Breaking the Cycle: How Investing in Children’s Services Changes Lives, with Andrew Isaac

Beyond 18: What Happens When the System Stops Caring?

In a powerful conversation on the Secure Start podcast, Andrew Isaac, Chair of BSN Social Care and the Children’s Services Development Group, unpacks the challenges and opportunities within the UK’s foster care system. With decades of experience in children’s social care, Andrew provides valuable insights into how we approach caring for our most vulnerable young people.

The foster care crisis in the UK has reached alarming proportions. Since 2010, there has been a 30% increase in children entering care in England alone – from approximately 60,000 to over 80,000 children. This dramatic rise has placed immense pressure on an already strained system. As Andrew explains, this substantial increase isn’t just a number; it represents thousands of individual children requiring comprehensive support systems, qualified foster carers, and appropriate therapeutic interventions to help them transition successfully into adulthood.

One of the most compelling points Andrew raises is the critical importance of early intervention. He laments the loss of approximately 30-40% of Sure Start centres during the financial crisis, which provided crucial early support to vulnerable families. This shortsightedness has contributed to the current influx of teenagers entering the care system. The mathematics is simple but often overlooked by policymakers: investing one pound in early intervention yields multiple pounds in savings down the line. As Andrew passionately states, “I would love a politician to say if we spend this now, these are the benefits of the country over 10, 15 years.”

The statistics Andrew shares are sobering. Approximately 23% of the UK prison population has been through the care system. Young people leaving care at 18 are seven times more likely to commit suicide than their peers. According to research by the National Economic Foundation, every pound invested in a looked-after child generates a sixteen-pound return throughout their life cycle. Reducing the number of care-experienced individuals in prison alone would release nearly a billion pounds from the justice system. These figures highlight not just the human cost but the significant economic implications of inadequate care provision.

Perhaps most concerning is what Andrew describes as “the cliff edge at 18.” At this arbitrary age, young people transition overnight from having a single agency responsible for their wellbeing to navigating up to ten different agencies independently. While legislation called “Staying Put” exists to allow young people to remain with foster carers beyond 18, the financial structure makes this unviable for many foster families who depend on the income to pay their mortgages. The result is devastating – young people “sofa hopping” with nowhere permanent to live, falling out of education, and losing contact with support services entirely.

Andrew also addresses the changing landscape of foster carer recruitment. In today’s society, particularly in metropolitan areas with sky-high property values, potential foster carers must weigh financial considerations carefully. Media coverage of allegations against carers, legitimate or otherwise, further complicates recruitment efforts. Despite these challenges, Andrew emphasizes the importance of honest conversations with potential carers – addressing their concerns upfront while also highlighting the profound difference they can make in a child’s life.

Throughout the conversation, Andrew repeatedly returns to a fundamental truth: “Foster care is by far the best setting for most children that need care outside their own families.” The goal isn’t complex – as another expert referenced in the podcast states, “the great aspiration of children in care is an ordinary life.” This seemingly modest ambition represents a profound shift in how we might measure success in the care system. Rather than focusing solely on educational attainment or other measurable outcomes, perhaps the true measure is enabling these young people to lead stable, content lives and break intergenerational cycles of trauma and care.

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About Andrew

Andrew is a highly accomplished leader within heavily regulated healthcare, children’s services and special needs education environments.

Andrew is the Chair of BSN Social care, the parent company of six of the UK’s leading foster care agencies servicing much of England and Wales.

Andrew is also the Chair of the Children’s Services Development Group (CSDG), a coalition of leading independent providers of care and specialist education services, who work closely with policymakers, regulators and local authorities to develop policy solutions that will ensure the best possible outcomes for children and young people with complex needs.

Andrew was previously the marketing and communications manager for the National Fostering Agency, which is when we first interacted with each other.

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Andrew: 0:03

I would love a politician to say if we spend this now, these are the benefits of the country over 10, 15 years. If you reduce the number of looked after children or children who’ve been through the care system in prison, you would release almost a billion pounds worth of cost. The law at the moment in the UK at 18 is a cliff edge for young people. 18 plus are seven times more likely to commit suicide than their peers. So the balance of how you talk to foster carers or potential foster carers when they’re interested is really, really important. If I were talking to somebody that wanted to go into it, I would ask them what they were worried about first. There’s a sort of rule of thumb really. Most people react to something on the third prompt. Foster care is by far the best setting for most children that need care outside their own families. The best place for any child to survive is within mainstream education, but the mainstream education has got to have the right facilities to encourage that young person.

Colby: 1:19

Welcome to the Secure Start podcast. I’m Colby Pearce and joining me for this episode is one of the earliest supporters of my work in the UK to make themselves known to me. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the land that I come to, this meeting on the Kaurna people of the Adelaide Plains and the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Andrew Isaac. My guest this episode is Andrew Isaac.

Colby: 2:10

Andrew is a highly accomplished leader within heavily regulated healthcare, children’s services and special needs education environments. Andrew is the chair of BSN Social Care, the parent company of six of the UK’s leading foster care agencies serving much of England and Wales. Andrew is also the chair of the Children’s Services Development Group, a coalition of leading independent providers of care and specialist education services who work closely with policy makers, regulators and local authorities to develop policy solutions that will ensure the best possible outcomes for children and young people with complex needs. Andrew was previously the Marketing and Communications Manager for the National Fostering Agency, which is when we first interacted with each other. I was under the impression that Andrew had since retired some time ago, but, as we’ll hear, that does not appear to be the case. Welcome, Andrew.

Andrew: 3:17

Thank you, Hi Colby.

Colby: 3:19

You sent me a bio and it was quite extensive and impressive and you asked me not to include all of that in my introduction. But was there anything that I missed there or any comment you want to make about the retirement scenario?

Andrew: 3:38

Well, I never really ended up retiring, so it was more about a point of what you know and, uh, you know the experience that you’ve had and you can benefit other people, so you just keep going, which I’m sure you will do so yourself yeah, well, uh, maybe, um, who knows, maybe I’ll be.

Colby: 4:01

I’ll still be doing podcasts, um, when I, when I give up uh, consulting, I I think you podcasts when I give up consulting.

]Andrew: 4:06

I think you will when you give up being active. I think you won’t, because you’ll still be doing it. I’ll almost wager a lunch on that with you. Aye, aye.

Colby: 4:18

Well, yeah, and a lunch, as we were just talking about before we came on, a lunch over in your neck of the woods in the UK would be a very attractive proposition for me, as long as it’s not above 30 degrees, as I’m hearing that you’ve been having lately there in the UK.

Andrew: 4:38

Well, it’s probably good Australian weather actually.

Colby: 4:41

Every time I’ve been to Australia.

Andrew: 4:43

It’s been in your summertime and it’s been wonderful. I’m thinking, oh, oh, I wish we could have that weather over here and uh, and so we have. My wish has come true. Well, it’s the case. We don’t cope with it as well as you do.

Colby: 4:55

I don’t think I don’t know if you’re set up for it like we are, although you do often have double glazed windows in your houses, which we don’t, which is quite uncommon in south in australia. So heat transfer from outside to inside is a is an issue, but we do have air conditioning by and large in our houses. Um and look, I’ll correct you on one thing there is a difference between the hot weather in the uk and the hot weather here, particularly where I am, I’m in the UK, and the hot weather here, particularly where I am. I’m in the middle south part of Australia, in the driest state on the driest continent on earth. The heat is dry and whereas in your neck of the woods it’s humid, and we do have parts of Australia where the heat is humid. But I just don’t like humidity at all, having always been here and in fact funny story whenever I used to go to Ireland for work, I used to take jackets with me and never wore them.

Colby: 5:56

And uh one one day I was with my son. We were out on uh at a lighthouse on Fannad Head in uh County, donegal, so right out on the Atlantic Ocean, out in the west, and it was 10 degrees Celsius at the time and I was feeling warm in a T-shirt and a local Irish lady came up and started seemingly berating me and I couldn’t understand a word she was saying because she was berating me in irish and uh, and then, I think, when I looked perplexed enough, she corrected to um english and uh, yeah, it was just basically so. How can you possibly be standing out here in this force 10 gale in in in a t-shirt? But you know the humidity that you have there is just horrible from from my perspective, growing up in a dry environment well, I suppose, and the differences as well.

Andrew: 6:53

When you walk around here, especially springtime, the, the green color of the trees and the grass is fabulous. I’ve never I’ve traveled all over the world and I’ve never seen it recreated in in the way you get it for those few weeks in the spring, although the autumn is different, because you go to various parts of the usa and you have lovely autumn colors, but the spring green is uh, it lifts your spirits hugely yeah, so I got you on because you have had a long career in management and something of a post-career, but the career has been ongoing in social care and related sectors and I firstly just wanted to ask you, andrew, how you got into management in the social care setting.

Andrew: 7:52

Well, ironically, I used to work for Marriott International and they merged, which is a family company company, and they merged with a company called Sodexo, which is also predominantly a family company, and for some reason I ended up in the healthcare division in the UK for Sodexo, dealing with healthcare provision in the NHS hospitals, which I had no experience at all. But with sales and marketing and communications experience, you suddenly learn what you’ve got to do. So I found it interesting for a number of years. And then my old CEO moved sectors. He moved into the National Fostering Agency in the UK as a new CEO in the UK, as a new CEO, and you know, he and I got on extremely well and effectively.

Andrew: 8:55

I moved with him thinking, ah, what have I done? Well, your skills are transferable and actually it’s probably the best thing I ever did, because when you look at the difference you can make, particularly in children’s social care, it doesn’t matter whether it’s fostering or special needs education, you can use your skills to. Let’s take fostering, for example. Um, there was a very quaint view of quaint, perhaps that’s that’s a little bit unkind an old-fashioned view of foster, foster carers and how they were recruited, and you know what they did.

Andrew: 9:33

Um, and when the market in the uk was deregulated in the late 90s, there was an opportunity for independent fostering agencies to be created yeah um, and as part of that, then people had a choice as to whether they went to work for local governments to foster carer or they went to work for an independent fostering agency, and basically there’s never enough foster carers. I’ve never come across any country in the world where there’s enough foster carers that are doing it in a in a professional manner, and I think this is where we need to drive it forward even more in. Foster carers need to be regarded as being professional. Yeah, so I realized that, uh, part of my job would be how can we recruit foster carers in a more professional way? It also meant using my market marketing experience to to make sure that we we we gained the interest of people wanted to know about it, but once they wanted to know about it, making sure they were fully informed before they made their decisions and then making sure that during there’s a very lengthy assessment process in the uk probably on average takes at least six months, and that’s going through all the appropriate background tracks, blah, blah, blah but also, during that process, making sure they’re trained to deal with all sorts of things. Now, that was 20 odd years ago and it worked extremely well and we we recruited lots of foster carers, and our organization at the time became the largest provider of independent fostering services in the uk, and I thought, gosh, I need to learn more and more and more. So, part of my communication skills, I began getting involved with children’s Services Development Group as a member, and, looking at the legislation that applies to social care is outmoded and outdated because it was written for a time that doesn’t exist anymore.

Andrew: 11:40

If you look, should we say over the last say since around about 2010, there’s been a 30% increase in children in care in England and that’s a phenomenal amount. It’s gone from 60-odd thousand to 80-odd thousand. If then you might say, oh well, yeah, that’s only 30,000 children, but sit and look at what’s behind it. Look at the number of foster carers, look at the number of residential settings and then into your world, look at the number of therapies and and social care support that’s needed to ensure those children that should be at the focus of everything that everybody does that they can transit into adulthood and and develop a life for themselves. That’s pretty level-headed and straightforward. Doesn’t matter about whether they’re yeah, how, whether they go to university or not, but it’s about their life skills and all sorts of things. So you suddenly take that and you suddenly got a huge, huge range of support organizations that need to be there to help a young person on their journey through life, and when you get that in huge numbers, that then starts putting a huge amount of pressure on the infrastructure that’s actually used to support them.

Andrew: 13:07

I’ll I’ll take you back, maybe to the the financial banking crisis. At that particular point, um, lots of funds were taken out to make economies and and all sorts of things and, uh, give you, give you time on sure stocks. I know you know the early years of you. Know I’m as passionate about the early years as as as you are, in the sense that if you can intervene at an early stage with a young family, um, or a child, you can make such a difference in those early years where they don’t need support later on in life.

Andrew: 13:44

Now, probably about 30 or 40 percent of short start centers were lost during that financial period. Now everybody said, oh, that’s, that’s fine. Now, 10, 12, 14 years on, there is an influx of young middle teens people coming into the care system. Now I’m sure with your experience, you know the difference between looking after a 14, 15 year old, six foot two young man than it is a four or five year old. So that doubles the workload that you need to do to help them go through the issues that they’ve got, and often issues that they’ve developed over a long period of time. So, on top of that, you’ve increased the volume of what’s going through. But also, going back to the short start areas at the beginning, you’ve also lost the intellectual property that was around at those times. That isn’t passed down to new people that are coming into the sector. Yeah, so you do have at the moment, people entering the sector for all right reasons and great qualifications, etc.

Andrew: 14:58

What you don’t have is a huge amount of um older people work, older, more mature people that have been in sector a long time to be able to pass their knowledge on, and that’s that’s an area that um I I’m probably disappointed in life in, really, because, um I’m not a social worker and I have met social workers who’ve had who are career social workers and their understanding of how to help a child or a young person is phenomenal.

Andrew: 15:29

It’s almost um an automatic insight that they have with all the different types of uh elements that present themselves with the young person. So I suppose um rattling on a bit here, uh, as I worked through um with, with national fostering agency, I could see, along with my other senior colleagues, the more work, more work that needed to be done, um. And when I left, uh, um, nfa, or my quasi-retirement, so to speak, switching, I was fortunate enough to maintain my children’s services development group role, and, you know, as chair there an independent chair, because my company I actually work for are not members, that is, you know, a small membership organization of larger companies yes um.

Andrew: 16:30

You know, 90 percent of their um, their settings, are all rated outstanding or good. So the quality thresholds are there. But importantly, we can’t all say, because we’re we’re all outstandingly, you won’t have issues. You know, you’ve worked with children long enough to know that one issue and all sorts of things can go wrong. But they have an infrastructure set up to deal with a problem if a problem occurs at a grassroots level. Part of that also in the UK. It’s a mixed economy. Part of that also in the UK. It’s a mixed economy.

Andrew: 17:05

Overall in children’s services maybe 40, 43% of services are delivered by the independent sector and the rest by the state. But in England alone we have 150 plus local authorities with their own character, their own style, their own political backgrounds etc. So things are always done slightly differently. But legally the local authority is the corporate parent of a child in care and that counts as statutory obligations. And when you see the rises that we’ve talked about in volumes, you can actually see what the problem could be when one the legislation doesn’t change for it but sadly, when the funding doesn’t keep pace, yeah, yeah. So what worries me in today’s society is, you know, we don’t want the child to become a transaction People that are looking after and have responsibility for that child to look and say what does that child need? What does that young person need? How best can we work with them to deliver the right things they need to transition into adulthood?Colby: 18:23

And those questions, andrew, that you pose. They’re predicated on people who work in the sector having the time to stop and think about the young person and think about their needs and think about what services would be of assistance to them and what the outcomes look like. As it is, I think, in probably a great many jurisdictions around the world, including my own jurisdiction here in South Australia the exponential increase in the number of children coming into care, coupled with not enough funding to keep pace with that, has meant that the work has become more procedural and less reflective is how I put it.

Andrew: 19:12

I totally agree with you. You then look, and it doesn’t really matter which country you’re in certainly Australia or the UK most of the original legislation was created in the late 90s. Now, in the late 90s, bringing up a child was in a certain, you know, type of environment and setting. Today, the society doesn’t relate at all to what it was in the 90s. You know pressures on individual children, I mean especially with all the things they’re exposed to on social media, and you know the use of the internet and the you know lack of development of, you know, interaction with, with people. There’s 101 different things that people far more qualified than I can can recognize my, my view from, from, from trying to persuade the government to look at it. What’s appropriate to children and young people today is different to what it was 25 years ago. Yeah, you know, and you need then to reflect the type of service that you give them. If you take residential care.

Andrew: 20:26

Um, with residential, there are some children that benefit from being in residential care, whether that’s, you know, physical or mental or sensory, whatever it might be, there will be a need for residential care to be provided. Now, over the years, the uk has ended up with the majority of residential settings being provided by the independent organizations you know. Probably two-thirds of of local authorities do not either have any residential facilities or very few, and that’s just the way the the market goes. But then you have to question what type of child do we put into a residential care? What type of young person, what’s best for them? And you go back to saying what is it that young person needs? I know, and you know, that young person needs to be in a family orientated setting. Yep, foster care is by far the best setting for most children that need care outside their own families and that will provide them with a balance straightforward. So actually putting children into residential one is far more expensive, but doesn’t then bring the best out of them.

Andrew: 21:40

And then you take the next bit what other support do they need going around their foster care? What sort of trauma have they been through in their lives? Because, let’s face it, originally they’re in situations which they did not create themselves. So they they’re. Whether it’s, whether the families they’re born into, the situations they’re born into, was no original fault of their own. So therefore, once you understand that and saying right, okay, quite a lot of them could go into fostering. When they’re in fostering. Well support do we need to give the foster carers in order to deal with it? And secondly, what emotional support can they give them to get them through to their adulthood?

Andrew: 22:24

And in a lot of instances it is more than just training the foster carers. You do need external professionals to come in and help, particularly on the mental health side, in in being able to allow these young people to understand why their behavior is like it is, and then that in turn impacts on education, so they may be fall out of school. They’re excluded from school. Um, their, their, their learning becomes more inward looking and and here it just doesn’t happen. So, he’s, all right, you need some special educational needs.

Andrew: 23:02

Um, yeah, the best place for any child to to survive is within mainstream education, but the mainstream education has got to have the right facilities to encourage that young person, because they need to integrate back into the mainstream run in order to develop the social skills they need. And again, in a lot of instances mainstream school may not be the right place because there are here one-to-ones that probably need. I know schools where you have individual pupils that are probably needed. I know schools where you have individual pupils that are residential that require two or three adults 24-7. In those instances you put the price tag on that. That’s phenomenal. It might cost a lot of money, but that’s where the service is built around the child. So I’d love to go back to a situation where the social workers that are dealing with the child at the front line they’re dealing with a family where the where the child has come from, and they’re looking and say the foster care is where the child is planned to go, that they look at the matching skills behind it and they’re the ones that say this is the best setting for that child.

Andrew: 24:15

Yeah, doesn’t happen anymore. As you know, it goes up to. Well, this is, this is a transactional thing and this person x y z child x y z. You know that’s going to cost us this. That’s one of the alternatives that cost. Um, I don’t think that’s right, but I understand why we’ve got to that. But that’s looking and currently in the UK legislation is being changed phenomenally. There’s a big new bill going through Parliament currently which will bring a lot of things up to date, but that will require a lot of implementation.

Colby: 24:55

So you might have an Act of Parliament that’s passed, but then you’ve got to implement it, and that means detailed changes to regulation, to guidelines, which will take some time and look, there’s so much in that, in what you were talking about, and I think you’ve really laid it out in terms of that exponential increase in young people ending up in care in the UK over the last couple of decades.

Colby: 25:25

I want to take you back to your role in the National Fostering Agency and you talked a little bit earlier about recruitment of foster carers and I guess one of the biggest challenges has been, with that increase of young people coming into care, that there’s been a need to really step up the recruitment and you’ve been competing, I guess as well, recruitment, and you’ve been competing, I guess as well, with other independent bodies that came into the marketplace, so to speak. I’m really interested to hear about and I’m sure our listeners will be about the recruitment of foster carers, your experience as when you’re in the National Fostering Agency, what you thought helped or hindered that process of securing enough quality foster carers.

Andrew: 26:26

Yeah, I think, if you go back to the basics of foster care recruitment, it’s you need to attract the right person for the right reasons in the first instance, um, and going back a number of years, there was a situation where you could assure them well, actually, you’re not doing it all for nothing.

Andrew: 26:45

You are being given fees in which to cover your costs and and the time that you spend, because there there is a statute tax benefit statute in the UK which we managed a couple of years ago to get doubled so that they can have these fees which won’t attract income tax, and that’s part of it in today’s cost of living crisis. But going back to your original question, there’s a sort of rule of thumb. Really. Most people react to something on the third prompt. So, if you get interest from somebody who may have watched a tv program where fostering has been involved, and many of the soap operas, um, certainly in the uk, which I’m sure are broadcast in australia as well um have had storylines based around fostering now, I know that because we advised on on a number of them and you’re watching that and you think, oh, you know, you know our kids are getting older or left home empty nesters, all that sort of thing maybe we could foster.

Andrew: 27:52

And they think about it, um, and and, as they’re going through their daily life, they might see an article in a magazine, they might see something online, they might look at one of your podcasts, um, or they, they, they might see huge recordings, I mean, whatever it might be, might then be a second prompt and then probably a year or months or whatever later, they will come across a situation that they recognize on the how, the call to action, how to do it, and this could have a period of a few months, or typically that is over a year or so. Whilst people think about it, you know, and they then they’re, they’re moving from oh, it’s in there to. Well, actually, we really need to look about this now that at that point, whoever is providing the service and whomsoever they contact need to be aware of community and location. It is no good somebody in the north of england talking to somebody on the south coast telling them what it’s like on the south coast. They would need to talk to somebody in their, their vicinity, part of their community, that say in our community we have this number of children that need looking after. These are the types of children they are, and this is where you could make a good difference in that dialogue explaining the child and then understanding from the potential foster carers where they feel their skills like, bearing in mind that none of them would necessarily, apart from bringing up their own children, would would have any knowledge, and that’s when you talk to them about. Well, if you’re interested in looking after teenagers, then the type of training we give you will help you deal with situations you will come across and you know where your own, your own experience with your own teenagers is hugely helpful, but these probably are not as typical as your own kids would be. So that’s the process, then. Is is talking to them and not pressurizing and understanding what they have to go through to get it. Now, that’s part of it, and once I think, ok, I’m going to put my toes in the water and I’m going to fill in this application form, which is hugely long, can make the difference in talking to people and explaining this is hard, but the results are worth it.

