If you are an NDIS client or representative of an NDIS client and are unhappy with the service you have received at Secure Start, you can make a complaint to us directly and your complaint will be handled via our complaints policy located in your service agreement. You can make a complaint by completing and submitting the attached form here.
If you wish to make your complaint directly to the NDIS Complaints Commissioner, you can do so at:
P: 1800035544
E: contactcentre@ndiscommission.gov.au
W: www.ndiscommission.gov.au/contact-us