Breaking the Cycle: How Investing in Children’s Services Changes Lives, with Andrew Isaac

Beyond 18: What Happens When the System Stops Caring?

In a powerful conversation on the Secure Start podcast, Andrew Isaac, Chair of BSN Social Care and the Children’s Services Development Group, unpacks the challenges and opportunities within the UK’s foster care system. With decades of experience in children’s social care, Andrew provides valuable insights into how we approach caring for our most vulnerable young people.

The foster care crisis in the UK has reached alarming proportions. Since 2010, there has been a 30% increase in children entering care in England alone – from approximately 60,000 to over 80,000 children. This dramatic rise has placed immense pressure on an already strained system. As Andrew explains, this substantial increase isn’t just a number; it represents thousands of individual children requiring comprehensive support systems, qualified foster carers, and appropriate therapeutic interventions to help them transition successfully into adulthood.

One of the most compelling points Andrew raises is the critical importance of early intervention. He laments the loss of approximately 30-40% of Sure Start centres during the financial crisis, which provided crucial early support to vulnerable families. This shortsightedness has contributed to the current influx of teenagers entering the care system. The mathematics is simple but often overlooked by policymakers: investing one pound in early intervention yields multiple pounds in savings down the line. As Andrew passionately states, “I would love a politician to say if we spend this now, these are the benefits of the country over 10, 15 years.”

The statistics Andrew shares are sobering. Approximately 23% of the UK prison population has been through the care system. Young people leaving care at 18 are seven times more likely to commit suicide than their peers. According to research by the National Economic Foundation, every pound invested in a looked-after child generates a sixteen-pound return throughout their life cycle. Reducing the number of care-experienced individuals in prison alone would release nearly a billion pounds from the justice system. These figures highlight not just the human cost but the significant economic implications of inadequate care provision.

Perhaps most concerning is what Andrew describes as “the cliff edge at 18.” At this arbitrary age, young people transition overnight from having a single agency responsible for their wellbeing to navigating up to ten different agencies independently. While legislation called “Staying Put” exists to allow young people to remain with foster carers beyond 18, the financial structure makes this unviable for many foster families who depend on the income to pay their mortgages. The result is devastating – young people “sofa hopping” with nowhere permanent to live, falling out of education, and losing contact with support services entirely.

Andrew also addresses the changing landscape of foster carer recruitment. In today’s society, particularly in metropolitan areas with sky-high property values, potential foster carers must weigh financial considerations carefully. Media coverage of allegations against carers, legitimate or otherwise, further complicates recruitment efforts. Despite these challenges, Andrew emphasizes the importance of honest conversations with potential carers – addressing their concerns upfront while also highlighting the profound difference they can make in a child’s life.

Throughout the conversation, Andrew repeatedly returns to a fundamental truth: “Foster care is by far the best setting for most children that need care outside their own families.” The goal isn’t complex – as another expert referenced in the podcast states, “the great aspiration of children in care is an ordinary life.” This seemingly modest ambition represents a profound shift in how we might measure success in the care system. Rather than focusing solely on educational attainment or other measurable outcomes, perhaps the true measure is enabling these young people to lead stable, content lives and break intergenerational cycles of trauma and care.

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About Andrew

Andrew is a highly accomplished leader within heavily regulated healthcare, children’s services and special needs education environments.

Andrew is the Chair of BSN Social care, the parent company of six of the UK’s leading foster care agencies servicing much of England and Wales.

Andrew is also the Chair of the Children’s Services Development Group (CSDG), a coalition of leading independent providers of care and specialist education services, who work closely with policymakers, regulators and local authorities to develop policy solutions that will ensure the best possible outcomes for children and young people with complex needs.

Andrew was previously the marketing and communications manager for the National Fostering Agency, which is when we first interacted with each other.

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Andrew: 0:03

I would love a politician to say if we spend this now, these are the benefits of the country over 10, 15 years. If you reduce the number of looked after children or children who’ve been through the care system in prison, you would release almost a billion pounds worth of cost. The law at the moment in the UK at 18 is a cliff edge for young people. 18 plus are seven times more likely to commit suicide than their peers. So the balance of how you talk to foster carers or potential foster carers when they’re interested is really, really important. If I were talking to somebody that wanted to go into it, I would ask them what they were worried about first. There’s a sort of rule of thumb really. Most people react to something on the third prompt. Foster care is by far the best setting for most children that need care outside their own families. The best place for any child to survive is within mainstream education, but the mainstream education has got to have the right facilities to encourage that young person.

Colby: 1:19

Welcome to the Secure Start podcast. I’m Colby Pearce and joining me for this episode is one of the earliest supporters of my work in the UK to make themselves known to me. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the land that I come to, this meeting on the Kaurna people of the Adelaide Plains and the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Andrew Isaac. My guest this episode is Andrew Isaac.

Colby: 2:10

Andrew is a highly accomplished leader within heavily regulated healthcare, children’s services and special needs education environments. Andrew is the chair of BSN Social Care, the parent company of six of the UK’s leading foster care agencies serving much of England and Wales. Andrew is also the chair of the Children’s Services Development Group, a coalition of leading independent providers of care and specialist education services who work closely with policy makers, regulators and local authorities to develop policy solutions that will ensure the best possible outcomes for children and young people with complex needs. Andrew was previously the Marketing and Communications Manager for the National Fostering Agency, which is when we first interacted with each other. I was under the impression that Andrew had since retired some time ago, but, as we’ll hear, that does not appear to be the case. Welcome, Andrew.

Andrew: 3:17

Thank you, Hi Colby.

Colby: 3:19

You sent me a bio and it was quite extensive and impressive and you asked me not to include all of that in my introduction. But was there anything that I missed there or any comment you want to make about the retirement scenario?

Andrew: 3:38

Well, I never really ended up retiring, so it was more about a point of what you know and, uh, you know the experience that you’ve had and you can benefit other people, so you just keep going, which I’m sure you will do so yourself yeah, well, uh, maybe, um, who knows, maybe I’ll be.

Colby: 4:01

I’ll still be doing podcasts, um, when I, when I give up uh, consulting, I I think you podcasts when I give up consulting.

]Andrew: 4:06

I think you will when you give up being active. I think you won’t, because you’ll still be doing it. I’ll almost wager a lunch on that with you. Aye, aye.

Colby: 4:18

Well, yeah, and a lunch, as we were just talking about before we came on, a lunch over in your neck of the woods in the UK would be a very attractive proposition for me, as long as it’s not above 30 degrees, as I’m hearing that you’ve been having lately there in the UK.

Andrew: 4:38

Well, it’s probably good Australian weather actually.

Colby: 4:41

Every time I’ve been to Australia.

Andrew: 4:43

It’s been in your summertime and it’s been wonderful. I’m thinking, oh, oh, I wish we could have that weather over here and uh, and so we have. My wish has come true. Well, it’s the case. We don’t cope with it as well as you do.

Colby: 4:55

I don’t think I don’t know if you’re set up for it like we are, although you do often have double glazed windows in your houses, which we don’t, which is quite uncommon in south in australia. So heat transfer from outside to inside is a is an issue, but we do have air conditioning by and large in our houses. Um and look, I’ll correct you on one thing there is a difference between the hot weather in the uk and the hot weather here, particularly where I am, I’m in the UK, and the hot weather here, particularly where I am. I’m in the middle south part of Australia, in the driest state on the driest continent on earth. The heat is dry and whereas in your neck of the woods it’s humid, and we do have parts of Australia where the heat is humid. But I just don’t like humidity at all, having always been here and in fact funny story whenever I used to go to Ireland for work, I used to take jackets with me and never wore them.

Colby: 5:56

And uh one one day I was with my son. We were out on uh at a lighthouse on Fannad Head in uh County, donegal, so right out on the Atlantic Ocean, out in the west, and it was 10 degrees Celsius at the time and I was feeling warm in a T-shirt and a local Irish lady came up and started seemingly berating me and I couldn’t understand a word she was saying because she was berating me in irish and uh, and then, I think, when I looked perplexed enough, she corrected to um english and uh, yeah, it was just basically so. How can you possibly be standing out here in this force 10 gale in in in a t-shirt? But you know the humidity that you have there is just horrible from from my perspective, growing up in a dry environment well, I suppose, and the differences as well.

Andrew: 6:53

When you walk around here, especially springtime, the, the green color of the trees and the grass is fabulous. I’ve never I’ve traveled all over the world and I’ve never seen it recreated in in the way you get it for those few weeks in the spring, although the autumn is different, because you go to various parts of the usa and you have lovely autumn colors, but the spring green is uh, it lifts your spirits hugely yeah, so I got you on because you have had a long career in management and something of a post-career, but the career has been ongoing in social care and related sectors and I firstly just wanted to ask you, andrew, how you got into management in the social care setting.

Andrew: 7:52

Well, ironically, I used to work for Marriott International and they merged, which is a family company company, and they merged with a company called Sodexo, which is also predominantly a family company, and for some reason I ended up in the healthcare division in the UK for Sodexo, dealing with healthcare provision in the NHS hospitals, which I had no experience at all. But with sales and marketing and communications experience, you suddenly learn what you’ve got to do. So I found it interesting for a number of years. And then my old CEO moved sectors. He moved into the National Fostering Agency in the UK as a new CEO in the UK, as a new CEO, and you know, he and I got on extremely well and effectively.

Andrew: 8:55

I moved with him thinking, ah, what have I done? Well, your skills are transferable and actually it’s probably the best thing I ever did, because when you look at the difference you can make, particularly in children’s social care, it doesn’t matter whether it’s fostering or special needs education, you can use your skills to. Let’s take fostering, for example. Um, there was a very quaint view of quaint, perhaps that’s that’s a little bit unkind an old-fashioned view of foster, foster carers and how they were recruited, and you know what they did.

Andrew: 9:33

Um, and when the market in the uk was deregulated in the late 90s, there was an opportunity for independent fostering agencies to be created yeah um, and as part of that, then people had a choice as to whether they went to work for local governments to foster carer or they went to work for an independent fostering agency, and basically there’s never enough foster carers. I’ve never come across any country in the world where there’s enough foster carers that are doing it in a in a professional manner, and I think this is where we need to drive it forward even more in. Foster carers need to be regarded as being professional. Yeah, so I realized that, uh, part of my job would be how can we recruit foster carers in a more professional way? It also meant using my market marketing experience to to make sure that we we we gained the interest of people wanted to know about it, but once they wanted to know about it, making sure they were fully informed before they made their decisions and then making sure that during there’s a very lengthy assessment process in the uk probably on average takes at least six months, and that’s going through all the appropriate background tracks, blah, blah, blah but also, during that process, making sure they’re trained to deal with all sorts of things. Now, that was 20 odd years ago and it worked extremely well and we we recruited lots of foster carers, and our organization at the time became the largest provider of independent fostering services in the uk, and I thought, gosh, I need to learn more and more and more. So, part of my communication skills, I began getting involved with children’s Services Development Group as a member, and, looking at the legislation that applies to social care is outmoded and outdated because it was written for a time that doesn’t exist anymore.

Andrew: 11:40

If you look, should we say over the last say since around about 2010, there’s been a 30% increase in children in care in England and that’s a phenomenal amount. It’s gone from 60-odd thousand to 80-odd thousand. If then you might say, oh well, yeah, that’s only 30,000 children, but sit and look at what’s behind it. Look at the number of foster carers, look at the number of residential settings and then into your world, look at the number of therapies and and social care support that’s needed to ensure those children that should be at the focus of everything that everybody does that they can transit into adulthood and and develop a life for themselves. That’s pretty level-headed and straightforward. Doesn’t matter about whether they’re yeah, how, whether they go to university or not, but it’s about their life skills and all sorts of things. So you suddenly take that and you suddenly got a huge, huge range of support organizations that need to be there to help a young person on their journey through life, and when you get that in huge numbers, that then starts putting a huge amount of pressure on the infrastructure that’s actually used to support them.

Andrew: 13:07

I’ll I’ll take you back, maybe to the the financial banking crisis. At that particular point, um, lots of funds were taken out to make economies and and all sorts of things and, uh, give you, give you time on sure stocks. I know you know the early years of you. Know I’m as passionate about the early years as as as you are, in the sense that if you can intervene at an early stage with a young family, um, or a child, you can make such a difference in those early years where they don’t need support later on in life.

Andrew: 13:44

Now, probably about 30 or 40 percent of short start centers were lost during that financial period. Now everybody said, oh, that’s, that’s fine. Now, 10, 12, 14 years on, there is an influx of young middle teens people coming into the care system. Now I’m sure with your experience, you know the difference between looking after a 14, 15 year old, six foot two young man than it is a four or five year old. So that doubles the workload that you need to do to help them go through the issues that they’ve got, and often issues that they’ve developed over a long period of time. So, on top of that, you’ve increased the volume of what’s going through. But also, going back to the short start areas at the beginning, you’ve also lost the intellectual property that was around at those times. That isn’t passed down to new people that are coming into the sector. Yeah, so you do have at the moment, people entering the sector for all right reasons and great qualifications, etc.

Andrew: 14:58

What you don’t have is a huge amount of um older people work, older, more mature people that have been in sector a long time to be able to pass their knowledge on, and that’s that’s an area that um I I’m probably disappointed in life in, really, because, um I’m not a social worker and I have met social workers who’ve had who are career social workers and their understanding of how to help a child or a young person is phenomenal.

Andrew: 15:29

It’s almost um an automatic insight that they have with all the different types of uh elements that present themselves with the young person. So I suppose um rattling on a bit here, uh, as I worked through um with, with national fostering agency, I could see, along with my other senior colleagues, the more work, more work that needed to be done, um. And when I left, uh, um, nfa, or my quasi-retirement, so to speak, switching, I was fortunate enough to maintain my children’s services development group role, and, you know, as chair there an independent chair, because my company I actually work for are not members, that is, you know, a small membership organization of larger companies yes um.

Andrew: 16:30

You know, 90 percent of their um, their settings, are all rated outstanding or good. So the quality thresholds are there. But importantly, we can’t all say, because we’re we’re all outstandingly, you won’t have issues. You know, you’ve worked with children long enough to know that one issue and all sorts of things can go wrong. But they have an infrastructure set up to deal with a problem if a problem occurs at a grassroots level. Part of that also in the UK. It’s a mixed economy. Part of that also in the UK. It’s a mixed economy.

Andrew: 17:05

Overall in children’s services maybe 40, 43% of services are delivered by the independent sector and the rest by the state. But in England alone we have 150 plus local authorities with their own character, their own style, their own political backgrounds etc. So things are always done slightly differently. But legally the local authority is the corporate parent of a child in care and that counts as statutory obligations. And when you see the rises that we’ve talked about in volumes, you can actually see what the problem could be when one the legislation doesn’t change for it but sadly, when the funding doesn’t keep pace, yeah, yeah. So what worries me in today’s society is, you know, we don’t want the child to become a transaction People that are looking after and have responsibility for that child to look and say what does that child need? What does that young person need? How best can we work with them to deliver the right things they need to transition into adulthood?Colby: 18:23

And those questions, andrew, that you pose. They’re predicated on people who work in the sector having the time to stop and think about the young person and think about their needs and think about what services would be of assistance to them and what the outcomes look like. As it is, I think, in probably a great many jurisdictions around the world, including my own jurisdiction here in South Australia the exponential increase in the number of children coming into care, coupled with not enough funding to keep pace with that, has meant that the work has become more procedural and less reflective is how I put it.

Andrew: 19:12

I totally agree with you. You then look, and it doesn’t really matter which country you’re in certainly Australia or the UK most of the original legislation was created in the late 90s. Now, in the late 90s, bringing up a child was in a certain, you know, type of environment and setting. Today, the society doesn’t relate at all to what it was in the 90s. You know pressures on individual children, I mean especially with all the things they’re exposed to on social media, and you know the use of the internet and the you know lack of development of, you know, interaction with, with people. There’s 101 different things that people far more qualified than I can can recognize my, my view from, from, from trying to persuade the government to look at it. What’s appropriate to children and young people today is different to what it was 25 years ago. Yeah, you know, and you need then to reflect the type of service that you give them. If you take residential care.

Andrew: 20:26

Um, with residential, there are some children that benefit from being in residential care, whether that’s, you know, physical or mental or sensory, whatever it might be, there will be a need for residential care to be provided. Now, over the years, the uk has ended up with the majority of residential settings being provided by the independent organizations you know. Probably two-thirds of of local authorities do not either have any residential facilities or very few, and that’s just the way the the market goes. But then you have to question what type of child do we put into a residential care? What type of young person, what’s best for them? And you go back to saying what is it that young person needs? I know, and you know, that young person needs to be in a family orientated setting. Yep, foster care is by far the best setting for most children that need care outside their own families and that will provide them with a balance straightforward. So actually putting children into residential one is far more expensive, but doesn’t then bring the best out of them.

Andrew: 21:40

And then you take the next bit what other support do they need going around their foster care? What sort of trauma have they been through in their lives? Because, let’s face it, originally they’re in situations which they did not create themselves. So they they’re. Whether it’s, whether the families they’re born into, the situations they’re born into, was no original fault of their own. So therefore, once you understand that and saying right, okay, quite a lot of them could go into fostering. When they’re in fostering. Well support do we need to give the foster carers in order to deal with it? And secondly, what emotional support can they give them to get them through to their adulthood?

Andrew: 22:24

And in a lot of instances it is more than just training the foster carers. You do need external professionals to come in and help, particularly on the mental health side, in in being able to allow these young people to understand why their behavior is like it is, and then that in turn impacts on education, so they may be fall out of school. They’re excluded from school. Um, their, their, their learning becomes more inward looking and and here it just doesn’t happen. So, he’s, all right, you need some special educational needs.

Andrew: 23:02

Um, yeah, the best place for any child to to survive is within mainstream education, but the mainstream education has got to have the right facilities to encourage that young person, because they need to integrate back into the mainstream run in order to develop the social skills they need. And again, in a lot of instances mainstream school may not be the right place because there are here one-to-ones that probably need. I know schools where you have individual pupils that are probably needed. I know schools where you have individual pupils that are residential that require two or three adults 24-7. In those instances you put the price tag on that. That’s phenomenal. It might cost a lot of money, but that’s where the service is built around the child. So I’d love to go back to a situation where the social workers that are dealing with the child at the front line they’re dealing with a family where the where the child has come from, and they’re looking and say the foster care is where the child is planned to go, that they look at the matching skills behind it and they’re the ones that say this is the best setting for that child.

Andrew: 24:15

Yeah, doesn’t happen anymore. As you know, it goes up to. Well, this is, this is a transactional thing and this person x y z child x y z. You know that’s going to cost us this. That’s one of the alternatives that cost. Um, I don’t think that’s right, but I understand why we’ve got to that. But that’s looking and currently in the UK legislation is being changed phenomenally. There’s a big new bill going through Parliament currently which will bring a lot of things up to date, but that will require a lot of implementation.

Colby: 24:55

So you might have an Act of Parliament that’s passed, but then you’ve got to implement it, and that means detailed changes to regulation, to guidelines, which will take some time and look, there’s so much in that, in what you were talking about, and I think you’ve really laid it out in terms of that exponential increase in young people ending up in care in the UK over the last couple of decades.

Colby: 25:25

I want to take you back to your role in the National Fostering Agency and you talked a little bit earlier about recruitment of foster carers and I guess one of the biggest challenges has been, with that increase of young people coming into care, that there’s been a need to really step up the recruitment and you’ve been competing, I guess as well, recruitment, and you’ve been competing, I guess as well, with other independent bodies that came into the marketplace, so to speak. I’m really interested to hear about and I’m sure our listeners will be about the recruitment of foster carers, your experience as when you’re in the National Fostering Agency, what you thought helped or hindered that process of securing enough quality foster carers.

Andrew: 26:26

Yeah, I think, if you go back to the basics of foster care recruitment, it’s you need to attract the right person for the right reasons in the first instance, um, and going back a number of years, there was a situation where you could assure them well, actually, you’re not doing it all for nothing.

Andrew: 26:45

You are being given fees in which to cover your costs and and the time that you spend, because there there is a statute tax benefit statute in the UK which we managed a couple of years ago to get doubled so that they can have these fees which won’t attract income tax, and that’s part of it in today’s cost of living crisis. But going back to your original question, there’s a sort of rule of thumb. Really. Most people react to something on the third prompt. So, if you get interest from somebody who may have watched a tv program where fostering has been involved, and many of the soap operas, um, certainly in the uk, which I’m sure are broadcast in australia as well um have had storylines based around fostering now, I know that because we advised on on a number of them and you’re watching that and you think, oh, you know, you know our kids are getting older or left home empty nesters, all that sort of thing maybe we could foster.

Andrew: 27:52

And they think about it, um, and and, as they’re going through their daily life, they might see an article in a magazine, they might see something online, they might look at one of your podcasts, um, or they, they, they might see huge recordings, I mean, whatever it might be, might then be a second prompt and then probably a year or months or whatever later, they will come across a situation that they recognize on the how, the call to action, how to do it, and this could have a period of a few months, or typically that is over a year or so. Whilst people think about it, you know, and they then they’re, they’re moving from oh, it’s in there to. Well, actually, we really need to look about this now that at that point, whoever is providing the service and whomsoever they contact need to be aware of community and location. It is no good somebody in the north of england talking to somebody on the south coast telling them what it’s like on the south coast. They would need to talk to somebody in their, their vicinity, part of their community, that say in our community we have this number of children that need looking after. These are the types of children they are, and this is where you could make a good difference in that dialogue explaining the child and then understanding from the potential foster carers where they feel their skills like, bearing in mind that none of them would necessarily, apart from bringing up their own children, would would have any knowledge, and that’s when you talk to them about. Well, if you’re interested in looking after teenagers, then the type of training we give you will help you deal with situations you will come across and you know where your own, your own experience with your own teenagers is hugely helpful, but these probably are not as typical as your own kids would be. So that’s the process, then. Is is talking to them and not pressurizing and understanding what they have to go through to get it. Now, that’s part of it, and once I think, ok, I’m going to put my toes in the water and I’m going to fill in this application form, which is hugely long, can make the difference in talking to people and explaining this is hard, but the results are worth it.

Andrew: 30:41

And and going through the assessment process is challenging. Uh, it does go, you know. It does dig into your innermost thoughts, your personal life. It’s, you know. It can expose an awful lot of things. It talks to your family, all sorts of stuff. Yeah, for all the right reasons, because safeguarding is paramount for the child.

Andrew: 31:01

Um, so going back again is how do you approach people now in today’s society? Can let’s come up to date. Now you’ve got metropolitan cities? Uh, you know, you’ve know, london, manchester, birmingham, melbourne, sydney, etc. Property prices through the roof. If you’re in london and you’ve got a couple of spare rooms and you want to, should we say, increase your money into the household, you could probably rent the room out to to somebody for a lot more than you would get fostering. So therefore the property value becomes an issue.

Andrew: 31:39

You then have a lot of exposure in the media about accusations and allegations from children and young people and that people will say do I really want to go through that?

Andrew: 31:53

Yeah, because if you look through, you know, and yes, you know, these things happen and sometimes they’re they’re not good. I can mention a couple of cases in the uk where immediately, you would be fully aware of what what it was about, but there are also allegations made that aren’t uh, you know, aren’t true, and that has a huge effect on potential foster carers in the first place. Yeah, so the balance of how you talk to foster carers or potential foster carers when they’re interested is really, really important understanding, understanding their motivation. If I were talking to somebody that wanted to go into it, I would ask them what they were worried about first, what worries you about becoming a foster care? Because that way you’re bringing it to the front and not leaving it in the background somewhere, so that halfway through their assessment they’ve had enough. When they go to the more difficult training, well, you know what to do with, with restraint and all that sort of stuff um, you know they’re more equipped for that.

Andrew: 33:08

So, apart from recruitment, there’s also retention of foster carers yeah yeah, particularly those maybe had a bad experience or who haven’t been able to manage a particular placement and there’s been a placement breakdown. You then got to look at how you deal with that. Um, I’m at a couple in london and, um, they’d been long-term foster carers. They have three young people. They were full-time, they didn’t have other jobs. One young person was disabled but they went on all the relevant training to deal with his disability Great. They had a couple of other young people in one who had special educational needs and one who was a great kid with the other two. That makes sense.

Andrew: 34:03

And when one of the children moved on, they then turned to preparing babies for adoption, which the adoption process can be interminably long, even for little babies, and often they would have those babies from, you know, a couple of days old or a few weeks old, through to two or three. During that period, in order that child develops, they have to attach. So the child itself is going through the normal procedure and this couple were phenomenal at this and and the problem happens then when an adoptive parent is found and they then go through a number of months when they’re working with the adoptive family to transfer across and, you know all the usual things about the day-to-day routine, and then the day comes when the baby is handed over or the young child is handed over. They maintain contact for questions, questions, that sort of thing. And then we found the.

Andrew: 35:11

It was almost like a bereavement process for the foster carers. How then do we counsel them to? You know, they know what they’ve done is for the best interest of the young person child, but how do they deal with the emotional side of then relinquishing those two or three years and relinquishing, uh, and then the, um, the, the husband, um, he used to go for about three days into his shed for the bottom of the gut and bang nails into bits of wood and scream and yell at himself to get out that, yeah, um. So we, we developed at that point, uh, quite a lot of, uh, little bits of counseling that will wrap around them, make sure that they went through the process and realized they weren’t on their own. But that is a a difficulty within fostering. If you’re doing that, I so admire those people because you know you’re you’re an attachment specialist. I mean, I, I would struggle with that.

Colby: 36:23

I don’t know if you would uh, to perform the role Absolutely, and certainly for the children as well. I mean, children will not be unaffected by this process as well, and one of the things that you’ve talked about in terms of the recruitment of foster carers is that balance of what you say to them, how you prepare them in the early stages of them expressing their interest and then through the assessment process. And what I heard you say is that it’s important to be realistic and it’s. It’s interesting because I um, I have in in an earlier part of my career, I was involved in inter-country adoption assessments, assessing couples who wanted to adopt children, uh, from overseas, and everything was upbeat about it. You know, these were people who were going to ensure that children grew up in a family environment as opposed to an institution in a third world country, and it was also very positive.

Colby: 37:36

And then there was a movie that was made about the two lads that were adopted by a. Well, two lads were adopted by a couple in New Zealand from India. It centred around one of those particular lads and I cannot remember the name of it, but it was a very good portrayal of how complicated it is raising children who have experienced relational traumas or attachment traumas, at the least. And if a child has grown up in a family until they’re three and then they go to another family, there are consequences associated with that. And I’m well and truly on the side of being as open and transparent as we can be about both, both the the blessings and the and the curses, so to speak, because I think people need to be, they need to be prepared, and then that feeds into retention, of course, because you you don’t want people who find six months in 12 months, in two years, into providing a placement or placements that this is not what they were told it was going to be, because then you’ve got potential um harm for them, the foster, the foster parents who have to relinquish children because it is not what they were expecting.

Colby: 39:18

Usually they’ve not felt supported enough or that the decisions that are taken by the child protection authorities are run counter to what they think should happen. And in my jurisdiction, and I’m sure in plenty of others, birth family connection and birth family contact is one of those vexed issues, those vexed issues. So it’s not only is it tremendously impactful for foster carers to come to the realisation that this is not what they signed up for and that it is harming them in some way. But then those children as well, those children that have been in their home, the impact for them of a foster placement that has to come to an end. A lot of what you’re saying is really resonating with me. If you can’t tell the story, warts and all then how can people be prepared for it?

Andrew: 40:22

Yes, and I think you have to be truthful and establish what their worries are. But then you must also outline the benefits. Just to give you another example, a couple I know have three young people with them a brother and sister and now a six or seven-year-old. And the two older children were in a bit of a state when they arrived and this couple have done some amazing work with them, to the extent that um the issues with with family contacts was were dealt with. Um, and the two older children are now in a position to choose and select, and they chose no further family contact. It was their choice and they had all the right support in doing it. But the older children now, when they get to 18, want to change their name to that of their foster carers. That’s an amazingly successful placement where the two older children have been there eight, nine years now and they feel as if they’re in a fully fledged family environment. But they are also working with their foster parents on a younger child that’s come in who has been through a very traumatic time, and the youngsters are helping and I just think that’s quite wonderful.

Andrew: 41:59

So I suppose what you’ve got to, you’ve got to look at, is we often hear. Well, we regularly hear when things go wrong. What you don’t hear about is when things go right, and you know there, there are so many wonderful stories out there where things go right. Um, and it’s getting that balance. My other hobby horse is what happens at 18 um, because the law tell me what you think the law at the moment in the uk at 18 is?

Andrew: 42:26

Tell me what you think the law at the moment in the UK. 18 is a cliff edge for young people Transition into adulthood, Up to 18, there is a corporate parent structure where there are statutory obligations and they’re dealing with one agency. Day after their 18th birthday they deal with eight, nine, ten different agencies. Now you tell me what young person at 18 that’s had a pretty traumatic upbringing being stabilized by by good foster carers? How on earth are they going to cope with that? You know it’s your own children. You don’t kick out at 18. The downside is, whilst there’s a lot of rhetoric going on about it, the foster carers who make their life as foster carers, so the fees they receive per their mortgage and their bills and things like that, have no option, option at 18.

Andrew: 43:28

But if they’ve got a spare room, move on to the next young person coming in. If the older child is to say, there is a facility called staying put in the uk but the finances of that don’t work for the foster carer. So you imagine you’ve got. You know we did some uh cstg quite a lot of research a few years ago in terms of what happens to kids post 18. 23 of the uk prison population has been through the care system or contact with the care system. Yeah, there are 18 plus are seven times more likely to commit suicide than their peers.

Andrew: 44:12

We worked with a couple of homeless charities and the number of young people that were sofa hopping because they had nowhere to live. Because they had nowhere to live it. How on earth do we expect them to move into and become self-sufficient when we don’t track them through? So my advocacy at the moment is we need to do something to take on. And yes, there is statutory legislation. You get the the uh, the rhetoric back that they should do this. We look after laughed until they’re 25. Yes, the law is there that highlights that at a senior level, but where is the practical input.

Andrew: 44:56

You look at the stats and how many kids have lost contact with their original corporate parent. Therefore, we haven’t tracked where they’ve gone. And in today’s society they they fall so much easy, easily into the wrong areas. They become more statistics. There was a study done by the national economic foundation a number of years ago now probably more years than I care to remember. I think it still brings true every pound that was invested in a looked after child will have a life cycle of 16 pounds. As you go through now you hear the numbers on that. It’s huge amounts of money. If you reduce the number of looked after children or children that’ve been through the care system in prison, you release almost a billion pounds worth of cost out of the justice system.

Colby: 45:51

Yeah, I don’t know if you’ve had a chance to hear it, but Graham Kerridge was a very interesting podcast guest of mine, one of the earlier podcasts. He’d worked at the beginning of his career in the Cotswold community and had thereafter gone into international health development, health management quite an illustrious career. But he got me thinking about well. He was very interested in human capital and that was what led him to get involved in social care at the beginning of his career. And when we create a better life for a young person, we’re also creating a better life for their long-term partner, their children and their grandchildren. Potentially that human capital created is intergenerational in effect, and also, as you say, the services that and this is tied up in the whole early intervention movement and the rationale behind its importance. But if we can keep our young people out of institutions like the justice institutions, there’s an untold capital almost.

Colby: 47:15

When you’re talking about well, another podcast guest of mine you’ve touched on it a couple of times, but her name is Adela Holmes. She had this. It sends a chill down your spine quote that the great aspiration of children in care, children who have grown up in care, is an ordinary life. And wouldn’t that be great if they could just have an ordinary life, have their own children successfully raise those children, have grandchildren, and the saving not just the saving but the benefit to society of that happening is You’re so right because there’s been some fiscal studies on early intervention that if you invest one pound up front you’ll double your returns very quickly.

Andrew: 48:16

Up front in the early years will just save you so much money going forward. And that’s perhaps trying to change the narrative of how chancellors of the Exchequer and treasury ministers look at spending. It’s all short-term budget now, because maybe in five years time or 10 years time they’re no longer going to be in power. They’re not worried about that. Yeah, I would love a politician to say if we spend this now, these are the benefits of the country over 10, 15 years and you drive through.

Andrew: 48:49

You talked about the human capital. Now you take that and I want an ordinary life. So my human capital is going to develop. I will get a job, I will pay my taxes, I will have a partner, I will have children. They will grow up in a more secure environment. They will grow up in a more secure environment. They will grow up normally. Of course they’re going to need health care and dental care and schooling and that sort of stuff, but hopefully then they will move into job. So you then start creating revenue for the country as well.

Andrew: 49:20

Incidentally, but the person that kicked it all off the child account wanted an ordinary life. But the person that kicked it all off the child account wanted an ordinary life gets their wish granted and they become happy, as contented as they could. But they could best they could possibly be as a human being, and it doesn’t matter if you, you know, rich as creases or as poor as a church mouse. It’s about are you content as a human being that you’ve done your very best in everything that you do? And if you could give those young people the skills to be as good as they could possibly be, then that investment early on pays huge dividends to society. Every time you open a newspaper or you look online at news, there’s some sort of disaster regarding young people or you know young families. There’s a major crisis going on and you think, if you went back, how could that have been avoided? For a kickoff not knocking the backside out of early start, you know, 15, 20 years ago. I wonder if you can come back to that yeah, yeah.

Andrew: 50:33

It is something, but I mean it is what it is and we are where we are, but now we need to make sure that the money invested is invested correctly. The best place for any child that needs non-family you know none non-birth family help is in a family environment. It’s the same the whole world over. But I think the focus on that but it’s the short term the short-termism by governments all over the world is probably a fault there.

Colby: 51:06

Yeah.

Andrew: 51:07

And the narrative, the whole narrative needs to change, but change in any first world country takes time. And it’s not, you know it’s not political gold. That’s the problem. You know, the problem is always going to be there and children’s services tend to be a Cinderella service across the world.

Colby: 51:30

What do you mean by that? Sorry?

Andrew: 51:33

What do you mean by that? A Cinderella service that it’s out of sight, out of mind? If it’s just plodding along, that’s fine. The minute it makes a headline, something done about it, yeah. But most of the time it doesn’t make the headlines, because the much more interesting things that you know that politicians say and do that people want to read about and I don’t think the societal change over the last couple of decades is is reflected in how we look after our children. These days we’re very much reliant on processes, procedures, and we’ve always done it this way. That’s right.

Colby: 52:18

Somebody needs to make a change. That’s a nice spot to pause and reflect on. I mean, we were talking about it early on and I said that whenever you’re in a or I would say that whenever your resources are stretched, you’re time poor and otherwise your resources are stretched in whatever role that you’re performing. We do have a. There seems to be a human inclination to become very procedural. This is how we’ve always done it Stop thinking, stop stopping and thinking, but just becoming very procedural and I’ve said it in a number of podcasts Our service delivery, in those circumstances where we’re not thinking about ourselves and not thinking about the person, the recipient of our services, when they’re received procedural, they can be quite heartless and that that’s, that’s not a good outcome. Andrew, thank you for agreeing to come on. I always there’s so much I could talk to you about. There was so much in there that I could follow up on, and maybe, if you came, we might set up another time down the track a little ways and explore it a little bit more.

Andrew: 53:44

I particularly would love to talk to you more about the Children’s Services development group, um, as well yeah, yeah, quietly in the background, they do a huge amount of work to try and let politicians understand what the real world of children’s services is about yeah, yeah now, andrew, yeah yeah, well, I’d love to as well.

Colby: 54:10

Now, I always always well these. I’ve started a trend of giving my my podcast guests an opportunity to ask me a question at the end of the podcast.

Andrew: 54:18

I wonder if there’s a question without notice you’d like to um launch onto me, so to speak well, I think one of one of the things that I’ve always uh you know, admired, enjoyed and agreed with is how can we teach ordinary folk, whether they be parents, foster carers or workers in our sector, how can we give them simple tools to help with making children more resilient to their circumstances? What would you say, the simple tools that foster carers, ordinary parents, can use when they’re helping children, so those children in today’s society become more resilient?

Colby: 55:10

Yeah, well, it’s a good question. I think I don’t know if I’m aligned with others or a little bit different from others, but I often think that complex problems are not easily solved with complex solutions. Yeah, and in actual fact, the solved with complex solutions? Yeah, and in actual fact, the problem with complex solutions, such that they depart from conventional caregiving, they’re hard to implement and they’re hard to sustain over time. And our children, particularly our children, who have experienced disruption, attachment disruption, loss and trauma in their life, if there’s one thing that that triggers them, that gets them going, is inconsistency.

Colby: 56:02

So the last thing you want to do, I think, is to advocate an approach to caregiving of our young people that is even difficult to implement in the first place, but certainly difficult to maintain over time, and particularly in the face of our young people. You know the ship doesn’t turn around quickly very often, and and and people can lose hope, you know, or lose faith in, in, in the worth of of strategies, and then they’ll revert back to some other previous approach. Now that’s the big problem is the reverting back. So our young people, just you know they’re left with thinking, oh, are you going to be like this or are you going to be like that? Are you going to be like that and how long is going to be like that? Are you going to be like that, and how long is that going to go on for before you end up coming back? So my view is that we need to have a look at conventional aspects of caregiving and relating that are very powerful and very important to the recovery, the reasonable recovery, that we can expect our young people to make. I say that because I think we’re all impacted by what happens during our childhood, and the best of us and everyone else as well, and so I think our children retain some enduring sensitivities, but we can put them on that path that you talk about of being resilient to challenges in life, of achieving that goal of an ordinary life where we um, where they get um, caregiving, that um is conventional, so it doesn’t stand out like a sore thumb, it’s not triggering. This is this is not what I’ve seen or experienced before necessarily um, and I say that because all kids who come into care have experienced some level of conventional care prior to removal. It’s just been inadequate, grossly inadequate often enough, but conventional approaches to caregiving and relating are still recognisable to the children. So all that by way of our children coming to care. Often enough, they’ve had a disrupted period of growth and development at the beginning of their life.

Colby: 58:40

So the things that we know that support happy, healthy babies and positive growth and development are things like a fairly consistent home environment with consistent carers, caregivers. Those caregivers are there for them, are accessible to them. They don’t spend a long time away from the infants. If they do move away, they check in on them frequently and in in doing that, the infant first learns you’re the people that look after me and later learns you’ll still be there to look after me even when I can’t see you hear, you smell, you touch, you taste you. In those circumstances they develop an appropriate understanding that that the people who look after them truly are there for them, are accessible to them.

Colby: 59:37

When their tummy is feeling uncomfortable after a feed, they get burped. When their nappy’s feeling a bit uncomfortable and wet and yucky, they get changed. When they’re needing comfort, they get held. When they’re tired, they get put to sleep. When they’re hungryucky, they get changed when they want to. When they’re needing comfort, they get held. When they’re tired, they get put to sleep. When they’re hungry, they get fed.

Colby: 59:56

So the infant’s experience is that that the people who look after them understand their experience, understand what’s going on for them, and they can trust you can trust this person because they understand me. And then they and and not only do they understand what’s going on for me, they respond to what I need, and when I’m happy, they’re happy. When I’m sad, they’re sad. When I’m screaming the house down, they’re looking like they’re about to have a meltdown, but then they get themselves under control and they come back and they calm down. And that’s so reassuring for me as a small child that I can trust this person to understand me in their thoughts, in their words, in their actions and in their expressed emotions. But they will then help me regulate back to a calm and contented place.

Colby: 1:00:50

So you did ask the question. This is a rather long answer, but what I’m really getting to is that those things that were really key during infancy and early childhood, that were often inadequate in our children in care, they’re the things that we need to enrich and put back in and make sure that our young people have a really good experience of it. It might look a bit different to how you do it with a baby, undoubtedly, unless you’ve got a baby in your care, it will look different. But what you want is a household that has some things that are consistent about it that the care that is delivered, including these other things I’m going to say, are delivered consistently. That you check in with the child or young person proactively. You just bob your head in, see how they’re going, so that they have the experience that you’re thinking of them, aware of them, and you’re there for them. That when you bob your head in, you notice what they’re doing In your words, rather than asking a question, you might say to them oh, you’re really getting into that game. I’ve seen you watching a lot of this program. You obviously love it. But they experience this as understanding them, just as the infant does when we change them when it needs changed or we feed them when they’re hungry, and that we, we anticipate some of their requests, their reasonable requests, that we would respond to and we delete. We respond to them without them having to ask their experiences. Wow, the I can trust this person. They understand my needs and respond to them without me having to push their buttons and pulling their strings.

Colby: 1:02:35

And play is every carer’s superpower. When you play, we fall into sync the adult and the child. You know we have a good time together, there’s good moments of emotional connection, and then the adult doesn’t let it go too far and they regulate back to calm and the kids come with us. They’re not, they’re not difficult. I mean a good example.

Colby: 1:03:00

Often our kids love all kids love hide and seek. But often our kids in out-of-home care really love hide and seek but they’re really bad at it because they can’t that when, when you get them to go and hide, they can’t hide without calling out I’m here, you’re getting close to the cup again, because they want to be found. That hide and seek such a great game because it it it helps children to tolerate temporary separations. But for our kids in care, it’s a great game because it helps them to experience that they will be found. So there you go.

Colby: 1:03:43

That was probably a 10-minute answer. You might have anticipated a five-minute one. But, yeah, being consistent, being consistent, accessible, responsive and emotionally connected to our kids, that’s the what I would. Um, yeah, thank you. Thank you again, andrew. Now, andrew, I’m gonna do something that, um, you’re the first person I’m going to do this, for it was a suggestion that was made by my colleague and somewhat of a silent partner for this podcast, Patrick Tomlinson. He has suggested it might be a good idea to get podcast guests to think of a question for the next guest. Now, I think that would be a little bit hard, a bit rough, unless you knew who the next guest was. So I’m going to tell you and I’m not going to tell anyone else, thank you.

From Orphanage to Therapeutic Community: Portugal’s Residential Care Revolution

Every Girl Deserves a Chance to Flourish Beyond Trauma

A remarkable journey through two centuries of child protection unfolds as Colby Pearce speaks with the core technical team from Livramento, a residential care home in Porto, Portugal with a transformative approach to supporting vulnerable girls.

From its origins protecting abandoned children during the Napoleonic invasions to its current therapeutic model, Livramento’s story challenges common perceptions about residential care. The team – Yvonne, Maria, Bruna, Carla, and Liliana – share how their graduated approach to independence creates pathways for young women to thrive despite early trauma and family breakdown.

What makes Livramento exceptional is their unwavering focus on education as the key to breaking cycles of disadvantage. Through scholarships and supportive environments, they’ve achieved a nearly perfect academic success rate, with many residents continuing to university. Their innovative pre-autonomous program within the facility followed by semi-independent living in nearby apartments provides a gentle transition to adulthood while maintaining crucial supportive relationships.

The conversation explores how Livramento transformed from a closed institution to a therapeutic community through collaborative work with consultant Patrick Tomlinson. Their approach encompasses family intervention, regular supervision for all staff, and continuous evaluation of outcomes. Most striking is how they’ve created a family-like environment where younger girls aspire to follow the path of successful older residents.

For anyone interested in child welfare, therapeutic residential care, or trauma-informed practice, this conversation offers profound insights into what’s possible when we truly commit to transforming young lives. Subscribe to the Secure Start podcast for more discussions challenging outdated narratives about residential care and showcasing innovative approaches to supporting vulnerable children.

Listen here:

Watch here:

About Livramento:

The Fundação Lar Nossa Senhora do Livramento (FLNSL) is a non-profit Private Social Solidarity Institution (IPSS) that receives female children and young people aged between 6 and 25 years old into its residential care programme.

The history of Livramento is intertwined with the history of the city of Porto, dating back to the Napoleonic invasions. At that time, a group of citizens organised themselves to protect children and their mothers from abandonment and mistreatment, creating the first shelter in 1810.

Livramento accommodates female children and young people aged 6 and over who are in a situation of danger or neglect, and whose reception is requested by the competent entities – Family and Juvenile Court or Commission for the Protection of Children and Young People at Risk. The objective of this social response is the protection and rehabilitation of children and young people, aiming at the following possible life projects: family reunification, foster care, adoption or autonomy.

Livramento operates 24 hours a day, 7 days a week, ensuring accommodation, food and personal care as well as monitoring and promoting their integral development.

In recent years, the residential shelter has undergone a very significant transformation process, which I am hoping to discuss further in this episode of the podcast.

My Guests are Ivone (Psychologist), Maria (Social Worker), Carla (Psychologist), Liliana (Special Education Technician), and Bruna (Psychology Intern).

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Maria: 0:04

In this way, I think we are not giving all the answers. We are just giving a way of thinking about the work and a way of reflecting about the work and the needs of the girls.

Liliana: 0:14

In all the different projects or perspectives that we have here working in our that we are more responsible for the project, but we are very connected and of course we have to be that way.

Ivone: 0:29

Most of the times in other organizations. There are the apartments, autonomous apartments. Then we have here a level in the middle that is the pre-autonomous and what we evaluate. This is a good practice because it is an autonomy, but inside the house.

Bruna: 0:46

When we started working with the families, we changed a little bit and we would like to promote health relationships with them.

Carla: 1:00

I really do believe that residential care homes may be the best them. I really do believe that residential care homes may be the best opportunity to life change of some girls in some situations.

Colby: 1:11

Welcome to the Secure Start podcast. I’m Colby Pearce and this episode will be a little different. Joining me will be the core technical team of a residential child care home in Portugal, which has provided a home and support for girls and young women for more than wait for it 200 years. Before I introduce my guests, I’d just like to begin by acknowledging the traditional custodians of the land. I’m coming to you from the Kaurna people of the Adelaide Plains and I’d like to acknowledge the continuing connection that the living Kaurna people, as with all Aboriginal people, feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging my guests for this episode and you heard it right, I say guests because there are five of them. They are Yvonne, maria, bruna, carla and Liliana from La Nossa Senhora do Livramento, and I hope I pronounced that correctly. La Nossa Senhora do Livramento is a non-profit, private social solidarity institution that receives female children and young people aged between 6 and 25 years into its residential care program.

Colby: 2:50

The history of Liverminto is intertwined with the history of the city of Porto, dating back to the Napoleonic invasions. At that time, a group of citizens organised themselves to protect children and their mothers from abandonment and mistreatment, creating the first shelter in 1810. Livermento accommodates female children and young people aged six and over who are in a situation of danger or neglect and whose reception is requested by the competent entities, family and Juvenile Court or the Commission for the Protection of Children and Young People at Risk. The objective of this social response is the protection and rehabilitation of children and young people, aiming at the following possible life projects Family reunification, foster care, adoption or autonomy.

Colby: 3:52

Live Remento operates 24 hours a day, seven days a week, ensuring accommodation, food and personal care, as well as monitoring and promoting the integral development of its service recipients. In recent years, the residential shelter has undergone a very significant transformation process, which I’m hoping to discuss further in this episode of the podcast. Welcome Yvonne, maria, carla, liliana and Bruna. So I think we’ll get started. I wonder if, just to begin with, if you might introduce yourselves to me and to our listeners to me and to our listeners and what I guess, what your role is at Livramento and also how you came to this role.

Carla: 4:57

Who’d like to start, yvonne?

Ivone: 4:59

Yvonne.

Carla: 4:59

Yes, yes. So hi, I’m Yvonne. I’m here about 20 years. This year is about 20 years. I’m a psychologist and I was invited to substitute a colleague a psychologist the first one in Livramento because she was pregnant. So that was the starting point of our team. From then it became to grow. Three years later I was invited to become director, replacing the main director. That was a nun, and that’s so. We later, some sometime later later, Maria came. So I started in 2005, no, 2005, working here, and now I work as a director.

Colby: 5:52

Hi, well, and thank you and welcome to this podcast and, yeah, I’m really glad that you’ve continued to communicate with me through some difficulties with my email, it seems, and we’re all here now, yeah, so who would?

Maria: 6:08

like to go next well, I can go next. My name is maria. I am a social worker. I have been working in livermento for a bit also, like yvonneonne, my role first of all. Thank you very much, colby.

Maria: 6:27

I’m sorry because, I think I’m a very eager consumer of podcasts, and when I heard that your podcast existed, it was very exciting to me to understand that someone was giving voice to such a specific area and field of work. At least, I don’t know a lot of podcasts like this one, and to be invited to participate seemed to us all like a really big issue. So thank you very much for giving us this opportunity too. Giving us this opportunity too. That being said so I have been working in Livramento for more or less the same time, yvonne.

Maria: 7:13

I entered a few years later and my role is, as I said, quite I’m a social worker, but I am what we call a reference technician, so technical director and technical references, as we are like a multidisciplinary team. And, yes, so we have this role of managing several issues that regard the safety, promoting the rights of children and young people in Porto, which is the second city of Portugal and very glad to be here. We’ll have the opportunity to talk a lot about this, so thanks, Thank you and I’m glad to have you all.

Colby: 8:02

And yes, the podcast is very much well at least quite a significant part of it is going to be dedicated, and has been dedicated, to looking at changing narratives that exist about residential care that are less positive than many instances would show it can be.

Maria: 8:35

Yeah, great.

Ivone: 8:37

I’m Carla Carla and I have the same functions as Maria João. It’s more easy for me my presentation because I will make Maria João words mine. And I’m a psychologist and I am in the technical team Since Liliana, 15 years, 16 years more or less.

Liliana: 9:00

I think you are since 2010,. I think I think you are since 2010,.

Carla: 9:07

I think Since 2011.

Colby: 9:11

Welcome, carla. You might as well go next, then, liliana.

Liliana: 9:17

Yes, we are introducing ourselves by the time that we are here in Liberamento. So I’m Liliana, I’m really glad to be here with you, so I’m really thankful, as Maria said, and I’m a reference technician. Also, I’m a social educator. I’ve been working. I was thinking, listening to Yvonne, I’m in Liberamento about 12 years now, I think, and more or less in the child protection, more like 15 or 16 years old, more or less like this. And our role in Liberamento is similar between the three of us, the four of us me, maria, carla and Bruna and the difference is I’m more related to the old, young people that we have here. The are related to the promote the skills of autonomy, but we have the opportunity to explain that in more detail.

Bruna: 10:26

so I’m Bruna and new head of the team. I’ve started here on doing an internship three years ago and last year I was integrated the technical team and I have the same roles as Maria Carla and Liliana.

Colby: 10:50

Welcome to you too, bruna. Now, I nearly forgot to say it, but it’s just popped into my head that I wanted to confess that I visit your country weekly. Through the wonders of modern technology, that is. So. Not only do I produce videos and post them on YouTube, I spend a bit of time on YouTube as well, so I tend to watch a lot of YouTube channels of people from other parts of Europe and the UK who come to live in Portugal, both in northern and central, and set up an off-grid homesteading lifestyle, which is what I do here in Australia. When I’m not working, I spend my weekends at my own off-grid homestead as well, so, yeah, so a number of the channels that I watch on YouTube are people who are in Portugal. Mainly, is it Casabranco? Yeah, casabranco around that central Portugal? Have I pronounced it poorly?

Ivone: 12:04

Castelo Branco. Yeah, castelo Branco, castelo.

Liliana: 12:05

Branco, castelo Branco, castelo Branco.

Colby: 12:10

I just abbreviated it a little bit.

Bruna: 12:12

It’s.

Ivone: 12:12

Castle, Like Castle. It’s Like Castle.

Colby: 12:16

Yes, yes, sorry, okay, so I think look the obvious first question is if you can tell one or more of you can tell me and our listeners about Livermento and the services that the. Well, a little bit about the history of Livermento and the services that it provides today, because it is a very interesting history.

Carla: 12:44

Yes, yes, it is yes yes, so maybe I can start and I think, if you can complete what I’m going to say. So our story starts with Napoleonic invasions and the girls who were born from soldiers’ relationship with girls were put out of their homes because of that type of relations, and that means some good people from Porto City decided to protect those child and ladies. So we are talking about more than 200 years back and since then Livramento take care of young girls, protecting them from the risk situations, different kind of risk situations. So some years later, in the 70s, men start to work in Livramento, like Almeida y Sousa, and we can say that in that period of time started a big change in our history because the house became open to outsiders. It was not so closed like before the orphanage Orphanage, I think so, and he had this vision already about education and about the graduation of children and so on, and he invited a group of nuns, also with a strong charisma of education, to run the house for 40 years, during 40 years. So, and in that period of time you can say the pillars of what Livramento is today were started, the foundations of Livramento concerning the focus on education, the focus on knowing the world, the focus on having good results for the girls and so on. So this is till the dance.

Carla: 14:55

What happened? They already divided the house in small units in order not to have a huge group of roles to manage. Each of them was responsible for a small unit, just the same way, we have technicians and reference educators to run. So the NNNs stopped their work in 2014 because of the age, because of the challenge of the girls that we were accepting at home, so it was a very challenging management for them. And then it’s the first time since 2014 that the house became to be managed and run for someone who is not nun, not religious, but with the worry of having some scientific evidence to having another kind of knowledge. And that was the starting point for our qualification.

Carla: 16:14

And we can say that some years later, 2016, and now I give the word to Maria, because we always as a team, is a characteristic of this team we wanted to challenge us, to do it more and better, to get better results concerning mental health, concerning education, concerning and so on, and we were not satisfied with what was happening. We wanted more with what was happening. We wanted more, and it happens in this Concerning, this idea of knowing more and knowing better. Maria met Patrick, and now I give the word to Maria.

Maria: 17:05

So from then she can give us a little bit of Liberamento’s story. I’m just going to add on to your sharing, yvonne, two details that I think are very relevant in the storytelling of Liberamento, one of them being that when I when I don’t know if this happened to all of us, but when I was going for my interview, for my job interview in Liberamento and I was younger, I went to the interview and Ingeniero Almeida de Souza, who was the president Yvonne was referencing he did the interview and when we, when he was talking with me and he was a historian lover and a very enthusiastic person about life in general he put in my lap a book full of signatures of relevant people that had visited throughout 200 years of time, and the first page was signed by the last king of Portugal, dom Manuel II, and I was. I was even like trying to clean my hands in my hand, like I really have a relic in my hand, and I realized that the signature of the last king of Portugal was done in a day where Livramento existed for already a hundred years. So imagine that when the last King of Portugal was in our organization, the organization was already 200 years old, 100 years old, and another relevant detail I think about our history is that when this man, who was very transformative, as Yvon was saying, entered the Livramento and got this mission, portugal was living a dictatorship that only failed in 1974.

Maria: 19:04

And so it’s interesting that this visionary man who had traveled the world, who had like two courses university studies, with a strong vision about the protectiveness of education, opened up an organization who was very closed, also in a very closed environment, societal environment, and in that context that was also very innovative.