Andrew: 30:41

And and going through the assessment process is challenging. Uh, it does go, you know. It does dig into your innermost thoughts, your personal life. It’s, you know. It can expose an awful lot of things. It talks to your family, all sorts of stuff. Yeah, for all the right reasons, because safeguarding is paramount for the child.

Andrew: 31:01

Um, so going back again is how do you approach people now in today’s society? Can let’s come up to date. Now you’ve got metropolitan cities? Uh, you know, you’ve know, london, manchester, birmingham, melbourne, sydney, etc. Property prices through the roof. If you’re in london and you’ve got a couple of spare rooms and you want to, should we say, increase your money into the household, you could probably rent the room out to to somebody for a lot more than you would get fostering. So therefore the property value becomes an issue.

Andrew: 31:39

You then have a lot of exposure in the media about accusations and allegations from children and young people and that people will say do I really want to go through that?

Andrew: 31:53

Yeah, because if you look through, you know, and yes, you know, these things happen and sometimes they’re they’re not good. I can mention a couple of cases in the uk where immediately, you would be fully aware of what what it was about, but there are also allegations made that aren’t uh, you know, aren’t true, and that has a huge effect on potential foster carers in the first place. Yeah, so the balance of how you talk to foster carers or potential foster carers when they’re interested is really, really important understanding, understanding their motivation. If I were talking to somebody that wanted to go into it, I would ask them what they were worried about first, what worries you about becoming a foster care? Because that way you’re bringing it to the front and not leaving it in the background somewhere, so that halfway through their assessment they’ve had enough. When they go to the more difficult training, well, you know what to do with, with restraint and all that sort of stuff um, you know they’re more equipped for that.

Andrew: 33:08

So, apart from recruitment, there’s also retention of foster carers yeah yeah, particularly those maybe had a bad experience or who haven’t been able to manage a particular placement and there’s been a placement breakdown. You then got to look at how you deal with that. Um, I’m at a couple in london and, um, they’d been long-term foster carers. They have three young people. They were full-time, they didn’t have other jobs. One young person was disabled but they went on all the relevant training to deal with his disability Great. They had a couple of other young people in one who had special educational needs and one who was a great kid with the other two. That makes sense.

Andrew: 34:03

And when one of the children moved on, they then turned to preparing babies for adoption, which the adoption process can be interminably long, even for little babies, and often they would have those babies from, you know, a couple of days old or a few weeks old, through to two or three. During that period, in order that child develops, they have to attach. So the child itself is going through the normal procedure and this couple were phenomenal at this and and the problem happens then when an adoptive parent is found and they then go through a number of months when they’re working with the adoptive family to transfer across and, you know all the usual things about the day-to-day routine, and then the day comes when the baby is handed over or the young child is handed over. They maintain contact for questions, questions, that sort of thing. And then we found the.

Andrew: 35:11

It was almost like a bereavement process for the foster carers. How then do we counsel them to? You know, they know what they’ve done is for the best interest of the young person child, but how do they deal with the emotional side of then relinquishing those two or three years and relinquishing, uh, and then the, um, the, the husband, um, he used to go for about three days into his shed for the bottom of the gut and bang nails into bits of wood and scream and yell at himself to get out that, yeah, um. So we, we developed at that point, uh, quite a lot of, uh, little bits of counseling that will wrap around them, make sure that they went through the process and realized they weren’t on their own. But that is a a difficulty within fostering. If you’re doing that, I so admire those people because you know you’re you’re an attachment specialist. I mean, I, I would struggle with that.

Colby: 36:23

I don’t know if you would uh, to perform the role Absolutely, and certainly for the children as well. I mean, children will not be unaffected by this process as well, and one of the things that you’ve talked about in terms of the recruitment of foster carers is that balance of what you say to them, how you prepare them in the early stages of them expressing their interest and then through the assessment process. And what I heard you say is that it’s important to be realistic and it’s. It’s interesting because I um, I have in in an earlier part of my career, I was involved in inter-country adoption assessments, assessing couples who wanted to adopt children, uh, from overseas, and everything was upbeat about it. You know, these were people who were going to ensure that children grew up in a family environment as opposed to an institution in a third world country, and it was also very positive.

Colby: 37:36

And then there was a movie that was made about the two lads that were adopted by a. Well, two lads were adopted by a couple in New Zealand from India. It centred around one of those particular lads and I cannot remember the name of it, but it was a very good portrayal of how complicated it is raising children who have experienced relational traumas or attachment traumas, at the least. And if a child has grown up in a family until they’re three and then they go to another family, there are consequences associated with that. And I’m well and truly on the side of being as open and transparent as we can be about both, both the the blessings and the and the curses, so to speak, because I think people need to be, they need to be prepared, and then that feeds into retention, of course, because you you don’t want people who find six months in 12 months, in two years, into providing a placement or placements that this is not what they were told it was going to be, because then you’ve got potential um harm for them, the foster, the foster parents who have to relinquish children because it is not what they were expecting.

Colby: 39:18

Usually they’ve not felt supported enough or that the decisions that are taken by the child protection authorities are run counter to what they think should happen. And in my jurisdiction, and I’m sure in plenty of others, birth family connection and birth family contact is one of those vexed issues, those vexed issues. So it’s not only is it tremendously impactful for foster carers to come to the realisation that this is not what they signed up for and that it is harming them in some way. But then those children as well, those children that have been in their home, the impact for them of a foster placement that has to come to an end. A lot of what you’re saying is really resonating with me. If you can’t tell the story, warts and all then how can people be prepared for it?

Andrew: 40:22

Yes, and I think you have to be truthful and establish what their worries are. But then you must also outline the benefits. Just to give you another example, a couple I know have three young people with them a brother and sister and now a six or seven-year-old. And the two older children were in a bit of a state when they arrived and this couple have done some amazing work with them, to the extent that um the issues with with family contacts was were dealt with. Um, and the two older children are now in a position to choose and select, and they chose no further family contact. It was their choice and they had all the right support in doing it. But the older children now, when they get to 18, want to change their name to that of their foster carers. That’s an amazingly successful placement where the two older children have been there eight, nine years now and they feel as if they’re in a fully fledged family environment. But they are also working with their foster parents on a younger child that’s come in who has been through a very traumatic time, and the youngsters are helping and I just think that’s quite wonderful.

Andrew: 41:59

So I suppose what you’ve got to, you’ve got to look at, is we often hear. Well, we regularly hear when things go wrong. What you don’t hear about is when things go right, and you know there, there are so many wonderful stories out there where things go right. Um, and it’s getting that balance. My other hobby horse is what happens at 18 um, because the law tell me what you think the law at the moment in the uk at 18 is?

Andrew: 42:26

Tell me what you think the law at the moment in the UK. 18 is a cliff edge for young people Transition into adulthood, Up to 18, there is a corporate parent structure where there are statutory obligations and they’re dealing with one agency. Day after their 18th birthday they deal with eight, nine, ten different agencies. Now you tell me what young person at 18 that’s had a pretty traumatic upbringing being stabilized by by good foster carers? How on earth are they going to cope with that? You know it’s your own children. You don’t kick out at 18. The downside is, whilst there’s a lot of rhetoric going on about it, the foster carers who make their life as foster carers, so the fees they receive per their mortgage and their bills and things like that, have no option, option at 18.

Andrew: 43:28

But if they’ve got a spare room, move on to the next young person coming in. If the older child is to say, there is a facility called staying put in the uk but the finances of that don’t work for the foster carer. So you imagine you’ve got. You know we did some uh cstg quite a lot of research a few years ago in terms of what happens to kids post 18. 23 of the uk prison population has been through the care system or contact with the care system. Yeah, there are 18 plus are seven times more likely to commit suicide than their peers.

Andrew: 44:12

We worked with a couple of homeless charities and the number of young people that were sofa hopping because they had nowhere to live. Because they had nowhere to live it. How on earth do we expect them to move into and become self-sufficient when we don’t track them through? So my advocacy at the moment is we need to do something to take on. And yes, there is statutory legislation. You get the the uh, the rhetoric back that they should do this. We look after laughed until they’re 25. Yes, the law is there that highlights that at a senior level, but where is the practical input.

Andrew: 44:56

You look at the stats and how many kids have lost contact with their original corporate parent. Therefore, we haven’t tracked where they’ve gone. And in today’s society they they fall so much easy, easily into the wrong areas. They become more statistics. There was a study done by the national economic foundation a number of years ago now probably more years than I care to remember. I think it still brings true every pound that was invested in a looked after child will have a life cycle of 16 pounds. As you go through now you hear the numbers on that. It’s huge amounts of money. If you reduce the number of looked after children or children that’ve been through the care system in prison, you release almost a billion pounds worth of cost out of the justice system.

Colby: 45:51

Yeah, I don’t know if you’ve had a chance to hear it, but Graham Kerridge was a very interesting podcast guest of mine, one of the earlier podcasts. He’d worked at the beginning of his career in the Cotswold community and had thereafter gone into international health development, health management quite an illustrious career. But he got me thinking about well. He was very interested in human capital and that was what led him to get involved in social care at the beginning of his career. And when we create a better life for a young person, we’re also creating a better life for their long-term partner, their children and their grandchildren. Potentially that human capital created is intergenerational in effect, and also, as you say, the services that and this is tied up in the whole early intervention movement and the rationale behind its importance. But if we can keep our young people out of institutions like the justice institutions, there’s an untold capital almost.

Colby: 47:15

When you’re talking about well, another podcast guest of mine you’ve touched on it a couple of times, but her name is Adela Holmes. She had this. It sends a chill down your spine quote that the great aspiration of children in care, children who have grown up in care, is an ordinary life. And wouldn’t that be great if they could just have an ordinary life, have their own children successfully raise those children, have grandchildren, and the saving not just the saving but the benefit to society of that happening is You’re so right because there’s been some fiscal studies on early intervention that if you invest one pound up front you’ll double your returns very quickly.

Andrew: 48:16

Up front in the early years will just save you so much money going forward. And that’s perhaps trying to change the narrative of how chancellors of the Exchequer and treasury ministers look at spending. It’s all short-term budget now, because maybe in five years time or 10 years time they’re no longer going to be in power. They’re not worried about that. Yeah, I would love a politician to say if we spend this now, these are the benefits of the country over 10, 15 years and you drive through.

Andrew: 48:49

You talked about the human capital. Now you take that and I want an ordinary life. So my human capital is going to develop. I will get a job, I will pay my taxes, I will have a partner, I will have children. They will grow up in a more secure environment. They will grow up in a more secure environment. They will grow up normally. Of course they’re going to need health care and dental care and schooling and that sort of stuff, but hopefully then they will move into job. So you then start creating revenue for the country as well.

Andrew: 49:20

Incidentally, but the person that kicked it all off the child account wanted an ordinary life. But the person that kicked it all off the child account wanted an ordinary life gets their wish granted and they become happy, as contented as they could. But they could best they could possibly be as a human being, and it doesn’t matter if you, you know, rich as creases or as poor as a church mouse. It’s about are you content as a human being that you’ve done your very best in everything that you do? And if you could give those young people the skills to be as good as they could possibly be, then that investment early on pays huge dividends to society. Every time you open a newspaper or you look online at news, there’s some sort of disaster regarding young people or you know young families. There’s a major crisis going on and you think, if you went back, how could that have been avoided? For a kickoff not knocking the backside out of early start, you know, 15, 20 years ago. I wonder if you can come back to that yeah, yeah.

Andrew: 50:33

It is something, but I mean it is what it is and we are where we are, but now we need to make sure that the money invested is invested correctly. The best place for any child that needs non-family you know none non-birth family help is in a family environment. It’s the same the whole world over. But I think the focus on that but it’s the short term the short-termism by governments all over the world is probably a fault there.

Colby: 51:06

Yeah.

Andrew: 51:07

And the narrative, the whole narrative needs to change, but change in any first world country takes time. And it’s not, you know it’s not political gold. That’s the problem. You know, the problem is always going to be there and children’s services tend to be a Cinderella service across the world.

Colby: 51:30

What do you mean by that? Sorry?

Andrew: 51:33

What do you mean by that? A Cinderella service that it’s out of sight, out of mind? If it’s just plodding along, that’s fine. The minute it makes a headline, something done about it, yeah. But most of the time it doesn’t make the headlines, because the much more interesting things that you know that politicians say and do that people want to read about and I don’t think the societal change over the last couple of decades is is reflected in how we look after our children. These days we’re very much reliant on processes, procedures, and we’ve always done it this way. That’s right.

Colby: 52:18

Somebody needs to make a change. That’s a nice spot to pause and reflect on. I mean, we were talking about it early on and I said that whenever you’re in a or I would say that whenever your resources are stretched, you’re time poor and otherwise your resources are stretched in whatever role that you’re performing. We do have a. There seems to be a human inclination to become very procedural. This is how we’ve always done it Stop thinking, stop stopping and thinking, but just becoming very procedural and I’ve said it in a number of podcasts Our service delivery, in those circumstances where we’re not thinking about ourselves and not thinking about the person, the recipient of our services, when they’re received procedural, they can be quite heartless and that that’s, that’s not a good outcome. Andrew, thank you for agreeing to come on. I always there’s so much I could talk to you about. There was so much in there that I could follow up on, and maybe, if you came, we might set up another time down the track a little ways and explore it a little bit more.

Andrew: 53:44

I particularly would love to talk to you more about the Children’s Services development group, um, as well yeah, yeah, quietly in the background, they do a huge amount of work to try and let politicians understand what the real world of children’s services is about yeah, yeah now, andrew, yeah yeah, well, I’d love to as well.

Colby: 54:10

Now, I always always well these. I’ve started a trend of giving my my podcast guests an opportunity to ask me a question at the end of the podcast.

Andrew: 54:18

I wonder if there’s a question without notice you’d like to um launch onto me, so to speak well, I think one of one of the things that I’ve always uh you know, admired, enjoyed and agreed with is how can we teach ordinary folk, whether they be parents, foster carers or workers in our sector, how can we give them simple tools to help with making children more resilient to their circumstances? What would you say, the simple tools that foster carers, ordinary parents, can use when they’re helping children, so those children in today’s society become more resilient?

Colby: 55:10

Yeah, well, it’s a good question. I think I don’t know if I’m aligned with others or a little bit different from others, but I often think that complex problems are not easily solved with complex solutions. Yeah, and in actual fact, the solved with complex solutions? Yeah, and in actual fact, the problem with complex solutions, such that they depart from conventional caregiving, they’re hard to implement and they’re hard to sustain over time. And our children, particularly our children, who have experienced disruption, attachment disruption, loss and trauma in their life, if there’s one thing that that triggers them, that gets them going, is inconsistency.

Colby: 56:02

So the last thing you want to do, I think, is to advocate an approach to caregiving of our young people that is even difficult to implement in the first place, but certainly difficult to maintain over time, and particularly in the face of our young people. You know the ship doesn’t turn around quickly very often, and and and people can lose hope, you know, or lose faith in, in, in the worth of of strategies, and then they’ll revert back to some other previous approach. Now that’s the big problem is the reverting back. So our young people, just you know they’re left with thinking, oh, are you going to be like this or are you going to be like that? Are you going to be like that and how long is going to be like that? Are you going to be like that, and how long is that going to go on for before you end up coming back? So my view is that we need to have a look at conventional aspects of caregiving and relating that are very powerful and very important to the recovery, the reasonable recovery, that we can expect our young people to make. I say that because I think we’re all impacted by what happens during our childhood, and the best of us and everyone else as well, and so I think our children retain some enduring sensitivities, but we can put them on that path that you talk about of being resilient to challenges in life, of achieving that goal of an ordinary life where we um, where they get um, caregiving, that um is conventional, so it doesn’t stand out like a sore thumb, it’s not triggering. This is this is not what I’ve seen or experienced before necessarily um, and I say that because all kids who come into care have experienced some level of conventional care prior to removal. It’s just been inadequate, grossly inadequate often enough, but conventional approaches to caregiving and relating are still recognisable to the children. So all that by way of our children coming to care. Often enough, they’ve had a disrupted period of growth and development at the beginning of their life.

Colby: 58:40

So the things that we know that support happy, healthy babies and positive growth and development are things like a fairly consistent home environment with consistent carers, caregivers. Those caregivers are there for them, are accessible to them. They don’t spend a long time away from the infants. If they do move away, they check in on them frequently and in in doing that, the infant first learns you’re the people that look after me and later learns you’ll still be there to look after me even when I can’t see you hear, you smell, you touch, you taste you. In those circumstances they develop an appropriate understanding that that the people who look after them truly are there for them, are accessible to them.

Colby: 59:37

When their tummy is feeling uncomfortable after a feed, they get burped. When their nappy’s feeling a bit uncomfortable and wet and yucky, they get changed. When they’re needing comfort, they get held. When they’re tired, they get put to sleep. When they’re hungryucky, they get changed when they want to. When they’re needing comfort, they get held. When they’re tired, they get put to sleep. When they’re hungry, they get fed.

Colby: 59:56

So the infant’s experience is that that the people who look after them understand their experience, understand what’s going on for them, and they can trust you can trust this person because they understand me. And then they and and not only do they understand what’s going on for me, they respond to what I need, and when I’m happy, they’re happy. When I’m sad, they’re sad. When I’m screaming the house down, they’re looking like they’re about to have a meltdown, but then they get themselves under control and they come back and they calm down. And that’s so reassuring for me as a small child that I can trust this person to understand me in their thoughts, in their words, in their actions and in their expressed emotions. But they will then help me regulate back to a calm and contented place.

Colby: 1:00:50

So you did ask the question. This is a rather long answer, but what I’m really getting to is that those things that were really key during infancy and early childhood, that were often inadequate in our children in care, they’re the things that we need to enrich and put back in and make sure that our young people have a really good experience of it. It might look a bit different to how you do it with a baby, undoubtedly, unless you’ve got a baby in your care, it will look different. But what you want is a household that has some things that are consistent about it that the care that is delivered, including these other things I’m going to say, are delivered consistently. That you check in with the child or young person proactively. You just bob your head in, see how they’re going, so that they have the experience that you’re thinking of them, aware of them, and you’re there for them. That when you bob your head in, you notice what they’re doing In your words, rather than asking a question, you might say to them oh, you’re really getting into that game. I’ve seen you watching a lot of this program. You obviously love it. But they experience this as understanding them, just as the infant does when we change them when it needs changed or we feed them when they’re hungry, and that we, we anticipate some of their requests, their reasonable requests, that we would respond to and we delete. We respond to them without them having to ask their experiences. Wow, the I can trust this person. They understand my needs and respond to them without me having to push their buttons and pulling their strings.

Colby: 1:02:35

And play is every carer’s superpower. When you play, we fall into sync the adult and the child. You know we have a good time together, there’s good moments of emotional connection, and then the adult doesn’t let it go too far and they regulate back to calm and the kids come with us. They’re not, they’re not difficult. I mean a good example.

Colby: 1:03:00

Often our kids love all kids love hide and seek. But often our kids in out-of-home care really love hide and seek but they’re really bad at it because they can’t that when, when you get them to go and hide, they can’t hide without calling out I’m here, you’re getting close to the cup again, because they want to be found. That hide and seek such a great game because it it it helps children to tolerate temporary separations. But for our kids in care, it’s a great game because it helps them to experience that they will be found. So there you go.

Colby: 1:03:43

That was probably a 10-minute answer. You might have anticipated a five-minute one. But, yeah, being consistent, being consistent, accessible, responsive and emotionally connected to our kids, that’s the what I would. Um, yeah, thank you. Thank you again, andrew. Now, andrew, I’m gonna do something that, um, you’re the first person I’m going to do this, for it was a suggestion that was made by my colleague and somewhat of a silent partner for this podcast, Patrick Tomlinson. He has suggested it might be a good idea to get podcast guests to think of a question for the next guest. Now, I think that would be a little bit hard, a bit rough, unless you knew who the next guest was. So I’m going to tell you and I’m not going to tell anyone else, thank you.

From Orphanage to Therapeutic Community: Portugal’s Residential Care Revolution

Every Girl Deserves a Chance to Flourish Beyond Trauma

A remarkable journey through two centuries of child protection unfolds as Colby Pearce speaks with the core technical team from Livramento, a residential care home in Porto, Portugal with a transformative approach to supporting vulnerable girls.

From its origins protecting abandoned children during the Napoleonic invasions to its current therapeutic model, Livramento’s story challenges common perceptions about residential care. The team – Yvonne, Maria, Bruna, Carla, and Liliana – share how their graduated approach to independence creates pathways for young women to thrive despite early trauma and family breakdown.

What makes Livramento exceptional is their unwavering focus on education as the key to breaking cycles of disadvantage. Through scholarships and supportive environments, they’ve achieved a nearly perfect academic success rate, with many residents continuing to university. Their innovative pre-autonomous program within the facility followed by semi-independent living in nearby apartments provides a gentle transition to adulthood while maintaining crucial supportive relationships.

The conversation explores how Livramento transformed from a closed institution to a therapeutic community through collaborative work with consultant Patrick Tomlinson. Their approach encompasses family intervention, regular supervision for all staff, and continuous evaluation of outcomes. Most striking is how they’ve created a family-like environment where younger girls aspire to follow the path of successful older residents.

For anyone interested in child welfare, therapeutic residential care, or trauma-informed practice, this conversation offers profound insights into what’s possible when we truly commit to transforming young lives. Subscribe to the Secure Start podcast for more discussions challenging outdated narratives about residential care and showcasing innovative approaches to supporting vulnerable children.

Listen here:

Watch here:

About Livramento:

The Fundação Lar Nossa Senhora do Livramento (FLNSL) is a non-profit Private Social Solidarity Institution (IPSS) that receives female children and young people aged between 6 and 25 years old into its residential care programme.

The history of Livramento is intertwined with the history of the city of Porto, dating back to the Napoleonic invasions. At that time, a group of citizens organised themselves to protect children and their mothers from abandonment and mistreatment, creating the first shelter in 1810.

Livramento accommodates female children and young people aged 6 and over who are in a situation of danger or neglect, and whose reception is requested by the competent entities – Family and Juvenile Court or Commission for the Protection of Children and Young People at Risk. The objective of this social response is the protection and rehabilitation of children and young people, aiming at the following possible life projects: family reunification, foster care, adoption or autonomy.

