely together and I was always very interested by journalism and wanting to tell stories and wanting to highlight things that were wrong and that needed change, and I felt that very much growing up. But going into care of course exposes you to a world that is very different than a world that you would see if you weren’t in care. So you start being exposed to a whole range of professions you might be, you’ll be exposed to residential social workers, to foster carers, to social workers. Nowadays you’ll also have CAMHS workers and of back then also IROs, you know, an independent reviewing officer, and there’s all these different types of jobs.

Lisa: 12:29

And if you’re not really engaged in education for because you’ve got like loads of stuff going on um, then it’s almost like a kind of careers um opening up. You know there’s all these types of jobs and there’s these ways of doing things. So I think the combination of who I was and I was the sort of um child who was often writing to the director of social services and making complaints and, you know, kind of seeking justice in the in in the children’s home and stuff like that um and that combination I think, then of seeing people and also experiencing um a social worker I’m still in contact with Eunice who, who I always refer to as the the only social worker whose name I remember, you know we’d sit in her Ford Escort. I’d be crying, going why is everything so shit, and she’d be making me feel better and I thought that looks like a great. Get a ford escort and you get to make people feel better.

Colby: 13:31

Give me the ford escort bit a bit yeah, what’s not to love about that?

Lisa: 13:37

you know, so, at sort of 15, 15, 16 she. She was my social worker only for about a year and a half, but, um, very influential. Um, probably not at the time realizing how influential she was, but I kind of looked at um different social workers and thought I like I would like to do that, so that’s, those seeds were then planted. I mean, unfortunately, coming out of care I then had, I was homeless for a couple of years and I didn’t have an education because I had been expelled from schools. And you know, that came a bit later and I was lucky enough to get some funding to do a sociology degree, um, at the age of 21. Um, I had to do a couple of a levels which I was pretty diabolical at, but I obviously ticked the right boxes help me the right, help me boxes and and got into uni and and did sociology, which just further really cemented um how I felt about wanting to create change socially. Um, so, yeah, yeah and Lisa I’m.

Colby: 14:52

There’s a lot in there, but I’m the first thing that I was recalling, and I think you shared you must have shared this video at one stage was a younger version of yourself on a. Was a younger version of yourself being interviewed on a talk show about. That must be back around that time that you were at university and maybe even before. But talking about young people in care.

Lisa: 15:16

Yeah, so I guess because I was very articulate, pretty feisty and have a bit of a streak of determination in me, that did get picked up when I was younger, from different organizations and I’d been in a night shelter um around the age of 17, 18 um called Centrepoint um who are a big charity for youth homelessness in the UK and at the time a man called Nick Hardwick was the CEO and once I’d come out of that we’d kind of stayed in touch a bit. I’d been housed. I was then at uni and he asked me if I’d go on this Channel 4 programme about homelessness with John Snow, who’s an incredibly wonderful journalist, who’s retired now from his time on Channel 4 News element and wanting to create change and going through that process of being quite vulnerable. Because you know, I think when I met Nick many years later you know he said that they had only just started thinking about children coming out of care and homelessness. That actually the vision at the time so I’m going back to the late 80s, early 90s was very much that homelessness was a step you know this idea of an older male drinking.

Lisa: 16:55

You know that there wasn’t a real deep understanding about children coming out of care and being homeless, which which so many of us were, and that piece was part of a massive campaign. We did lots of things. We did Channel 4. We did lots of newspaper items and magazines and all sorts of things to really raise awareness that children were coming out of care and they were becoming homeless for lots of different reasons, you know. One of them might have been just to get as far away from that care experience as possible, thinking you can cope and you can do stuff, and not being able to Alongside. We didn’t have legislation back then that made sure that children weren’t homeless and that there were lots of options. There weren’t lots of options, actually, when you came out of care, so it was a really, really tricky time.

Colby: 17:52

Yeah, and I think it’s something that’s still being grappled with in many jurisdictions around the world. In my own local jurisdiction, um and I think you mentioned something in there that resonates with me that often my observation with young people and I’ve worked long term with the young people that I do see and will continue to see them professionally post care but oftentimes the last thing that they want is for any authority to be assisting them in any way. They just want done with the government running their lives and sadly, I mean that’s a bit of an indictment on their experience in care and also sadly sets them up for a tough run, as you experienced as well, with homelessness and various other challenges being part of their experience post-care.