Maria: 19:36

And then he grabbed the most avant-garde religion or congregation that he found, a group of nuns that were spread throughout the world and whose main vocation was also education, and they didn’t even ever work in an organization like ours. They worked majorly in schools. And so I think this set the ground for a kind of culture that still remains, which is a culture of seeking transformation instead of preventing that transformation to happen. And so he, as Yvonne said, put girls studying outside instead of inside. He incentivized girls to go to superior studies, breaking through family cycles of low investment in education. Of those first girls that went to the university still today are very moving because he was really operating also in a ground of a strong attachment and and relationship that was built with these girls, with the staff that he brought and with himself. He even traveled to the islands of portugal to visit one of the girls that was on her first job back then.

Carla: 21:09

That goes now with grandma. Yeah.

Maria: 21:12

And so, yeah, so the nuns were innovative. Then we got in Livramento, we realized a lot of good practice was being held, although not very clear the therapeutic intention behind it. So we maintained a lot of good practice that was happening there, and then the residential care setting in Portugal started to change as it changed everywhere in the world. So the challenges got bigger. The nuns were getting older also, and that’s just the reality of it, and so we were also concerned of how this transformational process was going to happen, were also concerned of how this transformational process was going to happen and public policies were also being set. You know, like, in general as I believe it must have happened in every country, there were a lot of residential care units there still are in Portugal and so there was a need to transform these organizations, because the consciousness of working with children and young people in Portugal was also very, it was also transforming very much, and so. But we also realized that in the general picture, organizations were struggling to implement these policies because they came with good practices, but they also came with structural changes that were kind of imposed, created impacts that some organization didn’t anticipate and some organizations I’m not telling that this was all negative and not all of our organizations closed, but we observed that some organizations disintegrated and children had to be distributed by other organizations, et cetera, and so we were very interested about these good practices and good policies, but a bit apprehensive on what impacts they could generate. So I think this was the first step of absorbing processes that were being set publicly to the organizations organizations and after this, we started implementing these policies without embracing, like formally this, public policies.

Maria: 23:53

And then afterward we did, but we were already prepared. We set the grounds for it to be implemented in a protective way, and then in 2014, this training that was happening in Alentejo happened, and Patrick Tomlinson was the lead person that was invited to to train the people that were, and so I went there. I was the only person from the north mainly there were people from Alentejo and I think this was a very important few days because I understood that people were building models and people were building therapeutic models, and what I found most exciting was that Patrick was building models grounded in the culture and the context of the organizations, and I was thrilled. I talked to my colleagues. I said we have to work, or try to work, with this person.

Maria: 25:07

I was in contact with Patrick. He still has that group in LinkedIn, which is an interesting place to share thoughts and relevant information. And then, a few years later like to 2019, we had the opportunity to make to cap funds to work with Patrick, and this was European funding with a specific purpose of enhancing the quality of organizations through consulting and mentoring of professionals. And so we applied for that funding and we started to work with Patrick, developing our model firstly, then implementing our model afterwards, and we kept managing to still work with patrick and he still is our main supervisor and consultant in the liverment and I think that was really profoundly changing for the organization and life changingchanging for me specifically personally.

Carla: 26:25

Thank you and, if I, may say just something and I will ask my other colleagues to help me. Some years back we spoke about the focus on education and mental health of the girls. So some years back we also made one application with the focus on education in order to support children to have scholarships and to become differentiated on their on their academic projects, academic way. So and we made that application and we still today benefit of scholarship till the regular, how you say, Maria, the 12 years of school.

Carla: 27:21

Yes, what is obliged. So, and that is a strong basis for their resilience and as a protective factor, because they can skill themselves, they can start to have another view of the future. Something else concerning emotions and these needs to respond to the specific needs of these children with very adverse experiences in all ways. So then became this application. Maria spoke and we still today are working on that, and we still today are working on that. Each of us have the responsibility of lead different areas. Like Liliana said, she’s with the eldest girls of the house, working on autonomous skills and promoting autonomy of the girls, and she has. I’ll invite you, maybe, so you better explain, because we are divided in different projects. We run different projects concerning the model and, after building the model, we work on instruments, on the work, on a methodology. Inside we reorganized ourselves. We review policies as well.

Ivone: 28:53

So, and maybe I let you, marie and Carla and Bruno, also speak a little bit about these different projects you lead Well, I will add something that that is not so much the history of Livramento, it’s more about sorry, it’s more about what we are doing now but just had an appointment, because what you share about the scholarship is a big part of our history and is very important. A little appointment is that our house is implemented in society, in the community, is a community with very risk factors, so the public school has very high risk factors. That was what invited us and moved us to search for other answers, other schools, and these are private schools. So our girls, most of our girls, and if it makes sense for them, for our necessities, they are in private schools because of that scholarship that is financed by a Spanish organization.

Liliana: 30:04

Spanish organization.

Maria: 30:06

It’s sponsored by Naturgi, which is an energy company a Spanish energy company.

Ivone: 30:23

Well, our history is made about many applications trying to have funds to promote to achieve our goals and our vision that we want to yes, that’s because the vision to become innovative, to never stop, always unsatisfied.

Carla: 30:39

So this is our charisma.

Maria: 30:41

Let’s say so since the beginning so of I was going to help explain what you just asked, yvonne. So we, for a whole year, the team worked together with Patrick on building the model, designing it and writing it down, and that was a very strong reflective process. We had meetings every week, we had material to read, we would write a section of the model regarding a certain issue. We would discuss it together, we would rearrange it and make changes, changes so we would get to a consensus within the team and that section will be closed and it would be also translated to English, obviously. So Patrick would also contribute, and so we did this process throughout the year and we ended up with in, by the end of the year, a document of 200 more or less pages, written in Portuguese and English.

Maria: 31:58

And that was what we designed. That’s what Livramento does, how it does it, for whom it works, and things to implement, things to change, things to work on in the future. And then came the implementation part. So in this implementation part, who, which was like two years, three years more during the implementation we divided ourselves in four different fronts and each of us would lead one of these projects. Bruna was not in the team yet, but now she also leads one branch of the implementation.

Maria: 32:52

And so the four branches were Sorry. She’s recovering the implementation, and so the four branches were Sorry.

Carla: 32:56

She’s recovering the time. You just can go a little bit back, maria, and speak about the participation process of children and staff, on the diagnosis phase of the model and on the construction of the model.

Maria: 33:12

Mm-hmm. So this process was also a result of an application that the, and the purpose of this application was not only to design the model although this was the main reason why we applied and we also designed a system of an evaluation impact system. We also designed a value model, a growth and development program for Livramento and a marketing and communication program. So it was a quite overwhelming year. But, that being said, we had different consultants concerning different areas of the whole application and this also has a stream of meetings and checkpoints what is being done. And those meetings and checkpoints also had the representation of different layers of the organization. You know, the children were there, educators were there, the board was there and this was very relevant because, um, it gave a sense of commitment of every, everyone, uh with uh, of everyone within the project, and all the consultants of this application were present, and that’s the stakeholders that Yvonne is referring. So it was a participated process and children participated also in important and relevant parts of building the model and they would have the opportunity to interact. Patrick would visit Livramento, I think, four or five times that year. He would participate in processes of the house, he would have contact with the children. So I think a lot of things were very positive during that process. Then COVID happens.

Maria: 35:18

We were in the first year of implementing the model and so it was a bit impacted, as you imagine, and so, but we didn’t stop the process of implementing it, of implementing it.

Maria: 35:33

So I was leading the building, designing and implementing the training program.

Maria: 35:40

My colleague Carla is, I was and I am leading because it didn’t end, and Carla is leading the process of the policies and procedures, revision and adaptation, so everything is coherent and congruent with the model.

Maria: 36:01

It’s a huge project with a lot of hard work that has been done. Liliana was responsible for developing the assessments for the children and young people, and this is an assessment that ends up in an intervention plan, individual and family plan. And from the training and the intention of supporting the development of all professionals in all layers of the organization, we felt in the end of three years of supporting people, that we might benefit on developing a specific instrument and process to support specific needs throughout. Also an assessment of professionals, because the training is a more collective approach and we felt that, as, as we do with the girls, we might support the development of adults in a similar language, and this process was started by me because I was responsible by the training, but now Bruna has been leading that process also and adapting instruments, and we are still testing out how this is helpful to us and to all the team.

Carla: 37:33

And we keep the same methodology of the beginning of building the model, Like they are responsible for a project, but then the project comes to the team. The team discussed, proposed some corrections and then come again till we have a consensus. But something it was also very interesting we work on it was the impact evaluation, and that is done over the years. So that is also something innovative in organizations social organizations to evaluate the impact of our intervention, and we do it with different targets Children, staff, professionals, families is a higher challenge to get information from families and with stakeholders also. So every year since 2020, we do it. So every year since 2020, we do it.

Carla: 38:38

And now we are just reviewing our theory of change because we understand lots of things changed in the last five years the rules, the laws, the profile of the girls.

Carla: 38:51

I don’t know if profile is the right word, but the characteristics of the young girls come into organizations is different comparing with 10 years back or with five years back, because they are more disruptive, they have more severe mental health problems and that means that challenge organizations and the way we are going to work. So something funny when Maria said we still are in the process, it means this is a never-ending process and this is a challenge. This is good but is also a struggle point somehow, because we never hand and we do it on our daily routine of work. So so, just coming to some challenges, the other one is the human resources to have someone with the entire time dedicated to this process of creation. But maybe Liliane could explain the process with the autonomous group, because it’s something very different and we have these apartments and so on, and you could explain a little bit better. You are the best one to explain it.

Liliana: 40:11

I was thinking about what you are saying, ivanonne, right now and I think it is exactly as you said. It’s like a ongoing process, as patrick said, that a lot of time. It is really a ongoing process and I think we all feel that in all the different projects or perspectives that we have here, working in our more, that we are more responsible for the project, but we are very connected and of course, we have to be that way and um about exactly my, my, the old girls, the older girls. So the difference between my groups are related to the groups of Carla, maria and Bruna is that I have girls from 16 years old to up and then they transition. They are in their groups. When they are admitted in our house they go for the Maria or Carla or Bruna groups and then they are evaluated, their life projects are being analyzed and worked out related to them and their families and the girls, and it is a process and, of course, in the basis we have this tool that we use, the basis we have is this tool that we use, for instance, the assessment, the development assessment, that it is a really help for us to be more connected to the needs of that girl, the needs and for her development and sometimes it makes sense for this specific girl in a period of the year to transition, to have this transition.

Liliana: 42:03

For my group, the pre-autonomous group, is a little different because it is more intentionally directed for their working, for their training, their skills on daily routines by themselves. They have all of us groups have a technician reference, that is, me or Maria, carla or Bruna, and a reference educator and a support educator. It is like a micro team concerning to each group, and the pre-autonomous is not an exception on that. So I have my reference educator, my support educator that are there present for the girls to work out with the girls of what they need in a daily basis, but not on a daily basis also of what they need in a daily basis, but not on a daily basis also. And then it is like if you work like a small house in a big house the government is really, really big and and it is like a small house they have.

Liliana: 43:08

They do their, their, their meals every day. They have like a leader, monthly leader, young girl Manager, manager, leader yes, that is responsible for everything that happens on that group, not only related to the. They go on supermarket, they do the menu, they do the supermarket list, they go the supermarket list, they go there by by autonomous, they go on group, they discuss on assemblies that they have weekly um the problems of the group. Of course, educator is always there to mediate something. Sometimes I’m there also and but it is more a training, more intentionally for their social skills. I can say that like soft skills and social skills to um to help them to be more, to facilitate their integration or adaptation in society.

Liliana: 44:08

So they have different roles there that sometimes they are not very they they are very oh this is so responsibility, a lot of things to do, we have to think in so many things and of course this is a ongoing exercise for their lives and it’s very, it’s very important and they know that.

Liliana: 44:29

They feel that of course it’s more demanding. But their age are different also, they are in a different phase of their life. They are in secondary, like high school, or in the university also, and so and after that, after a period of time there in Pre-Autonomous, we are ongoing process on evaluation, on participation of the girl in meetings to see if their needs on priority areas are more answerless and the needs are different. And then, if we are in a good planning system and achieved some aims that we feel the needs that that young girl should aim for their life. They transition for the, the apartment, and now we have two apartments, uh, really close to livermento, like not in a mile, I think, it’s not even a mile, it’s really close, uh, but it’s outside and the, the opportunity of that being outside, is very, very important for them, very important. Of course I’m I, me and my reference educator and my support educator are still like on behind and always present but not in presence. I don’t know if I was clear enough we are not in presence every day in.

Liliana: 45:55

Exactly, yeah, we are still working with them.

Liliana: 45:59

Um, we have, of course, we have related to the policies and the procedure that carla is responsible for.

Liliana: 46:06

We have we created a lot of a lot, some news procedures that will fill the needs that are important and one example of that is like the transition plan system for autonomy.

Liliana: 46:21

We feel the needs of have documents that have this agree, like agree between the criteria or the conditions to the young girl B on the pre-autonomous group or to the young girl B on the apartments, and which are the functional areas that we feel that are really important, that we understand and conclude that are really important for them to develop.

Liliana: 46:50

And some of these functional areas, it is possible and understanding to work it out with the girls individually and some of them are working out on group assemblies and so on, and some of that also functional areas like in alarm, red lights are really important to work it out on workshops and there are themes like our transversal for each one of them and it’s some some of that opportunities. Other girls from other groups that are like 15, 16 in the we all talk and discuss related to that and we feel the need for them also to be and integrate on these workshops, like in a prepare, a preparation of transition, also for the pre-autonomous group. Like two weeks ago we have like um two or three, so in the last month we’ll work it out like two workshops related to the politicians literacy, because we have elections really like two weeks from now and if we feel the need for the tried to be the most, I don’t know how to say it neutral.

Maria: 48:28

So they could ask questions know, where to check out the programs discuss their ideas and the financial literacy also.Liliana: 

48:41

that is a really important area also and they have like a workshop, like a month ago also. But we do that. This is related also with that. This is related also with some project that Carla had like he’s like the responsible for the training for the young people also.

Ivone: 49:01

yes, so I can go on for two hours, but now I will. Let Liliana, I would like to say one thing that is something that is particular for our house, that is, the experience of having a pre-autonomous group is something different and it gives us know-how. That is a good practice. Not having groups with very protected. They are small groups. The adult is always there then most of the times. In other organizations there are the apartments, autonomous apartments.

Ivone: 49:47

Then we have here a level in the middle that is the pre-autonomous and what we evaluate is a good practice because it is an autonomy, but inside the house, you know, and it’s like levels that they are going to go through, and I think it is something that differentiates us from other organizations this pre-autonomous group before the autonomous level and we also Right Because the girls see the pre-autonomous group as an inspiration, a dream.

Maria: 50:26

They are an example. It’s like having older sisters and brothers, you know, that are in a different level where I want to get you know. They really are examples for the other girls.

Carla: 50:42

And now we aim for a long time back to have apartments in the community and we just got it about one year and a half. And now another level is to go to outside home. So with less support, because they are more regulated and they have more self-regulation and self control on that, they are more skilled, that the transition will be smoother. But Liliana, you just didn’t hear that about the Adult Transition Plan were built. The girls participated on it. They also gave their. It was a co-participated process. Because they read it. They said here we did, we like to be like this, we can head this. This is not so important, so can you just explain that process of participation.

Liliana: 51:44

Yes, I think it is like a practice that we all in our house do in all methods and related to the pre-autonomous, of course, because, even because, even because of that, because there are old girls, so they have more critical, they are more connected, and we involve them, of course, in all the practice and all the things that we think that matter for their lives, cuts for their lives and the transitional plan for autonomous, but also the, all the documents, the, the, the rules not the rules like the internal regulations of the department, also before that, the role, the internal regulations of pre-autonomous also, and so they are always.

Liliana: 52:36

We always want them to participate, because only on that way it makes sense, and we do like meetings with them after dinner, in assemblies also, and so we discuss, we distribute the document, we take the document and so we ask them to read, to give them time to think about that, sometimes some days, and after that we go again and we want to, we want their feedback about what they think, the conditions, what could be different, what they feel the need that is not there, what they would do different and why, and some of their ideas make a lot of sense, and so we integrate that and we adapt that, and this is like a reflect of the participation that we want for the girls to have and, of course, if we do that also, we are also contributing for them to be part of something and for them to be like active in our society also. So they are always training their role on society. So I think it is very relevant and for all of us, it is the only way that makes sense.

Colby: 53:53

And to begin at 16, when do they graduate from the program, so to speak? About what age would they transition out of your program From?

Liliana: 54:04

the abutment.

Colby: 54:07

Out of the apartment or out into their own homes.

Liliana: 54:15

I think I tried to answer. If I didn’t understand very well, can you correct me please? Okay, so I think that is related to our law system, also the Portuguese law system. Our laws say that until for the age of 25, the girls or the boys can be on the social system right, our social system care, yes, but they have to be studying, like it is a condition.

Liliana: 54:43

the condition is that they have to be studying.

Liliana: 54:46

But I have my, all of my girls are studying.

Liliana: 54:49

So here in Portugal, if you want to go to the universities, like three years and more, two years for the master’s degree, and so easily they catch the 24, 25 years old.

Liliana: 55:03

So our work is to support them on that process. Of course, some of that girls begin to work sorry to study and then work on part-time, and so they are supportive on that also because we think that it’s good for them in all matters to have this balanced system and it’s good for their responsibility, it’s good for their budget management, it’s good for their responsibility, it’s good for their budget management, it’s good for their training, also for the financial, and it is like a step-by-step situation that we are giving support to them and working out on individual meetings, group meetings and so on, and we have this experience that they catch this opportunity, because a lot of these girls that I have right now, at this moment in the pre-autonomous, in the apartments, are girls that were financed by naturgy. You know this program that we are talking about like social, the scholarships that we talked like about 20 minutes ago or half an hour ago.

Colby: 56:17

I’m going to try and summarise all this and ask some other questions.

Ivone: 56:20

I’ll be doing well.

Liliana: 56:26

Yes, a lot of these girls were being supported. But a lot of these girls were being supported like in the whole school system, the Portuguese school system, like 12 years old, and after that, university for the ones that want to, and we motivate them a lot to be on the university and it’s like a nice group impression also because they see the other girls on the university, they want to go to the university. They have like this protective participation on school until the end of the high school and so I think it is really the impact of this programme, of Natalgy programme is outstanding.

Liliana: 57:14

It’s like life-changing.

Maria: 57:17

I would like to add to the answer one thing that these are the girls that continue in Livramento. And Portuguese government gives a huge help here too, because if you are in a residential care facility and you want to go to the university, public universities tend to have greater and difficult criteria to match, and so for a lot of young people in Portugal they go to private schools whose criteria are a bit achievable more achievable and, in the case of our girls, they apply to a scholarship, a public scholarship, and the majority of them have access to it because they are in residential care.

Maria: 58:16

and also, and answering to your question, some of the girls leave the program earlier if there is potential change in the families or whatever. Was that motivated them to be separated from their families? And me, carla and Bruna have experiences in managing processes where girls integrate, reintegrate their families before getting to Liliana’s group when they came to my group.

Liliana: 58:48

There are only autonomous work it out because there are no prevent. This is not the aim of return to the family. They want to be with Libermento, they want to be studying, they want to be there, and so we give them this opportunity and the courts agree with us saying that, okay, the girl wants to invest on themselves, they want to be on Livramento, they want to study, and we all the community support them on this process. So all the girls that I have are on an autonomy project.

Maria: 59:25

Can I just Same?

Liliana: 59:26

thing of Maria Carla and Bruna.

\Ivone: 59:29

I was just saying one thing, More than the age, of course the age is a criteria, but also in transition from different groups or transition to home, to society, is the evaluation of the competence. So age is important, the change, the transition from our three groups to Liliana’s group, the pre-autonomous of course, age is important 17, 18, but the competence is the most important and the regular emotional regulation Carla also and the regular emotional regulation Carla also competence social, emotional and so on, and functional, all the competence.

Liliana: 1:00:18

This is the criteria the competence.

Ivone: 1:00:20

We work and we intervene in the basis of the competence this was a topic you just point out, liliana, about Armory.

Carla: 1:00:31

I don’t know about families. Our whole intervention with families and of course, since the first moment they came into Livramento, family is an important target, considering we see family as a potential partner, but never forgetting the vulnerability of the families and never forget that if families were okay, girls were not here. So we work in this basis of trying to empower families, to integrate families in the work we do. It is a very difficult process sometimes, but because of that we made another application. So we are leaving application through application and another application to have some funds to do the work we want to do, because it is expensive. This is another challenge the sustainability of this process. So, bruna, lead this. Maybe you can develop a little bit this project. We had to work with families in a different model of those projects happening in Portugal, because we have another idea about how can work better this work with families towards the unification, towards going back in a good and safe conditions to family. Bruna, maybe can help.

Bruna: 1:02:05

Yes, in the first. Firstly, it was that the first objective about our work. But when we started working with the families, we changed a little bit and we would like to promote health relationships with them. So our model was a little bit different. Because we were, we came to the houses and worked there with the family In the context of feminism.

Bruna: 1:02:46

So we, and it was a little bit different because the family wouldn’t be arriving to the cabinet or a meeting in the house, in the living room. No, we would come to the houses and work with them, with the family.

Carla: 1:03:08

And with different people of family, as well the significant ones. Yes, we work with all of the system, so it was a logic of a systemic and family approach. In a systemic way empower families in their context and fill their routines.

Carla: 1:03:29

They are part of the solution, not part of the problem. So that is a different vision and we believe also, Bruna and Adriana, it was someone else who is a family therapist also. The purpose was this to make family to be the authors of their change, the responsible for their change, and in order to believe they are skilled and they can do it.

Bruna: 1:03:57

Of course, not all stories are of success, but the main purpose is to promote their skills and relationships. So that was accomplished.

Carla: 1:04:10

Something is very challenging for all of us is that the kids are removed from the home, their home, their natural places, and they were the victims, and then somehow there is an expectation of they go back to family, like if for magic, everything is okay after working with the kids in, uh out of their natural context. So the natural context must be interviewed and must be skilled.

Maria: 1:04:40

For since first moment maria go ahead, I was um, just going to add because it might sound a bit confusing, when bruna was doing this project, she was not a reference technician in the house.

Maria: 1:04:53

Yes, so she was not part of the team, she was an external, she had been working with us, but then she left and she started this project with adriana, which is a who is a family therapist with a specific methodology of intervening with family, guided by this university in Coimbra, with reference university, in systemic intervention with families, with their supervision and consulting. And she was not a part of the technical team. Otherwise it would be kind of a conflict of yes, yes, and then, after this project finished, then bruno was started to working with us and we also aim to make a second application to continue this project.

Carla: 1:05:49

It was a pilot one. It was also written like the structure of the program, the model we are implementing, and now maybe next year we plan to have another application to keep going on on this work, with some revision of the model we’re implementing about family. But also this intervention about family is part of our model, just like work with the carers of Livramento and with the eldest girls and so on, schools as well.

Colby: 1:06:28

Sorry, the schools. Do you interact with the schools that the girls go to?

Carla: 1:06:35

yeah, maybe you can explain better. It’s a very close relation, must be a very close relation with schools to prevent lots of things and promote lots of things.

Colby: 1:06:45

But maybe they can explain better than me because they are the ones who are working on it.

Ivone: 1:07:02

We contact not just with the director, the principal teacher, the reference teacher. But we also promote meetings with psychologists and the teachers, or pedopsychiatrists and the teachers’ network.

Maria: 1:07:22

We work with them, network, special network of the yes, and also there are elements very important. The staff from the school that are not teachers, the staff from the school that are not teachers that see?

Ivone: 1:07:44

they, yes, and they are important to know if they are well to give them information about the girls, they pay attention when they are playing or they share important information with elements from the school.

Carla: 1:08:04

They are strategic people on the field.

Bruna: 1:08:08

Yes on the field.

Ivone: 1:08:09

Yes, they are very possible to us, and then we make an intervention together.

Colby: 1:08:19

It sounds holistic, isn’t it?

Ivone: 1:08:22

Yes, that’s it.

Colby: 1:08:24

Yes, yes Must be. It sounds so wonderful what you’re doing. The jurisdiction in which I live and work residential care is very different to the way you describe it. There are a number of questions that I’ve had in my mind as each of you have been talking. I think it sounds like to me it would be fair to say that there’s been three significant transformations at Liveramento, particularly within, say, the last 50 years. So from the orphanage and the question I had was who was staffing the orphanage before the nuns were brought in, before?

Carla: 1:09:09

the nuns were brought in. Poor ladies Two very severe ladies Okay, managed about. I think we reached 136 girls in the beginning and then 18, 19, two severe ladies. When Engineer Almeida Sousa was invited in the 70s, he said he made a revolution. Yeah, so there was this he was making a revolution, and he started a revolution then, and then it was. In that period of time came the nuns, the nuns and did those.

Colby: 1:09:44

So a couple of things that are probably relevant to some of the previous conversations that we’ve had on our podcast, including about the transformation in the Cotswold community from a reformatory they call it a bore store, I think in the UK, but it’s young offenders, young male offenders to a therapeutic community around the same time. I would say but the person that you are referencing comes in. What do those two women do?

Carla: 1:10:17

They just take care of basic needs. The old girls were just very equal with themselves. They were not individual needs who responded, just they feed, they work on domestic tasks. They didn’t go to school. School it was inside, only the basic knowledge that only after 18 years old they was going out, but before that they were just closed like a kind of a prison we can say. So it was a very severe thing. Yeah, um, and that was like that not only in the middle, but it was a cultural thing in society in institutions across the portugals told that the children, the young girls between 14 and 18 wouldn’t leave.

Maria: 1:11:22

So they would stop leaving the house and the facilities when they got to the teenage years, or more or less 13, 14 years, and they did have kind of workshops where they would learn useful things like sewing et cetera. And then I think the thing that happened the most, as Ingeniero Almeida also told us, was that they would leave these facilities to go to families and like high society families and work like cleaning and cooking, etc. Um, and they would not leave before the age of 18. And he would tell other things that were not very pleasing to hear, like having windows painted, not to to, to look outside to the street, etc.

Carla: 1:12:17

So it was very much a closed institution and yeah institutionalized, but uh, basically yeah, and he comes 50 years back. We’ve made a big change.

Colby: 1:12:30

Yeah, and so he comes in. Did those ladies leave Livramento at that point in time? And the nuns came.

Colby: 1:12:41

Yeah, and the nuns came in, and he drew the nuns from outside of Portugal as well as within Portugal, is that right? Yeah, yeah, and so the whole culture, I guess, of the facility would have changed from one of basic subsistence and subservience to one of you described a focus on education and developing the individual and their capacity to lead a normal life, I guess an ordinary life, in the community at some point, and so that was quite revolutionary, as you described for such facilities as Liveramento was at that point in time. And then so they were there you said the nuns for about 40 years, so they must have overlapped with you, maria, and you and Von you were there when they were there, and you as well, carla, yeah, and me too also.

Liliana: 1:13:53

But you was just I was with them like one year and it was very interesting because my my admission was really but good, one can contextualize better my admission was concerning their um mission was concerning their um replacement living. Yeah, when I want to play about that, it’s like I’m I’m the one that was like the yes you are right.

Carla: 1:14:19

You are right, lilliana, and they still have the nans, because they are our friends. The, they still have here a home whenever they come to porto to go for a consultation and so on. They can sleep here and they come to visit us, they sleep here, they are invited so they still are part.

Colby: 1:14:36

Yes, yeah, wow, um, there’s so many questions I can, uh, could, ask you, but but, um, I’ll just go on with my little um. First little bit about the transformation. So, when that first major transformation, it was very much an opening up and a focus on education and developing the girls for life. And then you mentioned the nuns left and you had professional carers, I guess come in to the role. So that was, I think, and expectations that were imposed by the authorities in Portugal about what these therapeutic, what these residential care homes would look like and what would be the practices there.

Colby: 1:15:49

The education element continued to be very strong, the education element continued to be very strong, the education focus continued to be very strong, and then maybe even another time of transformation or whether it’s, you know, in actual fact, I’m starting to think that it’s just growth, it’s incremental growth and development of Livermento, where, from that time in the 70s where the new director came in and the nuns, and then what was set out by the authorities, I guess in the mid 2010s to then developing therapeutic model and, alongside that, what we would call a transition from care program. But the older girls, liliana, that you talked about, talked about and also the project to look at family connection and family reunification. So it’s really been, as far as I’m imagining it to be, a continuous growth and development over these past 50-odd years for Liveramento.

Maria: 1:17:17

And.

Colby: 1:17:18

I just think it’s remarkable, really, what you describe, what is happening and in amongst so many questions I could ask you, and in a month, so many questions I could ask you. I guess I was struck by how much of a family environment it must feel, which would be in many jurisdictions and many contexts, to describe a residential care facility as a family environment. People would think that that was not true, not accurate, yeah, but but you talk with I’m imagining in my mind girls from six and older growing up. They can see older girls who are going to going to private schools, um, graduating to, to the, uh, the older girls program, university, and that’s what happens in a regular family, isn’t it? You observe your older siblings as they progress and it sets aspirations, you know, aspirations beyond survival to aspirations of flourishing and thriving. How many girls kind of start 6, 7, 8, 9 and go right through and into the older girls’ program, to the apartment and beyond? Have you had, how many girls have you had that have been able to make that full progression?

Carla: 1:18:53

so in the last 15 years, there are a big change about the social protection system, because when I started and marie and carla, almost 80 percent of girls were less than 12 or 15, less less than 15. So and now we have only one girl with 10 years old and the average age is about 16 years old. The average age is different. More than 30% are 18 or plus. So, however, that was the question.

Ivone: 1:19:31

It was? Was it the girls that enter here with six years and go through and yeah, and?

Carla: 1:19:36

for one hand, we see, so we have some critical positions because we really do believe. I really do believe that residential care homes may be the best opportunity to life change of some girls in some situation and sometimes, when they come with 16 and 17, we don’t have much time to work on them because it’s different the time we have to transform For other hands. We also yes, hands. Because of this, we also. We also yes.

Ivone: 1:20:11

It’s first because of the attachment because they can live at 18.

Bruna: 1:20:17

If they can live, they can decide if they want, if they want.

Ivone: 1:20:22

They can live at 18. If they came here at 17, we have few time to have a secure attachment with them, so they yes, sometimes we didn’t have time to to to work on that less time with more problems.

Carla: 1:20:38

For another hand, we also have this experience of admissions of girls with 17 18.

Carla: 1:20:46

They ask to come to residential care home because they have this consciousness of how important it is to be protective and the difficulties families sometimes have concerning relation and interactions with families. So, however, I must say that, more than before, we have academic success, because we are between 99% and 100% of success in academic progress. Although all these challenges we have, the biggest challenge is whenever they come with 16-year-olds. They already were absent at school, they had problems at school and so on, were absent at school, had problems at school, and so on. So a protective factor, like we said, is not going to the same kind of schools from those they came, but to a different kind of schools. But that means a different kind of friends, of relationships, a different kind of vision about the future, of another significant ones around the social context they start to live, and that is empowerment also because they see how this is different, I can do like the other girls, I can do like this and then they become ambitious. So I don’t know if you answer your question, colby now we have just one.

Ivone: 1:22:09

Now we have just one girl, I, I think that came here at 5.6 and is in university. We have five. We have five girls.

Colby: 1:22:22

Five currently at university.

Maria: 1:22:24

I was doing the exercise and I can remember at least five girls that started really little in Livramento and that are between the 20 and 25, yeah, years old, yeah, and that’s over.

Colby: 1:22:40

Well, that would be over the last 20 years, within the last 20 years, I guess yeah yeah, yeah, and so I guess what I’m also understanding is that there has been a change that is probably roughly 10 years or so ago, where the complexity and the age of the girls went up when they came in. Am I right in thinking that? Yeah, so that interests me a great deal from the point of view of what you’re doing, bruna. So are we saying that these are girls who are 15, 16, 17,?

Bruna: 1:23:25

that you’re looking at family reintegration with, or are they younger girls On that program.

Colby: 1:23:31

It was that ages. Yeah, yeah, yeah. So they, yeah. And were they coming? Where are these girls coming from that are coming at 15, 16, 17? Are they coming from foster care? Are they coming from their birth family? Where are they coming from?

Carla: 1:23:48

Well, in Portugal we are just as you know. We have the opposite rates concerning the rest of Europe and the world. So 80% of Portuguese girls with these factors live in residential care homes. Only now we are trying to change this percentage, this weight concerning foster families. So we are still very, very we have very few foster families, maybe 2% of the young people in the system, so mostly they are. They come from families directly to residential care home, also because of their age, because it’s easier to go to a foster care family when they are younger, not with 16 or 17. That pushes to think about the prevention intervention, preventive intervention in the prevention intervention, preventive intervention in the field. How it happens, because I believe, if the girls can, with 16 or 17, the risk factors were there since long time back and never changed, so that is another situation that’s it to to get.

Colby: 1:25:15

If those girls are primarily coming from their birth family and the birth family are um, um, I struggle with their parents are struggling greatly to provide the level of care, uh and that that they need, it’s remarkable to see a transformation whereby they can either, or both, successfully reintegrate into a family environment that is much safer and much more able to respond to their needs. It’s also remarkable to think that those young people have an opportunity to complete their education and go on to higher education as well. I mean, we know that education really is the key to rising out of poverty and for our children and young people in out-of-home care, for them to change the trajectory of their life, and in doing so, of course, we’re changing lives of their children and grandchildren and so on. So there’s tremendous human capital built through services like yours, where you are changing the trajectory of the lives of young women. When your former director, when he arrived in the early 1970s, how many girls were in the orphanage at that time?

Carla: 1:26:59

I remember when he came, yeah, oh, more than 80. I believe 86, 87. And then when I start, I remember 76, 77, when I start, then, when I became director, it was an objective to have less girls here, objective to have less girls here, and then we reach the number of 45, our protocol. But these 45 are divided in units of 9.

Colby: 1:27:39

I’m just wondering how that was achieved to reduce the numbers of girls at Livramento.

Carla: 1:27:51

How we did it. Yes, we proposed to social services to reduce the number because at the same time we became working more in individual process of the girl, with more trying to promote the development, to organize everything of each goal. They have a different level of intervention. The nuns intervention it was very good but it was a very family in a very family way also, very family in a very family way also. So we felt it was not standable. We could not stand to work with so many girls and to go deeply in the work on them. Even today we feel they are too much.

Carla: 1:28:38

So maybe the girls are too much, or maybe we are too few, the human Christophs. So we then made a proposal, and that it was accepted to videos.

Colby: 1:28:50

Okay, it’s been quite the process of developing and rolling out the therapeutic model with Patrick’s assistance. I’m just curious as to how it’s been received by the carers on the ground, the carers that look after the young people. How have they received it? Have there been any challenges in being able to implement with them?

Maria: 1:29:24

implement with them. Well, we decided that the best way to start implementing the model was to use the training as a source of gradually promoting the appropriation of people and being such a challenging work and emotionally challenging work for them who are in the front line of everyday management with the work, to absorb whatever tools or reflections or knowledge towards the work. It’s interesting that we were just focusing on the changes, because I think one of the challenges of implementing the model was also the clash between recent entries, professional entries in Livramento, and the professionals that were already working in Livramento for several years. And we do still have a few educators that worked there for several years, even though the majority are more recent recruitments.

Maria: 1:30:48

And I think the challenge in the beginning was this is not safe, you know, because everything was done in a certain way and now people are expecting us to think about the work, to express ourselves about the work.

Maria: 1:31:07

To express ourselves about the work, to agree on certain basic things and anchor things and to agree on things that have to change. And there are cultural issues that are very positive, of a religious background and a certain way of managing things, but there are also not that positive things associated with that culture and that we have to change, and that we still have to change. We have to be very aware of things that are very rooted in the way of managing things and that are not helpful, and and so that was one of the challenges, the resistance to change, um, but I think that throughout the process of doing the trainings, I think people understood that it was more helpful than damaging to participate, to engage in reading the materials that we distributed. We also do manage the training rotatively. I mean, I’m leading the project, but I’m not the only one that is doing the sessions. Every one of us is doing them, and everybody is doing them and everybody.

Maria: 1:32:28

So everyone is doing it and we do, everyone in the technical team, obviously, and everyone is attending to the sessions.

Maria: 1:32:37

Uh, even the boards of administration has sessions to have a certain level, appropriate level of knowledge of what is being done in livramento and what is working with traumatized people and what helps and what not. Helps the cooks have, the general services have, the educators have sessions, and that is very relevant. Our method is this we share a bit of material, we share a bit of the model, but we can share things that are not part of the model. An article we can build a two or three pages on an issue that is became relevant in a certain point of time, and then we don’t do like a very uh, like class, uh, format. You know, we share the material material ahead and then we discuss uh, what were the thoughts about that, what experiences are we having related to this issue, what did people do, what they think about, what they felt about it. And then, in this way, I think we are not giving all the answers, we are just giving a way of thinking about the work and a way of reflecting about the work and the needs of the girls.

Colby: 1:34:07

We want people to think about what they’re doing and to be supported and encouraged to stop and think about the work, how it’s impacting us, what we’re doing, and one of the other things that’s really came through in these podcasts is the importance of doing that right through the organisation you know and across all the roles in the organisation. You want an organisation that is aligned, that has a common knowledge base, has a common philosophy or approach and there’s an understanding across the organisation of what that looks like.

Carla: 1:34:57

Yeah, something else we felt it was very important and it was a change is about the recruitment process, because the characteristics and profile of staff are very, very important and in Portugal they are not obliged to be graduated the one who take care directly with children. Sometimes they are not so much skilled and our recruitment process we made a system with the help also of Patrick is focused on the character, the sense of mission, the sense of purpose and so on, the values of people and the resilience also, because that’s very important. It’s very easy to become vicarious, trauma or burnout, so it must be emotionally very strong and also with sense of purpose to work in a place like this one, and the recruitment process becomes a very important instrument.

Ivone: 1:36:02

We made about different moments, that we have different moments, methodology that we apply of support the educators, the carers in meetings to the technical and the carer or in a group, and also the training meetings and the training. Can you help me, Maria João?

Maria: 1:36:30

just clarify what I’m saying so um, when we thought about the model and the appropriation of the model. This is the more formal way of appropriating, but what Carla is saying is that we also thought about all the of the group processes inside Livramento, and the group processes go from the start the group process from children until the group process between different layers of the team, and so we are responsible for a set of people each one of us and so we have the responsibility to meet in a trustworthy how do you say it? Frequency, and in those meetings that can be in a one-to-one or one-to-three groups, we discuss what is going on, what people are feeling about what’s going on and what strategies may be put in place to manage what’s going on, what people are feeling about what’s going on and what strategies may be put to place to manage what’s going on. Um, we also have these meetings with yvonne. We have these meetings with the ones that are at our responsibility.

Maria: 1:37:36

The educators have these meetings with the girls, with the group assemblies, and we do have meetings directly with the girls in a holistic way, as we spoke before, but also in a in a more internal way of managing things with, for example, the assessment of their development and and the building of the plan of intervention with the girls, and so all of this is support. All of this is also appropriation of the model and a way to maintain as healthy as possible dynamics inside the liveramento and if this is reliable and systemic, etc.

Maria: 1:38:21

it’s less probable for collusions and subcultures to develop, etc, you know, or it’s difficult for them to happen without visibility. That’s what I mean to say.

Carla: 1:38:36

And we also have supervision, you know, with Patrick and the team and me too, and now the team felt the need of having some more clinical supervision. Let’s say and we add someone to this team and maybe something we didn’t say about all the applicants we tried to have a scientific committee that could go through all the phases of the application of the projects and also reflect with us at the same time. So it was a supportive system all the time in our situations.

Colby: 1:39:17

I mean, I expect nothing less of Patrick, of course, and the contribution that he’s made and the contribution that he’s made. I recall a conversation that I had with Patrick some time ago where I’m just I’m trying to think of the. We were talking about questions that you might ask an organisation or ask a group of practitioners about the work, to kind of draw out what’s really important. And in the context of that conversation I said I’ll. I think there’s only really three questions that you need to ask and answer Maria just said two of them, but in your presentation earlier all three were encapsulated and that is to be able to stop and think what’s really going on here that’s question number one and to have a theoretical framework which helps us answer that question what’s really going on here? What’s going on for our clients, but also what’s going on for ourselves?

Colby: 1:40:29

The next question is what can we do to respond therapeutically to what’s really going on here? And that’s where the model of care comes in. And often the model of care can have both it can have the understanding of what we need to know and how we best understand our service recipients and also what we need to do to respond therapeutically. And then the third question, of course, is how do we know we’re making a difference? And I think you talked about a constant process of evaluating and, of course, if we don’t turn our minds to what success looks like in our endeavours, then all the problems just take up our attention and we struggle to see those things.

Colby: 1:41:24

So I think you know evaluation and constant evaluation, review and improvement is so important and very much based on having in our minds what success, what a good outcome looks like. So I’ve heard all of those things today, so that’s terrific. I know we’re sitting on just a little bit over an hour and a half. I usually give people who come on the podcast the opportunity to ask me a question if they like. I probably would suggest that we don’t have five questions of me, but did you think about a question that you might like to ask me before we go, because I love answering questions without notice?

Maria: 1:42:18

Yeah, we discussed a little bit before the beginning.

Maria: 1:42:23

So recently I mean, I’ve heard about your podcast, uh, because patrick told us about it, and uh, I went and searched and heard I think three episodes and I thought it was. I was really blown away by the work of dr nicola sullivan I think it’s her name and the work that Sally Rhodes did with families, which sounded very innovative and very mind blowing, I thought. And so I was like Colby has access to people that are doing good and innovative things, good and innovative things. And so, since you have that access and you are doing this that you’re doing, we would like to know, from your position and your lenses, looking out not only in Australia but throughout the world, what innovative things have been or have been coming up to you in the field of residential care that you think it’s relevant to share with us and with whoever is listening okay, um, there’s so many things that that I would um say so far, from the various podcasts with people with experience in residential care, the things that really stick out for me, one is preserving family connection, I think.

Colby: 1:43:58

Well, I don’t think. I believe that our attachment style, the way in which we approach life and relationships, is an amalgamation of all of our significant attachment experiences. They’re all of our important relationships, contribute to our overall attachment style. So you have attachment relationships and those relationships can be secure, insecure, disorgan, disorganized, whatever. And then you have attachment style, which is how a person approaches life and relationships in consideration of all of their attachment experiences and how that is reflected in their internal working model or attachment representations model or attachment representations. So it’s very difficult to achieve attachment security in terms of security of attachment style when you leave certain relationships damaged, when you leave certain relationships damaged unrepaired, and that happens too often in our out-of-home care system.

Colby: 1:45:12

So I think, one of the things that has really stood out for me, and even going back to the Cotswold community in the UK where Patrick first started his work, the Cotswold community in the UK where Patrick first started his work what I understand to be the case about other such programs and therapeutic schools the Mulberry Bush School is this acknowledgement of the importance of preserving and repairing and strengthening connection with family and how those places including now in the supported accommodation facilities in the UK that I know of the children go home?

Colby: 1:46:00

They go home for special occasions In the therapeutic schools. They go home in the holidays, special occasions In the therapeutic schools, they go home in the holidays. So these are very, I guess is full of risk, that we can’t get rid of all risk for our young people, that we need to be able to manage risk, but we also need to ensure that our children have good family connection. So, in a nutshell, I think it’s been, with various programs, the totally different approach to preserving birth-family connection. Yeah, and that’s why I was really interested to hear about the work that Bruna had been doing as well and that you’re seeking to do more of had been doing as well, and that you’re seeking to do more of.

Colby: 1:47:28

I think you brought. You mentioned two of our previous guests, maria and Sally. Sally is from my jurisdiction. I provide clinical supervision for her team and they do terrific things in terms of getting children home, getting children, young people home. Nicola is in Ireland and a secondary interest for me beyond residential care is supervision, supervision and support, and what I’ve noticed with most of my guests is this idea of you know everyone in the organisation having supervision.

Colby: 1:48:19

Now, you referred to meetings as well as supervision, but what I mean by that is that everyone has the opportunity to stop and think and reflect and talk about the work and talk about the individuals where that’s appropriate. So I think that’s it shouldn’t be innovative, but it is. Would be my observation. And look, and I don’t have thank you for suggesting it might be the case, maria, but I don’t have necessarily the reach that you were saying in terms of people I know from the jurisdictions in which I have worked is that you know not everyone in the organisation.

Colby: 1:49:12

In fact, very few people in our statutory child protection departments, for example, have even the opportunity to just stop and think about the work that they’re doing, its impact on them, what’s really going on for them and for the children and young people that they’re making decisions about how to respond to their needs therapeutically and how we know that we’re making a positive difference in our lives. I think without supervision, without that setting aside of time to stop and think, the work becomes very, loses its heart and just becomes very procedural. I’ve said that in other podcasts as well when we stop thinking about what we’re doing, we just become very heartless and procedural and that’s awful for our young people. Sorry, maria.

Maria: 1:50:13

No, that was a great answer and I do agree with everything that you said. I think we all do, and I think this is also a challenge, you know, because we have this in this structured way since we designed the model. Obviously, meetings happened before that, but we didn’t think about the flux of meetings in a systemic and systematic way. Flux of meetings in a system, systemic and systematic way, and maintaining it, it’s a very for us at least, it’s a very great challenge because, uh, because of several factors, but one of them being that our context is very unpredictable, although we try to bring the most predictability that we can. And it’s challenging not to reschedule, not to drop the meetings that are planned, etc. But I do think that this is essential to our work to have. They might be small, like short slots of conversations, or longer, it doesn’t matter.

Maria: 1:51:35

I think anxieties go down when people know that they can count on this one meeting that they are going to have in two days and that it’s very probable that it’s not going to blow away and not happen.

Maria: 1:51:52

You know, and when we have adults that are less anxious, we will have children that are probably less anxious also, and so there, I realized that we all reckon that, uh, when we started doing this, you know you can always spot on people that are struggling, and I think the nature of human beings is jump to judgments and think, oh, that person has a problem, she she’s not fitting in, or or she’s always struggling in the same issues, and it’s very easy for us to personalize an issue on someone rather than on the way things are happening on around and in the system.

Maria: 1:52:42

And what was kind of evident to me is that we will always have people that are struggling and whose profiles might be relevant to the good work. But when the system is working, it’s less probable that this is going to have a negative impact in the girls and the young people. And I’m not saying that we don’t sometimes fail, I mean, and that a meeting doesn’t happen. But I am also very aware that when that happens, things start to happen, you know, like anxiety starts to arise and issues that might have been contained in a certain point are are not contained. And so that’s why we all of us value so much this consistency and this stream of places where people can think about what they’re, what is going on, what they’re feeling about the work and the girls, but not only the girls the work in general and feel supported and listened to, and that is one very, very relevant issue of our work.

Colby: 1:54:03

Well, listen, thank you again for um agreeing to take part in the podcast. Hopefully, um, you, we, we kind of uh are able to present all the things that you wanted to present. Um, I think it is such a it’s such a fantastic endeavour that you’re involved in and I’m really pleased to be able to make it public through this podcast. So I just wish you all the best in your continuing endeavours on behalf of the young people, and maybe we might have another chat another time if you’re open to it.

Liliana: 1:54:51

Yes, of course.

Carla: 1:54:52

Yes, thank you very much.

Bruna: 1:54:56

Thank you very much, Colby

.Ivone: 1:54:57

Thank you.

Liliana: 1:54:58

Thank you, thank you All right.

Transforming Lives: Dr. Kiran Modi’s Journey with Vulnerable Children in India

Every child deserves a sunrise and a new beginning

Dr. Kiran Modi’s remarkable journey from academia to founding one of India’s most influential child welfare organizations offers profound insights into transformative care models for vulnerable children. With a PhD in American literature, Kiran’s unexpected pivot into child welfare began with a deeply personal childhood experience of being separated from her parents – a brief but formative moment that instilled in her a visceral understanding of the trauma children face when separated from family care.

Founded in 1994, Udayan Care has evolved from a single children’s home to a comprehensive organization operating across 36 cities in 15 Indian states, with international chapters in the USA and Germany. What distinguishes Kiran’s approach is her holistic vision of child welfare that extends far beyond institutional care. The organization’s name itself – “Udayan” meaning “eternal sunrise” or “new beginning” in Sanskrit – embodies its mission to bring light and hope to vulnerable children’s lives.

The cornerstone of Udayan Care’s innovation is the LIFE (Living in Family Environment) model for group homes. Unlike traditional orphanages with rotating staff and institutional environments, these “Sunshine Homes” create genuine family-like settings with remarkable stability through a unique feature: voluntary mentor parents. These committed individuals, currently numbering 29, pledge lifelong relationships with the children – providing consistent emotional support even while not living in the homes full-time. This addresses the critical issue of attachment disruption that so many institutionalized children face, directly implementing John Bowlby’s attachment theory in practical care settings.

Kiran’s research-informed practice led to India’s first comprehensive care leavers study, examining the challenges faced by young people aging out of institutional care. The study identified critical gaps across eight domains: identity and legal awareness, housing, independent living skills, social support, emotional wellbeing, physical health, education and vocational skills, and financial independence. These findings directly informed policy changes, including improved aftercare planning, increased financial support, and the creation of India’s first care leavers networks – demonstrating how research can drive tangible system improvements.

Perhaps most impressive is Kiran’s integration of therapeutic approaches with practical support. Trauma-informed care underpins all services, with Kiran poignantly observing that trauma “lodges in your heart” – we don’t overcome it completely, but rather develop coping mechanisms and resilience. Through this lens, Udayan Care’s model combines Bowlby’s attachment theory, Erikson’s psychosocial development framework, and Bronfenbrenner’s ecological systems approach to address children’s needs holistically.

Kiran’s work extends beyond direct service to include advocacy, research and policy influence. She established BICON (Biennial International Conference on Alternative Care for Children in Asia) and launched an international academic journal focused on institutionalized children. This multilayered approach – connecting grassroots practice with research, policy and global networking – creates systemic change rather than just service delivery.

For organizations seeking to implement similar models, Kiran emphasizes several key principles: prioritizing mental health and trauma-informed approaches; developing secure attachments through stable relationships; addressing developmental needs through frameworks like Erikson’s stages; embedding children within communities rather than isolating them; building resilience and coping skills; and fostering spiritual well-being and purpose.

As we consider global challenges in child welfare, Kiran’s integrated model offers valuable lessons. By combining family-like environments, professional therapeutic support, community integration, and pathways to independence, Udayan Care demonstrates how we might better serve our most vulnerable children while advocating for systems that prevent family separation in the first place.

You can listen here:

You can watch here:

About Kiran:

Kiran has a PhD in American Literature from the Indian Institute of Technology, Delhi. Kiran founded Udayan Care, a non-profit organization, in 1994.

Since then Udayan Care has delivered programs at national and international level, with a focus on family strengthening and care reform.

Under Kiran’s leadership, Udayan Care now operates in 36 cities across 15 states in India and has international chapters in the USA and Germany.

Kiran developed the LIFE (Living In Family Environment) model for group homes, initiated aftercare programs, and launched the Udayan Shalini Fellowship, which has supported over 16,000 girls in higher education. Kiran also established 24 IT and Vocational Training Centers, training over 30,000 youth.

Kiran has pioneered several initiatives including BICON, Biennial International Conference on Alternative Care for Children in Asia, (BICONs), Asia’s largest platform for care reform; an international journal, ICB, Institutionalised Children Explorations and Beyond, and related initiatives.

Kiran led India’s first care leavers study, resulting in new programs and the formation of the country’s first care leavers’ network, as well as a global network of care leavers.

Kiran is a recipient of many prestigious awards, including the National Award for Child Welfare – India’s highest commendation for a non-profit child welfare organisation, and has contributed to several research papers in national and international journals.

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Transcript:

Kiran: 0:20

Then you can do individual care for each and every child. So this is the kind of stability we are able to bring in. Children know that the others may come and go, but my mentors would remain and we’ve been able to facilitate care leavers networks as a global care practice. Aftercare does not stop. Even when they become an ARG, they leave after care, they become Udian Care alumni.

Colby: 0:51

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me today for this episode is a highly respected figure in child and family welfare in India and beyond. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the land that I’m meeting on, the Kaurna people of the Adelaide Plains, and acknowledge the continuing connection the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest today is Dr Kiran Modi. Kiran has a PhD in American literature from the Indian Institute of Technology, Delhi.

Colby: 1:40

In 1994, Kiran founded Udayan Care, a non-profit organisation. Since then, Udayan Care has delivered programs at national and international level, with a focus on family strengthening and care reform. Under Kiran’s leadership, Udayan Care now operates in 36 cities across 15 states in India and has international chapters in the United States of America and Germany. Kiran developed the Life Living in Family Environment model for group homes, initiated aftercare programs and launched the Udayan Shalini Fellowship, which has supported over 16,000 girls in higher education. Kiran also established 24 IT and vocational training centres, training over 30,000 youth.

Colby: 2:39

Kiran has pioneered several initiatives, including BICON, the Biennial International Conference on Alternative Care for Children in Asia, BICON, Asia’s largest platform for care reform, and an international journal Institutionalized Children’s Explorations and Beyond. Kiran led India’s first care leavers study, resulting in new programs and the formation of the country’s first care leavers network, as well as a global network of care leavers. Kiran is a recipient of many prestigious awards, including the National Award for Children for Child Welfare India’s highest commendation for a non-profit child welfare organisation and has contributed to several research papers in national and international journals. Welcome Kiran.

Kiran: 3:38

It’s such an opportunity. Thank you, piers, for giving me this opportunity. I don’t know whether I should call you Colby or.

Colby: 3:45

Yeah, colby’s good, colby’s fine. And I just like we just also should acknowledge Lena, who is also joining us on this podcast, and she will be helping you with some slides that you wish to show during the podcast. And Lena is your Director of Advocacy, research and Training there at Udayan Care. Thank, you.

Colby: 4:09

Thank you. Yeah, so I feel very privileged to have you on, kieran, and it’s also nice to have someone on who’s in a relatively similar time zone for me. So it’s mid-afternoon for me and mid-morning I think for you, mid to late morning. Yes, yes, and I just tell you that somewhat embarrassingly when we were first communicating and you were putting IMT, I was reading that as international median time. I thought I thought it meant Greenwich Meridian time, not Indian. So that was my bad. We say that was my bad here. So, anyway, glad that we got it sorted out after a while. So, kieran, can I first ask you to perhaps just tell us about Udayan care and in particular, perhaps mention what the word Udayan means and how does the definition of Udayan relate to the work?

Kiran: 5:14

It’s a lovely question, very near to my heart. Udayan is a Sanskrit word. It means eternal sunrise or a new beginning At Udayan Kaya. This is the essence that guides everything that we do. We strive to bring light into the lives of children, youth and women who have experienced deep vulnerabilities.