Livramento operates 24 hours a day, 7 days a week, ensuring accommodation, food and personal care as well as monitoring and promoting their integral development.

In recent years, the residential shelter has undergone a very significant transformation process, which I am hoping to discuss further in this episode of the podcast.

My Guests are Ivone (Psychologist), Maria (Social Worker), Carla (Psychologist), Liliana (Special Education Technician), and Bruna (Psychology Intern).

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Maria: 0:04

In this way, I think we are not giving all the answers. We are just giving a way of thinking about the work and a way of reflecting about the work and the needs of the girls.

Liliana: 0:14

In all the different projects or perspectives that we have here working in our that we are more responsible for the project, but we are very connected and of course we have to be that way.

Ivone: 0:29

Most of the times in other organizations. There are the apartments, autonomous apartments. Then we have here a level in the middle that is the pre-autonomous and what we evaluate. This is a good practice because it is an autonomy, but inside the house.

Bruna: 0:46

When we started working with the families, we changed a little bit and we would like to promote health relationships with them.

Carla: 1:00

I really do believe that residential care homes may be the best them. I really do believe that residential care homes may be the best opportunity to life change of some girls in some situations.

Colby: 1:11

Welcome to the Secure Start podcast. I’m Colby Pearce and this episode will be a little different. Joining me will be the core technical team of a residential child care home in Portugal, which has provided a home and support for girls and young women for more than wait for it 200 years. Before I introduce my guests, I’d just like to begin by acknowledging the traditional custodians of the land. I’m coming to you from the Kaurna people of the Adelaide Plains and I’d like to acknowledge the continuing connection that the living Kaurna people, as with all Aboriginal people, feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging my guests for this episode and you heard it right, I say guests because there are five of them. They are Yvonne, maria, bruna, carla and Liliana from La Nossa Senhora do Livramento, and I hope I pronounced that correctly. La Nossa Senhora do Livramento is a non-profit, private social solidarity institution that receives female children and young people aged between 6 and 25 years into its residential care program.

Colby: 2:50

The history of Liverminto is intertwined with the history of the city of Porto, dating back to the Napoleonic invasions. At that time, a group of citizens organised themselves to protect children and their mothers from abandonment and mistreatment, creating the first shelter in 1810. Livermento accommodates female children and young people aged six and over who are in a situation of danger or neglect and whose reception is requested by the competent entities, family and Juvenile Court or the Commission for the Protection of Children and Young People at Risk. The objective of this social response is the protection and rehabilitation of children and young people, aiming at the following possible life projects Family reunification, foster care, adoption or autonomy.

Colby: 3:52

Live Remento operates 24 hours a day, seven days a week, ensuring accommodation, food and personal care, as well as monitoring and promoting the integral development of its service recipients. In recent years, the residential shelter has undergone a very significant transformation process, which I’m hoping to discuss further in this episode of the podcast. Welcome Yvonne, maria, carla, liliana and Bruna. So I think we’ll get started. I wonder if, just to begin with, if you might introduce yourselves to me and to our listeners to me and to our listeners and what I guess, what your role is at Livramento and also how you came to this role.

Carla: 4:57

Who’d like to start, yvonne?

Ivone: 4:59

Yvonne.

Carla: 4:59

Yes, yes. So hi, I’m Yvonne. I’m here about 20 years. This year is about 20 years. I’m a psychologist and I was invited to substitute a colleague a psychologist the first one in Livramento because she was pregnant. So that was the starting point of our team. From then it became to grow. Three years later I was invited to become director, replacing the main director. That was a nun, and that’s so. We later, some sometime later later, Maria came. So I started in 2005, no, 2005, working here, and now I work as a director.

Colby: 5:52

Hi, well, and thank you and welcome to this podcast and, yeah, I’m really glad that you’ve continued to communicate with me through some difficulties with my email, it seems, and we’re all here now, yeah, so who would?

Maria: 6:08

like to go next well, I can go next. My name is maria. I am a social worker. I have been working in livermento for a bit also, like yvonneonne, my role first of all. Thank you very much, colby.

Maria: 6:27

I’m sorry because, I think I’m a very eager consumer of podcasts, and when I heard that your podcast existed, it was very exciting to me to understand that someone was giving voice to such a specific area and field of work. At least, I don’t know a lot of podcasts like this one, and to be invited to participate seemed to us all like a really big issue. So thank you very much for giving us this opportunity too. Giving us this opportunity too. That being said so I have been working in Livramento for more or less the same time, yvonne.

Maria: 7:13

I entered a few years later and my role is, as I said, quite I’m a social worker, but I am what we call a reference technician, so technical director and technical references, as we are like a multidisciplinary team. And, yes, so we have this role of managing several issues that regard the safety, promoting the rights of children and young people in Porto, which is the second city of Portugal and very glad to be here. We’ll have the opportunity to talk a lot about this, so thanks, Thank you and I’m glad to have you all.

Colby: 8:02

And yes, the podcast is very much well at least quite a significant part of it is going to be dedicated, and has been dedicated, to looking at changing narratives that exist about residential care that are less positive than many instances would show it can be.

Maria: 8:35

Yeah, great.

Ivone: 8:37

I’m Carla Carla and I have the same functions as Maria João. It’s more easy for me my presentation because I will make Maria João words mine. And I’m a psychologist and I am in the technical team Since Liliana, 15 years, 16 years more or less.

Liliana: 9:00

I think you are since 2010,. I think I think you are since 2010,.

Carla: 9:07

I think Since 2011.

Colby: 9:11

Welcome, carla. You might as well go next, then, liliana.

Liliana: 9:17

Yes, we are introducing ourselves by the time that we are here in Liberamento. So I’m Liliana, I’m really glad to be here with you, so I’m really thankful, as Maria said, and I’m a reference technician. Also, I’m a social educator. I’ve been working. I was thinking, listening to Yvonne, I’m in Liberamento about 12 years now, I think, and more or less in the child protection, more like 15 or 16 years old, more or less like this. And our role in Liberamento is similar between the three of us, the four of us me, maria, carla and Bruna and the difference is I’m more related to the old, young people that we have here. The are related to the promote the skills of autonomy, but we have the opportunity to explain that in more detail.

Bruna: 10:26

so I’m Bruna and new head of the team. I’ve started here on doing an internship three years ago and last year I was integrated the technical team and I have the same roles as Maria Carla and Liliana.

Colby: 10:50

Welcome to you too, bruna. Now, I nearly forgot to say it, but it’s just popped into my head that I wanted to confess that I visit your country weekly. Through the wonders of modern technology, that is. So. Not only do I produce videos and post them on YouTube, I spend a bit of time on YouTube as well, so I tend to watch a lot of YouTube channels of people from other parts of Europe and the UK who come to live in Portugal, both in northern and central, and set up an off-grid homesteading lifestyle, which is what I do here in Australia. When I’m not working, I spend my weekends at my own off-grid homestead as well, so, yeah, so a number of the channels that I watch on YouTube are people who are in Portugal. Mainly, is it Casabranco? Yeah, casabranco around that central Portugal? Have I pronounced it poorly?

Ivone: 12:04

Castelo Branco. Yeah, castelo Branco, castelo.

Liliana: 12:05

Branco, castelo Branco, castelo Branco.

Colby: 12:10

I just abbreviated it a little bit.

Bruna: 12:12

It’s.

Ivone: 12:12

Castle, Like Castle. It’s Like Castle.

Colby: 12:16

Yes, yes, sorry, okay, so I think look the obvious first question is if you can tell one or more of you can tell me and our listeners about Livermento and the services that the. Well, a little bit about the history of Livermento and the services that it provides today, because it is a very interesting history.

Carla: 12:44

Yes, yes, it is yes yes, so maybe I can start and I think, if you can complete what I’m going to say. So our story starts with Napoleonic invasions and the girls who were born from soldiers’ relationship with girls were put out of their homes because of that type of relations, and that means some good people from Porto City decided to protect those child and ladies. So we are talking about more than 200 years back and since then Livramento take care of young girls, protecting them from the risk situations, different kind of risk situations. So some years later, in the 70s, men start to work in Livramento, like Almeida y Sousa, and we can say that in that period of time started a big change in our history because the house became open to outsiders. It was not so closed like before the orphanage Orphanage, I think so, and he had this vision already about education and about the graduation of children and so on, and he invited a group of nuns, also with a strong charisma of education, to run the house for 40 years, during 40 years. So, and in that period of time you can say the pillars of what Livramento is today were started, the foundations of Livramento concerning the focus on education, the focus on knowing the world, the focus on having good results for the girls and so on. So this is till the dance.

Carla: 14:55

What happened? They already divided the house in small units in order not to have a huge group of roles to manage. Each of them was responsible for a small unit, just the same way, we have technicians and reference educators to run. So the NNNs stopped their work in 2014 because of the age, because of the challenge of the girls that we were accepting at home, so it was a very challenging management for them. And then it’s the first time since 2014 that the house became to be managed and run for someone who is not nun, not religious, but with the worry of having some scientific evidence to having another kind of knowledge. And that was the starting point for our qualification.

Carla: 16:14

And we can say that some years later, 2016, and now I give the word to Maria, because we always as a team, is a characteristic of this team we wanted to challenge us, to do it more and better, to get better results concerning mental health, concerning education, concerning and so on, and we were not satisfied with what was happening. We wanted more with what was happening. We wanted more, and it happens in this Concerning, this idea of knowing more and knowing better. Maria met Patrick, and now I give the word to Maria.

Maria: 17:05

So from then she can give us a little bit of Liberamento’s story. I’m just going to add on to your sharing, yvonne, two details that I think are very relevant in the storytelling of Liberamento, one of them being that when I when I don’t know if this happened to all of us, but when I was going for my interview, for my job interview in Liberamento and I was younger, I went to the interview and Ingeniero Almeida de Souza, who was the president Yvonne was referencing he did the interview and when we, when he was talking with me and he was a historian lover and a very enthusiastic person about life in general he put in my lap a book full of signatures of relevant people that had visited throughout 200 years of time, and the first page was signed by the last king of Portugal, dom Manuel II, and I was. I was even like trying to clean my hands in my hand, like I really have a relic in my hand, and I realized that the signature of the last king of Portugal was done in a day where Livramento existed for already a hundred years. So imagine that when the last King of Portugal was in our organization, the organization was already 200 years old, 100 years old, and another relevant detail I think about our history is that when this man, who was very transformative, as Yvon was saying, entered the Livramento and got this mission, portugal was living a dictatorship that only failed in 1974.

Maria: 19:04

And so it’s interesting that this visionary man who had traveled the world, who had like two courses university studies, with a strong vision about the protectiveness of education, opened up an organization who was very closed, also in a very closed environment, societal environment, and in that context that was also very innovative.

Maria: 19:36

And then he grabbed the most avant-garde religion or congregation that he found, a group of nuns that were spread throughout the world and whose main vocation was also education, and they didn’t even ever work in an organization like ours. They worked majorly in schools. And so I think this set the ground for a kind of culture that still remains, which is a culture of seeking transformation instead of preventing that transformation to happen. And so he, as Yvonne said, put girls studying outside instead of inside. He incentivized girls to go to superior studies, breaking through family cycles of low investment in education. Of those first girls that went to the university still today are very moving because he was really operating also in a ground of a strong attachment and and relationship that was built with these girls, with the staff that he brought and with himself. He even traveled to the islands of portugal to visit one of the girls that was on her first job back then.

Carla: 21:09

That goes now with grandma. Yeah.

Maria: 21:12

And so, yeah, so the nuns were innovative. Then we got in Livramento, we realized a lot of good practice was being held, although not very clear the therapeutic intention behind it. So we maintained a lot of good practice that was happening there, and then the residential care setting in Portugal started to change as it changed everywhere in the world. So the challenges got bigger. The nuns were getting older also, and that’s just the reality of it, and so we were also concerned of how this transformational process was going to happen, were also concerned of how this transformational process was going to happen and public policies were also being set. You know, like, in general as I believe it must have happened in every country, there were a lot of residential care units there still are in Portugal and so there was a need to transform these organizations, because the consciousness of working with children and young people in Portugal was also very, it was also transforming very much, and so. But we also realized that in the general picture, organizations were struggling to implement these policies because they came with good practices, but they also came with structural changes that were kind of imposed, created impacts that some organization didn’t anticipate and some organizations I’m not telling that this was all negative and not all of our organizations closed, but we observed that some organizations disintegrated and children had to be distributed by other organizations, et cetera, and so we were very interested about these good practices and good policies, but a bit apprehensive on what impacts they could generate. So I think this was the first step of absorbing processes that were being set publicly to the organizations organizations and after this, we started implementing these policies without embracing, like formally this, public policies.

Maria: 23:53

And then afterward we did, but we were already prepared. We set the grounds for it to be implemented in a protective way, and then in 2014, this training that was happening in Alentejo happened, and Patrick Tomlinson was the lead person that was invited to to train the people that were, and so I went there. I was the only person from the north mainly there were people from Alentejo and I think this was a very important few days because I understood that people were building models and people were building therapeutic models, and what I found most exciting was that Patrick was building models grounded in the culture and the context of the organizations, and I was thrilled. I talked to my colleagues. I said we have to work, or try to work, with this person.

Maria: 25:07

I was in contact with Patrick. He still has that group in LinkedIn, which is an interesting place to share thoughts and relevant information. And then, a few years later like to 2019, we had the opportunity to make to cap funds to work with Patrick, and this was European funding with a specific purpose of enhancing the quality of organizations through consulting and mentoring of professionals. And so we applied for that funding and we started to work with Patrick, developing our model firstly, then implementing our model afterwards, and we kept managing to still work with patrick and he still is our main supervisor and consultant in the liverment and I think that was really profoundly changing for the organization and life changingchanging for me specifically personally.

Carla: 26:25

Thank you and, if I, may say just something and I will ask my other colleagues to help me. Some years back we spoke about the focus on education and mental health of the girls. So some years back we also made one application with the focus on education in order to support children to have scholarships and to become differentiated on their on their academic projects, academic way. So and we made that application and we still today benefit of scholarship till the regular, how you say, Maria, the 12 years of school.

Carla: 27:21

Yes, what is obliged. So, and that is a strong basis for their resilience and as a protective factor, because they can skill themselves, they can start to have another view of the future. Something else concerning emotions and these needs to respond to the specific needs of these children with very adverse experiences in all ways. So then became this application. Maria spoke and we still today are working on that, and we still today are working on that. Each of us have the responsibility of lead different areas. Like Liliana said, she’s with the eldest girls of the house, working on autonomous skills and promoting autonomy of the girls, and she has. I’ll invite you, maybe, so you better explain, because we are divided in different projects. We run different projects concerning the model and, after building the model, we work on instruments, on the work, on a methodology. Inside we reorganized ourselves. We review policies as well.

Ivone: 28:53

So, and maybe I let you, marie and Carla and Bruno, also speak a little bit about these different projects you lead Well, I will add something that that is not so much the history of Livramento, it’s more about sorry, it’s more about what we are doing now but just had an appointment, because what you share about the scholarship is a big part of our history and is very important. A little appointment is that our house is implemented in society, in the community, is a community with very risk factors, so the public school has very high risk factors. That was what invited us and moved us to search for other answers, other schools, and these are private schools. So our girls, most of our girls, and if it makes sense for them, for our necessities, they are in private schools because of that scholarship that is financed by a Spanish organization.

Liliana: 30:04

Spanish organization.

Maria: 30:06

It’s sponsored by Naturgi, which is an energy company a Spanish energy company.

Ivone: 30:23

Well, our history is made about many applications trying to have funds to promote to achieve our goals and our vision that we want to yes, that’s because the vision to become innovative, to never stop, always unsatisfied.

Carla: 30:39

So this is our charisma.

Maria: 30:41

Let’s say so since the beginning so of I was going to help explain what you just asked, yvonne. So we, for a whole year, the team worked together with Patrick on building the model, designing it and writing it down, and that was a very strong reflective process. We had meetings every week, we had material to read, we would write a section of the model regarding a certain issue. We would discuss it together, we would rearrange it and make changes, changes so we would get to a consensus within the team and that section will be closed and it would be also translated to English, obviously. So Patrick would also contribute, and so we did this process throughout the year and we ended up with in, by the end of the year, a document of 200 more or less pages, written in Portuguese and English.

Maria: 31:58

And that was what we designed. That’s what Livramento does, how it does it, for whom it works, and things to implement, things to change, things to work on in the future. And then came the implementation part. So in this implementation part, who, which was like two years, three years more during the implementation we divided ourselves in four different fronts and each of us would lead one of these projects. Bruna was not in the team yet, but now she also leads one branch of the implementation.

Maria: 32:52

And so the four branches were Sorry. She’s recovering the implementation, and so the four branches were Sorry.

Carla: 32:56

She’s recovering the time. You just can go a little bit back, maria, and speak about the participation process of children and staff, on the diagnosis phase of the model and on the construction of the model.

Maria: 33:12

Mm-hmm. So this process was also a result of an application that the, and the purpose of this application was not only to design the model although this was the main reason why we applied and we also designed a system of an evaluation impact system. We also designed a value model, a growth and development program for Livramento and a marketing and communication program. So it was a quite overwhelming year. But, that being said, we had different consultants concerning different areas of the whole application and this also has a stream of meetings and checkpoints what is being done. And those meetings and checkpoints also had the representation of different layers of the organization. You know, the children were there, educators were there, the board was there and this was very relevant because, um, it gave a sense of commitment of every, everyone, uh with uh, of everyone within the project, and all the consultants of this application were present, and that’s the stakeholders that Yvonne is referring. So it was a participated process and children participated also in important and relevant parts of building the model and they would have the opportunity to interact. Patrick would visit Livramento, I think, four or five times that year. He would participate in processes of the house, he would have contact with the children. So I think a lot of things were very positive during that process. Then COVID happens.

Maria: 35:18

We were in the first year of implementing the model and so it was a bit impacted, as you imagine, and so, but we didn’t stop the process of implementing it, of implementing it.

Maria: 35:33

So I was leading the building, designing and implementing the training program.

Maria: 35:40

My colleague Carla is, I was and I am leading because it didn’t end, and Carla is leading the process of the policies and procedures, revision and adaptation, so everything is coherent and congruent with the model.

Maria: 36:01

It’s a huge project with a lot of hard work that has been done. Liliana was responsible for developing the assessments for the children and young people, and this is an assessment that ends up in an intervention plan, individual and family plan. And from the training and the intention of supporting the development of all professionals in all layers of the organization, we felt in the end of three years of supporting people, that we might benefit on developing a specific instrument and process to support specific needs throughout. Also an assessment of professionals, because the training is a more collective approach and we felt that, as, as we do with the girls, we might support the development of adults in a similar language, and this process was started by me because I was responsible by the training, but now Bruna has been leading that process also and adapting instruments, and we are still testing out how this is helpful to us and to all the team.

Carla: 37:33

And we keep the same methodology of the beginning of building the model, Like they are responsible for a project, but then the project comes to the team. The team discussed, proposed some corrections and then come again till we have a consensus. But something it was also very interesting we work on it was the impact evaluation, and that is done over the years. So that is also something innovative in organizations social organizations to evaluate the impact of our intervention, and we do it with different targets Children, staff, professionals, families is a higher challenge to get information from families and with stakeholders also. So every year since 2020, we do it. So every year since 2020, we do it.

Carla: 38:38

And now we are just reviewing our theory of change because we understand lots of things changed in the last five years the rules, the laws, the profile of the girls.

Carla: 38:51

I don’t know if profile is the right word, but the characteristics of the young girls come into organizations is different comparing with 10 years back or with five years back, because they are more disruptive, they have more severe mental health problems and that means that challenge organizations and the way we are going to work. So something funny when Maria said we still are in the process, it means this is a never-ending process and this is a challenge. This is good but is also a struggle point somehow, because we never hand and we do it on our daily routine of work. So so, just coming to some challenges, the other one is the human resources to have someone with the entire time dedicated to this process of creation. But maybe Liliane could explain the process with the autonomous group, because it’s something very different and we have these apartments and so on, and you could explain a little bit better. You are the best one to explain it.

Liliana: 40:11

I was thinking about what you are saying, ivanonne, right now and I think it is exactly as you said. It’s like a ongoing process, as patrick said, that a lot of time. It is really a ongoing process and I think we all feel that in all the different projects or perspectives that we have here, working in our more, that we are more responsible for the project, but we are very connected and of course, we have to be that way and um about exactly my, my, the old girls, the older girls. So the difference between my groups are related to the groups of Carla, maria and Bruna is that I have girls from 16 years old to up and then they transition. They are in their groups. When they are admitted in our house they go for the Maria or Carla or Bruna groups and then they are evaluated, their life projects are being analyzed and worked out related to them and their families and the girls, and it is a process and, of course, in the basis we have this tool that we use, the basis we have is this tool that we use, for instance, the assessment, the development assessment, that it is a really help for us to be more connected to the needs of that girl, the needs and for her development and sometimes it makes sense for this specific girl in a period of the year to transition, to have this transition.

Liliana: 42:03

For my group, the pre-autonomous group, is a little different because it is more intentionally directed for their working, for their training, their skills on daily routines by themselves. They have all of us groups have a technician reference, that is, me or Maria, carla or Bruna, and a reference educator and a support educator. It is like a micro team concerning to each group, and the pre-autonomous is not an exception on that. So I have my reference educator, my support educator that are there present for the girls to work out with the girls of what they need in a daily basis, but not on a daily basis also of what they need in a daily basis, but not on a daily basis also. And then it is like if you work like a small house in a big house the government is really, really big and and it is like a small house they have.

Liliana: 43:08

They do their, their, their meals every day. They have like a leader, monthly leader, young girl Manager, manager, leader yes, that is responsible for everything that happens on that group, not only related to the. They go on supermarket, they do the menu, they do the supermarket list, they go the supermarket list, they go there by by autonomous, they go on group, they discuss on assemblies that they have weekly um the problems of the group. Of course, educator is always there to mediate something. Sometimes I’m there also and but it is more a training, more intentionally for their social skills. I can say that like soft skills and social skills to um to help them to be more, to facilitate their integration or adaptation in society.