Lisa: 19:03

And that’s why we have to stop thinking about children coming out of care and that’s the end of service. That has to be in the same way that you have with your own children. There has to be that ability, you know, because your own kids might turn around as well. You know, both my kids were trying to live independently long before they could and I think that’s quite a normal thing to happen. But of course there’s that elastic band, that continuous coming back. We need to really think about services in a very different way that understands the science that underpins child development, for a start, and that also understands 18 to 25 year olds in terms of a um, the, the work that’s been done around contextual safeguarding um, so that we, so that people have that opportunity to recover from some of those experiences. But they can also come back, just like your own kids can.

Colby: 20:10

Yes, and I’ve already done a podcast interview with Kiran Modi, who set up Udain Care in India, and remarkable, remarkable person and what they’ve done. And, as you say, they provide a place and people that care leavers can come back to right through to their mid-20s and beyond. They have what she called volunteer mentor parents in their residential homes who are parental figures for life for the young people that go through there. Oftentimes, I think we I wonder about this, I wonder whether in our white Western, you know, first world kind of mentality, we think we’re doing it better than um anyone else and and and uh, the challenges that we have would be the same everywhere. But um, you know, you know, my experience just very recently in talking to someone from india is that you, you can do it um very differently and provide extraordinary levels of support and opportunity for our young people.

Colby: 21:27

Um, anyway, uh, the other thing that that stood out for me in when you were talking was you talked about Eunice and her. I think it was Eunice and her Ford Escort and um, I wonder if there was any. And you also talked about um john snow, the journalist, but also the other chap put you in touch with him and um, I was wondering if there’s anyone else that you’d like to you know, acknowledge, or that you would acknowledge uh as having had a really important and significant um uh impact on you travelling this path, walking this path.

Lisa: 22:08

Yeah, I mean to be honest, I wouldn’t know where to start and I think that’s really part of our work, really, isn’t it, that people influence you along the way. I do remember somebody else I don’t know their name, but I was living in Cornwall. I’d gone down to Cornwall, I was homeless. I was. I lived across all sorts of different types of non-housing across Cornwall for for a few months before I went to London, which is where I kind of Cornwall for for a few months before I went to London, which is where I kind of uh was, was saved, if you like. Um and some journalists came down from shelter and did a piece on homelessness and as soon as I got to London, I went straight down to the shelter head office on Old Street and became a really pain in the arse volunteer um, which was, um, one of the first experiences that I had, but it was again. It was. It was a stunning experience because it was the 21st uh anniversary. So it would have been, I suppose, 1987, something like that, the 21st anniversary of Kathy Come Home. And we had this amazing event with all these very famous people, and there’s a wonderful picture of me stood next to Jeremy Irons, kind of gazing at Jeremy Irons on this stand, this podium stand, at the age of I must well, maybe I was 17, 18, and so those were the kind of things that really, really influenced me.

Lisa: 23:46

But, as I say, you can’t take away who you are as a person as well, because the first thing I did when I got to London was I’m going to find that journalist, that person who did that writing piece.

Lisa: 23:59

I want to be there, I want to do that, you know, and I think that’s why it’s so important for children, young people, to meet as many different types of people as possible.

Lisa: 24:09

I can’t remember her name, but what happened was a chain of events that led me into a campaigns department, that led me to start writing articles for their magazine, you know, all of those kind of things that really showed me where my passion was, and so, mostly across my work, I’ve never felt like I’m working because I found that passion, I found what I wanted to do, and if we can give that gift I found what I wanted to do and if we can give that gift to to young people, how incredible is that to have this exposure to so many different people with different ways of life that spark and ignite a passion that, yes, you’re not. You’re not always going to be doing the things that you really want to do, but you’re going to be in that field. So, yeah, I feel very, very fortunate and can’t ever really feel cross about the experiences that I had, because they gifted me those types of events that have given me the ability to work from a place of passion.

Colby: 25:27

Yeah, it’s a not uncommon, I guess, response from people who have experienced hardship in their life, but it has, and who have overcome it and, um, they, they wouldn’t. It’s quite common to say they wouldn’t change. Um, those difficult, you know, those things that shape those experiences, that shape them. And what’s really coming through, lisa, listening, listening to you talk, is how driven you were to, even in the latter stages of your time in care. You’re being driven to try and to stand up and say this is not good enough for me, nor my peers who are in this space.

Lisa: 26:34

Yeah, yeah, and again I feel very blessed that you know I have that within me.

Lisa: 26:41

You know you’re very focused on attachment and I absolutely believe that the first attachment relationship that I had with my grandmother was profound in terms of of my development, and you know she was present, you know she could give me things, emotionally and through that attachment relationship that I couldn’t get from my mother. You know that wasn’t and still isn’t possible, and so I have so much gratitude for that because I think if I hadn’t had her, I’d have been in care from very young, you know, and that would have brought a whole other set of challenges and difficulties and it would be as much as there are no regrets in the sense of what the experience gave me. There’s still sadness and there’s still loss and there’s still grief, and I think it’s really important to hold both of those things. And I wonder, anyway, I’ve met enough humans, many, many humans, to know that sadness, loss and grief is part of the human experience and that, whatever experiences you’ve had, invariably most people are grappling and dealing with their, their own?