Kiran: 5:37

We were founded in 1994 and we had three major verticals and I would just like to tell you family strengthening. Actually it anchors all our programs in all these verticals we are looking at how do you strengthen the families so that children do not remain vulnerable, they don’t get separated from the families. So, first silo, as you can see, child protection and alternative care, under which we have many programs. But you mentioned also the group home model, which is called GAR. Gar means you know children’s homes. Then there is aftercare. There are several programs for care leavers. In the second vertical, which is education, skilling and employability, you’ve already introduced this to the audience, but I would just like to reiterate Shalini Fellowship Program and the Information Technology and Vocational Training Program. They are looking at vulnerable girls from the communities, youth and empowering them as per their capability higher education, vocational training and finally getting into employment. The third silo, which is very, very near to my heart because I’m also realizing again and again just service delivery will not make systemic change. How do you bring about that systemic change? That’s why we started this vertical, and I’m so glad that Lina is here with me. She’s heading this department.

Kiran: 7:08

Art means advocacy, research and training, so we’ve been doing a lot of consultations and seminars. You’ve already mentioned biennial conferences and I’m so happy to say that in October of this year 2025, we will be having an international conference. This will be the sixth one. In Malaysia.

Kiran: 7:30

We take out an academic journal you have already mentioned, and I always like to say that it’s a niche journal, you know, because it’s not about social work, it’s not about child rights, it’s actually about children who are without parental care. It’s actually about children who are without parental care. How do you strengthen the communities so that every child gets a family-like environment to grow up in? Then we’ve been conducting a lot of research studies. Almost 100 research papers have been published in different journals, including our own, and trainings, which is again very, very important, because we are working with several governments in India where we are training the child protection functionaries into delivering their work even better and learning from them as well. So it’s not only we are training, we are also learning, and I would just like to say that you know our children without parental care. When they get all these opportunities, you know the underserved children and youth they can really go places that’s lovely.

Colby: 8:34

Yeah, it’s such a an awesome endeavor, or endeavors, array of endeavors, that you’re doing for vulnerable children and young people, and I’m very pleased to be able to hear about it today. And you said something in there that is interesting to me, and I think it’s important to acknowledge that, just when you said just providing a good service or service provision alone doesn’t necessarily bring about systemic change. We do need to be doing research and advocacy around the work that we do, and I was introduced to an interesting term by a recent guest, which was pracademic, by which she meant, yeah, being both a practitioner and a researcher, and connecting.

Colby: 9:37

And her name is Lisa Etherson. She talked about shame containment theory, but it was new to me and I think I think she was making the point that not only is it necessary, as you say to, to do something more than just provide, do service provision. We are the best people to do research in this sector, the service providers, yes.

Kiran: 10:04

The practitioner’s experience has to inform policy and research.

Colby: 10:10

Yes, yeah. So what led you into this? I noticed you have a PhD in American literature, but you’ve kind of gone down the child and family welfare path. What led you into this work, kieran?

Kiran: 10:27

So actually, you know that life experiences as a child. I was only 80 years old and I just can’t forget. I was on a very, very busy road full of people with my parents and suddenly I found myself lost and I cried my heart out and finally the police took me to the police station where my parents came after some time looking for me everywhere. They were looking so worried and I was so relieved to find them. This thought remained with me just a few seconds of parental separation, you know. It formed my childhood, it informed my childhood, it continued with me in my youth, you know. So I think it was a very powerful experience which really, you know, made me understand what do children without parental care go through? And then, a quirk of a fate, I had personal tragedy and from the world of literature, suddenly I was thrown into the world of reality and I realized I need to do something, and especially when I found that my son was doing so much with his meager income in America, I really need to take that work forward and I started thinking of setting up an organization which can serve the underserved here.

Kiran: 11:55

In the initial one year it really took me. I went around to all kinds of causes, at least 150 organizations I visited. In one of my visits to an orphanage there was a child who just took, took hold of me and said please take me home. That remained with me. That remained with me and my childhood trauma of that parental separation came back to me and I said here is something. And that’s where in India, the model of children’s homes were always. You know, even the juvenile justice act was talking about 100 children’s homes, so largely children were very big homes and they were little away from society. Based on all that and my personal belief in that the family model has to be there, we set up our life. Udayan Khars means living in family environment. That was my first venture into the development sector.

Colby: 12:59

Yeah, lovely and, I think, such a stark portrayal of an experience for you of what it feels like to be separated from family, and that extends even to children and young people whose families are struggling with their care, yeah, and or are very dysfunctional. The children still feel keenly that separation, yeah. So you visited more than 100 organisations I think you said more than 150 organisations in that year before you went down this particular path and you started out in 1994. And how easy or difficult was it to establish Udayan Care and the work that it did?

Kiran: 14:02

I would say it wasn’t really difficult in the beginning. You know, all you need is some kindred soul who speak to you, who understand where you come from, and just find those kind of people who will support you. So once you’ve been built that kind of a support system and the legal legalities of setting up an organization is done and also your cause is very clear, then you know it’s not such a big challenge. But of course, limited infrastructure, low awareness in India about child rights and especially low awareness about small homes where children could live like a family. So there was a lot of skepticism and the government was running such large homes. To get a license for a 12 children home was also quite difficult, you know. So I really had to fight it out. But you know, as they say, one right person really brings about a change. There was this officer in one of the women and child development department. She understood where I was coming from. I said how would you understand a child’s trauma or the need if there are hundreds of them are together? If there are smaller numbers, then you can do individual care for each and every child and the adequate resources could be provided. So she understood my point and they allowed me the first license. Then, of course, more licenses came and we set up 17 homes at one point of time.

Kiran: 15:37

Resource mobilization, as you know, it’s always a constant challenge for any organization, but I think we were really blessed we have been able to find actually, you know, I always say the man upstairs, god, he’s there to help us, so I don’t have to worry about resource mobilization, he takes care. The biggest challenge was how do you find the workforce who is qualified, who is trauma-informed and who are interested in learning and sticking on with you? Children they have suffered unstable families uh, you know broken relationships and then they come here in a children’s home. They want, you know, that kind of a stability.

Kiran: 16:20

But the reality of the world, at least in India, is that it’s very difficult to retain people because you know it’s becoming like how any profession you know earlier it used to be different. It wasn’t really social work was really looked at only as a profession, mostly people with large hearts. They were coming here so. But the things have started changing. So it becomes very difficult to get qualified and trauma-informed workforce. Also to develop partnerships both at the local and international level with policy makers to your next-door neighbor. How do you develop these kind of partnerships with different NGOs, with different funding agencies? So these collaborations were again difficult, but it wasn’t very difficult we were able to do. I think the key is you have to persist, there has to be a transparency in your work and, of course, an unwavering belief in your mission which can take you forward.

Colby: 17:21

Yeah, yeah, lovely. Something that you said in there that resonated with me quite a lot was um, uh, I, I strongly believe that when we just focus on doing a good job, that the, you know that, the, the other things that are necessary, the people, the, the, the financial arrangements, they tend to fall into place and and at least that’s what I found, and it sounds like that’s what you found as well Absolutely.

Kiran: 17:51

And also another challenge which I would like to put it across is the ecosystem which is changing. You know the legal legalities, the legal provisions, whether it is for foreign donation, whether it is for you know, different kinds of paperwork it’s becoming. You know so much of paperwork in India also, which I realized when I visited some organizations abroad that the social workers end up doing a lot of paperwork and we never used to have so much, but now it is increasingly, you know, becoming more and more so it becomes like a tick box for many things, so, which is a little bit painful, but we are trying to deal with it.

Colby: 18:31

Yeah, yeah, I don’t think you’re on your own there.

Colby: 18:35

I think that there, as you say, you saw that in many of the organisations that you visited and even here in Australia, in the jurisdictions I’m familiar with, I think the paperwork has long been a bone of contention amongst workers who really just want to help children and and families.

Colby: 18:58

Yeah, yeah, you know, kieran, one of the things that really intrigued me about your organization and and your bio when I read it was the care leaver study that you did. Care leavers are very near and dear to my heart. I have primarily worked long term as a psychotherapist in the child protection space and out of home care space and I’ve kept in touch with or at least they’ve kept in touch with me a great many of the care leavers that I knew when they were younger people and in care, and I’ve always been really concerned, I guess, about the lack of support for a great many of our care leavers and the struggles that they have post-care. So I’m really interested to hear a bit more about your care leaver study and how that was then translated into better support for care leavers.

Kiran: 20:10

Yes, since you know, as we’ve been talking about, both of us agree that you know practice should inform your research. And you know, as we’ve been talking about, both of us agree that you know practice should inform your research and you know your advocacy. So, after running these homes for so many years and their children were growing up, 18, and then they were given aftercare, so they were supported fully, and we realized that many organizations are not able to do that kind of work, even though the government mandate was there to support youth, you know, as they are growing up at 18. You can’t expect them to be on their own at the age of 18. But it wasn’t happening in a very big manner. So we decided to conduct a study and we were lucky enough to get partnerships from UNICEF and Tata Trust. I did to conduct a study and we were lucky enough to get partnerships from UNICEF and Tata Trust. So this study was conducted in five states of India where we took up 500 youth and first of all, it was so difficult to trace children who have gone out of those institutions, if they are not being supported, so it was very, very difficult to find them. But when we developed our questionnaire was, again, you know, a very big process of you know to and fro, getting participation from the care leavers also. Finally, we finalized our tools and then we started doing studies and some of the the gaps which came out.

Kiran: 21:30

I would like to just tell you and the the youth that they were telling us. We realized where are the gaps? Gaps are in identity and legal awareness. So they don’t understand who am I as a caregiver? Am I a caregiver or am I a human being? You know, who should we support? What is my legal awareness level? Most of the caregivers did not even know that they are entitled to aftercare support Housing. Most of them did not know after 18 where to go because in India we don’t have any special system other than some aftercare hostels set up by government or NGOs like us. So there was a big problem about housing. If they would like to take an apartment, it wasn’t easy for them to get the paperwork done.

Kiran: 22:18

Independent living skills what we realized? Children who were growing up here in institutions or in foster care. Everything was done for them, so they were not learning the independent living skills. So we felt that this is a big gap. Then another gap that came out was social support and interpersonal skills. When you are in a children’s home, largely you are meeting children of your own kind. When you go to school, it’s only for a short while. Then again you come back to the routine of the home. You don’t get an opportunity to go out and meet society at large. So they become, you know, their interpersonal skills they do. They are not able to develop.

Kiran: 22:57

We also realize children who suffered so much trauma and abuse when they were separated from the family. Sometimes family itself was the perpetrator and so many times after, you know, leaving the family, they land up on streets there again more. Uh, you know trauma is perpetrated on them. How do they have emotional well-being? Are the, the care homes able to address their emotional well-being? Give them support, trauma-informed care so that they are able to. When nobody can really overcome trauma, this is what I believe.

Kiran: 23:33

At best a scab is formed and at the littlest of the provocation the scab is gone and the blood starts oozing. But still, to even to form that scab and even to inform the children how you can deal with your issues, the coping mechanisms, the resilience, how much is being done? We found there was a big gap. Physical health wasn’t so bad 78 percent children, but they did not have any insurance. So without insurance it’s so difficult to go for any kind of a proper care, education and vocational skills was taking a real, you know, back step. Because the children, they, their education gets disrupted when they leave the family and sometimes, from institution to institution, from one foster family to another, the education system is such that, you know, dropout rates increase and it becomes very difficult for them to cope up and if you don’t have the required education or vocational training, it’s absolutely impossible to gain financial independence and to develop a career. So these are some of the things that we develop and we call it a sphere of aftercare. So we feel every young person coming out of a childcare home or from a foster care, they should be getting support on these eight domains because these are, as you can see, these are interconnected. Nothing is standing on its own. You give housing, you don’t give others. It doesn’t make sense. So it all has to come in a package so that the youth, they are able to sustain themselves and go to the next level in their lives.

Kiran: 25:11

So you also asked me how did it support the larger system? So these recommendations which came out where we? Three things I would just like to point out, although there are many things, but we also have lack of time. So, uh, we were talking in india. For every child in an institution there has to be an icp individual care plan, but at it has no connection with your care plan, which was made for you. It has no future because there is no aftercare plan made. So we very strongly recommended that there should be an aftercare plan for every youth who is coming out after 18. So it happened in 2023, mission Vatsalya, which is a come and run scheme. There they are introducing IAP, which was a very big, you know, satisfaction for us.

Kiran: 26:03

In our recommendation we said there has to be an increased investment on aftercare. They were giving only 2000 rupees per youth and 2000 rupees is so measly, so measly and nobody can survive on that. So we requested you make it more so, from 19 pounds now to 38 pounds per month, which is still quite measly, but still because there are homes which are being provided so they are able to maintain. We also said there has to be a lot of linkages and convergence between educational institutions, between skilling ministries, between all these ministries must come together and more such with this convergence. Different government departments should be addressing the issues of the aftercare, youth and again, the mission Matsilya talks about it.

Kiran: 27:02

We also said how do you strengthen the voices of care leavers? Before that there was no care leavers sorry network. So we, I mean, I always take very, I feel very happy that we were the instrument by which many care leavers came together and they set up platforms for peer networking and mentoring and supporting each other. We also talked about that. There should be proper aftercare guidelines. You know, of course, in the law it is mentioned, but without a proper guideline, how do you know anybody function? So I’m so glad that now state level guidelines are there in many states as many as 13 states and others are also developing their own guidelines. So actually care, after care and care leavers is becoming a word which people have started understanding and recognizing and recognizing we also did at our level many models we developed to support caregivers. So this evidence that we created helped us in incubating programs because, again, as I’ve been saying, practice informs research and research should inform practice, because if you don’t bring back those learnings, there is no point. So we started our aftercare outreach program in 2020.

Kiran: 28:18

And here in six states of India, we are taking care leavers and supporting them for their next level on those eight domains that I showed you. In the sphere of aftercare, then we have started the care leavers networks, which I’ve already told you. After care, then we have started the care leavers networks which I’ve already told you. And now the care leavers are themselves, you know, putting it forward. In many states, care leavers themselves have set up such you know networks. Many states, ngos are also coming forward. Even UNICEF has been a very big driver to bring care leavers networks and we started a fellowship which is a very, very beautiful fellowship. It is called lift learning in fellowship. Together. Here, the youth they have to submit a proposal by which they are going to going to support other care experienced youth. So every project is different. Somebody is taking up developing life skill programs. Somebody is developing a research program. Somebody is developing podcasts of care leavers so that their voices can be heard. So beautiful you know projects they come up with state governments, especially on FBAC, family-based alternative care programming, which includes aftercare. So these are some of the states Bihar, madhya Pradesh, telangana and Jharkhand.

Kiran: 29:42

We have been generating a lot of evidence through publications, researching and publishing it. As I told you earlier about our 2018-19 study beyond know, the one which I talked about, but there after that, there have been a lot of researches which we have been publishing in different journals. So, in a way, care leavers you know, we started very, very locally, but we were very lucky that we had other partners joining in, international partners, and we have been able to facilitate care leavers networks as a global care practice. So some of australian care leavers are also part of it. We also realized that you know families need to be supported. If the families are supported, if the children are integrated with the families, why would they leave the families? So we started, you know, programs which is called fit families. It is working in three different localities of Delhi and where we are working with families so that the children who have been sent back from institutions can get properly integrated and how do you prevent further separation. So these are some of the programs which actually emanated from the research study.

Kiran: 30:58

We have already talked about this particular journal and this journal is doing very well and we also do a global monthly news wrap-up. So, if you see, 25 plus research studies have been conducted, 93 plus research papers and articles have been published and global monthly news wrap-up. I’m really proud that Sage Publishers. They are our partners. They are world-famous publishers. They are our partners for this journal In advocacy. I’ve already talked about you. You also mentioned BICONS, and first Care Leavers Convention was done. It was an international Care Leaversavers convention was done. It was an international care leavers convention. After that it was followed by the second one. So actually our practices can improve if there is advocacy, evidence generation and research all feeding into one. So this slide, you know, actually represents that.

Colby: 31:51

That Kieran, I’m just sitting here gobsmacked, we say, or in awe it is remarkable, truly remarkable, what you’ve achieved. I come from a sector where a jurisdiction sorry where sector organisations and sector supports are very fragmented. And seeing what you’re doing in Udayan care, you know, in terms of providing a therapeutic family environment for children and young people who are separated from their parents or can’t reside with their parents for whatever reason, through to support post-care, integrated with education we know everywhere that education is one of the absolute keys to rise out of poverty but also for our children and young people to have normal lives post-care. So it’s remarkable what Udayan Care and you have achieved.

Colby: 33:11

And another thing that you said very early on that, uh, I want to just mention um because I I agree with it very much where you said, um, we children don’t get over trauma. At best there’s a, there’s it scabs over and and, depending, and if and I think, if I heard you’re right, you were saying um, you know, depending on what happens after and particularly after care, the scab can be picked away or otherwise. And I use the term enduring sensitivities. I think we’re all impacted in some way, or at least shaped, by our childhood experiences and um, I hear a lot about trauma recovery, trauma repaired, you know, um as if, as if we can achieve an outcome where it is as if the trauma did not occur and the reality is that that’s a false yeah, it’s a false quest.

Colby: 34:16

We’ll never. We’ll never get there and and I think saying it is really important because it takes the pressure off everyone yeah, we, we don’t, we know what will help. The what will help will be, uh, connection to that was the other thing I didn’t mention. That I loved about your presentation restoring connection and strengthening connection to family. The most healing relationships, in my view, are those family relationships, absolutely, yeah, and so, yeah, I’m just blown away. It’s just remarkable to see what you are doing there from an integrated service provision point of view.

Kiran: 35:01

Thank you. Thank you, I would just like to, you know, add here yes, in the last three years, eight of my youth who came out of our children’s homes, they all studied in the UK and on complete scholarships they did their masters, you know, I mean. So it’s not that that trauma was erased, trauma remains. I always like to say, trauma lodges in your heart. You know it’s not easy to, and every given situation it does come out on the fore. But the issue is what kind of resilience skills, what kind of coping mechanisms you’ve been trained so that you can, at least at that time you are able to overcome that sorrow, that pain, that self-pity. So I think that’s very important and I think resilience training takes a lot of our, you know, focus.

Colby: 36:00

The other thing that I think is particularly close to my heart because I’ve also developed therapeutic models, but the life program, the living in a family environment model that you talked about. I’m just wondering if you might share a little bit more about its kind of key elements, and I’m particularly interested in any challenges you had in rolling it out or delivering it and how they were overcome.

Kiran: 36:33

So actually, you know, as I told you in the beginning also, that large homes were the reality. So when we started, you know residential group homes which are called sunshine homes, udayan, as I told you, sunshine. So these are sunshine homes, you know, so that they can dispel darkness from their lives. So we developed a strategy which is called LIFE Living in Family Environment. First of all I did is called life living in family environment. First of all, I did not like that system where every eight hours new people are coming in, the next batch of people are coming in. There is no continuity there. So we developed a system by which the carer team the carer team, it was like permanent Voluntary mentor parents, like I’m also a mother to. You know so many of them. So these are all volunteers who commit themselves for life. So that means as long as I am alive, as long as this home runs, my services are for the children, but since we have our own families, we are not able to stay with the children. But we are there for them. So we are meeting them twice or thrice a week and whenever they need us we are available on telephone. We actually become a window to the world for them. So these are voluntary mentor parents. Then, other than that, there are supervisors, in-house caregivers, psychologists, health specialists, social workers and volunteers, and at the office level there are managers who are managing the whole thing. So at this moment there are 11 Udayangars. There used to be 17,. We have reduced the numbers. I will talk about that later.

Kiran: 38:08

Let me first finish this particular part. What is our model? So the model is to develop a beautiful synergy between volunteers who want to give and volunteers who are committing for life it’s not that I can come in today and tomorrow I can go and the professional workforce. Then you know community ownership. We thought it was so important that the children should be in a community and they should be available to the neighborhood. So there is a community park where they are playing with others and they are mingling with others. They are going to the neighborhood shop to buy something. So it becomes like a normal childhood and community ownership was so important. Communities they start owning them For them. These become their children. They go to middle class neighborhood schools and there is a lot of social integration and this gives them a very good, realistic world view so that when they grow up suddenly they don’t have to face this monster called society, you know, because they are carrying some very bad image from their childhood. So we want them to get adjusted.

Kiran: 39:20

Then. Holistic upbringing here, through a participatory approach, they are provided quality education and all those eight domains which I showed you are for their all-round development. We are working on that. There is a safe and non-discriminatory environment. There is vocational training, education, life skills exposure, exposure to the market, secure and stable attachments. I will be talking about this attachment theory of John Bowlby. He was my biggest influence, you know, when I started these homes, the children who have disrupted attachments. And how do we make their insecurity and turn them into secure attachments? How do we train them into this? That’s why we brought in the voluntary mentor, parents and the social workers and everyone. All of us are very consciously working on developing stable attachments in them.

Kiran: 40:09

As I said earlier, individual care plans are made where each child we discuss with the child and the full team what should be the plans for going forward, and these are the therapist and then the mental health. You know, therapeutic interventions are tailored to each child’s need. So certain things we are able to address in a group system, group workshop, certain things they need individual attention and we are constantly researching on what we are doing. We have developed our own tool which is called qa ncc. Already 10 years, data we’ve been able to collect and three research papers have been published where children tell us what is going right for them and what is not going right for them. And just to maintain complete, you know, transparency. None of our staff conduct these. We are getting, you know, master students from social work. They come in every year and they conduct these tests so that, you know, children are able to voice whatever they want to say. So trauma-informed care approach is very, very strong and we do continuous training of our staff. The staff is, you know, quite fast rotating, so we try to retain the staff. We try to, you know, train the staff into trauma-informed care and our ultimate aim is that the environment of the home should be trusting. The child should be able to trust us, should be enabling and stimulating so that they are able to become productive citizens of tomorrow.

Kiran: 41:43

By giving aftercare support, aftercare support does not stop. Even when they leave aftercare they become Udhiyan Care alumni and we continue to handle. I’m very happy to say more than 2000 children have come out of our homes and we’ve got at least 100 children who are married without our support. Wherever they needed our support, we were there to give them away in marriage. And we have got more than 70 grandchildren in the family. And I must say about the mentor parents, we are 29 mentor parents who are looking after these children like our own and long term. You know Dolly Anand, I mean she really brings me so much joy. Now she’s 84. She joined me when she was 60. Even at the age of right age of 84, she goes to the children’s home, talks to them, makes them see the sense and discusses things with them. So this is the kind of stability we are able to bring in children, to know that others may come and go but my mentors would remain. So that’s a very big feeling of stability and security for the children. So this is our therapeutic model.

Colby: 42:59

It’s remarkable. I was just, I was kind of blown away at the voluntary mentor parents and what a remarkable thing to do to provide. Because you’re right, in any jurisdictions there is always mobility of professionals. But to have that stability of connection through those voluntary mentor parents and I guess they get a You’re one you were saying I guess you get so much joy out of that as well.

Kiran: 43:39

Oh, my God, You’ve said the same words with each and every mentor. Parent says you know, because there is no monetary outcome for them, it’s only sheer giving. So whenever you ask them, you do so much, what do you gain return? They said what can we give them? The amount they give us back, their love, their trust, you know just to? I mean Lina here. She has started working so much with the aftercare youth and all of them have started calling her mama, mama and they go and land up at her house. You know, because they know here is this mama will be available to me. So I think this kind of a feeling is so important for children to have that secure base where they can turn to.

Colby: 44:25

And I think it is. Yeah, absolutely Sorry, I was still thinking about the. You know, it just gives your life so much meaning to be giving to vulnerable young people who otherwise wouldn’t have these, wouldn’t necessarily have these stable and lasting connections that are so important for their growth and development. Absolutely, I could do a whole podcast with you just talking about the voluntary mentor parents, I think, and their relationships with the children. But sadly, we need to move on a little bit, and my last question to you, before I give you the opportunity to ask me a question, if you like, but my last question to you, is what advice would you give to an organisation that is trying to implement a model of care?

Kiran: 45:34

So these are some of our ideas that we’ve been using. You know, how do you integrate children in institutions, back into families and prevent the separation? So unless you keep that mental health perspective on the top of your priority, you will never be able to do the justice. It has to be a strength-based framework. So what we do is trauma-informed care and my advice to everyone is you have to bring in into your system of working and training the staff, letting the children know you have suffered trauma. There is no problem in that. We can still, you know, move on and tenets of Boolvi’s attachment theory. How do you develop secure adult interpersonal relationships? This is why, as I told you, mentor parents. I know it’s a very difficult system and it’s not easy to find this kind of a lifetime committed people. But I always say if we could get them, I’m sure out there hundreds and hundreds of them. You just need to be on the lookout. You need to provide opportunities. People would be coming, they would be willing to get trained and they are experienced parents themselves. So parenting experiences plus attachment tenets, they will be able to apply to the children. We also believe a lot on Erickson’s psychosocial theory of development, the eight stages. So we keep on training our staff onto these stages. Unless you understand where the crisis is and you are able to resolve it and go to the next stage, otherwise you will remain there. So it’s very important for all the organizations who are working with children at least in my mind to have this kind of a developmental approach, and we have placed our children right in the midst of the community. So when I found Yuri Bronfenbrenner’s ecological systems approach theory, I was blown away because this is exactly what we were doing, without you know naming as microsystem, mesosystem, exosystem, macrosystem or chronosystem. But we were doing everything, whether it is, you know, at the community level, whether it is at the school level, whether it is at the state level. We were trying to bring children and people, community, together. So I think these are very, very important, this community approach.

Kiran: 48:00

When we go to the community, what we found? Most of the community members. They feel so hopeless because they feel I’m not able to look after my child, so take away my child. How do you convince them that you have enough strength in you and you can look after your children? So I think you know even something as simple as genogram. You know you make them remember who are the people around you who could be. You know, your partners in bringing up your children. What are the assets available in your community, in your area, on which you can impinge upon? I think for any organization, it’s very, very important to keep these in mind. Then, as I’ve been saying again and again throughout that building resilience, improving coping skills, emotion and social well-being make them into a social person. Don’t let them be a loner in a children’s home or even in a community when they are not able to come out. You have to make such systems by which the child is able to cope and become a social being. We have to address behavior modification children who have suffered trauma.

Kiran: 49:07

They need, you know, behavior modification. So we need to develop a proper you know plan for each child. How do you ensure a productive future? And everything should be done in a case management approach and a higher purpose in life. So we haven’t mentioned in our eight domains the spiritual aspect, but I think it’s so important to have a higher purpose in life and that the moment you know anybody who has suffered, they start feeling a higher purpose in their lives. Their hope and faith goes up, and that’s what we are here for and that’s what all the organisation should be aiming for. This is my firm belief.

Colby: 49:50

Yeah, it reminds me a little bit of what I was saying about the house mentor parents as well. When our life has meaning, we thrive. And that was very much the message of Viktor Frankl, the author of Logotherapy and Survivor of Auschwitz and other concentration camps during the Second World War. So yeah, and again another theoretical orientation very close to my heart. That’s wonderful. It’s wonderful to hear that you can instil in our children and young people the children and young people that you serve in your country. I mean, they’re collectively ours. It is one human race, isn’t it?

Kiran: 50:46

I must make a caveat. It’s not possible to have 100% result and we must not get upset or start feeling guilty that I’ve not been able to serve this child. Because you are trying your level best and you are making an individual, specific plan. Still plans fail. So you have to take your successes and your failures in your stride. It’s the trauma is so complex and the kind of trauma they have faced we can’t even imagine. You know, we have not suffered. They have suffered, so they have their own reasons. So we have to keep that in mind and accordingly deal with them and deal with our own frustrations and sense of failure. It’s very, very important that we take self care, otherwise we will never be able to do justice to the children.

Colby: 51:36

Yeah, I think it’s really important that you mentioned that, that it is a tough area to work in and that what you said links in with a couple of my previous podcasts too one with Dr Nicola O’Sullivan talking about supervision and the importance of reflective supervision and acknowledgement that acknowledges the impact of the work on us. The other thing that came to mind was graham carriage’s podcast. Um. That was, I think uh, at this by this day, the the most recent past podcast that I released and he told the story of a young person who he worked with at the cotswold community in the UK in the late 1970s and who who recontacted him or contacted him via LinkedIn only a few years ago, but some 40 years later, for more than 40 years later, and in telling that story, graham did mention that the young person.

Colby: 52:38

You know that there were challenges and it wasn’t the best outcome that you would want to draw everyone’s attention to in terms of his early progress in life, but then he found his way and Graham tells a wonderful story about that young person’s achievements in their adult life and I think what that see a lot of people say to me. You know they worry about whether what they’re doing is enough for these young people. And I’m always put in mind of the one good adult research, the one, the one good adult literature, which which says, and I’m paraphrasing here but as long as a young person, when they’re growing up, can identify one person who, yeah, who is there for them, who understands them, who they can turn to for support, then that will make, yeah, they’re much more likely to have a normal life. And I say normal life because again, I’m tying this in another recent guest, adela Holmes talked about aspirations for our young people should be a normal life, just a normal life.

Colby: 54:06

Just a normal life, yeah, yeah, lovely, Kieran, I always give everyone a. I’m not sure about your time, but I always give everyone a chance now to ask me a question before we go. Did you have a question you’d like to ask me?Kiran: 

54:23

Actually, can I ask you to?

Colby: 54:25

yes, why?

Kiran: 54:26

not. So you’ve been doing such beautiful podcasts two or three of them I’ve been able to hear, and I gained so much from them. I want to understand from you what is one surprising or transformative insight you would like to quote. After meeting so many people who are practitioners in this field you are speaking to people from around the world one surprising and transformative insight which you were not exposed to earlier? This is my first question and the second question in the AI world, you know, how do we manage, you know the learnings that we are making and how do we maintain children’s confidentiality and safeguarding concerns? These two questions I have for you.

Colby: 55:19

Well, I’ll ask. I always pride myself on being able to answer questions without notice. The second one on AI. I have to say I don’t know with that one. I think the technology, the AI field is just developing very quickly. Field is just developing very quickly and if you don’t, if you and if you don’t kind of stick with it, it, it, you know, it leaves you behind very, very quickly. And I had kath nibs on. Katherine nibs on uh, I think was podcast episode four, um, she’s a international um expert in online harm for children and and she reflects on just how difficult it is seemingly, or at least how um, how far behind adults are in having a full appreciation of the online world and where children and young people are at online. So, um, if you haven’t already have a, have a listen to her podcast and and and perhaps um follow up.

Colby: 56:31

I’ve seen your youtube I okay, yes, um, so sorry. Unfortunately, all I could say is I don’t. I don’t really know the answer to that. What I do know is that we can’t we, we probably we need to educate our kids, we can’t our young people about what’s out there. We can’t restrict it, because children who come from deprivation, apart from it being totally unfair, they respond very badly to further attempts to restrict. And also, being overprotective and restrictive in that way will mean that they will feel different to their peers. In terms of what I, there’s been quite a number of insights. The things that have really stood out for me have been the importance well, I came into doing this very much of a mind that you need to have time.

Colby: 57:41

You need to take time to think about what you’re doing if you don’t take time to think about what you’re doing, then you become your work, becomes very heartless and procedural.

Colby: 57:57

And with regard to the heartless point, I think one of the things that I’ve been talking about with a number of guests has been the importance of acknowledging the impact of the work on us and being aware of our own capacity to perhaps not provide the best level of care because it’s uncomfortable for us because of some aspect that it brings up for us.

Colby: 58:32

So I think that, addition to what I was already coming in with about thinking about care, I think thinking about the work we do, thinking about the impact of the work we do and where our blind spots are. Nicola O’Sullivan talked beautifully about this in podcast number three, but you know it can sometimes feel isolating working in this space. It’s very nuanced, it’s very specialist and you can’t just talk to anyone about the work that you do and for them to fully understand and get where you’re coming from, what your experience is, so what the thing that the overwhelming experience that I take out of this is I’m surprised that so many people want to speak to me for a start, and it’s just a great experience to talk to people who are like-minded and have a similar experience of the work.

Kiran: 59:47

Great, thank you, thank you. There’s so much of learning here.Colby: 59:50

Yeah, Well, and thank you. Look, it’s just been wonderful to have you on board today, Kieran. Perhaps can you just tell people, our listeners, where is the best place to get to access more information about Udayan Care.

Kiran: 1:00:07

Yeah, so we are headquartered in Delhi and, as you said, we have expanded our banks to almost every part of India, and the website is there, wwwudayankareorg, so people can always find us. They can find me, kiran Moody. I’m on LinkedIn. I’m everywhere, so they can find me. I’m always available.

Colby: 1:00:32

I’ll put those links on the podcast, the audio and the video that’s on YouTube. Look, kiran. Again, thank you very much for appearing. My plan at the moment is to listen back to each of the podcasts that I’m doing in a little while and write down all the questions that I would have liked to have asked you today, but didn’t have time scheduled to do that. So I wonder if you would be happy for me to recontact you at some later date to ask you a few more questions.

Kiran: 1:01:15

Absolutely more than happy Because you know it makes me also reflect and, like you said, you need time to reflect on what you’re doing. I’ll be more than happy, and especially, you know, our transitioning from the institutional care model to the family-based care. Today we didn’t have enough time for that, I would really love to talk about that, thank you.

Colby: 1:01:37

Yeah, absolutely All right. Well, thank you and all the best to you, and I’ll speak to you another time yes, thank you bye.

Leadership Alignment: The Backbone of Therapeutic Practice

Everyone Needs Reflective Space, Even the CEO

The concept of therapeutic practice in social care settings is often misunderstood or diluted, yet it remains one of the most powerful approaches for creating meaningful change in the lives of vulnerable young people. Simon Benjamin, with over two decades of experience across various care models, offers profound insights into what makes therapeutic practice genuinely effective.

At the heart of therapeutic practice lies a simple yet revolutionary concept: alignment throughout the entire organisation. As Simon explains, therapeutic care cannot be compartmentalised to frontline workers alone. The approach must be embedded from the CEO to the receptionist, creating a cohesive environment where everyone understands their role in the healing journey. This alignment is not merely about following procedures but about creating a culture where reflection, vulnerability, and trust become institutional values.

Simon’s journey from cleaning houses as a support worker to becoming CEO of the Lighthouse Foundation demonstrates how witnessing therapeutic practice at various organisational levels provides unique insights. His experiences at the Mulberry Bush School in the UK and the Lighthouse Foundation in Australia showed him what truly effective therapeutic environments look like. In these settings, policies weren’t just administrative documents but thoughtfully crafted guidelines that read “beautifully,” as if someone was speaking to you. This attention to detail reflects the depth of consideration given to every aspect of care.

Perhaps most revolutionary is Simon’s emphasis on reflective practice at every level of the organisation. He describes how even administration teams at the Mulberry Bush School had reflective spaces, despite having no direct clinical work. This practice acknowledges that everyone in the organisation contributes to the therapeutic environment, whether they’re working directly with clients or not. For leadership teams, these reflective spaces serve as mirrors, allowing them to examine their decision-making processes and reconnect with the core purpose of their work.

Simon offers a powerful metaphor for understanding why these structures are necessary: working in social care, particularly child protection, is like navigating rough terrain. Without proper supports like reflective practice and ongoing training, it’s like “stripping off the increased suspension” from an off-road vehicle. The result? People get “bashed up” – they burn out and leave, often without citing the true reasons for their departure.

What’s particularly challenging about implementing therapeutic practice is that it requires vulnerability from everyone involved, including leadership. Simon describes how, as a CEO, he maintained mandatory reflective spaces even for his director of fundraising and head of finance. Initially uncomfortable, these spaces became essential for ensuring all departments understood the work happening on the ground. During COVID-19, rather than reducing these reflective practices due to increased pressure, Simon’s team doubled them, recognising their critical importance during times of stress.

For organisations looking to implement therapeutic approaches, Simon emphasises the importance of leadership buy-in and understanding change management principles. Rather than imposing changes, he suggests engaging the entire organisation in the process, modelling the very approaches used with clients. This participatory approach not only increases buy-in but embodies the therapeutic principles being implemented.

As the social care sector continues to evolve, Simon’s vision calls for agreed standards of what constitutes therapeutic care. Without such benchmarks, the term risks becoming “a bit of a cheap word,” diluted to the point where any organisation can claim to be “trauma-informed” after minimal training. True therapeutic practice, like medication reaching its therapeutic level, must provide enough positive care experiences to actually impact lives and facilitate healing.

You can listen here:

You can watch here:

About Simon

For two decades, Simon experienced a wide range of care models in disability, mental health, special education, out-of-home care and Aboriginal childcare services.

This included caring for deeply traumatised children in both community-based and state-run residential care homes. More than 10 years of this time was spent immersed in the well-established therapeutic milieu workplaces of The Mulberry Bush School in the United Kingdom, and Lighthouse Foundation in Australia, having been CEO for more than five years at the latter.

Simon now draws on this rich career experience, together with the latest research and evidence-based approaches, to empower organisational leaders, teams and frontline workers to better manage their own wellbeing and deliver optimal outcomes.

While his work supports a broad range of clients, Simon specialises in Out of Home Care, Mental Health, Homelessness sectors.

Simon’s vision is to see people, organisations and the human services sector deliver the care that vulnerable people need to enable them to reach their potential.

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Lynne Peyton

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Tom Ellison

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Simon: 0:03

That, for me, is the key of how therapeutic practice really works. Is the stuff that you would do with a child actually happens through the whole organisation?

Simon: 0:10

The senior leadership team had a reflective space, a clinical supervision space that was held regularly I think it was monthly and that was held right through. Even the administration team had a reflective space. I think that was the key thing in maintaining a therapeutic environment. The alignment has got to be through the whole system, from top to bottom, and the way I often describe the need for this in a leadership team is if you don’t, especially for a group supervision for a team, if you don’t provide the a group supervision for a team, if you don’t provide the space for it, people will talk somewhere, um, they’ll talk with their spouse, or they’ll talk, um, by the photocopier or, you know, have a private zoom with each other. The conversations will happen, but it’s best you bring them into an environment where they’re contained and you can have them as a group and, you know, get everyone’s perspective.

Simon: 1:04

I know, then, being as a CEO, the distance you feel when you’ve got suddenly a board to report to budgets, to meet financial pressures and you’re not in the day-to-day is not in your mind as much. A leader having supervision, enabled time to reflect on work things, that’s just for you. It’s not, you know, because you can talk with one direct report and you’ve got to be mindful what you’re sharing, you talk to your partner or whoever, and you’ve got to. You can’t share everything, but this person can share whatever you want and um, it’s just, yeah, it’s, it’s a bit of a release valve and many other beneficial things, I think, and it also connects you a bit with the work. You then have it. You see its benefits. You think actually I need to have this through the organization because everyone needs this.

Colby: 1:54

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is an experienced leader and consultant with cross-sector experience. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the lands we’re meeting on For me, the Kaurna people of the Adelaide Plains and for my guests, the Jagera, yugara and Turrgal people. And I’d just like to acknowledge the continuing connection that the living Aboriginal people feel to land, waters, culture and community, and pay my respects to their elders, past, present and emerging. My guest for this episode is Simon Benjamin.

Colby: 2:44

For two decades, simon experienced a wide range of care models in disability, mental health, special education, out-of-home care and Aboriginal childcare services. This included caring for deeply traumatised children in both community-based and state-run residential care homes community-based and state-run residential care homes. More than 10 years of this time was spent immersed in the well-established therapeutic milieu workplaces of the Mulberry Bush School in the United Kingdom and the Lighthouse Foundation in Australia, where he was CEO for more than five years. Simon now draws on this rich career experience, together with the latest research and evidence-based approaches, to empower organisational leaders, teams and frontline workers to better manage their own wellbeing and deliver optimal service outcomes, while his work supports a broad range of clients. Simon specialises in out-of-home care, mental health and homelessness sectors. Simon’s vision is to see people, organisations and the human services sector deliver the care that vulnerable people need to enable them to reach their potential. Welcome, simon. Is there anything you’d like to add to that summary of you?

Simon: 4:11

Oh no, that’s quite a good roundup. I think I probably need to condense it a little bit more. But yeah, no, that sounds fine with me. Yeah, I probably would add. Actually, just on thinking of it, just my main focus in my consultancy, working with kind of social um organizations and social care is therapeutic practice. Yes, the uh it’s the recognition of the importance of therapeutic practice and how to adopt it and integrate it into regular service delivery, regular interactions with children, youth and families. Yeah, Awesome.

Colby: 4:48

Well, let’s get into it. So the first question I have of you is a fairly large one, so hopefully it doesn’t feel too much, but I just wanted to ask you what led you into a career supporting leaders and teams deliver best outcomes for their clients, including in the social care sector, and who and what were your major influences?

Simon: 5:16

Okay, well, look, it started for me around 23 years ago. I was new to Australia well new-ish. I just got married, I just got my visa to work here and so I’m from England originally and I was looking at different options. I had an honest degree in psychology from the UK options. I had an honest degree in psychology from the UK and I just felt right moving into a career where, into the care industry basically.

Simon: 5:51

So I started out as a home carer for my local council, working supporting families who had children with a disability. It started with house cleaning. So here I was with my degree and everything else, cleaning houses, which my father thought was just a disgrace um, but that soon progressed into becoming a respite carer for the, for the families, and and then I also started working in disability um and then, after a couple years of doing that, I went into youth mental health um and then adult mental health in day programs and residential um facilities and it just started progressing from there. Then it worked into a subacute unit where adults who had been in a psychiatric facility. They went into this place for about four weeks to kind of begin the transition back into the community.

Simon: 6:40

So I had a kind of varied experience, so I had a kind of varied experience, and then it was when I started working in residential care in Melbourne predominantly, that I kind of started to feel I found my niche and I then moved over to Perth for a year and worked in their first therapeutic group home. That was run by the Department of Child Protection it’s still running, that’s the same home and we had a team leader there who was from the UK it was quite recent and he’d worked in therapeutic facilities in England and actually was a, was a consultant, was kind of consulting, went around helping group homes that weren’t functioning too well, and so that was where I kind of had my first taste of therapeutic interactions one-to-one with, you know, children who were these were children up to age 12 quite violent presentations, and I was in that for a year and then from there I went to the UK and worked, worked at the Marlborough School for four and a half years um, which really um was an amazing experience to see how a well-developed, well-established therapeutic organization works um and where their practice is, from the receptionist to the ceo and everything in between um all fully aligned, and that gave me just a you know, just a great experience. I was actually working in the team that worked with the families. So while a lot of work was done with the children while they were at the residential school for 38 weeks of the year, then they went home and sometimes they went home to a family where the dysfunction originated from. So my work was to work with families to help them make progress. Progress also. And then when I came back from there, I spent a year at the Victorian Aboriginal Child Care Agency and then I went to Lighthouse Foundation working in that relationship with children and youth, where you actually build trust and take them on the journey or walk with them while they’re experiencing their own change and self-discovery about things that have impacted their lives.

Simon: 8:55

So then, when I moved into a CEO role, it was quite different. I was no longer, you know, interacting, or you know supervising carers or directly working with youth and children. Interacting, or you know supervising carers or directly working with youth and children and um, I then, you know, we went as a leading organization. It’s a whole different set of skills to learn and um, coming out from the other side of that, I mean it was a great experience. We grew the organization. It kind of doubled in size, financially. We went into, we started a foster care program, but that was new to the adopting a therapeutic approach. That was new to the sector. It had some variations to existing programs, and the core work of therapeutic practice, which is about the interactions really the interactions with children, youth and then within teams, is based on things like establishing trust.

Simon: 9:54

So you need to establish trust with your client or your participants, or just the child or youth or family, and to do that you have to have a level of vulnerability yourself to demonstrate in a professional capacity, um, and then from that trust you can then engage in and go through difficult experiences with them where they push your boundaries and challenge you and they feel your boundaries and vice versa.

Simon: 10:17

And and through that um relationship there’s trust built and then things can be started to overcome.

Simon: 10:24

And what I loved is um you know is is translating that into a management situation where, uh, I work with leadership teams now to help them be vulnerable with each other, to help them build trust so that they can actually thrash out the things they need to thrash out and make good decisions.

Simon: 10:40

Because the um work you do with with um with children, youth or families is is gray, it’s there’s no clear answer as to what you know. You’re personally working with needs in that particular moment and um, and so you need to have, build that relationship to help them, so you know what you can do to be of assistance and you know they know what they need from you and vice versa. And it’s not it’s difficult to articulate. The same is true of a leadership team of an organization. They have to work in the gray because they have to make decisions where there’s no, not necessarily a right or wrong answer, and they need the same set of skills to be able to work with each other. And that’s why I work in two different spaces that seem unrelated but actually have similar challenges. So that’s kind of how I’ve got to where I work here now.

Colby: 11:31

Fantastic Quite, the varied history. I mean really, basically, in a journalistic world it would be from the, I guess, from the floor up, you know, the mail person or whatever, right up to the editor of the newspaper and then freelancing after. That would be a similar kind of metaphor. You mentioned two in there, two very probably well-known, particularly the Mulberry Bush School and also the Lighthouse Foundation, which is well known to many of our listeners and to me. Um, you told me a little story a bit earlier about how you came to work in um, your first two jobs, uh, in when you returned to australia. I don’t. I think people be interested. Find that a little bit interesting to hear that story told.

Simon: 12:25

So I was at the Mulberry Bush School.

Simon: 12:31

The team I worked in was often the team that showed people around, when we had visitors, because the care workers or the teaching staff were often engaged with the children, obviously. So I’d showed many visitors around, but two visitors in particular. I firstly I think halfway through my tenure there I showed around Susan Barton, who’s the founder of Lighthouse Foundation and one of the executive directors at the time, and they said to me because you know through conversation I was with them for about an hour and a half that you know I’d been living in Melbourne for eight years, ten years, and I was intending to return at some point. And they said look, whenever you come back, please get in touch. It would be lovely to see if there’s an opportunity for you to work with us. So that was that Two years later, when I was actually put in my resignation, I was due to be leaving in a couple of months to come back to Melbourne.

Simon: 13:20

And I then showed around Adela Holmes with a friend of hers, and she’d been to the Mulberry Bush before, but she was having a second visit and I said to her oh, you know, I found out she was from Melbourne. I told her I was returning there and then she said oh, look, do you, have you found a job here? And I said I haven’t started looking. And then, long story short, I ended up working with Adela for just under a year at the Victorian Aboriginal Childcare Agency. So yes, there’s two people who I showed around and ended up working for both of them.

Colby: 13:50

Yes, and of course Adela has already been on the pod and yeah. So through that process of acquiring experiences and working in some really quite interesting places, were there any particular influences over your development that you would be happy to share with us, both the work environments that you were in and their approach to the work, or thought leaders, I guess, in the sector.

Simon: 14:33

Sure, I think probably there were some workers that impacted me that you know. I don’t remember some of their names just their approaches.

Simon: 14:45

But I think probably the first one to impact me was um, the um team. There’s house supervisor in the house in in Perth where I worked and um, he just had a very matter of fact um kind of approach and um, I think uh, gave me confidence in what I was doing. I’ve been working, um, I think this is one thing I’m going to say here’s probably quite key for some residential care workers, because when I first came into residential care, I didn’t as and I hadn’t been a parent at that point, I hadn’t had my first child, and I think actually being a parent puts you in a good stead to some degree, because I didn’t know what normal was, what should a normal, what normal child be doing, and how do I engage with this person. That’s a basic level of training that I didn’t have. I had no training actually and he really helped me develop my own person, to interact, which really was to encourage me just to be me.

Simon: 15:41

And I think that because I saw all these other kind of youth workers and they were really hip and really cool and I thought I got to be like them and I just I just wasn’t me. I just, you know, wasn’t quite hip and cool and um, and I then found in time that, um, uh, just through his encouragement, that actually they just needed a person, um, who, just a person, who is predictable, reliable, and it really encouraged me to be myself. So he was one influence Danny Burnett was his name in.

Colby: 16:12

Perth.

Simon: 16:13

Give him a shout because he was excellent. I think he’s still a year or two ago. He was still there, from what I recall.

Colby: 16:20

I was just going to jump in and say in authenticity is really still, I guess, talked about as being very important in this sector, because the kids see through fakeness very, very quickly and easily.

Simon: 16:38

That’s right, yeah, yeah, and I completely agree. Let me think yeah, and I completely agree, let me think, I think from there. When I worked at the Marlbury Bush School I can’t really point to any particular individual, but just the whole approach of that school really resounded with me and gave me again even further confidence to be who I was, to raise my voice in forums where to challenge ideas, because that’s what they did really well. There was one situation I remember there was one particular child that was causing, amongst you know, thirsty children that were all high, complex presentations. One was really pushing the boundaries of you know the different things the school was trying to do. And I remember the director of the time calling a meeting with some key individuals to kind of say we’re calling for different approaches as to what people think. And it was really amazing that, you know, the senior people were actually kind of saying we want everyone’s input here because this is a difficult situation for us to manage. And that really gave me like wow, this is a great way of just coming up with ideas. Brainstorming, decision-making really shows the nature of therapeutic practice that everyone’s involved. We want everyone’s skills on the table, everyone’s ideas, and so that was a good experience, a good influence there.

Simon: 17:59

Adela was also, I think, helped refine my approach a little bit. I think I love her dogged passion for the work and how. You know it was much more than a job for Adela and others in particular, and I think I probably found the same in Susan Barton as well, like you know, incredible commitment, um, and would fight, you know, for the kids um, tooth and nail if she had to. Um, yes, and um the other others on the journey, um, but they’re probably some of the, the main ones. I can probably list a few more names, but I’ll leave it there.

Colby: 18:41

It’s interesting because, um, you mentioned everyone being making a contribution and and kind of like a an open and flat structure in a way in terms of putting heads together. And, um, my most recent past uh podcast guest was Graeme Kerridge and he’s had a long and distinguished career in healthcare management internationally. But he started his professional career at the Cotswold community where Barbara Docker-Drysdale, who started the Mulberry Bush School, was the therapeutic consultant there. And what you just said about the Mulberry Bush not surprised or unsurprisingly is very similar to what impressed Graham about his work at the Cotswold community. So there’s an alignment between, um, those, those two places, and their practices. That, um, you know when you think about it, if you were exposed to that, I think, in around about the year 2000 or thereabouts, early 2000s. Is that correct?

Simon: 19:58

uh, no, for me it was at the Mulberry Bush uh.

Colby: 20:00

2009 to 2005 well, even even mean there’s 30 years difference between what Graeme’s describing at the Cotswold community.

Simon: 20:12

It really speaks, I think, to the enduring wisdom of Barbara Dockard, rysdale, really, and others who through those two seminal ventures, the Mowbray Bush School and the Cotswold community, yeah, and, if I can pick up on that, I think just to pinpoint because the articulation of, I think, what the keys are, there is a confidence in the approach to kind of say I don’t know, I don’t know what to do, I need to consult with others, and that’s what I loved about that that was really encouraging in the mobile brush was there was a lot of teamwork where people were just being really honest and vulnerable I don’t know what to do, or I’ve tried this and even people who experienced the people of at Modigrish have been there like 20 years but would still consult, and that, for me, I saw some of the best teamwork I’ve ever experienced where, in one of the teams I was in, it was actually at the point when I knew I was leaving and I was in the midst of thinking, oh, I’m going to so miss this, because you had real people of a lot of experience just pondering and discussing ideas and how are we going to do this, how are we going to break it through?

Simon: 21:33

And you know, there was so much thought that went into the children’s lives that it made such a difference. It was, yeah, incredible. So I think, yeah, that vulnerability of to be confident enough to say I don’t know, that’s consult.

Colby: 21:50

Yeah, yeah, yeah. It’s wonderful. I love for people to be thinking about what they’re doing. Too often they, you know, in the pressure of these complex work environments, people are in the pressure of these complex work environments. People are looking for the procedural response, or, you know, the easy solution or the straightforward solution suggestion. And John Whitwell was funny and I know you listened to his podcast when he said, when he made the transition from being the principal at the Cotswold community over to the UK’s first therapeutic foster care program and in his initial experiences there, staff would come to him with a question and he would say, well, I don’t know, I’ll have to think about that. And the staff were like, what? You know, you’re the ceo, we should be able to come to you for an answer. So, yeah, it’s, I think.

Simon: 22:52

I think adopting that stance that um, all, all humans, all, all young humans, and all situations, um, deserve a bit of thought, uh, about, you know, in terms of how we we’re delivering a service to them yeah, that’s right, and unfortunately it flies in the face sometimes of a government funding system than once um at um detailed outcomes of what will happen if they invest in a certain thing, and it can be, and meeting those two is another point of discussion.

Colby: 23:32

Yeah sure, Simon. We’ve heard about your work in a number of organisations, including those with an overarching therapeutic model or approach. I’m really interested to hear from you about what challenges you encountered or saw in maintaining a consistent therapeutic approach or practices across organisations, and how these were overcome.

Simon: 23:59

Sure, I think the challenge is really, if you have buy-in at the top, yeah, organisations that. So the Mulberry Bush and at Lighthouse it needed the leaders to say this is how our organisation is going to roll and to maintain it. I think probably the strongest, the strongest, this was done probably um strongly at the mulberry bush, where they had detailed policies written up that described how they would do things, even to the point of um. At the mulberry bush they were able to certainly in my day, but I was the physical restraint of children if need be, and they had detailed policies that described how and when they would you know, use this and why. And the policy read beautifully Like it was a very well thought out and it was as if it was like someone speaking to you giving you guidance and training. That’s how the policy was written, so you can tell it had been formed after you know a long time and been refined.

Simon: 25:11

And another practice that they had was that the senior leadership team had a reflective space, a clinical supervision space that was held regularly. I think it was monthly, and that was held regularly. I think it was monthly um, and and that was held right through. Even the administration team had a reflective space and they had no. They were doing no clinical work, no therapeutic work. They had interaction with the children because the children would walk through reception, so they were. Even the way they interacted had had importance, which is why they were part of the supervision process so that structure was right.

Simon: 25:44

The way through the system and that structure was right the way through the system. The policies were right the way through the system and I think that was the key thing in maintaining a therapeutic environment. The alignment has got to be through the whole system, from top to bottom. I’ve seen in other organisations where I’ve worked where it’s just the program is the therapeutic program and the rest of the organisation doesn’t have the therapeutic parts to it. That doesn’t work so well and I’ve seen one example I can recount, I won’t name names.

Simon: 26:16

I was a therapeutic advisor to a residential care program and I didn’t have the final say, I was just the advisor and I gave some advice on a situation that was of a young person and there’d been a number of like them leaving the home and it was getting a bit more dangerous and you know different things were being tried. I made some recommendations that they should do this and not that and blah, blah. Someone two levels more senior than than than even the person I was working with, um vetoed that suggestion and went with their um. You know their direction on things, having not really much contact with the day-to-day and what I said would happen if they did that ended up happening and that for me, is just an indicator of what happens when the whole organisation is not in alignment and in the same systems. I know then, being as a CEO, the distance you feel when you’ve got suddenly a board to report to budgets, to meet financial pressures, and the day-to-day is not in your mind as much. And then so you have this pressure and you kind of think, okay, I need to make this decision.