Liliana: 44:08

So they have different roles there that sometimes they are not very they they are very oh this is so responsibility, a lot of things to do, we have to think in so many things and of course this is a ongoing exercise for their lives and it’s very, it’s very important and they know that.

Liliana: 44:29

They feel that of course it’s more demanding. But their age are different also, they are in a different phase of their life. They are in secondary, like high school, or in the university also, and so and after that, after a period of time there in Pre-Autonomous, we are ongoing process on evaluation, on participation of the girl in meetings to see if their needs on priority areas are more answerless and the needs are different. And then, if we are in a good planning system and achieved some aims that we feel the needs that that young girl should aim for their life. They transition for the, the apartment, and now we have two apartments, uh, really close to livermento, like not in a mile, I think, it’s not even a mile, it’s really close, uh, but it’s outside and the, the opportunity of that being outside, is very, very important for them, very important. Of course I’m I, me and my reference educator and my support educator are still like on behind and always present but not in presence. I don’t know if I was clear enough we are not in presence every day in.

Liliana: 45:55

Exactly, yeah, we are still working with them.

Liliana: 45:59

Um, we have, of course, we have related to the policies and the procedure that carla is responsible for.

Liliana: 46:06

We have we created a lot of a lot, some news procedures that will fill the needs that are important and one example of that is like the transition plan system for autonomy.

Liliana: 46:21

We feel the needs of have documents that have this agree, like agree between the criteria or the conditions to the young girl B on the pre-autonomous group or to the young girl B on the apartments, and which are the functional areas that we feel that are really important, that we understand and conclude that are really important for them to develop.

Liliana: 46:50

And some of these functional areas, it is possible and understanding to work it out with the girls individually and some of them are working out on group assemblies and so on, and some of that also functional areas like in alarm, red lights are really important to work it out on workshops and there are themes like our transversal for each one of them and it’s some some of that opportunities. Other girls from other groups that are like 15, 16 in the we all talk and discuss related to that and we feel the need for them also to be and integrate on these workshops, like in a prepare, a preparation of transition, also for the pre-autonomous group. Like two weeks ago we have like um two or three, so in the last month we’ll work it out like two workshops related to the politicians literacy, because we have elections really like two weeks from now and if we feel the need for the tried to be the most, I don’t know how to say it neutral.

Maria: 48:28

So they could ask questions know, where to check out the programs discuss their ideas and the financial literacy also.Liliana: 

48:41

that is a really important area also and they have like a workshop, like a month ago also. But we do that. This is related also with that. This is related also with some project that Carla had like he’s like the responsible for the training for the young people also.

Ivone: 49:01

yes, so I can go on for two hours, but now I will. Let Liliana, I would like to say one thing that is something that is particular for our house, that is, the experience of having a pre-autonomous group is something different and it gives us know-how. That is a good practice. Not having groups with very protected. They are small groups. The adult is always there then most of the times. In other organizations there are the apartments, autonomous apartments.

Ivone: 49:47

Then we have here a level in the middle that is the pre-autonomous and what we evaluate is a good practice because it is an autonomy, but inside the house, you know, and it’s like levels that they are going to go through, and I think it is something that differentiates us from other organizations this pre-autonomous group before the autonomous level and we also Right Because the girls see the pre-autonomous group as an inspiration, a dream.

Maria: 50:26

They are an example. It’s like having older sisters and brothers, you know, that are in a different level where I want to get you know. They really are examples for the other girls.

Carla: 50:42

And now we aim for a long time back to have apartments in the community and we just got it about one year and a half. And now another level is to go to outside home. So with less support, because they are more regulated and they have more self-regulation and self control on that, they are more skilled, that the transition will be smoother. But Liliana, you just didn’t hear that about the Adult Transition Plan were built. The girls participated on it. They also gave their. It was a co-participated process. Because they read it. They said here we did, we like to be like this, we can head this. This is not so important, so can you just explain that process of participation.

Liliana: 51:44

Yes, I think it is like a practice that we all in our house do in all methods and related to the pre-autonomous, of course, because, even because, even because of that, because there are old girls, so they have more critical, they are more connected, and we involve them, of course, in all the practice and all the things that we think that matter for their lives, cuts for their lives and the transitional plan for autonomous, but also the, all the documents, the, the, the rules not the rules like the internal regulations of the department, also before that, the role, the internal regulations of pre-autonomous also, and so they are always.

Liliana: 52:36

We always want them to participate, because only on that way it makes sense, and we do like meetings with them after dinner, in assemblies also, and so we discuss, we distribute the document, we take the document and so we ask them to read, to give them time to think about that, sometimes some days, and after that we go again and we want to, we want their feedback about what they think, the conditions, what could be different, what they feel the need that is not there, what they would do different and why, and some of their ideas make a lot of sense, and so we integrate that and we adapt that, and this is like a reflect of the participation that we want for the girls to have and, of course, if we do that also, we are also contributing for them to be part of something and for them to be like active in our society also. So they are always training their role on society. So I think it is very relevant and for all of us, it is the only way that makes sense.

Colby: 53:53

And to begin at 16, when do they graduate from the program, so to speak? About what age would they transition out of your program From?

Liliana: 54:04

the abutment.

Colby: 54:07

Out of the apartment or out into their own homes.

Liliana: 54:15

I think I tried to answer. If I didn’t understand very well, can you correct me please? Okay, so I think that is related to our law system, also the Portuguese law system. Our laws say that until for the age of 25, the girls or the boys can be on the social system right, our social system care, yes, but they have to be studying, like it is a condition.

Liliana: 54:43

the condition is that they have to be studying.

Liliana: 54:46

But I have my, all of my girls are studying.

Liliana: 54:49

So here in Portugal, if you want to go to the universities, like three years and more, two years for the master’s degree, and so easily they catch the 24, 25 years old.

Liliana: 55:03

So our work is to support them on that process. Of course, some of that girls begin to work sorry to study and then work on part-time, and so they are supportive on that also because we think that it’s good for them in all matters to have this balanced system and it’s good for their responsibility, it’s good for their budget management, it’s good for their responsibility, it’s good for their budget management, it’s good for their training, also for the financial, and it is like a step-by-step situation that we are giving support to them and working out on individual meetings, group meetings and so on, and we have this experience that they catch this opportunity, because a lot of these girls that I have right now, at this moment in the pre-autonomous, in the apartments, are girls that were financed by naturgy. You know this program that we are talking about like social, the scholarships that we talked like about 20 minutes ago or half an hour ago.

Colby: 56:17

I’m going to try and summarise all this and ask some other questions.

Ivone: 56:20

I’ll be doing well.

Liliana: 56:26

Yes, a lot of these girls were being supported. But a lot of these girls were being supported like in the whole school system, the Portuguese school system, like 12 years old, and after that, university for the ones that want to, and we motivate them a lot to be on the university and it’s like a nice group impression also because they see the other girls on the university, they want to go to the university. They have like this protective participation on school until the end of the high school and so I think it is really the impact of this programme, of Natalgy programme is outstanding.

Liliana: 57:14

It’s like life-changing.

Maria: 57:17

I would like to add to the answer one thing that these are the girls that continue in Livramento. And Portuguese government gives a huge help here too, because if you are in a residential care facility and you want to go to the university, public universities tend to have greater and difficult criteria to match, and so for a lot of young people in Portugal they go to private schools whose criteria are a bit achievable more achievable and, in the case of our girls, they apply to a scholarship, a public scholarship, and the majority of them have access to it because they are in residential care.

Maria: 58:16

and also, and answering to your question, some of the girls leave the program earlier if there is potential change in the families or whatever. Was that motivated them to be separated from their families? And me, carla and Bruna have experiences in managing processes where girls integrate, reintegrate their families before getting to Liliana’s group when they came to my group.

Liliana: 58:48

There are only autonomous work it out because there are no prevent. This is not the aim of return to the family. They want to be with Libermento, they want to be studying, they want to be there, and so we give them this opportunity and the courts agree with us saying that, okay, the girl wants to invest on themselves, they want to be on Livramento, they want to study, and we all the community support them on this process. So all the girls that I have are on an autonomy project.

Maria: 59:25

Can I just Same?

Liliana: 59:26

thing of Maria Carla and Bruna.

\Ivone: 59:29

I was just saying one thing, More than the age, of course the age is a criteria, but also in transition from different groups or transition to home, to society, is the evaluation of the competence. So age is important, the change, the transition from our three groups to Liliana’s group, the pre-autonomous of course, age is important 17, 18, but the competence is the most important and the regular emotional regulation Carla also and the regular emotional regulation Carla also competence social, emotional and so on, and functional, all the competence.

Liliana: 1:00:18

This is the criteria the competence.

Ivone: 1:00:20

We work and we intervene in the basis of the competence this was a topic you just point out, liliana, about Armory.

Carla: 1:00:31

I don’t know about families. Our whole intervention with families and of course, since the first moment they came into Livramento, family is an important target, considering we see family as a potential partner, but never forgetting the vulnerability of the families and never forget that if families were okay, girls were not here. So we work in this basis of trying to empower families, to integrate families in the work we do. It is a very difficult process sometimes, but because of that we made another application. So we are leaving application through application and another application to have some funds to do the work we want to do, because it is expensive. This is another challenge the sustainability of this process. So, bruna, lead this. Maybe you can develop a little bit this project. We had to work with families in a different model of those projects happening in Portugal, because we have another idea about how can work better this work with families towards the unification, towards going back in a good and safe conditions to family. Bruna, maybe can help.

Bruna: 1:02:05

Yes, in the first. Firstly, it was that the first objective about our work. But when we started working with the families, we changed a little bit and we would like to promote health relationships with them. So our model was a little bit different. Because we were, we came to the houses and worked there with the family In the context of feminism.

Bruna: 1:02:46

So we, and it was a little bit different because the family wouldn’t be arriving to the cabinet or a meeting in the house, in the living room. No, we would come to the houses and work with them, with the family.

Carla: 1:03:08

And with different people of family, as well the significant ones. Yes, we work with all of the system, so it was a logic of a systemic and family approach. In a systemic way empower families in their context and fill their routines.

Carla: 1:03:29

They are part of the solution, not part of the problem. So that is a different vision and we believe also, Bruna and Adriana, it was someone else who is a family therapist also. The purpose was this to make family to be the authors of their change, the responsible for their change, and in order to believe they are skilled and they can do it.

Bruna: 1:03:57

Of course, not all stories are of success, but the main purpose is to promote their skills and relationships. So that was accomplished.

Carla: 1:04:10

Something is very challenging for all of us is that the kids are removed from the home, their home, their natural places, and they were the victims, and then somehow there is an expectation of they go back to family, like if for magic, everything is okay after working with the kids in, uh out of their natural context. So the natural context must be interviewed and must be skilled.

Maria: 1:04:40

For since first moment maria go ahead, I was um, just going to add because it might sound a bit confusing, when bruna was doing this project, she was not a reference technician in the house.

Maria: 1:04:53

Yes, so she was not part of the team, she was an external, she had been working with us, but then she left and she started this project with adriana, which is a who is a family therapist with a specific methodology of intervening with family, guided by this university in Coimbra, with reference university, in systemic intervention with families, with their supervision and consulting. And she was not a part of the technical team. Otherwise it would be kind of a conflict of yes, yes, and then, after this project finished, then bruno was started to working with us and we also aim to make a second application to continue this project.

Carla: 1:05:49

It was a pilot one. It was also written like the structure of the program, the model we are implementing, and now maybe next year we plan to have another application to keep going on on this work, with some revision of the model we’re implementing about family. But also this intervention about family is part of our model, just like work with the carers of Livramento and with the eldest girls and so on, schools as well.

Colby: 1:06:28

Sorry, the schools. Do you interact with the schools that the girls go to?

Carla: 1:06:35

yeah, maybe you can explain better. It’s a very close relation, must be a very close relation with schools to prevent lots of things and promote lots of things.

Colby: 1:06:45

But maybe they can explain better than me because they are the ones who are working on it.

Ivone: 1:07:02

We contact not just with the director, the principal teacher, the reference teacher. But we also promote meetings with psychologists and the teachers, or pedopsychiatrists and the teachers’ network.

Maria: 1:07:22

We work with them, network, special network of the yes, and also there are elements very important. The staff from the school that are not teachers, the staff from the school that are not teachers that see?

Ivone: 1:07:44

they, yes, and they are important to know if they are well to give them information about the girls, they pay attention when they are playing or they share important information with elements from the school.

Carla: 1:08:04

They are strategic people on the field.

Bruna: 1:08:08

Yes on the field.

Ivone: 1:08:09

Yes, they are very possible to us, and then we make an intervention together.

Colby: 1:08:19

It sounds holistic, isn’t it?

Ivone: 1:08:22

Yes, that’s it.

Colby: 1:08:24

Yes, yes Must be. It sounds so wonderful what you’re doing. The jurisdiction in which I live and work residential care is very different to the way you describe it. There are a number of questions that I’ve had in my mind as each of you have been talking. I think it sounds like to me it would be fair to say that there’s been three significant transformations at Liveramento, particularly within, say, the last 50 years. So from the orphanage and the question I had was who was staffing the orphanage before the nuns were brought in, before?

Carla: 1:09:09

the nuns were brought in. Poor ladies Two very severe ladies Okay, managed about. I think we reached 136 girls in the beginning and then 18, 19, two severe ladies. When Engineer Almeida Sousa was invited in the 70s, he said he made a revolution. Yeah, so there was this he was making a revolution, and he started a revolution then, and then it was. In that period of time came the nuns, the nuns and did those.

Colby: 1:09:44

So a couple of things that are probably relevant to some of the previous conversations that we’ve had on our podcast, including about the transformation in the Cotswold community from a reformatory they call it a bore store, I think in the UK, but it’s young offenders, young male offenders to a therapeutic community around the same time. I would say but the person that you are referencing comes in. What do those two women do?

Carla: 1:10:17

They just take care of basic needs. The old girls were just very equal with themselves. They were not individual needs who responded, just they feed, they work on domestic tasks. They didn’t go to school. School it was inside, only the basic knowledge that only after 18 years old they was going out, but before that they were just closed like a kind of a prison we can say. So it was a very severe thing. Yeah, um, and that was like that not only in the middle, but it was a cultural thing in society in institutions across the portugals told that the children, the young girls between 14 and 18 wouldn’t leave.

Maria: 1:11:22

So they would stop leaving the house and the facilities when they got to the teenage years, or more or less 13, 14 years, and they did have kind of workshops where they would learn useful things like sewing et cetera. And then I think the thing that happened the most, as Ingeniero Almeida also told us, was that they would leave these facilities to go to families and like high society families and work like cleaning and cooking, etc. Um, and they would not leave before the age of 18. And he would tell other things that were not very pleasing to hear, like having windows painted, not to to, to look outside to the street, etc.

Carla: 1:12:17

So it was very much a closed institution and yeah institutionalized, but uh, basically yeah, and he comes 50 years back. We’ve made a big change.

Colby: 1:12:30

Yeah, and so he comes in. Did those ladies leave Livramento at that point in time? And the nuns came.

Colby: 1:12:41

Yeah, and the nuns came in, and he drew the nuns from outside of Portugal as well as within Portugal, is that right? Yeah, yeah, and so the whole culture, I guess, of the facility would have changed from one of basic subsistence and subservience to one of you described a focus on education and developing the individual and their capacity to lead a normal life, I guess an ordinary life, in the community at some point, and so that was quite revolutionary, as you described for such facilities as Liveramento was at that point in time. And then so they were there you said the nuns for about 40 years, so they must have overlapped with you, maria, and you and Von you were there when they were there, and you as well, carla, yeah, and me too also.

Liliana: 1:13:53

But you was just I was with them like one year and it was very interesting because my my admission was really but good, one can contextualize better my admission was concerning their um mission was concerning their um replacement living. Yeah, when I want to play about that, it’s like I’m I’m the one that was like the yes you are right.

Carla: 1:14:19

You are right, lilliana, and they still have the nans, because they are our friends. The, they still have here a home whenever they come to porto to go for a consultation and so on. They can sleep here and they come to visit us, they sleep here, they are invited so they still are part.

Colby: 1:14:36

Yes, yeah, wow, um, there’s so many questions I can, uh, could, ask you, but but, um, I’ll just go on with my little um. First little bit about the transformation. So, when that first major transformation, it was very much an opening up and a focus on education and developing the girls for life. And then you mentioned the nuns left and you had professional carers, I guess come in to the role. So that was, I think, and expectations that were imposed by the authorities in Portugal about what these therapeutic, what these residential care homes would look like and what would be the practices there.

Colby: 1:15:49

The education element continued to be very strong, the education element continued to be very strong, the education focus continued to be very strong, and then maybe even another time of transformation or whether it’s, you know, in actual fact, I’m starting to think that it’s just growth, it’s incremental growth and development of Livermento, where, from that time in the 70s where the new director came in and the nuns, and then what was set out by the authorities, I guess in the mid 2010s to then developing therapeutic model and, alongside that, what we would call a transition from care program. But the older girls, liliana, that you talked about, talked about and also the project to look at family connection and family reunification. So it’s really been, as far as I’m imagining it to be, a continuous growth and development over these past 50-odd years for Liveramento.

Maria: 1:17:17

And.

Colby: 1:17:18

I just think it’s remarkable, really, what you describe, what is happening and in amongst so many questions I could ask you, and in a month, so many questions I could ask you. I guess I was struck by how much of a family environment it must feel, which would be in many jurisdictions and many contexts, to describe a residential care facility as a family environment. People would think that that was not true, not accurate, yeah, but but you talk with I’m imagining in my mind girls from six and older growing up. They can see older girls who are going to going to private schools, um, graduating to, to the, uh, the older girls program, university, and that’s what happens in a regular family, isn’t it? You observe your older siblings as they progress and it sets aspirations, you know, aspirations beyond survival to aspirations of flourishing and thriving. How many girls kind of start 6, 7, 8, 9 and go right through and into the older girls’ program, to the apartment and beyond? Have you had, how many girls have you had that have been able to make that full progression?

Carla: 1:18:53

so in the last 15 years, there are a big change about the social protection system, because when I started and marie and carla, almost 80 percent of girls were less than 12 or 15, less less than 15. So and now we have only one girl with 10 years old and the average age is about 16 years old. The average age is different. More than 30% are 18 or plus. So, however, that was the question.

Ivone: 1:19:31

It was? Was it the girls that enter here with six years and go through and yeah, and?

Carla: 1:19:36

for one hand, we see, so we have some critical positions because we really do believe. I really do believe that residential care homes may be the best opportunity to life change of some girls in some situation and sometimes, when they come with 16 and 17, we don’t have much time to work on them because it’s different the time we have to transform For other hands. We also yes, hands. Because of this, we also. We also yes.

Ivone: 1:20:11

It’s first because of the attachment because they can live at 18.

Bruna: 1:20:17

If they can live, they can decide if they want, if they want.

Ivone: 1:20:22

They can live at 18. If they came here at 17, we have few time to have a secure attachment with them, so they yes, sometimes we didn’t have time to to to work on that less time with more problems.

Carla: 1:20:38

For another hand, we also have this experience of admissions of girls with 17 18.

Carla: 1:20:46

They ask to come to residential care home because they have this consciousness of how important it is to be protective and the difficulties families sometimes have concerning relation and interactions with families. So, however, I must say that, more than before, we have academic success, because we are between 99% and 100% of success in academic progress. Although all these challenges we have, the biggest challenge is whenever they come with 16-year-olds. They already were absent at school, they had problems at school and so on, were absent at school, had problems at school, and so on. So a protective factor, like we said, is not going to the same kind of schools from those they came, but to a different kind of schools. But that means a different kind of friends, of relationships, a different kind of vision about the future, of another significant ones around the social context they start to live, and that is empowerment also because they see how this is different, I can do like the other girls, I can do like this and then they become ambitious. So I don’t know if you answer your question, colby now we have just one.

Ivone: 1:22:09

Now we have just one girl, I, I think that came here at 5.6 and is in university. We have five. We have five girls.

Colby: 1:22:22

Five currently at university.

Maria: 1:22:24

I was doing the exercise and I can remember at least five girls that started really little in Livramento and that are between the 20 and 25, yeah, years old, yeah, and that’s over.

Colby: 1:22:40

Well, that would be over the last 20 years, within the last 20 years, I guess yeah yeah, yeah, and so I guess what I’m also understanding is that there has been a change that is probably roughly 10 years or so ago, where the complexity and the age of the girls went up when they came in. Am I right in thinking that? Yeah, so that interests me a great deal from the point of view of what you’re doing, bruna. So are we saying that these are girls who are 15, 16, 17,?

Bruna: 1:23:25

that you’re looking at family reintegration with, or are they younger girls On that program.

Colby: 1:23:31

It was that ages. Yeah, yeah, yeah. So they, yeah. And were they coming? Where are these girls coming from that are coming at 15, 16, 17? Are they coming from foster care? Are they coming from their birth family? Where are they coming from?

Carla: 1:23:48

Well, in Portugal we are just as you know. We have the opposite rates concerning the rest of Europe and the world. So 80% of Portuguese girls with these factors live in residential care homes. Only now we are trying to change this percentage, this weight concerning foster families. So we are still very, very we have very few foster families, maybe 2% of the young people in the system, so mostly they are. They come from families directly to residential care home, also because of their age, because it’s easier to go to a foster care family when they are younger, not with 16 or 17. That pushes to think about the prevention intervention, preventive intervention in the prevention intervention, preventive intervention in the field. How it happens, because I believe, if the girls can, with 16 or 17, the risk factors were there since long time back and never changed, so that is another situation that’s it to to get.

Colby: 1:25:15

If those girls are primarily coming from their birth family and the birth family are um, um, I struggle with their parents are struggling greatly to provide the level of care, uh and that that they need, it’s remarkable to see a transformation whereby they can either, or both, successfully reintegrate into a family environment that is much safer and much more able to respond to their needs. It’s also remarkable to think that those young people have an opportunity to complete their education and go on to higher education as well. I mean, we know that education really is the key to rising out of poverty and for our children and young people in out-of-home care, for them to change the trajectory of their life, and in doing so, of course, we’re changing lives of their children and grandchildren and so on. So there’s tremendous human capital built through services like yours, where you are changing the trajectory of the lives of young women. When your former director, when he arrived in the early 1970s, how many girls were in the orphanage at that time?