Colby: 28:30

families and their own beginnings in life. Yeah, yeah. So, um, at some point you you kind of started out your your advocacy in care about the conditions within the care arrangement that you were in, and then moved to the homelessness of care leavers, post-care, and at some point in time you turned your attention to schools and, uh, the experience of of, of young people who had experienced relational trauma, and, uh, and their experience of schools. Do you mind telling us a bit about that?

Lisa: 29:17

yeah. So once I’d got my degree, I moved into um, I worked in leaving care teams, uh, for nearly 10 years and then, and then I moved into and then lots of things changed. I didn’t like it. I didn’t like it anymore. It became very admin-y, um, it lost some of the fusion with youth work that Leaving Care Work had back then, which I loved and which was very relational and consistent and it was lovely work. So I wandered across the road and went into the education department and that was a very different experience. All of a sudden, you know, know, I was not in my jeans anymore. I was, you know, covering my tattoos. It was all very, very um, I don’t know how to describe it, but it was a cut. It was a bit of a culture shock. Everyone was very proper and social work had it.

Lisa: 30:25

It’s just not, it’s not quite as proper yeah it’s got a bit of activism and it’s got some rebellion in it. It’s got, you know, social work often brings people in with all sorts of different lived experiences. Education back then was incredibly straight, um, and so I had a bit of a steep learning curve, but I met some amazing people who kind of taught me how to be in the education space, and I spent time working in schools. I spent time working with people who children and young people who were not attending school, and we would be setting up like different tutoring arrangements and alternative plans so they could stay on roll at school. It was very much about reducing exclusion, preventing exclusion. So, yes, I did that for 10 years, um.

Lisa: 31:45

So yeah, so I did that for 10 years, um, and I kind of got to a point because I also had two young bringing the body into the way that I had been thinking about the work that I was doing, and that was around 2005 2005, so 20 years ago and then I did a small piece of work with a local authority which was very much about creating services across different sectors and getting people around the table, and that was an amazing piece of work because it really taught me how long it takes to build relationships, not just the relationships that you’re having, but when you’re trying to engage other sectors, to sit around a table and talk to each other and become friends. That takes a long time, um, so that was a real gift to watch that process, um, and then it was after that, because we had we had, um a change of government and the financial crash and, uh, I also had something personal happen in my life that just threw everything open, and that’s when I became self-employed 15 years ago.

Colby: 33:08

Yeah, and you’ve been very active in that 15 years, as you likely were prior to that. Amongst other things you’ve done is you’ve written three books, which I mentioned earlier in the intro.

Lisa: 33:41

I wonder if you just would like to talk a little bit about each of those books and what particular messages they might have for children’s services and for schools. Yeah, so well. The first book was the Brightness of Stars, and I wrote that back in 2012, 2013. And I wrote it because I’d hit a bit of a roadblock. I wasn’t particularly open about my experience, I hadn’t really talked about it, but I was very aware, like lots of people who get to their kind of late 30s, early 40s, that midlife period, that it had massively influenced me and that whatever I hadn’t dealt with in the recovery journey I’d had so far, I was going to have to deal with. And that led me to think. But there must be lots of other people with this experience. Where are they? I mean, think about this there there’s no Facebook groups, there’s no social media where everyone’s connecting.

Lisa: 34:30

I think we were sort of very much at the beginning of that um, and so I had a few connections and I wanted to share stories. You know, as I where I started at the beginning of this podcast talking about sharing stories and journalism and I wanted to share stories and I’ve been fortunate enough that Routledge republished that book, because I’d self-published originally and they published it and what was beautiful about it was when I read what I’d written. It wasn’t relevant anymore. I’d written it wasn’t relevant anymore. I didn’t have those feelings about it anymore and it made me think. Everybody that was in it needs to write. What do they think about it?

Lisa: 35:11

Now, 10 years later, let’s have an exploration of the healing journey and how, at different points in your life, something really troubles you and is really defining and is really intense.