Simon: 27:36

And then I found then having that reflective group where we’ve got the director of care and the therapeutic input in the room helped ground my thinking and bring me back to the key of the work. And I can see how you’ve got great workers on the ground, great social workers, who then become senior leaders, how they lose touch, and I know that some of them. You know one CEO I met. He was going to a residential care home every month at least to go and have dinner with them to stay in touch, which which I thought was just fantastic, but that that can ground you to a degree. But I think having a regular thing through the system is the thing that actually holds it. And the challenges are you get very busy and often the first thing to go when you get really busy is the reflective practice, because no business is being exchanged other than just each person’s well-being, which is very important, and so it’s the first thing to go.

Simon: 28:33

Now. What we had at Lighthouse is one I instituted the leadership team having a regular space. It was recommended to me by my director of care and I completely related to it, having been in her position, um not long before. So I agreed and I maintained it the whole time I was there, um, and it was mandatory space even for our director of fundraising, even for our head of finance, and for them it was an uncomfortable space at the beginning because they had no idea what it was all about, but you know, essential. So even when they were signing off you know large invoices, they had an understanding as to what was going on because they were a bit more in touch with the work. So I think, and just to give one example, when things got more difficult, like especially during COVID I was CEO during, you know, during the first part of COVID we actually doubled our reflective practice as a leadership team rather than reduced it, because we had some more critical decisions to make and we knew it was important that we um were having the the buffer effect of having a space to think properly as a team.

Simon: 29:37

The way I describe it to people is like this um, I describe the work in in care, especially in child protection type work, as it’s like you’re working in rougher terrain and you wouldn’t take a normal road vehicle in an off-road environment and effectively the kind of work is off-road environment. You would have a vehicle that’s got a four-wheel drive with higher suspension, and I find what happens is if you don’t have things in place like reflective practice through the whole system, ongoing training not once in a year training, ongoing training as mandatory things for your team, then you’re basically stripping off the increased suspension, you’re stripping off all those features and you’re sending a road car into an off-road environment. And what happens? It gets bashed up, basically, and people leave and they get burnt out and they don’t tell you that’s the reason they’re leaving. They give another reason, but that’s often the case.

Colby: 30:33

I think there’s so much in there in your response there, simon, that I also have had varied experiences and I have been involved in delivering as a consultant, external consultant in therapeutic care.

Colby: 30:50

I’ve also been involved in the delivery of a therapeutic care program and I just want to maybe get you to expand a little bit more based on my experience. And my experience would be that management want something, they want a program to be rolled out, a program of training for staff. So it comes from management, but that’s where it ends, that’s where you don’t hear further really from management, but that’s where it ends, that’s where you don’t hear further really from management. You then, and in my case I’ve been left to just roll out the program, the therapeutic caregiving, training and implementation with a particular program, and that just didn’t work from my point of view. It didn’t work out well at all. So it needs more than just to be management approved. It needs to be as you described. It needs to be part of the whole structure, rolled out across the whole structure of the organisation, at every level.

Simon: 32:11

And I’m not.

Colby: 32:13

I was just going to say I’m not sure. In the bigger organisations. I’m interested to hear your thoughts on how management might be more involved in the rollout of a particular endeavour or program, given that some of our bigger organisations are so multifaceted you know especially our statutory child protection organisations.

Simon: 32:40

Well, I know, look, I don’t uh a lot of the detail behind models like, for example, the sanctuary model. I know that their process has a lot of change management features in, where they they consider it a change management process, which is actually really what it is. So you’re effectively bringing in a cultural change to an organization, of the way it works. So it it kind of requires the leadership to drive it, and if the leadership aren’t really involved, then for me I just, you know, make very clear what will happen if they’re not involved, that it will be an investment that will peter out after a certain amount of time and they’ll end up cancelling decisions that they kind of initially went ahead for and not see how they’ve got from A to B. But they’ve got there. So, yeah, it is very much because it’s a different way of working, it’s a retraining, it really is, and I think the intention is often good.

Simon: 33:36

We want these children healed or we want them on a better life trajectory, or to start on a better life trajectory. So go and do that. But there’s often, sometimes the the you hear this a lot for people who don’t know the implications of things is there’s a, sometimes a notion of can you just go and fix these children, and this program will fix them and and it’s, and it’s just not to do that Like you don’t go to the doctors to get fixed, you go there to be healed and treated, and that’s actually the. You know, we kind of use that kind of language and yeah. So I think there’s a lot more involved. It has to come from the top and I think sometimes, you know, in terms of engaging with an organisation, it’s if a consultant I’m not saying I do this or that others should she could say if your leadership don’t buy into this, I won’t work with you because there’s no point it’s a waste of time.

Colby: 34:30

exactly I, I and and that was exactly what you were reading my mind I was thinking there’s no way I would go in and as a consultant to or even to roll out um program without the leadership participating in it. Again, yeah, because you put so much of your wisdom, your knowledge, your acquired knowledge and you put so much heart into the endeavor and when it doesn’t work out, that’s very painful. I guess it certainly was for me to have that experience in this sector.

Simon: 35:15

Yeah, and I think also saying no when they want you to say yes is you know, is in some ways, you know, when you say no to them, it’s kind of saying actually no. This this takes you to, even if it takes another six months or a year to decide if you probably want to do it, it takes your full commitment, otherwise you know it’s not going to work I think, yeah, I think they’re really awesome points.

Colby: 35:44

Yeah, how do you reconcile that? Sorry, these are questions without notice, but you know, there’s also and I’ve been guilty of it at times a school of thought that is that you achieve change bottom up, or that you try to and I kind of try to do that in my work. I try to capture the I I kind of try to do that in my work. I try to, I try to capture the hearts and minds of the work of the workforce in this sector through not just podcasts like this but youtube videos that I make writing books, you know that sort of thing and try and facilitate something you know an embryonic, bottom-up, ground-up progression towards a more trauma-informed organization well, I think I mean it.

Simon: 36:30

Look, it really depends on the organization.

Simon: 36:31

I think, you know, if you don’t have the buy-in from the top, you start working on the ground, it could be that the, the whole organization starts to shift in that direction.

Simon: 36:38

It’s just whether the leadership provide the authorizing environment for the said program to do what it needs to do, and I think then it then needs the people in that program to be able to articulate what they’re doing in such a way where it’s properly communicated and received to the leadership. Um, so I think, yeah, I mean, you know, I wouldn’t turn away if someone said, look, we want to train this thing because I think, like you say, there’s a hope that it will start to progress through um, and it really would be on um, things being properly, you know, documented, recorded, and and they’re being, you know, um, the, they’re being some um, not results, but some progress in the lives of the children. We’ve actually we’re seeing, like instance, reduce, we’re seeing people the school attendance picking up, you know if that’s been an issue or different things, and then kind of go okay, what is this, what, how is this? Just turning around, and then it could be that that will start to enthuse the more senior levels.

Colby: 37:40

Yeah, yeah you’ve, you’ve had a I mean across your career, of which spans decades. You’ve you’ve worked from yeah, all the way from down, uh, at cleaning homes, right through to ceo and consultant, um to ceos and organizations and leadership teams. I’m just wondering if you, with all that wisdom that you’ve gathered, is there something that you would like to see happen in a cross-sector way that will help to realise the ambitions of all involved of better outcomes for the young people that we deliver services on behalf of?

Simon: 38:25

Sure, I think you know, I think when being the role of CEO, I was fortunate enough to be recruited in Victoria to like a working group of 12 leaders. At the time it was 2016. It was under there was a roadmap to reform, to reform the child protection system, and it was originally designed. It was like a co-design. It was actually probably in the end we were more consulted as opposed to designing, and it gave me I was on that for a few years, a number of years, and it gave me an overview as to why the sector looks at different things to different models and everything. And what I kind of realized was that, um, therapeutic care is not really understood um in in, um in among, even among ceos, um, there’s the people that kind of sit through the training, kind of they might say that you know that we’ve got trauma-informed programs and it’s trauma-informed and the whole thing, and I think that’s that’s become a I’m sad to say, a bit of a cheap word now, because any, most people can experience a bit of training and say that they’re trauma-informed. It’s whether they I mean I know there are other organizations who’ve broken this down I think it’s been good that you know you can be trauma aware, um, but then are you actually you know trauma practised and those different things, and I’ve you know, I did some work myself on what actually does therapeutic mean? Because one forum I was in the government minister at the time wasn’t in the forum, but I was told by someone who connected with them quite frequently that the government minister didn’t believe therapeutic practice worked and I thought how has that happened? Obviously, what’s been represented to them it must not have been genuinely therapeutic. And what that shows to me is, among many other things I’ve seen, is there needs to be some agreed standards of what therapeutic care is. What I did like in England at the Marlborough School was there was the Marlborough School were involved back then. I’m not sure if they are still now. It’s called the Therapeutic Communities and I think it was called the Community of Communities and they basically peer reviewed each other on a regular cycle to check their policies, to check their different parts of their practice and everything to actually be accredited as a therapeutic community. I think that needs to be happening, certainly in Australia and probably internationally, where there are agreed standards that if you’re not following these standards then you’re not therapeutic, because for me, therapeutic and not just trauma informed, but therapeutic.

Simon: 41:12

And by therapeutic I mean it’s kind of borrowed from my understanding, is borrowed from the medical term relating to medication. When you take a medication, it reaches its therapeutic level when it’s starting to impact and it has an impact on the disease or condition it’s treating or fighting. And that therapeutic level is dependent on how much you weigh and different things. I could take the dose of a child for a particular medication and it won’t reach its therapeutic level. For me it’s the same.

Simon: 41:46

I believe, when working with people who experience trauma, are they receiving enough of the good care experiences to actually start to impact their lives? Where they start to, you know, there’s repair of their attachment style, there’s repair of their experiences. Where they don’t respond in the same ways, they learn new ways of responding. That’s when the healing starts to take place. That’s when the therapeutic is having an impact. I think a lot of places that call themselves trauma-informed or therapeutic, if they go to the level of calling themselves therapeutic, aren’t actually reaching that what I call therapeutic level. And I think that’s what’s needed, because then you’ll have a minister who will start to see programs that are actually working and bringing change and will then say, okay, it’s worth investing in. So I think there needs to be, across the board, some standards that are set, and then I think the number of organizations or programs that are called therapeutic will drop off and the real ones will emerge. That are called therapeutic will drop off and the real ones will emerge.

Colby: 42:53

And I love that idea that you were talking about with the community of communities in the UK getting together and probably collectively agreeing some standards against which they reviewed each other, yeah, and kept each other accountable in the process in doing that and kind of. That allows me to segue, I think, a bit into. You’ve mentioned a number of times already about leadership having the opportunity to have their own reflective practice groups. I’m just wondering what you would see as being the key benefits that are derived from leadership of social care organisations having their own supervision group supervision, reflective practice supervision. You’ve talked about the benefit for the program in terms of implementation and alignment through the organisation, but what do chief executives and others get out of supervision?

Simon: 44:10

I think it provides a mirror. I mean, can you imagine going through weeks and weeks and weeks but never looking in a mirror to see how you look, to see how you’re responding, how you’re doing things? Because for me, clinical supervision is someone reflecting back to you what’s coming out of you and to have that reflected back for you to then go. Is this the way I want to be making decisions? Is that you know, and you know I’m pleased to say, a lot of the time, or some of the time, what was reflected back to me, I thought, oh, I’m quite pleased with my approach on that. But it also allowed me to refine some things and I think that’s probably what’s missing. I would say for a ceo who’s come from more the business world and comes into an environment there’d be hang on, what’s all this? You know fluffy stuff I need to get involved in. It’s probably similar to them having a coach, because a coach I’ve had I had a coach as a ceo and incredibly helpful because, um, they get to. It’s like a sounding board and it’s many different things and I think probably the clinical space is similar in many respects but also gets down to you know, you being in touch with what’s going on inside with you, especially when it comes to decision-making. You have a lot of tensions to hold, your communication has to be very measured in different forums and um, and you’re holding on a lot of stress that you’re often not aware of or you are aware of but not how much is impacting different things that you’re doing.

Simon: 45:45

And the way I often describe the need for this in a leadership team is, if you don’t, especially for a group supervision for a team, if you don’t provide the space for it, people will talk somewhere, um, they’ll talk with their spouse or they’ll talk um by the photocopier or, you know, have a private zoom with each other.

Simon: 46:05

The conversations will happen, but it’s best you bring them into an environment where they’re contained and you can have them as a group and, you know, get everyone’s perspective and and I think the same as a leader, having supervision enabled time to reflect on work things. That’s just for you. It’s not, you know, because you can talk with one direct report and you’ve got to be mindful of what you’re sharing. You talk to your partner or whoever, and you can’t share everything, but this person can share whatever you want and it’s just yeah, it’s a bit of a release valve and many other beneficial things, I think, and it also connects you a bit with the work. You then have it. You see its benefits. You think actually I need to have this through the organisation because everyone needs this.

Colby: 46:48

Yeah, that’s.

Colby: 46:50

Yeah, that’s really a very important point that if um, um, modeling the model is a, is a, um, a term that is used, I guess, um in in our work a lot um, that, that idea that you just presented, that um of supervisors modelling the model but if they can see and feel the benefit for themselves, then perhaps hopefully they’re more likely to say this should be happening all through the organisation.

Colby: 47:31

And again, I say there’s a tremendous benefit in people just having the opportunity to think about what they’re doing. Yeah, and the other thing that I really liked in what you said there was about that people will talk anyway, but what people probably need is the benefit of a containing space, is that you have that person that structures and manages the interaction in such a way that people can be vulnerable and hopefully it doesn’t invoke defences that mean that they shy away from deep and accurate self-reflection as well as reflection on the work. Yeah, love it. So my final question to you would be if you were asked to give advice to an organisation that was just starting out on developing a therapeutic milieu and a therapeutic model and practice in it, what key advice do you think you would be wanting to give them.

Simon: 48:53

Okay, the first thing, based on probably what I said earlier, was um, just to ensure that the leadership are on board um and to um. So, yeah, it was to be very clear on for the leadership you know, I and um I on board with this and just to make sure that they understand that the investment is obviously going to take time and probably to kind of educate them a bit on what it is like to change a culture and to do a bit of work on change management practices. Because, I mean, one thing I saw in change management once I attended a masterclass on it once was actually to was to will, be to the organisation, was for the leadership to go to the organisation to kind of say we need to make this change and, you know, explore why, to get the buy-in and then kind of go to them how do you think we should do this change and open it up? Obviously, there’s going to be parameters, there’ll be things that we suggested that we’d know, but they need to be explained as to why. Because then you’ll be taking the organisation on a journey with you and they’ve been able to contribute to the process and I think because in doing that you’re actually modelling the way you’d interact with a child, which is really the way that that, for me, is the key of how therapeutic practice really works is the stuff that you would do with a child actually happens through the whole organization. And so you would say with a child look, there’s this.

Simon: 50:30

You know, I’ll give an example of a challenging behavior. There’s this behavior that’s going on and we can’t keep doing this. Do you understand the reasons why? Oh yeah, because thingy gets hurt and you’re doing things you don’t want to do. How do we help you with that? And it’ll be the same thing you do with the staff.

Simon: 50:45

We need to make this change.

Simon: 50:46

How do we go about doing this in a way that’s going to work for everyone as best as we can do it and, be honest, not everyone’s going to like this. Some of you may want to leave, and that’s all right, but how can we leave in a really good way if you are going to leave and and just talk it through and then start to introduce things you need to introduce? Look, we’re going to need some training, we’re going to need to rewrite some policies, we’re going to need to do a whole change and it’s going to take time and we’ll check in with each other as we go and just take it on that kind of journey and that’s, that’s really like a just a thumbnail sketch just to some of the things that are involved. I believe, um, but it’s, I think also in the same thing of working where you work with a child you meet as a consultant, I’d meet an organization where they are and and take them where they are and map out. Map out the steps and make it realistic with a constant review process.

Colby: 51:38

Great, well, look, there’s so many takeaways in there for me and, I hope, for the people who are listening to this podcast as well. Thank you very much for your time and being gracious enough to accept the invitation before you go. I do give everyone these days. I didn’t the first couple of podcasts, but then I thought I’d be a good thing to do give you a chance to ask me a question without notice. I’ve asked you a lot, um, so I’m wondering if there’s a question curly or otherwise, otherwise that you might want to ask me before we finish up.

Simon: 52:18

Sorry, I think probably the. I guess one thing is I like to learn off of people is what’s the greatest thing that you’ve learned in this sector? So it could be an error you made or something like that. What’s something, that kind of really a situation you went through that you learned. Wow, this really taught me a huge thing. What did you learn?

Colby: 52:47

There’s quite a few different things. I’ve learned about what I think is fundamentally important, and I’ve talked about what I think is fundamentally important, and I’ve talked about that in previous podcasts. I think that the way we manage a person’s felt self-worth is really important, but I think the thing that is really jumping around in my head and I’ll speak it is that not all problems can be fixed, but at least they can be understood. Yeah, so what I mean by that is that, and particularly when you’re working and interacting with our children and young people, we can’t even, we shouldn’t even pretend. And when you said earlier about people who say, well, you know, I’ve got this program or whatever and it’s going to fix the trauma, as I said, I always tell people to avoid those ones like the plague.

Colby: 53:55

But, yeah, when you’re working with children and young people, there’s a number of challenges that they have, not least of which is the challenge of going to school every day that we can’t just say, oh well, we’re just going to remove that from your life, you don’t have to go to children. Just say, oh well, we’re just going to remove that from your life, you don’t have to go to children. There’s a legal impediment for us doing that, but at least we can acknowledge the experience of the child, of how their experience of going to school, the challenges that they face of going to school, the challenges that they face, and we can turn our mind to how we can respond therapeutically to those challenges. I think what I’ve, the greatest intervention, I think, is to be able to communicate understanding of the person in our thoughts, in our actions and in our sorry, in our words, in our actions and in our expressed emotions.

Colby: 55:05

I think that’s what I’ve learned acknowledgement, validation, empathy, therapeutic actions they’re, they’re the things that I think um, that I’ve you know, learned, are the most important yes, I think, just maybe I’ll put it in a bit of a reframe.

Colby: 55:28

I think what you’re saying is just um, for people to be um, felt that they’re, they feel they’ve been properly experienced for the true people that they are and understood that they’ve been understood that school is difficult and yeah, there is somewhat mischievously, because I’m a little bit of a mischievous person, I started thinking of acronyms in relation to the content that I, not a long time ago, but the content that I write and, um, I was thinking about the term aura now, and aura has got a whole kind of new agey vibe about it. But the actual aura really in the dictionary sense means it’s that distinctive quality or atmosphere of a place or a person. Right, and I think when I do my next edition or do another book, if, when and if probably a bit more of an if, I will probably structure it more around at least the therapeutic care side of things, more around this acronym of AURA. So not only is AURA the felt experience of a place and the people in it, but it means that those people are accessible, so they’re present, they’re with you, their facilitating feelings of being heard and understood, acknowledged, important, a person of worth in their words, understanding, in their actions, their responsiveness to the experience of the young person and in their outward expressed emotions and through attunement, facilitating attunement experiences.

Colby: 57:32

So I think, yeah, aura probably encapsulates a lot of the responses. I also am the author of the AAA model, which is a published model and is about my learnings about the inner experiences of the children. But I might talk about that when I get a similar question in another podcast. But yeah, that’s probably enough at this stage. So again, thank you very much for graciously accepting the invite to be on this fledgling podcast. And, yeah, wish you all the best and maybe our paths will cross again another time.

Simon: 58:19

Yeah, thank you for the opportunity. It’s been great. Thank you, yeah, it’s been good to talk about stuff.

Beyond Management: Why Culture Flows Downhill, with Lynne Peyton

Leadership is about creating confident practitioners who change lives

Leadership in social care isn’t just about managing teams—it’s about creating environments where practitioners can thrive and ultimately deliver better outcomes for vulnerable children and families. This profound insight emerged repeatedly during my fascinating conversation with Lynne Peyton, a former senior manager in health and social services who now runs her own leadership consultancy focused on transforming organisations from the top down.

Lynne’s journey into social work wasn’t planned. Originally intending to become a language teacher with dreams of working in Paris, her path changed dramatically after working at a holiday camp in England where she encountered people experiencing homelessness, those recently released from juvenile detention, and individuals struggling with various challenges. This exposure to life’s harsh realities sparked her curiosity about human stories and redirected her career trajectory. “I’ve just been fascinated by people’s stories ever since,” she explained, “and I have loved being a social worker.”

Perhaps most compelling was Lynne’s experience managing services throughout North and West Belfast during Northern Ireland’s political unrest. She described navigating extraordinarily challenging conditions where staff safety was constantly at risk, community tensions were high, and children’s wellbeing hung in the balance. Yet even in these circumstances, Lynne witnessed exceptional commitment from her teams who prioritised good practice despite the dangers. This period taught her valuable lessons about leadership under pressure and the importance of community partnerships in delivering effective services.

The core of our discussion focused on Lynne’s leadership model aptly named CORE, representing Communication, Optimisation, Relationships, and Evaluation. For communication, she emphasised that listening skills trump talking every time. “The most important bit about communication is listening, and to be a great listener, you have to be a great question asker,” she noted. Optimisation involves making the most of financial resources, but crucially also optimising staff potential and one’s own mindset as a leader. Relationships form the foundation of effective leadership across all stakeholders, while evaluation ensures accountability through measuring outcomes and constantly refining approaches.

One particularly striking observation was Lynne’s perspective on work-life balance. Rather than seeking perfect equilibrium, which rarely exists, she advocates for “life-work integration” that acknowledges the natural ebbs and flows of both personal and professional demands. Sometimes work must take priority; other times, family needs demand full attention. The key is flexibility and integration rather than rigid compartmentalisation.

Another valuable insight concerned the limitations of internal leadership development programs. While many organisations implement such initiatives, Lynne pointed out that middle managers can’t effectively coach senior leaders. Her independent perspective, backed by decades of experience, allows her to work with executives in ways that internal staff simply cannot. This external vantage point creates space for honest reflection and growth at the highest organisational levels.

Perhaps most powerfully, Lynne articulated the connection between empowered staff and empowered clients. “If we empower staff to be more confident in their practice, they’re willing to do more to empower families.” This ripple effect demonstrates why leadership development isn’t merely an organisational nicety but a direct contributor to better outcomes for vulnerable children and families. When practitioners feel confident and supported, they’re better equipped to support those they serve.

You can listen to Lynne here:

You can watch here:

About Lynne

Born and educated in Belfast Northern Ireland, Lynne’s spirit for adventure was fostered in the Officers’ Training Corps where she participated in a wide range of adventure training and leadership activities, including a transfer to the Virginia National Guard during a temporary social work position in a family crisis centre in Richmond in 1980. She also gained her Private Pilot license during that time.

A qualified Social Worker, Lynne is a former senior manager in Health and Social Services, having held both operational and strategic management responsibilities for mental health and services for children and families. She was the director of a not-for-profit children’s charity for a number of years. She is also a master practitioner in NLP and neuro strategies, which she believes are essential to building rapport and great communication.

Since establishing her consultancy almost 20 years ago, Lynne has been passionate about helping organisations working with vulnerable children to get better results. Her CORE Leadership Programme (Communication, Optimisation; Relationships, Evaluation) simultaneously targets executive teams as well as managers at all levels in organisations to bring about changes in attitude, culture, confidence, performance and outcomes.

In the words of one CEO, ‘Lynne has an amazing ability tounlock individual potential and bring out the best in people and inorganisations’.

Related Podcast Interviews:

Simon Benjamin

Listen here:

Watch here:

Andrew Isaac

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Watch here:

Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Lynne: 0:02

And I have loved being a social worker. I manage services all over North and West Belfast, which was a real political hotspot at that time. There’s no such thing as life-work balance. There’s days when you have to be just working all the time and then somebody gets sick and your family demands your attention. What we have to do is life work integration. I like a whole agency approach, because culture flows downhill and very often programs workforce development programs are run by middle managers. Middle managers can’t coach and empower and work with and be the confidant for more senior managers. So what I bring is the independence and the years and years of not just experience but expertise in working with senior people. And one of the things I found out recently Colby, just because I’ve been probing it a wee bit more not everybody has somebody like that in their corner and I think it’s critical that we do.

Colby: 1:08

Hi, welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is an experienced leader and consultant in the social care sector. Before I introduce my guests, I’d like to acknowledge the traditional custodians of the lands I’m coming from the Kaurna people of the Adelaide Plains, and the continuing connection that the Kaurna people feel, and all Aboriginal people feel, to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Lynne Peyton.

Colby: 1:50

Lynne is a former senior manager in health and social services, having held both operational and strategic management responsibilities for mental health and services for children and families during the 1970s to 1990s, a time of political unrest in Northern Ireland’s history. Since establishing her business consultancy almost 20 years ago, Lynne has had major successes in helping organisations and senior managers to get better results. Her core leadership program simultaneously targets the top team as well as managers at all levels in organizations to bring about changes in attitude, culture, confidence, performance and outcomes. In the words of one CEO, Lynn has an amazing ability to unlock individual potential and bring out the best in people and in organisations. For more than 30 years, she and her husband have invested in property, initially throughout the UK, then expanding to commercial properties in the USA and more recently in Australia. Nowadays, business has to be integrated with spending time with their three sons and their families in Perth, Australia, Charlotte, North Carolina and Cork, Ireland. Fortunately, they love travelling and growing as part of JT Fox’s Global Entrepreneurs Network. Welcome Lynne.

Lynne: 3:23

Hello Colby, it is so good to see you again.

Colby: 3:27

And you and a little bit about that. In a moment I wanted to just bring up how we met. But was there anything that you thought needed to be added to that little summary of you? There’s probably loads, I guess.

Lynne: 3:41

Oh, my goodness, my goodness. It’s like I’m always trying to think, Colby, what’s going to be the next chapter? So maybe the next time we talk there’ll be something else.

Colby: 3:53

Okay, no worries, and I was. I’m pleased to have you on the podcast because we’ve known each other for a number of years and I think it’s only been my first podcast interviewee who was a practitioner from here in Adelaide, where I am, who I’ve known. So all my other podcasts I’ve been kind of meeting people for the first time, but we met in 2015 in Castle Blaney.

Lynne: 4:26

In.

Colby: 4:26

Castle Blaney I remember it well. Yeah, and just yeah, we were. I was there just talking about my therapeutic model of care and I remember you arriving and I remember we had a person, a foster carer, with lived experience of the rollout of the program I think that might have been in 2016, actually, who you found very impressive at the time?

Lynne: 5:00

And, of course, just to add to that, I was there for an entirely different reason, but I am so curious about everything I’m thinking who is this guy? Came from Australia. What’s he got to say? So I popped in and I was blown away by your insights into how best to work, not just with traumatized children, but how to enable and empower the people who work with them, and so often we think of that in terms of the social worker and the psychologist. But really, what really intrigued me was your hands on advice for the hands on people, and that foster carer, as you say, lived experience of the difference the techniques that you had taught were making in the life for her and for that child who was so insecure and I remember at the time it was attachment to food, it was clinging behaviour to her, and you had helped her to see that’s just what he needs in this moment. You know, colby, I still have goosebumps thinking about that, because that was such a powerful intervention between you and that foster carer.

Colby: 6:20

Yeah, well, thank you, you’re very kind and you’d probably be pleased to know that they’re still rolling out my program in the Toosler fostering service in Donegal. They’re not as the primary therapeutic model of care. I think for the last year or so They’ve gone back to. They’ve had a change in management and it’s gone back to circle of security um. So for a long time I had a very strong support, uh, there in with the um. Now, what was her? What was the position that they called her just my social worker the principal, social worker the principal social worker yeah.

Lynne: 7:03

Yeah, there’s been many, many changes because they’re restructuring again. I would just say that we can all learn from different models. The important thing is that we constantly ensure that our practice is influenced by tried and tested models by tried and tested models, and I think it’s so important that you are persistent, because we know that model works. So you know, people change, but we have to just keep trying to encourage them to do more of what works, and we’ll talk about it later. But one of the elements of the core program is evaluating, constantly evaluating. The elements of the core program is evaluating, constantly evaluating the impact of everything we do and doing more of what works, and sometimes, with changes in leadership and changes in ideas, we experiment again instead of staying grounded in the things that work well.

Colby: 8:03

I do hope, um, that it still continues to be rolled out and I’m really looking forward to being able to return to Ireland sooner rather than later. It’s been a lot. I haven’t been back since 2018 with you know, the advent of world events in the intervening period. But, yeah, hopefully, fingers crossed, we’ll be back there again in the next year or two. But look enough about me and what I’m. You know what I’m doing or not doing at the moment. I really wanted to just start off by asking you what led you into this career, supporting leaders and teams to deliver best outcomes for their clients, including in the social care sector, and who and what perhaps were your major influences in that?

Lynne: 8:55

I’m going to start a wee bit further back, because I never wanted to be a social worker. I always loved style and glamour and I wanted to be a French and German language teacher and I could see myself in Paris as an assistant. But my first job away from home was in a holiday camp in England and there were people in the kitchen who worked, who always had to get a job that had accommodation with it and of course the summer season was easy. But then they didn’t often know where they were going to go next and I thought, oh my goodness, how does anybody live with that level of insecurity about not having a home? And then there were people who were just out of Borstal, which was the juvenile offenders centre, were just out of Borstal, which was the juvenile offenders centre, and there were people who were on the game and in the early days it was alcohol was the issue, because drugs weren’t really an issue at that stage, and I thought I have had such a sheltered life, there’s a whole world out of here that I know nothing about and it’s so interesting. So it was really back down to that curiosity. So I got the boat back from England because nobody flew in those days and I changed my course from languages to social science and psychology, and the rest is history. I’ve just been fascinated by people’s stories ever since and I have loved being a social worker and progress, progressing through all of the levels, um to the point where um in, I think, one of my most exciting jobs. Although I loved working in Belfast and running services, sometimes in very difficult times, I really enjoyed the strategic management role where you were focused on working with all sorts of partner agencies to better understand needs, to look at where services currently were and to see which ones were having the greatest impact so that we could map those and then look and see where were the gaps and how could we fill that gaps. And from my days working in Belfast I knew we could only fill those gaps in partnership with local communities. And, interesting, the organisation in the Republic of Ireland that I do most work with is now reshaping towards an integrated care model where it’s small, localized teams that do sort of from front door right through to children in care and work more closely with families and communities. So in 40 years it’s gone back to where I started.

Lynne: 11:41

The leadership bit came about because there were several reasons why I felt I wanted to start my own consultancy in 2001. And I’ll talk about the influences for that later. But I did a lot of work at that time, chairing multi-agency reviews when things had gone horribly wrong. Either children died or were very, very badly injured, and the goal was for all of the involved agencies to get the learning from that.

Lynne: 12:16

I got frustrated because in every single review I was going and we need to strengthen the environment within which people are doing their job Because staff retention was an issue that put more pressure on the people left behind. Balls got dropped but people forgot that when they were writing about what went wrong. So for years and years and years I tried to encourage that strengthening of leadership, empowerment, staff well-being and I kind of felt, while it did get some attention, it was always the things at the front door they wanted to fix first and the practice issues and the interagency issues. So I just decided well, I’ll write my own leadership program and I’ve been delivering that for many, many years in all kinds of contexts. And the beauty of it is I make it bespoke to whatever organization or team I’m working with at that particular time.

Colby: 13:16

Yeah, wow, and it’s been quite the career really, hasn’t it? I remember part of your response there. You mentioned managing services during some very particular, very particularly difficult times in in Northern Ireland, and am I right in thinking that that you? I once heard you talk about managing a residential care home on that. That was on the Falls Road.

Lynne: 13:44

Oh, I managed services all over northern West Belfast, which was a real political hotspot at that time.

Lynne: 13:54

I mean, it was such a challenging time because kids were taking and driving away cars it was something called joyriding at the time and there would be you know, there would be dreadful accidents, and so the IRA tried to control that with a process called kneecapping. And of course the kids that we were most worried about were inevitably the kids that were tied up with all the antisocial behavior, and kids would turn up by appointment sometimes and they would give them their Valium and tell them what to tell the hospital. So it was dreadful, and there were times when we had to negotiate for the safety and well-being of some of the kids in care or children in the community that we were worried about. So there were areas we couldn’t go into some days. And then you add to that all the other problems of the Friday night money lenders and the you know some of the kind of other influences. So it was a tough time. What was amazing was the staff were just incredible. What was amazing was the staff were just incredible. We prioritised safety.

Lynne: 15:09

We were sensible about what we did and how we did it, and we made a commitment to uphold good practice, to uphold good behaviours, to respect everybody we were dealing with. But we got real creative sometimes, colby, about how we got things done. So it was interesting times and I would still pay tribute to the amazing staff who worked through those incredibly challenging conditions.

Colby: 15:38

And I think the reason why I bring it up is because those kinds of adversities really do have the potential to bring out the very best in people and to bring out the creative solutions that are part of people’s growth and again, working with communities was absolutely essential and we were fortunate because every time a government minister went walkabout we had a dose of proposals ready to pitch to him and we did get.

Lynne: 16:15

We did get lots of funding to try creative things. We also got funding which brought communities together across the divide and led a legacy for some brilliant work that continues today. We also did some in the next role, in the strategic development role. We did a lot of great cross-border work and again we were creative about pitching for European peace funds, which allowed us to partner with organizations in Denmark and Italy, because their family, their, their policies were, I think, much more family friendly than ours. So it exposed us to learning about how people did it in different cultures and countries.

Colby: 17:03

Yeah, yeah, fantastic. And were there particular people or particular theories or ways of working that were influential in your development through your career?

Lynne: 17:18

I think it’s so important that we remind supervisors, and especially your first ever supervisor, just how important they are, and I look back with fondness and still thankfulness and gratitude. I had the most amazing early team leaders and supervisors, and it was for one of them it was her that knowledge was everything that you had to know, whether it was the benefits that somebody was entitled to or the nature of their condition. You had to research and have the knowledge that equipped you to work with people. And then I had another team leader who his calm, quiet way of getting everything done was so inspiring, and someone else who, no matter how frustrated you were, she had this capacity to bring it down a level and always ask great questions, and one of those is well, ok, so what should we do? You know, it’s the simple question isn’t it that sort of cut through the drama and the crisis? So I think early influencers are so, so important.

Lynne: 18:37

And then and then I had some people I worked with that I wasn’t so aligned with and that could be very uncomfortable, and I’m quite outspoken, so I would say what I feel. And then that didn’t always work so well, and I’m fascinated these days with people like Gabe Karp, who talks about conflict resolution, and I’m saying that conflict is inevitable. If you have good, strong minded people with good ideas, the chances of them butting heads is really quite good, and that’s back to what you were talking about earlier. Somebody thinks a different model may be more relevant than Sure Start, secure Start, so that’s good and it’s healthy. What we have to do, then, is learn to have healthy conversations about it, and I wasn’t sure, um, at some of those times.

Colby: 19:35

I was mature enough to have those healthy conversations, and I think I’ve got a lot better at it over the last maybe 20 years yeah, and I think it highlights that, um, we’re we’re always continuously developing, we’re continuously growing, and it doesn’t really serve too much of a purpose to reflect back and think, oh, I wish I knew this or that at that point in time. And when you were talking about your first supervisor, it put me in mind of my own first supervisors. And the first one particularly shout out to Professor Tracy Wade if she’s listening, and I think what they instilled in me so first Tracy, and thereafter fellow by the name of Ken Kobayashi was confidence. They had confidence in me until I had confidence in myself and I thought, you know, and I think that was, it’s been a tremendous legacy from them, as it sounds like yours have been as well.

Lynne: 20:45

And that’s the number one benefit that people feed back to me for the core leadership program, that it has helped them immensely with improving their confidence. And, as you and I know, confidence comes because we’re more competent. So you know, we need the skills and the knowledge and the experience in order to be competent skills and the knowledge and the experience in order to be competent. But it also comes from the ability to risk, assess and make decisions. So the choices we make and the impact of that helps improve our confidence as well. So I think confidence and competence go so well together and I totally agree with you. You we must never stop growing and developing and learning. And what my influencers for the leadership part were, I did my first fire walk um at the unleash the power within event with Tony Robbins in Geneva, I think in 1999.

Lynne: 21:50

It was either 1999 or 2000. Everybody still talks about it because there were so many people in the room and Tony has people jump up and down with excitement and the engineers structural engineers told us we had to stop jumping or the ceiling was going to come down into the room below. So we used to do the jumping in a mexican wave across the room. But because he still wanted to keep the thing. But the thing that that tony always, that he taught so many wonderful things that the one that is really relevant, I think, is the six human needs, and the four essential housekeeping needs are certainty, and we talked about that earlier.

Lynne: 22:32

People need a basic level of certainty and security in order to, in order to, thrive. So, um, certainty, uncertainty. We need a bit of variety. That’s why, when people stay in the same job for 30 years without growing and learning and developing, you know they get tired and switch off and become dissatisfied, and that can dissatisfy the rest of the team, because we all either affect or affect the people that or infect the people that we work with. And then he talks about love and connection, and that’s so, so important as well. So, the human needs, but he also talks in about that’s not enough, because the spiritual needs are for growth and contribution, and that’s why you know, you and I and others like us, we get so much back from the work we do, because we feel we’re making a contribution and then because how we contribute has to change over context and time. That’s where the growth element comes in as well. We have to stay relevant, colby.

Colby: 23:43

Well, that’s part of the reason why I’m developing, I’ve been doing these podcasts, because I get to talk to all these leaders in the field who, and I, um, learn and and and I I reflect. I think it. One of the big things I think is that we should never stop thinking about what we’re doing, and and the podcast gives me that opportunity to hear and understand and reflect on and integrate what I’m hearing in my own work. And, lynn, you’ve mentioned a number of times, you’ve referred to core, which is your leadership model. I wonder if you might just share a little bit more information about it.

Lynne: 24:27

I’m still so passionate about it, colby, because it works. So what I thought was what are the core elements of leadership? And when you think about it, they really come down to the C’s for communication. As leaders, we have to be effective communicators. Now, that doesn’t mean about talking. It’s good that when we talk, that we can you know doesn’t mean about talking. It’s good that when we talk, that we can you know, we can convey what we want people to hear. But the most important bit about communication is listening and to be a great listener. You have to be a great question, asker. So it’s all about learning the art of being present when you’re talking to someone else, really listening to what it is that they’re saying, what are the issues, why are they upset, why are they taking this position? And that’s why I think curiosity comes into it as well. But I could only have one C. If I could have had a second, it would have been curiosity. So it’s been effective communicator. And then I think that’s everything that’s involved in communications it’s using your facial expressions, your body language, not just your words. And one of the things I say to people nowadays is, when you’re on a Zoom call, you have to remember there’s no hiding place. It’s not like the long end of a table where you can roll your eyes. It’s something the boss said. When you’re on the Zoom screen, everybody can see that eye roll. So you have to look and you have to continue to be interested and you have to continue to be present when you’re on Zoom calls. So communication is critical.

Lynne: 26:00

The O is for optimisation. Whenever people talk about resources, they always talk about budgets and staff, and we’ve got to definitely optimise those. So that means that you have to have good financial scrutiny so that you minimise waste. You’ve got to be creative with your budgets as well. You don’t want money sitting there doing nothing, so you have to make sure it’s invested. And the other thing we have to optimize is our staff, but also it starts with us. So, as leaders, you have to optimize your mindset. You have to convey that sense of confidence and self-belief and belief in the people that you’re working with, but also belief in the plan and belief in the potential outcomes. So, and we’ve got to optimize our time. The potential outcomes so, and we’ve got to optimize our time.

Lynne: 26:51

If there’s one thing I teach over and over and over again, it’s time management and energy management. So some people might put in their time, but if you don’t bring the energy and the enthusiasm, you’re not optimizing who you are. So I see, be yourself, be the best version of yourself and optimize everything that is you and time management for everybody listening. The number one thing you can do to improve your time management is do a stop doing list what are all the things you’re currently doing that are just a waste of time and stop doing the hours for relationships. It’s like you and I just talked about. You said the reason for the podcast is to meet and learn from other people who have expertise in certain areas.

Lynne: 27:40

Relationships are fundamental to leadership, whether it’s the relationships with our top team, if we’re a senior manager, the relationships with all the organisations that are essential to us doing business, the relationships within our family, because we want to make sure we get that life work integration. There’s no such thing as life work balance. There’s days when you have to be just working all the time and then somebody gets sick and your family demand your attention. What we have to do is life work integration. So once a project’s due in, ok, we might have to work extra hours to get it done, or if a client needs us or a child is not safe, and then we have to learn to take the time out to rest, recuperate, whatever later on. So optimising our time is so important, but the relationships in there are what restore us and keep us going, and that includes the debriefing when people come back from what has been a difficult situation. So relationships have to be worked at all the time and the E is for evaluation. We have to measure everything we do.

Lynne: 28:49

I was coaching somebody for a senior position yesterday and I was going. Evidence means that you provide the data. When I started it was this. When I finished, it was this and the change was down to me because. So you’ve got to be able to evaluate, but at its most basic it’s evaluating what you’re doing that works and do more of it, and what is it that you’re doing that’s having no impact, and seriously question why you’re still doing it. So, in a nutshell, the value of it is, I like a whole agency approach, because culture flows downhill. So there’s no point in me fixing, empowering, sorting the kind of words that sometimes get used frontline managers if the culture doesn’t change and the culture starts with the CEO and the top team and one of my joys at the moment is coaching CEOs and not-for-profit organisations.

Colby: 29:48

I’m really, really enjoying the impact that that’s having on the organizations yeah, it’s a consistent um message really that that any change process, any endeavor, um therapeutic model, implementation or other, really starts at the top. I must admit, I’ve always been a bit of a supporter of the bottom-up approach as well, probably because largely in many of my endeavours I’ve never had the interaction with and support from the very top, the interaction with and support from the very top. But you know, I try to influence practice through things like this podcast, through YouTube videos, through my writing, through books, that kind of embryonic development of people’s knowledge and capacity.

Lynne: 30:53

And your books are really influential because they’re like a toolkit, and I think that’s what people need. They need something that is grinded in theory but gives them the tools and the resources.

Colby: 31:07

Yeah, a lot of contributions in this space are very much focused on what you need to know. I guess I’ve always tried to ensure that I’ve got plenty of information in there about what you need to do when you do it, and you’ve always been incredibly generous on your website as well Over the years.

Colby: 31:27

I’ve always told people to go to your website because there’s lots of free stuff on there that are are brilliant tools and assessment kits and things, so thank you for the contribution you’ve made with as regards to those tools over all these years yeah, well, thank you again, and I think I’m going a bit red, but the important thing is that there are good outcomes for children and young people, and I was speaking to a very interesting guest a little while ago a week or so ago about human capital, and we were talking about what is lost when we don’t intervene successfully with our young people. Intergenerational trauma persists. If we are able to turn a life around, we’re turning a life around for that person, but also their children and grandchildren, potentially. So, yeah, so, but it’s not all plain sailing trying to roll this stuff out, and I do wonder, even with rolling out a leadership model, are there any particular challenges that that you’ve you’ve faced in doing that and, if so, how have you overcome them?

Lynne: 32:52

you’ve faced in doing that? And, if so, how have you overcome them? Oh, the usual ones we’ve no money um, we’ve got our own um. So you just have to help people work through that. So if people are saying we haven’t got a budget right now, I I very often say, well, let me do a taster session so you can see what the benefits would be. And it’s also good to ask them well, if you had money, what would be your priorities?

Lynne: 33:16

And I think another thing is how many social workers did you lose last year? Because the fallout it’s like you, it’s like you know, it’s like a funnel where the policy is to create even more jobs but they’re still dripping out the bottom and the attrition rate can be really quite significant. It is around looking at well, how many more social workers can you afford to lose? Or, as one person told me recently, nobody will take the senior positions because it’s just not worth it. So how are you going to run the service without senior people? I can help you to empower your senior people so that they are more effective. So staff feel valued, so they they stay. And, of course, happy staff, confident staff, are much better practitioners. So everybody, everything that I do and everything you do. The end result is so that young people and their families get a better service. But empowered, confident staff, competent staff, always provide a better service than people who are exhausted or overwhelmed or not sure they want to be here anymore. So that’s one. The other one is well, we’ve got our own leadership program and I go. That’s great and I’m so glad that so many organizations are focusing on that. The challenge is that they don’t have anything like the level of experience I have, and very often programs workforce development programs are run by middle managers. Middle managers can’t coach and empower and work with and be the confident for more senior managers. So what I bring is the independence and the years and years of not just experience but expertise in working with with senior people, and so I think that’s it. You have to keep at it, because people will take the path of least resistance and it is important that you and I people like us keep actually ensuring that we do so. And the other thing I do, like you, the podcast.

Lynne: 35:42

I’ve just finished 50 episodes of Success is Never Accidental. Episodes of success is never accidental, and I’ve interviewed not just people from our sector, but people from all over the globe and from all different sectors. And the theme has been what is it that has made you successful? What have you learned about being successful? What would you pass on to other people? What happened when you hit a bump in the road? Other people, what happened when you hit a bump in the road? How much is mindset an issue? What would you tell your younger self? And it’s amazing, because there’s a formula for success and there are themes.Lynne: 36:18

Now everybody might do it their own way, but you’re not going to get there if you don’t work hard, if you’re not persistent, if you’re not passionate, if you’re not clear about why you’re doing what you’re doing. In other words, like Simon Sinek, if you’re not living your purpose. And so often the work I do actually helps people see that they’re a square peg in a round hole, and if we can get them into something that’s more aligned with their values and their passion, they do so much better. And that’s a really important thing about leadership.

Lynne: 36:52

Not everybody who takes a leadership job is equipped to be a great leader. A lot of leadership skills can be learned In fact, most of them and if you’re not naturally a good communicator and if you aren’t naturally passionate about the role that you have. It’s not going to work. So sometimes it’s helping people pivot and, you know, move out of leadership roles into maybe a more specialist practitioner role. But it’s so important that we’re in the right roles for us because happiness of work is essential yeah you, there’s so much in that there, lynn.

Colby: 37:39

Um, the first thing I want to pick up is, um, the real importance of what you said about you know coming people being aware of, of the work that they can do that is consistent with their, their own values, and because values burn out or values fatigue it goes by different names now but it is the experience of working in a, in an endeavor that runs counter to or is not consistent with your values.

Colby: 38:17

And child protection is a really obvious area for that clash to occur, because most people who get involved in child protection get involved because they want to help families, they want to help children, they want to help families. But particularly here in the jurisdiction I live in, child safety is the paramount consideration, and so, rather than necessarily being a place to support and help families, our child protection authorities intervene to ensure the safety of our children. And look, there’s arguments both sides of the ledger on whether it should be safety or best interests is a paramount consideration, but, in any event, what we end up with is if we have too many people in our workforce who are there to help families that’s what’s consistent with their values then child protection is really not necessarily, or at least as it is in this jurisdiction, is not really going to be their best place to work, I think.

Lynne: 39:35

And that’s particularly the case when older children are in very high risk circumstances and I think sometimes we have to ask if we remove them from home, what have we got for them that is actually any safer or better? And often that answer is very nebulous well, I think I don’t know that.

Colby: 39:59

The question is often asked very much. So the, the, the the role of the agency is to intervene to ensure safety. What comes after that is a secondary consideration, but I guess what you’re referring to is that a child’s journey through care can be quite a vexed one, and it is something that we need to keep, I think, in the forefront of our thinking at all times, because I often say the most healing relationship for our children is the repair of the one with their birth family, birth parents in particular. That’s the most healing relationship.

Lynne: 40:47

I think that is so true and that’s why one of the things I work on constantly is empowerment is empowerment, because if we empower staff to be more confident in their practice, they’re willing to do more to empower families to get better at their parenting or, you know, or their family relationships. So empowerment really, really is the key, and I think that all starts with leadership. So you have your toolkit in your books, my toolkit. I haven’t written the book yet, to my shame. I should have had it written long ago. But on my website just lynnpaytoncom there is a thing called the Leadership Library, which is absolutely packed with toolkits for leaders on anything that is likely to come up. And people will say to me years later, I still do that perceptual positions exercise, or I’m still using the seven steps to change, or oh, do you remember the day you told me about the single issue meeting? Well, that changed my entire practice. So there’s lots and lots of stuff on there that will help, because for leadership, we need a toolkit as well.

Lynne: 42:11

I’ll briefly tell you about the single issue meeting. How many times have you been in a supervision session? And as the supervisor? There’s this one thing that you need to raise, and what happens when you do all your case management reviews and you get to the end and you think I’ll bring that up next time and what happens is that the elephant in the room just gets carried forward. Elephant in the room just gets carried forward. So I say you never deal with those things in supervision. You have a single issue meeting. You have it in a territory that is private but that you control, so you can leave when you’re done saying, as the supervisor or the leader, what you need to say, and you make it really, really short and you, you practice it because how you communicate, it is very important. Gabe Karp talks about doing it in your shopping list voice, so that there’s no emotion attached to it, and then you give the person a minute or two to respond or you can just say to them so have a think about that and we can talk about it again. But you do the thing that needs to be said. You set it up to say it will. You control the environment as the supervisor and it’s short. The meeting is short but sweet, and then you can pick it up again later. But you plant the seeds. You say what needs to be said, you don’t leave it to supervision.

Lynne: 43:39

And then I think the other thing is perceptual positions. It’s a beautiful exercise where you rant for a minute as you and then you completely shake it, shake it all off and you become the other person. So you, I always say, stand like they would stand, and they might say, well, they would sit. Okay, well, then sit and breathe like they would breathe and now rant as that other person.

Lynne: 44:06

The insights that come out when people truly accept that the other person has, you know, a completely different view on the world. Sometimes that’s enough. Sometimes you need a higher authority. So I’ll say who’s the wisest person you know? And they might say their granny, or for some people it might be God, and I say, ok, so could they look down at these two people and please tell me what’s going on here? And then from that position, it’s amazing what comes out sometimes that has healed fractured relationships. It has helped people to stay in organizations that they didn’t think they would stay in, because, remember, most people leave because of the relationship with their immediate boss, when that relationship isn’t safe, when that relationship is fractured. I mean, I had somebody whose boss didn’t speak to them for six months. How do you supervise somebody that you’re not even speaking to. So perceptual positions can unlock a lot. So those kinds of tools are all on the website, and if anybody wants to know more, they can reach out to me by email as well.

Colby: 45:18

Well, that’s very generous of you too, lynne, and you said something about five minutes ago that gave me chills, and that was you said you were talking about. If a worker is empowered, then they have an improved capacity to empower their client. Yeah, we’re now, you know, in child protection, we’re wanting to be empowering, empowering and encouraging parents to, to really take the bull by the horn, so to speak. Yeah, and what was going through my mind is the disempowered worker. And how does the disempowered worker work with the disempowered?

Lynne: 46:08

Well, we know the answer to that, don’t we? Sadly?

Colby: 46:13

You’ve mentioned a number of times about leadership, mentoring, leadership, supervision. I mean, what would you say to senior leaders and managers about the importance of supervision?

Lynne: 46:27

Supervision is absolutely mandated in social work practice and it is a governance responsibility at all levels to ensure not just that it takes place but that good quality supervision takes place. So that does require I mean, everybody has a supervision policy, everybody audits supervision. But does anything change? I mean it just is such a necessary requirement. It has to be quality from the point of view of case management and generally that’s the area that it’s strongest in. But supervision is also about personal development plans. It’s about staff growth and hugely it’s important, about staff well-being.

Lynne: 47:20

You know only too well the vicarious trauma that’s experienced by staff in these fields. It’s got to include well-being. It’s got to include whether there is accumulated harm over time and over incidents and working with a particular family and it’s got to check in about just general well-being. Thankfully, most organisations are putting well-being on the agenda, but it’s our job as a supervisor to check in. Are you sleeping? You know you seem to be eating a lot of junk food. You know what is going on. You know how are the kids we’re all carrying? We’re all carrying multi-responsibilities. You might have a parent who’s elderly that you you’re looking after. You’ve got kids, um, and so many children nowadays in the families of the workers with with particular issues that need maybe some special attention. We have to. We have to treat and care for and look after the well-being of all of our staff and, as leaders, we’ve got to lead by example. I can’t ask somebody else if they’re eating properly, sleeping well, drinking water, if I’m not doing it myself.

Colby: 48:44

Yeah.

Lynne: 48:44

We have to model the behavior that we want to see, and it’s so critical in our world that people take care of themselves and we take care of others as leaders. But not just that, because you said about bottom up approaches earlier on Everybody on the team needs to take care of everybody else on the team. You need accountability bodies, you need all, and you need people to speak up, like if I think you’re looking a bit ragged, I need to be able to say, colby, what’s going on, you just look tired or whatever. And it’s our responsibility to take care of each other.

Colby: 49:22

And if we do, then people, we are providing a safe containing space for people to feel, allow themselves to be a little bit vulnerable and share that the work and life do have an impact on us and share that the work and life do have an impact on us and in doing so, being open to support or open to time away, whatever, we need to ensure that when we are at work and servicing the needs of our children and families, that we’re optimal, as you said earlier, that we’re at our best.

Lynne: 50:00

How do you find in group supervision, can you create that space there?

Colby: 50:05

People respond best. People are. In my experience, people are more likely to trust, are more likely to trust to participate, to open up, to reflect in circumstances where they feel like their experience is honoured, is known, is understood and is honoured.

Lynne: 50:31

Absolutely. I think that is so true. And when I do team building I actually did a bit recently in Australia at an academic institution and I always have the same model I ask people to introduce themselves and I ask them what gifts do they bring to the team? And inevitably, when people do that, they get feedback on it. But I ask them to stand up, tell me what their role is not their job description, but their role and why they’re in the work. What gifts do they bring the team? And then I ask them what do you need from your colleagues? And it’s amazing what comes out in that simple exercise. Again, it has to be well facilitated.

Lynne: 51:19

I find when people try to do it themselves, they get stuck in their own head about what they think should be going on, whereas as the facilitator, you and I have no investment other than to make this a great experience and for them all to get to know each other better. And I ask everybody in the room what did they learn about the person? Not what they heard. What did they learn? And that lets them to say they’ve got amazing energy or you could tell that they’re really committed. So all that other stuff. Now people just glow when their colleagues give them all that amazing feedback. It’s not rocket science, but team building needs to be managed by someone who’s good at team building. Group supervision needs to be managed by somebody who’s talented in providing that group supervision.

Colby: 52:19

Yeah, for me, I think it’s.