Carla: 1:26:59

I remember when he came, yeah, oh, more than 80. I believe 86, 87. And then when I start, I remember 76, 77, when I start, then, when I became director, it was an objective to have less girls here, objective to have less girls here, and then we reach the number of 45, our protocol. But these 45 are divided in units of 9.

Colby: 1:27:39

I’m just wondering how that was achieved to reduce the numbers of girls at Livramento.

Carla: 1:27:51

How we did it. Yes, we proposed to social services to reduce the number because at the same time we became working more in individual process of the girl, with more trying to promote the development, to organize everything of each goal. They have a different level of intervention. The nuns intervention it was very good but it was a very family in a very family way also, very family in a very family way also. So we felt it was not standable. We could not stand to work with so many girls and to go deeply in the work on them. Even today we feel they are too much.

Carla: 1:28:38

So maybe the girls are too much, or maybe we are too few, the human Christophs. So we then made a proposal, and that it was accepted to videos.

Colby: 1:28:50

Okay, it’s been quite the process of developing and rolling out the therapeutic model with Patrick’s assistance. I’m just curious as to how it’s been received by the carers on the ground, the carers that look after the young people. How have they received it? Have there been any challenges in being able to implement with them?

Maria: 1:29:24

implement with them. Well, we decided that the best way to start implementing the model was to use the training as a source of gradually promoting the appropriation of people and being such a challenging work and emotionally challenging work for them who are in the front line of everyday management with the work, to absorb whatever tools or reflections or knowledge towards the work. It’s interesting that we were just focusing on the changes, because I think one of the challenges of implementing the model was also the clash between recent entries, professional entries in Livramento, and the professionals that were already working in Livramento for several years. And we do still have a few educators that worked there for several years, even though the majority are more recent recruitments.

Maria: 1:30:48

And I think the challenge in the beginning was this is not safe, you know, because everything was done in a certain way and now people are expecting us to think about the work, to express ourselves about the work.

Maria: 1:31:07

To express ourselves about the work, to agree on certain basic things and anchor things and to agree on things that have to change. And there are cultural issues that are very positive, of a religious background and a certain way of managing things, but there are also not that positive things associated with that culture and that we have to change, and that we still have to change. We have to be very aware of things that are very rooted in the way of managing things and that are not helpful, and and so that was one of the challenges, the resistance to change, um, but I think that throughout the process of doing the trainings, I think people understood that it was more helpful than damaging to participate, to engage in reading the materials that we distributed. We also do manage the training rotatively. I mean, I’m leading the project, but I’m not the only one that is doing the sessions. Every one of us is doing them, and everybody is doing them and everybody.

Maria: 1:32:28

So everyone is doing it and we do, everyone in the technical team, obviously, and everyone is attending to the sessions.

Maria: 1:32:37

Uh, even the boards of administration has sessions to have a certain level, appropriate level of knowledge of what is being done in livramento and what is working with traumatized people and what helps and what not. Helps the cooks have, the general services have, the educators have sessions, and that is very relevant. Our method is this we share a bit of material, we share a bit of the model, but we can share things that are not part of the model. An article we can build a two or three pages on an issue that is became relevant in a certain point of time, and then we don’t do like a very uh, like class, uh, format. You know, we share the material material ahead and then we discuss uh, what were the thoughts about that, what experiences are we having related to this issue, what did people do, what they think about, what they felt about it. And then, in this way, I think we are not giving all the answers, we are just giving a way of thinking about the work and a way of reflecting about the work and the needs of the girls.

Colby: 1:34:07

We want people to think about what they’re doing and to be supported and encouraged to stop and think about the work, how it’s impacting us, what we’re doing, and one of the other things that’s really came through in these podcasts is the importance of doing that right through the organisation you know and across all the roles in the organisation. You want an organisation that is aligned, that has a common knowledge base, has a common philosophy or approach and there’s an understanding across the organisation of what that looks like.

Carla: 1:34:57

Yeah, something else we felt it was very important and it was a change is about the recruitment process, because the characteristics and profile of staff are very, very important and in Portugal they are not obliged to be graduated the one who take care directly with children. Sometimes they are not so much skilled and our recruitment process we made a system with the help also of Patrick is focused on the character, the sense of mission, the sense of purpose and so on, the values of people and the resilience also, because that’s very important. It’s very easy to become vicarious, trauma or burnout, so it must be emotionally very strong and also with sense of purpose to work in a place like this one, and the recruitment process becomes a very important instrument.

Ivone: 1:36:02

We made about different moments, that we have different moments, methodology that we apply of support the educators, the carers in meetings to the technical and the carer or in a group, and also the training meetings and the training. Can you help me, Maria João?

Maria: 1:36:30

just clarify what I’m saying so um, when we thought about the model and the appropriation of the model. This is the more formal way of appropriating, but what Carla is saying is that we also thought about all the of the group processes inside Livramento, and the group processes go from the start the group process from children until the group process between different layers of the team, and so we are responsible for a set of people each one of us and so we have the responsibility to meet in a trustworthy how do you say it? Frequency, and in those meetings that can be in a one-to-one or one-to-three groups, we discuss what is going on, what people are feeling about what’s going on and what strategies may be put in place to manage what’s going on, what people are feeling about what’s going on and what strategies may be put to place to manage what’s going on. Um, we also have these meetings with yvonne. We have these meetings with the ones that are at our responsibility.

Maria: 1:37:36

The educators have these meetings with the girls, with the group assemblies, and we do have meetings directly with the girls in a holistic way, as we spoke before, but also in a in a more internal way of managing things with, for example, the assessment of their development and and the building of the plan of intervention with the girls, and so all of this is support. All of this is also appropriation of the model and a way to maintain as healthy as possible dynamics inside the liveramento and if this is reliable and systemic, etc.

Maria: 1:38:21

it’s less probable for collusions and subcultures to develop, etc, you know, or it’s difficult for them to happen without visibility. That’s what I mean to say.

Carla: 1:38:36

And we also have supervision, you know, with Patrick and the team and me too, and now the team felt the need of having some more clinical supervision. Let’s say and we add someone to this team and maybe something we didn’t say about all the applicants we tried to have a scientific committee that could go through all the phases of the application of the projects and also reflect with us at the same time. So it was a supportive system all the time in our situations.

Colby: 1:39:17

I mean, I expect nothing less of Patrick, of course, and the contribution that he’s made and the contribution that he’s made. I recall a conversation that I had with Patrick some time ago where I’m just I’m trying to think of the. We were talking about questions that you might ask an organisation or ask a group of practitioners about the work, to kind of draw out what’s really important. And in the context of that conversation I said I’ll. I think there’s only really three questions that you need to ask and answer Maria just said two of them, but in your presentation earlier all three were encapsulated and that is to be able to stop and think what’s really going on here that’s question number one and to have a theoretical framework which helps us answer that question what’s really going on here? What’s going on for our clients, but also what’s going on for ourselves?

Colby: 1:40:29

The next question is what can we do to respond therapeutically to what’s really going on here? And that’s where the model of care comes in. And often the model of care can have both it can have the understanding of what we need to know and how we best understand our service recipients and also what we need to do to respond therapeutically. And then the third question, of course, is how do we know we’re making a difference? And I think you talked about a constant process of evaluating and, of course, if we don’t turn our minds to what success looks like in our endeavours, then all the problems just take up our attention and we struggle to see those things.

Colby: 1:41:24

So I think you know evaluation and constant evaluation, review and improvement is so important and very much based on having in our minds what success, what a good outcome looks like. So I’ve heard all of those things today, so that’s terrific. I know we’re sitting on just a little bit over an hour and a half. I usually give people who come on the podcast the opportunity to ask me a question if they like. I probably would suggest that we don’t have five questions of me, but did you think about a question that you might like to ask me before we go, because I love answering questions without notice?

Maria: 1:42:18

Yeah, we discussed a little bit before the beginning.

Maria: 1:42:23

So recently I mean, I’ve heard about your podcast, uh, because patrick told us about it, and uh, I went and searched and heard I think three episodes and I thought it was. I was really blown away by the work of dr nicola sullivan I think it’s her name and the work that Sally Rhodes did with families, which sounded very innovative and very mind blowing, I thought. And so I was like Colby has access to people that are doing good and innovative things, good and innovative things. And so, since you have that access and you are doing this that you’re doing, we would like to know, from your position and your lenses, looking out not only in Australia but throughout the world, what innovative things have been or have been coming up to you in the field of residential care that you think it’s relevant to share with us and with whoever is listening okay, um, there’s so many things that that I would um say so far, from the various podcasts with people with experience in residential care, the things that really stick out for me, one is preserving family connection, I think.

Colby: 1:43:58

Well, I don’t think. I believe that our attachment style, the way in which we approach life and relationships, is an amalgamation of all of our significant attachment experiences. They’re all of our important relationships, contribute to our overall attachment style. So you have attachment relationships and those relationships can be secure, insecure, disorgan, disorganized, whatever. And then you have attachment style, which is how a person approaches life and relationships in consideration of all of their attachment experiences and how that is reflected in their internal working model or attachment representations model or attachment representations. So it’s very difficult to achieve attachment security in terms of security of attachment style when you leave certain relationships damaged, when you leave certain relationships damaged unrepaired, and that happens too often in our out-of-home care system.

Colby: 1:45:12

So I think, one of the things that has really stood out for me, and even going back to the Cotswold community in the UK where Patrick first started his work, the Cotswold community in the UK where Patrick first started his work what I understand to be the case about other such programs and therapeutic schools the Mulberry Bush School is this acknowledgement of the importance of preserving and repairing and strengthening connection with family and how those places including now in the supported accommodation facilities in the UK that I know of the children go home?

Colby: 1:46:00

They go home for special occasions In the therapeutic schools. They go home in the holidays, special occasions In the therapeutic schools, they go home in the holidays. So these are very, I guess is full of risk, that we can’t get rid of all risk for our young people, that we need to be able to manage risk, but we also need to ensure that our children have good family connection. So, in a nutshell, I think it’s been, with various programs, the totally different approach to preserving birth-family connection. Yeah, and that’s why I was really interested to hear about the work that Bruna had been doing as well and that you’re seeking to do more of had been doing as well, and that you’re seeking to do more of.

Colby: 1:47:28

I think you brought. You mentioned two of our previous guests, maria and Sally. Sally is from my jurisdiction. I provide clinical supervision for her team and they do terrific things in terms of getting children home, getting children, young people home. Nicola is in Ireland and a secondary interest for me beyond residential care is supervision, supervision and support, and what I’ve noticed with most of my guests is this idea of you know everyone in the organisation having supervision.

Colby: 1:48:19

Now, you referred to meetings as well as supervision, but what I mean by that is that everyone has the opportunity to stop and think and reflect and talk about the work and talk about the individuals where that’s appropriate. So I think that’s it shouldn’t be innovative, but it is. Would be my observation. And look, and I don’t have thank you for suggesting it might be the case, maria, but I don’t have necessarily the reach that you were saying in terms of people I know from the jurisdictions in which I have worked is that you know not everyone in the organisation.

Colby: 1:49:12

In fact, very few people in our statutory child protection departments, for example, have even the opportunity to just stop and think about the work that they’re doing, its impact on them, what’s really going on for them and for the children and young people that they’re making decisions about how to respond to their needs therapeutically and how we know that we’re making a positive difference in our lives. I think without supervision, without that setting aside of time to stop and think, the work becomes very, loses its heart and just becomes very procedural. I’ve said that in other podcasts as well when we stop thinking about what we’re doing, we just become very heartless and procedural and that’s awful for our young people. Sorry, maria.

Maria: 1:50:13

No, that was a great answer and I do agree with everything that you said. I think we all do, and I think this is also a challenge, you know, because we have this in this structured way since we designed the model. Obviously, meetings happened before that, but we didn’t think about the flux of meetings in a systemic and systematic way. Flux of meetings in a system, systemic and systematic way, and maintaining it, it’s a very for us at least, it’s a very great challenge because, uh, because of several factors, but one of them being that our context is very unpredictable, although we try to bring the most predictability that we can. And it’s challenging not to reschedule, not to drop the meetings that are planned, etc. But I do think that this is essential to our work to have. They might be small, like short slots of conversations, or longer, it doesn’t matter.

Maria: 1:51:35

I think anxieties go down when people know that they can count on this one meeting that they are going to have in two days and that it’s very probable that it’s not going to blow away and not happen.

Maria: 1:51:52

You know, and when we have adults that are less anxious, we will have children that are probably less anxious also, and so there, I realized that we all reckon that, uh, when we started doing this, you know you can always spot on people that are struggling, and I think the nature of human beings is jump to judgments and think, oh, that person has a problem, she she’s not fitting in, or or she’s always struggling in the same issues, and it’s very easy for us to personalize an issue on someone rather than on the way things are happening on around and in the system.

Maria: 1:52:42

And what was kind of evident to me is that we will always have people that are struggling and whose profiles might be relevant to the good work. But when the system is working, it’s less probable that this is going to have a negative impact in the girls and the young people. And I’m not saying that we don’t sometimes fail, I mean, and that a meeting doesn’t happen. But I am also very aware that when that happens, things start to happen, you know, like anxiety starts to arise and issues that might have been contained in a certain point are are not contained. And so that’s why we all of us value so much this consistency and this stream of places where people can think about what they’re, what is going on, what they’re feeling about the work and the girls, but not only the girls the work in general and feel supported and listened to, and that is one very, very relevant issue of our work.

Colby: 1:54:03

Well, listen, thank you again for um agreeing to take part in the podcast. Hopefully, um, you, we, we kind of uh are able to present all the things that you wanted to present. Um, I think it is such a it’s such a fantastic endeavour that you’re involved in and I’m really pleased to be able to make it public through this podcast. So I just wish you all the best in your continuing endeavours on behalf of the young people, and maybe we might have another chat another time if you’re open to it.

Liliana: 1:54:51

Yes, of course.

Carla: 1:54:52

Yes, thank you very much.

Bruna: 1:54:56

Thank you very much, Colby

.Ivone: 1:54:57

Thank you.

Liliana: 1:54:58

Thank you, thank you All right.

Breaking Cycles: Healing Across Generations with Dr. Lisa Cherry

The Transformative Power of Trauma-Informed Practice: Insights from Dr. Lisa Cherry

In a compelling conversation on the Secure Start podcast, Dr. Lisa Cherry shares profound insights on trauma-informed practice, drawing from her 35 years of experience working with vulnerable children and young people. As the Director of Trauma Informed Consultancy Services Limited and author of several influential books, Dr. Cherry brings a unique perspective that combines academic knowledge, professional expertise, and powerful lived experience.

One of the most striking themes throughout the discussion is the concept of breaking intergenerational cycles. Dr. Cherry reflects on raising her own children, now 26 and 28, and how this process confronted her with her own childhood experiences. “People often talk about breaking cycles,” she notes, “and for me, it’s about breaking cycles. There are some things that just repeat, but actually there are some cycles that can be broken.” This perspective highlights the intergenerational nature of trauma work – we’re not just helping individuals in front of us but potentially influencing generations to come.

Dr. Cherry’s journey from being in care herself to becoming homeless, then eventually finding her way to university and a career advocating for vulnerable young people, provides a powerful narrative thread throughout the conversation. Her experience of writing to the director of social services as a child and making complaints in children’s homes foreshadowed her future career path. This early advocacy demonstrates how lived experience can shape professional passion and purpose, providing authentic insight that academic knowledge alone cannot offer.

Language emerged as a critical focus in the discussion. Dr. Cherry emphasizes the urgent need to address how we talk about children and young people in care systems. “The language that is used to describe children and young people is hugely problematic,” she states. “It’s hugely problematizing of those children and young people, and it shapes and forms the way that they are viewed and the way that they are seen.” This observation highlights how seemingly small linguistic choices can perpetuate harm and influence both service delivery and children’s self-perception.

Another key insight focuses on understanding behaviour as communication. Dr. Cherry challenges practitioners to recognize that children rarely have the capacity to articulate their trauma verbally. Instead, they show their struggles through behaviour. This perspective requires professionals to develop self-awareness about their own nervous system responses and relationship with shame. As Dr. Cherry explains, “It’s very, very difficult to think about behaviour as communication if you don’t have the time and space to think about how you communicate your own distress when you’re distressed.”

The podcast conversation also examines the systemic challenges facing care and education services. Dr. Cherry highlights how reduced funding, diminished capacity, and increasingly procedural approaches make genuine relational work more difficult. “We have to stop thinking about people as machines fulfilling a role,” she insists. “This is relational work. Relational work is deep, it’s meaningful, it’s connecting.” This observation points to the need for systems that prioritize connection and proper staff wellbeing to enable truly transformative work with vulnerable young people.

Dr. Cherry’s three books – “The Brightness of Stars,” “Conversations that Make a Difference for Children and Young People,” and “Weaving a Web of Belonging” – each contribute unique perspectives to the field of trauma-informed practice. Her focus on making these books accessible and practical for busy practitioners demonstrates her commitment to creating real-world impact. Her current focus on supporting the wellbeing of practitioners themselves recognizes that those doing the direct work with traumatized children need profound support themselves.

Listen here:

Watch here:

About Lisa:

Dr Lisa Cherry is the Director of Trauma Informed Consultancy Services Ltd leading a dynamic and creative organisation that provides a ‘one stop’ approach to delivering on research, consultancy and learning and development.

Lisa is an author, researcher, leading international trainer and consultant, specialising in assisting schools, services and systems to create systemic change to the way that we work with those experiencing and living with, the legacy of trauma.

Lisa has been working in and around Education and Children’s Services for over 35 years and combines academic knowledge and research with professional expertise and personal experience.

Lisa has worked extensively across many sectors with Social workers, Educators, Probation Workers and those in Adult Services, training and speaking to over 35,000 people around the world including in the US, Australia and Pakistan and across the whole of the UK.

Lisa has produced multiple pieces of research for various settings and Lisa’s own MA research looked at the impact on education and employment for care experienced adults who experienced school exclusion as children in the 1970’s and 1980’s.

In February 2024 Lisa completed her DPhil research at The University of Oxford in the Department of Education. The research asked “How do care experienced adults who were also excluded from school make sense of belonging?”

Lisa is the author of the hugely successful and award winning book ‘Conversations that make a difference for Children and Young People’ (2021), ‘The Brightness of Stars’ 3rd Edition (2022) and Weaving a Web of Belonging: Developing a Trauma-Informed Culture for All Children (2025).

Related Podcasts:

Dr Hayley Lugassy

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Watch here:

Transcript:

Colby: 0:01

Welcome to the Secure Start podcast.

Lisa: 0:04

Taking your children into adulthood is probably one of the deepest education experiences that I’ve had. People often talk about breaking cycles, breaking the cycle and for me it’s about breaking cycles. There are some things that just repeat, but actually there are some cycles that can be broken, and being able to really be present, be connected, be consistent, for my children as adults feels to me like a really beautiful breaking of a cycle. We have to stop thinking about children coming out of care and that’s the end of service. The people who are doing the work you know the direct work are giving something of themselves every time they do that, and what I’m focused on in my next book is how do we make sure that those people, that the people doing that work are looked after in a really deeply and profound way so that they can do that work?

Lisa: 1:20

We need to sort out the language. The language that is used to describe children and young people is hugely problematic. It’s very, very difficult to think about behaviour as communication if you don’t have the time and space to think about how you communicate your own distress when you’re distressed. And this is what happens when you starve systems and you reduce capacity and you take away funding and you make the work really, really intense. Unfortunately, it makes real relational work much harder.

Colby: 2:01

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is an author, researcher and leading international trainer and consultant who specialises in assisting schools, services and systems to create change to the way that we work with those experiencing and living with the legacy of trauma. Before I introduce my guests, I’d just like to acknowledge that I’m meeting with them on Kaurna land, and I’d just also like to acknowledge the continuing connection that the living Kaurna people feel to land, waters, culture and community, and pay my respects to their elders, past, present and emerging. My guest for this episode is Dr Lisa Cherry. Lisa is the Director of Trauma Informed Consultancy Services Limited. She leads a dynamic and creative organisation that provides a one-stop approach to delivering on research, consultancy and learning and development.

Colby: 3:12

Lisa has been working in and around education and children’s services for over 35 years and combines academic knowledge and research with professional expertise and personal experience. Lisa’s MA research looked at the impact on education and employment for care experienced adults who experienced school exclusion as children in the 1970s and 80s. In February 2024, lisa completed her Doctor of Philosophy research at the University of Oxford. The research asked how do care experienced adults who are also excluded from school make sense of belonging. Lisa is the author of the hugely successful and award winning book Conversations that Make a Difference for Children and Young People, published in 2021, as well as the Brightness of Stars, which is in its third edition, and Weaving a Web of Belonging Developing a Trauma-Informed Culture for All Children, which has been published this year. Welcome Lisa.

Lisa: 4:23

Thank you, Colby. It’s lovely to be here and thank you for such a warm introduction.

Colby: 4:30

You’re welcome. Is there anything that I left out that you think is important for our listeners to know about the work that you’ve done and continue to do?

Lisa: 4:40

Well, listen, bios are just inherently quite uncomfortable to listen to, aren’t they? Because they sound so, you know, like Formal, like yeah, they’re just like a lot, which is lovely, and at this stage of life, you would expect to have a bio that’s got quite a lot of stuff in it, because you know you’ve been yeah, I’ve been around a long time. I guess the only other thing that would be worth mentioning is that I have two adult children and I’m a grandma, and um, taking your children into adulthood is is probably one of the deepest education experiences that I’ve had.

Colby: 5:26

I’ve always said the same yeah, I mean, it’s probably our greatest achievement, isn’t it? And also our greatest. Our kids are often our greatest teachers.

Lisa: 5:38

Oh God, I mean, it’s really difficult to even talk about them without feeling emotional. You know it’s such an emotional thing and I think, when you’ve also had to recover from your own childhood experiences and felt some of the weight of that appear in your own children in that intergenerational way, that that works. That is very confronting. It’s very confronting.