Lisa: 35:23

And 10 years later, when you’ve processed it and used writing to make sense of it and perhaps had some therapy and perhaps done some body work and all of those things, um, that help us process stuff. So there’s a there is a new section in there as well that’s more contemporary, but there’s that beautiful section at the beginning that’s got the reflections of what people had written to use earlier. So that’s wonderful. So I guess the messages in that book are about what does the experience look like and what does a healing journey look like? You know, it’s really good for people to know that over time we change and we grow and we transform and I think that that’s that’s a real gift of of the third edition. Conversations that make a difference is very much a book that infuses, as everything that I do I try and infuse, with academic knowledge, professional practice and lived experience, and that book infuses that conversations that make a difference for children and young people and the opening chapters with unis are wonderful which is wonderful, um.

Lisa: 36:39

So there’s there’s a whole range of conversations in there. It’s a lovely way of sharing conversations in a book like that, because it’s quite easy to read, and I’ve tried to make most of my books easy to read. Practitioners are busy. We haven’t got time to get through Dostoevsky, you know, like you’ve got to be able to just dip in and read something that really makes a difference and that makes you think about something in a different way. So there’s lots of reflections and then weaving a web of belonging, which has just come out this year, is very much underpinned by the research, uh, the PhD that I did, the research, um, which again was a really interesting experience.

Lisa: 37:28

There’s lots of voices in there, but writing academically is so hard and so dry, um, and it felt equally hard to strip the dryness back and create a practice book. So it’s very much underpinned by extensive research, but again, I’ve tried to make it very readable. I’ve even got some recipes in there, some grounding exercises, you know, anything that makes reading about some really difficult stuff just just a bit more manageable, because the people who are doing the work you know the direct work, um are giving something of themselves every time they do that, and what I’m focused on in my next book is how do we make sure that those people, that the people doing that work, are looked after in a really deeply and profound way so that they can do that work.

Colby: 38:39

That sounds wonderful. I look forward to reading that book as well. Lisa, I think you’ve. I mean, writing a book is a very generous thing to do, I think, and particularly when you have such extensive lived experience and knowledge and drive. And I’m really just really pleased to hear that your books do well. And see all the posts on social media of people who’ve got the latest book on belonging yeah, that’s just wonderful. If you could sit down with, you know, the heads of education or the heads of child protection, child safeguarding statutory authorities, what do you think you’d say to them?

Lisa: 39:38

So I guess I mean I’d say a lot, but I think there’s two things that I think are really important and really misunderstood. So the first thing I’d say is we need to sort out the language. The language that is used to describe children and young people is hugely problematic. It’s hugely problematizing of those children and young people and it shapes and forms the way that they are viewed and the way that they are seen. So language is the first thing. Let’s get on with a piece of work sorting that out. Let’s get on with a piece of work sorting that out.

Lisa: 40:22

And I guess the second thing that is also hugely misunderstood is that behaviour is communication. That seems to me to be such a difficult concept for people to understand. It’s almost as if people think children have an articulation of their trauma that it can take you decades to get of their trauma, that it can take you decades to get that they can somehow come and say to you I’ve got to have a chat with you later because I’m really struggling with something and I’d like to walk it through. You know, and of course that is not possible, but that’s the expectation. So when a child shows you which is what children will always do that they are struggling with something.

Lisa: 41:04

I would say that’s something that I would really like to be understood more. First, ways of understanding that is, for people to drop into their own central nervous system, their own relationship with shame and their own relationship with struggle. And if they can do that and that’s some of what I try and do with people if they can do that I try and do with people if they can do that, then that expands that space of compassion, because then there’s some compassion for self. It’s very, very difficult to think about behavior as communication if you don’t have the time and space to think about how you communicate your own distress when you’re distressed. So I think that would be what I would be looking at. Let’s give people some space for reflection. Let’s give people some space for some really good training opportunities. Let’s give people some space to drop into their own bodies, um, so that that exploration can happen.

Colby: 42:19

Yeah, I think listeners of this podcast will be very, very familiar with me saying that um, one of my um and another issue that’s very close to me, um is the fact that too many practitioners in education and also in child safeguarding are so flat out with the work that they don’t have time to stop and think about what they’re doing. And it manifests to me in a couple of things. I’ll often ask people, you know, if we, they’ll say they’ll give me the shopping list of problems with a young person and then, and I’ll say to them a couple of things, one of them would be if my intervention was successful, what would you expect to see? What would be different? And people find that very hard, very, very hard to answer because, as you say, they’re so stuck in a problem focus and talking about the problems of the children. I also say to people and I think this ties very much in with what you’re saying about just take some time to think about what it would be like we, if you were struggling, if you were having some of these experiences. I asked, I asked three questions if the child could or would, how would they truthfully describe themselves, other people and their world? How fast does their motor run and what did they learn in their first learning environments about how you get your needs met? Again, really difficult questions to answer, I’ve found, but I do think you’re right. I think, if I think, I think and again, people need time I think, if you can, if people have the time to drop in and reflect on their own experiences of struggle, or you know what it would have, what, what they can imagine it would be like to experience significant struggle. I remember the first. It was not the first time I thought about it, lisa, but it’s one of the first times that it really stood out, so much that I remember Very early in my career, mid-90s, in my first posting as a clinical psychologist doing assessments of young people, I had a young person that I was expecting to see first thing in the morning at the office, and when I arrived I used to live on one side of my home city of Adelaide and work at the far extremity of the other side and, depending on traffic in between, that journey could be elongated or otherwise.