Colby: 52:21

I talk to people every day.

Colby: 52:23

You know I’m primarily a psychotherapist working with children and I think one of the things that you alluded to there is the benefit of looking beyond the behaviour and looking at what’s really going on and acknowledging what’s really going on for a person.

Colby: 52:49

I think the question is not so much what you observe about a person but what you’ve learnt about a person, which means you have to take an open and reflective stance, and one of my mantras, I think, in supervision is about it being an opportunity to stop and think about what you’re doing, think about the work that you’re doing, think about your clients, and it’s one of those core aspects of trauma-informed work and trauma-informed organizations that there is a focus on looking beyond the behavior and trying to decipher the meaning of that behavior.

Colby: 53:34

And something else that you said that resonates with me and is also very much aligned with an interview I did earlier with a gentleman by the name of Simon Benjamin and his podcast may come out before or after yours, but they’ll be adjacent to each other and he talked about leadership supervision uh, being important because it models it, but also because if it’s good quality supervision to leadership, then leadership will see the value in supervision and if they see the value in it, then they’re more likely to promulgate it and support it right down through the organization, which I thought was. Yeah, it was also very, very similar to what you were saying and I think, I think, um, we all need coaches.

Lynne: 54:30

So I still have three coaches and sometimes I pick up coaches. So, um, I had challenges, I had an organization with challenges, um, that needed mediation. So I actually got a wee bit of coaching on mediation just to refresh my skills, and I think that’s important. I would not dive into something that I thought, gosh, it’s a while since I’ve done that. I need to brush up.

Lynne: 55:01

But I have my Tony Robbins coach from it’s now going on 23 years. I have quarterly sessions with her. She’s a very dear friend. And I have another very dear friend who I met through Success Resources America, and she and I have an arrangement where we coach each other for an hour each month. Now it flows, but we do our updates and we identify our challenges in advance. That’s the other thing with all my coaching. It’s all. You must prepare for it. We have to agree the actions. You have to keep going or I won’t continue to coach you. So I do accountability coaching, but with her it’s amazing. For about seven years now we’ve had this monthly session.

Lynne: 55:49

Now, again, these are two people I could.

Lynne: 55:53

My life could depend on them.

Lynne: 55:54

I could, if I needed anything, would reach out and one of the things I found out recently Colby, just because I’ve been probing it a wee bit more not everybody has somebody like that in their corner and I think it’s critical that we do so.

Lynne: 56:11

Again, it would be an exhortation to everybody listening have you got somebody who, regardless of what it is, you can talk to them, you can be yourself, you can be vulnerable and they will? They will listen and not necessarily advise, but ask you the questions that allow you to work through it yourself and sometimes become shift from a coach to a mentor, where maybe their advice is the right thing to do. So I would encourage everybody to ensure that they have somebody in their corner and and I think the other thing is, I have a business coach, which is a very different approach to the approach from this, but I love I think everybody should run their organisation like a business, and I have other businesses outside of. This is my passion, this has been my life’s work, but I love business as well. So I’ve got a business coach and that’s entirely different kind of relationship than the relationship with my growth and leadership coaches, than the relationship with my growth and leadership coaches.

Colby: 57:21

There’s so much I could pick up on and talk more with you about. Lynn, thank you very much for your generosity and grace in accepting the invitation to appear on this fledgling podcast of mine. What I usually? You’ve kind of asked me a question already, but I’ll give you another go.

Colby: 57:45

I always because when I’m working with children, if I find myself having, for whatever reason, asked them a series of questions, I’ll always say to them well, that was a lot of questions For me, wasn’t it? How about you ask me a question? So it’s kind of like a return serve for them. And the most common question they ask me is how old I am, and I was answering in months I was. Then someone worked that out, so then I was answering in dog and cat years.

Colby: 58:17

I mean before that I always used to say what my grandmother said, which is I’m as old as my tongue and a little bit older than my teeth. That served me for about 20 years. But then it was months, then it was dog and cat years. But I heard a really good one yesterday which was from a client, and she told me how old she is in adult years. So adult years start when you’ve left your teenage years. So I don’t know if I’ll see how that goes. I’m not sure it’s. It’s very flattering, of course, because it’s uh, if I say how old I am in adult years, it’s much lower than my actual age, but anyway.

Lynne: 58:59

Age is literally just a thought. You know, I mean, you’re literally, I like the bit. You’re literally only as old as you feel. I was 72 last week and I feel about 50 and I have loads more to do, and a numerical age is not going to stop me. I did a zip line my first ever zip line when I was in Perth a couple of weeks ago, and I’ve got a new daughter in law now. So I said to her you need to think of an adventure for us to go on. And so here’s my question for you. You’ve done a number of these podcasts. Now what has been the biggest learning, colby, from the people that you’ve interviewed so far From the podcast process?

Colby: 59:50

From the process, I think the important. I would say that you can be in an area of endeavour where you are highly experienced and you always wish you know more than you know. And the longer you stay in an area of endeavour, you probably are more appreciative of what you don’t know. Um, but I think what, what, what has stood out for me is I’ve talked to people in a in in the related endeavor that I’m in, and I have learned and been stimulated in so many ways by each of the different perspectives when I’ve done that. So I think not only should we be speaking with our mentors, our supervisors and so on, but I think we should speak to a diverse range and number of people in our era of endeavour. And the other thing that I’ve learnt is that all the people that I’ve spoken to have been really keen to have a chat with me. So you know, people are to to speak and share ideas and um. So there is a, so don’t.

Colby: 1:01:25

I would encourage people to not be backwards in coming forwards and reaching out to people and um, and and making connections and communicating. I think and that’s and, of course, for me, the conversation is, you know, the foundation of all the work that I do and, a bit like what you were saying before, I’ve absolutely loved doing podcasts because of the conversation, because of the interaction. It’s really floated my boat, um, and you, yeah, you feel so, you feel so energized about in doing that. So there you go, there’s a. There’s a range of a range of things. I thought you were asking me initially what who said the most profound thing? And I didn’t. I think it’s a bit early for me to choose favourites just yet.

Lynne: 1:02:19

Oh, no, no, no. I just think we learn something. As you said, it’s so stimulating. We learn something from everybody and I think what it’s done for me, in addition to all the things you’ve said with which I concur it just gives you hope, even more hope. You know we’re hopeful people anyway, but you just realise there’s so many amazing people in the world doing amazing things and, as you say, who are generous with time and spirit and willing to share, and every single person I speak to I learn something profound from them, whether it’s their take on a particular thing or just their attitude to life or something that a challenge that they’ve overcome. It is such a privilege to both host a podcast and to be a guest on a podcast.

Colby: 1:03:10

Well, thank you for being a guest and perhaps this might, if you’re willing, will, the the first of perhaps a number, maybe backwards and forwards, because I have appeared on your podcast as well you have.

Lynne: 1:03:24

You were amazing. It got very good reviews and I continue to be a huge fan, colby, so keep up the good work thank you.

From Cotswold to Global Health: Creating Healing Systems

What Happens When We Invest in Human Potential?

The Cotswold Community stands as a pioneering example of therapeutic residential care for deeply troubled young people, showcasing how thoughtful, systemic approaches to trauma can transform lives across generations. In my conversation with Graeme Kerridge, who worked at the Cotswold Community in the late 1970s before developing a career in international health management, we explored the profound and lasting impact of this revolutionary approach to caring for emotionally damaged children.

The Cotswold Community was established under the leadership of Richard Balbirnie, who undertook the monumental task of transforming an old-style approved school (essentially a reformatory) into a therapeutic community. What made this transformation remarkable was Balbirnie’s commitment to working with existing staff and residents rather than starting from scratch. This change management process speaks volumes about how institutional change can occur even in the most challenging environments when guided by clear therapeutic principles and strong leadership.

At the heart of the Cotswold approach was a therapeutic model based on the work of Donald Winnicott and Barbara Dockar-Drysdale, focusing on creating an environment where severely damaged children could begin to heal. The community operated without locks, bars, or restraints—remarkable for working with young people who were often one step away from secure facilities. This open approach was coupled with careful assessment: could they help the boy? Could they contain him in an open setting? And importantly, was the boy so damaged that attempting to help would drain and destroy staff?

What particularly stands out about the Cotswold Community was its commitment to being a learning institution. Staff regularly participated in reading groups, analyzed their work, and openly discussed what was working and what wasn’t. Both Balbirnie and Dockar-Drysdale published annual “realizations papers” documenting their learnings and needed changes. This culture of reflection and growth extended to both staff and residents, creating parallel developmental journeys that reinforced the therapeutic environment.

Perhaps the most powerful testament to the Cotswold approach came through Graeme’s story of reconnecting with a former resident 39 years after leaving the community. This young man, who had stolen soft toys from a childcare center (revealing his profound emotional deprivation), had managed to break his family’s intergenerational cycle of dysfunction. Despite a rough start after leaving the community, he developed marketable skills, maintained a stable 20-year partnership, and had two sons attending university—an extraordinary outcome for someone from his background.

The systems approach that guided the Cotswold Community had far-reaching implications beyond residential care. Graeme applied these principles throughout his career in healthcare management and international health development, recognizing that effective intervention requires looking at the entire system rather than isolated components. Whether managing hospital quality or national disease programs, this holistic perspective proved invaluable.

The conversation raises important questions about Australia’s current approach to troubled young people. While residential care has evolved toward smaller community houses, we lack the equivalent of the comprehensive therapeutic communities like Cotswold or the Mulberry Bush schools that continue to operate in the UK. This represents a significant gap in our care landscape, especially for our most damaged young people who may not thrive in foster care or conventional residential settings.

The economic argument for therapeutic intervention is compelling. As Graeme noted from his international health experience, preventive programs show remarkable returns on investment—$42 back for every dollar spent on TB programs, for example. Similar calculations would likely show the tremendous cost-effectiveness of proper therapeutic care for troubled children compared to the long-term costs of incarceration, intergenerational trauma, and lost human potential.

You can listen here:

You can watch at the link below:

About Graeme

Graeme is an international health development consultant who has worked in over 25 countries throughout Africa, Asia and the Pacific, and in the countries of the former Soviet Union. He has particularly focused on assignments supporting grants from the Global Fund to fight AIDS, Tuberculosis and Malaria (GFATM). In addition to working as a consultant and technical team leader on assignments funded by USAID, AusAID (DFAT), GIZ and other donors, for several years he was a technical manager on a major USAID project based in Washington DC where he managed and oversaw multiple teams of consultants supporting Global Fund grants around the world.

Prior to his international development career, Graeme worked for 18 years in health care management in several states of Australia. He started his professional career, however, working for several years in the late 1970s at The Cotswold Community, an experimental therapeutic community for maladjusted children in Wiltshire, UK. While he did not continue working in that field after returning to Australia, he often reflects on his learnings from that period in pursuing a career in the management of caring organisations.

Related Podcast Interviews:

Tom Ellison

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John Whitwell

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Graeme: 0:03

And so the systems approach that was adopted at the Cotswold community very much influenced the way that I took work into healthcare management, and the probation officer that I was shadowing on a voluntary basis said look, Graeme, if you want to understand how people get to be like this in prison and coming out often very institutionalised and struggling, then it would be worth my while learning about children.

Graeme: 0:47

I saw an advertisement for the Cotswold community and I applied and was invited to go and meet with them and, yeah, that was how I came to work at the Cotswolds. Richard and his team had a very, very strong commitment to the Cotswold community being a learning institution and, you know, with a preparedness to examine what was working, what was not working and talk about it very openly, without, you know, ego getting in the way at all. The community was seeking to, and bearing in mind that a lot of the work that Winnicott had done and that Barbara Dr Drysdale had done was looking at the damage that was done by removing children during the blitz yeah and so there was a very, very um strong belief that, look, you do not remove the child unless you know it is is really very, very serious.

Graeme: 2:04

And then you look at how to do it in a way that causes the least damage.

Colby: 2:10

Welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is a highly experienced executive and consultant in international health development who, at the beginning of his professional career, worked in the Cotswold residential care community for deeply troubled young people. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the land I’m meeting on the Kaurna people of the Adelaide Plains and also the Jagera and Tirribul people, who are the traditional custodians of the lands that our guest is coming to us from, and I’d like to acknowledge the continuing connection that Aboriginal people feel to land, culture, community and pay my respects to their elders, past, present and emerging. My guest for this episode is Graeme Kerridge.

Colby: 3:11

Graeme is an international health development consultant who has worked in over 25 countries throughout Africa, asia and the Pacific and in the countries of the former Soviet Union. He is particularly focused on assignments supporting grants from the Global Fund to Fight AIDS, tuberculosis and Malaria. In addition to working as a consultant and technical team leader on assignments funded by USAID, ausaid and other donors, for several years he was a technical manager on a major USAID project based in Washington DC, where he managed and oversaw multiple teams of consultants supporting global fund grants around the world. Prior to his international development career, Graeme worked for 18 years in healthcare management in several states of Australia. He started his professional community, however, working for several years in the late 1970s at the Cotswold Community, an experimental therapeutic community for maladjusted children in Wiltshire, the United Kingdom. While he did not continue working in that field after returning to Australia, he often reflects on his learnings from that period in pursuing a career in the management of caring organisations. Welcome, graeme.

Graeme: 4:40

Well, it’s very good to meet you at last, Colby.

Colby: 4:44

Yes, it’s been. I should tell the little bit of the story if you don’t mind that you got in contact with me after episode two of the podcast. Yes, yeah, with John Whitwell, who was the principal of the Cotswold community for a fair amount of time. I’m not sure if he was the principal while you were there, but he was there.

Graeme: 5:11

He was the deputy principal while I was there.

Colby: 5:14

Yeah, yeah and yeah. You got in touch with me and you’d just been in Adelaide as it happened, and discovered that this was where I was.

Graeme: 5:26

Yes, yes, I had no idea that there was interest in this field in Australia. So I saw that John had done a podcast. I listened to it and I was astonished to hear that it was hosted by yourself, based in Adelaide.

Colby: 5:44

Yes, so yeah, as we were talking about before we started, it is a community that fascinates me because it is an example, I think, of a really good a program with really good outcomes for children in a in a therapeutic residential care setting. And you’re right, there’s not a lot of that here in australia. And um, I will mention, uh, another podcast, uh, guest, adela holmes. I don’t know if you’ve ever heard of adela. She established the therapeutic model and was the initial director of a facility facility is a horrible way of putting it but a therapeutic residential care community in Victoria called Hurstbridge Farm, and so there is a little bit of that and it’s been quite successful and the podcast I recorded with her will probably have immediately preceded this one. If people are listening to this one and want to check that one out, to want to check that one out.

Graeme: 7:11

So, Graeme, tell me about how you first got involved in the Cotswold community. Well, it started off when I was at university. I studied economics as an undergraduate and during that time I became very interested in, I guess, what is known these days as human capital. That is how, and, more to the point, how we waste so much human capital in all sorts of ways, but particularly by, you know, the people that are incarcerated or the people who are in long-term institutions. And I’m not talking about wasting in a strictly economic sense of them not being in the workforce, but more in terms of them not leading full lives. You know it could be grandparents not being able to, you know, enjoy guiding their grandkids, that sort of thing. People just not being able to join the family in major gatherings at Christmastime and other times, all those sorts of ways where society and the lives of individuals are enriched. And while I was another graduate and thinking about all this, I saw a notice asking for volunteers at I think it was the Redfern Community Health Centre, because at that stage they were just dealing with an influx of people who were discharged from the long-term psychiatric hospitals which were in the process of emptying out as many as they could at that point. And I would go along and I became a volunteer with them, working with the staff to support weekly activities programs for the people who were newly out of the long-term institutions, and I found that a very interesting area.

Graeme: 9:22

When I finished my studies I travelled and went to, ended up in London and there I started exploring opportunities in the field of care and rehabilitation of people released from prisons and I volunteered with the London Probation Service, again with activity programs for men who had often been in prison for many, many years and had lost a lot of you know, social skills and daily living skills, and we would run a weekly activity center there and I would also shadow one of the probation officers as he would accompany some of the people along to court hearings, to meetings, to work out their next steps, to help them fill out forms.

Graeme: 10:27

And that was very interesting and the probation officer that I was shadowing on a voluntary basis said look, Graeme, if you want to understand how people get to be like this in prison and coming out often very institutionalised and struggling, then it would be worth my while learning about children. I saw an advertisement for the Cotswold community and I applied and was invited to go and meet with them. I applied and was invited to go and meet with them, and, yeah, that was how I came to work at the Cotswolds.

Colby: 11:14

So yeah, it’s interesting, isn’t it? You’re working with people who had served terms of imprisonment and had come out from it. But yeah, that sparked an interest or you were encouraged to follow an interest in how all of this came about. That’s right, and there was that recognition that people have kind of.

Colby: 11:40

I remember when I was training it was almost people could almost be a bit flippant about it all goes back to childhood. I think that reflects the particular time where I was doing my training, where the dominant I’m a trained clinical psychologist the dominant therapeutic approaches didn’t require an analysis of childhood experience and the enduring impacts that that has on life into adulthood. I’m a bit older and wiser now. In fact I’d never really fully embraced that, and you can see over here one of the books that I wrote about. I’ve written books about children and particularly have led a career with a strong focus and interest on child to adult relationships. Yeah, so you went back, I guess, went into the Cotswold community with an expectation of seeing where things go awry and perhaps how to change the course of history for young people.

Graeme: 12:57

Well, obviously that was my interest, but when I went to meet Richard Balbirnie, who was the principal there, and the senior staff to get to know them and to decide as to whether it was my thing, I must say you know, several things really made a big impression on me.

Graeme: 13:20

Firstly, the very clear therapeutic model that they had guided which was very much modelled on the work of Donald Winnicott and also coloured by Barbara Dockerdrysdale, who was the consultant psychotherapist for the Cotswold community, and so it was a very, very clear model that they were working to. Secondly and this actually became, I guess, over time, my particular interest I was struck by a very strong commitment to a systems approach for the way that they looked at care and the way that they looked at management of the care there. They worked very closely with the Tavistock Institute. They provided a consultancy, virtually a management consultancy for the community, and, as I can discuss later, I guess that was one of the things that really interested me, of the things that really interested me.

Graeme: 14:50

Thirdly, I picked up right at that initial meeting that Richard and his team had a very, very strong commitment to the Cotswold community being a learning institution and, you know, with a preparedness to examine what was working, what was not working and talk about it very openly without, you know, ego getting in the way at all. That was very impressive. You know, these were just the things I was picking up on at the initial meeting. And then I guess the fourth thing that really struck me during that initial meeting was the task that Richard was taking on, whereby he had been taking an old-style approved school, which you know all the dreadful things that everyone listening to this podcast will be very aware of, I’m sure.

Colby: 15:51

Reformatory in our parlance, I think in Australia yeah.

Graeme: 15:55

He was taking that and converting it into a therapeutic community and he wasn’t able to have the luxury of, uh, you know, clearing all the the uh, the boys from that approved school out and clearing all the staff that had been there out. He had to go through a process of working with what he had and then gradually, over a period of years, converting the whole style of that. And that type of change process was an extraordinary undertaking and so obviously you know that was very impressive.

Colby: 16:39

And at what point did you come into it? Because it would have been just. I remember when John speaking to John Whitwell about it, it would have been a massive undertaking. Yes, and as I recall the conversation with John, it started really from, obviously, I think it was 1969 that Richard Balburnie took it over. And at what point did you start there?

Graeme: 17:06

I started the very beginning of 77.

Colby: 17:10

Yeah.

Graeme: 17:11

So and I think John and Richard saw that look, the first five or four years or so, we’re really just slugging it out in terms of the change process and gradually, you know, moving on staff for whom it was not going to fit. Yeah, additionally, after a few years Richard moved on about half the boys that were in there as well.

Graeme: 17:46

Okay, because he recognised that, or there was a broad recognition that many of the boys there were, I guess, low-level delinquents and were not seriously disturbed boys that he wanted to really focus the community on and he recognised that, in fact, those boys that were essentially delinquents but not seriously disturbed, they actually deteriorated if they were in that type of environment you know of the institutional environment and it was much better for them to be out in the community and being kept an eye on at the community level by, you know, the local social services and the local police.

Colby: 18:41

Yeah, yeah, yeah, I mean, and that and that, yeah, and that’s right and that’s what we do see that um, there is that kind of effect where um people, when you’re the environment in which you are in, can can either um can expose you to um influences that that may not be in your best interest, I guess going forwards and um, but I, I’m really also this is a little bit of a question without notice, because I’m really um, I’m turning my mind to the really the, the magnitude of that, that process of change that richard undertook to um my and and my observation would be from my own work over the last 30 years. It is very difficult, even motivated people of the need to vary their approach to caregiving and relating with our deeply hurt and troubled young people, let alone what I think John well, in my conversation with him, described as almost prison guards really, and with that being the role and perhaps that being the mentality of the way in which they approached the work.

Graeme: 20:19

Yeah, yeah.

Colby: 20:21

So, no question without notice there it was more just me thinking and reflecting on on that um. So you, these were, that was your kind of initial impressions. They were, they were really favorable, um, and how did that, those impressions play out, I guess, at over the time that you were at the Cotswold community, and what additional things perhaps did you notice about it that both made it work and or needed further work?

Graeme: 20:58

Yeah, well, look, I can say that the portrayal that Richard provided and that I absorbed in that very first day that I spent with him, that was very accurate. But obviously I developed a lot more insights as to you know, more insights as to you know the way in which the place sought to function over time. One of the really things that struck me very, very strongly was the very clear triaging system that Richard had set up there, guided by Barbara Dockerdrysdale, obviously, in that there was a very clear process of asking, you know, firstly, can we help this boy? Secondly, can we contain the boy? Because it was an open community.

Graeme: 22:18

There were no locks, you know, no bars, no closed rooms, no bars, no closed rooms, no restraints. That, unfortunately, is still quite common in youth detention facilities and so on. It was an open facility. So it was really a question can we contain the boy? And thirdly, is the boy so damaged that trying to help drain and destroy staff? Because working with very damaged children, as you would know, is probably challenging for the carer. So the community was seeking to, and bearing in mind that a lot of the work that Winnicott had done and that Barbara Dr Drysdale had done was looking at the damage that was done by removing children during the Blitz, yeah.

Graeme: 23:42

We have got some dreadful experience here in Australia but that was the basis of their work at looking at the danger, that was, the damage that was done.

Colby: 23:53

Yeah.

Graeme: 23:54

And so there was a very, very strong belief that, look, you do not remove the child from unless you know it is very, very serious, and then you look at how to do it in a way that causes the least damage.

Graeme: 24:13

So there was a very strong belief in not taking in those boys who, while they may be damaged, they’re not so damaged that they would not be best staying with their family, however inadequate that might be, being supported by the county social services and by the police and other authorities at working through that out of a residential situation, but also not taking in those who were just so damaged that they would not be reasonably treated, without draining all the resources of the team.

Colby: 25:09

Yeah.

Graeme: 25:10

So getting an understanding of that triaging approach was, you know well, I found that that was a very valuable lesson to apply, you know, right throughout my career actually.

Colby: 25:29

Yeah, yeah, it almost sounds like you know, being very aware of what resources you have, to achieve the best outcomes with those with whom you think you can deliver the best outcomes for.

Graeme: 25:51

Yep.

Colby: 25:51

Yeah, that’s right. Yeah, and go ahead.

Graeme: 26:01

There are many other things that were really major lessons as well were really major lessons as well. Really, you know, understanding how their commitment to it being a learning institution played out was really an important and valuable lesson, you know, in that we would have frequently reading groups whereby, you know, we all studied different papers that were put together. We would, as a group and I’m talking about a small house group analyse what was working, what was not working and how to address those and the possible reasons for that. Again, in a way that was very open and Barbara Drasdell and Richard both often brought out about every year, brought out annual realisations papers, their learnings from the year where they had observed things that possibly needed to be changed or things that they need to stop doing and things they need to start doing. Being in that learning environment was really quite extraordinary.

Colby: 27:37

It does sound extraordinary and what it has me thinking about is that it was a very that staff growth and development, you know, had an important place alongside the boys’ growth and development.

Graeme: 27:55

Very much so.

Colby: 27:56

Yes.Graeme: 

\27:58

And that was an important part of Barbara Dr Dresdell’s role.

Colby: 28:05

Aye.

Graeme: 28:06

Yeah, to guide staff as well.

Colby: 28:10

And it sounds like it was a reflective environment and from the point of view that and you referred to the annual insights paper but it sounds like it was an environment where people were encouraged to think about what they were doing not just approach the role, uh, in a very um, routine, ritualized um, I’m trying to think of a better word for automaton, but you know what I routine ritualised I’m trying to think of a better word for automaton, but you know what I mean but to actually approach the role with a healthy reflective capacity, which is very much one of the foundations for what we refer to generally now as trauma-informed practice, whereby you are encouraged to very much adopt a reflective stance, be aware of yourself, be aware of the person with whom you’re interacting, the young person with whom you’re interacting, and what is their experience that led up to this interaction in the here and now. And it sounds like that was very healthily encouraged and supported at the Cotswold community.

Graeme: 29:42

Very much so and, look, I must say that observing and working with Richard Balbirnie was an extraordinary experience. You know, richard was a very well courageous person in terms of what he was prepared to set up there and the changes that he was prepared to work through. He was very single-minded and with a very clear vision of what he wanted to do. I have heard him being referred to as a very charismatic person, but that was something that Richard really argued very much against, you know, because so many of the types of communities that were set up were often set up by a charismatic person and everyone followed the leader. But then, as soon as that person went or often before that person went, you know, the whole thing would crumble and what Richard was seeking to establish was something quite different from that. It was very much a decentralised organisation.

Colby: 31:12

Follow your instinct.

Graeme: 31:14

And not a hierarchical organisation at all. It wasn’t so much following your instinct. You were very much following very much the treatment and the care philosophies and so on. But it was very much that recognising that it must be the people who are the primary carers who are making decisions and that they be supported to do that. And certainly if they stumble then you pick them up and work through.

Colby: 31:53

But rather than looking for approval from on high from some charismatic leader, he was seeking to have a very, very different organisation, seeking to have a very, very different organisation and entrusting the people that worked in the organisation with that capacity to think and reflect and instinct was not the right word, I think I was more thinking, following your reflections, I guess, following your understandings, following your understandings, following your learnings and teachings again, an extension of thinking about what you’re doing, I think, sounds very much like that was very healthy there. Yeah, now my um, my understanding of the Cotswold community is that relationships were. The relationships that were cultivated with the young men were very influential and important, and I think part of us kind of connecting with each other was not just hearing the podcast and recognising John, but also you told me about an experience that you had of a resident at the Cotswold community who contacted you many or decades later.

Graeme: 33:33

Yeah. Yeah, yes that was quite extraordinary really, in that some 39 years after I had left and 39 years after I had left, I got a contact, through LinkedIn actually, from a chap who had been a resident and who had been one of the boys that I worked particularly with in that each of the house staff would have about four boys that they would work with.

Graeme: 34:20

Yeah, and this chap. I had started working with him when he came to the community at about age 13. He had been a young thug in his local area and was in a lot of trouble with the law, and this was well. For any of the boys coming to the community, it was really the last stop before going into closed institutions, before going into closed institutions, and I worked with him for several years while I was there and just to give you an idea of the sorts of damaged kids, we used to work in terms of about eight weeks and then the boys would go home for about eight to ten days to keep in touch with their family, because that was considered very important, even if their families were often, you know, fairly dysfunctional.

Graeme: 35:54

And often, unfortunately, you know, they did break down a bit and get into trouble. And so I went along. This chap had got into trouble one break home and I went along to the court hearing with him and what he’d done? He’d broken into a childcare centre near where he’d been and stolen soft toys and this is a 13-, 14-year-old thug and so that shouted out the sort of severely emotionally deprived boys, boys that we were working with who had really had a very inadequate you know, early life that they were still trying to come to terms with.

Graeme: 37:14

And so you know that was the sort of chat that this boy was. And anyway, he made some progress while I was there, but obviously, once I left the community and came back to Australia I didn’t have any contact with them. And it was quite extraordinary receiving this, this letter. He initially just sought to make sure that that he got the right and then said he would write a longer note. You know when he could, and it took about another year before he actually did, but when he did it he had lived an extraordinary life, you know.

Graeme: 38:00

He explained how, when he left the community community he actually absconded from the community and he then sought to return but it was decided that no, look, it was best that he just leave at that point. And he went through several rough years, thankfully managing to stay out of prison. But then he managed to gradually start using some of the manual skills that he picked up in the community because there was a very, very good educational program that was undertaken at the community Poor Boys to help them develop manual skills, and he actually managed to hold down jobs in various fields, becoming very much a jack-of-all-trades.

Graeme: 39:04

He’d actually got married and had a stable partner for 20 years, or over 20 years, and had two sons that were going through university.

Graeme: 39:37

This chap, who came from an absolutely appallingly dysfunctional family background of intergenerational poverty, had actually broken the cycle. It was extraordinary. He said that he still struggles a bit and he had at that time when he reached out to me, he said he’d recently become involved with a group who was seeking to raise the level of public awareness of the sorts of experiences that he and his siblings had gone through very early in their life. For him, before he had got to the Cotswold community, because he’d gone in and out of foster homes and some dreadful situations that did not work, and he said that that was a very difficult process, you know, reflecting back on that whole very early time. But he said that he was being supported a bit through that process and he was feeling that he was coming up a better person through it. And he was feeling that he was coming up a better person through it.

Graeme: 40:58

But, as I said, I was absolutely thrilled that you know this chap, who had come from a totally, totally dysfunctional family and the family had been dysfunctional for generations had actually broken the cycle and was living, you know, a healthy life where he was enjoying a stable partnership. A stable partnership, he was enjoying being a father and caring for his sons and and he’d developed various hobbies outside of work that were giving him a lot of joy. You know that was very much that. I guess that fitted in while I’m thinking about it, that fitted in with my initial interest in the whole thing of how one builds up human capital.

Colby: 42:00

Yeah, how one builds up human capital. Yeah, it’s a really. It’s a beautiful story of growth potential, even amongst our most disadvantaged, in many ways, young people, that they still have tremendous growth potential. And I think you’ve had the benefit as well, through this experience, of being able to make the connection with work that you did and work that was done in the community and what comes after in the community and what comes after and this is one of the things that I similarly have a lot of experience of care-experienced young people that I worked with during their time in care making contact with me, and it really provides, I think, a really valuable perspective on the work that was done and, in particular, the importance, I think, of relational connection, the fact that he sought you out and made the contact with you, which would have been a fantastic experience for you, but reflected very well on his experience of you when he was in those formative years.

Graeme: 43:33

I’d obviously love to know a lot more of his story, but I’m very conscious that and I’m sure that you would have had the same experience that you need to be conscious that they need to pace the contact. It’s very much up to them as to when they’re ready to disclose parts of their story parts of their story.

Colby: 44:07

But yeah, I think, um, I think, when um john whitwell was was paraphrasing winnicott, um, and he talked about this in the podcast about winnicott and the idea of the, of the, you know, the, the children being like a bulb and we, and the growth was in the bulb John referred to, and I think that’s a very interesting perspective that everyone has, in the right circumstances, in the right containing environment, has the potential to grow. Yeah, when you said you moved, after being at the Cotswold community, you moved back to Australia and you worked in healthcare management and your career developed onwards into international health management and consultancy and you’ve worked across a great number of countries. But I’m curious as to whether there were elements of your experience at the Cotswold community that you took into that work and continue to reflect on.

Graeme: 45:18

Yes, look, as I said, one of the things that struck me when I first met Richard and the team at the Cosmo was their commitment to seeing the work very much in a systems approach.

Graeme: 45:38

The work very much in a systems approach, and I know that that very much affected the way that I viewed my work in healthcare management, whereby rather than looking at each individual work area separately, one looks at the whole system, the whole organisation, because in any system the different parts impact upon each other.

Graeme: 46:16

And during my time in healthcare management I became very interested and active in the quality management area and for a while there I was an accreditation surveyor for the Australian healthcare quality process. And when one looks at the quality in a complex organisation like a hospital, one really needs to look at the whole organisation. Because you know you may have a world-leading you know you may have a world-leading you know cardiothoracic surgeon and an extraordinary you know interventional radiology unit. But if you actually don’t have the connections between them, which may be as simple, as you don’t have the porters and the wheeling the person to and fro, you don’t have the medical records system, you don’t have the porters and the wheeling the person to and fro, you don’t have the medical records system, you don’t have the nursing system, they’re all working together in a harmonious way Then your quality can be very compromised. And so the systems approach that was adopted at the Cotswold community very much influenced the way that I took work into healthcare management.

Colby: 47:53

Yeah.Graeme: 

47:55

And to some extent in international health as well, in that I worked very much on national disease programs around the world and one needed to. You knew that for a country to be effective in, for instance, their program for HIV or TB or whatever, needed to not just look at the delivery process of drugs. You need to look at the supply system all the way through. You need to look at the legal system that they’re operating in in the country. You need to look at the uh, the messages that um, the elders, the community thought leaders, like the religious leaders, that they are sending in the community. So you need to take a total systems approach. So I think that that initial grounding that I experienced in the Cotswolds to a systems approach was, for me, extremely valuable.

Colby: 49:13

Yeah, and my understanding of how that looked in the Cotswold community is that everyone, all the staff, were trained in the model. All the staff were responsible for the delivery of the model. Yes yes, that’s true.Colby: 49:31

Yeah, and as an example of where that can break down, I remember John Whitwell talking about once he’d moved from the Cotswold to the first therapeutic foster care service within the UK. He made a similar point in relation to the drivers that they relied upon to transport young people to school and so on and that the observation that when the drivers were not were out of sync or asynchronous with other endeavour, that that has an observable impact on your capacity to achieve the outcomes of your endeavours.

Graeme: 50:21

Yes, yes.

Colby: 50:24

And you moved into international healthcare management and consultancy. What kind of motivated you to go there?

Graeme: 50:31

Well, I guess it was that original interest of mine in the concept of human capital, but very much on a macro scale.

Colby: 50:41

Yeah.

Graeme: 50:43

You know I was looking at what was happening in whole countries, not just in local communities or individuals. And also the knowledge and this is what we see in this field of treatment for disturbed children the knowledge that many of these interventions are massively, massively, massively cost effective. When I hear politicians drumming on about, oh, we’ve got to increase productivity, you know there is just so much that we can do as a society. That is massively cost effective. You know, rather than well, you would know, in dealing with disturbed children, you know, rather than locking them up in very, very costly and very destructive warehousing facilities where they are not going to really gain anything at all, you know. But if we do invest in them, hopefully very early in the piece, well before they become, you know, disturbed adolescents, but very early in the piece, you know the paybacks are enormous.

Colby: 52:11

Even so, if they’re disturbed adolescents, because the example you gave of the young person now not a young person anymore who contacted you, I mean think of the savings to society in the way and the breaking of that cycle and the way in which his family life and his children being at university, where the alternative would be to repeat the troubles that that family had, and there is a massive cost to society.

Graeme: 52:45

Indeed. So, the cost will. In those fields that I was working in, like in TB, I’ve seen various studies that suggest that for each dollar that’s put into a TB program, society gets $42 back. A similar in malaria and HIV, not at that level. I’ve seen figures of around $20 to the one. You know phenomenal payback, and you know, I’m sure, that there are similar studies in the area of treatment of young children.

Colby: 53:29

Yeah, I can’t say that I’m aware of them it’s not an area of professional reading that I do but I think it’s a point very well made in a number of ways, not least of which the description of the person who got in contact with you all these decades later, that if we, there is a tremendous benefit to our society by intervening in a therapeutic rather than a punitive way. In a therapeutic way with our troubled young people.

Graeme: 54:17

Yes.

Colby: 54:18

And the forward-thinking governments and administrators who hold the funding. Forward-thinking ones would do well to invest well in that area for the sake of. I found myself saying to a guest yesterday that the work we do is not only of benefit to the young people who are in front of us, but to their children and grandchildren as well.

Graeme: 54:55

Indeed.

Colby: 54:56

And it’s a very salutary reflection. I think yes, so, yeah. So do you have any kind of, all these years later, any ongoing or final reflections about your time at the Cotswold?

Graeme: 55:15

community. Oh well, look, it was obviously an astonishing privilege to have worked there during that time because it was very much leading edge, both from a clinical therapy point of view but also leading edge from that management approach as well, in that Richard and the team at the Tavistock who would consult with the community were very much, you know, studying how do we manage caring organisations, that they work most effectively, and that was an extraordinary experience. And, you know, obviously it was astonishing working in very much that learning environment where, you know, we were always studying the papers by Winnicott or Dr Drysdale or Bruno Bettelheim or others, and that was an extraordinary, very demanding experience. You know, I’d normally be reading between 10pm and 1am every night, so it was an extraordinary experience extraordinary is a good word, because, um, uh, they they’re not.

Colby: 56:50

It’s not the kind of reading that that someone who has a degree in economics, I guess, would necessarily. Or, you know, and people depending on what background drew people to that work. You know what was their formative or prior education. It’s not the sort of reading that I guess that they would necessarily have ever expected to be reading, ever expected to be reading. Um, it does make me, um, yeah, it does. It does make me wonder what, what people who work in a similar field are reading these days, what the what, the expectations around the growth in their potentials is. Um, look, it’s been fantastic having you answer a number of questions.

Colby: 57:43

I always, at the well, I’ve I’m developing a habit with these podcasts of uh, offering for the guests to ask me a question at the end because I’ve asked so many. I do. I do often. Um, I don’t often ask young people a lot of questions, but if it’s, if the circumstances are that I have to ask them more than just a small number of questions about something or other, I do the same for them. I say well, you know, I’ve asked you a lot of questions. Here you go, you can ask me a question. I’m pleased to say most of them are relatively safe in the sense that they generally ask me what my age is and I give them the answer. I used to give the answer in months, but someone worked that out how to do so I now give them my age in dog and cat years and they do they. Some of them have kind of cottoned on to that a bit now. But yeah, I pride myself on being able to answer questions without notice. I’m happy to answer a question if you have one of me.

Graeme: 58:49

Well, look, I would be fascinated to know whether you’re aware of therapeutic residential settings in Australia that are working with the highly damaged children, similar to what we’re working with in the Cotswolds, in that obviously I’m aware of individual or family-based therapy here. I get the impression that some of the residential ones are not dealing so much with the very troubled, damaged children, similar to what we were working with in the consulates. But I welcome you enlightening me as to what’s going on here.

Colby: 59:45

Well, if I speak for South Australia first, and based on my experience and an observation, residential care has gone through a lot of changes here in south australia in the last few years in terms of the structure and delivery of residential care. But certainly, um, our most troubled young people are in, um, they can, they can potentially be in each of the three main types of out-of-home care, which is foster care, residential foster care, kinship care. So, with with kin, usually family or residential care. I would say there was a, there was, there was a devolution from several years ago, from having congregate facilities, where there was eight or more or so in a facility, they’ve been devolved into smaller community houses where there would be one or more, really, depending on the complexity of the young person. And again, I don’t work in the residential care sector in our local departments. I may have omitted some of the things that they’re doing, but that would be my observation. I am aware, though, though, and as I said early on in this podcast, I interviewed, uh, someone whose podcast is likely to come out immediately before yours, who who was involved, um in the development of a facility in Victoria called Hurstbridge Farm, which I think is probably the closest thing that I’m aware of in Australia to what you describe as having been in place there at the Cotswold community.

Colby: 1:01:56

There are a few things that we don’t have that they had and or have maintained in the UK. So you know, barbara Docker, drysdale was equally perhaps more famous for establishing the therapeutic school, the Mulberry Bush. Yes, and there are the Mulberry Bush schools and those. There are several of those schools that continue to exist and in the United Kingdom where the kind of you know the Cotswold community and other therapeutic residential communities like that no longer exist and I think that they would be a good addition to our care landscape in Australia. In Australia, I think that I think it is. It is our loss to not have those kinds of. I know that there’s been scandals about them. I’m hoping to get a guest on who has looked into some of the myths and the factual or non-factual basis for some of the beliefs that exist about residential care.

Graeme: 1:03:08

Yes, Well, I guess that emphasises, I guess, how courageous Richard Balbirnie was in establishing the Cotswolds and taking it through that very, very difficult transition from an old-style facility.

Colby: 1:03:30

Yeah, so yeah, and then, yeah, I’m not au fait with other jurisdictions. Just, you know what’s happening in Victoria I’m aware of through connections and through a very recent podcast interview, but I would be pleased to know. I’ve worked overseas in Ireland as well, and they do have secure care facilities for their most at-risk young people, and that’s something that they’ve, as I understand it, has, been grappled with the implications of having a secure facility for our most at-risk young people. I think, here in Australia and here in South Australia, that we had a recent Royal Commission relatively recent that grappled with that issue, but probably that fell on the side of having a secure facility for our young people in such desperate straits is probably, you know, doesn’t necessarily doesn’t meet our human rights obligations, I guess, amongst other things. So I think, though, what I would say about the Cotswold community is is I would highlight some of the things that you’ve talked about that commitment to continuous growth, to parallel growth, you know, with the staff and the young people, that systemic approach, making sure that everyone is aligned and pulling in the same direction and pulling in the same direction, the implementation, maintenance of a therapeutic model, and I’m not aware of outcome study.

Colby: 1:05:35

There’s, you know data is key here, or king. I’m not aware of outcome studies, but I’m aware of, you know, a long career in an area of endeavour is kind of like research in and of itself. It doesn’t hold the same status as data collected within an academic institution same status as data collected within an academic institution, but across a long career, as I’ve had you can, I can reflect on the good outcomes that were developed with good practices and I can reflect on the you know, the problematic outcomes longer-term outcomes, adult people now, where things were not so great in terms of our care and management when they were growing up. They call that anecdotal. Sure, yeah, it was an enormous privilege, graeme, to speak to you and I really thank you for your preparedness to be on my fledgling podcast and share your experience and wisdom.

Graeme: 1:06:55

Well, thank you for reaching out and asking me to reflect back on what was an extraordinary um experience and very much a growing experience for myself yeah, well, thank you.

Colby: 1:07:09

I hope it was a good experience reflecting back, yeah.

Healing Through Relationship: A Lifetime in Therapeutic Care

An Ordinary Life Is the Great Aspiration

The journey of creating effective therapeutic interventions for traumatized children is filled with both challenges and profound rewards. This became abundantly clear during my conversation with Adela Holmes, whose remarkable 52-year career in child protection and therapeutic care has shaped Victoria’s approach to supporting its most vulnerable young people.

The evolution of therapeutic residential care in Victoria emerged from a crisis. During the 1990s, a well-intentioned but poorly executed deinstitutionalization process left residential care workers isolated and under-resourced. As Adela explained, the consequences were devastating: “Staff were encouraged to ring the police if a young person was out of control, which of course is the beginning of a long period of criminalisation.” This criminalization created a revolving door between the child protection and youth justice systems, with children entering through the family division of courts only to return repeatedly through the criminal division.

This crisis prompted judicial intervention and a pivotal report called “When Care Is Not Enough,” which recommended developing specialized mental health services for child protection clients and creating a therapeutic residential care model. These recommendations ultimately led to the creation of two groundbreaking programs: Take-Two Intensive Therapeutic Service and Hurstbridge Farm. Adela played an instrumental role in designing and implementing both programs, drawing on international therapeutic models while adapting them to the Australian context.

What made Hurstbridge Farm truly transformative wasn’t the rural setting, though many assume this was the key. As Adela emphasized, “People think that it’s the farm environment that is the key, but it’s not. It’s relationships.” The program’s success rested on fundamental principles: psychological containment, co-regulation, and consistent, caring relationships. The approach was remarkably simple yet profound – staff would never leave children alone, walking with them everywhere on the property, providing that continuous “calm presence” that traumatized children desperately need to feel safe.

The outcomes speak volumes about the model’s effectiveness. While a comparison group of similar young people either plateaued or deteriorated, 65-75% of the young people at Hurstbridge Farm showed clear improvements in their lives. As Adela puts it, her goal was simply “an ordinary life” for these children – a seemingly modest aspiration that represented a monumental achievement given their traumatic beginnings.

Adela’s experience offers crucial lessons for contemporary child welfare systems, which often seek cost-saving measures at the expense of therapeutic integrity. Her message to policy makers is unambiguous: “Don’t fiddle with what does work. Add to what does work. Take a deep breath. Spend the money now, because in 10 years’ time, 15 years’ time, is when the judgment will come.” She articulates what many practitioners know but systems often forget – that investing in relational capacity and psychological healing pays enormous dividends in reduced crime, improved wellbeing, and enhanced social capital.

The legacy of Hurstbridge Farm continues today, with the model still being implemented. As Adela discovered on a recent visit, “It has the same sense of order, the same sense of calm.” This continuity testifies to the model’s durability and effectiveness, challenging the common narrative that residential care is inherently problematic. Instead, her work demonstrates that well-designed therapeutic residential care can be transformative for our most vulnerable young people, offering them the healing, containment and relational experiences they need to thrive.

You can listen to Adela here:

You can watch at the link below:

About Adela

Adela has a career spanning 52-years, during which she has worked in the child protection, child & family welfare & out of home care fields for both the Victorian state government and the non-government sector.

Adela has a well-established track record in designing, developing and delivering complex trauma grounded therapeutic care services for the most complex and challenging children and adolescents, and an expertise for working successfully with and supporting others to work with these children and adolescents.

During her career Adela has designed and been involved in the ‘start up’ leadership and management of significant therapeutic service initiatives funded by the Victorian state government. These include the ‘Take Two” Intensive Therapeutic Service and the Victorian government’s successful pilot therapeutic residential care program, Hurstbridge Farm. 12 other pilot programs were developed using the same model and, in 2011, all 13 were evaluated as being highly effective in producing positive life outcomes.

Adela has been specialising as a trainer in the utilisation of complex trauma frameworks since 2000 and during this time has consolidated an extensive knowledge base and expertise in trauma & attachment informed therapeutic practice, both as a practitioner and a trainer of these skills.

Adela also specialises in the facilitation of Reflective Practice Groups and, in her consultancy work, Adela delivers to such groups as a visiting consultant on a regular basis.

In October 2024 Adela was awarded the inaugural Centre for Excellence in Child & Family Welfare Industry Lifetime Achievement Award for Services to Out of Home Care

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Adela: 0:02

People used to say to me at the start well, you know, what are you aiming for with these kids? And I would say an ordinary life, because an ordinary life is the great aspiration for children who’ve experienced trauma Almost everywhere. I mean not everywhere, but almost everywhere I’ve been not everywhere, but almost everywhere there have been great compassionate mentors.

Adela: 0:31

But the day I knew that something had clicked for him was one of the other kids was having his birthday and we were having a barbecue on the deck and he had forgotten to bring the boys present that he’d made in the school. And he came up to me and he said will you walk with me up to the house? I want to get the present. Then the children’s court magistrates intervened and wrote a letter to the department saying what is happening in your residential care system? Because we’re seeing children come in through the family division and then they come back before us again and again and again in the criminal division. It’s compelling to try and save resources, but what do we do in terms of the judgment and the decision we make about the lives of people you’ve never met?

Colby: 1:39

Hi, I’m Colby Pearce, and joining me for this episode is a highly experienced expert practitioner here in Australia. Before I introduce my guest, I’d just like to acknowledge the traditional custodians of the land we’re meeting on the Kaurna people of the Adelaide Plains, for me, and the Wurundjeri people of the Melbourne area of Victoria, for my guest. I’d also like to acknowledge the continuing connection that all living Aboriginal people feel to land, waters, culture and community and pay my respects to their elders, past, present and emerging. My guest this episode is Adela Holmes. Adela has a career spanning 52 years, during which she has worked in the child protection, child and family welfare and out-of-home care fields for both the Victorian state government and the non-government sector.

Colby: 2:45

Adela has a well-established track record in designing, developing and delivering complex, trauma-grounded therapeutic care services for the most complex and challenging children and adolescents, and an expertise for working successfully with and supporting others to work with these children and adolescents. During her career, adela has designed and been involved in the start-up, leadership and management of significant therapeutic service initiatives funded by the Victorian State Government. These include the Take-Two Intensive Therapeutic Service and the Victorian Government’s successful pilot therapeutic residential care program, hurstbridge Farm. Twelve other pilot programs were developed using the same model and in 2011, all 13 were evaluated as being highly effective in producing positive life outcomes. Being highly effective in producing positive life outcomes, adela has been specializing as a trainer in the utilization of complex trauma frameworks since 2000 and during this time, has consolidated an extensive knowledge base and expertise in trauma and attachment-informed therapeutic practice, both as a practitioner and a trainer. Adela also specialises in the facilitation of reflective practice groups and in her consultancy work. Adela delivers to such groups as a visiting consultant on a regular basis.

Colby: 4:20

In October 2024, adela was awarded the inaugural Centre for Excellence in Child and Family Welfare Industry Lifetime Achievement Award for services to out-of-home care. Adela has no interest in retiring, as she loves what she does and still has much energy to provide input into the healing care of children impacted by complex trauma. Adela believes strongly in the capacity of well-designed and well-executed models of therapeutic residential care to bring about effective healing that is grounded in the growth of real relational capacity. In such settings, well-trained individuals can bring about the kind of real change required to heal from traumatic early beginnings and trust in the capacity of adults to provide safe, loving, respectful and kind care. Welcome, adela.

Adela: 5:22

Thank you, colby, good to be here.

Colby: 5:25

And Adela. I’m 30 years deep into a career, working in a very similar space to you in the adjoining state here in Australia, and I think your ongoing energy and passion is remarkable, which is not to say that I’m not still passionate about the work, but I do experience some dips in energy from time to time. How have you sustained your energy and passion for this work across 52 years?

Adela: 5:59

Well, it’s a really interesting question because 52 years ago when I started, I’d really fallen into the work. As I think I was saying to you a bit earlier, I started out my adult life as a folk singer. I was singing, I was born and raised in the UK, came to Australia in 1965, and it was at the height of coffee lounges and folk singers and I’d always sung. I was as a little girl. I was put up on tables and said oh really.

Adela: 6:45

Yeah, at family weddings or other dos, so I’d always sung. Got here, saw that there were a lot of coffee lounges, thought oh, this looks good, and so I kind of fell into this work. So I kind of fell into this work. But I always had an interest in the mind and psychology and things connected with that. So I read in a fairly eclectic manner from the age of about 16 with that sphere.

Adela: 7:24

In fact, the first book I read was by a guy called AS Neill N-E-I-L-L, a Scottish teacher who opened up a school in the UK for children with difficulties. It was a boarding school and the school was called Summerhill. The school was called Summer Hill. The book was called. Summer Hill then got interested in the work of RD Lang, the Scottish psychiatrist, and I think the people who I read back then had formed my thinking, because they had enormous passion and energy for the work.

Adela: 8:12

So there was no such thing as not being passionate about it and I think that mindset just has stuck with me because they were passionate and their writings showed that, demonstrated that passion really strongly. And I suppose the other thing, which is not a very scientific answer, but I’ve always, as an individual in my memory, only ever had on and off. There’s not a modulator in between. I’m either on or off. So when.

Adela: 8:56

I’m on. I’m on. I do have off times, but off time we’ll be reading or doing other fun things which some people might describe as on time. I don’t know. But I think also when you see what you do works, that kind of you know drives you with a bit of passion to keep going and do more of it.

Colby: 9:30

Yeah, yeah, I think you’re right. It’s reassuring, it’s reinforcing, I think was also the word I was looking for there. Yeah, it’s a vocation rather than a job, isn’t it?

Adela: 9:48

It is, it absolutely is. Yeah. And I know that. That’s why I have no intention to retire, because, you’re right, it is a vocation.

Colby: 10:03

Yeah, yeah, wonderful. Right, it is a vocation. Yeah, yeah, wonderful. So, um, you’ve part. I was going to ask you, uh, what led you to working in the area of designing and implementing therapeutic residential care programs, which is of great interest to me? Um, and one of the reasons why I started this podcast and chose certain people to interview but I’ve heard you speak already about those first two authors who designed therapeutic schools Reminds me a lot of the Dr Drysdale’s and the Mulberry Bush School. Yes.

Colby: 10:47

And of course Barbara Dr Drysdale was very important in the early days of the Cotswold community. Absolutely, and I’ve recently had John Whitwell on.

Adela: 11:00

Yeah, I saw that interview. I’ve met John when I was in the UK in 2008. And also, you know I do a fair bit of interface with Patrick Tomlinson. Yes.

Adela: 11:19

And I have said to him laughingly that I have what I call Cotswold envy because I was too young. Well, no, actually I’m older than him, but at the time that I was in the UK I couldn’t have worked in a setting like that because I was too young. And then I came to Australia and there was no such thing as a setting like that no, no. So I guess I never well, I did my own. But you know, we, I think, created something similar at Hirst.

Adela: 11:59

Not quite the same but very similar. But again that sort of sense of vocation, when you see something works. You know I’ve always also been what’s the word? Pretty outspoken, I suppose, but only in defence of something good you know, but a lot of times things that have worked haven’t necessarily been promulgated further because of systemic issues egos, which play a role in there, and resources, which play a role in there, and resources, and you know when you see that getting in the way of something that works to heal kids.

Adela: 12:54

I will never be quiet about that, never, ever.Colby: 12:57

Yeah, well, good on you. Yeah, it is frustrating that often extraneous factors are what gets in the way of the longevity of certain programs and, of course, the Cotswold I have a lot to do with Patrick as well, and the Cotswold community is no longer, and part of that, as my understanding, had to do with scandals that occurred in the residential care sector in the UK. But I’m hoping to speak to someone on a future podcast that can shed a bit of light on about, um that issue, the issue of quality of care and consistency of care, good quality care in in in residential care versus other forms of of out-of-home care. But so watch your space, people. Um, haven’t haven’t quite got there yet, but hoping to. And the other thing you wouldn’t have found here was therapeutic schools.

Adela: 14:09

No.Colby: 

14:10

No.Adela: 

14:11

No, and I know, having been brought up in the UK.

Adela: 14:15

there’s that long history of what was called Borschtel, which were residential, corrective residential schools, which have morphed into something different, but those residential schools that were therapeutic. I’ve read a lot about many of them and when I was putting together the Hurstbridge model, a big part of my research was a book that was put together. I think it was edited by Adrian Ward. A lot of people who had run services that I think grew from the Cotswold community had written chapters in the book that I read, and I actually met many of those people. When I was in the UK in 2008, alan Worthington and I went to the Mulberry Bush School. Yes, so all you know the places that had sort of grown out of the console community.

Adela: 15:27

I made it my business, wherever I could, to visit them and I must say that, adrian Ward, all I did was send him an email saying I’m going to be in the UK in November. I wonder if you could give me some numbers to contact people so I could go and see services? Yep, he developed me a whole one-week itinerary of visiting. Oh, wow. I was knocked out. And.