Lisa: 6:12

There were periods that were like being in therapy every day you know, as as that experience is mirrored back and I’m now at a place they’re 26 and 28, and I’m now at a place where I see what’s mirrored back is more healing and more recovery and just how much connection and support your children need, with a deep, deep awareness that I had nothing like that. And so when we think about I listen to people often talk about breaking cycles, breaking the cycle, and for me it’s about breaking cycles. There are some things that just repeat, but actually there are some cycles that can be broken, and being able to really be present, be connected, be consistent for my children as adults feels to me like a really beautiful breaking of a cycle.

Colby: 7:20

Yeah, yeah, wonderful. We’ve heard some other stories on the podcast so far, one in particular in Graham Kerridge’s podcast that really reflected the significance of breaking the cycle, and it’s something that is very near and dear to my heart. It’s something that is very near and dear to my heart, and I often think that our work is intergenerational as well in its impacts. Sure, and so it’s not just the person or the people in front of us that we’re effectively working with. We’re working with their spouse, future spouses or part life partners there and their own children and grandchildren through, as you say, what transmits through, through the generations so it’s very powerful and important work that we do.

Lisa: 8:22

Yeah, I love that and I love that kind of circle of life. You know, and I always talk about healing Often we might be healing an ancestral wound we don’t even know we’re carrying. That is from somewhere completely different. And when we’re talking about children and young people who’ve experienced fractured childhoods and adoption and care and all of those things, then they’re often working with something within themselves which will appear across the life course that they might not know where that comes from, they might not know they’re even healing and that’s deep.

Colby: 9:05

And then when you bounce into the future and you start thinking about the future, those future spouses and future children I just think it’s such, it’s such a privilege and it’s such beautiful work yeah, it was interesting because, um, graham got me thinking about this and his training was as an economist and his interest was in human capital, and it was such a totally different way of thinking about the work we do, because I’m not an economist.

Colby: 9:43

In fact, um, my bank balance reflects very, very well that that that is the case, but, um, yeah, yeah, but I mean it was it’s a nice way of putting it anyway the looking at it from a human capital point of view, that I hadn’t done that before, but, yes, certainly I have been for a while, um, very much aware of that intergenerational impact of our work. Lisa, I think people who know you would know that your work in this space is influenced by personal experience growing up. Um is influenced by personal experience growing up, um, but I wonder if you, if you can perhaps say just in your own words, what got you into the work, um, that you’ve been doing this past 35 years or so?

Lisa: 10:40

yeah, I mean it’s. It’s a really interesting one, isn’t it? And, without a shadow of a doubt, my experience of being in care has, you know, provided me with my work, and I guess there are aspects of that that are part of me and my personality and the things that I care about and I’m passionate about, like you know, I remember as a very young child being very passionate about justice, being very passionate about the society that we lived in, um, and so I guess I could have gone into different avenues. I wanted to be Kate Adie. I wanted to be a war correspondent. You know I was.

Lisa: 11:22

I thought that looked absolutely amazing and, of course, going in know, doing research is is kind of like, really sophisticated. You know, I don’t know if researchers would like this, but journalism and research really sit closely together and I was always very interested by journalism and wanting to tell stories and wanting to highlight things that were wrong and that needed change, and I felt that very much growing up. But going into care of course exposes you to a world that is very different than a world that you would see if you weren’t in care. So you start being exposed to a whole range of professions you might be, you’ll be exposed to residential social workers, to foster carers, to social workers. Nowadays you’ll also have CAMHS workers and of back then also IROs, you know, an independent reviewing officer, and there’s all these different types of jobs.

Lisa: 12:29

And if you’re not really engaged in education for because you’ve got like loads of stuff going on um, then it’s almost like a kind of careers um opening up. You know there’s all these types of jobs and there’s these ways of doing things. So I think the combination of who I was and I was the sort of um child who was often writing to the director of social services and making complaints and, you know, kind of seeking justice in the in in the children’s home and stuff like that um and that combination I think, then of seeing people and also experiencing um a social worker I’m still in contact with Eunice who, who I always refer to as the the only social worker whose name I remember, you know we’d sit in her Ford Escort. I’d be crying, going why is everything so shit, and she’d be making me feel better and I thought that looks like a great. Get a ford escort and you get to make people feel better.

Colby: 13:31

Give me the ford escort bit a bit yeah, what’s not to love about that?

Lisa: 13:37

you know, so, at sort of 15, 15, 16 she. She was my social worker only for about a year and a half, but, um, very influential. Um, probably not at the time realizing how influential she was, but I kind of looked at um different social workers and thought I like I would like to do that, so that’s, those seeds were then planted. I mean, unfortunately, coming out of care I then had, I was homeless for a couple of years and I didn’t have an education because I had been expelled from schools. And you know, that came a bit later and I was lucky enough to get some funding to do a sociology degree, um, at the age of 21. Um, I had to do a couple of a levels which I was pretty diabolical at, but I obviously ticked the right boxes help me the right, help me boxes and and got into uni and and did sociology, which just further really cemented um how I felt about wanting to create change socially. Um, so, yeah, yeah and Lisa I’m.

Colby: 14:52

There’s a lot in there, but I’m the first thing that I was recalling, and I think you shared you must have shared this video at one stage was a younger version of yourself on a. Was a younger version of yourself being interviewed on a talk show about. That must be back around that time that you were at university and maybe even before. But talking about young people in care.

Lisa: 15:16

Yeah, so I guess because I was very articulate, pretty feisty and have a bit of a streak of determination in me, that did get picked up when I was younger, from different organizations and I’d been in a night shelter um around the age of 17, 18 um called Centrepoint um who are a big charity for youth homelessness in the UK and at the time a man called Nick Hardwick was the CEO and once I’d come out of that we’d kind of stayed in touch a bit. I’d been housed. I was then at uni and he asked me if I’d go on this Channel 4 programme about homelessness with John Snow, who’s an incredibly wonderful journalist, who’s retired now from his time on Channel 4 News element and wanting to create change and going through that process of being quite vulnerable. Because you know, I think when I met Nick many years later you know he said that they had only just started thinking about children coming out of care and homelessness. That actually the vision at the time so I’m going back to the late 80s, early 90s was very much that homelessness was a step you know this idea of an older male drinking.

Lisa: 16:55

You know that there wasn’t a real deep understanding about children coming out of care and being homeless, which which so many of us were, and that piece was part of a massive campaign. We did lots of things. We did Channel 4. We did lots of newspaper items and magazines and all sorts of things to really raise awareness that children were coming out of care and they were becoming homeless for lots of different reasons, you know. One of them might have been just to get as far away from that care experience as possible, thinking you can cope and you can do stuff, and not being able to Alongside. We didn’t have legislation back then that made sure that children weren’t homeless and that there were lots of options. There weren’t lots of options, actually, when you came out of care, so it was a really, really tricky time.

Colby: 17:52

Yeah, and I think it’s something that’s still being grappled with in many jurisdictions around the world. In my own local jurisdiction, um and I think you mentioned something in there that resonates with me that often my observation with young people and I’ve worked long term with the young people that I do see and will continue to see them professionally post care but oftentimes the last thing that they want is for any authority to be assisting them in any way. They just want done with the government running their lives and sadly, I mean that’s a bit of an indictment on their experience in care and also sadly sets them up for a tough run, as you experienced as well, with homelessness and various other challenges being part of their experience post-care.

Lisa: 19:03

And that’s why we have to stop thinking about children coming out of care and that’s the end of service. That has to be in the same way that you have with your own children. There has to be that ability, you know, because your own kids might turn around as well. You know, both my kids were trying to live independently long before they could and I think that’s quite a normal thing to happen. But of course there’s that elastic band, that continuous coming back. We need to really think about services in a very different way that understands the science that underpins child development, for a start, and that also understands 18 to 25 year olds in terms of a um, the, the work that’s been done around contextual safeguarding um, so that we, so that people have that opportunity to recover from some of those experiences. But they can also come back, just like your own kids can.

Colby: 20:10

Yes, and I’ve already done a podcast interview with Kiran Modi, who set up Udain Care in India, and remarkable, remarkable person and what they’ve done. And, as you say, they provide a place and people that care leavers can come back to right through to their mid-20s and beyond. They have what she called volunteer mentor parents in their residential homes who are parental figures for life for the young people that go through there. Oftentimes, I think we I wonder about this, I wonder whether in our white Western, you know, first world kind of mentality, we think we’re doing it better than um anyone else and and and uh, the challenges that we have would be the same everywhere. But um, you know, you know, my experience just very recently in talking to someone from india is that you, you can do it um very differently and provide extraordinary levels of support and opportunity for our young people.

Colby: 21:27

Um, anyway, uh, the other thing that that stood out for me in when you were talking was you talked about Eunice and her. I think it was Eunice and her Ford Escort and um, I wonder if there was any. And you also talked about um john snow, the journalist, but also the other chap put you in touch with him and um, I was wondering if there’s anyone else that you’d like to you know, acknowledge, or that you would acknowledge uh as having had a really important and significant um uh impact on you travelling this path, walking this path.

Lisa: 22:08

Yeah, I mean to be honest, I wouldn’t know where to start and I think that’s really part of our work, really, isn’t it, that people influence you along the way. I do remember somebody else I don’t know their name, but I was living in Cornwall. I’d gone down to Cornwall, I was homeless. I was. I lived across all sorts of different types of non-housing across Cornwall for for a few months before I went to London, which is where I kind of Cornwall for for a few months before I went to London, which is where I kind of uh was, was saved, if you like. Um and some journalists came down from shelter and did a piece on homelessness and as soon as I got to London, I went straight down to the shelter head office on Old Street and became a really pain in the arse volunteer um, which was, um, one of the first experiences that I had, but it was again. It was. It was a stunning experience because it was the 21st uh anniversary. So it would have been, I suppose, 1987, something like that, the 21st anniversary of Kathy Come Home. And we had this amazing event with all these very famous people, and there’s a wonderful picture of me stood next to Jeremy Irons, kind of gazing at Jeremy Irons on this stand, this podium stand, at the age of I must well, maybe I was 17, 18, and so those were the kind of things that really, really influenced me.

Lisa: 23:46

But, as I say, you can’t take away who you are as a person as well, because the first thing I did when I got to London was I’m going to find that journalist, that person who did that writing piece.

Lisa: 23:59

I want to be there, I want to do that, you know, and I think that’s why it’s so important for children, young people, to meet as many different types of people as possible.

Lisa: 24:09

I can’t remember her name, but what happened was a chain of events that led me into a campaigns department, that led me to start writing articles for their magazine, you know, all of those kind of things that really showed me where my passion was, and so, mostly across my work, I’ve never felt like I’m working because I found that passion, I found what I wanted to do, and if we can give that gift I found what I wanted to do and if we can give that gift to to young people, how incredible is that to have this exposure to so many different people with different ways of life that spark and ignite a passion that, yes, you’re not. You’re not always going to be doing the things that you really want to do, but you’re going to be in that field. So, yeah, I feel very, very fortunate and can’t ever really feel cross about the experiences that I had, because they gifted me those types of events that have given me the ability to work from a place of passion.

Colby: 25:27

Yeah, it’s a not uncommon, I guess, response from people who have experienced hardship in their life, but it has, and who have overcome it and, um, they, they wouldn’t. It’s quite common to say they wouldn’t change. Um, those difficult, you know, those things that shape those experiences, that shape them. And what’s really coming through, lisa, listening, listening to you talk, is how driven you were to, even in the latter stages of your time in care. You’re being driven to try and to stand up and say this is not good enough for me, nor my peers who are in this space.

Lisa: 26:34

Yeah, yeah, and again I feel very blessed that you know I have that within me.

Lisa: 26:41

You know you’re very focused on attachment and I absolutely believe that the first attachment relationship that I had with my grandmother was profound in terms of of my development, and you know she was present, you know she could give me things, emotionally and through that attachment relationship that I couldn’t get from my mother. You know that wasn’t and still isn’t possible, and so I have so much gratitude for that because I think if I hadn’t had her, I’d have been in care from very young, you know, and that would have brought a whole other set of challenges and difficulties and it would be as much as there are no regrets in the sense of what the experience gave me. There’s still sadness and there’s still loss and there’s still grief, and I think it’s really important to hold both of those things. And I wonder, anyway, I’ve met enough humans, many, many humans, to know that sadness, loss and grief is part of the human experience and that, whatever experiences you’ve had, invariably most people are grappling and dealing with their, their own?

Colby: 28:30

families and their own beginnings in life. Yeah, yeah. So, um, at some point you you kind of started out your your advocacy in care about the conditions within the care arrangement that you were in, and then moved to the homelessness of care leavers, post-care, and at some point in time you turned your attention to schools and, uh, the experience of of, of young people who had experienced relational trauma, and, uh, and their experience of schools. Do you mind telling us a bit about that?

Lisa: 29:17

yeah. So once I’d got my degree, I moved into um, I worked in leaving care teams, uh, for nearly 10 years and then, and then I moved into and then lots of things changed. I didn’t like it. I didn’t like it anymore. It became very admin-y, um, it lost some of the fusion with youth work that Leaving Care Work had back then, which I loved and which was very relational and consistent and it was lovely work. So I wandered across the road and went into the education department and that was a very different experience. All of a sudden, you know, know, I was not in my jeans anymore. I was, you know, covering my tattoos. It was all very, very um, I don’t know how to describe it, but it was a cut. It was a bit of a culture shock. Everyone was very proper and social work had it.

Lisa: 30:25

It’s just not, it’s not quite as proper yeah it’s got a bit of activism and it’s got some rebellion in it. It’s got, you know, social work often brings people in with all sorts of different lived experiences. Education back then was incredibly straight, um, and so I had a bit of a steep learning curve, but I met some amazing people who kind of taught me how to be in the education space, and I spent time working in schools. I spent time working with people who children and young people who were not attending school, and we would be setting up like different tutoring arrangements and alternative plans so they could stay on roll at school. It was very much about reducing exclusion, preventing exclusion. So, yes, I did that for 10 years, um.

Lisa: 31:45

So yeah, so I did that for 10 years, um, and I kind of got to a point because I also had two young bringing the body into the way that I had been thinking about the work that I was doing, and that was around 2005 2005, so 20 years ago and then I did a small piece of work with a local authority which was very much about creating services across different sectors and getting people around the table, and that was an amazing piece of work because it really taught me how long it takes to build relationships, not just the relationships that you’re having, but when you’re trying to engage other sectors, to sit around a table and talk to each other and become friends. That takes a long time, um, so that was a real gift to watch that process, um, and then it was after that, because we had we had, um a change of government and the financial crash and, uh, I also had something personal happen in my life that just threw everything open, and that’s when I became self-employed 15 years ago.

Colby: 33:08

Yeah, and you’ve been very active in that 15 years, as you likely were prior to that. Amongst other things you’ve done is you’ve written three books, which I mentioned earlier in the intro.

Lisa: 33:41

I wonder if you just would like to talk a little bit about each of those books and what particular messages they might have for children’s services and for schools. Yeah, so well. The first book was the Brightness of Stars, and I wrote that back in 2012, 2013. And I wrote it because I’d hit a bit of a roadblock. I wasn’t particularly open about my experience, I hadn’t really talked about it, but I was very aware, like lots of people who get to their kind of late 30s, early 40s, that midlife period, that it had massively influenced me and that whatever I hadn’t dealt with in the recovery journey I’d had so far, I was going to have to deal with. And that led me to think. But there must be lots of other people with this experience. Where are they? I mean, think about this there there’s no Facebook groups, there’s no social media where everyone’s connecting.

Lisa: 34:30

I think we were sort of very much at the beginning of that um, and so I had a few connections and I wanted to share stories. You know, as I where I started at the beginning of this podcast talking about sharing stories and journalism and I wanted to share stories and I’ve been fortunate enough that Routledge republished that book, because I’d self-published originally and they published it and what was beautiful about it was when I read what I’d written. It wasn’t relevant anymore. I’d written it wasn’t relevant anymore. I didn’t have those feelings about it anymore and it made me think. Everybody that was in it needs to write. What do they think about it?

Lisa: 35:11

Now, 10 years later, let’s have an exploration of the healing journey and how, at different points in your life, something really troubles you and is really defining and is really intense.

Lisa: 35:23

And 10 years later, when you’ve processed it and used writing to make sense of it and perhaps had some therapy and perhaps done some body work and all of those things, um, that help us process stuff. So there’s a there is a new section in there as well that’s more contemporary, but there’s that beautiful section at the beginning that’s got the reflections of what people had written to use earlier. So that’s wonderful. So I guess the messages in that book are about what does the experience look like and what does a healing journey look like? You know, it’s really good for people to know that over time we change and we grow and we transform and I think that that’s that’s a real gift of of the third edition. Conversations that make a difference is very much a book that infuses, as everything that I do I try and infuse, with academic knowledge, professional practice and lived experience, and that book infuses that conversations that make a difference for children and young people and the opening chapters with unis are wonderful which is wonderful, um.

Lisa: 36:39

So there’s there’s a whole range of conversations in there. It’s a lovely way of sharing conversations in a book like that, because it’s quite easy to read, and I’ve tried to make most of my books easy to read. Practitioners are busy. We haven’t got time to get through Dostoevsky, you know, like you’ve got to be able to just dip in and read something that really makes a difference and that makes you think about something in a different way. So there’s lots of reflections and then weaving a web of belonging, which has just come out this year, is very much underpinned by the research, uh, the PhD that I did, the research, um, which again was a really interesting experience.

Lisa: 37:28

There’s lots of voices in there, but writing academically is so hard and so dry, um, and it felt equally hard to strip the dryness back and create a practice book. So it’s very much underpinned by extensive research, but again, I’ve tried to make it very readable. I’ve even got some recipes in there, some grounding exercises, you know, anything that makes reading about some really difficult stuff just just a bit more manageable, because the people who are doing the work you know the direct work, um are giving something of themselves every time they do that, and what I’m focused on in my next book is how do we make sure that those people, that the people doing that work, are looked after in a really deeply and profound way so that they can do that work.

Colby: 38:39

That sounds wonderful. I look forward to reading that book as well. Lisa, I think you’ve. I mean, writing a book is a very generous thing to do, I think, and particularly when you have such extensive lived experience and knowledge and drive. And I’m really just really pleased to hear that your books do well. And see all the posts on social media of people who’ve got the latest book on belonging yeah, that’s just wonderful. If you could sit down with, you know, the heads of education or the heads of child protection, child safeguarding statutory authorities, what do you think you’d say to them?

Lisa: 39:38

So I guess I mean I’d say a lot, but I think there’s two things that I think are really important and really misunderstood. So the first thing I’d say is we need to sort out the language. The language that is used to describe children and young people is hugely problematic. It’s hugely problematizing of those children and young people and it shapes and forms the way that they are viewed and the way that they are seen. So language is the first thing. Let’s get on with a piece of work sorting that out. Let’s get on with a piece of work sorting that out.

Lisa: 40:22

And I guess the second thing that is also hugely misunderstood is that behaviour is communication. That seems to me to be such a difficult concept for people to understand. It’s almost as if people think children have an articulation of their trauma that it can take you decades to get of their trauma, that it can take you decades to get that they can somehow come and say to you I’ve got to have a chat with you later because I’m really struggling with something and I’d like to walk it through. You know, and of course that is not possible, but that’s the expectation. So when a child shows you which is what children will always do that they are struggling with something.

Lisa: 41:04

I would say that’s something that I would really like to be understood more. First, ways of understanding that is, for people to drop into their own central nervous system, their own relationship with shame and their own relationship with struggle. And if they can do that and that’s some of what I try and do with people if they can do that I try and do with people if they can do that, then that expands that space of compassion, because then there’s some compassion for self. It’s very, very difficult to think about behavior as communication if you don’t have the time and space to think about how you communicate your own distress when you’re distressed. So I think that would be what I would be looking at. Let’s give people some space for reflection. Let’s give people some space for some really good training opportunities. Let’s give people some space to drop into their own bodies, um, so that that exploration can happen.

Colby: 42:19

Yeah, I think listeners of this podcast will be very, very familiar with me saying that um, one of my um and another issue that’s very close to me, um is the fact that too many practitioners in education and also in child safeguarding are so flat out with the work that they don’t have time to stop and think about what they’re doing. And it manifests to me in a couple of things. I’ll often ask people, you know, if we, they’ll say they’ll give me the shopping list of problems with a young person and then, and I’ll say to them a couple of things, one of them would be if my intervention was successful, what would you expect to see? What would be different? And people find that very hard, very, very hard to answer because, as you say, they’re so stuck in a problem focus and talking about the problems of the children. I also say to people and I think this ties very much in with what you’re saying about just take some time to think about what it would be like we, if you were struggling, if you were having some of these experiences. I asked, I asked three questions if the child could or would, how would they truthfully describe themselves, other people and their world? How fast does their motor run and what did they learn in their first learning environments about how you get your needs met? Again, really difficult questions to answer, I’ve found, but I do think you’re right. I think, if I think, I think and again, people need time I think, if you can, if people have the time to drop in and reflect on their own experiences of struggle, or you know what it would have, what, what they can imagine it would be like to experience significant struggle. I remember the first. It was not the first time I thought about it, lisa, but it’s one of the first times that it really stood out, so much that I remember Very early in my career, mid-90s, in my first posting as a clinical psychologist doing assessments of young people, I had a young person that I was expecting to see first thing in the morning at the office, and when I arrived I used to live on one side of my home city of Adelaide and work at the far extremity of the other side and, depending on traffic in between, that journey could be elongated or otherwise.

Colby: 45:18

But anyway, I walked in and I walked into one of the at uh, the professional areas of the building and, and, and there was the young person I knew it would be her because she had a distinctive um background. So I immediately knew, ah, this must be the, the young person that’s come to see me. And I was very aware of her surroundings at that time and what she made of them and the fact that the taxi driver a taxi driver had collected her from her placement and dropped her at the office and she was about nine years old from memory. So, yeah, just really. From then on it was very much foremost in my mind the experience of our young people. It’s very hard. If you don’t give people the time to stop and reflect, then they just become very procedural and the work loses a bit of its heart and it becomes heartless and procedural. I think.