Colby: 45:18

But anyway, I walked in and I walked into one of the at uh, the professional areas of the building and, and, and there was the young person I knew it would be her because she had a distinctive um background. So I immediately knew, ah, this must be the, the young person that’s come to see me. And I was very aware of her surroundings at that time and what she made of them and the fact that the taxi driver a taxi driver had collected her from her placement and dropped her at the office and she was about nine years old from memory. So, yeah, just really. From then on it was very much foremost in my mind the experience of our young people. It’s very hard. If you don’t give people the time to stop and reflect, then they just become very procedural and the work loses a bit of its heart and it becomes heartless and procedural. I think.

Lisa: 46:29

We have to stop thinking about people as machines fulfilling a role. You know this is relational work. Relational work is deep, it’s meaningful, it’s connecting um and so people. And this is what happens when you starve systems and you reduce capacity and you take away funding and you make the work really, really intense. Unfortunately, it makes real relational work much harder. Now I say that knowing that some areas that I work in prioritise it above all else. But it does mean that something else has to give. So there’s an intentionality when you’re thinking about belonging relationships, connection, proper staff well-being not, you know, let’s go bowling every fortnight or something, but the proper stuff that really nourishes and fills people’s cups. And you know you’re absolutely right when, when we don’t have that, then that’s where the procedural stuff comes in and burnout and secondary trauma and you know all of that stuff kicks in one other thing I just want to say I the the language we use.

Colby: 47:52

My first edition of the attachment book I. I say I wrote I didn’t write two editions. I wrote two of the attachment book. I say I wrote I didn’t write two editions. I wrote two books, the first book and the second book. They’re different books and the language is quite different. And a little example when I do, every now and then I’ve spoken to our heads of our child protection department here in my local jurisdiction department, here in my in my local jurisdiction. But I, on the language thing, I’ll say um, because one of one another thing that’s really near and dear to my heart is is the main, where possible, the maintenance and I think it’s more possible than we we think but the maintenance of good connection with birth family. So I I will say you could probably achieve a lot in terms of practice by changing one word in the sentence that is routinely said about our children and young people.

Lisa: 48:50

What’s routinely said and written is that they cannot be safely cared for at home and I say replace cannot with couldn’t or could not, and I I dare say you would, yeah, you would um notice a big, I mean language is powerful it’s so powerful and maybe could not right now, you know like allow parents the opportunity that we all afford ourselves of transformation and recovery and wellness and sobriety and all those other things you know, in a dynamic, trauma-sensitive way in the writing. You know that, but right now that wasn’t possible. That doesn’t mean it’s not possible later on. It’s just not possible now and it’s those kind of things, isn’t it’s having that, that, that eye for the life course? But services, unfortunately, are so divided and siloed into what you know how they work that the life course approach and that holistic approach is often lost. And look at us, we could talk for hours I think so we could.

Colby: 50:07

I was literally I I say to the kids, when the you know you’re supposed to say, colby, get out of my head, it’s rude, you gotta ask permission. Permission before you’re reading my mind. But you were just literally reading my mind then, lisa, because I was going to say, yes, we could talk for hours. Maybe we’ll just have to do this conversation in installments perhaps, but if you’re keen, I do give all of my guests an opportunity to ask me a question without notice at the end. We’ve heard a lot of my voice already. I’m not sure if you had something that you wanted to ask me.

Lisa: 50:46

Well, I don’t have anything to ask you today because I’ve already interviewed you on my podcast. So I asked you lots of questions. So if anybody wants to hear those questions, then I’m sure Colby will drop that episode into the show notes and you can listen to me ask you lots of questions.

Colby: 51:06

Yeah, I think I’ll do that. Well, I mean, is that a bit I’ll do it because you’ve raised it? It’s an invitation.

Lisa: 51:14

It’s an invitation and it would be lovely to share that conversation and it’s it’s been really lovely to be on the other side of that and, um, and be asked lots of questions, so thank you for having me yeah, well, thank you for agreeing and uh, yeah, I hope you have a good day and you continue to be well, lisa as well as you can be.