Adela: 15:57

I just, you know, got on the train and went from one place to another and was absolutely knocked out with what I saw. But it was great. I’d been doing Hurstbridge for a year at the time and I could see some of the practices that I based Hurstbridge on and I could see how well they worked and that gave me great fire and inspiration to keep going.

Colby: 16:29

Awesome, yeah, so we will talk more in a little bit about Hurst Bridge, and I know that people who are listening to this podcast and know anything about you will be very keen to hear you talk more about that. I’m just wondering you know you’ve come, you talked about, you’ve read some books about therapeutic work, therapeutic residential work, including in a school-based setting. How did you? But you’ve also talked about how it just didn’t exist here. How did you come to be at the forefront of developing these therapeutic residential care programs like Hearst Bridge? Who?

Colby: 17:13

you talk about. As I said, how did you get into that space to be able to bring it about?

Adela: 17:21

Yeah, it’s a good question when I reflect on it. So I mean my first job at the end of 1972, and it’s funny, I was in well funny, strange juxtaposition between doing this interview and events over the past two or three weeks here. I had a very formative, mentor-mentee relationship with a woman called Pat Simmons who had been the superintendent.

Adela: 17:58

we’re talking old times here of the very first place that I worked of the very first place that I worked, as I said, I fell into my study, discovered I could do it, discovered I had a real ability to do it. And then it was kind of onwards and upwards. But I was doing my final placement in doing welfare studies and it was at a place called Youth Welfare Division in what was then called the Social Welfare Department.

Adela: 18:37

It was a very new department in Melbourne, in Victoria, and so it was office-based and you would go out and do outreach visits to young people who were in the institutions. Because it was all institutionally based. At the time and it was coming to the end of the course, my only income capacity was back to the coffee lounges and earning $5 a night until I could find something in the sector. And I spoke to the person in charge then at that place and I said are there any jobs going here? He said, well, no, there aren’t. But there’s a very new initiative starting up in May next year. It’s a community-based diversionary program to keep young women out of the institution. And I thought, oh, that does sound interesting. So I did a couple of interviews with the people who were going to run it. But then I said to him well, that’s great, that’s good in May next year, but here we are in November now and I need to earn some money. Is there anything else?

Adela: 20:08

And he suggested that I work at the institution that they were building this diversionary program for, which was a place called Wynne-Leighton, so it had upwards of 100 girls who had been through the children’s court either for criminal offences or were considered to be what they called back then exposed to moral danger. Okay.

Adela: 20:41

In need of care, basically. So I said, all right, I had no real idea what I was walking into exactly, but it sounded like it was up my alley. So I said yes, went to work there. And by golly I mean there were some things I would never replicate. And by golly I mean there were some things I would never replicate, but there were many elements of the relational aspect of working with themselves that I retain to this day. And there was a woman there running the place called, as I say, pat Simmons. Pat very sadly suffered from dementia for the last eight to ten years, I think, and she died on Good Friday.

Adela: 21:34

So I went to her funeral last Friday and I was thinking a lot about exactly what you’ve asked me.

Adela: 21:41

And I suppose what I saw when I went into that role at Wynne-Leighton told me what you should do and what you shouldn’t do in deeply experiential terms, because it was like I walked in, I put my uniform on and there I was and I just had to do it and I saw from the very beginning, with Pat’s mentorship, that it was all about relational capacity, regulation and co-regulation. I didn’t use those words then, but that’s what it felt like and that’s later what I learned it was and the capacity to look past behaviour and understand what sat behind it. And you know, we were working two staff on a unit with 24 girls in it and you had to learn some very valuable things about the mood and the rhythm of what was happening in that large group of young women and also, therefore, how to intervene in a way that was a bit cleverer than just. You can’t do that, because that doesn’t work. It might work for 10 minutes or half an hour, but it doesn’t actually do anything, doesn’t change anything.

Colby: 23:25

Probably just stirs them up.Adela: 23:27

Yeah Well, actually, someone at the funeral talked about an event where a number of young women had climbed up on the roof of this place when they’d and I’m not quite sure what the reason was they weren’t either with Nathan. I’m not quite sure what the reason was, they weren’t either, but talked about the example of how Pat you know everybody was going to ring the fire brigade and the police and it was all going to escalate.

Adela: 23:56

But Pat said no, don’t want you to do any of that. I’m going to go up there and talk.

Colby: 24:05

I thought you were going to say that.

Adela: 24:08

And she did, and within half an hour and the shouting calmed down. Within half an hour they’d all taken off their clothes and they were standing up there in their underwear. Within half an hour they were all starting to feel cold. Why? Because they weren’t in a heightened state. Their heightened state was making them immune to the cold, but all of a sudden, when they started to come down and engage in the conversation with Pat, they started to feel cold. All put their clothes on, climbed down and came inside. So that’s the kind of person she was and that’s the kind of mentorship I received right from the word go. And that’s the kind of mentorship I received right from the word go. And it just fitted so well with what I’d read in Summerhill, what I’d read of Artie Lang’s work. Artie Lang lived in a household with people who were diagnosed with schizophrenia.

Adela: 25:15

He was no believer in schizophrenia. He resided in a house with them. I think there was a film made of it, called I think it was called Sanctuary. But a number of people worked with them and lived with them and you know, if you look at the film it’s probably unable to be accessed anymore, but I saw it. It’s just people talking to each other.

Colby: 25:45

That’s what I mean when you’re describing your role, that initial role in, I guess what we would think about more these days in terms of a youth training centre for girls out more these days in terms of a youth training centre for girls.

Colby: 26:03

um, I was, you were talking about the staff to to girls ratio which was, yeah, quite different to what you might observe these days, but and I, my mind was initially going to well, my mind was going to well it’s not how good a disciplinarian you are that will maintain calmness and order in that unit. It’s how well you’re able to develop a relationship with all the individuals, because the relationship is the most powerful regulating influence that you would have had at that time. And part of that is, as you said, is engaging with the young people with deep understanding of their experience, so not getting distracted with what they’re doing but focusing more on why they’re doing those things. And in those circumstances, the young people feel heard and understood and validated in their experience and they’ll regulate in consideration of their relationship.

Adela: 27:00

They’ll regulate without realising even why or how, because the person is interested in them. It never ceases to amaze me. I think a lot in metaphors, right, and I often use the metaphor of what works in physical health and what works in emotional, psychological health.

Adela: 27:27

Now, if you walked into the emergency room of a hospital and went up to the triage nurse and said, oh, you know, I’ve got a pain in my right side, and said, oh, you know, I’ve got a pain in my right side, does the triage nurse use a bit of compassion and empathy and get the details from you and help you feel better? Or do they yell at you from behind the glass? Stop that this minute. Yell at you from behind the glass, stop that this minute. But it’s the same thing with what’s going on emotionally. We come to triage kids every day of the week.

Adela: 28:12

You know I do either directly or indirectly with staff who need to work directly with them and where’s the compassion you know, where’s the understanding that we would automatically apply if it was something physical.

Colby: 28:34

I think it’s that question what’s really going on here? Yeah. It’s not what you present with, it’s the you know, yeah, the reason for that, that presentation, yeah.

Adela: 28:47

But it seems to the desire or the ability to do that seems to fly out of the window, when what we’re looking at is something to do with behaviour, right, and that’s something to do with the person on the other end as well. Mm-hmm.

Adela: 29:09

So I guess thinking about that induction into the work and working in the diversionary program that we did, that, I think, helps me to understand what set me on a pathway, and the pathway wasn’t straight. I you know. I did some things. I went back to singing for a little while, came back into the work, worked in child protection in the mid-’70s. I think my good fortune along the way has been that almost everywhere I’ve been not everywhere, but almost everywhere there have been great, compassionate mentors. Not to the same extent as Pat no one. I don’t think anyone will ever achieve the level of mentorship and influence that she had on my later career and thinking that she had on my later career and thinking but they’re in pockets, that approach, there’s enough people out there to be able to go.

Adela: 30:30

Yeah, okay, so we’re not going to do this, we’re going to approach this in this way and use the brains that we have in our heads to think about this intelligently and seeing that in those early days and seeing the results of my you’d have to say rudimentary attempts to work relationally with kids. But I learned from what didn’t work and what did work. But seeing that, I think has provided me with the fuel for the passion to keep going in it and, of course, because I had that fuel for the passion, I stayed on that track. So my passion, really, I do other things and I’m as passionate about those other things, but my first passion was for therapeutically working in a residential setting, because you have the entire day, the entire life of the young person rolling out before you and that affords us so many opportunities.

Colby: 31:51

So your passion led you ultimately to Hurstbridge and the development of the Hurstbridge residential farm and community. I think people who are listening would really love to hear a little bit about how Hurstbridge came about and your role in that and the model of care that you were responsible for there.

Adela: 32:14

Yeah, okay. So there’s a little bit of systemic explanation I have to do to explain how both Take Two and Hurstbridge Farm came about. Yep.

Adela: 32:27

So in the early 90s in Victoria there was a Premier called Geoffrey Kennett. I think he’s quite well known because he was a it was a liberal Victorian government and he was a person who understood the value of a funding cut let’s put it that way and was looking at things in a different way. Now, through the late 80s, there had been many discussions about the need to deinstitutionalise services in the state Great discussions. But by the time he came into power, those discussions had taken a slightly different twist, because they obviously also afforded the opportunity to cut money and redeploy resources, which he made full use of, might I say.

Colby: 33:40

I remember.

Adela: 33:43

So, in actuality, the deinstitutionalisation process was to some extent, and it probably varied across the state and the service system, but it was to some extent put into the probably varied across the state and the service system, but it was to some extent put into the service of funding cuts and refocusing of funding.

Adela: 34:10

Having said that, what that resulted in was a deinstitutionalisation process for young people that was probably quite stripped of resources in a way. It was never intended to be. I can’t say that for sure, but that’s my guess. So what that meant was that the way it was done was quite squished. So the staff who had worked in the institutions some of them were offered the option of redundancy packages and some of them were redeployed to work with kids in houses in the community. But of course there is a very big difference between working with children in an institutional setting, with all the things that surround you, and working in a house in a suburb with access to no one and nothing. You’re on your own, you know. And over the course of about two or three years the workforce was heading towards being quite industrialised about that.

Adela: 35:29

People were getting assaulted, of course, children and young people who really struggle with internal regulation for all the reasons we know in terms of complex trauma and early life experiences, are going to punch a hole in the wall when they’re frustrated because they can’t talk about how they feel. Now, in the institution there were solutions for that, but in the community there weren’t any. So the staff were encouraged to ring the police if a young person was out of control, which of course is the beginning of a long period of criminalisation of these young people, and I have nothing to base this on but my own experience. But I would not mind hazarding a guess that up to 80% or 90% of adult people now in prison were those children, because they became criminalised not all of them, but a fair percentage. So you know we were on a hiding to nothing in the system and during that period of time I was working in child protection very closely seeing the impacts of these decisions, and I was a case planner.

Adela: 37:10

So these decisions were having a major impact on the quality of care that we were able to provide children on the quality of care that we were able to provide children and in the mid or the industrialisation was noted, and what the response to that was was the outsourcing to the community service sector. It was a great solution.

Colby: 37:38

I think it’s someone else’s problem.

Adela: 37:39

Yeah, and the same thing happened. What we ended up with in the mid-’90s was a highly criminalised group of children in the residential care system, which could have been something wonderful, but ended up something not wonderful. Then the Children’s Court magistrates intervened and wrote a letter to the department, whatever it was called. Then it changes names every so often it does a bit.

Adela: 38:15

yeah, Wrote a letter saying what is happening in your residential care system Because we’re seeing children come in through the family division and then they come back before us again and again and again in the criminal division. And good on them because they called it out. Yeah.

Adela: 38:36

And that led to the commissioning of an investigation and a report. The investigation was undertaken by a fabulous woman called Robin Clark and two associates looking at those children who were coming back before the criminal division of the courts. Again and again and again I case-planned some of them, so I was quite involved in that process. And to cut a very long story short, the report, which is called when Care Is Not Enough, which I highly recommend to anybody. It was published in 1999, but it’s as relevant now as it was then because it’s based on the same truth. And in that their two main recommendations were number one the Child and Adolescent Mental Health Service System does not suit child protection clients. They won’t go, they won’t front up and so develop a service designed specifically for those kids that became TAG2. And develop a therapeutic residential care model. That became Hearst Bridge Farm. So they were the two recommendations of that report. That review and report the government changed to a labour persuasion.

Colby: 40:12

More sympathetic perhaps.

Adela: 40:14

And there were quite a number of people who were very committed to doing this, and so from about 2000 to 2002, there was a lot of activity in the head office of the department and they came up with the realizationisation that what probably would make sense was to go first with the outreach service and put some energy into that. At that time I was working for Berry Street. It’s a large service provider in Victoria that is non-religious but funded by the government. Yeah, and I made the mistake. We were all in a meeting. I was in a senior management role. I was relatively new to Mary.

Adela: 41:13

And we were in a meeting discussing the consortium that we were going to put together to put our hands up for that outreach mental health service, I put my hand up like that and said look whoever does it, not thinking that I would you know. I’m fairly junior on the tree. I said whoever does it, I’d really like to help them because I’m very interested in those sorts of services and the ceo.

Adela: 41:46

At the time, a woman called sandy de wolf said no, you can do it oh god, be careful what you ask for yeah, um, I said, oh, oh, really, yeah, this is a 5.5 million dollar program annually, recurrent for three years, with you know, and then, of course, dependent on outcomes.

Adela: 42:12

um, so you know, if we get it, career move, if we don’t get it bad career move, but I said, oh okay, and we had six weeks to write it. I wrote it. I designed the model with the assistance of a couple of people who were in the other parts of the consortium, but we put together what we thought would work and it was all grounded in what was, for us, an emerging understanding about complex trauma and how to approach it. And we got it. It was a good career.

Colby: 43:06

Then you had to do it.

Adela: 43:08

So we got that in. I think we were advised in mid-2000 or, yeah, mid-ish 2003, and mid-ish 2003. And then we got going with it and I got so connected with it I couldn’t really let it go. You know what it’s like? It’s like this is my baby.

Adela: 43:32

So I applied for a position in it and was one of the founding area managers of it. We were led by a fabulous guy psychologist called Rick Pawsey who had worked with the Child and Adolescent Mental Health Service who were part of the consortium. He was a fabulous leader and, again, great mentor. So we had the support from the head office of the department. It was all systems go. We recruited something like 43 people in a month and I remember doing the interviews. It was like oh right, okay, and we were fully staffed by October 2003. And then we started accepting clients in the beginning of 2004. So I was with that endeavour, which was going really well from the start, and in about 2005 the department started to then think about the second recommendation, which was the pilot, and I was at that stage in a role where I was the pilot and I was at that stage in a role where I was the statewide services development manager in TAC2.

Colby: 45:07

TAC2, yeah.

Adela: 45:10

And so really it came to that role to write, pilot and research it, which was extremely exciting because this was my passion. So I’d kind of got myself without a career plan of any sort, but being led by the passion where I was right there.

Colby: 45:38

At the right time. At the right time.

Adela: 45:40

At the right time. It was a very fortunate juxtaposition. So I think I spent about six months reading, researching, mainly drew from the work of Bruce Perry, bessel, van der Kolk, dan Hughes, others, some others as well Sandra Bloom, certainly in terms of how they made sense of what you needed to actually do in working with kids. Put that together with my own experience reading, et cetera, and wrote a proposal for a model. And then we sent it to the two regions who were going to fund it and operate it. And you know that’s nerve-wracking, because he spent all this time reading, putting together writing and it was a massive thing to write. It was really a important and B had to be very precise and grounded in evidence. And that was when I read the book and used the writing from the Cotswold community people and beyond and they came back to us having read it and said we love it, it’s what we want, it is exactly what we want.

Adela: 47:20

So this was my second baby. I already had a daughter, wonderful. So this was like my third baby, really, um, and again I couldn’t not do it really. It was like really, no, come on, you know.

Adela: 47:41

So then I went into the role of being the founding manager of hearstbridge farm yeah, yeah, it’s interesting, colby, because people you know, because we called it hearstbridge Farm because, it was 33 acres with animals on it. People think that it’s the farm environment that is the key, but it’s not.

Colby: 48:07

It’s relationships.

Adela: 48:09

Relationships and the freedom to trial what seems to work in other settings if it works in this setting. We also had fabulous backing to do it at head office level, and I will mention names because I think they deserve to be mentioned. Sure.

Adela: 48:36

The minister at the time was a guy called Gavin Jennings who was a social worker and totally understood what the model was and what we were trying to do, so he was really, really fantastic to have in that role. And the bureaucrat who sat above this and sanctioned all of it is a guy called David Clements who repeatedly said oh, I don’t really understand all this. I mean, he’s a social worker and he does understand it. But he said, oh, I just, you know, I have my faith and trust in the people who are doing it, and I repeatedly over time have said to him yeah, but you know, there you go, Dave, you also understood what we were doing. Yeah, yeah.

Adela: 49:36

I still think he’s a bit too modest. That’s why I named him, because he should take a vow. He made it happen and he had a. You know, if you think of that first cohort of kids who ate, kids who came through the farm, he had a direct impact on their lives, whether he acknowledges it or not.

Colby: 49:57

And their children.

Adela: 49:58

Because he supported it.

Colby: 50:00

Yeah, and their children and their grandchildren.

Adela: 50:04

Yes, absolutely right, absolutely right down through the generations, and a fairly high percentage in the region of 65% to 75% of those young people showed clear improvements in their lives, like an upward trajectory, when a comparison group of kids over the same period either plateaued and stayed troubled or got worse, or got worse yeah. So there’s a fabulous diagram in that report which is called the Verso Evaluation of Therapeutic Residential Care Violence. It’s just there. It’s a very simple graph that they’ve done, but it’s like yeah, so it just changed the trajectory, didn’t it?

Colby: 51:02

Yeah, figuratively and actually.

Adela: 51:06

Yeah, absolutely yeah. So, and we’re still we. I say the. You know, the original staff are still in contact with many of those kids and people used to say to me at the start well, you know, what are you aiming for with these kids? And I would say an ordinary life, because an ordinary life is the great aspiration for children who’ve experienced trauma. What they do with it after that, that’s up to them. They have the wherewithal by that stage. But an ordinary life is good enough for me. And I used to say well, just an ordinary life. And many of them, most of them in fact, have an ordinary life. If it’s not totally ordinary, it’s closer to than any other trajectory they might have been on.

Colby: 52:07

Yeah, that’s fantastic and probably not dissimilar to the stories that come out of the Cotswold community that you were so envious of and I’m tremendously interested in as well. You had the opportunity to go back there quite recently, back to Hurstbridge Farm. What were some key observations or take-homes that you took from that visit?

Adela: 52:35

Well, one of the key observations that um it came about because you know the award ceremony that I was at, where I got that lifetime achievement thing um, the woman who is has managed it for about the last 10 years I think a woman called lena lamandola and a small amount of her team were actually there doing the presentation for that day and she came up to me in one of the breaks and she said hi, and we had a hug and she said I just want you to know that I use your model and I will not let anybody make us change it.

Adela: 53:20

And I said thank you, you know, and of course it’s true, and I saw that when I went up there because it has the same sense of order, the same sense of calm. I mean, it’s a beautiful environment and you can’t take that out of it because it is an element of it. But the more important part of the environment is the people, and there are really good people up there. They’re calm, they know, they’re focused, they understand what they’re doing, they don’t diverge from it. One of the elements of the model that I think is really critical is the recognition that kids who have had these experiences feel uncontained, and the important, and I know Barbara Dogger-Drysdale talks a lot and Winnicott talk a lot about the importance of psychological containment. Yeah.

Adela: 54:35

And, of course, psychological containment comes from physiological containment, because that’s got to come first and that’s what I observed, because that’s something we created up there when we were starting off the pilot.

Colby: 54:53

Contained adults.

Adela: 54:56

Contained adults and initially the kids would say no, you’re going to stop me doing this, you know all that. But we started off really simple by not letting them be alone. Other than you know they’re having a shower, they go to the toilet, all of that, but in the rest of their waking hours we are positively with them and we took that down to walking everywhere with them on the property.

Adela: 55:33

So if a child was in the school and needed something from the house, someone would come and walk up with them to get it and on the way we would have, we didn’t talk about anything. What was? You know? A bird in the tree or whatever, it doesn’t matter, because the containing element is from the presence, the calm presence. And I knew with one boy who had lived his life on the street right. He was 13 and a half when he came in the first cohort and he resisted everything and we developed a series of ways of helping him come into the program. But the day I knew that something had clicked for him was one of the other kids was having his birthday and we were having a barbecue on the deck and he had forgotten to bring the boys present that he’d made in the school. And he came up to me and he said will you walk with me up to the house? I want to get the present. I said inside, I’m going. On the outside I’m going. Of course I will. You know it’s such a massive.

Colby: 57:00

it’s such a massive achievement, I mean for people who are are not like us, who don’t, you know, have the level of familiarity that we do have with these children, they would just think yeah so yeah what, but it’s such such a huge thing, yeah yeah, the the same boy.

Adela: 57:19

I mean I bore you with stories but the same boy was telling me about two months after or three months after that how he thought he was doing really well in the program and was checking that out with me. And I said, yeah, you are, and how he had been impacted by a newer boy who’d come in and who was still quite a lot less regulated and who made him feel unsafe, which was music to my ears because it meant he was feeling safe. And you know, we worked out some things that I was going to do to try and help him feel safer. And I reflected that story to the steering group, which was a group formed of people from the regions of the department, some bureaucrats from head office and some me and some other practitioners in child protection, and I told that story as an example of change and growth.

Adela: 58:29

And the bureaucrat made this comment. He said, oh, it just sounds like a lot of bullshit to me. And I said, well, you know when somebody says something and you think of the right answer two hours later and you go. Well, I actually thought of the right answer in that moment. I was very confused.

Adela: 58:53

It doesn’t happen often. I said, well, but even if you’re right, it’s really high-quality bullshit. Yes, but even if you’re right, it’s really high-quality bullshit. Ha, yes, and it was like, ooh, where do you go with that?

Colby: 59:13

Well, on that, Adela. I mean, I could talk to you for hours. I’m a little bit weird that we’re both at the beginning of our working days. I just Maybe we need to do a part two, if you’re up for it.

Adela: 59:26

I’m always up for it, but.

Colby: 59:28

I think maybe on that’s a nice little segue into what advice would you if you had the opportunity to speak before heads of departments, ministers, again what would you say to them about therapeutic residential care?

Adela: 59:54

I would say well, there’s a bit of a push at the moment in Victoria to, in my opinion, water it down a bit. It’s being badged as enhanced because it is giving therapeutic funding to a greater number of places, which is, of course, an enhancement of sorts. But it’s really only an enhancement if you do it forward rather than take some things away and put some things forward, and at the moment it’s a bit like that. So I’m hoping that that will be different, because the sector is having a lot of input. To that I would say don’t fiddle with what does work. Add to what does work. Add to what does work. Take a deep breath. Spend the money now, because in 10 years’ time, 15 years’ time, is when the judgment will come and when you will see what is the impact of what you didn’t do.

Adela: 1:01:04

And when you will see what is the impact of what you didn’t do. And I said I don’t know. I would say I don’t know what will exactly be the impact, but I can tell you in broad terms what the impact is likely to be. But it’s compelling to try and save resources. But what do we do in terms of the judgment and the decision we make about the lives of people you’ve never met and are not likely to meet? Because that’s what it’s all about. It’s about the quality of life. You know social capital.

Adela: 1:01:48

Yeah, if people are worried, I don’t know what it’s like in South Australia, but in Victoria and other states there’s great consternation about the level of crime and you know juvenile crime and I share that consternation because it’s not good for anybody, including the perpetrators of it. But if people are believing that there is no way that that can be impacted, they’re wrong and that’s what I would say to them. I would say to them you are wrong. There is a way. It may cost you a little bit more in money in the short term, but it will bring you such amazing dividends in the longer term in social capital and the quality of life of people.

Colby: 1:02:46

And I think yeah, just to repeat, probably an earlier point, that any investment in relational capacity impacts behaviours down the line.

Colby: 1:02:57

Absolutely, if you are concerned about behaviours in society. About behaviours in society, the focus needs to be in significant part, developing relational capacity and things that kind of spin off from that, including, you know, felt sense, self-worth. I had a very interesting conversation with Lisaisa etherson in my last interview. Um can facilitate relationships, um facilitate the containment of pervasive shame, uh, these. It’s a lack of um secure relational capacity, that is, and a lack of secure sense of one’s own worth. That really underlies a lot of the social ills. That, yeah, that you can almost, as you say. You can’t predict it with certainty, but you can almost guarantee that there’s a consequence down the line.

Adela: 1:04:00

Yeah, I think a lot in metaphors. Colby and I was having a conversation with someone just the other day about a family and I had this metaphor spring to mind you know, when you’re at a fun fair and you’re in the Dodgem cars, some people know how to drive the Dodgems really well. They’ve had a lot of Dodgem experience. Some people haven’t. I’m one of those, are you? Oh well, good, I’m not. Some people don’t. Now you’ll always notice that the person who’s operating the Dodgem cars will hop on the back of the cars where the people are not driving too well to minimise the impact or the number of impacts and help them steer. But they actually do it. I often think they would make wonderful workers with kids because they do it in a way that doesn’t shame.

Adela: 1:05:08

So, it’s like if I dodge a car then we need more of those dodge-em-car operators because they hop on the back and they get it going in the right direction and if you look at them, they’re laughing and chatting with the people who are hopeless. They’re steering the car. But they’re not laughing at them, they’re with them.

Colby: 1:05:36

That’s a great metaphor. And they’re not on your back, they’re guiding you. They’re guiding you. They’re guiding you. Yeah, I think that’s a great metaphor. Now I’m not sure about your time and commitments today. I usually, at the very end of the podcast, I say well, I’ve asked you a load of questions. Have you got a question you’d like to ask me before we wrap up?

Adela: 1:06:05

Yeah, well, I do, because I’d like to know where you got the idea to do the podcast, because I think it’s such a fabulous idea. What did it emerge from?

Colby: 1:06:19

Probably yeah, there’s probably a number of contributing factors. Probably yeah, there’s probably a number of contributing factors. I have dabbled in making YouTube videos. I’ve done a lot of training myself and face-to-face and online. I think what really motivates this format for me is making connections and having conversations. That matter, I think so. As I said, I’ve tried a few different things, but what I probably like best and what best suits me, I think, in terms of as a as a person practitioner, my personal style is to is to have conversations with people, and that’s, you know, probably largely because the great bulk of the work that I’ve done across the last 30 years has been psychotherapy. Um, in terms of, you know the people that I’m inviting on, there is a little bit of an agenda between Patrick and I, because I think that there is a need, because residential care has often, in the child and youth sector, has a bad reputation.

Colby: 1:07:41

Yes, it does it certainly has a terrible reputation here in South Australia amongst practitioners, I would add and I think decision-makers have even tried to go so far as eliminating residential care, and the reality is that that will never happen. We will always need residential care. So we have to turn our mind to how do we make it better, how do we address the concerns that people have, how do we address even the myths that exist around therapeutic residential care. So the agenda is a bit. There is a bit of an agenda to have people on the podcast who can contribute to a different narrative around therapeutic residential care. Right.

Colby: 1:08:36

And then, lastly, I think I really want to provide a space where people who have really significant knowledge and expertise and I think the expertise that you get on the work, in the work, shouldn’t be denigrated in any way. It should be elevated. It should be elevated those who’ve worked in the sector for years, decades. I don’t know anyone who’s worked in the sector longer than you, adela.

Adela: 1:09:10

No, I think I’m a record breaker.

Colby: 1:09:18

Yeah, and I’m the longest-serving clinical psychologist in the sector here in South Australia, just working in the sector. Yeah, yeah, and I’m only at 30 years, so I’m I’m 22 years behind you, um, but I think I do think that, um, I have a great interest in speaking to people who have tremendous experience and knowledge to share, who don’t necessarily, who don’t necessarily get the same attention from those who you know, who cherry pick to elevate, I guess. So I’m trying to elevate a much broader cross-section of people.

Adela: 1:09:54

Yeah, well, that’s great. That’s really good, Because, as you say, it’s a poorly understood modality of care. I think I came into contact with a particular concept recently. It’s called the Dunning-Kruger principle or the Dunning-Kruger effect one of them and basically it’s a cognitive bias whereby you don’t know what you don’t know.

Adela: 1:10:37

And if you don’t know what you don’t know, how can you make good decisions about it? Hmm, I really like the Dunning-Kruger effect. Well, I don’t like it, but you know, I like the conceptualisation of it. I’ve got no idea where it comes from. I’ll have to research it a bit, but it is true. If you don’t know what you don’t know, you’re going to make decisions that don’t necessarily prosper anyone. Well, that’s right, and I think that is the case often in relation to bureaucratic systems. Yes, not putting bureaucrats down. They have a value, but they don’t know what they don’t know.

Colby: 1:11:26

No, and they need to hear from people who do know. Yeah. Yeah, exactly so. Thank you very much, adela, for being so gracious as to appear on this fledgling podcast. I’ve enjoyed it.

Colby: 1:11:41

There’s so much more. I would like to ask you, like just just to flag a few, I I’d love to speak to you more about that transition from like a um, a training center, but it was called something different back in the 70s where train, that training, that transition from what had gone on before though the girls who had been young offenders or had lacked moral something or other, They’d been in moral danger.

Colby: 1:12:10

Yeah, in moral danger into something therapeutic, which, of course, is what happened with the Cotswold community and likely many others. The Cotswold community had started out as a reformatory and then Richard Balburnie had turned it into a therapeutic community. So I’d love to yeah, I would have loved to have asked you a bit more about that, and also your model and how that’s been applied in other.

Colby: 1:12:40

I think you said 11 other programs. Yeah, 12 others. So look until another time. Thank you very much from me and from our listeners, and look forward to speaking to you again another time.

Adela: 1:12:54

Great pleasure. Thank you very much, Colby.

Shame Containment Theory: A Revolutionary Approach

Your Relationship with Shame Defines Your Life More Than You Realize

In a groundbreaking podcast conversation, psychosexual therapist and PhD researcher Lisa Etherson introduced listeners to Shame Containment Theory, a revolutionary framework for understanding human behavior through the lens of shame. This theory, recently published in the prestigious journal “Attachment” in December 2023, offers profound insights into why we behave the way we do and how our earliest experiences shape our adult lives.

Lisa’s journey into researching shame began with a deeply personal experience of what she now terms “uncontained shame”—a moment when professional scrutiny triggered an overwhelming emotional response that felt like annihilation. This acute experience led her to recognize that shame isn’t just a fleeting emotion but a complex process with distinct components that profoundly impacts our lives. Most importantly, she realized that shame serves an essential function in human development and social connection, despite being traditionally viewed as something negative to be eliminated.

The theory identifies five key components of shame: attachment injuries, shame response, contained shame (including shame scripts), shame containment strategies, and uncontained shame. Attachment injuries occur when we experience disconnection from significant caregivers—not necessarily through major trauma, but often through subtle experiences of unavailability, disinterest, or distraction. These injuries trigger shame responses that compel children to modify their behavior to reconnect with caregivers, essentially telling them “you are bad” so they can then work to correct themselves and regain connection.

Over time, these shame responses crystallize into contained shame—internalized beliefs about ourselves as being inadequate, unworthy, or defective. To prevent this contained shame from becoming exposed (which would risk further rejection), we develop shame containment strategies—behaviors, attitudes, and beliefs that keep our shame hidden. These strategies can be life-enhancing, like politeness, or life-limiting, like avoiding relationships or using pornography to avoid intimacy.

The application of this theory extends far beyond clinical settings. In discussing the controversial Netflix series “Adolescence,” Lisa highlighted how intergenerational shame plays out in families, with parents projecting their own unresolved shame onto their children. The violence depicted in the show wasn’t simply about social media influence but stemmed from attachment injuries and uncontained shame that couldn’t find healthier outlets.

Perhaps most provocatively, Lisa suggests that current social attitudes toward masculinity may inadvertently create more shame for young men. When boys feel shamed for their masculine identity, they often respond either by withdrawing (avoiding relationships) or attacking (embracing extreme versions of masculinity as represented by figures like Andrew Tate). Both responses represent attempts to manage unbearable shame.

The revolutionary aspect of Shame Containment Theory isn’t that it introduces an entirely new concept—shame has been discussed by theorists from Freud to Brené Brown—but that it reframes shame as a process rather than a discrete emotion. This shift in perspective allows practitioners to work with different components of shame simultaneously, helping clients change their relationship with shame rather than trying to eliminate it entirely.

For parents, the theory offers a powerful invitation to examine how their own unresolved shame might impact their children. Rather than focusing exclusively on external influences like social media or peer pressure, the theory encourages parents to repair attachment ruptures and create safe spaces for authentic connection. By understanding shame as a process, we gain new tools for breaking cycles of intergenerational trauma and fostering healthier relationships with ourselves and others.

You can listen to the conversation here:

You can watch and listen here:

About Lisa:

Lisa is a qualified psychosexual therapist with over a decade of experience in private practice. Currently, she is also a PhD researcher. Her research focuses on developmental shame, and compulsive sexual behaviour in adult men, leading to the development of her innovative Shame Containment Theory (SCT). Her clinical work and research have cultivated a strong interest in the impact of childhood experiences on adult behaviour. Lisa is the author of Jake and his Shame Armour, a children’s book on shame.

Related Podcast Interviews:

Cath Knibbs

Listen here:

Watch here:

Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Lisa: 0:03

We can feel like we’re going to be annihilated and destroyed. So it is literally the most unpleasant human experience I think that we can have, and I went into the literature to see what other people were saying about this and again I couldn’t really find anything in the literature either.

Lisa: 0:17

People were just talking about shame, but what they weren’t doing was describing that actually, shame is a process, but for Jamie’s dad to be a better parent, he would have to have looked at his own stuff, and that’s a very, very difficult thing to do. He would have to have looked at his relationship with his dad, what his attachment injuries were, where his contained shame is what? What does his contained shame tell him about? About him? So it’s so much easier to say well, actually, everything was fine for me.

Lisa: 0:47

It’s this thing over here, it’s this phone device, it’s this app. It’s what people are watching. My kids are watching. That’s really the problem. When it’s not, it’s actually our stuff and it’s what we are bringing into our dynamics with our children. But that’s a very hard, it’s a very big ask to ask people to do that, even though I think we should.

Colby: 1:08

So welcome to the Secure Start podcast. I’m Colby Pierce, and joining me for this episode is a thinker, researcher and practitioner in the nuanced area shame. Before I introduce my guests, I’d just like to acknowledge the traditional custodians of the land that I’m meeting on, the Kaurna people of the Adelaide Plains, and acknowledge the continuing connection that the living Kaurna people feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. Now. My guest this episode is Lisa Etherson. Lisa is a qualified psychosexual therapist with over a decade of experience in private practice. Currently, she’s also a PhD researcher. Her research focuses on developmental shame and compulsive sexual behaviour in adult men, leading to the development of her innovative theory shame containment theory. Her clinical work and research have cultivated a strong interest in the impact of childhood experiences on adult behaviour. Lisa is the author of Jake and his Shame Armor, a children’s book on shame. Welcome, Lisa.

Lisa: 2:29

Thank you very much, Corby. Thank you for having me.

Colby: 2:32

You’re welcome and I just want to acknowledge that, whilst I’m here in Australia and it’s a nice sunny afternoon for me it is sunny there, as we can tell from the look over your shoulder, but it’s. It is not the same time of the day and I do wonder 6 am.

Lisa: 2:52

I just after 6 am and how, how, yeah I’m.

Colby: 2:55

I’m jealous of both early risers and uh and those who have the stamina to stay up late at night. I think I can. I could get so much more work done, but I am neither an early riser nor am I energetic much past 8.30 at night time.

Lisa: 3:13

Oh yeah, I was there with night time, but I’m a very early riser, so I’ve been up and about since 5.30 this morning, and it’s not because of training. You know, they say that it’s that’s the best thing to do, isn’t it? Get up early and then you’ll be super productive. It just happens. My body clock says right, okay, this is the time that we’re getting up, but my brain switches off by about 4 pm yeah, I, mine, mine switches off a little bit later than that, um, but it definitely.

Colby: 3:43

I can’t work in the evening, um, and I can’t record podcasts in the evening because my brain has gone to sleep. And I did once try to get up at five o’clock and work and at last. I remember it lasting about four days before I became insufferable so during the day. So so back back to getting up sometime later. In fact, round about 6, 6.30 is good for me. Anyway, enough of all that. I heard about you from Kath Nibbs and I heard about your shame containment theory whilst actually recording a podcast with her about three weeks ago. So I’m really pleased that you agreed to come on. I’ve given a little bit of an opening spiel about you. Is there anything that you would add that describes the work that you do?

Lisa: 4:45

I don’t think there was necessarily anything more I would add, but I think perhaps there’s something quite important when it comes to being a researcher is being a term that I’ve come across since doing my PhD is a pracademic.

Colby: 5:01

A pracademic, wow yeah.

Lisa: 5:03

So a pracademic is somebody who is in practice, who’s also in academia, so that you know bridging that gap, and for me that’s super important because, often.

Lisa: 5:14

You know, I’ve been doing my phd for seven years now. It’s part-time, um, so I’ve been spending a lot of time in around academic work and reading research and I’ve I can really see the difference between people who are pure academics and people who actually do do the work that the research is supposed to be applied on, and that, for me, is a real key. I think it’s it’s so important and I would love to have more um practitioners, in whatever fields you are, you are in to do the research, because it just has such more depth.

Lisa: 5:48

Yes, because you know, whatever it is that you’re doing, has to apply to the work that you’re trying to achieve with whoever it is that you’re working with.

Colby: 5:56

Yeah, I’m quite envious of practitioners who do get to do research. I started my career doing primarily research but as I was working through the process of getting my qualifications in clinical psychology, I loved doing research. It was some of the best work years of my life. But, yeah, I often turn my mind to practice expertise and titled expertise, and often titled expertise goes with academic appointment, and I think you’re right. I think that practitioners bring a different kind of knowledge to the problems that we’re seeking to address in our work, that we’re seeking to address in our work. I’m also mindful of the so-called 10,000-hour theory. Have you heard of the 10,000,? Yeah, it takes 10,000 years, 10,000 years, 10,000 hours to develop expertise in something.

Colby: 6:59

And I think, yeah, and I think you know, in practice I’ve been practising for 30 years. So once with a colleague, patrick Tomlinson, we kind of turned my mind to how many hours of direct client contact that might encapsulate, and it was a lot more than 10,000. Yeah, so I think practitioner expertise is very important and, yeah, and if you’re lucky enough or fortunate enough to be able to go back into academia and research, then I think that that’s doubly important and beneficial.

Lisa: 7:40

I think practitioners are doing their own research anyway. It’s almost like ethnographic research, isn’t it? You are in it, you are involved.

Lisa: 7:47

And all this PhD is doing really, for me at least, is making it slightly more official. So I can say well, actually I have done the research, I have systematically researched this thing that I’ve been talking about. That I’ve known for a long time and I think that’s also was if people have listened to Kath’s podcast. I think that also was if people have listened to Kath’s podcast. I think that was Kath’s motivation as well. She knew all this stuff way before her PhD ever came along. But you just kind of need to get that rubber stamp to say we have researched this properly.

Colby: 8:13

And you’ve obviously listened to the podcast and my response to her was that I think of research as the scientific inquiry into things that we already believe to be true, and not always, but a lot of the time. It is that and you’re right Particularly, practice over a long career is a fertile ground to develop a lot of knowledge and wisdom in your area of endeavor, at least you know, I believe so, and I think that we need to hear more from experienced and expert practitioners, and that’s really part of the reason why I started doing this podcast. A large part of the reason is because I wanted to provide a forum for expert practitioners people who’ve worked in a field of endeavor for years and years, if not decades and decades to be able to come on and share what they’ve learned through their, through their work yeah but no, you know I you’ll have to tell me off if I talk too much.

Colby: 9:25

Actually, just give me a look. But you can’t kick me under the table, of course You’re on the other side of the world.

Lisa: 9:31

That would be impressive. Yeah.

Colby: 9:34

So you’ve come on to talk about shame and I guess my first question is what drew you to the work, to looking into shame, to the work?

Lisa: 9:44

to looking into shame. I think this is, um I don’t think my experience is particularly unique um to me as to why I became interested, because it was my own experience, which is often the way something happens to us, and I think, oh goodness, okay, I really need to take notice of this which is basically what happened so about maybe 10, 11, 12 years ago I can’t quite remember now. Um, maybe slightly more. I had been qualified as a psychosexual therapist for about a year, and the thing that’s really quite interesting about shame is it’s generally missed in our um, in our training as a, as any sort of counselor, psychotherapist, um, I believe, social workers too I’m busy training social workers in shame containment theory at the moment in the uk um, it’s been notoriously missed from the conversation.

Lisa: 10:37

Loads of things about anxiety, the conversations around trauma are fantastic, but there’s just very, very little on on shame. Um, and I had an event that happened to me, what I now call uncontained shame, an uncontained shame event which is where all of my shame that I’d managed to successfully keep inside me and contain and not let necessary people see, came out in one moment, and that moment was when I received a letter to say I was being investigated for something, um, from a professional capacity for for work. Uncontained shame is a very acute experience, um, it’s what a lot of people define as shame.

Lisa: 11:18

If you look at the literature, when people are talking about shame, they’re talking about about this, um, and it’s a horrendous experience and it’s the thing that we want to avoid, but it can make us feel um suicidal it can feel we go into various different um places with our nervous system either panic, shut down, freeze, all of all of these different things can happen quite simultaneously, so we’re kind of bouncing up and around our our nervous system, um we can feel like we’re going to be annihilated and destroyed.

Lisa: 11:49

So it is literally the most unpleasant human experience I think that we we can have, and this is the thing to me, um, so you have a very acute experience of that. Well, I did had a very cute experience of that for about um maybe 24 to 48 hours, and then um a more chronic experience of it, all in all for about two weeks until I received another letter to say the investigation had been completed, everything was fine, it was a mistake, all was good, and it was that moment that I felt like I was sort of let off the hook. I couldn’t let myself off the hook because I was waiting to find out what my fate was going to be in the hands of these unknown people.

Colby: 12:29

The regulators yeah.

Lisa: 12:30

Yeah, it was just a horrendous experience, but it completely changed my life, because what I was able to do from that experience was name shame for the first time and I was 40 at this point and I’d never been able to name shame. And another couple of things happened beyond that, which was the feeling that I had of uncontained shame was familiar to me. I’d had it before, not to the extent that I had it then and touch what I’ve never had it to that extent since that was. That was a very unique experience, but I could remember feeling very similar to that in childhood, as far back as my memory would. My explicit memory was enabling me to to go um. But the thing that was more interesting for me was I recognized that I had set up my whole life um with what I now call shame containment strategies. So shame containment strategies are the things that we do think, feel, believe, behaviors, all sorts of things mixed up in there that prevent us from having these moments of uncontained shame. So that was the relationships that I was having, how I was in relationships, the work that I was doing and how I applied myself to work. So having work as a shame containment strategy, the work that I was doing and how I applied myself to work. So, having worked as a shame containment strategy and then suddenly something with that happened, was utterly devastating and what I wanted to do was work on the shame containment strategies because I recognised I didn’t have the language, I didn’t use that language at that particular point in time. That’s come from the theory, but they were the things that I wanted to work on because they were starting to get in the way.

Lisa: 14:08

I recognized that I wouldn’t really take risks, I wouldn’t put myself out there, I would keep myself very closed in because of the vulnerability of if I was to be attacked, if I was to be seen, my own contained shame may present itself, um, and so I tried a few therapists over here in in the uk. Um, couldn’t find anybody to help, couldn’t find anyone who really fully understood what it was that I was talking about, um. So then, um, as as part of all of this, I was starting to recognize the same thing in my, my clients, the people that I was working with in psychosexual therapy, um, they were describing these moments of uncontained shame. I work with German, the majority of people that I work with are men um, and they were describing moments when maybe they’d been caught because their porn history had been discovered by a partner or something along those lines, and they would describe exactly the same feelings as what I had when I was also uncontained, even though the circumstances were completely different and also recognising that they also had their own shame containment strategies. But, like I said, I still didn’t necessarily have the full language of that at the time and I went into the literature to see what other people were saying about this and again, I couldn’t really find anything in the literature either.

Lisa: 15:29

People were just talking about shame, but what they weren’t doing was describing that actually that shame is a process and we have different parts and elements of shame. They were just talking about, um, they were just you know name shame, but they were talking about different things, which was very, very confusing. So I couldn’t find anything there, um. So then I decided that actually what I needed to do then was to really understand this thing, because clearly there was a gap, and not only was I experiencing it, but other people around me were also experiencing it, and we’re starting to see it and and just my family and and friends. It’s almost one of those things that, once you see it once you know it. You can’t unsee it, you just see it everywhere.

Lisa: 16:11

Um. So then I embarked on a PhD, and the rest is history, I suppose. Um, and having to figure out my own stuff, um, without really the aid of um therapy.

Lisa: 16:25

Not because I’m reluctant to be in therapy, quite the opposite I just haven’t been able to find anyone who could actually really understand what it was that I was trying to explain and what it was that I needed to work through, um, so I’ve had to sort of do that my own self by reading the literature and apply and being very reflective and okay, yeah, I understand that actually, that these are the things that were happening to me and shifting that. So what I’ve been able to do, um, in amongst all of that has completely changed my relationship with shame and that’s one of my biggest aims is to help people to change their relationship with shame.

Lisa: 17:02

It’s not about curing shame or letting go of shame, which is often what we see, that the narratives that we have around shame time is a bad thing it’s shame is a bad thing and it’s it’s not shame’s a very good thing. We absolutely need shame. It’s a very, very feeling, it’s a very bad experience, and they are two completely different things yeah, yeah.

Colby: 17:25

So listening to you, I was thinking that you’ve developed shame containment theory and I’ll ask you a little bit more about the various components of the theory in a moment. But you develop from your own experience and observations of others and again I’d like to ask you what you have found has been the reception for a theory that has been generated in that way. I mean, I’ve done something quite similar in my own work and just getting back to our earlier comments about research, I think that there’s probably a lot of theories that are developed through the developer having their own personal experience, uh, their observations of others and their um exploration of the relevant literature and their own exploration more generally, yeah, and. And then the research comes um, if people are fortunate enough to do the PhDs and so forth, the research then comes that those theories that hang around are supported by that. But just before I get you to describe shame containment theory, and while I remember to ask, what have you found to be the way in which shame containment theory has been received?

Lisa: 19:09

It’s been overwhelmingly positive. And the thing that’s really quite interesting because I’ve trained a lot of therapists and different practitioners in shame containment theory now and it’s very new still yeah, it was published, which was fantastic peer-reviewed art journal. It went into attachment, which was, you know, a really decent um publication, which I’m very, very pleased about, in December 2023, and that was almost like um. That was the seal of approval that I needed to say okay, this is an actual thing, this is a thing. Now, this is, this is an entity in its own right. So it was a very big moment for me to get that paper published, that article. And, yeah, I’ve since trained a lot of people since then in shame containment theory and the thing that’s really interesting is that the feedback from more experienced practitioners is generally a lot more enthusiastic. I don’t know if enthusiastic, it’s just been amazing. And I think one of the reasons is it’s quite rare Well, it’s not often that you get a theory where you think, oh, my goodness, that makes sense and I can use it.

Lisa: 20:27

You can actually apply it directly to the people that I am working with, and I think, because that doesn’t happen very often. Um, that’s why the the more seasoned um practitioners, if you like, are taking it on board so readily, whereas the people who are maybe newly qualified are the people who are still in training. Think oh god yeah that’s great, that makes a lot of sense, but they don’t know any difference, they they just think that this is something that you do.

Colby: 20:52

Yeah, it’s just just another tool, whereas the older practice older by but I mean more experienced practitioners are like oh wow, yeah, that’s, that’s really something and I recall reading in in some of your material that, um, when you looked at the literature, you you did find that people talked about particular aspects of shame. You referred to Freud and Freud kind of dispensing with shame in favour of guilt, and you talked about Brene Brown and how she has managed shame. But it struck me that the literature talked about shame as a discrete construct, and I think that’s the difference, isn’t it and you’ve already mentioned it that that your shame containment theory is about shame as a process and that there are different. You know it has different sides and aspects to it. I wonder if, if you can give us a bit of a synopsis of shame.

Lisa: 21:58

So from my perspective of shame containment theory, there’s five components and the first component is attachment, injuries and um. There was just something I was wanting to mention. Really Obviously, your podcast is Secure Start and you know you think about attachment and you think about child experiences. So why is an adult practitioner on your podcast? And it’s because for me, everything comes from that place, it comes from attachment, it comes from childhood experiences. So you know, you were talking to new um, to kath, and I just think, well, um, I’m the person who well, hopefully kath presents people from getting to me.

Lisa: 22:38

But if, if there isn’t people like kath around, then the other people who, who I do get to, to see, we can’t separate into moments in time, can we? Childhood and adulthood? They’re so entwined, they’re still us. It’s still us that’s actually had these experiences. Yes, and that’s one of the reasons why I spend so much time thinking about childhood when I’m with my clients is these are the reasons. You know, if you’re looking for answers, those answers are in your experiences, in those moments of being a child. So the first part of um I refer to them.

Lisa: 23:12

Sorry, I was just gonna say I refer to them as enduring sensitivities enduring sensitivities enduring oh, enduring yeah yeah yeah, that’s, that’s a, that’s a nice way to put it. So we have these childhood experiences where we feel a disconnect in our attachment to our significant others, whether that be parents, caregivers, whoever it is, whoever those attachment figures are, and these attachment injuries can be very, very subtle.

Lisa: 23:45

I think a lot of people think when we’re talking about childhood experiences, we’re talking about the capital T traumas the big events, and when I’m talking about attachment, injuries and a sense of disconnect, I’m talking about unavailability, uninterest, parents being distracted. Again, kath was talking about parents on their phone.

Colby: 24:03

I know it was gave me chills when she talked about the three-part family, the mother the parent, the child and the boss and it’s so easy to create.

Lisa: 24:19

This isn’t about blame. It’s just so easy to create these attachment injuries without us even realising that this is what it?

Lisa: 24:24

is that we’re doing with the children that we are in care of um? So we have attachment injuries and shame is a response to those attachment injuries. So we see shame as part of our attachment system, which is why it’s vital. So the idea of letting go and healing shame’s like no, no, no, because this is such an important part of us being able to survive. But what shame will do is as a response to these attachment injuries is it will get the child to modify their behaviour so that the parent or the caregiver will want to reconnect back up with that child, so that the child looks attractive and valuable again, because we have a sense of, as you’ll know, children are narcissistic. I don’t mean it as in personality disorder narcissistic but, the world has to revolve around them.

Lisa: 25:13

So if there’s a disconnect, the child will assume that it’s something that they have have done, so therefore, they can modify their behavior to undo what it is. So there’s a theorist called helen block lewis. She calls that writing behavior. So shame, it really propels us into a position to write our behaviour, and how it’s going to do that is by telling us that we are bad. So you know that position of bad childhood parents. It’s shame as a mechanism that puts us in that position so that we can then rescue ourselves from that position. From there we have. So from the shame response, we have shame script.

Lisa: 25:52

So this is part of the thing that I call contained shame. So contained shame is um. We can sometimes call this trait shame as well. So this is starting to become our identity, who we think we are. So if we have enough attachment injuries and if you think about how innocent an attachment injury can be from being distracted or not available, a child can have 10 15 attachment injuries in a day and they’re having shame responses to each of those attachment injuries. That’s a lot of shame response, um. So contained shame is um. That can be um confused with what people are talking about with self-esteem or self-worth. So these shame scripts I’m bad, I’m not good enough, I’m useless, whatever it is that actually that shame response is telling us that we have to change, because we generally don’t have conversations around shame.

Lisa: 26:45

We don’t necessarily have adults around to help us with understanding what it is that’s actually happening and why we have these feelings of of this um, internalized shame, if you like. Um that it stays stuck, it’s got nowhere to go, can’t really be expressed, because if anyone was to see it, we’re already in a place of vulnerability. If anyone was to see that we are bad, that we’re no good, that we’re um, we’re unlovable, worthless, whatever it is, then we’re definitely going to be abandoned. So shame is all about preventing us from being abandoned. That’s why it’s part of our attachment system, um, so we can’t allow anyone to see this contained shame. So what we do is, um, we create shame containment strategies, and they are the things that help us to prevent the contained shame from becoming uncontained and being seen.

Lisa: 27:34

So our shame containment strategies are, as I was saying before, behaviors. It can be thoughts, it can be attitudes, beliefs, it can be all sorts of different things, and we absolutely need shame containment strategies. We all need them as humans, because shame is about helping us to be pro-social. It’s how we function in society. So the example that I often use is a really good, helpful shame containment strategy is politeness and, as a British person, we’re very open to our politeness and it’s basically just a shame containment strategy because it helps us. It allows us to function and not be ousted from the group and be seen in a positive way and not be rejected. So we all need shame containment strategies. The difficulty, as I was saying at the beginning, with my experience is when our shame containment strategies become life limiting rather than life enhancing. So being polite is a life enhancing shame containment strategy. Um, the uncontained shame that is that very acute, extremely unpleasant, very, very painful experience of shame and every time we have an attachment injury, we tend to move into a state of uncontained shame.

Lisa: 28:47

It’s a trauma response, basically um, and that’s the thing that we’re really trying to avoid. So I I envision contained shame and uncontained shame. Is it like a jack-in-the-box? So we have our contained shame is held down by this lid, the lid of the shame containment strategies. Something happens with that um lid. Either the shame containment strategies, something happens with that lid. Either the shame containment strategy fails or we just didn’t put one in place because we didn’t expect this thing to happen. Uncontained shame tends to erupt as a surprise, as a shocker thing that we were not expecting at all.

Lisa: 29:23

So the lid comes up, uncontained shame will literally explode out if it’s a big enough um, uncontained shame experience. And then we need something to put the lid back on, and they are what I call re-containment strategies, which are very similar to shame containment strategies, but we employ them depending on whether we’re trying to keep the lid on or whether the need the lid needs to be put back on, if that makes sense.

Colby: 29:48

Keep it on and put it back on. Yeah.

Lisa: 29:50

Yeah. So with re-containment strategies they can either become very life-limiting or they can be life-enhancing. So my therapeutic work, what I do with clients now, is to address all of these different aspects of shame and see it as a process a linear process. So someone arrives for me and to me in therapy. It might be that they’re recognized well again. They wouldn’t have this language at this point, that there might be something going on for them. A shame containment strategy which is starting to become life limiting yeah they’ve been avoiding relationships.