Lisa: 46:29

We have to stop thinking about people as machines fulfilling a role. You know this is relational work. Relational work is deep, it’s meaningful, it’s connecting um and so people. And this is what happens when you starve systems and you reduce capacity and you take away funding and you make the work really, really intense. Unfortunately, it makes real relational work much harder. Now I say that knowing that some areas that I work in prioritise it above all else. But it does mean that something else has to give. So there’s an intentionality when you’re thinking about belonging relationships, connection, proper staff well-being not, you know, let’s go bowling every fortnight or something, but the proper stuff that really nourishes and fills people’s cups. And you know you’re absolutely right when, when we don’t have that, then that’s where the procedural stuff comes in and burnout and secondary trauma and you know all of that stuff kicks in one other thing I just want to say I the the language we use.

Colby: 47:52

My first edition of the attachment book I. I say I wrote I didn’t write two editions. I wrote two of the attachment book. I say I wrote I didn’t write two editions. I wrote two books, the first book and the second book. They’re different books and the language is quite different. And a little example when I do, every now and then I’ve spoken to our heads of our child protection department here in my local jurisdiction department, here in my in my local jurisdiction. But I, on the language thing, I’ll say um, because one of one another thing that’s really near and dear to my heart is is the main, where possible, the maintenance and I think it’s more possible than we we think but the maintenance of good connection with birth family. So I I will say you could probably achieve a lot in terms of practice by changing one word in the sentence that is routinely said about our children and young people.

Lisa: 48:50

What’s routinely said and written is that they cannot be safely cared for at home and I say replace cannot with couldn’t or could not, and I I dare say you would, yeah, you would um notice a big, I mean language is powerful it’s so powerful and maybe could not right now, you know like allow parents the opportunity that we all afford ourselves of transformation and recovery and wellness and sobriety and all those other things you know, in a dynamic, trauma-sensitive way in the writing. You know that, but right now that wasn’t possible. That doesn’t mean it’s not possible later on. It’s just not possible now and it’s those kind of things, isn’t it’s having that, that, that eye for the life course? But services, unfortunately, are so divided and siloed into what you know how they work that the life course approach and that holistic approach is often lost. And look at us, we could talk for hours I think so we could.

Colby: 50:07

I was literally I I say to the kids, when the you know you’re supposed to say, colby, get out of my head, it’s rude, you gotta ask permission. Permission before you’re reading my mind. But you were just literally reading my mind then, lisa, because I was going to say, yes, we could talk for hours. Maybe we’ll just have to do this conversation in installments perhaps, but if you’re keen, I do give all of my guests an opportunity to ask me a question without notice at the end. We’ve heard a lot of my voice already. I’m not sure if you had something that you wanted to ask me.

Lisa: 50:46

Well, I don’t have anything to ask you today because I’ve already interviewed you on my podcast. So I asked you lots of questions. So if anybody wants to hear those questions, then I’m sure Colby will drop that episode into the show notes and you can listen to me ask you lots of questions.

Colby: 51:06

Yeah, I think I’ll do that. Well, I mean, is that a bit I’ll do it because you’ve raised it? It’s an invitation.

Lisa: 51:14

It’s an invitation and it would be lovely to share that conversation and it’s it’s been really lovely to be on the other side of that and, um, and be asked lots of questions, so thank you for having me yeah, well, thank you for agreeing and uh, yeah, I hope you have a good day and you continue to be well, lisa as well as you can be.

Transforming Lives: Dr. Kiran Modi’s Journey with Vulnerable Children in India

Every child deserves a sunrise and a new beginning

Dr. Kiran Modi’s remarkable journey from academia to founding one of India’s most influential child welfare organizations offers profound insights into transformative care models for vulnerable children. With a PhD in American literature, Kiran’s unexpected pivot into child welfare began with a deeply personal childhood experience of being separated from her parents – a brief but formative moment that instilled in her a visceral understanding of the trauma children face when separated from family care.

Founded in 1994, Udayan Care has evolved from a single children’s home to a comprehensive organization operating across 36 cities in 15 Indian states, with international chapters in the USA and Germany. What distinguishes Kiran’s approach is her holistic vision of child welfare that extends far beyond institutional care. The organization’s name itself – “Udayan” meaning “eternal sunrise” or “new beginning” in Sanskrit – embodies its mission to bring light and hope to vulnerable children’s lives.

The cornerstone of Udayan Care’s innovation is the LIFE (Living in Family Environment) model for group homes. Unlike traditional orphanages with rotating staff and institutional environments, these “Sunshine Homes” create genuine family-like settings with remarkable stability through a unique feature: voluntary mentor parents. These committed individuals, currently numbering 29, pledge lifelong relationships with the children – providing consistent emotional support even while not living in the homes full-time. This addresses the critical issue of attachment disruption that so many institutionalized children face, directly implementing John Bowlby’s attachment theory in practical care settings.

Kiran’s research-informed practice led to India’s first comprehensive care leavers study, examining the challenges faced by young people aging out of institutional care. The study identified critical gaps across eight domains: identity and legal awareness, housing, independent living skills, social support, emotional wellbeing, physical health, education and vocational skills, and financial independence. These findings directly informed policy changes, including improved aftercare planning, increased financial support, and the creation of India’s first care leavers networks – demonstrating how research can drive tangible system improvements.

Perhaps most impressive is Kiran’s integration of therapeutic approaches with practical support. Trauma-informed care underpins all services, with Kiran poignantly observing that trauma “lodges in your heart” – we don’t overcome it completely, but rather develop coping mechanisms and resilience. Through this lens, Udayan Care’s model combines Bowlby’s attachment theory, Erikson’s psychosocial development framework, and Bronfenbrenner’s ecological systems approach to address children’s needs holistically.

Kiran’s work extends beyond direct service to include advocacy, research and policy influence. She established BICON (Biennial International Conference on Alternative Care for Children in Asia) and launched an international academic journal focused on institutionalized children. This multilayered approach – connecting grassroots practice with research, policy and global networking – creates systemic change rather than just service delivery.

For organizations seeking to implement similar models, Kiran emphasizes several key principles: prioritizing mental health and trauma-informed approaches; developing secure attachments through stable relationships; addressing developmental needs through frameworks like Erikson’s stages; embedding children within communities rather than isolating them; building resilience and coping skills; and fostering spiritual well-being and purpose.

As we consider global challenges in child welfare, Kiran’s integrated model offers valuable lessons. By combining family-like environments, professional therapeutic support, community integration, and pathways to independence, Udayan Care demonstrates how we might better serve our most vulnerable children while advocating for systems that prevent family separation in the first place.

You can listen here:

You can watch here:

About Kiran:

Kiran has a PhD in American Literature from the Indian Institute of Technology, Delhi. Kiran founded Udayan Care, a non-profit organization, in 1994.

Since then Udayan Care has delivered programs at national and international level, with a focus on family strengthening and care reform.

Under Kiran’s leadership, Udayan Care now operates in 36 cities across 15 states in India and has international chapters in the USA and Germany.

Kiran developed the LIFE (Living In Family Environment) model for group homes, initiated aftercare programs, and launched the Udayan Shalini Fellowship, which has supported over 16,000 girls in higher education. Kiran also established 24 IT and Vocational Training Centers, training over 30,000 youth.

Kiran has pioneered several initiatives including BICON, Biennial International Conference on Alternative Care for Children in Asia, (BICONs), Asia’s largest platform for care reform; an international journal, ICB, Institutionalised Children Explorations and Beyond, and related initiatives.

Kiran led India’s first care leavers study, resulting in new programs and the formation of the country’s first care leavers’ network, as well as a global network of care leavers.

Kiran is a recipient of many prestigious awards, including the National Award for Child Welfare – India’s highest commendation for a non-profit child welfare organisation, and has contributed to several research papers in national and international journals.

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Transcript:

Kiran: 0:20

Then you can do individual care for each and every child. So this is the kind of stability we are able to bring in. Children know that the others may come and go, but my mentors would remain and we’ve been able to facilitate care leavers networks as a global care practice. Aftercare does not stop. Even when they become an ARG, they leave after care, they become Udian Care alumni.

Colby: 0:51

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me today for this episode is a highly respected figure in child and family welfare in India and beyond. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the land that I’m meeting on, the Kaurna people of the Adelaide Plains, and acknowledge the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest today is Dr Kiran Modi. Kiran has a PhD in American literature from the Indian Institute of Technology, Delhi.

Colby: 1:40

In 1994, Kiran founded Udayan Care, a non-profit organisation. Since then, Udayan Care has delivered programs at national and international level, with a focus on family strengthening and care reform. Under Kiran’s leadership, Udayan Care now operates in 36 cities across 15 states in India and has international chapters in the United States of America and Germany. Kiran developed the Life Living in Family Environment model for group homes, initiated aftercare programs and launched the Udayan Shalini Fellowship, which has supported over 16,000 girls in higher education. Kiran also established 24 IT and vocational training centres, training over 30,000 youth.

Colby: 2:39

Kiran has pioneered several initiatives, including BICON, the Biennial International Conference on Alternative Care for Children in Asia, BICON, Asia’s largest platform for care reform, and an international journal Institutionalized Children’s Explorations and Beyond. Kiran led India’s first care leavers study, resulting in new programs and the formation of the country’s first care leavers network, as well as a global network of care leavers. Kiran is a recipient of many prestigious awards, including the National Award for Children for Child Welfare India’s highest commendation for a non-profit child welfare organisation and has contributed to several research papers in national and international journals. Welcome Kiran.

Kiran: 3:38

It’s such an opportunity. Thank you, piers, for giving me this opportunity. I don’t know whether I should call you Colby or.

Colby: 3:45

Yeah, colby’s good, colby’s fine. And I just like we just also should acknowledge Lena, who is also joining us on this podcast, and she will be helping you with some slides that you wish to show during the podcast. And Lena is your Director of Advocacy, research and Training there at Udayan Care. Thank, you.

Colby: 4:09

Thank you. Yeah, so I feel very privileged to have you on, kieran, and it’s also nice to have someone on who’s in a relatively similar time zone for me. So it’s mid-afternoon for me and mid-morning I think for you, mid to late morning. Yes, yes, and I just tell you that somewhat embarrassingly when we were first communicating and you were putting IMT, I was reading that as international median time. I thought I thought it meant Greenwich Meridian time, not Indian. So that was my bad. We say that was my bad here. So, anyway, glad that we got it sorted out after a while. So, kieran, can I first ask you to perhaps just tell us about Udayan care and in particular, perhaps mention what the word Udayan means and how does the definition of Udayan relate to the work?

Kiran: 5:14

It’s a lovely question, very near to my heart. Udayan is a Sanskrit word. It means eternal sunrise or a new beginning At Udayan Kaya. This is the essence that guides everything that we do. We strive to bring light into the lives of children, youth and women who have experienced deep vulnerabilities.

Kiran: 5:37

We were founded in 1994 and we had three major verticals and I would just like to tell you family strengthening. Actually it anchors all our programs in all these verticals we are looking at how do you strengthen the families so that children do not remain vulnerable, they don’t get separated from the families. So, first silo, as you can see, child protection and alternative care, under which we have many programs. But you mentioned also the group home model, which is called GAR. Gar means you know children’s homes. Then there is aftercare. There are several programs for care leavers. In the second vertical, which is education, skilling and employability, you’ve already introduced this to the audience, but I would just like to reiterate Shalini Fellowship Program and the Information Technology and Vocational Training Program. They are looking at vulnerable girls from the communities, youth and empowering them as per their capability higher education, vocational training and finally getting into employment. The third silo, which is very, very near to my heart because I’m also realizing again and again just service delivery will not make systemic change. How do you bring about that systemic change? That’s why we started this vertical, and I’m so glad that Lina is here with me. She’s heading this department.

Kiran: 7:08

Art means advocacy, research and training, so we’ve been doing a lot of consultations and seminars. You’ve already mentioned biennial conferences and I’m so happy to say that in October of this year 2025, we will be having an international conference. This will be the sixth one. In Malaysia.

Kiran: 7:30

We take out an academic journal you have already mentioned, and I always like to say that it’s a niche journal, you know, because it’s not about social work, it’s not about child rights, it’s actually about children who are without parental care. It’s actually about children who are without parental care. How do you strengthen the communities so that every child gets a family-like environment to grow up in? Then we’ve been conducting a lot of research studies. Almost 100 research papers have been published in different journals, including our own, and trainings, which is again very, very important, because we are working with several governments in India where we are training the child protection functionaries into delivering their work even better and learning from them as well. So it’s not only we are training, we are also learning, and I would just like to say that you know our children without parental care. When they get all these opportunities, you know the underserved children and youth they can really go places that’s lovely.

Colby: 8:34

Yeah, it’s such a an awesome endeavor, or endeavors, array of endeavors, that you’re doing for vulnerable children and young people, and I’m very pleased to be able to hear about it today. And you said something in there that is interesting to me, and I think it’s important to acknowledge that, just when you said just providing a good service or service provision alone doesn’t necessarily bring about systemic change. We do need to be doing research and advocacy around the work that we do, and I was introduced to an interesting term by a recent guest, which was pracademic, by which she meant, yeah, being both a practitioner and a researcher, and connecting.

Colby: 9:37

And her name is Lisa Etherson. She talked about shame containment theory, but it was new to me and I think I think she was making the point that not only is it necessary, as you say to, to do something more than just provide, do service provision. We are the best people to do research in this sector, the service providers, yes.

Kiran: 10:04

The practitioner’s experience has to inform policy and research.

Colby: 10:10

Yes, yeah. So what led you into this? I noticed you have a PhD in American literature, but you’ve kind of gone down the child and family welfare path. What led you into this work, kieran?

Kiran: 10:27

So actually, you know that life experiences as a child. I was only 80 years old and I just can’t forget. I was on a very, very busy road full of people with my parents and suddenly I found myself lost and I cried my heart out and finally the police took me to the police station where my parents came after some time looking for me everywhere. They were looking so worried and I was so relieved to find them. This thought remained with me just a few seconds of parental separation, you know. It formed my childhood, it informed my childhood, it continued with me in my youth, you know. So I think it was a very powerful experience which really, you know, made me understand what do children without parental care go through? And then, a quirk of a fate, I had personal tragedy and from the world of literature, suddenly I was thrown into the world of reality and I realized I need to do something, and especially when I found that my son was doing so much with his meager income in America, I really need to take that work forward and I started thinking of setting up an organization which can serve the underserved here.

Kiran: 11:55

In the initial one year it really took me. I went around to all kinds of causes, at least 150 organizations I visited. In one of my visits to an orphanage there was a child who just took, took hold of me and said please take me home. That remained with me. That remained with me and my childhood trauma of that parental separation came back to me and I said here is something. And that’s where in India, the model of children’s homes were always. You know, even the juvenile justice act was talking about 100 children’s homes, so largely children were very big homes and they were little away from society. Based on all that and my personal belief in that the family model has to be there, we set up our life. Udayan Khars means living in family environment. That was my first venture into the development sector.

Colby: 12:59

Yeah, lovely and, I think, such a stark portrayal of an experience for you of what it feels like to be separated from family, and that extends even to children and young people whose families are struggling with their care, yeah, and or are very dysfunctional. The children still feel keenly that separation, yeah. So you visited more than 100 organisations I think you said more than 150 organisations in that year before you went down this particular path and you started out in 1994. And how easy or difficult was it to establish Udayan Care and the work that it did?

Kiran: 14:02

I would say it wasn’t really difficult in the beginning. You know, all you need is some kindred soul who speak to you, who understand where you come from, and just find those kind of people who will support you. So once you’ve been built that kind of a support system and the legal legalities of setting up an organization is done and also your cause is very clear, then you know it’s not such a big challenge. But of course, limited infrastructure, low awareness in India about child rights and especially low awareness about small homes where children could live like a family. So there was a lot of skepticism and the government was running such large homes. To get a license for a 12 children home was also quite difficult, you know. So I really had to fight it out. But you know, as they say, one right person really brings about a change. There was this officer in one of the women and child development department. She understood where I was coming from. I said how would you understand a child’s trauma or the need if there are hundreds of them are together? If there are smaller numbers, then you can do individual care for each and every child and the adequate resources could be provided. So she understood my point and they allowed me the first license. Then, of course, more licenses came and we set up 17 homes at one point of time.

Kiran: 15:37

Resource mobilization, as you know, it’s always a constant challenge for any organization, but I think we were really blessed we have been able to find actually, you know, I always say the man upstairs, god, he’s there to help us, so I don’t have to worry about resource mobilization, he takes care. The biggest challenge was how do you find the workforce who is qualified, who is trauma-informed and who are interested in learning and sticking on with you? Children they have suffered unstable families uh, you know broken relationships and then they come here in a children’s home. They want, you know, that kind of a stability.

Kiran: 16:20

But the reality of the world, at least in India, is that it’s very difficult to retain people because you know it’s becoming like how any profession you know earlier it used to be different. It wasn’t really social work was really looked at only as a profession, mostly people with large hearts. They were coming here so. But the things have started changing. So it becomes very difficult to get qualified and trauma-informed workforce. Also to develop partnerships both at the local and international level with policy makers to your next-door neighbor. How do you develop these kind of partnerships with different NGOs, with different funding agencies? So these collaborations were again difficult, but it wasn’t very difficult we were able to do. I think the key is you have to persist, there has to be a transparency in your work and, of course, an unwavering belief in your mission which can take you forward.

Colby: 17:21

Yeah, yeah, lovely. Something that you said in there that resonated with me quite a lot was um, uh, I, I strongly believe that when we just focus on doing a good job, that the, you know that, the, the other things that are necessary, the people, the, the, the financial arrangements, they tend to fall into place and and at least that’s what I found, and it sounds like that’s what you found as well Absolutely.

Kiran: 17:51

And also another challenge which I would like to put it across is the ecosystem which is changing. You know the legal legalities, the legal provisions, whether it is for foreign donation, whether it is for you know, different kinds of paperwork it’s becoming. You know so much of paperwork in India also, which I realized when I visited some organizations abroad that the social workers end up doing a lot of paperwork and we never used to have so much, but now it is increasingly, you know, becoming more and more so it becomes like a tick box for many things, so, which is a little bit painful, but we are trying to deal with it.

Colby: 18:31

Yeah, yeah, I don’t think you’re on your own there.

Colby: 18:35

I think that there, as you say, you saw that in many of the organisations that you visited and even here in Australia, in the jurisdictions I’m familiar with, I think the paperwork has long been a bone of contention amongst workers who really just want to help children and and families.

Colby: 18:58

Yeah, yeah, you know, kieran, one of the things that really intrigued me about your organization and and your bio when I read it was the care leaver study that you did. Care leavers are very near and dear to my heart. I have primarily worked long term as a psychotherapist in the child protection space and out of home care space and I’ve kept in touch with or at least they’ve kept in touch with me a great many of the care leavers that I knew when they were younger people and in care, and I’ve always been really concerned, I guess, about the lack of support for a great many of our care leavers and the struggles that they have post-care. So I’m really interested to hear a bit more about your care leaver study and how that was then translated into better support for care leavers.

Kiran: 20:10

Yes, since you know, as we’ve been talking about, both of us agree that you know practice should inform your research. And you know, as we’ve been talking about, both of us agree that you know practice should inform your research and you know your advocacy. So, after running these homes for so many years and their children were growing up, 18, and then they were given aftercare, so they were supported fully, and we realized that many organizations are not able to do that kind of work, even though the government mandate was there to support youth, you know, as they are growing up at 18. You can’t expect them to be on their own at the age of 18. But it wasn’t happening in a very big manner. So we decided to conduct a study and we were lucky enough to get partnerships from UNICEF and Tata Trust. I did to conduct a study and we were lucky enough to get partnerships from UNICEF and Tata Trust. So this study was conducted in five states of India where we took up 500 youth and first of all, it was so difficult to trace children who have gone out of those institutions, if they are not being supported, so it was very, very difficult to find them. But when we developed our questionnaire was, again, you know, a very big process of you know to and fro, getting participation from the care leavers also. Finally, we finalized our tools and then we started doing studies and some of the the gaps which came out.

Kiran: 21:30

I would like to just tell you and the the youth that they were telling us. We realized where are the gaps? Gaps are in identity and legal awareness. So they don’t understand who am I as a caregiver? Am I a caregiver or am I a human being? You know, who should we support? What is my legal awareness level? Most of the caregivers did not even know that they are entitled to aftercare support Housing. Most of them did not know after 18 where to go because in India we don’t have any special system other than some aftercare hostels set up by government or NGOs like us. So there was a big problem about housing. If they would like to take an apartment, it wasn’t easy for them to get the paperwork done.

Kiran: 22:18

Independent living skills what we realized? Children who were growing up here in institutions or in foster care. Everything was done for them, so they were not learning the independent living skills. So we felt that this is a big gap. Then another gap that came out was social support and interpersonal skills. When you are in a children’s home, largely you are meeting children of your own kind. When you go to school, it’s only for a short while. Then again you come back to the routine of the home. You don’t get an opportunity to go out and meet society at large. So they become, you know, their interpersonal skills they do. They are not able to develop.

Kiran: 22:57

We also realize children who suffered so much trauma and abuse when they were separated from the family. Sometimes family itself was the perpetrator and so many times after, you know, leaving the family, they land up on streets there again more. Uh, you know trauma is perpetrated on them. How do they have emotional well-being? Are the, the care homes able to address their emotional well-being? Give them support, trauma-informed care so that they are able to. When nobody can really overcome trauma, this is what I believe.

Kiran: 23:33

At best a scab is formed and at the littlest of the provocation the scab is gone and the blood starts oozing. But still, to even to form that scab and even to inform the children how you can deal with your issues, the coping mechanisms, the resilience, how much is being done? We found there was a big gap. Physical health wasn’t so bad 78 percent children, but they did not have any insurance. So without insurance it’s so difficult to go for any kind of a proper care, education and vocational skills was taking a real, you know, back step. Because the children, they, their education gets disrupted when they leave the family and sometimes, from institution to institution, from one foster family to another, the education system is such that, you know, dropout rates increase and it becomes very difficult for them to cope up and if you don’t have the required education or vocational training, it’s absolutely impossible to gain financial independence and to develop a career. So these are some of the things that we develop and we call it a sphere of aftercare. So we feel every young person coming out of a childcare home or from a foster care, they should be getting support on these eight domains because these are, as you can see, these are interconnected. Nothing is standing on its own. You give housing, you don’t give others. It doesn’t make sense. So it all has to come in a package so that the youth, they are able to sustain themselves and go to the next level in their lives.