Lisa: 30:24

They’ve been using a lot of porn um to avoid the vulnerability of intimacy, because that’s much safer.

Lisa: 30:32

But that strategy is starting to get in the way and they want to do something different for example or it could be, as I was saying before, someone’s been caught, their their partner isn’t very happy with their porn history or something along those lines. They’re in a state of uncontained shame at that point and the therapy is used then to recontain that shame. So people present it all different parts within that process and it’s really not linear, but there was always a starting point and that starting point is always attachment, injuries from childhood. So that, yeah, in a nutshell, that’s a very, very quick Thank you.

Colby: 31:07

And it sounds insight-oriented, because I think I’ve either read somewhere or you’ve said that. I think you are both. You’ve said it’s. I wonder if therapy is about changing your relationship with shame.

Lisa: 31:21

Yeah, absolutely.

Colby: 31:24

Yeah, and the thought that I was having as well was as you were describing it was. You know what we all have shame. Shame is a process. We we all have shame containment strategies and they’re functional. You’re saying, until they’re not. And I was trying to imagine. I was trying to imagine in which a person might seek a psychotherapeutic support in relation to their experiences and you were saying they don’t necessarily see it as shame and use that language. But what I’m hearing you say is that it often, from your point of view, has its basis in uncontained shame which stems from early attachment injuries and shame containment strategies going awry. I guess, so to speak. Yeah, and therapy is part of the um recontainment process, um, but left to their own devices. What, what, what happens for people as um, as part of trying to recontain their shame? What sort of things occur?

\Lisa: 32:45

well, well it. It’s interesting, um, because I know that, um, you, you mentioned adolescence, um, with the conversation that you’re having with kathena. I believe that was maybe something that you and I were going to talk about today, because that’s a brilliant example of of that.

Colby: 33:03

Yeah, um, I was leading there you know what I say when I say to kids. I say to kids you’re supposed to say to me get out of my head, colby, it’s rude to be in there. You know like, and I’m feeling like saying what are you doing? Read in my mind, we’re supposed to be doing a podcast. Sorry, go on. Yes, yes, I was very. I was leading that way towards. Yeah, I wanted to ask you about adolescence and what we saw happen in that show.

Lisa: 33:33

And I am going to put the caveat in that you know it is an outlier with how all of that experience was sort of played out. But one of the things that was amazing for me was I literally got to I was just watching Shame Cont, shame containment theory throughout the whole series, particularly in episode three, which is when Jamie was talking to the psychologist and you get to really understand what it was that was actually happening and why things happened and there’s been some amazing research done by a guy called James Gilligan over in the US and he was a psychiatrist and he was asked a lot of years ago now I believe he was asked to go into a prison that had the highest mortality rate of inmates.

Lisa: 34:24

So basically, inmates were murdering each other and and um it was a problem and they they couldn’t figure out why there was so much violence in this particular prison. So james was sent in to find out what was going on and he did some amazing research from there and what he discovered was, um that actually what was happening was people’s shame was being triggered. Um, I don’t actually like the word triggered, but I’ve said it um, so people were becoming uncontained, and how they were becoming uncontained.

Lisa: 34:54

And again this. This wasn’t james language. This is my interpreting his research in the language that I use, but the the language that he did use was about being dissed. It was about being disrespected. So if you think about what what being disrespected means is that you have no respect.

Lisa: 35:10

Therefore, you have no value so when people are perceived by their peers to have no value, they move into a state of uncontained shame. And, um, what was happening was, as so someone was being dissed, um, and the person who was, who was being, just had to assert their respect back, which is a re-containment strategy. They were trying to re-contain that sense of uncontained shame that they were feeling, and how they were doing that was through extreme violence, through murder, and this is kind of what we were seeing with Jamie in the television programme. Very, very fictional, it doesn’t happen very often, strangely enough, I fictional, it doesn’t happen very often, strangely enough, I’m saying it doesn’t happen very often.

Lisa: 35:51

It did actually happen somewhere very local to me, about 25 miles away from where I live, about two years ago, a young 15-year-old girl was murdered by her partner, who was 17. And there’s so many similarities with what was displayed in the tv program. So, again, it’s about the rejections, about the disrespect, it’s about the all of that shame coming out that I am not okay. I need to do something with this feeling, because that feeling is intolerable. And, um, there’s something similar happens as, as we understand it, in gang violence, for example.

Colby: 36:29

It’s a.

Lisa: 36:29

Thing of disrespect. So really it’s about uncontained shame and this is one of the reasons why, for me, uncontained shame needs to be looked at, because those re-containing strategies that we have, they are very, very life-limiting for everyone for the victim, for the person who actually doesn’t have any other ways of re-containing that shame. I also have another friend and colleague at the moment, who’s doing her phd?

Lisa: 36:57

on shame and violence and men and aggression, and she’s finding something very, very similar within her research as well. So it’s a it’s, it’s a really important thing. And yeah, it was a fictional program and you know it doesn’t happen all that often in the way that it was described, but equally, you were seeing it playing out yeah, what did you notice?

Colby: 37:14

what did you notice?

Lisa: 37:15

no, I noticed um that uh for me that the the big thing wasn’t necessarily um the social media and the um the insult. That isn’t necessarily how incels operate, that you know his cast said of course he was celibate. He was the 13 year old kid. You know he’s not voluntary celibate, he’s not deciding that you know, this is the lifestyle for him or this is the gang that he’s going to be part of. That really wasn’t the thing. It was more about his relationship with his dad and it was about his.

Lisa: 37:51

It was about his dad’s relationship with his dad, and you just got these little snippets of this stuff coming through about his dad’s idea of masculinity and how, for him in his childhood, if he deviated from that idea then he was. He was severely punished, he was beaten, and he didn’t want to do the same thing to his child, but that’s his shame. His shame was still presenting itself. So when Jamie wasn’t very good at football, it was his dad’s shame that was coming up. It wasn’t Jamie’s, it was his dad’s, and his dad was responding to Jamie in that particular way. I hope there’s no spoilers here.

Colby: 38:24

people haven’t watched the program yeah, spoiler alert before, but anyway, go, go ahead um, yeah, so it was.

Lisa: 38:36

It was that relationship and there was just there was these real key statements. Um, so you know it was about when Jamie was describing to the psychologist how his dad had turned away when he was playing football. You know, you turn your face away. You can’t stand. It’s a sign of disgust and contempt to turn the face away and that’s very uncontaining for a child to have that happen. And in episode four, jamie’s dad actually confirms that that actually was the case. It wasn’t Jamie just imagining that his dad was ashamed of him. His dad actually was ashamed of him, and so it was more along those lines. That was the thing that really piqued my interest, was that dynamic. And on social media.

Lisa: 39:20

everyone was focusing on the social media stuff and I’m like, no, there was so much to this.

Colby: 39:25

And dad was ashamed of himself as well. Yeah, for producing a son in this way.

Lisa: 39:33

Yeah, because of his history, because of the attachment injuries that he had experienced from his dad. So really what we’re seeing is that intergenerational trauma, but that also looks very ordinary. So it’s part of this idea that intergenerational trauma or trauma isn’t necessarily these big events, it’s these moments of disconnect are the thing that for me is key.

Colby: 39:56

Yeah, the issue in the show was of recontainment strategies was partly depicted in the way in which Dad in the’s, the way in which Dad in the show behaved and how he was described by his son in terms of the shed yeah, exactly.

Lisa: 40:16

Yeah, yeah, yeah. So if you think about that. So, dad, there was just this underlying aggression from Dad. So I know the destroying of the shed, or you saw him, you know, being very angry when he was provoked by the kids when he was outside of the DIY store. There was lots of aggression there, you know. And there was another key moment when he was talking to his wife, when his wife said to him but Jamie’s always had a temper, but so have you. So there’s just all of these little hints of their recontainment strategy is as men as males within that family was violence or aggression at least?

Lisa: 40:55

not necessarily, but certainly aggression. So when jamie’s being dissed by his dad, I still see that as disrespect, not being allowed to be who you are not allowed to be your authentic self.

Lisa: 41:08

the idea of having to be who you are, not allowed to be your authentic self, the idea of having to be something else, is quite disrespectful to you, but also the shame of him being ashamed of his son and that uncontained shame that you would feel from that, as well as that being an attachment injury, but then that being reinforced by the bullying and the things that were actually happening online. And one of the things that I’m very concerned about is when we focus on things like porn is a big thing, um, at the moment, obviously with young people, as it should be and social media. If we just focus on those things, we’re missing all of the stuff that’s going on underneath, which are things like um, how are we parenting? How are we creating, um, good attachments, how are we repairing attachments when that?

Lisa: 42:01

sense of disconnect is broken. It’s not necessarily the social media stuff that’s going on that might reinforce things, but that’s not necessarily the social media stuff that’s going on that might reinforce things, but that’s not necessarily the genesis of where these things are happening.

Colby: 42:12

And I just it really concerns me that we’re really missing a trick if we just focus on these things external to us they’re the, they’re easy targets, um, and and they’re uh, and we can reassure ourselves that we think we know what’s going on, without really turning our mind to what is really going on for a young person who reacts in this way to the provocation.

Lisa: 42:43

Yeah, and it’s really difficult, isn’t it? I think you’re absolutely right. So if we just go back to adolescence, and just because it’s a fictional story that everybody got to witness or the people who’ve watched it have witnessed this- and, by the way, I was having the thought about spoilers and I was thinking maybe we should get Netflix to sponsor this episode.

Colby: 43:05

It’s so rare that we have a well.

Lisa: 43:07

I don’t know. I think it’s so rare that we have a well. I don’t know. I think it’s a really good idea. It’s. It’s so rare that you, that we’ve had something that’s generated so much conversation, and I think that’s a brilliant thing that it that it did there’s there’s lots of things about it that were problematic, but the fact that it has created conversations is is amazing but for for Jamie’s dad to be a better parent, he would have to have looked at his own stuff, and that’s a very, very difficult thing to do.

Lisa: 43:33

He would have to have looked at his relationship with his dad, what his attachment injuries were, where his contained shame is what? What does his contained shame tell him about? About him? So it’s so much easier to say well, actually, everything was fine for me.

Lisa: 43:47

It’s this thing over here, it’s this phone device, it’s this app. It’s what people are watching. My kids are watching. That’s really the problem. When it’s not, it’s actually our stuff and it’s what we are bringing into our dynamics with our children. But that’s a very hard, it’s a very big ask to ask people to do that, even though I think we should hard.

Colby: 44:10

It’s a very big ask to ask people to do that, even though I think we should. I think you’re right. Um, I was only talking about this issue this morning, about, um, um, when parents bring along a child to see a therapist and, um, the quickest way to scare them off is to ask them well, about their own childhood, and you know how it was for them when their parents were not happy with some aspect of their behaviour. Yeah, very difficult.

Lisa: 44:38

Yeah, yeah, you’ve just given me a brilliant idea for one of the books in the book series. I can’t.

Colby: 44:46

I mean, it is the cornerstone of a certain theoretical approach that that is, um that, the name of which escapes me just at the moment, but it was quite prevalent here in some of our services.

Lisa: 45:00

Um, yeah, within the last 20 years, yeah, yeah, it’s strange as a sex therapist, psychosexual therapist, I actually have more um friends and and people around me who are child psychotherapists, which is brilliant for me because I get to hear all of this stuff and what I know from from them is yeah, it is really difficult to get parents to look at their own stuff and what is it that they are bringing um. But there’s a lot of similarities with my own work. So what happens in my own work is um a partner. If you have a couple um, one of the the people in the couple is deemed to be the one with the problem. The other one, who doesn’t consider themselves to have any problem at all, literally drags the one with the problem to therapy and says to me okay, you need to fix them, because once you fix them, I’m going to feel okay.

Lisa: 45:51

But what they’re not recognizing is actually what that person is is doing is bringing up all of their stuff yeah, and part of my job is to help them to understand that actually it’s your stuff that’s coming up here and it’s your stuff from childhood and it’s your attachment injuries, and I don’t say it like that. Obviously that’s a bit of bit of work but it’s a very similar dynamic, it’s a very similar process it’s fascinating.

Colby: 46:19

I did have a thought and I was hoping it would come back.

Lisa: 46:23

I really recognise that look.

Colby: 46:29

Yeah, that’s an age-related thing, but yeah, certainly, usually, it’ll come back. Yeah, anyway, moving on, yeah, anyway, moving on. So I think people will take home certain messages from the TV show Adolescence, but I wonder what you think would be the better take-home messages for parents in particular. This is going to be a bit of an unfair question, double-barrelled Unfair take-home messages, I guess, from what was portrayed from a shame perspective in the show adolescence and what, what you think um, professionals should um take away from from our conversation and from your from, from shame containment theory, uh, in their work I think if I start with the um, with professionals first, that’s probably the easiest one to answer, really, um, I think there’s something about recognizing that shame is there for all, all humans, and there’s a.

Lisa: 47:49

There’s a quite an interesting idea which makes sense to me, that even people who are present as shameless are so full of shame that they are the people who have to um, disavow or bypass or avoid these are various different terms that are used within the shame literature to not feel their shame and um. So, yeah, you know, there’s something quite important about people who present as being shameless and what it is that that’s going on for them. So even within those um dynamics, we will still be seeing shame. So just to go back very briefly to what you were saying about Freud, I believe that he’s single-handedly been responsible for us ignoring shame or not looking at shame or not recognizing that shame is there. We suspect it may be because he was so full of shame that he had to do exactly that.

Lisa: 48:45

He had just avoid his shame entirely, so guilt was a much easier thing for him to to um to, to spend time with, and that’s been the legacy of psychoanalysis, which has then been the legacy of most other things that we do within with regards mental, mental health. Um, so, it’s about recognizing that, because shame is a human emotion which is quite different from trauma.

Lisa: 49:07

Not everyone has had trauma experiences, but everyone will experience shame because we’re supposed to um, that shame will be there for their clients in some way, shape or form, and one of the things that shame containment theory does is it brings a language that we’ve never really had before, to the extent of being able to recognize these different components of shame, these different parts of shame, rather than people just talking about shame and me when I’m looking at the literature, thinking well, but but what which part of shame are you actually thinking about them?

Lisa: 49:35

because contain shape is very, very different from uncontained shame then you have all the strategies to try and manage all of these these things. Um, shame. Then you have all the strategies to try and manage all of these these things, um. So I think for professionals it’s. It’s about if you’ve got people who are stuck or if you’ve got people who don’t feel like they are. They’re I don’t really like the word resistance, but just to use it to make it make sense in this context if you’re perhaps giving a suggestion about something and they’re just really reluctant to take that suggestion on board, it’s because that’s a shame containment strategy and they can’t allow themselves to let go of that shame containment strategy just yet. So, yeah, things, when there’s an impasse, it’s often shame. That’s that’s there. Shame will get people into the room. Shame will get people out of the room yes as well.

Lisa: 50:20

It’s just present the whole time, and we’re really missing a trick if we’re not looking at shame, yeah, um, and you know even things like with anxiety, and there was a guy called Wormser, leon Wormser, who coined the phrase shame anxiety so shame anxiety is the anxiety that we are going to feel sorry, the anxiety that we feel of the impending shame.

Colby: 50:44

Yeah.

Lisa: 50:44

It’s going to come when we do a certain thing. So speaking on stage, we might feel a lot of anxiety, but really what we’re worried about is the shame that’s going to come when we trip over, or when someone tells us that our presentation was terrible.

Colby: 50:56

Real bad and inadequate at what we were doing.

Lisa: 50:59

Yeah, so evening and anxiety generally. What’s going on is shame, so we need to just take so much more notice of where the shame is and what is?

Lisa: 51:09

is actually playing out. Um. So I think for um parents, the key messages, I think for me would be about thinking about what is it that we are doing that might cause an attachment injury in a child, considering that my research is indicating that the biggest um sources of attachment injuries are uninteresting, unavailability. And again, this isn’t about blaming parents, because there’s a lot of parents who have to be unavailable because they haven’t to work. We’re in a very, very different position these days.

Lisa: 51:42

Momsums are working and and rightly so they have that career, but how are they managing that so that the child does still feel connected somehow? Or if there is a a disconnect, if there is a rupture, how are people repairing that rupture? You know this is a relatively new thing to be talking about. I think certainly people of my generation and I should suspect yours as well, colby our parents weren’t taught anything about about repairs and ruptures. We were just told off and that was it. That child is us as children, where they’re just left in the state of uncontained shame because we don’t know why.

Lisa: 52:17

We’ve just been told off yeah without that explanation, without that that ability to reconnect? And about how a lot of the stuff that’s going on is our own stuff. You know, if you just think about back to the programme, really we can look at all of that family and see that actually it was the granddad that kind of set things off and no doubt it was stuff from his dad.

Lisa: 52:46

And you know you can go back and back and back, but there has to be something where, at some point, that cycle needs to be broken, and I suppose this is an opportunity for us to be the ones that are actually going to do something a little bit different.

Colby: 53:00

I don’t know if you listened closely to well, I presume you did. You listened to the podcast, but at the end of the podcast I do the question without notice for me. I ask a lot of questions. Here’s your chance to ask me a question Before I give you that opportunity. With the last podcast, I did talk about with Kath asking about and what, what we’re doing with boys and having spoken to you now, I think that, um, and and you and, and thinking about what, at least what I said in that conversation, as well as what kath said, for, through the lens of shame, it strikes me that one of the things that we need to be concerned about I basically, to simplify the issue where are we going wrong with our boys? I simplified it down to we’re not showing that we’re proud of them. We’re not showing enough pride in boys and in their competencies and their achievements, and you know we’re very concerned about our boys and in talking to you, I wonder whether a lot of that is, you know, manifests as attachment injuries for our boys.

Lisa: 54:28

Yeah, absolutely.

Colby: 54:29

And because we are, you know, there is significant concern perhaps misdirected but significant concern about boys and yeah, if people want to hear more about my thoughts about that, um, they should listen to the podcast with kath. But this, this was what left my mind earlier and has come back. I was thinking about masculinity, masculinity amongst men, or boys, and men as a shame containment strategy, and how, in our society, there is a, there is such a reaction to people like andrew tate and others who are. I mean, andrew tate irritates me as well, I have to say, just in the way he communicates. But there’s been, it’s not just him, there is this whole what do they call it? The man verse or something like that. But anyway, there’s a whole reaction in society against masculinity and, as Kath referred to it, hate, her dislike of the term toxic masculinity. But you know, and and the, the, the demonization of um, masculinity. In a way, I just wonder about um, you know about, about that, about attacking, almost attacking, yeah, attacking, shame containment strategies and recontainment strategies and what’s the impact of that.

Lisa: 56:13

Well, the impact of those things are huge, aren’t they? As I said, it’s violence. Yeah, it’s violence, or it certainly can be.

Lisa: 56:23

And I think the reason why it’s violence or it certainly can be, and I think it’s I think the reason why it’s violence for men and boys is because of that conditioning. Well, it’s okay to to be aggressive if you’re a boy, it’s not okay to be aggressive if you’re a girl. There was a. I was doing some training quite recently and it was really, really interesting. This woman asked me. She said she had read a book. I don’t know what the book was. I really should have asked her what the book was. And in that book, um, what it was saying is that women feel shame and men don’t. And I was like, wow, that that’s some statement actually, because what we’re saying is an awful lot of shame. Um, for men, am I?

Lisa: 56:57

saying an awful lot of consequences of that shame for men. It’s just that men say, oh, if you are presented with violence, that might not look like shame.

Colby: 57:08

Yeah, and I guess where we landed in that part of the conversation is my strong view that the way we’re going, the way certain social forces and agendas are going in relation to masculinity and kind of attacks on masculinity, they’re not going to make the scenario. They’re not necessarily violence reducing, they’re actually by shaming boys and men for being boys and men. They, they, they. I’m concerned that they just opt out of the conversation and then social forces exert less influence over their approach to life and relationships.

Lisa: 57:59

But thinking of it from the point of view of what we’ve talked about, um, nothing good comes of of shaming masculinity nothing good comes from no because if, if you are, if you are feeling shame because of who you are, so being male mask, um, you know, I’m wary that that’s very um binary in the way that I’m talking here.

Lisa: 58:24

But for the sake of the conversation. That is the thing that is bringing that shame, because we’re telling men and boys that that is not okay. There always has to be a response. There will always be a response. And the thing that’s really interesting is I work with adults, but I work with um, but like the predominantly men from the ages of 18 plus, I see a lot of young men and um. These young men are terrified of being male, so what’s happening for them is they are completely avoiding relationships, they’re avoiding sex. They are the people who are going to porn because that is a safer place to be, because then they don’t actually have to worry about what anybody thinks about them.

Lisa: 59:08

So they’re not in relationships and they’re watching porn.

Lisa: 59:11

These are the people who would be classed as being sex uh porn addicted or have compulsive sexual behavior haven’t they’re in a state of fear of being who they are, because they’re worried about the consequences, because they’re reading all this stuff online and they’re being told categorically that them being men, male masc is not okay. And then you have the likes of Andrew Tate at the very, very opposite end of the spectrum very extreme To me. He’s just one big walking shame. Containment strategy or re-ontainment strategy, depending on where his own contained shame is. Because he has to. He also has to have a response. So the reason why for me that andrew taker so attractive is because young boys need a response they need to move away from their shame, because that’s the most intolerable place that we can be.

Lisa: 1:00:01

So this is what I mean they have to be responsible. They’re either going to withdraw or they’re going to attack.

Colby: 1:00:06

Yeah, yeah, yeah, it’s absolutely fascinating. Thank you for that. It’s your turn now, if you’d like that, and I’ll try and be quicker. I’m not sure what else you got on today, but it was quite a long conversation when Kath asked me last week.

Lisa: 1:00:26

I’m not sure if I did have a question, but I think you may have answered it. My question is a very, very broad question and it may be similar to maybe what Kath did ask you actually, what do you think is the biggest issue that we’re missing?

Colby: 1:00:43

With boys.

Lisa: 1:00:45

No, not necessarily for boys, young people.

Colby: 1:00:48

Young people. As I said when I was on with Kat, we should do a three-way podcast because we talked a lot about Kat. We should do a three-way podcast because we talked a lot about it. I always pride myself with being able to answer questions without notice. What’s the biggest thing?

Colby: 1:01:14

Look, I would have said before reading and speaking to you and I’ll still say it because you know my, my thoughts and my thoughts I would say the role of, of um worthiness, self-worth, beliefs around self-worth, self-worth, adequacy and competency. The role of attachment beliefs and how they they become. They are the rudder. I’m not very binary about them. You know, I see attachment as a continuum. I think even I’ve seen some of the most attachment disordered kids. You could see most disordered kids with, with, with grotesque attachment histories that you could see, and I’ve seen times when those young people approach life and relationships in a positive and pro-social way. But their enduring sensitivities are such that they’re often I’m going to use the word now triggered to head back down to that very yeah. So I think I would have said we need to be very careful with people’s felt sense of self-worth.

Colby: 1:02:43

Yeah, and there’s a long conversation that we could have about that.

Lisa: 1:02:49

But I should imagine that the conclusion of that conversation is we’re actually saying the same thing.

Colby: 1:02:54

Yes, I think so.

Lisa: 1:03:01

It’s interesting. I’ll just say this very, very briefly, but my husband is um 62 now and, if you see it, if watch any of the the videos that I have available on online, it’s a conversation between um rob and I and um he had a very, very difficult childhood lots of trauma, trauma and lots and lots of therapy and various different things, and it wasn’t until he started to look at his shame that things started to really shift and change for him. But the most difficult process, part of that process, was understanding and acknowledging and feeling his lack of self-worth.

Colby: 1:03:43

Yeah, yeah, I think they’re the same and different. And feeling his lack of self-worth? Yeah, yeah, I think they’re the same and different. Like, what’s going through my head is that shame is the insult, self-worth is the or lack of worthlessness is the outcome. That’s how I’m kind of processing it in my head at the moment.

Lisa: 1:04:08

Yeah, yeah, so how I would say that is so. I don’t say shame is a wound, I say shame is a response. The attachment injury is the wound. Shame is a response to that, and part of that response, is that sense of low self-esteem, low self-worth, just not being valuable at all, and for me, there’s something about value being valuable enough that someone was going to take care just being enough just being enough. Yeah, yeah, and going back to adolescence, that’s the thing for jimmy. He was never, felt as enough.

Colby: 1:04:37

No no, no and and and these are these early attachment injuries as I refer. I think we in my area of work in child safeguarding and out-of-home care and therapeutic intervention with deeply hurt and troubled children we imagine that somehow not me but there is a thought that we can fix what’s happened. I think we need to understand what’s happened and we need to understand that there will be enduring sensitivities and we need to. Yeah, in the focus of my work, in the focus of my work, is strengthening worth, felt worth, believed in worth to compensate for the ongoing impacts of shame. Because we don’t, I would. This conversation could go on and on, but I would dare say that improvements in felt sense of self-worth probably positively. I wonder if they positively impact one’s capacity to not go into a shame, you know into an uncontained shame space, absolutely, yeah, yeah.

Lisa: 1:06:08

So one of the things that so that what you’re describing is um the work that I would do on the contained shame.

Lisa: 1:06:13

Let’s look at the contained shame and change those scripts and and change that idea and bring in the reality in, because all shame scripts have to be believed but they’re not based in any truth, that their responses. That we needed to keep us as safe as possible. So my work with adults when they’ve had these experiences, let’s change this. Contain shame and help you to express that. And then what you find is is that some shame containment strategies just naturally drift away because they’re not needed anymore. But also there’s there’s less uncon, there’s less contained shame to be uncontained.

Lisa: 1:06:46

So we we experience and contain shame a lot less often. Yeah, the big events that I experience people generally experience those maybe once, twice, three times in a lifetime we don’t experience those very often because we have such good shame containment strategies.

Lisa: 1:07:01

Yeah, um, so that that is part of the process. That’s the part of the therapeutic process is to start changing your relationships with all of those different components of shame, and that’s our change in our relationship with shame. We need uncontained shame because that’s the stuff that keeps us pro-social. So, if you were to leave this podcast, go outside and smack someone in the face, you’re going to feel uncontained shame. That you worked prevents you from doing that. So we need uncontained shame. When we understand it properly, when we work with it. That’s the stuff that that’s our conscience, that’s the stuff that tells us not okay to do nothing.

Colby: 1:07:38

I’ve often and I think I may have even put it written in my, in my attachment book that way the example that I used to give from very early trainings was the reason was disapproval, the reason why you don’t and disapprove, and the feeling associated with disapproval, particularly from people whose opinion of us is really important to us, like our parents, our life partners, our children. We don’t that because we fear the consequences for our relationship, and I think what you’re, but I’ve never I don’t know that I’ve ever really named it. A shame, but that’s exactly what we’re talking about, Lisa. We could talk all day, but I’m sure you’ve got things to do. You’ve got the whole day ahead of you.

Lisa: 1:08:40

I’m near the end of it. Yeah, you’re ending down.

Colby: 1:08:42

Yeah, so listen. Thank you for coming on and, um, how can people find out more about your work?

Lisa: 1:08:51

um, so I do have um. If people are interested in the academic side of things, I do have um, a open access um article, as I said in an attachment. So if you just google shame containment theory, it will come up. It’s the first thing that that does come up. Um, I use linkedin quite a lot, so there’s various different articles. You can access different videos and things like that on there. Um, so that’s just lisa efferson, if you just go to linkedin, you can find me there.

Lisa: 1:09:18

Um, I do have some online training, um, although I’m putting that on hold because, as happens, my training and my thinking has developed and I feel like it’s slightly outdated right now. So maybe revisit that in about six months when I do that again. But anybody who has any questions can email me at info at lisabethersoncom as well. I’m always open to conversations and questions. Yeah, and there is a book that will be coming out in the summer, as I said, called Jake and his shame armor, and that’s for adults to read with children to help adults understand and also help children obviously understand what it is that’s actually going on with shame when we see behaviours and we don’t understand them. It’s about looking at the underlying shame. So there’ll be a guidebook that goes along with the children’s books, so that adults can actually understand the more complicated aspects of what we’re saying. Obviously, the book’s very simplified because it’s for children, so that’s very exciting.

Colby: 1:10:23

Terrific, excellent, all right. Well, thank you again, and we’ll bring it to a close there.

Lisa: 1:10:31

My pleasure. Thank you very much.

Navigating Trauma Through Reflective Practice with Dr. Nicola O’Sullivan

Emotional wellbeing in child protection

The intersection of personal experience and professional practice in child protection work stands as one of the most compelling yet under-explored areas in social care. Dr Nicola O’Sullivan’s conversation with Colby Pearce in this Secure Start podcast episode offers profound insights into this territory, illuminating how our personal histories shape our professional approaches – sometimes without our awareness.

Nicola speaks candidly about her own journey, acknowledging that her early experiences of familial and medical trauma unconsciously drove her toward caregiving roles. This unconscious motivation initially created blind spots in her practice, something many practitioners might recognise in themselves. As she eloquently puts it, “I wasn’t so aware of the connection between my life experience and my finding myself in a caretaking role, and so this often got in the way of me being effective in my work.” This level of honesty opens up vital conversations about what truly draws people to helping professions and how unacknowledged motivations might impact service delivery.

The concept of defensive processes emerges as a central theme throughout their discussion. Rather than viewing psychological defences as obstacles to be eliminated, Nicola offers a refreshingly nuanced perspective: “Please don’t drop your defences. You need them until we have something that might offer something better or something different.” This compassionate stance acknowledges that defences serve important protective functions, particularly in high-stress environments like child protection where workers regularly encounter profound trauma. The key, Nicola suggests, is not elimination but awareness – understanding our defensive processes and recognising when they might be interfering with effective practice.

Perhaps most valuable is Nicola’s exploration of systems psychodynamic theory as a framework for understanding organisational dynamics in social care settings. This interdisciplinary approach integrates psychoanalysis, group relations theories, and open systems perspectives to illuminate what happens beneath the surface in helping organisations. By paying attention to unconscious processes, power dynamics, and institutional defences, practitioners can better understand why certain patterns persist despite best intentions. As Nicola explains, this approach helps us track “processes in the work between workers and between workers and families and workers and organisations.”

The discussion around supervision proves particularly relevant for anyone working in trauma-exposed settings. Nicola advocates for supervision that acknowledges the intersection between personal experience, professional role, and the work itself. Good supervision, she argues, requires a clear model (she uses the Seven-Eyed Model), regular meetings, safety, and attention to both professional development and personal experience. Most importantly, supervision creates a containing space where practitioners can process difficult emotions rather than avoiding them – a critical point when we consider that avoidance only increases anxiety over time.

For those new to the field, Nicola offers wisdom that resonates deeply: “Go gently, try not to feel so much shame about your own history, and find people who are wise and kind and open and curious and uncertain.” This advice acknowledges both the vulnerability and strength inherent in bringing our whole selves to this challenging work. By privileging learning from experience over theoretical knowledge and finding generous, experienced practitioners as mentors, new workers can develop the self-awareness necessary for sustained, effective practice in child protection and social care.

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About Nicola

Nicola is a Lecturer, Clinical Supervisor and Social Care Consultant, and has worked with children and families in community and residential settings for 24 years.

Nicola’s work has included overseeing the provision of residential and community-based services to children and families involved in child protective services.

Nicola also works intensively with foster carers to support their provision of care to children and young people. Over a five-year period Nicola studied at the Tavistock and Portman Trust NHS, London. There she completed a Professional Doctorate in Social Care and Emotional Wellbeing.

Nicola completed post graduate training in clinical supervision in 2021 at Dublin City University (DCU). She provides therapeutic support to Sexual Assault Unit Teams across Ireland in the form of professional therapeutic reflective practice spaces to frontline practitioners.

Nicola consults to senior managers in organisations nationally and internationally, and provides individual and group supervision to social workers, social care workers, forensic teams, and frontline workers at all levels in community and hospital settings.

Nicola works clinically in frontline practice with foster families.

Related Podcast Interviews:

Tom Ellison

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Lynne Peyton

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Transcript:

Colby: 0:00

Welcome to the Secure Start podcast.

Nicola: 0:03

I know about my motivations, I’m aware I’m kind of watching out and I have the right support in place. One of the things I’ve come to understand is that you know often the intensity of the work that people do and the strength of emotion associated with that work can disrupt people’s capacity to think, and emotions can be so intense and disturbing and unbearable that me and other people that do work we develop defensive processes to deal with the emotions, and so I’m always quite careful about.

Nicola: 0:35

It’s not my job ever to go in and say get rid of these and here’s a better way. What I hope that I can offer is a safe, consistent frame in which we can make sense of the work.

Colby: 0:47

So welcome to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is a respected member of the child protection and social care community in Ireland. Before I introduce my guests, I’d like to acknowledge the traditional custodians of the land that I’m meeting on, the Kaurna people, and the continuing connection they, and all Aboriginal people, feel to land, waters, culture and community. I’d also like to pay my respects to their elders, past, present and emerging. My guest this episode is Dr Nicola O’Sullivan. Nicola is a lecturer, clinical supervisor and social care consultant and has worked with children and families in community and residential settings for 24 years. Nicola’s work has included overseeing the provision of residential and community-based services to children and families involved in child protective services. Nicola also works intensively with foster carers to support their delivery of care to children and young people in need.

Colby: 1:58

Over a five-year period, nicola studied at the Tavistock and Portman Trust NHS in London. There she completed a professional doctorate in social care and emotional wellbeing. Nicola also completed postgraduate training in clinical supervision in 2021 at Dublin City University. She provides therapeutic support to sexual assault teams across Ireland in the form of professional reflective practice spaces for frontline workers. Nicola consults to senior managers in organisations nationally and internationally and provides individual and group supervision to social workers, social care workers, forensic teams and frontline workers at all levels of community and hospital settings. Teams and frontline workers at all levels of community and hospital settings. Nicola works clinically in frontline practice with foster families. Nicola has a special interest in wellbeing, racism and emotional and relational health in health and social care settings. Nicola is a visiting lecturer at Trinity College Dublin, munster Technological University, cork and the Tavistock and Portman NHS Foundation Trust. Welcome Nicola.

Nicola: 3:14

Thank you, Colby. A bit nervous after all that.

Colby: 3:20

That’s OK. Hopefully we can put you at ease once we start getting into it and talking. Now I just was going to let you know that I introduced myself as living and working and coming to this meeting on Kaurna land, and Kaurna are the local Aboriginal people of the Adelaide Plains where I live here in South Australia, and this is something that we customarily do when we meet and it is really a show of respect to the local Aboriginal people and Aboriginal people in Australia more generally, acknowledging the 40,000 to 60,000 year history of Aboriginal settlement in Australia. Thank you, so the podcast is a little bit of a mixture of kind of getting to know you a bit, better questions and then more direct questions about your work. So I guess the first question that I was interested to ask you, Nicola, and thank you very much for coming on the podcast probably should have said that a little while ago, but the very first question I wanted to ask is how did you come to be pursuing this path in your work?

Nicola: 4:45

How did you come to be pursuing this path in your work? Thank you so much for having me. First of all, it’s nice to be here. Well, I suppose it’s a long story, but the short version. I did experience trauma as a young child, both familial trauma and serious medical trauma. Unlike some of my colleagues in this field, I have chosen not to speak about it in great detail in public, because of my work mostly, but I suppose both of those experiences shaped my drive to care and pushed me towards, initially, the path of a residential care setting, childcare setting.

Nicola: 5:21

Yes, I’ve been driven since leaving secondary school without a very good education because of acute illness, to study and progress, and I think I measured myself against that, and at my most vulnerable I probably still do so. This was my unconscious driver. I wanted to be known as Nicola, the intelligent student, the hard worker. Clever Nicola instead of poor Nicola, did you hear about her, but I have to say Colby. Clever Nicola instead of poor Nicola, did you hear about her, but I have to say Colby. I wasn’t so aware of the connection between my life experience and my finding myself in a caretaking role, and so this often got in the way of me being effective in my work.

Nicola: 5:58

And it reminds me of a paper actually by Vega Roberts called the Self-Assigned Impossible Task. And it reminds me of a paper actually by Vega Roberts called the Self-Assigned Impossible Task.

Nicola: 6:05

She talks about the idea that you know me and maybe most of us are attracted to kind of working in particular settings because they offer occasions to work through kind of unresolved personal issues.

Nicola: 6:19

And I suppose if we, if we take it that that’s correct, then practitioners like me with similar internal needs find themselves in similar health care settings and I think that the needs that we bring kind of interact with the needs that the families bring and but that but there’s a problem with that and I think there was a problem with that for me.

Nicola: 6:40

You know, to understand children and families, I needed to have some empathy and to be trying to consider the young person’s experience. But if that pain I think in my case and in others perhaps closely resembles the workers own pain, so if the pain in the child closely resembles the workers own pain and conflicted past experiences, then their experiences at work may constantly threaten their capacity. And so that’s that, that was my sort of experience. So I think it was of great importance, you know, for me to have some insight into my reasons for choosing the role and setting, and for me that was a kind of a key factor in my work and one that I didn’t come about to thinking about until about 11 years into my work so, in continuing in kind of blind sort of pursuit in the health and social care field, I arrived at the Tavistock in 2012, immediately after completing a master’s in child protection that previous June, on a mission, kind of to get a PhD.

Nicola: 7:42

I wasn’t really thinking about what it might mean to travel to England to do this.

Nicola: 7:46

I didn’t think about the Tavistock, what this place came to mean to me. It was interesting because all of my learning really has involved a kind of combination of attending college and working full time. And actually I remember speaking on the phone to the course professor, the late Andrew Cooper, and he said to me you know, nicola, this is a very different type of learning, you know involve a lot of thinking and reflection. And I said thoughtlessly yeah, that’s fine with me, and I just signed up and so I began the professional doctorate journey and I suppose that was life changing journey and I suppose that was life-changing.

Nicola: 8:27

Um, I brought with me, to be honest, a lot of kind of unconscious items, you know, early, early kind of experiences. Um, I suppose I brought my role as a mother, my grief and loss as a daughter, my working in a former mother and baby home in Ireland and my lack of thinking about that and I guess I managed those hidden thoughts and anxieties but they did manifest in an overconfidence and a motivation to work hard and get out of that place as quickly as possible, without anyone really seeing me at my most vulnerable.

Nicola: 8:53

Um, yeah, but I suppose despite that, I met some very patient doctoral supervisors who who gently and very kind of tactfully, you know um, supported me to get to know that part of myself and I suppose I’m telling you all this because that kind of teaching and learning experience is quite unique and it allowed me to look at myself in many ways and to kind of get to grips with myself, um, and I would say that it has brought me safely to my current path. So I feel like a kind of a more solid, safe practitioner because of that experience. I know about my motivations, I’m aware I’m kind of watching out and I have the right support in place, um, and I think it’s so necessary when we move into this working space with other humans, um, that we, that we have those kind of pieces of ourselves somewhat intact. You know, um, but I have to say that if I knew what was going to happen in that journey in the tab of stock, I probably wouldn’t have gone okay, really yeah yeah, because I suppose it was painful.

Nicola: 10:01

It was a painful journey. I learned things that I didn’t really want to know.

Colby: 10:07

It’s interesting I have. There’s two kind of threads that I’m picking up or that I’m reflecting on as you talk about that. One is that certainly research has indicated that the helping professions do attract people disproportionately who have experienced their own early adversity growing up. The other thing that strikes me about what you’re talking about is, in this space, in the child protection and out-of-home care or more broadly, the child welfare space, there is a definite need for practitioners to be self-aware, and that process, I guess, of self-awareness, as you’ve beautifully described it, can be a painful one and one that is defended against, I guess, to the detriment of practice potentially. Yeah, and you’ve mentioned there were people that you studied under, academics that you worked with. Were there any particular professional influences that you look back on and think that they’ve really made a positive contribution to your work and the direction that you’ve taken?

Nicola: 11:37

Yeah, I mean, I think most definitely and I suppose probably my doctoral supervisors, dr Tim Dartington and Professor Andrew Cooper, and for the very reasons I spoke to you know to you about moments ago, and I suppose Andrew in particular passed in 2023. And I was a student of Andrew’s and of the professional doctorate in social care and social work and when I met him in 2012, I’d never heard of him, I’d never read any of his work and I would say I arrived from Ireland as a as a sort of a younger woman who was quite watchful, elusive and quite a complex human being, and I was very preoccupied with kind of wanting a student card, a timetable and all the other things to sort of legitimize my role and so gain some control in the environment. But I have to say that Andrew’s response was very kind, very gentle and kind of full of a type of compassion that I valued but, also found challenging.

Nicola: 12:36

I thoroughly enjoyed his writing. He wrote a beautiful paper called Hearing the Bluebirds Sing.

Nicola: 12:43

And he said that he chose to become a social worker himself as a way of continuing to try and heal his whole family and to continue his parents work of healing and sustaining communities, and for me, the idea that one would find themselves in this work at that point because of their own personal experiences, particularly in the family system, was, believe it or not, a brand new idea to me. And Andrew and Tim in particular, I, I think, stayed the pace with me and they very sort of gently um, as I said earlier sort of sort of helped me to to come to see some of my own experiences and to see, I think, what I bring with me now to my work is they saw my strategies, you know my defensive strategies that you spoke about as Ways of being creative, and they appreciated them. So often now in my work, I bring, I bring these ideas. I’ll say things to parents, as you know, like please don’t drop, please don’t lose your defenses. You need them, you know, and it’s very important that they’re intact until we have something that might offer something better or something different. So, and I think you know, it continues to be a kind of an unknown thought to many social workers that I work with today and social care workers, and this idea of what brings them to the work, their kind of drive and something that they sometimes discover in the process of work discussion groups that I facilitate with them.

Nicola: 14:09

And the other key point I think that I learned from some of this work is the idea, a kind of a deep understanding of the idea of using ourselves as a resource in the direct work with service users and what does it mean, and the idea that it’s a sort of an embodied thing, if you like, and and the need for us, I think, as practitioners, to attune to the flow of the emotional transactions between ourselves and our service users and colleagues which I think are constantly occurring kind of underneath the surface of the relationships, whether we kind of recognize them or not.

Nicola: 14:45

And that form of experiential learning has influenced me hugely and inspired my research study with child protection social workers at the time.

Nicola: 14:53

Um, I think the idea of psychoanalytic theory, um, because I was at the tavistock um helped me, I think, to understand more about interactions and relationships. I came to understand my own Irish culture, the painful history of childhood in Ireland, the chronic treatment of women, especially unmarried mothers and babies, my parents and grandparents, history and their painful experiences, and I suppose I was confronted with my own ignorance about history and so I think I bring that to to the work that really influenced me respecting history, and it’s interesting how you introduce the podcast and I suppose I have a much greater appreciation for what came before us and I didn’t quite kind of have that, you know, kind of have that you know. Currently, I would say that I’ve enjoyed thoroughly learning about supervision and having completed training in 2021 and to supplement my doctoral research and on reflective practice, and I have to say I love the writing and work of Dr Aisling McMahon, especially a beautiful paper she wrote on reflective touchstones that foster supervisor humility. I love this idea and I think something else you know in thinking about this is that I’ve that, I have to say, is my journey in learning about racism and anti-racist practices and anti-racist supervision practices, about racism and anti-racist practices and anti-racist supervision practices, and that that kind of learning has been influenced by a lot of people, but especially Dr Amina Adan, ngozi Cadmus and others, and I feel like I’m on a steep learning journey about my whiteness and my privilege and my own racism, and and I’d say that’s a project that’s kind of ongoing and it’s deeply challenging but it’s necessary. I love Ngozi’s TED talk and her sharing of information on LinkedIn. I think it’s super important for us white professionals. We have a responsibility to consider it and to think about it in our own position in society. So that’s ongoing and then kind of finally, I suppose, suppose, without breaking the confidence of you know one or two of the foster families I work with. I work with a relative foster family at the moment and, to be honest, I really I very much appreciate their honesty with me. You know they tell me what I do, what I say. That really bothers them. They tell me when I get it wrong and I’m really challenged to notice the ways that I what I say isn’t helpful and also the power, kind of, in my words.

Nicola: 17:27

So a lot I suppose you know there’s a lot that’s influenced me kind of historically and very present, you know, in the present day.

Colby: 17:37

I remember, as I was listening to you speak, I remember an idea that I had very early in my career and which ran counter to my professional training as a clinical psychologist, and the first place I chose to articulate that idea was at a job interview with our local child protection service, and I can’t remember the question, but the answer that I gave was one about. I think the question must have been about managing the emotional load of the work or something similar to the work that we do. So all of my training was about being objective and having a professional distance from our client, and I didn’t find that to be helpful in the least. That idea Well, not particularly helpful. I, very early on, cottoned on that. It was our own reaction, our own emotional reaction to our clients was a significant resource and it’s actually proven to be a massive resource because in my work it’s helped me to be able to express in my words, in my ideas, in my writing, a deep understanding and empathy of the children and young people and adult stakeholders in their life. And I also the other thing that when you were talking about your university supervisors and I don’t want to go too much into it, but I thought it reminded me of the therapeutic relationship, at least as I see it, which is one of a gradual exposure to connection contained in a sensitive, responsive and understanding growing environment.

Colby: 20:06

And um, I think you may well have seen the podcast that I did uh with john whitwell a couple of weeks ago, where he talks about um winnicott’s idea of the growing environment. Well, he, john, was talking about the growing environment. I have a very similar metaphor that I use, but talking about Winnicott’s ideas that the growth is in the child. It just needs and you could extend that to the growth is in the person. They just need the right environment and that, in a sense, is a large part of our job.

Nicola: 20:44

Yeah, I mean, that certainly rings true for me. That’s how it felt. You know, it felt containing, it felt like a holding environment.

Colby: 20:53

Yeah, yeah, yeah. So I read your paper a week ago that I’d asked you to send through to me a little while ago when it came out. It was very interesting and I could see, obviously, the psychoanalytic influences in your work. And in your paper you refer to psychodynamic systems theory, which was new to me for some reason. I hadn’t seen it expressed like that. But I wonder if you would mind, at least for my own edification, if not for others who may listen to this podcast explaining in your words what psychodynamic systems theory is, and I’m hoping I’ve got that the right way around.

Nicola: 21:44

Yeah, systems psychodynamic theory, yeah, yeah, um, yeah, I mean I suppose it’s not the only model that influences my work.

Nicola: 21:54

So just to say that, and I think that, um, I find myself kind of constantly moving between like up close, being very close to people and their experiences, and so so, in that way, I’m very interested in the attachment literature, you know, or your area of expertise, and I think that I’ve always been interested in stories.

Nicola: 22:17

So I love the story of John Bowlby and I love what drove his motivation, you know what drove him to write about separation, and I think that kind of speaks to my love and very deep interested in people’s experiences. And I think that human stories are vital in imparting key clinical messages about human development across the lifespan. But I also see that human stories help us to understand in a broader and deeper way the institutional spaces and the practices within them. So, um, so I’m interested in the up close and personal and here’s where I think attachment theory is helpful, of course. But I also find myself moving out again more broadly and connecting um with the kind of systems and society in which we work and live, and so that sparks my interest in systems psychodynamic theory.

Colby: 23:06

It’s an.

Nicola: 23:07

It’s an interdisciplinary field that kind of looks at that integrates three disciplines the practice of psychoanalysis, the theories and methods of group relations, so the ideas of group, group work, groups, and open systems perspective, so the idea of the, the unit as a system.

Nicola: 23:24

And I think for me me it provides a way of thinking about kind of the energizing or motivating forces resulting from the kind of interconnection between various groups and subunits of a social system. And so practically I think I’m interested in connections and interactions and also what happens beneath the surface, especially what drives people and what are the parts of the organization that function to block connection. And I think that psychodynamic theories can be very useful in helping us to understand organizational processes. I think they can be helpful in understanding, helping us to understand the roles people take up and the tasks associated with those roles. So system psychodynamic offers us quite a lot to kind of hook into and sort of helps us to sort of unpack things.

Nicola: 24:12

And, um, it brings together for me I mean maybe other people who are, who are much more, um, you know, learned on system psychodynamic theory will have other things to say but for me I think it brings together the person, the organization, the group, us as group cute group animals if you like and the roles we take and the tasks associated with those roles. And I think we often use psychoanalytic theory in ordinary health and social care practice. You know, for example, we often refer to parallel process, transitional objects, transference and counter transference, projection, and I’d like to think that I work hard to bring these ideas kind of out of the clouds, so to speak.

Colby: 24:52

You know, try and helpfully track processes in the work between workers and between workers and families and workers and kind of organizations yeah, it’s interesting listening to you to talk about it because it’s it’s my thought really goes to the relationship between psychodynamic process and trauma-informed practice, the process of really looking into people’s deeper motivations or their inner world and how that is influencing or impacting the way in which they approach life and relationships. So, yeah, there’s very much an alignment between the practice of practising from a psychodynamic point of view and I have a saying about trauma-informed practice which is goes along the lines that it’s it’s less about developing strategies to address behaviors of concern and more about understanding and responding to the reasons for those behaviors, and so I think there’s very much that alignment between the two.

Nicola: 26:18

I think as well, though, as I’m thinking.

Nicola: 26:21

You know, what I feel is important to say, too, is I feel kind of deeply aware and sort of deeply motivated to not to be careful about how we use these kind of theories, and you know, I think about my own experience and had Andrew and Tim sort of Sort of pounced on me with all of these theories and sort of you know showed, showed me my defenses much too quickly and ran off, you know. And so I do think about the pace of this stuff, the gentleness and the respect with how we use the information that we have. And actually, you know, I feel a bit nervous sometimes about trauma-informed work that are we making sure that as practitioners we have appropriate supervision and actually paying as much attention to ourselves and our own processes as we are to the people that we work with? And I think for me.

Colby: 27:27

I’m always sort of keeping an eye on that. If you like, use the term dose and keep that concept very much alive in my mind, because the dose needs to be small and gradual and it needs to be contained within a, within a working relationship. So it was a, it was going to be a question without notice, but you but you’ve partly answered it because, as you were talking, I was thinking about the ethics of approaching this work and, in a sense, how do you describe the work to an organisation that would engage you, so that they are forewarned in a way or aware of what the work would look like?

Nicola: 28:27

Yeah, I mean, I guess it depends on the kind of work that’s happening.

Nicola: 28:32

I think I’m always thinking about being careful and being steady and I love, I love what you said about the doses in the right amount and in a contained environment with the relationship. I just love that and it speaks to me and one of the things I’ve come to understand is that you know. I’ve come to understand is that you know, um, often the intensity of the work that people do and the strength of emotion associated with that work can disrupt people’s capacity to think, and emotions can be so intense and disturbing and unbearable that me and other people that do work and we develop defensive processes to deal with the emotions. And so I’m always quite careful about.

Nicola: 29:15

It’s not my job ever to go in and say get rid of these and here’s a better way. I think what I hope that I can offer is a safe, consistent frame in which we can make sense of the work, and I do that with the support of my own supervisors, who are kind of keeping an eye on my blind spots and sort of watching my pace with the work. I think that’s very um important. I think the defensive processes in practice serve to protect workers and sometimes foster carers and children themselves. Um, and I think, from the workers point of view, if they did not have these defenses, they couldn’t endure the work. But the absence of understanding them and the need to kind of lower them when appropriate can disrupt practice.

Nicola: 30:02

And I suppose that’s what I’m interested in kind of thinking about very gently and very carefully, of course in the context of a relationship, and I think it’s very important to think as well that, um, you know, some people just don’t want to reflect, some people don’t want to do it and some people are not ready to do that. And I have to say, if I had gone to the tavistock five or six years earlier, I would be one of those people you know, and so I think, when we’re ready, sometimes we come to that and sometimes we don’t. And yeah, I’ll stop there.

Colby: 30:34

It’s such an interesting field and I think that self-awareness again we come back to the idea of self-awareness that we were talking about a little bit earlier and it’s not, as you say and I really like this it’s not about getting rid of your defences, it’s just being aware of them, and I probably have approached my career on a slightly different tack, but very much, I mean, it was memorable. Let me just say I didn’t get the job, by the way, but I think there are other factors at play there. But I’ve always found, as I said earlier, our own experience as being a very rich source of understanding of others. And, as you say, the work is difficult, the work is confronting.

Colby: 31:45

A lot of people go into child protection work with the intent, the idea and the intent that they’re going to help families and the intent that they’re going to help families and so what workers are required to do in terms of ensuring safety of children, it kind of well, it can run counter to the very reasons that they get involved. And you’re probably aware and this is where this you know very much there’s a lot of attention, at least here, being given to kind of moral fatigue, the idea of moral fatigue, the idea of working in an area and performing in a way that runs counter to your own values and those reasons why you entered the work. And yeah, you would need your defences, definitely in those circumstances. But what we don’t want is a situation where people stop thinking about what they’re doing Exactly and stop thinking about their own place in that dynamic.

Nicola: 32:56

Yeah, and I guess I think that’s where the use of some theory and also the use of kind of a good supervision or reflective practice model can help, if and when it can be taken up. And yeah, yeah.

Colby: 33:12

Yeah, so I guess. Just I don’t want to ask a question that kind of goes over some territory that we’ve already gone over, but are there any further comments that you would make about how you see reflective supervision practice, including perhaps from a range of theoretical stances, but particularly from the psychoanalytic systems one, are there any further comments that you would make about how that benefits people working in this space and ultimately the clients who they’re delivering a service to?

Nicola: 34:00

Yeah, I mean I think it’s important to say, first of all, you know that getting in touch with our emotional experiences at work and also having a sense of what’s just happened in a practice encounter, it does require capacity to kind of and stamina, and and it does require us to get in touch with and kind of stay in touch with some very difficult thoughts and emotions.

Nicola: 34:21

And in a paper that I wrote I’m not sure if this is the one you read, but with some social care workers I talk about this in much more detail. But essentially what I kind of suggest is that in moments of great distress, including survival and the bereavement of the kind that we’ve written about in this paper, in that paper it’s very hard to connect with experience, sense of it, and to trust another with that experience. And I think the workers capacity to engage with their own emotional experience is complicated by what Bion refers to as this idea of attacks on linking, and this is kind of the process that we use to destroy thoughts, thoughts and feelings associated with frightening experiences, and it incurs, it sort of usually occurs when the experience kind of severs the capacity of us to think about them and and that often happens with the death of a baby.

Colby: 35:13

Hmm.

Nicola: 35:14

And in that paper I speak about how, creating a space to think and to bring the work in written form and to sort of present the work to a gentle and welcoming and kind group where the focus is not on a solution but on deepening and expanding the practice experience. I think that can offer something Very therapeutic and safe. Yeah, and I think what I have found is that it can lead to a deeper understanding and meaning around the work.