Kiran: 25:11

So you also asked me how did it support the larger system? So these recommendations which came out where we? Three things I would just like to point out, although there are many things, but we also have lack of time. So, uh, we were talking in india. For every child in an institution there has to be an icp individual care plan, but at it has no connection with your care plan, which was made for you. It has no future because there is no aftercare plan made. So we very strongly recommended that there should be an aftercare plan for every youth who is coming out after 18. So it happened in 2023, mission Vatsalya, which is a come and run scheme. There they are introducing IAP, which was a very big, you know, satisfaction for us.

Kiran: 26:03

In our recommendation we said there has to be an increased investment on aftercare. They were giving only 2000 rupees per youth and 2000 rupees is so measly, so measly and nobody can survive on that. So we requested you make it more so, from 19 pounds now to 38 pounds per month, which is still quite measly, but still because there are homes which are being provided so they are able to maintain. We also said there has to be a lot of linkages and convergence between educational institutions, between skilling ministries, between all these ministries must come together and more such with this convergence. Different government departments should be addressing the issues of the aftercare, youth and again, the mission Matsilya talks about it.

Kiran: 27:02

We also said how do you strengthen the voices of care leavers? Before that there was no care leavers sorry network. So we, I mean, I always take very, I feel very happy that we were the instrument by which many care leavers came together and they set up platforms for peer networking and mentoring and supporting each other. We also talked about that. There should be proper aftercare guidelines. You know, of course, in the law it is mentioned, but without a proper guideline, how do you know anybody function? So I’m so glad that now state level guidelines are there in many states as many as 13 states and others are also developing their own guidelines. So actually care, after care and care leavers is becoming a word which people have started understanding and recognizing and recognizing we also did at our level many models we developed to support caregivers. So this evidence that we created helped us in incubating programs because, again, as I’ve been saying, practice informs research and research should inform practice, because if you don’t bring back those learnings, there is no point. So we started our aftercare outreach program in 2020.

Kiran: 28:18

And here in six states of India, we are taking care leavers and supporting them for their next level on those eight domains that I showed you. In the sphere of aftercare, then we have started the care leavers networks, which I’ve already told you. After care, then we have started the care leavers networks which I’ve already told you. And now the care leavers are themselves, you know, putting it forward. In many states, care leavers themselves have set up such you know networks. Many states, ngos are also coming forward. Even UNICEF has been a very big driver to bring care leavers networks and we started a fellowship which is a very, very beautiful fellowship. It is called lift learning in fellowship. Together. Here, the youth they have to submit a proposal by which they are going to going to support other care experienced youth. So every project is different. Somebody is taking up developing life skill programs. Somebody is developing a research program. Somebody is developing podcasts of care leavers so that their voices can be heard. So beautiful you know projects they come up with state governments, especially on FBAC, family-based alternative care programming, which includes aftercare. So these are some of the states Bihar, madhya Pradesh, telangana and Jharkhand.

Kiran: 29:42

We have been generating a lot of evidence through publications, researching and publishing it. As I told you earlier about our 2018-19 study beyond know, the one which I talked about, but there after that, there have been a lot of researches which we have been publishing in different journals. So, in a way, care leavers you know, we started very, very locally, but we were very lucky that we had other partners joining in, international partners, and we have been able to facilitate care leavers networks as a global care practice. So some of australian care leavers are also part of it. We also realized that you know families need to be supported. If the families are supported, if the children are integrated with the families, why would they leave the families? So we started, you know, programs which is called fit families. It is working in three different localities of Delhi and where we are working with families so that the children who have been sent back from institutions can get properly integrated and how do you prevent further separation. So these are some of the programs which actually emanated from the research study.

Kiran: 30:58

We have already talked about this particular journal and this journal is doing very well and we also do a global monthly news wrap-up. So, if you see, 25 plus research studies have been conducted, 93 plus research papers and articles have been published and global monthly news wrap-up. I’m really proud that Sage Publishers. They are our partners. They are world-famous publishers. They are our partners for this journal In advocacy. I’ve already talked about you. You also mentioned BICONS, and first Care Leavers Convention was done. It was an international Care Leaversavers convention was done. It was an international care leavers convention. After that it was followed by the second one. So actually our practices can improve if there is advocacy, evidence generation and research all feeding into one. So this slide, you know, actually represents that.

Colby: 31:51

That Kieran, I’m just sitting here gobsmacked, we say, or in awe it is remarkable, truly remarkable, what you’ve achieved. I come from a sector where a jurisdiction sorry where sector organisations and sector supports are very fragmented. And seeing what you’re doing in Udayan care, you know, in terms of providing a therapeutic family environment for children and young people who are separated from their parents or can’t reside with their parents for whatever reason, through to support post-care, integrated with education we know everywhere that education is one of the absolute keys to rise out of poverty but also for our children and young people to have normal lives post-care. So it’s remarkable what Udayan Care and you have achieved.

Colby: 33:11

And another thing that you said very early on that, uh, I want to just mention um because I I agree with it very much where you said, um, we children don’t get over trauma. At best there’s a, there’s it scabs over and and, depending, and if and I think, if I heard you’re right, you were saying um, you know, depending on what happens after and particularly after care, the scab can be picked away or otherwise. And I use the term enduring sensitivities. I think we’re all impacted in some way, or at least shaped, by our childhood experiences and um, I hear a lot about trauma recovery, trauma repaired, you know, um as if, as if we can achieve an outcome where it is as if the trauma did not occur and the reality is that that’s a false yeah, it’s a false quest.

Colby: 34:16

We’ll never. We’ll never get there and and I think saying it is really important because it takes the pressure off everyone yeah, we, we don’t, we know what will help. The what will help will be, uh, connection to that was the other thing I didn’t mention. That I loved about your presentation restoring connection and strengthening connection to family. The most healing relationships, in my view, are those family relationships, absolutely, yeah, and so, yeah, I’m just blown away. It’s just remarkable to see what you are doing there from an integrated service provision point of view.

Kiran: 35:01

Thank you. Thank you, I would just like to, you know, add here yes, in the last three years, eight of my youth who came out of our children’s homes, they all studied in the UK and on complete scholarships they did their masters, you know, I mean. So it’s not that that trauma was erased, trauma remains. I always like to say, trauma lodges in your heart. You know it’s not easy to, and every given situation it does come out on the fore. But the issue is what kind of resilience skills, what kind of coping mechanisms you’ve been trained so that you can, at least at that time you are able to overcome that sorrow, that pain, that self-pity. So I think that’s very important and I think resilience training takes a lot of our, you know, focus.

Colby: 36:00

The other thing that I think is particularly close to my heart because I’ve also developed therapeutic models, but the life program, the living in a family environment model that you talked about. I’m just wondering if you might share a little bit more about its kind of key elements, and I’m particularly interested in any challenges you had in rolling it out or delivering it and how they were overcome.

Kiran: 36:33

So actually, you know, as I told you in the beginning also, that large homes were the reality. So when we started, you know residential group homes which are called sunshine homes, udayan, as I told you, sunshine. So these are sunshine homes, you know, so that they can dispel darkness from their lives. So we developed a strategy which is called LIFE Living in Family Environment. First of all I did is called life living in family environment. First of all, I did not like that system where every eight hours new people are coming in, the next batch of people are coming in. There is no continuity there. So we developed a system by which the carer team the carer team, it was like permanent Voluntary mentor parents, like I’m also a mother to. You know so many of them. So these are all volunteers who commit themselves for life. So that means as long as I am alive, as long as this home runs, my services are for the children, but since we have our own families, we are not able to stay with the children. But we are there for them. So we are meeting them twice or thrice a week and whenever they need us we are available on telephone. We actually become a window to the world for them. So these are voluntary mentor parents. Then, other than that, there are supervisors, in-house caregivers, psychologists, health specialists, social workers and volunteers, and at the office level there are managers who are managing the whole thing. So at this moment there are 11 Udayangars. There used to be 17,. We have reduced the numbers. I will talk about that later.

Kiran: 38:08

Let me first finish this particular part. What is our model? So the model is to develop a beautiful synergy between volunteers who want to give and volunteers who are committing for life it’s not that I can come in today and tomorrow I can go and the professional workforce. Then you know community ownership. We thought it was so important that the children should be in a community and they should be available to the neighborhood. So there is a community park where they are playing with others and they are mingling with others. They are going to the neighborhood shop to buy something. So it becomes like a normal childhood and community ownership was so important. Communities they start owning them For them. These become their children. They go to middle class neighborhood schools and there is a lot of social integration and this gives them a very good, realistic world view so that when they grow up suddenly they don’t have to face this monster called society, you know, because they are carrying some very bad image from their childhood. So we want them to get adjusted.

Kiran: 39:20

Then. Holistic upbringing here, through a participatory approach, they are provided quality education and all those eight domains which I showed you are for their all-round development. We are working on that. There is a safe and non-discriminatory environment. There is vocational training, education, life skills exposure, exposure to the market, secure and stable attachments. I will be talking about this attachment theory of John Bowlby. He was my biggest influence, you know, when I started these homes, the children who have disrupted attachments. And how do we make their insecurity and turn them into secure attachments? How do we train them into this? That’s why we brought in the voluntary mentor, parents and the social workers and everyone. All of us are very consciously working on developing stable attachments in them.

Kiran: 40:09

As I said earlier, individual care plans are made where each child we discuss with the child and the full team what should be the plans for going forward, and these are the therapist and then the mental health. You know, therapeutic interventions are tailored to each child’s need. So certain things we are able to address in a group system, group workshop, certain things they need individual attention and we are constantly researching on what we are doing. We have developed our own tool which is called qa ncc. Already 10 years, data we’ve been able to collect and three research papers have been published where children tell us what is going right for them and what is not going right for them. And just to maintain complete, you know, transparency. None of our staff conduct these. We are getting, you know, master students from social work. They come in every year and they conduct these tests so that, you know, children are able to voice whatever they want to say. So trauma-informed care approach is very, very strong and we do continuous training of our staff. The staff is, you know, quite fast rotating, so we try to retain the staff. We try to, you know, train the staff into trauma-informed care and our ultimate aim is that the environment of the home should be trusting. The child should be able to trust us, should be enabling and stimulating so that they are able to become productive citizens of tomorrow.

Kiran: 41:43

By giving aftercare support, aftercare support does not stop. Even when they leave aftercare they become Udhiyan Care alumni and we continue to handle. I’m very happy to say more than 2000 children have come out of our homes and we’ve got at least 100 children who are married without our support. Wherever they needed our support, we were there to give them away in marriage. And we have got more than 70 grandchildren in the family. And I must say about the mentor parents, we are 29 mentor parents who are looking after these children like our own and long term. You know Dolly Anand, I mean she really brings me so much joy. Now she’s 84. She joined me when she was 60. Even at the age of right age of 84, she goes to the children’s home, talks to them, makes them see the sense and discusses things with them. So this is the kind of stability we are able to bring in children, to know that others may come and go but my mentors would remain. So that’s a very big feeling of stability and security for the children. So this is our therapeutic model.

Colby: 42:59

It’s remarkable. I was just, I was kind of blown away at the voluntary mentor parents and what a remarkable thing to do to provide. Because you’re right, in any jurisdictions there is always mobility of professionals. But to have that stability of connection through those voluntary mentor parents and I guess they get a You’re one you were saying I guess you get so much joy out of that as well.

Kiran: 43:39

Oh, my God, You’ve said the same words with each and every mentor. Parent says you know, because there is no monetary outcome for them, it’s only sheer giving. So whenever you ask them, you do so much, what do you gain return? They said what can we give them? The amount they give us back, their love, their trust, you know just to? I mean Lina here. She has started working so much with the aftercare youth and all of them have started calling her mama, mama and they go and land up at her house. You know, because they know here is this mama will be available to me. So I think this kind of a feeling is so important for children to have that secure base where they can turn to.

Colby: 44:25

And I think it is. Yeah, absolutely Sorry, I was still thinking about the. You know, it just gives your life so much meaning to be giving to vulnerable young people who otherwise wouldn’t have these, wouldn’t necessarily have these stable and lasting connections that are so important for their growth and development. Absolutely, I could do a whole podcast with you just talking about the voluntary mentor parents, I think, and their relationships with the children. But sadly, we need to move on a little bit, and my last question to you, before I give you the opportunity to ask me a question, if you like, but my last question to you, is what advice would you give to an organisation that is trying to implement a model of care?

Kiran: 45:34

So these are some of our ideas that we’ve been using. You know, how do you integrate children in institutions, back into families and prevent the separation? So unless you keep that mental health perspective on the top of your priority, you will never be able to do the justice. It has to be a strength-based framework. So what we do is trauma-informed care and my advice to everyone is you have to bring in into your system of working and training the staff, letting the children know you have suffered trauma. There is no problem in that. We can still, you know, move on and tenets of Boolvi’s attachment theory. How do you develop secure adult interpersonal relationships? This is why, as I told you, mentor parents. I know it’s a very difficult system and it’s not easy to find this kind of a lifetime committed people. But I always say if we could get them, I’m sure out there hundreds and hundreds of them. You just need to be on the lookout. You need to provide opportunities. People would be coming, they would be willing to get trained and they are experienced parents themselves. So parenting experiences plus attachment tenets, they will be able to apply to the children. We also believe a lot on Erickson’s psychosocial theory of development, the eight stages. So we keep on training our staff onto these stages. Unless you understand where the crisis is and you are able to resolve it and go to the next stage, otherwise you will remain there. So it’s very important for all the organizations who are working with children at least in my mind to have this kind of a developmental approach, and we have placed our children right in the midst of the community. So when I found Yuri Bronfenbrenner’s ecological systems approach theory, I was blown away because this is exactly what we were doing, without you know naming as microsystem, mesosystem, exosystem, macrosystem or chronosystem. But we were doing everything, whether it is, you know, at the community level, whether it is at the school level, whether it is at the state level. We were trying to bring children and people, community, together. So I think these are very, very important, this community approach.

Kiran: 48:00

When we go to the community, what we found? Most of the community members. They feel so hopeless because they feel I’m not able to look after my child, so take away my child. How do you convince them that you have enough strength in you and you can look after your children? So I think you know even something as simple as genogram. You know you make them remember who are the people around you who could be. You know, your partners in bringing up your children. What are the assets available in your community, in your area, on which you can impinge upon? I think for any organization, it’s very, very important to keep these in mind. Then, as I’ve been saying again and again throughout that building resilience, improving coping skills, emotion and social well-being make them into a social person. Don’t let them be a loner in a children’s home or even in a community when they are not able to come out. You have to make such systems by which the child is able to cope and become a social being. We have to address behavior modification children who have suffered trauma.

Kiran: 49:07

They need, you know, behavior modification. So we need to develop a proper you know plan for each child. How do you ensure a productive future? And everything should be done in a case management approach and a higher purpose in life. So we haven’t mentioned in our eight domains the spiritual aspect, but I think it’s so important to have a higher purpose in life and that the moment you know anybody who has suffered, they start feeling a higher purpose in their lives. Their hope and faith goes up, and that’s what we are here for and that’s what all the organisation should be aiming for. This is my firm belief.

Colby: 49:50

Yeah, it reminds me a little bit of what I was saying about the house mentor parents as well. When our life has meaning, we thrive. And that was very much the message of Viktor Frankl, the author of Logotherapy and Survivor of Auschwitz and other concentration camps during the Second World War. So yeah, and again another theoretical orientation very close to my heart. That’s wonderful. It’s wonderful to hear that you can instil in our children and young people the children and young people that you serve in your country. I mean, they’re collectively ours. It is one human race, isn’t it?

Kiran: 50:46

I must make a caveat. It’s not possible to have 100% result and we must not get upset or start feeling guilty that I’ve not been able to serve this child. Because you are trying your level best and you are making an individual, specific plan. Still plans fail. So you have to take your successes and your failures in your stride. It’s the trauma is so complex and the kind of trauma they have faced we can’t even imagine. You know, we have not suffered. They have suffered, so they have their own reasons. So we have to keep that in mind and accordingly deal with them and deal with our own frustrations and sense of failure. It’s very, very important that we take self care, otherwise we will never be able to do justice to the children.

Colby: 51:36

Yeah, I think it’s really important that you mentioned that, that it is a tough area to work in and that what you said links in with a couple of my previous podcasts too one with Dr Nicola O’Sullivan talking about supervision and the importance of reflective supervision and acknowledgement that acknowledges the impact of the work on us. The other thing that came to mind was graham carriage’s podcast. Um. That was, I think uh, at this by this day, the the most recent past podcast that I released and he told the story of a young person who he worked with at the cotswold community in the UK in the late 1970s and who who recontacted him or contacted him via LinkedIn only a few years ago, but some 40 years later, for more than 40 years later, and in telling that story, graham did mention that the young person.

Colby: 52:38

You know that there were challenges and it wasn’t the best outcome that you would want to draw everyone’s attention to in terms of his early progress in life, but then he found his way and Graham tells a wonderful story about that young person’s achievements in their adult life and I think what that see a lot of people say to me. You know they worry about whether what they’re doing is enough for these young people. And I’m always put in mind of the one good adult research, the one, the one good adult literature, which which says, and I’m paraphrasing here but as long as a young person, when they’re growing up, can identify one person who, yeah, who is there for them, who understands them, who they can turn to for support, then that will make, yeah, they’re much more likely to have a normal life. And I say normal life because again, I’m tying this in another recent guest, adela Holmes talked about aspirations for our young people should be a normal life, just a normal life.

Colby: 54:06

Just a normal life, yeah, yeah, lovely, Kieran, I always give everyone a. I’m not sure about your time, but I always give everyone a chance now to ask me a question before we go. Did you have a question you’d like to ask me?Kiran: 

54:23

Actually, can I ask you to?

Colby: 54:25

yes, why?

Kiran: 54:26

not. So you’ve been doing such beautiful podcasts two or three of them I’ve been able to hear, and I gained so much from them. I want to understand from you what is one surprising or transformative insight you would like to quote. After meeting so many people who are practitioners in this field you are speaking to people from around the world one surprising and transformative insight which you were not exposed to earlier? This is my first question and the second question in the AI world, you know, how do we manage, you know the learnings that we are making and how do we maintain children’s confidentiality and safeguarding concerns? These two questions I have for you.

Colby: 55:19

Well, I’ll ask. I always pride myself on being able to answer questions without notice. The second one on AI. I have to say I don’t know with that one. I think the technology, the AI field is just developing very quickly. Field is just developing very quickly and if you don’t, if you and if you don’t kind of stick with it, it, it, you know, it leaves you behind very, very quickly. And I had kath nibs on. Katherine nibs on uh, I think was podcast episode four, um, she’s a international um expert in online harm for children and and she reflects on just how difficult it is seemingly, or at least how um, how far behind adults are in having a full appreciation of the online world and where children and young people are at online. So, um, if you haven’t already have a, have a listen to her podcast and and and perhaps um follow up.

Colby: 56:31

I’ve seen your youtube I okay, yes, um, so sorry. Unfortunately, all I could say is I don’t. I don’t really know the answer to that. What I do know is that we can’t we, we probably we need to educate our kids, we can’t our young people about what’s out there. We can’t restrict it, because children who come from deprivation, apart from it being totally unfair, they respond very badly to further attempts to restrict. And also, being overprotective and restrictive in that way will mean that they will feel different to their peers. In terms of what I, there’s been quite a number of insights. The things that have really stood out for me have been the importance well, I came into doing this very much of a mind that you need to have time.

Colby: 57:41

You need to take time to think about what you’re doing if you don’t take time to think about what you’re doing, then you become your work, becomes very heartless and procedural.

Colby: 57:57

And with regard to the heartless point, I think one of the things that I’ve been talking about with a number of guests has been the importance of acknowledging the impact of the work on us and being aware of our own capacity to perhaps not provide the best level of care because it’s uncomfortable for us because of some aspect that it brings up for us.

Colby: 58:32

So I think that, addition to what I was already coming in with about thinking about care, I think thinking about the work we do, thinking about the impact of the work we do and where our blind spots are. Nicola O’Sullivan talked beautifully about this in podcast number three, but you know it can sometimes feel isolating working in this space. It’s very nuanced, it’s very specialist and you can’t just talk to anyone about the work that you do and for them to fully understand and get where you’re coming from, what your experience is, so what the thing that the overwhelming experience that I take out of this is I’m surprised that so many people want to speak to me for a start, and it’s just a great experience to talk to people who are like-minded and have a similar experience of the work.

Kiran: 59:47

Great, thank you, thank you. There’s so much of learning here.Colby: 59:50

Yeah, Well, and thank you. Look, it’s just been wonderful to have you on board today, Kieran. Perhaps can you just tell people, our listeners, where is the best place to get to access more information about Udayan Care.

Kiran: 1:00:07

Yeah, so we are headquartered in Delhi and, as you said, we have expanded our banks to almost every part of India, and the website is there, wwwudayankareorg, so people can always find us. They can find me, kiran Moody. I’m on LinkedIn. I’m everywhere, so they can find me. I’m always available.

Colby: 1:00:32

I’ll put those links on the podcast, the audio and the video that’s on YouTube. Look, kiran. Again, thank you very much for appearing. My plan at the moment is to listen back to each of the podcasts that I’m doing in a little while and write down all the questions that I would have liked to have asked you today, but didn’t have time scheduled to do that. So I wonder if you would be happy for me to recontact you at some later date to ask you a few more questions.

Kiran: 1:01:15

Absolutely more than happy Because you know it makes me also reflect and, like you said, you need time to reflect on what you’re doing. I’ll be more than happy, and especially, you know, our transitioning from the institutional care model to the family-based care. Today we didn’t have enough time for that, I would really love to talk about that, thank you.

Colby: 1:01:37

Yeah, absolutely All right. Well, thank you and all the best to you, and I’ll speak to you another time yes, thank you bye.