Colby: 35:49

Yeah, yeah, it’s all right. I mean, I’m of uh, constructs or concepts that are um, that are floated around, I guess in the in the childhood trauma and and child and family welfare space, but one of them, um, is the idea of modelling the model, and I’ve been talking about it for a long time. I’m not sure if it’s in the first edition of my attachment book or not, but I’ve always been very much drawn to ensuring that my practice and the way in which I interact with people is very much aligned with how I want those people to then, in turn, interact with other people. So if we want people to interact with others with whom they’re working in a therapeutic way and establish a therapeutic alliance with them, in some senses the supervision arrangement that we have with them, or the supervisory relationship, is going to overlap with a therapeutic process, perhaps significantly.

Nicola: 37:12

Yeah, I think, to have a safe kind of space that’s kind and gently challenging um practitioner can bring their work and make sense of that work is priceless and and I I feel that it’s directly connected to the child’s and family’s experience, exactly exactly as you say.

Nicola: 37:29

Um, yeah, it’s very important, especially, I think right now I think we live in a left dominated brain, sort of a left.

Nicola: 37:39

Yeah, it’s very important, especially, I think Right now I think we live in a left dominated brain, sort of left brain dominated society where it’s all about tasks and procedures and processes and where there’s more opportunity to distance ourselves from children and families than ever before and we’re at risk of acting and staying out of touch with reality by discounting the reality of other people’s experiences and of our own experiences. And I think that the result of that is that the meaning of the work progressively becomes less clear and we find it very difficult to find reparative opportunities. And it’s these opportunities that fill our cup, that make us feel a bit better about the work and make us feel a bit better about ourselves in the work. So supervision and kind of safe reflective practice um is very important there and and good supervision in wilfred beyond’s terms and you’ve mentioned it, you mentioned earlier, mentioned it, you know, when we started is psychologically containing and and provide practitioners kind of solid support.

Colby: 38:36

Yeah, yeah, it’s interesting, isn’t it? When I think back over the supervision experiences I’ve had over the years, and especially in psychology in Australia I know it’s different in the UK and in Europe really moves quite significantly away from psychoanalytic thinking into other areas Now. So, nicola, I was wondering this is kind of bringing together a few questions and ones that I’ve given you notice of and perhaps not given you notice of, but bringing the threads together. I’m wondering if you were invited by an organisation to come in and offer or deliver supervision to staff, when you’re meeting with the individuals who are seeking to engage you, what would you say to them is, uh, the supervision approach you would take or recommend? What would it look like?

Nicola: 39:53

um, so it depends on the organization, of course, that goes without saying. Um, it depends on the context and the role and the task associated with with the job. But you know my sense. What I think I’d find myself saying is that supervision should be regular. It should occur in a safe space, whether it be online or in person. I believe it should happen with the supervisor has had some supervision training. I think it should include attention to the workers’ professional development, their personal experience and their working role and associated task. What I would say to workers I think this is really critical is that when we are at work, especially in the human services, we bring all that we are to that work.

Nicola: 40:36

And it’s to say that we leave our personal lives at the door and much research shows us that this just doesn’t happen, especially in the spaces when we’re working with trauma and we’re meeting people with similar, who look similarly to our own loved ones, who act similarly to our own loved ones children, nieces, nephews, parents, partners. But in supervision spaces, we are interested in the intersection between the work itself, your personal self and your professional role. Often supervisees will say to me you know, is this therapy? And here’s where a good supervision model is very important. And the supervisor’s own supervision, supervision, consultation is really important.

Nicola: 41:18

We have to keep our eye where it should be. We can’t be going off track and the model keeps us safe, safe and secure in that space. We are interested in the intersection between the personal and the professional and the work itself, and therapy for those of us who’ve had therapy focuses on us as a person, on our personal experience. Yes, of course the work might come into that, but you see, the main focus is on our own personal kind of emotional, psychological journey the supervisor if, of course, the personal experience often comes into the space, but the supervisor’s job is to focus on how and why it’s connected to the work.

Nicola: 41:59

And that’s where the supervision model is is really critical and supervision should be underpinned by a model that’s known very explicitly by the supervisor and the supervisee. Of course I personally use the seven eyes seven eye model by Peter Hawkins and I find that really helpful because it also places an eye on the context in which the supervision takes place. So you can see how this connects with my like for the system psychodynamic thinking. Of course I bring my own theories and influences, but the model keeps the supervision focused and really on track, in my view.

Colby: 42:41

It’s very interesting and I think what it really reinforces is that there is so much more to supervision than people generally perhaps think or expect supervision to be Listening to you. I think it’s very important, before you accept or get involved in supervision processes or a role sorry that there is preparatory work and ensuring that everyone understands their roles and what’s going to happen. And, interestingly, I’ve had said to me at the end of supervision sessions that that was very therapeutic, yeah, that that was very therapeutic, yeah. And when I’ve heard that said, I guess I have thought isn’t that interesting, that’s very interesting that that’s the person’s reaction to it, yeah, I think therapeutic process. So imbues my approach that even when I’m delivering supervision or even when I’m training, I guess there is that intent to hold people collectively in a safe and containing space and allowing that allows, in which they feel safe to connect and reflect.

Nicola: 44:26

And I I mean people pick that up, though. I mean I really like that and like people know that, don’t they? So when they’re saying you know that felt really therapeutic, I wonder I don’t they. So when they’re saying you know that felt really therapeutic, I wonder, I don’t know. But I wonder, is it that they’re saying I feel connected to, I feel safe, I feel heard, I feel seen and like that’s such a gift, isn’t it? You know, and one of the things that supervisees say in supervision, research is, of course, you. This will be familiar to us the the relationship matters, you know, that’s right. The alliance with the supervisor, that really matters.

Colby: 45:03

Yeah, so drawing together some more threads. One of the things that I notice in child protection is the we’ve talked about defences. In psychology, and particularly in psychologists who work with anxiety, we would refer to it as avoidance. There’s a lot of avoidance and in fact, there’s a lot of sanctioned avoidance avoidance so there are the safety actions and the safety behaviours that are engaged in.

Colby: 45:46

The child protection area is often driven by avoidance and I think, as clinical psychologists as I am, and in other professions as well, one of the psychology 101 things that we should know is that avoidance only makes people more anxious. Is that avoidance only makes people more anxious? And I reflect that back with you know, when people stop thinking about the work that they do because of the impact perhaps that it’s having on them, then they only become more anxious about the way that they do. If you subscribe to the theory, which has been well known for a very long time, that avoidance only compounds anxiety and that, as it is in the therapeutic relationship, but in the supervisory relationship, in the work that we do, it’s only through gently approaching the personal experience of the work, much the same way as how the most effective way of dealing with phobias. You don’t overcome phobias by avoiding them. You overcome them by I don’t know phobias by avoiding them, you overcome them by.

Nicola: 47:17

I don’t know. I’m afraid of spiders.

Colby: 47:21

So I would say when people say, well, what about spiders?

Colby: 47:24

And I would say, well, you’ll always be scared of spiders, but you can make the problem with a phobia the different. And look, I come from a country where everything is trying to kill you, remember, we’re not like we haven’t had some pat here. Um, we, you know, even in my garden now there is likely to be a brown snake, the the second most deadly snake in the world out there. The good news is they’re perhaps more scared of us than we are of them, although you know, some people find that hard to believe, I, whenever I see them, uh, they’re always heading away from me these days, um, but any, but yeah, so um.

Nicola: 48:09

I mean, one of the things I was just going to pick up on what you said there in terms of anxiety is, I think, one of the tasks for us, and especially now, I think, more than ever, anxiety, as I think one of the tasks for us, and especially now, I think, more than ever, is to understand the source of the anxiety. I think traditionally we we would often think about the source of the anxiety as being about being so close to child abuse and that we would call that kind of primary anxiety. We, you know, it’s just, it’s the anxiety about to do with the kind of task that we have A gorgeous paper written by, based on a study by Isabel Menzies back in the 1960s. She talks about the kind of primary anxiety associated with the task of nurses. I think now we have other forms of anxiety in, especially, social work and social care practice, and I think we it’s anxiety to do with being inspected. I do think we need to be inspected.

Colby: 48:56

Don’t get me wrong, but I think we it’s anxiety to do with being inspected.

Nicola: 48:57

I do think we need to be inspected, don’t get me wrong, but I think we have tipped. The balance is tipped and my concern is that we have workers who are more worried about if they’re inspected than worried about the family, and that kind of secondary anxiety is a should be a real concern for us, because what we see is that that is now organizing the behavior of the worker, and then the other piece that we have to be concerned about is the scapegoating Workers are very worried about. If something happens, in my case it’s going to be in the media. I am going to be persecuted and I’m going to be scapegoated, and we have lots of evidence of that. So for me, one of the questions would be where’s the source of the anxiety coming from? And for a lot of us it’s coming from above and below, and I think it’s a desperate place for them to be in. Often, um but that.

Nicola: 49:47

But that doesn’t mean that they’re not good at their job and also, for some of you know, for many of them, they enjoy it yeah, yeah, anxiety is um such a I.

Colby: 49:59

I think of anxiety as something that is potentially limiting and, to the extent that people are limiting, about the way in which we experience and approach life, relationships and roles. So, yeah, that anxiety that you refer to of being scapegoated is absolutely prevalent here in my local jurisdiction. Just from our conversation, I would anticipate it would be prevalent in many, if not most. But I would also I’d say one other thing just in a final point from my end about anxiety, which is that, like defences, anxiety is not something that we should be getting rid of. Everyone experiences anxiety. Anxiety can be quite a helpful emotion. As I say to my client group, it stops us from doing dumb things but put us at risk. So it’s a normal emotion. It’s a natural emotion, but when it’s a problem is when it impacts adversely on the way in which we would naturally, helpfully and as part of a good life approach. Yeah, life and relationships and roles. Yeah, life and relationships and roles. And if I was too anxious, of snakes, my garden would be a jungle and there would be more snakes

Colby: 51:52

living there, true. So we’ve had a lovely chat from my perspective and hopefully from yours too, nicola. But a couple of just final questions that I meld together.

Colby: 52:11

One of the reasons why I’m doing this podcast and selecting the people that I am to be on it is to kind of capture the wisdom of people who’ve been working in this space for decades often, and because I particularly reflect on new practitioners starting out in the field and their experience of the work, and also the client group and particularly the children and young people experience of them, the workers. So I’m wondering if there was any particular things or wisdom that you wish you knew and you’ve kind of touched on this a little bit earlier in the podcast If there is any advice that you would give to your younger self or any wisdom that you would give to your younger self and melding that into another question and that you would probably give to other professionals starting out in in this field I think I would say to myself, my younger self, you know to go, go gently, you know, try, try not to feel so much shame about your own history and find people who are wise and kind and open and curious and uncertain.

Nicola: 53:39

I find people who are generous with their and open and curious and uncertain. Find people who are generous with their own vulnerability, who will be able to meet you gently and carefully. And find those people, and I think I would also say to my younger self always be generous in your work, take risks, believe in your own sense of things and make use of that, your own internal sense of things, and make use of that. Um, for new practitioners, I think I would say find generous practitioners who are experienced and kind say beware of using professional social media platforms too much.Nicola: 54:12

They can potentially make you feel ill-equipped and we lose a sense of ourselves often when we scroll too much on these sites. And I would say privilege learning from experience over knowledge about something. And I would also say find a good supervisor. Ask them about their influences, like you’ve asked me this evening, and check what makes them tick. And don’t forget you can always change a supervisor, and actually having a supervisor for years and years might feel comfortable, but it might not necessarily be good so it’s good to to shift, shift about and change do you think that it’s not?

Colby: 54:54

it’s nice to be to have a supervisor who challenges us a bit.

Nicola: 55:01

Absolutely, absolutely, and I think it’s the role of a supervisor. Yeah, I think it shows interest.

Colby: 55:08

And as a therapist I think as well. Yeah, it shows interest In my own work with our children and young people who are deeply hurt in relationship. I see my role as one of challenging them a bit by gradually, gently exposing them to relational connection. That’s where growth comes, not just, I guess, in the containing environment, but the containing environment supports growth, but a little bit of challenging in that environment does as well. It’s like the fertil fertilizer, I guess.

Nicola: 56:02

Definitely. I mean, I would say, you know, having spoken about Andrew and you know said very nice things I would say the other feeling that I had a lot of the time was this deep sense of discomfort at what he was trying to get me to kind of see, yeah, and it’s one of the things I value most lovely.Colby: 56:23

So in my therapeutic work I try not to ask a lot of questions, but particularly at the very beginning of my work where I may ask a few more questions, or if there is a an event, something that’s happened that I do need to ask a few questions about, I tend to be more reflective and just make observations of what I’m seeing, the child experiencing. But when I do ask what feels like a lot of questions to me, and perhaps to them as well, I always say well, I’ve asked you a lot of questions. Do you want to ask me a question? What question? They always ask me how old I am. They often ask me how old I am.

Colby: 57:12

I was giving my age in months until someone worked it out. Now I do it in dog and cat years, which leads to quite a bit of laughter and working out of their age. But this is particularly so. This is with adults as well. When I’m asking them a lot of questions, I ask them if they’ve got any questions for me. So, have you got any questions for me? Or, time being, as it is perhaps something that you’d like to ask me before we finish off.

Nicola: 57:48

Yeah, well, I thought about this. I mean, I have a good few questions to ask you, so maybe we could reverse sometime and I could be interviewing you. Yeah, I think I would like to know what are your influences, your major influences, but I’d also really like to know so I don’t know if you can answer them both, but I’d also really like to know you know you’ve been in this field for a long time what would you say sustains you?

Colby: 58:21

what would you say sustains you? Yeah, that’s a very. I think the relief of suffering is the sustaining motivation. What sustains me in my capacity to continue with the work is my family, my wife and my children, which is not to say that I find the work easy. I don’t, and in many respects, the longer you work in the field or in certain respects, the harder it becomes, the more you know what you don’t know. So I meet regularly with Patrick Tomlinson I don’t know if you know him, you probably do. He’s very active on LinkedIn, which is where I made the connection with you and I also, I think, this podcast, this podcast has really become my way of meeting and experiencing connection with people who have similarly worked in the space for a long time and feeling shared experience, acknowledging the shared experiences that we had.

Colby: 59:56

So I think one of the things that I say to my client group is that not all problems can be fixed, but if they can’t be fixed, it is really important that they’re understood and that you feel understood in relation to it. So I think, again, it’s the personal and professional relationships that I have that sustain me and as I’ve been 30 years working in this space 35 if you include the research that I was doing before that. Yeah, more than ever, I’ve felt the need for connection with like-minded and like-experienced individuals. In terms of my major influences, probably the major influence would be Bulby and his work and related people, and something that you’ve touched on, which is my experience of the work, has been my greatest influence. As I said, it was very early in my career in answering a particular question that I was very conscious and very conscious thereafter of paying close attention to the person in front of me and also my reaction to that person. So I agree, I think experience is our greatest teacher and greatest influence.

Colby: 1:01:43

Thank you, thanks for that it was a long one.

Nicola: 1:01:51

No, I really like what you said about you know, we may not be able to solve this problem, but if we can understand it, if that person can feel understood, it’s so helpful, know?

Colby: 1:02:02

yeah, I love the way you phrase that, so thanks, yeah it’s one I trot out to children who don’t want to go to school most regularly.

Colby: 1:02:14

Yeah, we understand that you don’t like school, but you have to go to school Not said as bluntly as that. But yeah, that is an example of something that just comes up all the time with children is that, yeah, they often don’t want to go to school, but there is a legal requirement in Australia, and I guess in other parts of the world as well, that their parents are required to make them go to school. So, anyway, look, thank you very much, nicola, for agreeing to come on. I’m hoping that that was as positive and enjoyable an experience as it was for me speaking to you, and I’m really pleased to have made the connection in person, after messages backwards and forwards and comments on LinkedIn posts and the like. So, yeah, thank you again and yes, if you ever want to do a reciprocal interview, I’d be happy to do it, but I’m a very wordy person, so you might need to leave a little bit longer.

Nicola: 1:03:29

Thank you so much for having me and thank you for your interest and your attention to my work. That’s just such a gift. So thanks, thanks.

Therapeutic Culture: Building Healing Environments for Traumatized Youth, with John Whitwell

Creating Therapeutic Environments for Traumatized Children: Lessons from the Cotswold Community and Beyond

The journey towards healing for children who have experienced significant trauma requires more than just care – it demands thoughtfully designed therapeutic environments that understand the unique needs of emotionally unintegrated young people. In a revealing conversation on the Secure Start podcast, former Cotswold Community principal and therapeutic foster care pioneer John Whitwell shares invaluable insights from his decades of experience creating such environments.

The transformation of the Cotswold Community from a punitive approved school (similar to a juvenile detention facility) to a pioneering therapeutic community offers powerful lessons for today’s residential care and foster care providers. This radical shift in the 1960s, led by Richard Balburnie with consultation from child psychotherapist Barbara Docker-Drysdale, required dismantling entrenched systems of control and punishment while building a new culture focused on understanding rather than managing behaviour. As Whitwell explains, “It probably took about three or four years before a therapeutic culture was really established.” This timeframe provides a realistic perspective for contemporary organisations undertaking similar transformative journeys – meaningful cultural change requires sustained commitment and doesn’t happen overnight.

Central to the success of the Cotswold Community was the establishment of a clear primary task: helping emotionally unintegrated children. These children, though physically older, functioned emotionally like much younger children with little capacity to manage their behaviour and profound difficulties communicating their needs appropriately. The primary task provided a touchstone against which all decisions could be measured, from maintenance responses to property damage to how drivers interacted with children during transitions. This clarity of purpose ensured everyone in the organisation, regardless of role, understood their part in the therapeutic process.

Perhaps most striking in Whitwell’s reflections is his emphasis on understanding behaviour as communication. When children acted out, Barbara Docker-Drysdale encouraged staff to look beyond the behaviour to find the communication breakdown that preceded it. This approach, revolutionary at the time, has now become central to trauma-informed practice in out-of-home care. Equally important was Docker-Drysdale’s gift for symbolic communication through play, helping staff connect with children’s inner worlds before acting out behaviours emerged. This dual focus on communication – both understanding what behaviour communicates and developing alternative communication channels – remains fundamental to therapeutic work with traumatized children.

The integration of consultants into the daily functioning of the Cotswold Community underscores another crucial element of successful therapeutic environments. External consultants from various disciplines (child psychotherapy, organisational development, education, psychiatry) provided regular, frequent consultation to staff teams. This consistent outside perspective helped staff maintain a therapeutic stance when facing challenging behaviours that might otherwise have overwhelmed them. The consultancy model created spaces for reflection rather than reaction – a principle Whitwell later brought to therapeutic foster care at the Integrated Services Program (ISP).

Whitwell’s gardening metaphor beautifully captures his philosophy of therapeutic care: “Part of what we’re doing is emotional gardeners. We’re trying to create conditions to enable these plants, these children, to grow.” This perspective recognizes that the potential for growth exists within each child; the adult’s role is to create the conditions that allow that growth to emerge naturally. This stands in contrast to approaches that focus primarily on outcomes, which Whitwell likens to “showing a packet of seeds with pretty flowers a picture of what they need to become” rather than attending to the soil, light, and water they need to flourish.

For those working in out-of-home care today, Whitwell’s experiences across both residential and foster care settings offer timeless wisdom about creating therapeutic environments. The elements remain the same: clarity of purpose, understanding behaviour as communication, integration of consultancy and reflection, ongoing training and development, and an unwavering belief in each child’s inherent capacity for growth. By attending to these foundations, we create the conditions where healing becomes possible, regardless of the specific setting where care is provided.

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About John

John was formerly a UKCP registered Psychotherapist and a full member of the British Psychotherapy Foundation (BPF). John was also the Chair of Trustees of the Gloucestershire Counselling Service and Trustee of the Planned Environment Therapy Trust and the Mulberry Bush Organisation. Between 1985 and 1999 John was the Principal of the Cotswold Community, a pioneering therapeutic community for emotionally unintegrated boys. Thereafter, between 1999 and 2014 John was the Managing Director of Integrated Services Programme (ISP), the first therapeutic foster care programme in the UK.

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Transcript

Colby 00:01

Welcome to Episode 2 of the Secure Start Podcast.

John 00:06

And I think it probably took about three or four years before a therapeutic culture was really established. Their unintegrated personalities meant they needed a very integrated environment to hold them, contain them, to manage them. I often use gardening as an example that part of what we’re doing is emotional gardeners, that we’re trying to create conditions to enable these plants to grow, these children to grow. The conditions that we create are vitally important. Once we’ve got those conditions right, growth will occur. Winnicott actually described that the growth inside a bulb. I mean the growth is there within the bulb. You’re creating conditions for that growth to occur and I feel that’s very crucial in creating therapeutic organizations that we have to realize that the growth potential is there within the person and our job is to create the conditions for that.

Colby 01:07

Welcome everyone to the Secure Start podcast. I’m Colby Pearce, and joining me for this episode is a highly respected former leader in residential and therapeutic foster care in the UK. I say former because he is now retired and has been for the past 10 years. Nevertheless, I could not pass up this opportunity to talk with him and anticipate that listeners will enjoy our conversation too. Before I introduce my guest, I’d like to acknowledge the traditional custodians of the land that I’m meeting on, the Kaurna people, and the continuing connection that they and other Aboriginal people feel to land, waters, culture and community, but also like to pay my respects to their elders, past, present and emerging.

My guest this episode is John Whitwell. Now, john was formerly a UKCP registered psychotherapist and a full member of the British Psychotherapy Foundation. John was also the chair of trustees of the Gloucestershire Counselling Service and trustee of the Planned Environment Therapy Trust and the Mulberry Bush Organisations. Between 1985 and 1999, john was the principal of the Cotswold community, a pioneering therapeutic community for emotionally unintegrated boys Integrated Boys. Thereafter, between 1999 and 2014, john was the Managing Director of Integrated Services Program, the first therapeutic foster care program in the UK. I’m very much interested to hear John’s views from working across these different types of out-of-home care. I hope you will enjoy our conversation too, so welcome John.

John 03:08

Pleased to be here and having a chance to talk with you.

Colby 03:12

And just because you are from the UK and we’ll hopefully have people listening from other parts of the world, that little intro that I gave about the Kaurna people and the local Aboriginal people is something that is more and more characteristically being done in Australia at the beginning of meetings. It’s a sign of respect and acknowledgement for the long history of Aboriginal peoples’ ownership of Australia prior to white settlement. So, john, I really enjoyed catching up with you a couple of weeks ago and getting a bit of a sense of what our conversation would look like. I really want to start, because our audience, of course, didn’t have the benefit of being part of that conversation.

John 04:13

Can we just start with the Cotswold community and perhaps if you could give me a brief description of the community and your role there over time, Sure Well, the Cotswold community was an unusual place by UK standards in the fact that it was based on a 350-acre farm and the reason it was there was that it was an approved school from 1942 till 1967. And approved schools were basically like junior borstels or young offenders institutions. The boys were sent to the approved school by the courts for offenses that they’d committed and they actually had a had a term of um, I think it was probably up to two years, and they could earn their way out earlier, very similar to the prison system, but for good behaviour. But the approved school system in the UK was coming into disrepute and more and more research was showing that, far from rehabilitating young offenders, they were actually leaving approved schools and having a higher rate of reconviction than they were before going. And then there were various scandals which hit approved schools as well, which hit the headlines of abuse in approved schools. So the writing was on the wall for their future.

And it was at that time that the organisation that was running the approved school it was a charity called the Rain Foundation decided, when the headship became vacant, to really go for a very radical change, a very brave change really and a pioneering change, and they were supported by the government the British government in doing that, because the British government were already working on abolishing the approved school system and creating something else. So they were interested in this change taking place at the Cotswold school to see, to give them some ideas about how things could change nationally. The crucial thing in that process was appointing Richard Balburnie as the principal, because he was very, very clear what he wanted to create and he needed to be sure that the Rain Foundation was going to back him 100% in that, and also the government as well. And it was needed because I think everybody knows that if you change an institution radically, you’re going to have a tough time. And he didn’t have the luxury of closing the place down and reopening with new staff and new children. I mean, basically he had to bring about change on the hoof with whoever was there, and that’s a really hard thing to do. And it was very graphically described in the book by David Wills called Spare the Child, which came out in the early 1970s a Penguin paperback. So it was actually very available in just about every bookshop in the country and and very readable too.

Um, I think, I think that’s one of the crucial things I’d say about um, therapeutic communities and therapeutic organizations is that they need to have good leadership with a good understanding of the task. And, sadly, one of the things that I’m going off on a bit of a tangent here, but one of the things that I saw happen in the 80s and 90s in the UK that organizations were worried about the kind of financial situation so they started to appoint more business people in leadership roles and that often proved to be fatal because, with all the best women in the world, those people didn’t fully appreciate the fine balance that there is in running a therapeutic organization and how quickly it can go wrong. So, coming back to the Cotswold school, so Richard Bell Burney, um, overnight abolished all the things that had been keeping the thing ticking over previously, like corporal punishment just stopped. And these things don’t seem like big deals now because we don’t have them, but at the time it was a very big deal and the staff were not in favour. In favour, the staff were afraid that if someone abolished all the kind of punishments in the place which was, in their view, keeping things kind of steady, it was going to be chaos. And actually it was chaos for a while because the staff weren’t behind the changes and most of the young people, the boys who were here then took it as weakness and spent an awful lot of time running around and on roofs and so on.

So it required a lot of support from the organisations involved, particularly the charity and the government, not to pull the plug on this when they saw things going a bit awry and realised that this was something you had to go through, and I suppose it. I’d rather likened it to what happened really with the uh collapse of the sort of berlin wall and the collapse of sort of communist regimes in europe, that everybody initially thought this was fantastic and then chaos ensued and then people started to want to go back to the way things were before, because at least it was the devil. They knew. Yeah, and that was one of the processes and one of the difficulties in the change that took place at the Cotswold School. But Richard Balboni was was very clear in the direction he wanted to take things and I think it probably took about three or four years before the therapeutic culture was really established.

It involved bringing people in. He had to sort of sift out through the staff that were there, those that were going to be positive about the change he wanted to make. It was also crucial for him to bring in Barbara Docker Drysdale as the consultant child psychotherapist, and she was already well established and well known in the uk through her work in starting and running with us and the mulberry bush school, which, I’m pleased to say, is still going very strongly and uh and and he’s doing great things one of the very few places that probably almost the only one, that survived from the sort of 1940s and 50s and has continued and managed to adapt and change and and still keep its its primary task. Incredible it is. It’s quite, really very remarkable.

Um, but barbara, dr drysdale and richard balboni had worked together before and and so he knew that she was going to be very much on board with what he was wanting to do. And, of course, her understanding, through her own work as a child psychotherapist and a cooperation with Donald Winnicott, meant that she was able to bring in the philosophy and the practice and the understanding of of working with emotionally unintegrated children. And these are children who are, have got no very little capacity to manage their own behaviour, are very chaotic Inside. They’re really very small children indeed, even though they might be 11, 12, 13 years of age and very, very difficult to look after in group care because they are very disruptive. Naturally their need for attention often comes in out in such negative ways, which is difficult for staff to cope with, because it tends to bring about sort of quite quite a negative reaction rather than an understanding reaction as to where they’re coming from.

Yes, so building that culture took quite a time and it did mean having to use the term it sounds a bit kind of brutal but weed out those staff that weren’t really weren’t really aligned with that um, but that was done and with, as I say, with the support of the uh managing organizations behind the cutsaw community. So the farm uh was quite important. I mean, in the approved school days it was used very much to send boys out to work on the farm, but really that changed dramatically for the Cotswold community as a therapeutic community it provided a very positive environment. I mean, when you’re surrounded by the sort of chaos of children, to actually look out the window and see somebody doing an ordinary job, doing ordinary things like plowing a field or or bringing in some cattle. It’s kind of just kind of brings you down back to earth, literally back to earth and, and some of the boys also enjoyed helping out on the farm. They weren’t made to do it, they wanted to go and help feed the cattle or be involved in the lambing season or helping to stack bales at after harvest and things like that. I mean they. It was something that was an additional part to the life which made life interesting. And of course most of the boys who came to the cotswold community came from city, inner city areas, and so for them it was a big change and initially they possibly found being in the quietness of the countryside quite difficult, but that didn’t tend to last long because they made sure it wasn’t very quiet for very long anyway. So the Cotswold community was a completely kind of integrated environment.

The boys lived in four separate households small groups by those times I mean in groups of up to 10. Nowadays 10 is regarded as quite a large group. It was interesting then we were actually bringing groups down from the size of 20 during the approved school times to under 10. And the households that they lived in were quite self-sufficient. They had their own staff teams, they cooked their own food, they did everything together. They also, I mean, had their own garden and territory which was theirs, which they looked after and their space. There was a school there as well.

So the boys went to school within the Cotswold community. It was completely separate from the households. They walked to school. They had their own school groups. The teachers who worked with them in school also came and helped out in the households, some for some time in the week and again. Crucial, the crucial part of all that was really good communication between all parts of the organization, and that’s what a lot of the boys, their unintegrated personalities, meant. They needed a very integrated environment to hold them, contain them, to manage them. So if there was something went wrong in the school, it was vitally important that that that information came back to the household straight away and vice versa so the people working together.

There wasn’t. It wasn’t. It was trying to reduce the possibility of splitting between different parts of the organization. And again I get, I see in in the UK today. I mean, it’s very easy for a child to have a problem in school and for the parents not to know for weeks, and vice versa as well. The school doesn’t know that this child is coming into their school every day and is having to deal with huge problems at home. The Cotswold community had to avoid that and it did so very well. There was a lot of time spent in discussions and meetings between all the different staff and that’s something that Richard Balbirdi knew was very vitally important and encouraged.

One thing I haven’t really focused on and mentioned is the importance of the organisation having a clear primary task. Yeah, that was something that Richard Balburnie brought to the Cotswold community and the clear primary task was helping emotionally unintegrated children. The reason that was important was because there were many other groups of people working in the community. There were obviously administrators. We had a maintenance team who looked after the place and helped fix broken windows and stuff like that. We had the farming staff. We had people who helped to come in and cook and clean and so on. All those people also had to take on board the primary task and realize so. The maintenance team, for example I use this as an example could feel very fed up that they just repaired a window and the following day had to come back and repair it again and understandably they could feel frustrated by that. But they also had to and were helped to understand that this was the nature of the work and it was nothing personal. No one was attacking them, but they needed to get behind all the work that was going on and when there’s damage it’s really physical damage. It’s really quite important that it’s fixed quickly because if you just leave it it just builds up and you get more and more, as we know, as we see in society generally and interestingly, if I can switch to ISP very briefly, one of the things that the lack of the primary task in some groups there was very clearly shown to me early on by the drivers at ISP.

Isp, because it had to, unlike the Cotswold community, obviously wasn’t on one side and it had to help ferry children around to get to school or get to different sort of parts of the care that they needed, had cars and drivers who would help take children somewhere. When I went there, their reason to be was keeping the cars clean and they would get furious if and they banned children taking drinks or food into the cars because they just didn’t want this. I had to, didn’t want this, I had to.

One of the things I had to do is kind of say to them look, your task isn’t to keep cars clean, your task is to help these children, who are finding transitions incredibly difficult to get from a to b and get to be in a reasonable emotional state. And it might be to have a contact meeting with their birth family or something really important like that. And it might be to have a contact meeting with their birth family or something really important like that. And they might be quite worried about it and what’s going to happen. So it might be really important that they can take some food in the car during the journey, because we know that emotional, integrated children often find that a great comforter. But that’s just another. I mean it. It’s kind of, in a way, a small example, but how important the primary task is because it gives you something to measure things by and refer things to. So if you’re having a problem with a staff member who isn’t really getting it. You can remind them and say clearly why it’s important we do what we’re doing.

Colby 19:46

Yeah, it’s interesting hearing you talk about the primary task and I’ve always thought about the primary task as being that that one thing that all the rest of your endeavour is is kind of supported by or rests upon, and I’m hoping we’re aligned in that, in, I guess that definition and I think you’re Right, the point that you make, and there’s so many points, there’s so many things I could pick up on from your description of the community, but I think the alignment of the staff to a common purpose. It’s still very much important to ensure that in any endeavour that is being undertaken in this space, in the out-of-home care space, that there is alignment of the major players. In doing that it doesn’t take much to trigger or otherwise bring about a return to chaos. I think of the primary task in the work I do, john, as being connection, our connection, our relationships, our reparative relationships with the young people.

But it’s followed very closely by consistency, because what we know about our client group, about the young people, is that their first learning environment, or even environments, their history of inadequate care, of difficult care, of early adversity, was characterized by inconsistency, inconsistent parental responsiveness, because, generally speaking in this space, parents, it’s not the case that the children were never cared for, but it was. The care provided by parents was inconsistent, often due to the other factors at play in their lives, the things that were getting in the way of them being the best version of themselves as a parent. So I think alignment is crucial. Any misalignment, as you described, with ISP, with the drivers, that can just be that one thing that the young people might have the thought you know, I knew it, I’ve had all these people being nice to me or responding to me with understanding, but yeah, but this one experience can then become generalised to I knew it, you’re all the same. You know my beliefs, my understanding of how relationships work, have been confirmed just by this one experience with the driver.

John 22:51

Yeah, yeah, and I agree very much so with what you’re saying when you said about the primary task and where it originated from. I mean, I don’t know that these people actually did it, but one of the other consultancies that was vitally important for the Cotswold community was from the Tavistock Institute and that started with Ken Rice, ak Rice, who was very well known and well, very well known, and he wrote the first working note of the Cotswold community with, with a kind of organizational structure, because in order for the Cotswold community to work as a therapeutic community, it had to change the whole way the organization was structured, because, because as an approved school it had been very top down, with the headmaster being all powerful over everything. Richard Bell Burney turned that on its head because he really wanted the people who were doing the direct work with the children to have the confidence and the ability to be able to make decisions, to be able to be good role models of being kind of caring, responsible adults in the children’s lives, and the approved school system was the exact opposite of that, because the people who were at the coalface were seen as the kind of least important people in the organisation, whereas they became the most important people in the organisation really for the therapeutic approach to work. And Ken Rice started that. Unfortunately he died two years after doing that, so his consultancy ceased.

And then that was taken over by Isabel Menzies-Lykes again who is a very well-known organizational consultant. Who’s a very well-known organisational consultant. She’d done a very well-known study on nursing in hospital and how anxiety was managed by nurses in that organisation. It’s still a classic work and she worked with the Cotswold community for about I suppose it must have been about seven or eight years and then that was from the Tavistock was taken over by Dr Eric Miller. That line of consultancy was vital because it wouldn’t have worked, I don’t think, had it been just Barbara Dr Drysdale on her own working away at the day-to-day interaction with children. That was vitally important, crucial. But if the management structure had not been around to support that work it would have just come undone very quickly. So the two threads of consultancy, the two aspects, were so crucially important to the success of the Cotswold community.

I can’t stress that enough and I personally learned a huge amount from both consultancies really, and Isabel Menzies-Lyne for example.

I’ll give you an example of some of the things that she focused on. She was a great believer in the value of scarcity, um, which now may seem a bit of a contradiction in terms of what we’re talking about, but she believed that, as in families who have to work together when they haven’t got infinite resources or infinite money, so as a therapeutic community we’re in the same boat and we sometimes had to face the fact we couldn’t do everything we wanted to. We couldn’t have as many staff as we wanted to, we couldn’t have huge amounts of money for having banquets every night, I mean, and how we worked at that scarcity was really really important for the children that they they were a part of figuring things out like, okay, we would like to do this, but actually we can’t, so what can we do with with the resources that we’ve got? And it was a really important kind of learning experience for well for us all, really, not just the children, I mean.

As adults, we were kind of learning all the time through through that um so I I really valued uh isabel menzies lives work on on the importance of scarcity and how you manage it you.

Colby 27:13

I mean again, there’s so much I can pick up on. Um, it’d be interesting, I think it’d be interesting for our listeners to hear how much contact staff were having with these external consultants and so you know, at what frequency and regularity was that contact happening? And I think also I want to put this into the same question, although they might be best treated separately. I’ll leave it to you. But what was the prime? You’ve referenced the therapeutic approach. What was the primary therapeutic approach that they were supporting?

John 28:01

Okay, we’ll take Barbara Do docker, drysdale first, because she was the probably the main consultant for the community. Um, bearing in mind we had four households. She, she came, she did. She didn’t do a long day Probably. She came for about five or six hours three days a week and saw each of the staff teams once a week.

But she also had time to see individuals, some individuals, I mean, not everybody. You basically had to queue up to see her, so to speak, individually, but you might get a chance every two or three weeks to see her for an individual consultation. And the consultations were quite brief. I mean there were no longer than probably half an hour for individuals and for a group no longer than an hour, which you know is quite, is quite brief. But she had also her that that suited her style, because she was, she was probably quite a directive consultant, which maybe you sound a bit unusual for a, for a child psychotherapist, who, who might be characterized as somebody who who sits in silence most of the time. But she wasn’t like that and that was probably quite important in the early days. If you were going back to when she started with Richard Bell Burney, she really had to be quite definite about what was needed to be done, and that meant probably saying and talking more than probably most consultants would normally do. But this was about establishing initially the culture.

Colby 29:47

Yeah, so three days a week for five hours or so she was there. By today’s standards, that’s a lot of contact and involvement with the organisation.

John 30:03

And she also met with the education school staff as well. So many groups had a chance to meet with her and it was all part of everybody getting on board with the primary task. There were other consultants who came in less frequently. I mentioned the Tavistock Institute. They would probably come and spend a day with us once a month, okay, um, we, we also had a, an educational psychologist, who worked with the education staff team, and that was probably also once a month, um, and we also had somebody with a difficult role, a person called Dr Faye Spicer, who was a psychiatrist, who came in and it was an unusual kind of role for her to take because it was a kind of on that sort of medical, psychiatric boundary, bearing in mind that there would be times when we as an organization would be quite worried about the, the risk we were taking with a particular child who was perhaps exhibiting some very extreme behaviors, and we needed we needed to work on this and discuss this with a psychiatrist who could help us look at what, how to manage that risk, what was the, what was the reasonable risk to take?

Colby 31:30

um, and and and that again was probably once a month really, um, sometimes a bit less it’s a well-supported um team with, with different functions, from care staff to teachers at the school, everyone in alignment.

And I’ve often said and this is part of the reason why I’ve developed programs for professionals, for carers and for schools is well, it’s the actual reason why I’ve done all that is because I think the best outcomes are achieved by getting alignment in all the major domains of a child’s life, or at least as many major domains of the child’s life as you can get that alignment.

You mentioned that it took about four years, though, to and that would be a struggle that a lot of contemporary residential care providers would identify with which is getting all the staff in a program, I guess singing from the same hymn sheet. So I think there are probably factors there, with it having previously been, I guess what, in my parlance, would be a reformatory and staff that had a different role and then having to take on a more therapeutic role. That may well have elongated the process. But I think that challenge of getting everyone, as I said, singing from the same hymn sheet is still a contemporary challenge. And I wonder, do you think that the frequency of involvement with Barbara and with other consultants, what role do you think that had, in terms of facilitating alignment, aligned focus on the primary task.

John 33:42

Yeah, I think it was, uh, exceedingly important. I mean to give you another example um, the frustration sometimes that a group living household staff team could feel when they were dealing with, um, some sort of very, very challenging behavior, with the best will in the world could lead that team to believe that they just need to get rid of this child to make everything all right, because this, this one child is, is is absolutely taking everything apart. So the staff team would go to mrs drysdale, barbara drysdale’s consultancy, in a, you know, in a frame of mind that wasn’t very therapeutic, in all honesty, was probably thinking to survive, we’ve got to get rid of this child. Can you support us do this? I mean, they wouldn’t come out as clear and sharply as that question, but everything they would be presenting and what they got back from Mrs Drysdale invariably was no, we’re not going down that road.

What we are going to look at is actually how things develop like this, because one of her key principles was that the acting out of children was down to a breakdown in communication and that invariably meant that it put pressure on the adults to help the child to communicate, not to complain about their acting out, but to come back to the origins of it, and usually there were things which we as adults had missed, um, and it could be something fairly obvious, like some contact with a birth parent that had really upset the child and bottled it up and then exploded exploded over something quite trivial.

It might have been just an ordinary frustration which, instead of just being, you know, exhibiting frustration, had become a huge explosion. Frustration had become a huge explosion and then when you actually got to talk with the child about that, they would probably relate it back to something that had happened a few days before, which which people had missed at the time and hadn’t realized. Now it’s that sort of thing unpicking, unpicking things to and, of course, it’s tremendously good for learning as well. I mean, it does bring people together, and I’m going to say the role of consultants go back to your question, I think is very important in helping people to understand that and keep on task. Really.

Colby 36:12

So it’s interesting to hear that because, just as an example, what I’m referencing is Barbara Dockerdryer-Stiles’ reference to communication. What I’m referencing is Barbara Dockerdrysdale’s reference to communication Because I think, 30, what are we now? 30, 40, 50 years later, people are again, or maybe still, talking about behaviour as communication, and whether that’s exactly the same as what Barbara was talking about or a little bit different. But there is very much in the therapeutic community, in out-of-home care these days, there’s very much a focus on understanding what the child is telling us through their behavior, telling us about their experience through the behavior. So less of a focus on the behavior itself and more of a therapeutic response to the reasons for the behavior.

John 37:20

Yeah, the other aspect of communication I haven’t mentioned, which Barbara Dockers Drysdale, in her writing, demonstrated that she was very, very gifted at communicating with children symbolically through their play, and that’s something that she helped to develop in the community so that she would encourage different play materials to be available and so that when the focal carer to a particular child had individual time with him, they would often be playing it might be in sand with various toys, um, and helping to sort of see the world that the child was creating and and kind of respond in in a sort of sympathetic way, you know, in a, in a way which isn’t taking over from the child very much, not that but can get alongside um, and it’s quite quite a skill that, and I think, well, I’d say it’s a gift almost, because I’d be the first to hold up my hands that I’m not great at symbolic communication, um, whereas someone like barbara drisdale was just brilliant at it, and when I saw her with children, I mean, you know, it was like she was kind of entering at another level in terms of communication.

So that was an example, I suppose, of being able to not wait for acting out for the communication but to sort of get in and understand the inner world of the child through play.

Colby 38:58

Yeah, absolutely, john. I feel like we could talk for hours about the Cotswold community. I’m aware that I also want to talk to you a little bit about your other major role of your career Before we move on to a brief discussion about ISP overall. How would you describe your time at the Cotswold community?

John 39:24

Initially it was very, very hard and I nearly didn’t survive it, I have to say, um, because it was I. I went to the cotswold community thinking I was quite experienced because I’d had three years working in a probation hostel, only to be completely flattened by the fact that I knew next to nothing about a more psychodynamic approach. I was having to start again, and the other difficulty for me was being assigned to a household that hadn’t achieved a therapeutic culture and we were struggling to. We were struggling in all honesty. So my first year there was a tough one. It did me some good, I have to say, looking back, because it helped me appreciate how easy it was to slip back from a therapeutic culture into something that wasn’t. You know, groups are fantastic when they’re very positive and they bring everybody forward and take everybody along. But there’s also a very negative side to groups as well, and if a group is in a downward spiral, everybody gets infected by that. So that was a really crucial lesson for me to learn very early on, and I spent a lot of time making sure we never went down that road again. Um, I mean, I suppose everything I did subsequent to the Cotswold community was based on what I learned there really. So, having the privilege to work with the consultants we had, I can’t think of another environment in the UK that I would have had that experience. So yeah, it was very hard but very, very positive and enabled and gave me a real sense of direction in terms of what I wanted to do and which certainly helped me when I moved across to ISP.

And perhaps I should just say briefly the reason I decided to move partly from the fact I’d reached the age of 50. I thought if I’m going to do anything else in my life, I have to go now, otherwise I’m really past my sell by date. But also I began to feel there were lots of pressures on coming which I thought were going to make residential therapeutic work harder in the UK. I mean, staff were increasingly working shift systems. There was a lot of anxiety about risk taking Understandable, because there’d been some pretty awful things happened in residential institutions in the UK over the years. But it’s it just felt that the reaction to those awful things were just going to make it more and more difficult to, in my view, to do the work.

And I’d go as far as to say that had the Cotswold community been thought about in the 1990s. I don’t think it would have happened in the UK. In all honesty. The UK, in all honesty, um, certainly I think Richard Bell Burney and Mrs Drysdale because they were so kind of determined about what they were doing, I think might have struggled to get the backing of the organizations that they were able to get the backing of at the time when they started. I may be wrong about that, that’s just my personal view, but anyway it led me to think about moving and I saw an opportunity with the integrated services program which had been started by foster carers in 1987. So I went there in 99, so it had been going for a good few years already, and they were looking for someone to take on the overall management of the organisation who had experience, because they tried the Twice.

In my working life I’d taken over from the charismatic founder directors. My role in life was not to be one of those people but to be the next generation, um, and so it was interesting. I didn’t I didn’t actually at the time consciously do this, but when I look back I think, well, that can’t, that can’t have been accidental that I ended up in two organizations as as the next leader from the founder director and ISP had had two goes at recruiting somebody to take on from the founder director and both had failed. So they were looking for someone who had more of a track record in therapeutic care and that’s why I got the job track record in therapeutic care and that’s why I got the job. It was a difficult job to take on because it was a very different organisation to a therapeutic community.

Naturally, for carers it’s more fragmented. I mean the carers, the care is going on in everybody’s individual homes and and so whereas we had the benefit at the Cotswold community of everybody being together on one site, and so you I described earlier, you could aim for good communication between all parts of the organisation almost instantly, that wasn’t the case with ISP. So we had to work at that was one of the things we really had to work hard at improving communication.

And one of the syndromes of deprivation that Barbara Docker Drysdale identified was the archipelago child, and these are children who’ve got pockets of functioning amongst a sea of chaos, and the therapeutic task with these children is to help to grow the pockets of functioning so they start to gradually join up and the sea of chaos diminishes. That all sounds very sort of graphic and and a bit, a bit poetic but it is. But it is basically what we’re trying to do and it can take a few years with a child to achieve that anyway. But I saw isp was like that. Isp was like an archipelago child. There were picket, there were pockets of good practice going on, but there was also a lot of stuff that needed sorting out.

Colby 45:41

Yeah, and I found my task was really how can I help build on the good things that are, that are that are there, and it took a few years, uh, to achieve one of the reasons why I was so keen to speak to you was what lessons you or or what understandings did you garner or attain while you were at the Cotswold community that were of a benefit to a therapeutic foster care service?

John 46:18

I think there were a whole variety of things. Really, one of the first things I think one of the first things that ISP had a difficulty with me when I first arrived was that I wasn’t prepared to give instant answers to things. They had a culture of expecting, whenever there was a problem, that the founder director would give them an answer straight away. Sort it out didn’t have to be the right founder director would give them an answer straight away, sort it out didn’t have to be the right answer, they would just get an answer.

Yeah, when I came in, people would be banging on my door or phoning me up and saying what do we do? So I actually I don’t know. Let’s think about it. And that was a complete culture shock for them. I mean, I think initially they saw me as a complete idiot who didn’t know anything. But fortunately again I had the support of the board of directors and the chairman of the board said you know, he said I, I just I just gave three cheers when you, when I heard the word, the words, I don’t know. It’s the first time that I’d sort of heard it. That was kind of one thing, that capacity to stop and think and reflect, not react instantaneously.

Colby 47:37

So mindful practice, the opportunity, stopping and thinking about what you’re doing and why you’re doing it.

John 47:43

Yeah, and this was trying to get that through to foster parent carers as well, because, um, I mean, there was much in the practice of foster carers which was, which was very good and and and you would certainly probably put it in the bracket of being therapeutic. They wouldn’t necessarily know that they were doing that. Um, and that was one of the things I wanted to sort of build up in the organisation was the whole training programme for foster carers whereby they could appreciate what they were doing and also understand some of the behaviours they were dealing with, because they also suffered the same things that we did at the Cotswold community, where a child would, instead of lapping up all the great care, would throw it back in the carer’s face. Instead of lapping up all the great care would throw it back in the carer’s face and, and that lack of gratitude for being looked after is something that I think a therapist has to learn that you’re going to have to weather those sort of storms without expecting to be thanked for it. So, linked to that was also the importance of consultancy.

Now, isp, when I arrived, there had quite a number of therapists working there already, but their role was entirely to see individual children for individual therapy when it was needed. The change I started to bring about was using those therapists in a different way as well. Where they could, they could be involved with the staff team discussions. They could also because there are many children who might people might say, well, they really need to have individual therapy, but the child is nowhere near wanting it or ready to use it. But the carers would benefit greatly from having a regular time with a therapist to help understand what was going on, as indeed the residential workers at the Cotswold community did, and so that was. That was a really important change I made. It did mean we had to expand the therapy time in the organization to allow for that, because there were still children having individual therapy as well, but a much more.

It was the development of the network around the child, of all the different people working. I mean obviously crucial to that were the foster carers, but there’d be the social workers in the organisation, the therapists. We also had and developed what we called advisory carers. These were people who’d been experienced foster carers who were able to take on a role supporting newer foster carers based on the on hard-won experience, because one of the things that foster carers really got very fed up about was being talked down to by social workers, as they saw it, who’d never once in their life had a child, never once looked after a child, and felt that they were being kind of seen as second-class citizens professionally, um, whereas we were making them, they. These were absolutely vital, crucial to the child developing, and the network around the child was also a network around the foster carers to support them in that crucial role. And these are the advisory. Foster carers knew that. I mean because they’d done it and that was.

Colby 51:03

That was both as a culture of continuous growth through education and support from significant others.

John 51:18

Yes, yeah, the training program in both the Cotswold community and ISP was was really vital.

I mean because we would take I mean at the Cotswold community we were taking in quite young staff who’d not necessarily been very experienced and we had to select them very carefully to have the potential to learn and they had to come into an environment which was going to support them, because they weren’t at that time.

I mean, I know things have changed since, but at that time there weren’t qualifications which meant someone could walk straight in and do the work. We had to provide that training environment there and, in a way, the same for the foster carers we had to provide enable them to develop the tools that they were going to need and the understanding they’re going to need. So we had a, we had a three-year training program for foster carers, um, and we had a whole range of of of trainings that we would expect them to go through and to embrace and um, and that was. That was something that really took a while to develop, but gradually, as people saw the benefits of that and they saw the way children were growing and developing themselves, I mean they got a lot of positive feedback.

Colby 52:36

It reminds me of something that you talked about in our previous, just initial meet when you talked about our mutual connection, patrick Tomlinson, who introduced us, and you telling me about how he kind of organised training for staff at the Cotswolds community, and if we had more time, if we had another time, it would be really good to have a bit of a chat about that from your end.

Of course I can also speak to Patrick about it. Hope to have him on the podcast as well. So much to talk about, john. I feel like I could sit here for hours, but unfortunately I don’t have those hours and we’ll need to kind of make some final comments. But before we do, you did refer earlier to the advice that you would give to leaders in residential and foster care endeavours these days, but I wonder if you might just quickly say again what advice from your long career working in both aspects of out-of-home care that you think is probably a bit like the primary task, the most important thing, piece of advice that you could give them. Sorry, that’s probably a bit of a question without notice.

John 54:13

It’s quite a difficult one, I think the thing that really comes to mind and I can remember actually, you mentioned Patrick, I remember talking this over with Patrick quite recently and that is we know that outcomes for children are really important. So what I’m going to say is not in any way denying that, but my worry in the last few years in the UK has been the focus on outcomes to such an extent that I think there’s been a misunderstanding, because all that I learned at the Cotswold community and subsequently at ISP is about if you get everything in place, if you successfully create this therapeutic culture, the outcomes will come.

Colby 54:59

The outcomes will develop.

John 55:00

Yeah, and I think the focus on outcomes. My worry is it’s a. It’s a silly example, but it’s a bit like I often use gardening as an example that part of what we’re doing is is emotional gardeners that we’re trying to create conditions to to enable our these plants to grow, these children to grow. The conditions that we create are vitally important. Once we’ve got those conditions right, growth will occur, and it’s a bit like a gardener picking up a packet of seeds with pretty flowers on and showing it to the seeds. This is what you need to do, this is what you need to be like and expect this to, whereas I mean you know it isn’t going to be like and expect this to, whereas I mean you know it isn’t going to be like that.

Winnicott actually described that. You know, you could, that the growth inside a bulb, I mean, is the growth is there within the bulb. It’s not. You’re creating conditions for the for that growth to occur and it’s a bit and I feel that’s very crucial in creating therapeutic organizations that we have to realize that the growth potential is there within the person and our job is to create the conditions for that. And it’s not easy and there’ll be many things to test you along the way, and you need to also have the support of other organizations around you to do that. That is kind of, I think, one of the most important things I’ve learned, would say I love it yeah, bruno betelheim, if I can just very quickly say just something’s come to mind.

Bruno betelheim was asked by somebody what is a cure and he said, well, it’s. It’s doing the best you can every day, and then it might add up to something and you might then at the end of the process say that’s a cure. But at the time you don’t know, you’re just doing the best you can every day for as long as it takes. And I thought that’s I like, that. I thought it was pretty good.

Colby 57:02

It’s a great metaphor and reminder Just before you leave us. John, if you could give your younger self, just starting out your professional journey, some advice, share some knowledge with them that you wish you could have had advice you could have had or knowledge you wish you could have had as well, what do you think it would be?

John 57:32

Well, again, that’s difficult Because I sometimes say to myself, if I knew everything I knew now, would I go back and do the same thing again? Because sometimes ignorance is bliss. And when I kind of stumbled into doing therapeutic work, I didn’t fully, in all honesty, I didn’t fully appreciate what I was getting into and some of the things that I, some of the knocks I had to take and the tough times I had to put through my own family. You know, I think would I do that again? I hope and think I would.

But you know, sometimes you take a leap of faith and for me, when I was working at the probation hostel, I came across this book by David Wells that I’d mentioned before, called Spare the Child, which was about the change coming at the Cotswold, that was taking place at the Cotswold community, and I just had a wow moment, thinking this is all the things that I’m aware of in our hostel that we’re not doing. We’re just we’re not getting below the surface, and I really wanted to do that. Little did I know that getting below the surface was going to be really tough and would really impact on me, and there were times when I really felt like giving up, but it really was worth it. I guess when I look back and I’m pleased I did it. Sorry, it’s not really the right answer to your question, but it’s what comes to mind.

Colby 59:00

Yeah, it’s an answer. So look, john, that was a very enjoyable conversation and very enjoyable to hear more from you. I will include, when I distribute or advertise this podcast, the link to your website, which has lots of valuable information for people working in the sector to access and look. On behalf of our listeners and also myself, thank you very much for agreeing to do this podcast, for being on, and hopefully you might agree to doing it again sometime in the future.

John 59:48

No, I’m very, very pleased to, and thank you for inviting me. It’s been a pleasure and I hope I’ve said something that’s been quite useful for some people.